Hotel - Mercure Belo Horizonte Lourdes Hotel
Mercure Hotel Mercure Hotel

Mercure Belo Horizonte Lourdes Hotel

4.0/5 2,468 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
    • Ironing room
  • Beauty salon
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Thermal Spa
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 27 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

AMIL0.5 km / 0.31 mi CREDIT SUISSE0.5 km / 0.31 mi GENERAL ELECTRIC12.2 km / 7.58 mi IBM3.4 km / 2.11 mi KPMG2.8 km / 1.74 mi PETROBRAS0.5 km / 0.31 mi SANTANDER0.45 km / 0.28 mi TETRAPAK1.3 km / 0.81 mi VIVO S/A1 km / 0.62 mi
BRADESCO0.6 km / 0.37 mi FIAT21.6 km / 13.42 mi GOOGLE4.9 km / 3.04 mi ITAÚ0.45 km / 0.28 mi OI4 km / 2.49 mi SAMARCO1.4 km / 0.87 mi TELEFÔNICA0.7 km / 0.43 mi VALE10.6 km / 6.59 mi

Congress centre

EXPOMINAS5.5 km / 3.42 mi MINASCENTRO1.9 km / 1.18 mi

Exhibition centre

AVENIDA AFONSO PENA5 km / 3.11 mi

Your meetings and events

The Mercure Belo Horizonte Lourdes hotel features comprehensive facilities for hosting events ranging from small meetings to large events. The hotel boasts 26 event rooms with WIFI and can host events for up to 520 people.An ideal choice for social and corporate events! Our team is ready to help down to the smallest details for a truly unforgettable event.

Mercure Belo Horizonte Lourdes Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
AUDITÓRIO CENTAURO 148 m2 3 m 157 0 0 0 0
FOYER CONSTELAÇÕES 150 m2 3 m 0 0 0 0 0
FOYER GALAXIAS 260 m2 4 m 0 0 0 0 180
RESTAURANTE TELLUS 191 m2 2 m 0 0 0 0 0
SALA ANTARES 56 m2 3 m 60 20 20 32 20
SALA AQUARIUS 33 m2 2 m 0 0 12 0 0
SALA COPERNICO 89 m2 3 m 110 32 32 60 35
SALA CYGNUS 12 m2 2 m 10 0 8 8 0
SALA DE APOIO JUPITER 14 m2 2 m 10 0 6 0 0
SALA DE APOIO MARTE 11 m2 2 m 8 0 6 0 0
SALA DE APOIO NETUNO 14 m2 2 m 10 0 6 0 0
SALA DE APOIO SATURNO 15 m2 2 m 10 0 6 0 0
SALA DE PESQUISA MERCURIO 16 m2 2 m 0 0 8 0 0
SALA DE PESQUISA VENUS 12 m2 2 m 0 0 0 0 0
SALA GALILEU 76 m2 3 m 100 30 30 50 30
SALA KEPLER 76 m2 3 m 100 30 30 50 30
SALA LIBRA 15 m2 2 m 10 0 7 0 0
SALA NEWTON 76 m2 3 m 100 30 30 50 30
SALA PEGASUS 26 m2 2 m 30 14 15 16 0
SALA PHOENIX 60 m2 2 m 60 20 20 32 20
SALA URANO 14 m2 2 m 6 0 6 0 0
SALA VIP LUA 11 m2 2 m 0 0 0 0 0
SALA VIP TERRA 15 m2 2 m 0 0 7 0 0
SALÃO DOS ASTRONOMOS 315 m2 3 m 520 60 60 200 200
SALÃO SIRIUS 94 m2 3 m 110 32 32 60 35
SALÃO SIRIUS I 46 m2 3 m 50 16 16 20 15
SALÃO SIRIUS II 46 m2 3 m 50 16 16 20 15

Our rooms

  • 379 rooms

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 10,399 reviews

Our guest reviews for
Mercure Belo Horizonte Lourdes Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,468 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Humberto R. F. Families - 12/05/2019 AccorHotels certified review
« service as expected »

I traveled with my family and I already knew the Mercure network which presents a standard satisfactory to my needs.

Hernan P. E. M. Business - 30/04/2019 AccorHotels certified review
« Boa »

dentro da espectativa

Dilmar A. R. J. Business - 28/04/2019 AccorHotels certified review
« Excelent »

I can’t complain about a single thing!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dilmar Ribeiro J., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Quality Coordinator

Leonardo P. P. Business - 24/04/2019 AccorHotels certified review
« Satisfatoria »

Satisfatoria

Anonymous Business - 21/04/2019 AccorHotels certified review
« Good overall stay, but just to clarify: clients do NOT like to wait. »

Sometimes got the impression that the hotel manager thinks we really like to queue and wait and makes everything in his power to ensure we do. Mercure Lourdes is the only hotel I know where you have to fill in a little paper with your name and room number and sign for accessing breakfast. Check-in desk often understaffed, and computer system really inefficient: average time to serve a customer is way above any other Mercure I've been to. Elevators are slow, breakfast setup crowded when more than 5 people try to navigate coffee and fruits in the morning. Please re-thing your process having us in mind.

