Hotel - Novotel Beijing Xin Qiao
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Novotel Beijing Xin Qiao Hotel

4.0/5 3,006 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Nearby)
    • Private enclosed outdoor parking (Nearby)
    • Public indoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access (Paying)
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • French
    • Japanese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Beauty salon
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage
    • Sauna

Catering

  • Breakfast
  • 4 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
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Hotel location

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Beijing Xin Qiao Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CELEBRITIES HALL 360 m2 2 m 220 100 100 120 220
JASMINE 90 m2 2 m 50 27 27 36 30
Lily 90 m2 2 m 50 27 27 36 0
ORCHID 45 m2 2 m 0 0 0 0 20
ROSE 25 m2 2 m 0 0 10 0 0
TULIP 90 m2 2 m 50 27 27 36 30
VIOLET 90 m2 2 m 50 27 27 36 30
    • Screen
    • Meeting room
    • Audio and video equipment
    • Slide projector
    • Syndicate rooms
    • WIFI access
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 700 rooms

Our restaurants and bars

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See all our restaurants and bars
4.2/5 AccorHotels Rating 2,766 reviews

Our guest reviews for
Novotel Beijing Xin Qiao

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,006 reviews
Anonymous Business - 06/05/2019 AccorHotels certified review
« comfortable »

comfortable and pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Roberto M., We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao

michelbC974SQ Couples - 06/05/2019 TripAdvisor review
« Very good stay »

Had room 1239 on executive floor. Room facing backyard, so very quiet. Good bed, the bathroom is not very big and would need refurbishing, but all in all was OK. Hotel is very well located, nearby Subway station. Service there is excellent: thanks to Emma at check-in desk, and to concierge service, they came with us to the Subway counter to arrange purchase of travel cards ! We took breakfast on lounge floor, for our (french) taste it was good (with more fruits would have been perfect).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We all very much appreciate your comment and we are very happy that you enjoined your stay. Thank you for taking the time to tell us about your experience at Novotel Beijing Xinqiao. We are all very happy that you enjoyed your stay and will continue doing our good job to all our Guests. We appreciate for sharing your concerns, and we all welcome you back soon to our nice Novotel Beijing Xinqiao. Sincerely, Guest Experience Manager Novotel Beijing Xinqiao

Arthur F. Business - 05/05/2019 AccorHotels certified review
« No window room »

Two coffee machines were broken down at the same time and therefore a long queue in front of the third coffee machine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Tak Lai F., Thank you for taking the time to tell us about your experience at the Novotel Beijing Xin Qiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao

Lei W. Families - 02/05/2019 AccorHotels certified review
« Nice stay »

Have stayed in Xinqiao Novotel for several times. This time the service is as always super good, and the staff are very helpful. Especially Ken in Customer Service department, helped us sorted out special delivery and luggage storage. The location of the hotel is also perfect, easily get into underground system, while if prefer, can walk to Chang An street and W. Fu Jing effortlessly. Will go back again next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Lei W., We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao

Gary D. Friends - 30/04/2019 AccorHotels certified review
« comfortable »

I always enjoy the hotel. Julien and Haidee are always helpful and welcoming to me and my friends. At the checkin desk on the Premier floor, Cherry and York are also great at what they do, friendly and helpful. Mary, you have to be proud of your staff...hello to you also. Thanks again for your attention. Many regards Gary D. ps Mary...still the only hotel I have stayed at in Beijing since 2003...Gary

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Gary Lee D., We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We value your kind words and we cannot wait to welcome you back soon at Novotel Beijing Xinqiao. Please do not hesitate to contact us should you need any assistance. Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao

Family - 30/04/2019 TripAdvisor review
« Ok but a bit run down »

Our room was not ready on arrival and took until 8pm to get it sorted out I,e. kids beds. Hotel requires maintenance it’s tried. Location is good. Breakfast has a large variety but only average quality. The premium lounge was good and the breakfast was better there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We all very much appreciate your comment and we are very happy that you enjoined your stay. Thank you for taking the time to tell us about your experience at Novotel Beijing Xinqiao. We are all very happy that you enjoyed your stay and will continue doIng our good job to all our Guests. Also, really sorry for waiting for the kids bed, we will share your comments with our HouseKeeping staff. My team appreciate for sharing your concerns, and we all welcome you back soon to our nice Novotel Beijing Xinqiao. Sincerely, Guest Experience Manager Novotel Beijing Xinqiao

