Hotel - Mercure Bergamo Centro Palazzo Dolci
Mercure Hotel Mercure Hotel

Mercure Bergamo Centro Palazzo Dolci

4.0/5 1,414 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Public indoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • ORIO AL SERIO
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Porter

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-23:30
    • Opening hours : Week-end 07:30-23:00

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Congress centre

PAPA GIOVANNI XXIII CONGRES0.01 km / 0.01 mi

Exhibition centre

BERGAMO FIERA3 km / 1.86 mi

Our rooms

88 elegant rooms where attention to detail and the vibrant colors of the decor blend with all the modern comforts, including free WIFI, safe and LCD satellite TV, to create a welcoming and sophisticated atmosphere.

  • 92 rooms
  • 83 non-smoking rooms
  • 6 rooms for people with reduced mobility
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • Coffee/tea making facilities
    • Bidet
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 1,227 reviews

Our guest reviews for
Mercure Bergamo Centro Palazzo Dolci

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,414 reviews
Edward R. Business - 24/08/2019 AccorHotels review
« unsatisfying »

money was taken from my account as soon as I booked despite the fact that the accor website stated NO MONEY WOULD BE DEDUCTED and payment would be taken at the hotel. I paid cash at the hotel and I am still waiting for the money to be returned to my card. The hotel staff did not seem to grasp the website conditions ,even when explained in simple terms. The internet did not work. After trying to contact reception for ten minutes, i came down to the desk and waited another 10 minutes at the empty desk. After shouting somebody looked from the breakfast room and then ducked away. after more shouting, the receptionist came down from the breakfast room and told me how rude I was. She told me she was saving a young baby, and who was more important, the baby or Me. anyone could have entered the hotel while the desk was unattended. I would like the money back in my account and next time for the hotel not to act upon payment until the time promised on the website.

James W. Solo - 07/08/2019 AccorHotels review
« Great location »

Excellent location and friendly staff. Room was large and comfortable.

Veronica R. Couples - 06/08/2019 AccorHotels review
« Convenient stop over »

Adequate. Staff were polite and helpful. We were in a new room, which was difficult to find and involved going through the breakfast room which was difficult with suitcases. Air conditioning was no good so it was hard to sleep. The net curtain was not hung properly so when main curtains were drawn you were exposed to the street. The breakfast was not good and the coffee was awful.

Finlay D. Business - 06/08/2019 AccorHotels review
« Room was clean, quiet and comfortable. Staff were polite and helpful »

Check in was efficient , room clean with excellent air conditioning. Checkout also efficient with all staff polite and helpful when needed. Breakfast was good.

Couples - 03/08/2019 TripAdvisor review
« A convenient location »

We were in a new room which was in a strange location. You had to go through the break fast room to get to it which was difficult with case. The room was clean and comfortable except that the air conditioning didn't work properly and the net curtains were falling down, leaving you exposed to the street if you pulled the main curtain. Breakfast very average coffee disgusting. Staff were helpful though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Bergamo Centro Palazzo Dolci. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you are sharing your concerns, and it is our hope that you will give us the opportunity to better serve you soon. Sincerely, The Management Mercure Bergamo Centro Palazzo Dolci

Anonymous Solo - 29/07/2019 AccorHotels review
« Great »

Very friendly staff, nice room

Ross Couples - 22/07/2019 AccorHotels review
« Not befitting of the Mercure brand. »

Pleasant and helpful staff, with a nice breakfast spread, and conveniently located near Bergamo Station, yet easily walkable to the old town. Rooms have obviously been renovated and finished to modern standard in recent years, although do appear to be showing signs of considerable wear and tear; ours, whilst superficially clean, was grubby and unbefitting of a Mercure branded hotel, with stains on the chairs, mould stains on the bathroom ceiling and chips of paint missing and several marks covering the walls.

Anonymous Couples - 22/07/2019 AccorHotels review
« generally a good experience »

see above

Diana Families - 20/07/2019 AccorHotels review
« Perfect location in Bergamo »

The hotel has a perfect location in Bergamo, close to train station, bus stop for airport or Citta Alta, a lot of shops or restaurants around. Room was very good, bathroom too, breakfast maybe could be improved a little. Check-in / check-out were fast and efficient, the price for our room was good too.

