Hotel - Mercure Belo Horizonte Lourdes Hotel
Mercure Hotel Mercure Hotel

Mercure Belo Horizonte Lourdes Hotel

4.0/5 2,611 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
    • Ironing room
  • Beauty salon
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Thermal Spa
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 27 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

AMIL0.5 km / 0.31 mi CREDIT SUISSE0.5 km / 0.31 mi GENERAL ELECTRIC12.2 km / 7.58 mi IBM3.4 km / 2.11 mi KPMG2.8 km / 1.74 mi PETROBRAS0.5 km / 0.31 mi SANTANDER0.45 km / 0.28 mi TETRAPAK1.3 km / 0.81 mi VIVO S/A1 km / 0.62 mi
BRADESCO0.6 km / 0.37 mi FIAT21.6 km / 13.42 mi GOOGLE4.9 km / 3.04 mi ITAÚ0.45 km / 0.28 mi OI4 km / 2.49 mi SAMARCO1.4 km / 0.87 mi TELEFÔNICA0.7 km / 0.43 mi VALE10.6 km / 6.59 mi

Congress centre

EXPOMINAS5.5 km / 3.42 mi MINASCENTRO1.9 km / 1.18 mi

Exhibition centre

AVENIDA AFONSO PENA5 km / 3.11 mi

Your meetings and events

The Mercure Belo Horizonte Lourdes hotel features comprehensive facilities for hosting events ranging from small meetings to large events. The hotel boasts 26 event rooms with WIFI and can host events for up to 520 people.An ideal choice for social and corporate events! Our team is ready to help down to the smallest details for a truly unforgettable event.

Mercure Belo Horizonte Lourdes Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SALA DE APOIO MARTE 11 m2 2 m 8 0 6 0 0
SALA VIP LUA 11 m2 2 m 0 0 0 0 0
SALA CYGNUS 12 m2 2 m 10 0 8 8 0
SALA DE PESQUISA VENUS 12 m2 2 m 0 0 0 0 0
SALA DE APOIO JUPITER 14 m2 2 m 10 0 6 0 0
SALA URANO 14 m2 2 m 6 0 6 0 0
SALA DE APOIO NETUNO 14 m2 2 m 10 0 6 0 0
SALA DE APOIO SATURNO 15 m2 2 m 10 0 6 0 0
SALA LIBRA 15 m2 2 m 10 0 7 0 0
SALA VIP TERRA 15 m2 2 m 0 0 7 0 0
SALA DE PESQUISA MERCURIO 16 m2 2 m 0 0 8 0 0
SALA PEGASUS 26 m2 2 m 30 14 15 16 0
SALA AQUARIUS 33 m2 2 m 0 0 12 0 0
SALÃO SIRIUS I 46 m2 3 m 50 16 16 20 15
SALÃO SIRIUS II 46 m2 3 m 50 16 16 20 15
SALA ANTARES 56 m2 3 m 60 20 20 32 20
SALA PHOENIX 60 m2 2 m 60 20 20 32 20
SALA GALILEU 76 m2 3 m 100 30 30 50 30
SALA NEWTON 76 m2 3 m 100 30 30 50 30
SALA KEPLER 76 m2 3 m 100 30 30 50 30
SALA COPERNICO 89 m2 3 m 110 32 32 60 35
SALÃO SIRIUS 94 m2 3 m 110 32 32 60 35
AUDITÓRIO CENTAURO 148 m2 3 m 157 0 0 0 0
FOYER CONSTELAÇÕES 150 m2 3 m 0 0 0 0 0
RESTAURANTE TELLUS 191 m2 2 m 0 0 0 0 0
FOYER GALAXIAS 260 m2 4 m 0 0 0 0 180
SALÃO DOS ASTRONOMOS 315 m2 3 m 520 60 60 200 200

Our rooms

Discover our rooms at the Mercure Belo Horizonte Lourdes hotel and be amazed! Our rooms are designed to meet all of your accommodation needs and, whether for business or leisure, all of the different room categories provided by the hotel offer completecomfort, free WIFI and 24-hour room service. Rooms for up to 3 people whether traveling with friends or family.