Sarah Friends - 28/04/2019 AccorHotels certified review
« Excellent stay »

It was very good experience, great location, clean and comfortable room, smooth check in/ check ou. We were very happy to find julien who can speak good english, his over all help was fantastic, because of his attitude and kindness definitely we will be back again, we recommend it as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Sarah Margsret W., We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao

Kunjaya W. Business - 28/04/2019 AccorHotels certified review
« Novotel Beijing Xinqiao April 2019 »

The hotel location was ideal and close to many attraction in Beijing such as Tiananmen Square and Wangfujing Street. The atmosphere of the hotel was old and it required renovation especially the toilet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Kunjaya Putera W., Thank you for taking the time to tell us about your experience at the Novotel Beijing Xinqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Also, our hotel is now in process of renovation for the rooms, especially toilets. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao

Family - 25/04/2019 TripAdvisor review
« The room is old and pillows are too soft »

This hotel needs to be refurnished. I was given a room at the 7/F with no views at all only facing the ventilation device. After I complained and asked for a higher floor with better view, they only give me a room which is one floor up only the next day. You see lots of cracks inside the bathrooms walls and ceiling. Mattress is to soft and it seems like a very old bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Beijing Xinqiao. We are very appreciate for your stay at Novotel Beijing Xinqiao and left you feedback on TripAdvisor. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is with regretted that there are low points was below our and your standard and we can assure you that this is not the norm. Your detailed comments are shared with the concerned managers and we will use them as a case study for our team members to analyze where the break downs of work and communication flows happened. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, I really appreciate all your comments and it certainly will be great help to make the facility upgrade. We look forward that you give us the opportunity to better serve you in the near future and we promise your next visit will be much more pleasant than the previous one. Sincerely, Julien Nafti Guest Experience Manager

LittleTikes Couples - 25/04/2019 TripAdvisor review
« Too warm »

There is no air con after 9pm in the room for the 1st night of my stay, luckily the front desk loan me a fan to be place in the room. Secondly, I was bitten by some inserts in the bath room on both my legs and now they are swollen and itchy. The front desk does not wear a smile on their face. Bed is too hard for me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Beijing Xinqiao. We are very appreciate for your stay at Novotel Beijing Xinqiao and left you feedback on TripAdvisor. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is with regretted that there are low points was below our and your standard and we can assure you that this is not the norm. Your detailed comments are shared with the concerned managers and we will use them as a case study for our team members to analyze where the break downs of work and communication flows happened. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, I really appreciate all your comments and it certainly will be great help to make the facility upgrade. We look forward that you give us the opportunity to better serve you in the near future and we promise your next visit will be much more pleasant than the previous one. Sincerely, Julien Nafti Guest Experience Manager

Allan Couples - 22/04/2019 AccorHotels certified review
« Happy Visit »

A very pleasant experience. Despite arriving early everything was ready and in perfect order. Special thanks to Haidee for arranging the room, when the internet did not have the options I required. Thanks also to Cherry, 12th floor reception, for her cheerful. and efficient service. not forgetting the chef on the 12th floor who remembered my dietary requirements and last but not least the house keeping staff for their efficient, quiet and unobtrusive services.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Allan C., We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao

Road59195057636 Solo travel - 21/04/2019 TripAdvisor review
« Satisfied Stay »

I found the girls on reception to be see so helpful. So too was the girl on the tour desk. The beds could be softer. The first room I was offered overlooked the lounge and then the second room smelled intensely of smoke. My third room, however proved satisfactory.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We would like to thank you for choosing the Novotel Beijing Xinqiao as your accommodation choice during your recent visit to Beijing and at the same time taking the time to sharing comments with others here. It is always a pleasure to learn that our guest had a pleasant stay with us and we will share it with our team members. Your detailed comments are shared with the concerned managers and we will use them as a case study for our team members to analyze where the break downs of work and communication flows happened. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one Kind regards, Hotel Management

