Hotel - Novotel Monterrey Valle
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Novotel Monterrey Valle Hotel

3.5/5 376 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 13h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter

Leisure and activities

  • Swimming pool
    • Outdoor unheated pool
    • Natural swimming pool
  • Fitness centre
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 9 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

3M5 km / 3.11 mi ACCENTURE1 km / 0.62 mi ALSTROM10 km / 6.21 mi ARCA5 km / 3.11 mi BANAMEX5 km / 3.11 mi BAT5 km / 3.11 mi BP MEXICO5 km / 3.11 mi CEMEX5 km / 3 mi COCA COLA COMPANY5 km / 3.11 mi DENSO10 km / 6.21 mi ERICSSON5 km / 3.11 mi FEMSA5 km / 3.11 mi FINSA5 km / 3.11 mi FIRST NATIONAL BANK5 km / 3.11 mi GOHNER10 km / 6.21 mi GÜNTER10 km / 6.21 mi HUAWEI1 km / 0.62 mi ITESM5 km / 3.11 mi JOHNSON & JOHNSON1 km / 0.62 mi L'OREAL1 km / 0.62 mi MARY KAY10 km / 6.21 mi MICROSOFT5 km / 3.11 mi MONEX1 km / 0.62 mi MUTSUTECH10 km / 6.21 mi NOKIA10 km / 6.21 mi ORACLE5 km / 3.11 mi PEPSICO1 km / 0.62 mi PRICE WATERHOUSE1 km / 0.62 mi SABRITAS PEPSICO1 km / 0.62 mi SCHLUMBERGER10 km / 6.21 mi SEGUROS MONTERREY5 km / 3.11 mi SIGMA1 km / 0.62 mi SORIANA5 km / 3.11 mi TELEVISA5 km / 3.11 mi VALLEY5 km / 3.11 mi WHIRLPOOL10 km / 6.21 mi
ABA SEGUROS1 km / 0.62 mi ALCATEL5 km / 3.11 mi AMWAY10 km / 6.21 mi AXA1 km / 0.62 mi BANK OF AMERICA1 km / 0.62 mi BAYER5 km / 3.11 mi CAT10 km / 6 mi CERAMASPEED10 km / 6.21 mi DELOITTE1 km / 0.62 mi EMC5 km / 3.11 mi ERNST & YOUNG1 km / 0.62 mi FIAT1 km / 0.62 mi FIRA1 km / 0 mi GENERAL ELECTRIC10 km / 6.21 mi GRUMA MASECA1 km / 0.62 mi HITACHI5 km / 3.11 mi ING1 km / 0.62 mi JOHN DEERE10 km / 6.21 mi KPMG5 km / 3.11 mi LATIN POWER MUSIC5 km / 3.11 mi MASTERLEASE1 km / 0.62 mi MOEN5 km / 3.11 mi MOTOROLA10 km / 6.21 mi NESTLE10 km / 6.21 mi OMA10 km / 6 mi PEMEX10 km / 6.21 mi PFIZER10 km / 6.21 mi PROCTER & GAMBLE1 km / 0.62 mi SANYO10 km / 6.21 mi SCHNEIDER10 km / 6.21 mi SIEMENS10 km / 6.21 mi SIKA10 km / 6.21 mi SYMANTEC1 km / 0.62 mi TELMEX5 km / 3.11 mi VITRO1 km / 0.62 mi

Congress centre

CLUB DE LEONES5 km / 3.11 mi CLUB EJECUTIVO2 km / 1.24 mi CLUB EMPRESARIAL2.5 km / 1.55 mi CLUB INDUSTRIAL1 km / 0.62 mi CLUB LIBANES2 km / 1.24 mi

Exhibition centre

CINTERMEX4.9 km / 3.04 mi CONVEX1.9 km / 1.18 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Monterrey Valle Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MEXICO 21 m2 3 m 10 8 10 10 0
PUEBLA 21 m2 3 m 10 8 10 10 0
GUADALAJARA 35 m2 3 m 20 12 12 14 0
QUERETARO 35 m2 3 m 25 12 12 14 0
MONTERREY 105 m2 3 m 80 35 30 55 60
NOVO 108 m2 3 m 100 40 30 50 50
SANTIAGO 108 m2 3 m 80 35 30 45 60
LINARES 111 m2 3 m 80 35 30 45 60
NUEVO LEON 360 m2 3 m 400 200 250 250 280
    • Flipchart
    • Soundproof
    • Videoconferencing
    • Screen
    • Lectern
    • Office
    • Podium
    • Day light
    • Airconditioned meeting room
    • Slide projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 238 rooms

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 9,809 reviews

Our guest reviews for
Novotel Monterrey Valle

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 376 reviews
Anonymous Business - 13/07/2019 AccorHotels certified review
« Estancia agradable »

Buen trato

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. B., Gracias por tomarse el tiempo en compartir su evaluación y comentario con nosotros. Esperamos poder pronto tener el placer de recibirle nuevamente en nuestro hotel. Atentamente, Guy Candusso

Alejandro G. Business - 11/07/2019 AccorHotels certified review
« Terrible »

My AC didn't work properly, I asked for assistance and was completely ignored. Had a terrible night with a hot and uncomfortable room. I'd never recommend this hotel (Novotel Valle, Monterrey, Nuevo Leon, Mexico).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G. de la Rosa, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience. Sincerely, Guy Candusso

Crcp Business - 11/07/2019 AccorHotels certified review
« Good »

Thermostats are old

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience. Sincerely, Guy Candusso

Alexandre P. Business - 08/07/2019 AccorHotels certified review
« Excellent! »

I felt great in the hotel. All guys were extremely helpful during my stay. Recommended!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guy Candusso

Guillermo C Family - 02/07/2019 TripAdvisor review
« Old, poor Cust. Serv. Go somewhere elsee »

The only reason I stayed here is because they are pet friendly, otherwise I will not even look at them. The rooms are old and the room had long hairs from someone else. Check In personnel not very friendly. Waiters at the restaurant seemed not willing to work.

