Hotel - Mercure Belo Horizonte Vila da Serra Hotel
Mercure Hotel Mercure Hotel

Mercure Belo Horizonte Vila da Serra Hotel

4.0/5 639 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • Outdoor playground for children  (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Sauna
    • Solarium
  • Outdoor playground for children  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • Room service
    • Opening hours : Week 06:00-24:00
    • Opening hours : Week-end 06:30-24:00

Business services

  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ANGLO GOLD ASHANTI33 km / 20.51 mi COPASA0.7 km / 0.43 mi GERDAU10 km / 6.21 mi IVECO0.3 km / 0.19 mi LEROY MERLIN1 km / 0.62 mi TELHA NORTE0.9 km / 0.56 mi
AXXIOM0.1 km / 0.06 mi FIAT29 km / 18.02 mi INDG0.1 km / 0.06 mi LEAR27 km / 16.78 mi SANDVIK400 km / 248.57 mi VALE7 km / 4.35 mi

Exhibition and convention centre

EXPO MINAS14 km / 8.7 mi

Your meetings and events

We have 7 meeting rooms in a pleasant space with natural light, which can accommodate between 10 and 230 people. Our team is on hand to meet all your organizational needs, making Mercure Vila da Serra the ideal venue for your event.

Mercure Belo Horizonte Vila da Serra Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BICAME 19 m2 3 m 12 10 24 12 0
AGUAS CLARAS 20 m2 3 m 12 10 24 12 0
CASA GRANDE 35 m2 3 m 18 20 30 18 0
CRISTAIS 58 m2 3 m 30 30 50 40 0
VILA NOVA 62 m2 3 m 30 24 60 40 0
JAMBREIRO 73 m2 3 m 46 24 80 62 0
OURO VELHO 133 m2 3 m 80 50 180 100 0
JAMBREIRO/VILA NOVA 135 m2 3 m 80 50 180 100 0
    • WIFI access
    • Slide projector
    • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 111 rooms

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.3/5 AccorHotels Rating 2,682 reviews

Our guest reviews for
Mercure Belo Horizonte Vila da Serra Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 639 reviews
Juan Business - 10/06/2019 AccorHotels certified review
« Great stay for business in a convenient location with top service »

Positive experience, comfortable room and good breakfast buffet.

Juan Business - 23/04/2019 AccorHotels certified review
« In Nova Lima on business enjoying great hotel »

Liked the food, enjoyed the room, and was taken care of by professional and kind staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Team BH Mercure Vila da Serra

Anonymous Business - 19/04/2019 AccorHotels certified review
« Average Hotel needs to be upgraded, Bathroom area is too small, you need more electrical/usb ports »

see above restuarant could be better claims to be italian but there is only 4 pastas on the menu, but many many pizza types

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Team BH Mercure Vila da Serra

Mike Business - 31/03/2019 AccorHotels certified review
« I stay here for the location »

The front desk staff do not speak English (other than Ferdinand), the gym needs a good steam clean, the a/c in my room didn’t work and breakfast is identical every day. We tried to hold a conference, however the noise outside made it almost impossible to hear each other.

Eduardo L. Business - 23/02/2019 AccorHotels certified review
« Amazing experience »

The hotel staff welcomed me very well and helped me at various times

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Eduardo, We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Team BH Mercure Vila da Serra

Cesar G. Business - 07/02/2019 AccorHotels certified review
« Excellent »

Very clean, Excellent Reception Service , Good Breakfast and very good localization.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. César, We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Team BH Mercure Vila da Serra

Jenny Y. Families - 31/12/2018 AccorHotels certified review
« Convenient »

Good location, friendly and responsive staffs, parking is just a call away..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Jenny, We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Team BH Mercure Vila da Serra

Reinaldo F. Solo - 28/12/2018 AccorHotels certified review
« Boa »

Saboneteira do box com aberturas e sabonete cai sempre

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Reinaldo, Agradecemos imensamente suas notas referentes à hospedagem no Mercure BH Vila da Serra. Sua avaliação será compartilhada com nossas equipes. Tenha certeza de que seu feedback é um encorajamento para melhorarmos a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos revê-lo em breve. Atenciosamente, Roberto Pereira Coordenador de Recepção Mercure BH Vila da Serra

Alexandre R. Couples - 24/12/2018 AccorHotels certified review
« A perfect night out »