  • 379 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Toilets
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 11,182 reviews

Our guest reviews for
Mercure Belo Horizonte Lourdes Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,611 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Ricardo Business - 11/09/2019 AccorHotels review
« Enhancement »

I felt so comfortable and admired the hospitality and privacy I had. I would recommend just being more concerned about cleanliness, because I found chocolate packaging and also dust under the double bed. Also, I noticed that the bathroom shaving mirror was smudged with fingerprints, meaning proper cleaning and disinfection was not performed.

Alexandre Business - 10/09/2019 AccorHotels review
« All good »

simple, clean and confortable

Denise K. Families - 10/09/2019 AccorHotels review
« Stay at Mercure Lourdes Belo Horizonte »

I booked my stay last minute as I had a family emergency in Brazil. Gustavo from reservations was amazing. Helped me straight away. Everyone, from the bell boys to the restaurant, reception, etc., was great.

Rexford P. Families - 08/09/2019 AccorHotels review
« Aging, but still most convenient and best »

The rooms are getting old, but remain comfortable and spacious. The staff is fabulous. Construction in the lobby makes it more difficult to get around, but overall this is where we always stay in BH and where we'll continue to stay.

Nickolas P. Business - 30/08/2019 AccorHotels review
« Great stay! »

Nice place, good staff, well located and amazing gym! by far the best gym I have ever seen in a hotel!

Leonardo Business - 28/08/2019 AccorHotels review
« Improve support at Sauna »

I have been staying at Mercure Lourdes last Sunday to Monday, 25 - 26th August, and for my surprise the lockers located at the sauna has no key. Asking in he reception for the keys, I had the answer that this is a responsibility from the gym, that wasn't working Sunday, so they haven't keys to the lockers. It is a little bit strange, cause the sauna was turned on by the hotel, so I guess that the Hotel should have keys to the lockers, where the guest can put your belongings inside to enjoy the sauna.

Family - 22/08/2019 TripAdvisor review
« Under renovation »

It was my 3rd time in this hotel so I thought I knew what to expect but you never know. The moment I arrived I felt that this stay would be diferent. The entrance to the lobby was moved to a small door and the path to the reception was a tiny maze due to renovation of the hotel lobby. The problem was that they forget to mention it during the booking process. The ambience of the room was what we expected but the mattress was so firm that I think it was an orthopedic mattress not that soft ones that we are used to. It was really not the most pleasant stay

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for sharing your comments about your stay at Mercure BH Lourdes. We are sorry for the inconvenience and for not being able to meet your expectations. In our booking confirmations we inform you that we are in the process of renovating the hotel. We will check the issue of mattresses. We hope you will give us the opportunity for better service in an upcoming hosting. Sincerely, Nicole Costa Quality Coordinator

Daniel L. Business - 10/08/2019 AccorHotels review
« Confortable rooms, ongoing construction at lobby »

Room was confortable, the lobby was being remodeled, but everything was clean and organized.

Youshouldn't N. Business - 01/08/2019 AccorHotels review
« Too many mistakes »

The hotel is nice and comfortable, but the administration has incurred in too many mistakes for me to give a higher rating. I've stayed several weeks now and each time there's something wrong that I need to send an email or call. As of now I'm still waiting for a reimbursement of the daily rates because they charged both my company and my personal credit card. Another time they doubled charged a room service, then they didn't include my stays in le club, then they made me pay for a second breakfast when I had my companion already approved and registered. all of this has generated reimbursements of money to my credit card and because i'm not Brazilian, I've lost money due to exchange rates...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sebastian B., Thank you for taking the time to write us about your stay at Mercure BH Lourdes. We regret that the service did not meet your expectations, we sincerely apologize. We are available for whatever you need. Sincerely, Nicole Costa Quality Coordinator

Anonymous Families - 30/07/2019 AccorHotels review
« good »

very good

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Sidiny, Agradecemos seus comentários referentes á sua hospedagem no Mercure Belo Horizonte Lourdes. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Para nós seria muito importante que sua impressão sobre nosso hotel fosse compartilhada com os usuários do Trip Advisor através do seguinte link: https://www.tripadvisor.com.br/Hotel_Review-g303374-d299435-Reviews-Hotel_Mercure_Belo_Horizonte_Lourdes-Belo_Horizonte_State_of_Minas_Gerais.html Atenciosamente, Nicole Costa Coordenadora de Qualidade

Eduardo Business - 26/07/2019 AccorHotels review
« Great staff, great location »