F Couples - 01/07/2019 AccorHotels certified review
« GOOD »

GOOD

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Guy Candusso

Anonymous Couples - 27/06/2019 AccorHotels certified review
« Fine, »

Fine, but the A.c. wasn't working properly. We have to move to another room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience. Sincerely, Guy Candusso

Paola Business - 27/06/2019 AccorHotels certified review
« Not clean, old infrastructure »

My room was not clean, the bathroom especially was dirty: the walls, the tub. The Hotel infrastructure is old and lacks good maintenance. Would not recommend the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss. M., Thank you for taking the time to tell us about your experience at the Novotel Monterrey Valle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guy Candusso

Asghar Business - 26/06/2019 AccorHotels certified review

everything was excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guy Candusso

City Families - 23/06/2019 AccorHotels certified review
« Excelente »

Agradable

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Srita. G., Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Monterrey Valle. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Guy Candusso

Natalia V. Business - 21/06/2019 AccorHotels certified review
« AGRADABLE »

Muy agradable y satisfactorio.

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Srita. JUAREZ, Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Monterrey Valle. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Guy Candusso

Barun K. M. Business - 21/06/2019 AccorHotels certified review

Very good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kumar M., We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guy Candusso

Enrique E. Business - 21/06/2019 AccorHotels certified review
« Good hotel, but low service orientation »

The hotel was nice and clean. The staff has a very low service orientation. At check-in the person that did the check-in, charged the room fare and never asked about leaving an open credit card for additional expenses. I had to ask for it. The waitress at the restaurant was almost absent, at the extent that the restaurant charge was never added to my account, because he did not added it to the system. I had to remind the hotel by email that the charge had not been applied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience. Sincerely, Guy Candusso

Iliana Families - 19/06/2019 AccorHotels certified review
« Excellent service and hotel but reservation area has not customer service sense »

Great hotel, great service as always in restaurant, bar, pool, bellboy, maids but unfortunately this time we have a detail in reservation and reception area which let us unsatisfied with the overall experience. We booked and full paid early to get a preferential rate, how ever by some mistake they charge to my credit card around 77 USD more than the price they send me with the confirmation of my reservation. At the end hey gave us the money back in cash but until we did the checkout and never heard "sorry for our mistake" or something like that, they even charge 2 USD extra for breakfast because they said the web page prices are wrong, The 2 USD is no problem at all but the problem is the "action" Customer paid for a mistake is not our business and never apologize for their mistake. The money was charged to a credit card while booking and returned until check out was done, the banks doesn't gave extra time on fees for hotels mistakes. An apologize and not charging 2 USD for their mistake I think it's a fair price for a satisfied customer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss. D., Thank you for taking the time to tell us about your experience at the Novotel Monterrey Valle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guy Candusso

Alejandra G. F. Families - 18/06/2019 AccorHotels certified review
« Good, but the kitchen needs help. »

Everything was satisfying, but the food is another story. We've been going there for years, and I personally think the food gets worse.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss. G., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience. Sincerely, Guy Candusso

S W. Couples - 17/06/2019 AccorHotels certified review
« Ok, a little dirty. »

Bathroom had streaks of feces on wall under toilet paper. I had to personally clean off. Also at breakfast I would see waiters take dirty spoons and forks off plates and place them on placemats without cleaning them. I actually picked up a set and put them on my plate so no one would use them while I was around. The breakfasts were pretty good. I did see flies on the breakfast pastries several mornings. Sometimes in the evening the buffet was very sparse.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you for taking the time to tell us about your experience at the Novotel Monterrey Valle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guy Candusso

Paulina Families - 17/06/2019 AccorHotels certified review
« It was a gorgeous and welcoming hotel. »

We really enjoyed our stay at this hotel. However, while I was downstairs having breakfast I did see a manager physically grab a correct an employee. He grabbed her right arm as she entered through the double doors to the kitchen and shoved her through the "right" door. He did not correct her in a manner that was private instead he scolded her on something so insignificant as a door for the whole restaurant to hear. He insisted that the left door was to exit and the right was to enter. I do not disagree that she need to follow kitchen protocol, but that was definitely not the way. Aside from that issue I really appreciate the amazing hospitality of the staff. However, I really would like that that the room service menu could include more of what the restaurant downstairs has to offer. The pool was also marvelous and refreshing but guests should really be able to order drinks from inside and take them out to enjoy poolside. Overall my family and I enjoyed our stay at this hotel and if we find ourselves in Monterrey again we will definitely be returning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss M., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience. Sincerely, Guy Candusso

Victor Families - 13/06/2019 AccorHotels certified review
« very comfortable, very clean and top notch service »

there was a musty smell on our floor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience. Sincerely, Guy Candusso

Christi A. R. Couples - 13/06/2019 AccorHotels certified review
« Delightful »

The staff was extremely caring and kind. The food was something you would find in an upper scale restaurant. The room was an ultra modern decor. I would rate this an eleven!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss. R., We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guy Candusso

Julian Friends - 13/06/2019 AccorHotels certified review
« Satisfying experience »

Very good. Just one thing: the furniture where the TV was set had a problem. The drawers was unstable. It went off many times.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience. Sincerely, Guy Candusso

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