Jorge B. Families - 19/04/2019 AccorHotels certified review
« A great stay in Belo »

Located in a privileged suburb, Mercure Hotel Lourdes is a top experience if you want to be spoiled by a great group of amazing people.

Bonny B. Business - 19/04/2019 AccorHotels certified review
« Disappointing and not up to mercure privilege standards »

There was only one person who tried to be helpful at the hotel. He was a reception agent named Victor. The room was clammy in terms of ambiance. All my clothes felt damp and clammy from 2 days in the room. The TV did not work at first and though I requested help, I had to keep playing with buttons for 30 minutes to finally make it work. The ceiling light was not working properly and kept flashing on and off. When I asked for it to be fixed, it was not done. The staff simply removed the light bulb and did not replace it. The sink had no plug. All the outlets were for 110v yet no adapter plug was provide pd, precluding the possibility of plugging in any appliance or charger with a 110V plug. The restaurant staff was neither helpful nor polite, except for one kind, older waiter, who tried to be of assistance. The service at the front desk was painfully slow no matter what time of day it was. It is imperative that you attend to this. On the positive side, the quality of the food served in the hotel was high.

Anonymous Business - 19/04/2019 AccorHotels certified review
« The hotel rooms could use a little updating. The staff was very accommodating. »

Very comfortable and clean.

Bruno F. Business - 17/04/2019 AccorHotels certified review
« good hotel. very old rooms »

ok but rooms are outdated. breakfast and service is good. issue you have is that very close to you there is an option Toscanini with better and newer rooms at a lower price.

Leudo Business - 17/04/2019 AccorHotels certified review
« Hospedagem hotel »

Excelente

Marcelo C. Business - 14/04/2019 AccorHotels certified review
« Satisfatória »

Positiva

Karoline N. N. Families - 13/04/2019 AccorHotels certified review
« Feel at home at the Mercure Lordes, Belo Horizonte - Brazil »

Been treated like a keen and feel at home? This is what is closest you will experience when being host at the Mercure Lourdes. Great crew giving something beyond you expect.

Joaquim Business - 13/04/2019 AccorHotels certified review
« Needs improvments »

I was at the hotel for a conference. The experience was not oustanding. There are many area for improvements.

Amalia M. D. A. F. Families - 12/04/2019 AccorHotels certified review
« executivo »

excelente

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Amalia Marisa, Agradecemos seus comentários referentes á sua hospedagem no Mercure Belo Horizonte Lourdes. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Para nós seria muito importante que sua impressão sobre nosso hotel fosse compartilhada com os usuários do Trip Advisor através do seguinte link: https://www.tripadvisor.com.br/Hotel_Review-g303374-d299435-Reviews-Hotel_Mercure_Belo_Horizonte_Lourdes-Belo_Horizonte_State_of_Minas_Gerais.html Atenciosamente, Nicole Costa Coordenadora de Qualidade

Andrei Couples - 07/04/2019 AccorHotels certified review
« Good »

Nothing to complain. Good service.

Anonymous Business - 13/03/2019 AccorHotels certified review
« Average »

I stayed in the hotel for 2 nights, I would not highlight anything special during my stay. I had issues with the hot water from the shower, but it was rapidly resolved. As a negative experience, I did not have the point from my Le Club account added to my profile.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rodolfo, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Nicole Costa Quality Coordinator

Matheus Business - 07/03/2019 AccorHotels certified review
« Comfortable and good service »

The rooms are comfortable, clean and well decorated. The staff was quite helpful. I was a bit annoyed by a high pitched noise that could be heard from my room when the shower was used in the next room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matheus Bachetti V., Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Costa Qualit Coordinator

Couples - 06/03/2019 TripAdvisor review
« My stay »

I’ve gold status but I didn’t receive the welcome drink. I tried to call to room service at night many times but didn’t answer me. The room is better than other Mercure around the world and the price is very good.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to write us about your stay at Mercure BH Lourdes. We regret that the service did not meet your expectations, we sincerely apologize. Mercure hotels always strive to provide the best quality service in their stays, so your opinion is fundamental for us to seek our constant improvement. We assure you that the necessary measures will be taken to avoid future recurrences. Once again, we appreciate your feedback and hope to regain your confidence in your next stay. Sincerely, Nicole Costa Quality Coordinator

Kleber Families - 04/03/2019 AccorHotels certified review
« Comum. »

Comum.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Kleber, Obrigada por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente, Nicole Costa Coordenadora de Qualidade

Guilherme C. Business - 19/02/2019 AccorHotels certified review
« Almost perfect »

Great experience overall. Cleanliness, staff, accommodations. Outstanding breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. JOSE GUILHERME , We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Quality Coordinator

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