Hotel - Novotel Beijing Xin Qiao
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Novotel Beijing Xin Qiao Hotel

4.0/5 3,032 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Nearby)
    • Private enclosed outdoor parking (Nearby)
    • Public indoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access (Paying)
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • French
    • Japanese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Beauty salon
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage
    • Sauna

Catering

  • Breakfast
  • 4 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
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Hotel location

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Beijing Xin Qiao Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ROSE 25 m2 2 m 0 0 10 0 0
ORCHID 45 m2 2 m 0 0 0 0 20
JASMINE 90 m2 2 m 50 27 27 36 30
Lily 90 m2 2 m 50 27 27 36 0
TULIP 90 m2 2 m 50 27 27 36 30
VIOLET 90 m2 2 m 50 27 27 36 30
CELEBRITIES HALL 360 m2 2 m 220 100 100 120 220
    • Screen
    • Meeting room
    • Audio and video equipment
    • Slide projector
    • Syndicate rooms
    • WIFI access
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 700 rooms

Our restaurants and bars

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See all our restaurants and bars
4.2/5 AccorHotels Rating 2,821 reviews

Our guest reviews for
Novotel Beijing Xin Qiao

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,032 reviews
Business - 15/07/2019 TripAdvisor review
« Quick Stopover »

Had to make a quick stopover, thank you for the speedy check in and check out, my apologies for not remembering the name of the efficient staff who handled it for me, and once again, thank you for the lovely fruit and wine in the room, it is also a pleasure coming back to this property.

Business - 15/07/2019 TripAdvisor review
« Old and Dirty »

The 'wellness' center is a joke. It is extremely dirty especially the sauna and you are charged an entrance fee. No mention of this on the website except that services like massages are not free. The location of the hotel is unbeatable but everything else is in dire need of an upgrade.

Solo travel - 06/07/2019 TripAdvisor review
« Good location but Poor Service and Condition of Room »

Hotel is located at a very good location with in the 1st ring of Beijing. It is near to most attractions like Tiananmen, Forbidden City and Temple of Heaven. A few big shopping complexes are just across the road from the hotel which offers plenty of dining choices. I have booked a suite with Novotel Beijing Xin Qiao for the period of my stay. However, the condition of the room and the service i experienced during my time there has been found wanting and not up to expectations. During the check-in to my room, i was not informed of any of the services i'm entitled to like the timing of breakfast, the advantage clubroom or it's location, my laundry entitlements, etc. I had to personally ask for each of them from the front desk. The room condition was old but comfortable. However, the bathroom is way below my expectations. The shower door could not be closed properly as the rubber seal has come off around the glass door which made the bathroom floor wet with water sipping out during your shower. The tiles in the shower were not cleaned properly. Thus there were dark spots and molds in the crevices and edges of the tiles. The hotel has advertised that they used natural hot spring water but you have to run the shower for about 5 minutes before the water will become hot. I was looking forward to using the bathtub after a long and tiring day of sightseeing but looking at the condition of the bathtub, i did not even want to put myself inside. The bathtub has stains on the inside and on the surrounding of the drainage part of the bathtub. Overall, i would recommend this hotel for it's location but strongly advice anyone of getting it's high end rooms or suites.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Beijing Xinqiao. I am sorry that some of your experience did not meet your expectations; please allow me to express my sincerest apologies. Your comment about the room condition has been well noted, We are now in procedure of repairing and updating our room facilities including bathroom facilities. Once again, I apologize for the inconvenience caused and do sincerely hope we get the opportunity to welcoming you back in the future. Sincerely, Guest Experience Manager Novotel Beijing Xinqiao

Business - 04/07/2019 TripAdvisor review
« My Favored Beijing Hotel »

I had been staying in this hotel for the past 10 years whenever i visit Beijing. I always received their Warm and Hospitality from the Executive Staffs particularly Miss Julia Yang and her teams. They never forget my usual favored Beverage and foods and serve them at the timely manner.The hotel location is ideal for my business visiting. Very re-visiting of this hotel will notices there are some small upgrade had been progressing done. Looking forward to stay in Hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We all very much appreciate your comment and we are very happy that you enjoined your stay. Thank you for taking the time to tell us about your experience at Novotel Beijing Xinqiao. We are all very happy that you enjoyed your stay and will continue doIng our good job to all our Guests. My team and I appreciate for sharing your concerns, and we all welcome you back soon to our nice Novotel Beijing Xinqiao. Sincerely, Guest Experience Manager Novotel Beijing Xinqiao

G. G. Business - 27/06/2019 AccorHotels certified review
« Great location and warm hospitality »

This hotel like my home, many times I stayed in Novotel Beijing xinqiao, location so great, food very nice, room are clean, front office staff very friendly especially haidee, and really every time I stay I appreciate a lot the helps and the professional work made by Julien for every think I need, lucky to have him around, definitely I will come back again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr g. G., We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao

Gary D. Couples - 25/06/2019 AccorHotels certified review

Always good... central location...good good...and great people...thanks to Julien and to Manager Mary Goh...you make it better...Gary and Darlene D. Calgary Canada

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Gary Lee D., We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao

Shiva Families - 10/06/2019 AccorHotels certified review
« Happy and satisfied »

The rooms were comfortable and duly well maintained. The location was excellent- in the city and close to Subway. The breakfast was good. However, you could have some more vegetarian options. You could also indicate clearly for each food item. There were labels describing the dish but an extra indication such as "suitble for Vegetarian" would be an added bonus. Finally, check-in and check-out process generally took longer than I have experienced at other Hotels - this could definitely be improved. Also, communication in English was difficult and perhaps more training could be provided to staff in this area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Charumathi I., We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is with regretted that there are low points about check in and check out waiting time and English staff communication level was below our and your standard and we can assure you that this is not the norm. Your detailed comments are shared with the concerned managers and we will use them as a case study for our team members to analyze where the break downs of work and communication flows happened. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao

