Hotel - Mercure Grand Jebel Hafeet Al Ain Hotel
Mercure Hotel Mercure Hotel

Mercure Grand Jebel Hafeet Al Ain Hotel

4.0/5 1,409 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Services for children
    • Children's Club for 0 to 3 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Al Ain International Airport
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Massage
    • Sauna
    • Tanning salon
  • Services for children
    • Children's Club for 0 to 3 years
    • Outdoor playground for children
  • Golf practice facilities
  • Other sports activities
    • Billiards/Snooker
    • Squash court

Catering

  • Breakfast
  • 4 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 3 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Your meetings and events

Mercure Grand Jebel Hafeet Al Ain Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
GOLDEN FALCONS A AND B 75 m2 3 m 60 25 25 50 50
GOLDEN FALCON C 190 m2 3 m 160 65 65 135 150
GOLDEN FALCON A B C 340 m2 3 m 300 120 120 240 250
    • Screen
    • Audio and video equipment
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Airconditioned meeting room
    • High speed transmission line
    • Hotel connected to conv. centre
    • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 124 rooms
  • 32 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 92 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Automatic temperature control
    • Direct dial telephone
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Fax machine
    • Minibar
    • Coffee/tea making facilities
    • Bidet
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Bathtub
    • Sprinkler in room
    • Keycard-operated door locks
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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See all our restaurants and bars
4.1/5 AccorHotels Rating 2,534 reviews

Our guest reviews for
Mercure Grand Jebel Hafeet Al Ain Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,409 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Matthew S. Families - 07/10/2019 AccorHotels review
« My kids love the pool, but the hotel feels run down and a poor value. »

My kids love coming to this hotel because of the pool and waterslides, but that's the only reason we come. We stayed in the Diplomatic Suite, which is presumably one of the nicest hotels in the room. It's not nice at all, though. There are stains on many walls (from mold or something else), and the furniture and the rugs have holes and stains. The showers are unusable, and one of the sink drains did not work properly. Overall, our experience was very disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew S., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Harry G. Families - 04/10/2019 AccorHotels review
« Great experience; loved the view from balcony, pool and breakfast »

well worth for the money; The slides in the pool are great for the kids

Our hotel has responded to the review
Our hotel has responded to the review

Dear Harry Melwin G., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Mohammad A. Families - 01/10/2019 AccorHotels review
« Good overall »

rooms was good and clean Breakfast can be better we requested late check out but this dot accept as we checked in very late and we dont have chance to use facilities with kids

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammad Abdal Kader A., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Robert Couples - 30/09/2019 AccorHotels review
« Returning to a great hotel »

I last stayed at this hotel on 2006-7 with work. I was so impressed I wanted to share the experience with my wife. The hotel did not disappoint it was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert K., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Tejas Families - 30/09/2019 AccorHotels review
« Nice location, bad experience »

The property has a very good location. That’s one of the main reason I keep going to the hotel. I visited the property for weekend break to get relaxed. This outing was not at all the one I intended. All the experiences were not expected. 1. I am a vegetarian and ordered a vegetarian pizza, but what we were served a non-veg pizza after 25-30 mins. Ofcourse it was replaced after another 20 mins. We child became extremely cranky and we lost interest in eating 2. Next was at dinner time where my wife ordered Dal Makhani. As per the menu it is served with some papad and pickle. Nothing came along. The pasta I had ordered was extremely oily. 3. In the evening there was some wedding reception in the hotel. There is loud music of drums playing at late night I think around 11.30. These guests shouting at the top of their voices. 4. In the morning for breakfast, my wife ordered American breakfast and it came without a few things mentioned in the menu. When we called the room service to inform them, and they promised we will send. Nothing came for next 3 hrs 5. Then while checking out, we asked reception to send someone to pick the luggage. We waited for 30 mins but no one appeared. Finally we decided to pick our own stuff and walk out. There we see another couple (elderly) also dragging their own luggage. This is not all, at the billing also had an issue. Someone else’s dinner bill was showing up in my bill. When I called for the signed copy, it was for some other room. All these things completely made my stay miserable. These things could have been easily avoided if the staff was a bit more attentive in listening to the customer and doing their job diligently. Extremely disappointed with Accor group

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tejas N., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Lyndon A. Families - 28/09/2019 AccorHotels review
« Extremely clean, good food, good drinks, efficient service and great amenities. »

Our room was upgraded, thank you. The food was delicious. The facilities were well maintained and clean. The bar service at the pool bar could have been better (not enough staff). The timings of the all inclusive package should be reviewed. But overall the service was excellent and drinks aplenty.