MichaelT3280 Couples - 18/04/2019 TripAdvisor review
« Well located hotel. »

Conveniently located at the Subway that allow easy travel to any suburbs. Easy access to shops and amenities. Hotel staffs are very helpful. The only setback is the bedroom mattress and bathroom need upgrading.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We would like to thank you for choosing the Novotel Beijing Xinqiao as your accommodation choice during your recent visit to Beijing and at the same time taking the time to sharing comments with others here. It is always a pleasure to learn that our guest had a pleasant stay with us and we will share it with our team members. It is with regretted that there are low points was below our and your standard and we can assure you that this is not the norm. Your detailed comments are shared with the concerned managers and we will use them as a case study for our team members to analyze where the break downs of work and communication flows happened. We are looking forward to your next visit! Kind regards Hotel Management

Business - 15/04/2019 TripAdvisor review
« Bad hotel »

Very bad hotel Very bad smell inside rooms First room you feel as You are in prison because the rooms without a window and when the request for changing the room was transferred to a room on the restaurant and a constant annoyance throughout the night and day

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Warm Greetings from Novotel Beijing Xinqiao hotel! We are very appreciate for your stay at Novotel Beijing Xinqiao and left you feedback on TripAdvisor. First of all, thank you for staying at Novotel Beijing Xinqiao hotel. I am very disappointed to hear that we did not meet your expectations,therefore please accept my sincere apologies you have experienced. Regarding to your feedback i will share all of our team to improve service and to find viable solutions. Thank you again for sharing your experience with us, and i hope your next visit will be better than the previous one. Best regards, Hotel Management

Moosa Solo - 05/04/2019 AccorHotels certified review
« Vary good staff »

All staff good spicely jolyan he was vary good and helpe in every thing I ask

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Moosa Jaafar A., We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao

Giancarlo G. Business - 28/03/2019 AccorHotels certified review
« Excellent service »

It was very good experience , the location was amazing at the heart of Beijing,nice and comfortable room, I would like to thanks Miss. Haidee really she was kind enough , who ensured I received my preferred room and the friendly reception,I would like also to express my most sincere appreciation to Mr. Julian for all the helps and the professional service he offered me during my stay in Novotel Beijing Xinqiao , I will be back in few days again .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Giancarlo G., We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao

Khalid M. P. Solo - 19/03/2019 AccorHotels certified review
« I had a great experience. »

I had a great experience arriving early in the morning was no trouble, I got my room that I booked. And I found this to be comfortable and clean. The staff including Julien Nafti your guest experience Manager help me out more than was required while I was there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Khalid Mohamed P., We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team especially with our Guest Experience Manager Julien. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao

Anonymous Business - 04/03/2019 AccorHotels certified review
« Good location , professional staff »

I went to Novotel Beijing Xinqiao for a business trip , it was a right choice ,the location is very close to many shopping malls and restaurants very convenient.Special thanks goes to the guest relation manager Julian who helped me for check in and explain to me everything I need with professional service ,smile and warm hospitality,for sure I will come back again .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Mohiuddin M., We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao

Business - 28/02/2019 TripAdvisor review
« Good choice before leaving Beijing »

I chose this hotel because it is close to Beijing railway station where I can take airport bus. Also it is close to the center of Beijing I could enjoy small walking. For hotel itself, it is a bit old but the breakfast is good. I enjoyed the welcome drink on the Gallery cafe.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We would like to thank you for choosing the Novotel Beijing Xinqiao as your accommodation choice during your recent visit to Beijing and at the same time taking the time to sharing comments with others here. It is always a pleasure to learn that our guest had a pleasant stay with us and we will share it with our team members. We are looking forward to your next visit! Kind regards Guest Experience Manager

Pradnya R. Families - 27/02/2019 AccorHotels certified review
« Awesome experience »

Amazing stay. Very efficient customer service, especially from Frank from concierge desk. Good recommendations from him.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Pradnya R., We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryan Jia Front Office Manager Novotel Beijing Xinqiao

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