Hotel - Novotel Mexico City Santa Fe
Novotel Hotel Novotel Hotel

Novotel Mexico City Santa Fe Hotel

3.5/5 277 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 13h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Cash machine  (Nearby)

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Massage (Nearby)
    • Sauna
  • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Congress centre

Centro Banamex8.9 km / 5.53 mi Expo Bancomer0.5 km / 0.31 mi World Trade Center9.5 km / 5.9 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Mexico City Santa Fe Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
COZUMEL 26 m2 3 m 0 12 12 0 0
TOLUCA (B) 60 m2 3 m 40 15 20 24 30
VALLARTA 60 m2 3 m 0 24 24 24 24
PUEBLA (A) 90 m2 3 m 80 30 35 45 50
QUINTANA ROO 90 m2 3 m 0 28 32 32 32
SANTA - FE (A+B) 150 m2 3 m 120 40 40 80 80
    • Meeting room
    • Day light
    • WIFI access
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 148 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 54 family rooms
  • 14 connecting rooms
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 3,521 reviews

Our guest reviews for
Novotel Mexico City Santa Fe

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 277 reviews
Family - 11/10/2019 TripAdvisor review
« A disappointment »

We had stayed in other Novotel with positive experiences but this time was not good. First day air conditioner was broken and the worker spent 30 minutes in and out our room fixing it and lots dust coming out from ceiling and I had to call housekeeping to come clean the floor. Hotel concierge service is major problem. They charged my family 1100 pesos per person for total of $3300 to put us in a group tour in a dirty van and others pay $600. We had to get up early to sit in traffic for them to go pick up others in downtown. Tour was cut short because they had to drop off others. We also pay for lunch extra $600. We paid a high price trusting hotel services thinking good Novotel quality tour but this is not the case. It is more like a rip-off by the hotel concierge service. Breakfast is good and the neighborhood is clean.

Excelente A. Y. S. Business - 07/10/2019 AccorHotels review
« Muy confortable la estancia »

Todo excelente.

Anonymous Business - 07/10/2019 AccorHotels review
« Good »

Good service, but I didn't receive jet my invoice

Anonymous Business - 05/10/2019 AccorHotels review
« Mediocre »

Pool was nice. Breakfast was ok. Dinner was not good. Bar was disappointing, waiter did not come to ask what you wanted to have. We had to ask him. Water pressure in shower was not good and temperature went up and down.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your comments concerning your stay at the Novotel Mexico City Santa Fe. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. Thank you for mentioning our opportunity areas, please rest assured that we will take the necessary measures in order to improve the quality of our services. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Napoleon Flores Mares General Manager

Anonymous Business - 05/10/2019 AccorHotels review
« business hotel »

safe environment and business type hotel

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Huésped, Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Mexico City Santa Fe. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Napoleon Flores Mares Gerente General

Rene Business - 02/10/2019 AccorHotels review
« Excellent »

comfortable and satisfying

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rene, We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Napoleon Flores Mares Gerente General

Ana Families - 18/09/2019 AccorHotels review

Leaving my car at the vale they stole my iPhone charger

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Ana, Ante todo queremos agradecerle que nos haya hecho partícipes de sus comentarios sobre su estancia en el Novotel Mexico City Santa Fe. Lamentamos los hechos que nos describe y le transmitimos nuestras más sinceras disculpas. Nuestro objetivo prioritario es ofrecerle la mejor calidad de servicio durante su estancia; por ello, todo comentario positivo o negativo es objeto de nuestra reflexión y análisis. Hemos transmitido de inmediato sus comentarios al equipo de valet parking, le aseguramos que las medidas necesarias serán puestas en marcha con el fin de mejorar la calidad de nuestras prestaciones. Esperamos poder seguir contando con su confianza y que nos brinde la oportunidad de ofrecerle de nuevo nuestros servicios. A la espera de darle la bienvenida de nuevo en un hotel Novotel, aprovechamos la oportunidad para saludarle Atentamente. Napoleon Flores Mares Gerente General

Ivan R. Business - 17/09/2019 AccorHotels review
« Very good experience, breakfast was delicious thanks! »

Very good experience, breakfast was delicious thanks! I also enjoyed the room decorations and furniture... the only minus was the lack of ventilation in my room... it turned very humid after showering and my clothing was a bit damp in the closet.

