Hotel - Novotel Aachen City
Novotel Hotel Novotel Hotel

Novotel Aachen City Hotel

4.0/5 1,035 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioning
  • Airport shuttle
    • COLOGNE/BONN (Paying)
    • DUSSELDORF (Paying)
  • Languages spoken at the hotel
    • German
    • French
    • Dutch
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange

Leisure and activities

  • Fitness centre
  • Sauna
  • Babysitting on request
  • Bike rack facilities


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-24:00
    • Opening hours : Week-end 06:30-24:00

Business services

  • 11 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby


AACHENER&MÜNCHENER1 km / 0.62 mi BOMBARDIER2 km / 1.24 mi Continental AG5 km / 3.11 mi FEV Motorentechnik10 km / 6.21 mi Lindt & Spruengli5 km / 3.11 mi SAINT GOBAIN3 km / 1.86 mi Trommsdorf20 km / 12.43 mi
Aixtron AG6 km / 3.73 mi Cinram20 km / 12.43 mi Ericsson10 km / 6.21 mi Gruenenthal16 km / 9.94 mi Philips5 km / 3.11 mi Takeda10 km / 6.21 mi ZENTIS1.5 km / 0.93 mi

Congress centre

EUROGRESS0.5 km / 0.31 mi EUROGRESS KONGRESSZ0.3 km / 0.19 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Aachen City Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
AIX LA CHAPELLE 1 25 m2 3 m 16 0 10 0 0
AIX LA CHAPELLE 2 25 m2 3 m 16 0 10 0 0
AKEN 2 40 m2 3 m 24 10 12 16 10
AIX-LA-CHAPELLE 1+2 50 m2 3 m 40 14 20 20 20
AKEN 1 50 m2 3 m 45 16 16 20 20
AKEN 1+2 90 m2 3 m 50 22 20 30 30
AACHEN 1 100 m2 3 m 100 32 30 48 50
AACHEN 2 100 m2 3 m 100 32 30 48 50
AACHEN 3 100 m2 3 m 100 32 30 48 50
AACHEN 1+2 200 m2 3 m 200 42 40 100 100
AACHEN 1+2+3 300 m2 3 m 300 70 60 150 180
    • Screen
    • Flipchart
    • Auditorium
    • Soundproof
    • Meeting room
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 154 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 109 family rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Telephone
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 2,263 reviews

Our guest reviews for
Novotel Aachen City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,035 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Tobias Couples - 09/09/2019 AccorHotels review

missed the welcome drink, as a valued member you always get one

R B. Families - 05/09/2019 AccorHotels review
« The lady in the restaurant was really helpful and nice. »

We often use this hotel as we have family living near Aachen. Last time the two gentlemen working in the restaurant and bar were extremely rude to my family and my sister. This really put us off staying with the hotel. We decided to give the hotel another chance and the lady in the restaurant was really helpful and nice, unfortunately I didn't get her name.

Katrien Couples - 02/09/2019 AccorHotels review
« Excellent from the warm welcome at reception until the "see you next time" wave goodbey at checkout. »

Very relaxing. Great to see the great team of reception again. And of course the breakfast crew. There's only 1 minor thing I miss. You used to have cake for breakfast: a chocolate marble cake. The Novotel in Köln still serves this cake but I miss it in Aachen. Maybe it can come back?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs W., Thank you very much for your kind words. It was great seeing you again. I just spoke to my colleague Michaela from the kitchen, who is responsible for the breakfast buffet. Maybe you saw her already in her white cook uniform at the buffet. She bakes the marble cakes herself, but not every week. If you book early enough next time, she will bake you a fresh cake. She needs four to five days in advance to arrange it. We look forward seeing you again soon! Sincerely, Kevin Frankiewicz Front Office Manager h3… T. +4… F. +4…

Anonymous Business - 02/09/2019 AccorHotels review
« Very pleasant. »

I found service quality and flexibility as I expected for my business trip.

Anonymous Business - 31/08/2019 AccorHotels review
« Great room great service »

This time my Room was amazing (and next to the gym). Check in and check out super professional and easy. Employees really nice, competent and friendly; they make you feel unique Special mention to the two employees at the reception on Friday morning (August 30): they are the best! Food was fresh and diverse. It’s a pity the hotel was fully booked : in line at the breakfast buffet

Ts Business - 31/08/2019 AccorHotels review
« 房间入口始终有难闻气味。The room smelt badly around the entry. »

前台不错,早餐和晚餐好吃。就是房间气味难闻。The reception was friendly, the breakfast and dinner were good. However, the room smelt badly.