Mohammd Couples - 27/09/2019 AccorHotels review
« Double paying »

The hotel charge me twice time for room staying, firstly I have paid the total amount by cash during check out, Then secondly the hotel charge me once again from my visa card for the same reservation ?!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammd B., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem by refunding the charged amount to your credit card and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Khalef Families - 23/09/2019 AccorHotels review
« Goood »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khaled T., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Nadine A. Couples - 22/09/2019 AccorHotels review
« Hotel need a renovation plus a fresh management »

It was poor one! The room needs a heavy maintenance if not a full renovation, breakfast so basic like a school canteen, the restaurant available for dinner offers poor food with non professional services! The pool like a destination for male gender and overall hotel facilities are very limited. It’s shame such location has this awkward services. UAE offers such level of hospitality that should not leave a room for such bad experience. I’m sure from my experience in Hospitality that location can be occupied by five star unforgettable experience, just got for something more fresh, more for youth to bring happiness into there

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nadine A., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence and the renovation is planned which will be executed soonest. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Alhosni Couples - 20/09/2019 AccorHotels review
« alhosni »

The room is not clean and the mattresses as well. And also dirty towels

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mazin A., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Philip Friends - 16/09/2019 AccorHotels review
« A nice place to relax »

The ride going to the hotel is already an experience. The hotel itself is a suprise because of its high ceiling and courteous people. The room that been given have balcony and with a view of the pool and Al ain. Tje only setback is that the odor emitted by the aircon whenever it is turn on. Good thing that the night is not really hot and windy so I let the window open and enjoy the breeze while sleeping.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Felipe F., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Aamer G. Families - 15/09/2019 AccorHotels review
« Nice hotel »

The staff were cooperative and the room was clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aamer G., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Sachin P. Families - 14/09/2019 AccorHotels review
« Good overall experience »

Though overall experience was good but I booked a non smoking room and was provided smoking one instead, else they didnt have the type of bed I booked.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sachin P., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and we will work on the areas pointed out. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Edhelweis Friends - 13/09/2019 AccorHotels review
« Good view »

For leisure it’s the best place, far from city and have nice view. But maybe bcz not at busy season our breakfast wasn’t on buffet. Room was awesome, pool as well

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rean C., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Swatantra S. Couples - 11/09/2019 AccorHotels review
« Mediocre. Dining was a disappointment »

We decided to spend time at Al Khayma. Ordered for a shisha, Humus and Shish tawouk. Shisha was medicore and we had to call the waiter everytime to change charcoal without them doing it. When ordered for Shish Tawouk we were told that the platter couldnt be served and only sandwich is available to which we agreed. Humus came with very little olive oil, when we asked to add more olive oil in it the waitress took it and didnt return for 25mins, when questioned she said we thought you dont want it. Later she got a new plate of humus and arrogantly said 'Just for you !', which is not acceptable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shweta L., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Praveen P. Families - 08/09/2019 AccorHotels review
« Great expierence »

It was a wonderful stay at Mercure grand, excellent view of the city from the top. Children enjoyed swimming and water slides. Even the breakfast served was good and tasty

Our hotel has responded to the review
Our hotel has responded to the review

Dear Praveen P., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Heidi Families - 05/09/2019 AccorHotels review
« Weekday special »

Really great midweek break during the holiday with the children. Very good Cobone special

Our hotel has responded to the review
Our hotel has responded to the review

Dear Heidi De B., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Rami Families - 04/09/2019 AccorHotels review
« Not helpful »

Bad

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rami A., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Alaataki Couples - 03/09/2019 AccorHotels review
« Very disappointing »

On check in i was shocked that the room i reserved was charged to a handicap room! No bath tube in that room and you need to set on your knees to wash your hands The hotel provides only two bottles of water for complimentary ! I have never had this experience . It is time to renovate this hotel since it's very old. Value VS price i can say very poor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alaa Hassan A., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Naveen S. Couples - 03/09/2019 AccorHotels review
« Poor Food and Beverage Experience »

Stay and Front office experience was decent , however huge improvement is required in overall Food and Beverage department , apologies if I'm rude, however facts needs to brought to your attention. None of the outlets were close to what guest is expecting and I don't blame the service staff but management. look and feel of Bar on ground level was like banquet hall there , only two staff who were not trained well to serve, we ordered nachos and they were ready made chips microwaved and served. its advisable to keep limited menu and upgrade quality. Pool side bar was good since expectation are limited with drinks which were served quick. Arabic Restaurant Mazlis again disappointed since sheesha was not made properly it was obvious that someone who is preparing it is not proper Sheehsa guy ,we have to ask them for charcoal and again, food was not close to what we eat at other Arabic restaurants since authenticity is the key for Arabic food which was not close even in this outlet. We were roaming around in hotel from afternoon till night and same staff was reallocated to all outlets, to reduce cost its good thought but a person cannot be able to deliver his maximum potential and his behaviour and body language will show his tiredness in his or her work which again is lack of planning and if server are not happy they can never keep their customers happy. there is so much potential in property to uplift food and beverage and you can make it as a destination dinning but what I feel is vision is mission to make it happen. I will think twice to visit again since property is really good but if you are not able to eat and drink well you end up in frustration. Regards, Naveen S. 05…

Our hotel has responded to the review
Our hotel has responded to the review

Dear Naveen S., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

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