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Ivan, Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Mexico City Santa Fe. Es siempre un placer recibir comentarios positivos, haremos extensivas sus observaciones a nuestro equipo, estoy seguro que estos comentarios les servirán de estímulo. De igual forma le agradecemos nos haga mención de nuestras áreas de oportunidad, por favor tenga por seguro que hemos compartido sus observaciones respecto al aire acondicionado para tomar las medidas que se encuentren a nuestro alcance con el fin de mejorar la calidad de nuestros servicios. Reciba un cordial saludo. Napoleon Flores Mares Gerente General

Laura E. Business - 16/09/2019 AccorHotels review
« Costumer service was the best part »

Very kind people, always willing to help and with the best humor, respectful and warm staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laura, We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and also thank you for metioning our opportunity areas (key card and hair dryer) please rest assured that we will take the necessary measures in order to improve the quality of our services and we hope your next visit will be as pleasant as the previous one. Sincerely, Napoleon Flores Mares Gerente General

Zoltan M. Business - 12/09/2019 AccorHotels review

The minibar fridge wasnt working. No English speaking tv channels The heating system not working right- first two nites it was 16 celsius at nite in the room The phone plug broken The shower water goes on the bathroom floor and the hallway carpet You want anything else... ? Great experience- lol

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zoltan, Thank you very much for taking the time to share your comments regarding your stay at the Novotel Mexico City Santa Fe. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with all our staff in order to prevent any future occurrence with TV channels, AC system, phone and shower. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Napoleon Flores Mares General Manager

Silvio Business - 06/09/2019 AccorHotels review
« Good with some disapointments »

The room is quiet good, new TV with good set of channels. The location of the hotel i very good. The pillows were terrible, in spite there are 4 pillows, all pillows are the same, smalls and hard. I also received letters informing me that I have debts and should fix that, I did not like this. I am a frequent traveler, and it is the first hotel I have received such letter.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Silvio Cezar M., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Mexico City Santa Fe. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our staff in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Napoleon Flores Mares Gerente General

Rafael A. Business - 02/09/2019 AccorHotels review
« excelent service »

great service and room clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rafael, We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Napoleon Flores Mares Gerente General

Anonymous Business - 31/08/2019 AccorHotels review
« Agradable »

Muy agradable y recomendable regresar

Guillermo L. Business - 30/08/2019 AccorHotels review
« Good experience »

It was a good stay at the hotel.

Fabiola Business - 30/08/2019 AccorHotels review
« Estancia satisfactoria. »

Estancia satisfactoria.

Carlos M. Business - 26/08/2019 AccorHotels review
« Fine »

Everything was fine

Grace Business - 14/08/2019 AccorHotels review
« Excelent service »

Great experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Grace, We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Napoleon Flores Mares Gerente General

Serge D. Business - 05/08/2019 AccorHotels review
« Very good »

Good location and very good service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr d., We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Napoleon Flores Mares Gerente General

Adroaldo M. Business - 05/08/2019 AccorHotels review
« Falling ceiling »

Very poor experience. I was in a room with broken wardrobe and the ceiling next to the curtains were falling apart. One night, when returning from the office I noticed that my ceiling, above the bed, had an infiltrating due the rain and my bed was completely wet. I had to move to another room, and in the weekend the electricity was disconnected for maintenance. Several times I had to call for new towels, because House Keeping forgot to leave towels in the room. And the free tea sachets were never left in my room as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adroaldo, Thank you for taking the time to tell us about your experience at the Novotel Mexico City Santa Fe. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. Sincerely, Napoleon Flores Mares Gerente General

J. G. Families - 05/08/2019 AccorHotels review
« A comfortable stay »

We are a family of 2 adults and one child (13 years old). We booked a double bed room and we did enjoy our stay as the room and the bathroom were comfortable and clean. The breakfast was better compare to other business hotels. The staff are helpful and friendly. You have to pay extra for parking, it's about 100 MXN/night. We are satisfied to stay there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss G., We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Napoleon Flores Mares Gerente General

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