Hotel - Mercure Guarulhos Aeroporto Hotel
Mercure Hotel Mercure Hotel

Mercure Guarulhos Aeroporto Hotel

4.0/5 967 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 16 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ACHE0.1 km / 0.06 mi CONTINENTAL VDO0.1 km / 0.06 mi ITAPEMIRIM0.1 km / 0.06 mi PHIBRO ANIMAL0.1 km / 0.06 mi RAPIDAO COMETA0.1 km / 0.06 mi VISTEON0.1 km / 0.06 mi
BAUDUCCO0.1 km / 0.06 mi CUMMINS0.1 km / 0.06 mi PEPSICO0.1 km / 0.06 mi RANDON0.1 km / 0.06 mi UMICORE0.1 km / 0.06 mi YAMAHA0.1 km / 0.06 mi

Your meetings and events

Mercure Guarulhos Aeroporto has 14 rooms with Wi-Fi access and capacity for up to 600 people, making it the perfect venue for all types of meetings.

Mercure Guarulhos Aeroporto Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
AÇORES 23 m2 2 m 20 10 12 12 12
ANTILIA 23 m2 2 m 0 8 12 10 0
CABO VERDE 28 m2 2 m 20 10 12 16 0
COZUMEL 28 m2 2 m 26 10 12 12 0
GUADALUPE 28 m2 2 m 24 10 12 14 0
SYROS 28 m2 2 m 24 14 12 12 0
GALAPAGOS 30 m2 2 m 28 16 16 18 0
FIJI 35 m2 2 m 40 16 14 16 0
ABROLHOS 55 m2 3 m 50 20 20 24 25
FERNANDO DE NORONHA 55 m2 3 m 50 24 24 26 0
ITAPARICA 67 m2 3 m 52 26 28 26 0
TASSOS 70 m2 3 m 60 22 26 26 0
KITHERA 75 m2 3 m 80 26 32 36 0
SANTORINI 75 m2 3 m 80 30 32 36 0
ILHAS BRASILEIRAS 177 m2 3 m 230 50 80 76 0
ILHAS GREGAS 220 m2 3 m 300 80 120 120 0
    • Auditorium
    • Flipchart
    • Screen
    • Videoconferencing
    • Audio and video equipment
    • Syndicate rooms
    • Airconditioned meeting room
    • Hotel connected to conv. centre
    • WIFI access
    • Slide projector
    • Video equipment
    • Overhead projector
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 107 rooms

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 5,072 reviews

Our guest reviews for
Mercure Guarulhos Aeroporto Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 967 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Pieter Couples - 11/07/2019 AccorHotels certified review
« Inefficient airconditioning »

Friendly, clean hotel about 20min drive from airport. Airconditioning unit only in bedroom, leaving rest of apartment hot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

J K. Business - 07/07/2019 AccorHotels certified review
« Pleasant Stay - Great Room »

Excellent stay for one day prior to a flight home. A relaxing break after the chaos at Guarulhos airport during heavy rain

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeffrey, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karoline Brito Quality Coordinator Mercure Guarulhos Aeroporto

Ezequiel Business - 30/06/2019 AccorHotels certified review
« Poor experience »

Bad smell in the room. Insufficient lights in the living room. Old furniture. Made me feel I was staying at an expensive road motel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ezequiel, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karoline Brito Quality Coordinator Mercure Guarulhos

Anonymous Business - 27/06/2019 AccorHotels certified review
« Satisfied »

I had a pleasant staying at the hotel. The service was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs, B., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Fernando C. Business - 26/06/2019 AccorHotels certified review
« Good place for rest and work »

I was in the hotel for 10 days. Rooms are clean and confortable. Staff members great service spirit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fernando, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karoline Brito Quality Coordinator

Aurelio R. Business - 23/06/2019 AccorHotels certified review
« Good. »

So far so good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Augusto Business - 19/06/2019 AccorHotels certified review

I love it, really. Very nice hotel, kind staff! Thanks very much

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Newton P. D. F. Solo - 18/06/2019 AccorHotels certified review
« very good service. i do recommend »

very efficient team

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr F., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Rodrigo Business - 05/06/2019 AccorHotels certified review
« Quiet n relaxed »

Nice quiet hotel to relax and rest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Goycoolea, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Anonymous Business - 04/06/2019 AccorHotels certified review
« Excellent service for an Excellent value for money proposal. »

Staying for nearly 90 nights, i felt part of the Mercure family

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Nelson B Business - 31/05/2019 TripAdvisor review
« Very convenient and friendly service »

This hotel is conveniently located near Guarulhos International Airport, with a free shuttle service on the hour. Staff is very friendly and prompt on answering guests. The down side was the "Canja de Galinha" ordered from Room Service that made me wake up during the night with stomach acidity.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Nelson, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Fernando Couples - 29/05/2019 AccorHotels certified review
« Not good, not awful. »

The room is in urgent need for renovation. I understand this is a Mercure not a Sofitel but I'm sure theres something to be done to make the experience a little better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Claudia A. Business - 27/05/2019 AccorHotels certified review
« Very clean hotel and I love the food. »

Very Good. I was less than a day but I like your hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs A., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Lauro A. Solo - 23/05/2019 AccorHotels certified review

Comfortable and affordable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Lauro, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

S. Solo - 20/05/2019 AccorHotels certified review
« At home in Guarulhos. »

Fast check in/out. Delicious breakfast. Comfortable room. Transport to the airport. Pleasent atmosfere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jandno S., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures about TV images to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Lynda R. Business - 19/05/2019 AccorHotels certified review
« Although the apartment itself was excellent, I was somewhat disappointed with the service and safety at this hotel. »

I booked a day use room as a layover between flights. The two room suite was excellent but I was disappointed with the service. There were no towels available at the pool and I could not find a phone. Later I saw one deep inside the fitness room. No staff came to ask if we wanted to order drinks. The restaurant was nice but the baguette sandwich had very little filet and was over priced. The worst was when a staff person opened my door and started coming into my room while I was in bed! They did not knock, or call out, or wait. He just barged in! I was frightened and immediately called the front desk. They later called back and said the staff just wanted to check the mini bar and they had now spoken to him. On check out, I was offered a free shuttle ride, but personally, I'd rather have extra points to buy me a cocktail by another pool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. R., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Leonardo Business - 15/05/2019 AccorHotels certified review
« Very good hotel »

The room was comfortable and very clean, the breakfast in one of the main goals, it has a great variety of items.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Anonymous Business - 06/05/2019 AccorHotels certified review
« Clean facility, friendly staff »

Staff was very polite & helpful. Minor problem with safe was resolved very quickly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B. We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Analu Milanese Quality Coordenator Mercure Guarulhos Aeroporto

Peter L. Business - 05/05/2019 AccorHotels certified review
« Noce rooms, great support staff »

This hotel offers a lot for business travelers... large rooms, a gym and swimming pool etc, but what I appreciated most was the flexibility and customer service of the staff in reception. They are extremely welcoming and accommodating if you need to adjust anything regarding your booking. A very satisfied and very grateful business guest!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordenator Mercure Guarulhos Aeroporto

Daniel Business - 22/04/2019 AccorHotels certified review
« Great time »

Elevator should block the L key, over there the 0 is the lobby floor. Caused me some headache.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

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