Jill Families - 17/07/2019 AccorHotels review
« Clean, convenient and comfortable »

Overall experience is excellent. Convenient for the train station. Clean and well maintained rooms. Helpful staff. Breakfast could be improved .

Couples - 14/07/2019 TripAdvisor review
« Business & Tourism Hotel »

NIce place to stay. In our case we arrived to Bergamo Airport, Hub of Ryan Air, from Bari and we stayed a couple of days until our flight to home from Milano Malpensa. The hotel is very closed to the railway station and to the center of the town

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Bergamo Centro Palazzo Dolci. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management Mercure Bergamo Centro Palazzo

Tom Solo - 02/07/2019 AccorHotels review
« Excellent all-round, quiet, cool in high summer & conveniently located »

Everything met expectations from check in to check out. I very much enjoyed my room with all its facilities and excellent bathroom. Breakfast buffet was the usual high standard.

David L. Business - 28/06/2019 AccorHotels review
« Accommodating »

This trip was booked for my daughter who is moving to Bergamo for a year to study, and we will be using this hotel regularly over that time. I was disappointed that my points were not awarded for this stay because I was not present although I booked and paid for it - I have done this for my daughters in the past and this is the first time I have been penalised.

Jeremy W. Business - 28/06/2019 AccorHotels review
« It was a GREAT room, great breakfast, great location, and great overall experience! »

I loved everything! The only thing that could have been better would have been checking in early. I arrived at 11am but couldn't check in until 2pm. Otherwise it was awesome! :-)

Jb Families - 24/06/2019 AccorHotels review
« Booking request was not taken up correctly. Not any excuse for the discussions we had over days. »

Due to Reservation Team unable to make Reservation I needed to book over the Website by my own. Intention to use Accor Points was mentioned form the beginning. Finally I needed to pay by credit Card. Never had such a bad and unprofessional Service within an Accor hotel. Several emails and phone calls actively done by myself as customer - NO customer Focus and active recalls from the Reservation Team.

David B. Couples - 06/06/2019 AccorHotels review
« A quiet and well-serviced hotel close to bus/rail links. »

Very good - excellent breakfasts with cheerful and helpful staff; clean room and bedding with fresh towels; quiet location with effective blocking of traffic noise and early morning sunlight. We will return.

106elkem Friends getaway - 28/05/2019 TripAdvisor review
« In need of Refurbishment »

The lobby hasn't changed for years and years. When will this hotel get a refresh to bring deco level to real Mercure standard? Friendly staff at reception. On a Friday eve the bar opened only at 7PM, when we left already for dinner. No chance to have a drink.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, The time you took to review your experience in our Hotel is very appreciated. We have a high regard for our guests, we want to offer an impeccable service, therefore we sincerely apologize if your expectations have been deceived. We assure you that for your next visit we will do everything is in our possibilities to conquer again your trust and improve your experience. Sincerely, The Management

Anonymous Couples - 27/05/2019 AccorHotels review
« Mediocre »

The room and bathroom were good size. Unexpected workmen’s noise early in the morning, mold in the bathtub and dirty carpets detracted significantly

Olga Couples - 27/05/2019 AccorHotels review
« room did not meet expectations »

we were settled on the 4th floor under a roof with very low ceilings, without any view of the city or a normal large window, the room is very dark and not pleasant (408). This was the beginning of our romantic holiday. the room didn’t meet the expectations of the hotel оf 4 * Fortunately, a few days later we returned to the same state hotel and were given a room on the second floor, pleasant and bright. The hotel did not look loaded. I do not understand why a few days earlier we could not provide a pleasant room to stay

Keith A. B. S. Couples - 25/05/2019 AccorHotels review
« As always an enjoyable holiday »

We have been holiday with you for several years. Good location comfortable beds large rooms. Reception staff very friendly and pleasant especially Andreas. Look forward to returning next year if not before

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