Hotel - Mercure Belo Horizonte Lourdes Hotel
Mercure Hotel Mercure Hotel

Mercure Belo Horizonte Lourdes Hotel

4.0/5 2,289 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Reduced mobility facilities
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • Late check-out up to 6pm (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Beauty salon
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Thermal Spa
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 27 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

AMIL0.5 km / 0.31 mi CREDIT SUISSE0.5 km / 0.31 mi GENERAL ELECTRIC12.2 km / 7.58 mi IBM3.4 km / 2.11 mi KPMG2.8 km / 1.74 mi PETROBRAS0.5 km / 0.31 mi SANTANDER0.45 km / 0.28 mi TETRAPAK1.3 km / 0.81 mi VIVO S/A1 km / 0.62 mi
BRADESCO0.6 km / 0.37 mi FIAT21.6 km / 13.42 mi GOOGLE4.9 km / 3.04 mi ITAÚ0.45 km / 0.28 mi OI4 km / 2.49 mi SAMARCO1.4 km / 0.87 mi TELEFÔNICA0.7 km / 0.43 mi VALE10.6 km / 6.59 mi

Congress centre

EXPOMINAS5.5 km / 3.42 mi MINASCENTRO1.9 km / 1.18 mi

Exhibition centre

AVENIDA AFONSO PENA5 km / 3.11 mi

Your meetings and events

The Mercure Belo Horizonte Lourdes hotel features comprehensive facilities for hosting events ranging from small meetings to large events. The hotel boasts 26 event rooms with WIFI and can host events for up to 520 people.An ideal choice for social and corporate events! Our team is ready to help down to the smallest details for a truly unforgettable event.

Mercure Belo Horizonte Lourdes Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
AUDITÓRIO CENTAURO 148 m2 3 m 157 0 0 0 0
FOYER CONSTELAÇÕES 150 m2 3.7 m 0 0 0 0 0
FOYER GALAXIAS 260 m2 4.5 m 0 0 0 0 180
RESTAURANTE TELLUS 191 m2 2.2 m 0 0 0 0 0
SALA ANTARES 56 m2 3.7 m 60 20 20 32 20
SALA AQUARIUS 33 m2 2.8 m 0 0 12 0 0
SALA COPERNICO 89 m2 3.7 m 110 32 32 60 35
SALA CYGNUS 12 m2 2.8 m 10 0 8 8 0
SALA DE APOIO JUPITER 14 m2 2.8 m 10 0 6 0 0
SALA DE APOIO MARTE 11 m2 2.8 m 8 0 6 0 0
SALA DE APOIO NETUNO 14 m2 2.8 m 10 0 6 0 0
SALA DE APOIO SATURNO 15 m2 2.8 m 10 0 6 0 0
SALA DE PESQUISA MERCURIO 16 m2 2.8 m 0 0 8 0 0
SALA DE PESQUISA VENUS 12 m2 2.8 m 0 0 0 0 0
SALA GALILEU 76 m2 3.7 m 100 30 30 50 30
SALA KEPLER 76 m2 3.7 m 100 30 30 50 30
SALA LIBRA 15 m2 2.8 m 10 0 7 0 0
SALA NEWTON 76 m2 3.7 m 100 30 30 50 30
SALA PEGASUS 26 m2 2.8 m 30 14 15 16 0
SALA PHOENIX 60 m2 2.8 m 60 20 20 32 20
SALA URANO 14 m2 2.8 m 6 0 6 0 0
SALA VIP LUA 11 m2 2.8 m 0 0 0 0 0
SALA VIP TERRA 15 m2 2.8 m 0 0 7 0 0
SALÃO DOS ASTRONOMOS 315 m2 3.7 m 520 60 60 200 200
SALÃO SIRIUS 94 m2 3.7 m 110 32 32 60 35
SALÃO SIRIUS I 46 m2 3.7 m 50 16 16 20 15
SALÃO SIRIUS II 46 m2 3.7 m 50 16 16 20 15

Our rooms

Discover our rooms at the Mercure Belo Horizonte Lourdes hotel and be amazed! Our rooms are designed to meet all of your accommodation needs and, whether for business or leisure, all of the different room categories provided by the hotel offer completecomfort, free WIFI and 24-hour room service. Rooms for up to 3 people whether traveling with friends or family.

  • 379 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 8,617 reviews

Our guest reviews for Mercure Belo Horizonte Lourdes Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,289 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Carla M. Solo - 17/10/2018 AccorHotels certified review
« Great place to stay »

Great view,super clean bedroom,wonderful service!

Armando Business - 16/10/2018 AccorHotels certified review
« no customer service »

no one in this hotel smiles or interacts with its guests. staying ther several months and not one person knew my name or ever asked how i was doing! maid always had a bad attitude and wouldn't clean shower. At breakfast the Egg cook never smiled or would bring my eggs to my table while watching her constantly deliver to Brazilian guests. front desk never greeted me or other guests as they walked thru lobby. doormen never smiled and rarely greeted. not once did mgmt. reach out to me if everything was satisfactory. gym is used by non-hotel guests which makes it hard to access. breakfast staff never smile. persons removing dishes from tables never smiled and would stack food into one plate in front of you instead of removing dishes from site. it appears either every staff is miserable at this hotel or they are instructed not to be friendly or cordial. in the morning getting out of the hotel, always people blocking the minimal access from the elevator to the front door. the staff do not assist in requesting people to keep the area clear as there are many conventions and people tend to just stand in the lobby blocking access. you need to provide training for everyone and have them be more pleasant and smile!!!

