Hotel - Mercure Guarulhos Aeroporto Hotel
Mercure Hotel Mercure Hotel

Mercure Guarulhos Aeroporto Hotel

4.0/5 973 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 16 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ACHE0.1 km / 0.06 mi CONTINENTAL VDO0.1 km / 0.06 mi ITAPEMIRIM0.1 km / 0.06 mi PHIBRO ANIMAL0.1 km / 0.06 mi RAPIDAO COMETA0.1 km / 0.06 mi VISTEON0.1 km / 0.06 mi
BAUDUCCO0.1 km / 0.06 mi CUMMINS0.1 km / 0.06 mi PEPSICO0.1 km / 0.06 mi RANDON0.1 km / 0.06 mi UMICORE0.1 km / 0.06 mi YAMAHA0.1 km / 0.06 mi

Your meetings and events

Mercure Guarulhos Aeroporto has 14 rooms with Wi-Fi access and capacity for up to 600 people, making it the perfect venue for all types of meetings.

Mercure Guarulhos Aeroporto Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
AÇORES 23 m2 2 m 20 10 12 12 12
ANTILIA 23 m2 2 m 0 8 12 10 0
CABO VERDE 28 m2 2 m 20 10 12 16 0
COZUMEL 28 m2 2 m 26 10 12 12 0
GUADALUPE 28 m2 2 m 24 10 12 14 0
SYROS 28 m2 2 m 24 14 12 12 0
GALAPAGOS 30 m2 2 m 28 16 16 18 0
FIJI 35 m2 2 m 40 16 14 16 0
ABROLHOS 55 m2 3 m 50 20 20 24 25
FERNANDO DE NORONHA 55 m2 3 m 50 24 24 26 0
ITAPARICA 67 m2 3 m 52 26 28 26 0
TASSOS 70 m2 3 m 60 22 26 26 0
KITHERA 75 m2 3 m 80 26 32 36 0
SANTORINI 75 m2 3 m 80 30 32 36 0
ILHAS BRASILEIRAS 177 m2 3 m 230 50 80 76 0
ILHAS GREGAS 220 m2 3 m 300 80 120 120 0
    • Auditorium
    • Flipchart
    • Screen
    • Videoconferencing
    • Audio and video equipment
    • Syndicate rooms
    • Airconditioned meeting room
    • Hotel connected to conv. centre
    • WIFI access
    • Slide projector
    • Video equipment
    • Overhead projector
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Choose a Standard or Superior apartment, both with kitchen and pleasant decor.

  • 107 rooms
  • 40 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • WIFI in your room
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Shower
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 5,226 reviews

Our guest reviews for
Mercure Guarulhos Aeroporto Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 973 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Naashat R. Solo - 04/09/2019 AccorHotels review
« Iraqi »

Very good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs A., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Mozhgan S. Business - 04/09/2019 AccorHotels review
« temperature of room »

Totally, it was a good stay. The breakfast was very good. The staffs were friendly. But, the temperature of the room was not adjustable, and it was really cold.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Sougata G. Friends - 02/09/2019 AccorHotels review
« Very satisfying »

Very satisfying. Helpful and friendly staff. Great food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Anonymous Business - 29/08/2019 AccorHotels review
« Convenient hotel but it's very cold! »

Good level of service but i was very cold in the room. I had to ask for a heater.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs A., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Saif U. Business - 28/08/2019 AccorHotels review
« It was ok to spend night »

The property is old with amenities in the room. The size of the room is good actually it was an apartment rather than a room. Bathroom looked old. Breakfast was good. The shuttle service was available but will be good if you include photo of your shuttle and location to find in Airport because for non Portuguese speaker it is difficult to find and locate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr U., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Oscar E. P. S. Business - 12/08/2019 AccorHotels review

todo impecable

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr Oscar, Mucho le agradecemos los comentarios referentes a su estadía en el Mercure Guarulhos Aeroporto. Siempre es muy placentero recibir un feedback favorable. Voy a compartir sus observaciones con nuestro equipo. Estoy convencido que ese feedback será un aliciente para nuestro personal, en sus constantes esfuerzos para mejorar la calidad de nuestros servicios. Una vez más, gracias por compartir su experiencia. Esperamos que su próxima visita sea tan placentera como ésta que acaba de realizar. Atentamente, Alexandre Colussi Coordenador de Calidad Mercure Guarulhos Aeroporto

Business - 02/08/2019 TripAdvisor review
« Long connection in GRU »

Good hotel, needs funiture updates only. They offer a shutle bus to connect the hotel and airport. The room I stayed have full kitchen applies and a TV room with a nice view of Guarulhos city. Hotel are located 15 minutes (regardless trafic)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Bruno We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Friends - 23/07/2019 AccorHotels review
« Henry B. »

Comfy Friendly and helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Anonymous Families - 18/07/2019 AccorHotels review
« Otima estadia »

Otima estadia

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Denis, Agradecemos por nos contar sobre sua experiência no Mercure Guarulhos Aeroporto. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Tenha certeza de que estaremos analisando sua avaliação para melhorias contínuas em nossos serviços. Agradecemos que tenha nos dedicado este tempo e esperamos que nos dê a oportunidade de servi-lo novamente num futuro próximo. Sinceramente, Alexandre Colussi Coordenador de Qualidade Mercure Guarulhos Aeroporto

Pieter Couples - 11/07/2019 AccorHotels review
« Inefficient airconditioning »

Friendly, clean hotel about 20min drive from airport. Airconditioning unit only in bedroom, leaving rest of apartment hot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

J K. Business - 07/07/2019 AccorHotels review
« Pleasant Stay - Great Room »

Excellent stay for one day prior to a flight home. A relaxing break after the chaos at Guarulhos airport during heavy rain

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeffrey, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karoline Brito Quality Coordinator Mercure Guarulhos Aeroporto

Ezequiel Business - 30/06/2019 AccorHotels review
« Poor experience »

Bad smell in the room. Insufficient lights in the living room. Old furniture. Made me feel I was staying at an expensive road motel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ezequiel, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karoline Brito Quality Coordinator Mercure Guarulhos

Anonymous Business - 27/06/2019 AccorHotels review
« Satisfied »

I had a pleasant staying at the hotel. The service was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs, B., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Fernando C. Business - 26/06/2019 AccorHotels review
« Good place for rest and work »

I was in the hotel for 10 days. Rooms are clean and confortable. Staff members great service spirit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fernando, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karoline Brito Quality Coordinator

Aurelio R. Business - 23/06/2019 AccorHotels review
« Good. »

So far so good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Augusto Business - 19/06/2019 AccorHotels review

I love it, really. Very nice hotel, kind staff! Thanks very much

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Newton P. D. F. Solo - 18/06/2019 AccorHotels review
« very good service. i do recommend »

very efficient team

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr F., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Rodrigo Business - 05/06/2019 AccorHotels review
« Quiet n relaxed »

Nice quiet hotel to relax and rest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Goycoolea, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Anonymous Business - 04/06/2019 AccorHotels review
« Excellent service for an Excellent value for money proposal. »

Staying for nearly 90 nights, i felt part of the Mercure family

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Nelson B Business - 31/05/2019 TripAdvisor review
« Very convenient and friendly service »

This hotel is conveniently located near Guarulhos International Airport, with a free shuttle service on the hour. Staff is very friendly and prompt on answering guests. The down side was the "Canja de Galinha" ordered from Room Service that made me wake up during the night with stomach acidity.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Nelson, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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