Hotel - ibis Brussels Waterloo
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Brussels Waterloo Hotel

3.5/5 492 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Wheelchair access
  • Pets allowed
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Golf courses  (Nearby)
  • Tennis  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Copy/print service available
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Hotel location

Companies and event centres nearby

Exhibition centre

HEYSEL/BRUXELLES30 km / 18.64 mi

Our rooms

Ibis Brussels Waterloo hotel rooms are welcoming and comfortable. The hotel has rooms for two, three or even four people. All rooms are equipped with a functional bathroom and free Internet access.

  • 100 rooms
  • 100% non-smoking hotel
  • 20 family rooms
  • 6 connecting rooms
  • Extra bed in room for child
    • 220/240 V AC
    • Emergency exit map
    • Telephone
    • Radio in room
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.1/5 AccorHotels Rating 2,906 reviews

Our guest reviews for
ibis Brussels Waterloo

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 492 reviews
Anonymous Families - 08/10/2019 AccorHotels review

staff was rude !

Ron H. Couples - 03/10/2019 AccorHotels review
« Brussels Short Stau »

The hotel was well placed for our needs. It was a good choice.

Albert Business - 27/09/2019 AccorHotels review

OK in general. But I doubt I will stay again. The problem is that I paid 150eur to stay for 1 night, and when I went to ask for a toothbrush they were asking me to pay 10eur.

Km Business - 25/09/2019 AccorHotels review
« Great Stay »

The hotel is clean, staff friendly and would stay again.

Louis Friends - 21/09/2019 AccorHotels review
« Mr »

Good, only that the room was very tine

Our hotel has responded to the review
Our hotel has responded to the review

Dear Louis, We appreciate the time you took to survey and review your stay. We are glad that you had an overall pleasant stay, however, we regret that you were not entirely pleased with your room. Although the size is in keeping with the standards upheld by the majority of Ibis hotels, we have noted your comments. We look forward to welcoming you again. Best regards, Michael Meunier, General Manager

Anonymous Families - 19/09/2019 AccorHotels review
« good »

short

Anonymous Families - 18/09/2019 AccorHotels review
« Poor Room Quality »

Bathroom door handle broke off, shower flooded, thin walls-very loud. Breakfast was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your experience with us. We are glad to know that we could help you start the day off right with a quality breakfast. However, we do regret that other aspects of your stay fell short of expectations. Please accept our sincere apologies for any inconvenience during your stay. Your comfort and satisfaction is very important to us, and we will be looking into these matters. Despite this, we hope to welcome you back again in the future. Kind regards, Michael Meunier, General Manager

Mrs A. Business - 18/09/2019 AccorHotels review
« Terrible nights sleep »

I stayed at the ibis as I had an important meeting the next day. The room was too hot so I had to keep a LOUD fan on all night and my double bed was two single beds pushed together which separated durning the night meaning I kept falling between them. The hotel itself resembles more of a hostel than a hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. A, Thanks for sharing your candid feedback. We would like to extend our sincere apologies for this less than perfect experience. We owe it to our guests to provide comfortable rooms, and we will look into the matters you noted in order to make the necessary improvements. We hope you will give us another opportunity to welcome you for a more enjoyable stay in the future. With my best regards, Michael Meunier, General Manager

Jeaninne R. Couples - 17/09/2019 AccorHotels review
« On the whole quite satisfied. »

A little concerned at first as the room was rather tiny, and we were staying for 4 nights. But when enquired of the possibility to have a larger room, we were immediately given a much larger one, even though the hotel was quite busy. Although the registration was rather chaotic, we found the staff very pleasant and helpful. And yes the breakfast was very good. The room and bathroom were clean, but we could have done with some hand towels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeaninne, Thanks for taking the time to share your review. We are glad that you had a pleasant stay overall and appreciated our high standards and quality service. We are also pleased to hear that our team was able to upgrade you to a more comfortable room immediately and that you enjoyed our breakfast buffet. However, we work hard to deliver an exceptional check-in experience and it’s apparent in this case, that we regrettably fell short; we apologise for any inconvenience in this regard. We have also duly noted your remarks regarding the towels and passed them along to the appropriate department. We look forward to welcoming you back again in the future. Kind regards, Michael Meunier, General Manager

Ian H. Business - 16/09/2019 AccorHotels review
« A warm and friendly welcome »

As usual i was greeted with a friendly smile and appreciated as a visitor to the hotel. At all times passing reception, the staff reach out to say hello and enquire as to how you are.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian, Thank you for such a positive review. Our dedicated team always aim to deliver the best experience possible to all our guests and you will always find them ready to assist at any time. We have passed your kind appreciations to our entire team. We look forward to welcoming you back. Best wishes, Michael Meunier, General Manager

Anonymous Business - 13/09/2019 AccorHotels review

No customer service and staff not very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the time taken to share your impressions. We are very sorry to hear that our service fell below the standards expected of us and would like to know more in regards to the specific issue. We assure you that our entire team is very friendly, professional and would never hesitate to go the extra mile for our guests. However, we have taken note of your remarks and passed it to the entire team. Nevertheless, we hope you will consider giving us the opportunity to welcome you back for a more enjoyable stay in the future. All the best, Michael Meunier, General Manager

Mark G. Solo - 08/09/2019 AccorHotels review
« Convenient location, friendly staff, nice restaurant, rooms ok but dated decor »

I enjoyed my stay, I was visiting from England on a motorbike to see the site and museums for the Battle of Waterloo. I liked the Ibis Waterloo, but its rooms definitely felt tired and a bit dated, compared with a Premier Inn.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark G.. Thank you for the time you have taken to review your stay at Hotel Ibis Brussels Waterloo. We do our best to ensure that our guests feel welcome and it is very rewarding to read that you received courteous and professional service and that our team and found our location ideal. We will certainly consider the feedback regarding your room's condition closely while improving, your satisfaction is our top priority. We very much hope to have the pleasure of welcoming you back on a future occasion. Kind regards, Michael Meunier, General Manager

Mohamed H. Families - 05/09/2019 AccorHotels review
« Very good »

Your staff are well trained and serve customers very well.