Joe S. Business - 15/10/2018 AccorHotels certified review
« Great hotel in the heart of Savassi! »

Very nice hotel in the Savassi section of Belo H. Was clean. Staff was friendly and helpful. Breakfast was simple but tasty and the hotel restaurant was really good. Convenient location to walk to many other Belo H sites.

W. H. Business - 15/10/2018 AccorHotels certified review
« Top hotel in BH »

Very good location, super good service. Clean and nice.

Ayyappan M. Business - 07/10/2018 AccorHotels certified review
« Good hospitality »

Very goo hospitality and good animity

Anonymous Business - 04/10/2018 AccorHotels certified review
« Pleasant »

Thanks for recognition of my status

Carsten Business - 03/10/2018 AccorHotels certified review
« Very nice hotel for a business or leisure trip to Belo Horizonte »

The Mercure Belo Horizonte Lourdes Hotel is a very well located in the Lourdes and Savassi neighbourhoods of Belo Horizonte. A lot of restaurants and bars are within walking distance in this safe area. The hotel bar and restaurant are also a good choice for a drink or dinner after a long working day. The breakfast buffet offers a big choice of fruits, fresh juices, hot drinks, breds and cakes, jams and hot dishes, especially the omelette prepared on personal order. My room was situated on the 12th floor with a great view on the skyline of Belo Horizonte, however a bit noisy, which is due to the fact, that its window does not close tidely. It was big. The room has been cleaned perfectly each day. The staff is very friendly and helpful.

Cassio Business - 28/09/2018 AccorHotels certified review
« Desapointed »

Was one of the worst experience, to much noise from the bathroom in the side and maintenance was not available to verify the problem, it was 5 am and maintanance appeared 1.2 hours later. I'll try do not use this hotel anymore.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Cassio, We appreciate your comments regarding your stay with us. We will share your impressions with our operational teams and analyze each item in order to promote the necessary improvements. This feedback is very important to us as it gives us the opportunity to review internal processes and work on improvement points. We hope to serve you again and give you a positive impression of our services, corresponding to the standard to which we are accustomed to working. We are at your disposal for whatever you need. Regards, Nicole Costa Quality Coordinator

Samir S. Friends - 24/09/2018 AccorHotels certified review
« Price is right, for a 3 star hotel »

It can always get better, front desk staff can get more training and be polite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Samir S., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Nicole Costa Quality Coordinator

Ashok B. Business - 23/09/2018 AccorHotels certified review

Overall Good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ashok B., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Quality Coordinator

Haim A. Business - 22/09/2018 AccorHotels certified review
« Friendly hotel »

Nice hotel, good restaurant, amiable staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Haim, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicole Costa Quality Coordinator

Ge E. Business - 19/09/2018 AccorHotels certified review
« Impressive Property and Staff »

Great conference center. Nice rooms. Very helpful and friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Quality Coordinator

Ricardo B. Couples - 18/09/2018 AccorHotels certified review
« Just love it »

Thanks for receiving us. Felt like home and we gonna make a video very soon about our experience.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Ricardo, Ficamos felizes por considerar nosso hotel como sua casa! . É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Para nós seria muito importante que sua impressão sobre nosso hotel fosse compartilhada com os usuários do Trip Advisor através do seguinte link: https://www.tripadvisor.com.br/Hotel_Review-g303374-d299435-Reviews-Hotel_Mercure_Belo_Horizonte_Lourdes-Belo_Horizonte_State_of_Minas_Gerais.html Atenciosamente, Nicole Costa Coordenadora de Qualidade

Andreas S. Business - 14/09/2018 AccorHotels certified review
« positiv »

good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Andreas, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicole Costa Quality Coordinator

Paul Business - 14/09/2018 AccorHotels certified review
« Hotel and hotel staff were excellent. »

Everyone on the hotel staff was very professional and hard working. They were courteous and made sure my stay was comfortable and productive. The breakfast buffet was extensive and offered many alternatives for everyone. I used the fitness center during my stay and was happy with the equipment. The only small problem I had was with the internet which was intermittent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Paul, We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will share your impressions on the internet with our operational teams and analyze each item in order to promote the necessary improvements. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Quality Coordinator

Mauro M. Business - 13/09/2018 AccorHotels certified review

I only got the good experience after requesting a room replacement for a better room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Mauro, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Nicole Costa Quality Coordinator

Natieli Business - 05/09/2018 AccorHotels certified review
« Hotel confortavel e aconchegante »

excelente

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Natieli, Agradecemos seus comentários referentes á sua hospedagem no Mercure Belo Horizonte Lourdes. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Para nós seria muito importante que sua impressão sobre nosso hotel fosse compartilhada com os usuários do Trip Advisor através do seguinte link: https://www.tripadvisor.com.br/Hotel_Review-g303374-d299435-Reviews-Hotel_Mercure_Belo_Horizonte_Lourdes-Belo_Horizonte_State_of_Minas_Gerais.html Atenciosamente, Nicole Costa Coordenadora de Qualidade

Johnny Business - 04/09/2018 AccorHotels certified review
« Low Quality »

Hotel needs to be updated. The rooms are not very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. In the month of October we will initialize a renovation in the hotel.We hope to welcome you back to our hotel very soon! Sincerely, Nicole Costa Quality Coordinator

Anonymous Business - 04/09/2018 AccorHotels certified review

I have used the hotel my times and it meets expectations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew , Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Nicole Costa Quality Coordinator

Anonymous Business - 28/08/2018 AccorHotels certified review
« Fair »

Room was good, but i missed plugs closer to the bed.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Juliana, Obrigada por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-la novamente muito em breve em nosso hotel! Atenciosamente, Nicole Costa Coordenadora de Qualidade

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates