Hotel - Novotel Shenzhen Watergate
Novotel Hotel Novotel Hotel

Novotel Shenzhen Watergate Hotel

3.5/5 348 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air Conditioning
  • SHENZHEN
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 1 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Exhibition centre

SHENZHEN HIGH TECH FAIR5 km / 3.11 mi

Your meetings and events

The multi-function meeting room is supported by the latest video-conferencing system, advanced sound, and lighting system and communication network, to meet all kinds of conference and event requirements.12-people meeting room, is the best choice to be held company internal training, conference, group discussion meeting. At the same time, advance lighting and sound equipment will make the meeting more outstanding.

Novotel Shenzhen Watergate Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
FUNCTION ROOM 130 m2 3 m 100 40 60 80 60
    • Flipchart
    • Videoconferencing
    • Audio and video equipment
    • Screen
    • Lectern
    • Day light
    • WIFI access
    • Airconditioned meeting room
    • High speed transmission line
    • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 140 rooms

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 791 reviews

Our guest reviews for
Novotel Shenzhen Watergate

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 348 reviews
V. Business - 04/07/2019 AccorHotels certified review
« ืOverall is so so »

- Check in/ check out staff not enough during rush hour - Pillow got smell - Can smell someone smoked in the non-smoking floor

Our hotel has responded to the review
Our hotel has responded to the review

Dear V., Warm greetings from Novotel Watergate Shenzhen! Hope this email will finds you well! Futher to your recent visit to the hotel, I would like to take this opportunity to thank you for taking the time to share with us your feedback and concerning out shortfalls. More importantly, I would like to apologize again for the disappointment which you encountered during your stay. Regarding the comments which you have mentioned in the survey, we will share your comments with our related department to look into the issue and follow up. And we will also arrange more staff on duty during rush hour. Once agian, please accept my sincere apology and thank you for sharing your concern with us. We do hope you can have a better staying experience on your next visit. Sincerely, Vicky Zou

Excursion37776869110 Business - 11/06/2019 TripAdvisor review
« Gute Zeit im Novotel Watergate Shenzhen »

Friendly people, clean environment, good room service, enjoyable breakfast, good location at Shenzhen, easy to link to public traffic, closed shopping and restaurants available, enjoyed staying third time and will come back again

Sam C. Business - 29/05/2019 AccorHotels certified review
« Comfort »

Tidy and cleaning. Good front desk services

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your comments regarding your stay at the Novotel Shenzhen Watergate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vicky Zou Guest Experience Manager

Adma Business - 25/05/2019 AccorHotels certified review
« Excellent Staff and Management »

I was very impressed with how friendly the staff especially Becky who was excellent in treating customers, i was not happy with the smell of the rooms, very bad smell which made me sick but I was told there are other rooms don't smell!! The Hotel is very expensive compared to other 5 stars hotel nearby. I have tried to get a room for one week but the prices I was given was really more than the 5-star hotel I am staying in! Breakfast and Dinner was excellent Coffee is not that great! People at the Restaurant are friendly and the Restaurant is very clean English is not spoken by anyone except little by Becky I must say all the Hotel staff are very friendly compared to other hotels, this hotel is the friendliest I am comparing Hotels in this area for my Blog http://admatravel.com to show Business travelers to this area where to stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Adama, Warm greetings from Novotel Watergate Shenzhen! Hope this email will finds you well! Further your recent visit to the hotel, I would like to take this opportunity to thank you for taking the time to share with us your feedback and concerning our shortfalls.More importantly, I would like to apologize once again for the disappointment which you encountered during your stay. Regarding the comments which you have mentioned in the survey, we already share your feedback with our related department and follow up. We will arrange a better room with nice smell for you for your next stay. And we will pay highly attention to avoid such issue happen again. We all look forward to welcoming you back soon in Shenzhen! Sincerely, Vicky Zou Guest Experience Manager

Joseph L. Business - 08/05/2019 AccorHotels certified review
« Clean and comfy room »

Overall, it was satisfying. However, the gym requires an upgrade in terms of cardio machines as well as the varieties for free weight exercise.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., We very much appreciate your comments regarding your stay at the Novotel Shenzhen Watergate. Since our reservation staff did not have a good handover, we are sorry for making you wait so long on the day of check-in. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vicky Zou

Business - 07/05/2019 TripAdvisor review
« A bit boring hotel but interesting neighberhood »

The room have the nice Novotel standard layout. It has ok with space. Good breakfast. No lounge. The hotel is a bit boring, but location is good, a bit strange that the entrance is at the back of the building. Swimming pool was closed due some error.

Business - 22/04/2019 TripAdvisor review
« Good for business travel »

It is a good hotel for business stay. Not fancy, but not expensive, either. One minute walk from line 9 metro, and close to big mall. Good location. Staffs are kind and nice. Breakfast is not so satisfactory, need to improve both quality and variety of foods.

O4860EAkatied Business - 19/04/2019 TripAdvisor review
« More of an Ibis than a Novotel »

Upon arriving, the hotel was nice in the lobby. Greeted by staff and told that payment was not taken despite it showing otherwise on the Accor plus account and due to this they need a 'deposit' worth more than the value of the rooms. Go to the room and they sell of ciggies, despite being a 'smoke-free' hotel, and the carpets staines, wall paper peeling off the walls, and the towels were falling apart. Had to change rooms and the new room wasnt much better. Hotel has a rodent issue. Location is however super convenient and close to the HK boarder crossing, shops, food, and multiple star bucks

Tommy Y. Business - 31/03/2019 AccorHotels certified review
« Very good services »

Front desk service - very good, room - clear ok, but wifi still need to improve.