Nice hotel with friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eduardo iuorno S., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Quality Coordinator

Nikolas Business - 25/07/2019 AccorHotels review
« Too many problems »

Restaurant seldom gets the order right and forgets to get the receipt, the maid sometimes forgets to clean, sometimes forgets to pick up the clothes. Restoration on the bottom floor has no regard for guest safety, with people ceiling work right in front of the elevator with no protection. I've stayed in the hotel for about 18 nights yet my Accor app only gives me 9. I only stay here for the gym, but I'm probably changing hotels even if I have to pick up an outside gym for it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nikolas, Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Costa Coordenadora de Qualidade

Guilherme Business - 23/07/2019 AccorHotels review
« Good hospitality with no incidents »

Comfortable and clean room. Good restaurant and reasonable gym. No big issues to report

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guilherme Fragelli Penna C., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Quality Manager

Ana Families - 16/07/2019 AccorHotels review
« It is ok »

The cleaning could be better

Our hotel has responded to the review
Our hotel has responded to the review

Sra. C., Agradecemos os seus comentários no seguimento da sua estada no Mercure Belo Horizonte Lourdes Hotel. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de a acolher de novo, queira aceitar os nossos melhores cumprimentos. Nicole Costa Coordenadora de Qualidade

Robert Business - 15/07/2019 AccorHotels review
« never again »

first time at a Mercury and if this is what a Mercury experience is like never again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert A., Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rodrigo Mangerotti General Manager

Denise K. Families - 13/07/2019 AccorHotels review
« Belo Horizonte stay »

I have been staying at this hotel for the past 10 years as I visit family in Belo Horizonte. As always, it is my home away from home. From the reservation process (THANK YOU GUSTAVO!!!), to the bell boys (THANK YOU CHRISTIAN, LUIZ, TROVAO!!), through the front desk (THANK YOU DONALD!!) IT WAS A PLEASURE.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Denise K., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Coordenadora de Qualidade

Anonymous Families - 10/07/2019 AccorHotels review

it was beautiful

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Letícia, Agradecemos seus comentários referentes á sua hospedagem no Mercure Belo Horizonte Lourdes. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Para nós seria muito importante que sua impressão sobre nosso hotel fosse compartilhada com os usuários do Trip Advisor através do seguinte link: https://www.tripadvisor.com.br/Hotel_Review-g303374-d299435-Reviews-Hotel_Mercure_Belo_Horizonte_Lourdes-Belo_Horizonte_State_of_Minas_Gerais.html Atenciosamente, Nicole Costa Coordenadora de Qualidade

Karoline N. N. Families - 08/07/2019 AccorHotels review
« Stay very happy in Belo Horizonte at the Mercure Lourdes »

The most friendly hotel experience you can find! Great service, super friendly hosts. the best location in Belo Horizonte!

Our hotel has responded to the review
Our hotel has responded to the review

Dear KAROLINE NETHER N., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Coordenadora de Qualidade

Carlos Business - 08/07/2019 AccorHotels review
« Comfy »

Everything was great, and the room cleaning, provided by Eliene was superb

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Carlos, Agradecemos seus comentários referentes á sua hospedagem no Mercure Belo Horizonte Lourdes. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Para nós seria muito importante que sua impressão sobre nosso hotel fosse compartilhada com os usuários do Trip Advisor através do seguinte link: https://www.tripadvisor.com.br/Hotel_Review-g303374-d299435-Reviews-Hotel_Mercure_Belo_Horizonte_Lourdes-Belo_Horizonte_State_of_Minas_Gerais.html Atenciosamente, Nicole Costa Coordenadora de Qualidade

Anonymous Couples - 26/06/2019 AccorHotels review

the beds are not realy good quality

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Eneida, Agradecemos os comentários sobre sua hospedagem conosco. Iremos compartilhar suas impressões com nossas equipes operacionais e analisar cada item apontado, no intuito de promover as melhorias necessárias. Este retorno é muito importante para nós, pois nos oferece a oportunidade de rever os processos internos e trabalhar os pontos de melhoria. Esperamos atendê-la novamente e causar-lhe uma impressão positiva dos nossos serviços, correspondente ao padrão ao qual estamos acostumados a trabalhar. Estamos à disposição para o que for necessário. Atenciosamente, Nicole Costa Coordenadora de Qualidade

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