All I wanted was a night away from a big city and I encounter just that! It was the perfect getaway. From the easy reservation process, to the fast check out everything was perfect. The staff is very friendly and provided world class service. My room was very comfortable, it was the best night's sleep of the year, shower was really great, they even had an espresso coffee machine in the room! What else can I expect? The hotel also offered a fitness centre, sauna, swimming pool, parking lot and a great restaurant. Breakfast was delicious, lunch was memorable. Just thinking about it now makes me want to go back there and stay for another night!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. r., We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Team BH Mercure Vila da Serra

Steffanie Solo - 19/12/2018 AccorHotels certified review

excelente hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Stefanie, Apreciamos imensamente seus comentários referentes à sua hospedagem no Mercure Belo Horizonte Vila da Serra . É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Para nós seria muito importante que suas impressões sobre nosso hotel fossem compartilhadas com os usuários do site Trip Advisor através do link: http://www.tripadvisor.com.br/Hotel_Review-g303374-d306974-Reviews-Mercure_Belo_Horizonte_Vila_da_Serra-Belo_Horizonte_State_of_Minas_Gerais.html Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Roberto Pereira Coordenador de Recepção Mercure BH Vila da Serra

Erica B. Solo - 11/12/2018 AccorHotels certified review
« Good place to stay »

Very well located with a good infrastructure around. Level of room maintenance could be increased.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Érica, Agradecemos imensamente suas notas referentes à hospedagem no Mercure BH Vila da Serra. Sua avaliação será compartilhada com nossas equipes. Tenha certeza de que seu feedback é um encorajamento para melhorarmos a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos revê-la em breve. Atenciosamente, Roberto Pereira Coordenador de Recepção Mercure BH Vila da Serra

Jose B. Business - 06/12/2018 AccorHotels certified review
« TV remote control didn´t work, not iron in the room (just the iron board), breakfast = regular quality, not internet signal in bedroom (weak signal) »

Acceptable, not excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jose Antônio, Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Team BH Mercure Vila da Serra

Chantal V. D. Business - 04/12/2018 AccorHotels certified review
« Pleasant however Gym equipment needs to be updated »

Reception especially Fernando is always very welcoming and room was clean and very comfy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Chantal, We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Team BH Mercure Vila da Serra

Amy H. Business - 03/12/2018 AccorHotels certified review
« Good place to stay »

Nice hotel. My room was a little outdated, but comfortable and quiet. Really liked the workout area on the roof and breakfast. The staff was very friendly also.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Amy, We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Team BH Mercure Vila da Serra

Rafael Business - 28/10/2018 AccorHotels certified review
« Very Good »

perfect!

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Rafael, Agradecemos imensamente suas notas referentes à hospedagem no Mercure BH Vila da Serra. Sua avaliação será compartilhada com nossas equipes. Tenha certeza de que seu feedback é um encorajamento para melhorarmos a qualidade de nossos serviços. Para nós seria muito importante que suas impressões sobre nosso hotel fossem compartilhadas com os usuários do site Trip Advisor através do link: http://www.tripadvisor.com.br/Hotel_Review-g303374-d306974-Reviews-Mercure_Belo_Horizonte_Vila_da_Serra-Belo_Horizonte_State_of_Minas_Gerais.html Agradecemos novamente por nos informar sobre sua experiência e esperamos revê-lo em breve. Roberto Pereira Coordenador de Recepção Mercure BH Vila da Serra

Anonymous Families - 02/10/2018 AccorHotels certified review
« Very nice hotel accommodations and services »

Except booking, overall experience at the hotel was very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Osvaldo, We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Team BH Mercure Vila da Serra

Dayna W. Business - 08/09/2018 AccorHotels certified review
« Beautiful hotel! »

Great! Loved the pool, breakfast and rooms. Fernano was great at check-out!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dayna, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Osmário Sousa Events Coordinator

Glh Business - 14/08/2018 AccorHotels certified review
« Good Service but Room in TERRIBLE Condition »

The staff was very helpful and friendly, especially the bar tender who was excellent. The room, however, was awful. There was mold visible in the shower (I didn't shower for 2 days as I refused to use that shower). There were what looked like bloody fingerprints on the hair dryer. There were mold stains on the walls and mildew everywhere. I took photos of the various issues if you'd like to see them. This place is in desperate need of a good cleaning and needs repair.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Team BH Mercure Vila da Serra

Federico Business - 12/08/2018 AccorHotels certified review
« Nice breakfast, room was smelly and bathroom needs some care.. »

Room smelled a bit of close and mold. Bathroom floor would need a good refresh on the gout between tiles.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Federico, Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Team BH Mercure Vila da Serra

Roberto G. Business - 13/05/2018 AccorHotels certified review
« Too much noisy »

Not good There is a construction next to my room and I could not sleep

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Roberto, Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Team BH Mercure Vila da Serra

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