Johnny M. Families - 10/06/2019 AccorHotels certified review
« Great Stay »

Very friendly and helpful staff in great location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Johnny Boris M., We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao

Vinod Couples - 10/06/2019 AccorHotels certified review
« Acceptable »

Was satisfactory

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Vinod C., We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao

Robert Business - 03/06/2019 AccorHotels certified review

Room a bit dated, service not great at times.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Robert Hart O., Thank you for taking the time to tell us about your experience at the Novotel Beijing Xinqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao

Yue L. Solo - 29/05/2019 AccorHotels certified review
« convinience »

The receptionist Oliver is very helpfil and make me feeling comfortble.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Yue L., We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao

Allan Couples - 28/05/2019 AccorHotels certified review
« Back among friends »

A welcome return to my Home away from Home, the staff gave us a warm and friendly reception again, Many thanks to Haidee for organising my favorite room and to Cynthia, 12 floor reception for accomodating my preferences. A special Thank you to Ge Jun, chef on 12 floor who not only remebered my dietry preferences but prepared them as soon as I came in for breakfast. Many thanks to all who made my stay a happy and enjoyable one.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Allan C., We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao

Anonymous Solo - 24/05/2019 AccorHotels certified review

I'd like to express my gratitude to“ 田昊”for the considerate check-in service and the necessary assistance to me, your considerate serivice is certainly unforgettable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Xin Xing G., We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao

Friends getaway - 23/05/2019 TripAdvisor review
« A very good hotel to stay for holiday »

The hotel is located in the town centre and the subway is just in front of the hotel. The staff were nice and polite. However, it was a bit confused to find the lift to the rooms as there were two Section A but one go to restaurant. The room was clean and bright.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We all very much appreciate your comment and we are very happy that you enjoined your stay. Thank you for taking the time to tell us about your experience at Novotel Beijing Xinqiao. We are all very happy that you enjoyed your stay and will continue doing our good job to all our Guests. We appreciate for sharing your concerns, and we all welcome you back soon to our nice Novotel Beijing Xinqiao. Sincerely, Guest Experience Manager Novotel Beijing Xinqiao

Stanley G. Couples - 22/05/2019 AccorHotels certified review

It was great as always.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Stanley W G., We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao

Anonymous Business - 21/05/2019 AccorHotels certified review
« A very pleasant stay. »

My experience staying at the hotel was very good. I stay at this hotel at least twice a year and am always very happy. The staff on the 12th Floor are most helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Amanda G., We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao

Solo travel - 19/05/2019 TripAdvisor review
« Average quality »

I was in this property for two nights for sightseeing purpose, quality of the hotel is average, rooms are dated and staff is look like knowledgeable but somehow not very helpful. I arrived late and since i'm a gold member i was offered an upgrade, but for what i need two rooms if room not have shower what is my priority number one, power sockets where located only within the desk long way from the bed, room was not ventilated without any fresh air. Not the best Novotel hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for your time to post your experience on TripAdvisor on your recent stay with us at Novotel Beijing Xinqiao. It is through feedback such as yours that we are able to continuously improve our standards. Our vision is to create memorable hotel experiences for our guests and we will continue to strive for excellence. It is with regretted that there are low points was below our and your standard and we can assure you that this is not the norm.We are certainly concerned about the issues mentioned.Your detailed comments are shared with the concerned managers and we will use them as a case study for our team members to analyze where the break downs of work and communication flows happened. Thank you for the valuable feedback, which helps us to focus on what is important to our guests. We do hope that we will be able to welcome you back at Novotel Beijing Xinqiao on your next visit in Beijing as a chance for us to redeem ourselves. Please feel free to contact us if we can be of any assistance. Yours sincerely, Julien Nafti Guest Experience Manager

Giancarlo G. Business - 16/05/2019 AccorHotels certified review
« Amazing property with awesome staff »

The hotel is centrally located in Beijing,near by many shopping Malls, special thanks goes to Julian for the perfect service and the high quality of hospitality he always offered me every time during my stay in the hotel, thank you as well to the front desk haidee for the free upgrade,love the breakfast and the happy hour in the premier lounge ,as usual will be back .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Giancarlo G., We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao

Anonymous Business - 06/05/2019 AccorHotels certified review
« comfortable »

comfortable and pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Roberto M., We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao

michelbC974SQ Couples - 06/05/2019 TripAdvisor review
« Very good stay »

Had room 1239 on executive floor. Room facing backyard, so very quiet. Good bed, the bathroom is not very big and would need refurbishing, but all in all was OK. Hotel is very well located, nearby Subway station. Service there is excellent: thanks to Emma at check-in desk, and to concierge service, they came with us to the Subway counter to arrange purchase of travel cards ! We took breakfast on lounge floor, for our (french) taste it was good (with more fruits would have been perfect).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We all very much appreciate your comment and we are very happy that you enjoined your stay. Thank you for taking the time to tell us about your experience at Novotel Beijing Xinqiao. We are all very happy that you enjoyed your stay and will continue doing our good job to all our Guests. We appreciate for sharing your concerns, and we all welcome you back soon to our nice Novotel Beijing Xinqiao. Sincerely, Guest Experience Manager Novotel Beijing Xinqiao

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