Business - 31/03/2019 TripAdvisor review
« Great Location and Value »

I have stayed at this hotel 3 or 4 times, and each time they have improved The customer service staff now speak very good English and have improved with every visit. It is obvious the management have put a big effort to improve things. The hotel is in a great location with Hongling South and Grand Theatre stations minutes away., 3 major shopping centres and unlimited food options surround you! The rooms are typical and clean, the facilities all you need for a business stay

Jeffrey Business - 28/03/2019 AccorHotels certified review
« Good hotel in great location »

The hotel is a very standard hotel in China I have stayed at this hotel about 4 or 5 times and it continues to improve! The staff are very good and their English continues to improve with each visit. The hotel is 2 minutes to the Hongling South and 3 minutes to Grand theatre subways, it is 10 minutes to Louhu boarder crossing and Futian fast train to Guangzhou and Hong Kong. If you stay here you won't be disappointing

Our hotel has responded to the review
Our hotel has responded to the review

Dear JEFFREY , We very much appreciate your comments regarding your stay at the Novotel Shenzhen Watergate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vicky Zou

Poli Families - 15/03/2019 AccorHotels certified review
« Frequent stay in Shenzhen Watergate »

I stay almost every weekend in the hotel. I find quite rooms with a very good welcome. It is near KK Mall and it is very easy to join Hing Kong by Luhohu

Our hotel has responded to the review
Our hotel has responded to the review

Dear POLI R., We very much appreciate your comments regarding your stay at the Novotel Shenzhen Watergate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vicky Zou

Tommy Y. Business - 23/02/2019 AccorHotels certified review
« Excellent Customer Service »

Good front desk service (faster checkin and checkout), good room clean up. Highly recommend to upgrade the hotel WiFi provide service, as it shown very low and most of the time disconnected.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Y., We very much appreciate your comments regarding your stay at the Novotel Shenzhen Watergate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding to the WIFI problem, we will follow up with our IT department and make improvement on it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vicky Zou

Tse W. P. Families - 12/02/2019 AccorHotels certified review
« 4 days Pleasant trip »

Staff are helpful. Appreciated that free drinks are available and refilled everyday.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Tse , We very much appreciate your comments regarding your stay at the Novotel Shenzhen Watergate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vicky

Cho B. H. Business - 21/01/2019 AccorHotels certified review
« No Reward Points »

I stayed at your hotel from January 6th to January 9th. At the time of checkout, I requested a Reward Point, but it has not been accepted yet. My reservation number is HBHSDGZP,HBGSKKXJ. Please check it as soon as possible. Then I'll wait for your reply. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHO B., Warm greetings from Novotel Watergate Shenzhen! Hope this email will finds you well. Further your rencent visit to the hotel. I would like to take this opportunity to thank you for taking the time to share with your feedback and concerning our shortfalls. More importantly, I would like to apologize once again for the disappointment which you encountered during your stay. You mentioned you have got your points for your last stay. After check. As our colleague's careless. your account number was attached to your friend Mr. Lee Sang Min's profile. Now, we already credit the missing points and nights to your member account. Sorry for the inconvenience caused and feel free to contact with us if you need any further assistance. Thank you and best regards, Sincerely, Vicky Zou

Chris W. Families - 20/01/2019 AccorHotels certified review
« Rate is not cheap but it was a comfortable and pleasant stay »

Overall quite satisfied. Room and later upgrade was quiet good. Exchange rate for CAD to RMB was extremely poor (4 RMB - $1.00 CAD) Special thanks to Becky for her assistance regarding communication challenges we had with taxis, etc. as well as her king treatment towards our young daughter

Friends getaway - 15/01/2019 TripAdvisor review
« great service »

We had a welcoming stay. The front desk staff were very helpful and the room was spacious and clean. The bed was comfortable, with the heavy curtains closed, we slept very well.The gym was good but the pool was unfortunately not available while we were there.

Kl Business - 18/12/2018 AccorHotels certified review
« met my expectation »

good but the facilities can be improved further

Our hotel has responded to the review
Our hotel has responded to the review

Dear KENG LIANG C., We very much appreciate your comments regarding your stay at the Novotel Shenzhen Watergate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vicky Zou

Yn Couples - 20/10/2018 AccorHotels certified review
« No frill ..: »

Overall is a bit below average this time for: 1. Impossible to adjust air-conditioning though there is supposed to have an in room control! 2. Bathroom has no fixture to place personal toilettes items! 3. On-line booking always very slow and hard to use. 4. Try to extend my stay for one more day but not possible!

Our hotel has responded to the review
Our hotel has responded to the review

Dear YN, Warm greetings from Novotel Watergate Shenzhen! Hope this email will finds you well! Further to your recent visit to the hotel, I would like to take this opportunity to thank you for taking the time to share with us your feedback and concerning our shortfalls. More importantly, I would like to apologize once again for the disappointment which you encountered during your stay. Regarding the comments which you have mentioned in the guest comments card, we will look into the issues with our related department one by one immediately. We are very regret to make you feel uncomfortable . Once again, please accept my sincere apology and thank you for sharing your concern with us. I do hope you can have a better staying experience with us on your next visit. We all look forward to welcoming you back soon in Novotel Shenzhen! Sincerely, Simon Chen

Ling Business - 28/09/2018 AccorHotels certified review
« GOOD »

GOOD GOOD GOOD

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