Mary Families - 04/09/2019 AccorHotels review
« Nice hotel convenient location »

We received a warm welcome. Staff were helpful and attentive. However room was very hot and air conditioning inefficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary, Thank you for taking the time to comment on your recent stay. It's a pleasure to know you enjoyed your stay and appreciated our central location. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. However, we are sorry to hear that your room was not entirely to your standards. We do have A/C in certain rooms at a small surcharge, however, we have been experiencing unusually high temperatures for this time of year and our rooms are subject to availability. Nevertheless, we hope that we may have the opportunity to welcome you back on a future visit! My best wishes, Michael Meunier, General Manager

Oliver Families - 03/09/2019 AccorHotels review
« Nice Hotel but many issues »

The stay was okay, the privacy disturbed as every singel word spoken in the neighbouring room could be heard. That should be resolved by a muc better noise reduction. The Bathrooms require a massive refurb as the grout is mouldy and black - not very nice to see. The bed itself was okay. the rooms could also do with one or two more sockets for recharging mobile devices.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Oliver, We appreciate the time you took in sharing a review. It is nice to know that you appreciated the comfort of our beds. We are however sorry to hear of the issues with your room and regret that you had not made us aware of these during your stay. Rest assured that we have noted your comments and will be taking them into consideration as we make future improvements. We look forward to see you again. Kind regards, Michael Meunier, General Manager

Felix Couples - 25/08/2019 AccorHotels review
« de paso »

estancia agradable

Andrew Families - 22/08/2019 AccorHotels review
« A convenient and relaxing hotel »

We stayed at Ibis Waterloo for a few days as a family getaway whilst visiting some of our regular haunts around Brussel and the local area. The staff are superb, as is the breakfast. There is no additional charge for parking. Waterloo town centre is 5-10 minute walk away and the station about 15-20 minutes. We stayed in a family room on the top floor which had plenty of space and a third bed allowing our four year old his own corner of the room. The room was smartly presented, clean and tidy with a large roof window which allowed good ventilation and views across the park. The beds were also superb, allowing a sound nights sleep. I wasn't a fan of the textured walls in the room (usually the preserve of budget hotels), and our room card needed to be reprogrammed each day (which was a bit of a walk from the top floor, although good exercise!), but these were the only minor gripes in an otherwise good stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew. We are grateful to you for taking the time to send us your review. We are delighted to know that you had such a wonderful experience with us and that we exceeded your expectations. Your kind words about our dedicated team members are greatly appreciated and inspire us to continue providing excellent quality service to all of our guests. It is satisfying that you enjoyed our breakfast buffet and that our location was convenient for your needs. We look forward to welcoming you back on your next visit. Kind regards, Michael Meunier, General Manager

Anonymous Families - 16/08/2019 AccorHotels review
« Adequate »

Put my single daughter on ground floor: my wife had to stay with her. Moved her to our 2nd floor next day. Then charged for a breakfast she had not booked or eaten.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for sharing your comments regarding your stay. We are sorry to hear that not everything about your visit exceeded your expectations. While we do try to always honour our guest's preferences as it relates to their rooms, this is unfortunately dependent on availability. Regarding the matter concerning breakfast, please feel free to contact us directly so that we may have this addressed. We all hope to see you on a future occasion. Kind regards, Michael Meunier, General Manager

Michael D. Families - 09/08/2019 AccorHotels review
« pleasant stay in hotel overdue for an upgrade »

Staff was very nice and helpful; rooms and lobby were rather cramped but functional. Plenty of seating for breakfast, but the layout of the food (especially the waffle maker) meant that it was difficult to get around to get breakfast, extra coffee, etc. No air conditioning in the room resulted in imperfect sleeping conditions during a very humid two days. We heard that the hotel facility has been scheduled for an upgrade; it's overdue.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, Thank you for taking the time to share your valuable review. We are glad that you had a pleasant stay with us. Our dedicated team always aim to deliver the best experience possible to all our guests and you will always find them ready to assist at any time. Regarding the breakfast, we have taken note of your remark and passed it to the relevant department. We hope to welcome you back. Best wishes, Michael Meunier, General Manager

Michik Friends - 05/08/2019 AccorHotels review
« satisfied retourning guests ;-) »

after two years we came back to the hotel: knowing, that not all rooms have air condition, we booked a room with AC - which was perfect with +40degrees outside ,-) ... the room was clean and very spacious. the staff at the reception is exceptional friendly and helpful! the breakfast buffet is good - with a wide variety of choices !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for such a positive review. We are glad that you had a pleasant stay at the Hotel Ibis Brussels Waterloo. We are pleased to know that the room was to your liking. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. It’s great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet. We look forward to welcoming you back. Best wishes, Michael Meunier, General Manager

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