Jaana K. Business - 30/08/2019 AccorHotels review
« Fine hotel in central location »

Premises and services were excellent. Reception was helpful and available. Breakfast was outstanding. Staff was nice, kind and professional. Only slight minuses were that key card deactivated twice and wifi was not working.

Wilf H. Couples - 30/08/2019 AccorHotels review
« Very good....great staff »

Just a night but everything worked well

Anonymous Families - 27/08/2019 AccorHotels review

We had a wonderful experience at the hotel - again. The friendliness and professionalism of the staff is the bass for this great experience.

Ina D. Solo - 27/08/2019 AccorHotels review
« My stay at the Novotel Aachen »

It is always a great pleasure to stay at this excellently run hotel. The staff are absolutely marvellous - they are supremely competent, friendly and caring, so that each stay is a "home from home", with the added luxury that you do not have to clean, make your own bed, prepare your food...

Anonymous Business - 26/08/2019 AccorHotels review
« Very helpful staff, Nice environment, and good food. »

I very much enjoy the stay in your hotel. It was very good all round. The reception staff were very helpful and friendly.

Anonymous Business - 25/08/2019 AccorHotels review
« Very satisfied »

Very satisfied

eljee1 Solo travel - 23/08/2019 TripAdvisor review
« Excellent hotel ... »

This is an excellent and reliable hotel: rooms ok, friendly staff, good restaurant, breakfast ok Only negative point: I booked this stay in may after registering for an offer to boost loyalty points for stays in august; I didn't get this points, got an evasive answer from the contact phone number of accor (not he hotel), sent two webmails, didn't get any answer!! Very, very poor customer service of accor!!!!

Anonymous Business - 21/08/2019 AccorHotels review
« Great »

Really helpful that we could store our bikes in the luggage room Also great we could switch rooms

Gary C. Families - 18/08/2019 AccorHotels review
« Hotel was clean and adequate for one night »

We stayed one night in a family room that was a little light for space, we were travelling with a dog and they made us very welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Our Executive rooms offer more space and are ideal for longer stays. We hope to see you again. Sincerely, Kevin Frankiewicz Front Office Manager h3… T. +4… F. +4…

Ann D. Business - 18/08/2019 AccorHotels review
« Really enjoyable experience! »

Everyone was very helpful. Room very comfortable. Breakfast good! Eatery excellent. Very useful having the computer in the lobby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again at the next occasion. Sincerely, Kevin Frankiewicz Front Office Manager h3… T. +4… F. +4…

Yem Business - 17/08/2019 AccorHotels review
« Very pleasant hotel and warm staff »

I was very nicely welcomed and upgraded to a nice executive room. Everything is clean and bed and pillows are comfy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms E., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again soon. Sincerely, Kevin Frankiewicz Front Office Manager h3… T. +4… F. +4…

Anonymous Couples - 14/08/2019 AccorHotels review
« Good experience »

The hotel itself was great, we had a nice dinner and the breakfast was really good. Staff friendly & helpfull. In our opinion the mattress was slightly too hard which was an issue for my husband as he has back problems, but we realize this is up to personal preference. The hotel was situated very close to the center of Aachen which is really practical, but the neighbourhood was not desirable. It didn't feel safe to have dinner in Aachen and return on foot at night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay. We know that the Peterstrasse is a very urban street, but be assured, that the city of Aachen is already working on projects to make our neighborhood nicer and cleaner. Nevertheless, we hope to see you on the next occasion again. Sincerely, Kevin Frankiewicz Front Office Manager h3… T. +4… F. +4…

Anton Friends - 12/08/2019 AccorHotels review
« Overnight stay in Aachen »

The online check-in experience was really awesome 10/10! Emailing the invoices is also very good practice. The stay experience however had some issues: the room has pretty strong damp smell coming from the bathroom which didn't disappear even with open window and ventilation on full power. Another issue was with the card which worked perfectly inside but didn't open the external door during the night. The receptionist told us that it encoded correctly but the reader still were showing us red signal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Aachen City. It is always a pleasure to receive positive feedback. I will share your comments with our team. We regret to read of the smell in your room. Our Housekeeping Manager will investigate in this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Frankiewicz Front Office Manager h3… T. +4… F. +4…

Jos Families - 12/08/2019 AccorHotels review
« Very nice and comfortable hotel in a good area »

Very nice hotel close to the city center

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