Hotel - ibis London Excel Docklands
Ibis Hotel Hotel Ibis Hotel Hotel

ibis London Excel Docklands Hotel

4.0/5 2,426 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Public outdoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • 100% non-smoking hotel
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

BARCLAYS0.8 km / 0.5 mi CITY BANK0.8 km / 0.5 mi HSBC HEAD QUARTER0.8 km / 0.5 mi THE TELEGRAPH GROUP0.8 km / 0.5 mi
BARCLAYS CAPITAL0.8 km / 0.5 mi CITY GROUP0.8 km / 0.5 mi MORGAN STANLEY HEAD QUARTER0.8 km / 0.5 mi

Congress centre

EXCEL CENTRE0.1 km / 0.06 mi EXCEL LONDON0.1 km / 0.06 mi ExCeL London Exhibition Centre0.02 km / 0.01 mi

Exhibition centre

EXCEL LONDON0.1 km / 0.06 mi

Our rooms

  • 278 rooms
  • 100% non-smoking hotel
  • 15 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Direct dial telephone
    • Baby bed
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 5,310 reviews

Our guest reviews for
ibis London Excel Docklands

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,426 reviews
Anonymous Couples - 08/09/2019 AccorHotels review
« 2 night stay »

Booking in easy, hotel spotless, room basic but got everything you need,

Anonymous Families - 07/09/2019 AccorHotels review
« A wonderful stay, great price and food »

A delightful and comfortable room, clean with delightful decor.

Business - 06/09/2019 TripAdvisor review
« Perfect Stay »

Check inn was very quick and efficient. The room clean and all in working order. All very good until I woke up to find no electricity in the room. All fixed in 10 minutes. Excellent service and a perfect stay.

Ian L. Business - 05/09/2019 AccorHotels review
« Another goos stay here »

Just an excellent stay. Lost the electric supply to the room and it was all resolved in under 10 minutes. Good service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear IAN L., We very much appreciate your comments regarding your stay at the ibis London Excel Docklands. Thank you for taking the time to give your feedback on your stay with us. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our maintenance team try their best for make your stay comfortable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Charlotte, Front Office Team Leader Sincerely,

Kevin Couples - 03/09/2019 AccorHotels review
« Great Location and friendly staff »

Really enjoyed our stay, everything was great and the staff were friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KEVIN D., We very much appreciate your comments regarding your stay at the ibis London Excel Docklands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte, Front Office Team Leader

Dave Solo - 02/09/2019 AccorHotels review
« Friendly staff, room ok, food ok »

Second time I’ve stayed here and no real complaints. Staff friendly and welcoming. Food ok. Car parking can be an issue. Toilet flush kept getting stuck.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVE H., We very much appreciate your comments regarding your stay at the ibis London Excel Docklands. Thank you for taking the time to give your feedback on your stay with us. We are happy to hear you enjoy your stay. For the car parking, it can be sometimes full due to events at Excel. If you need any help for your next stay, don't hesitate to come to us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Charlotte, Front Office Team Leader Sincerely,

Danny W. Business - 02/09/2019 AccorHotels review
« Excellent Stay! »

Had to book last minute, friendy helpful staff, lovely hotel, excellent free wifi!

Our hotel has responded to the review
Our hotel has responded to the review

Dear DANNY RYAN W., We very much appreciate your comments regarding your stay at the ibis London Excel Docklands. Thank you for taking the time to give your feedback on your stay with us. We are happy to hear you enjoy your stay and our services! We're always on the way to improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Charlotte, Front Office Team Leader Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nicola, H. Couples - 02/09/2019 AccorHotels review
« Very pleasant »

From arrival to departure it was a great experience quick check in, comfortable room and a great selection for breakfast, very pleasant staff would definitely stay again

Our hotel has responded to the review
Our hotel has responded to the review

Dear NICOLA M., We very much appreciate your comments regarding your stay at the ibis London Excel Docklands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Don't hesitate to contact us for your next visit, it will be as pleasant as the previous one. Sincerely, Charlotte, Front Office Team Leader Charlotte, Front Office Team Leader

Mary G. M. Solo - 29/08/2019 AccorHotels review
« Perfect place to stay for a concert »

It was the best place to stay for a concert. Just 1 cable car away from the O2

Julie R. Families - 29/08/2019 AccorHotels review
« Fine »

It was fine. Staff great. Shame about the distance back from O2 if staying for an event. Bed not amazing. Plastic airplane bathroom made it feel cheap.

Anna Friends - 28/08/2019 AccorHotels review

It was a nice hotel to stay in and the staffs were very friendly on the day of the arrival

Wayne Couples - 28/08/2019 AccorHotels review
« Lovely hotel and excellent customer service »

We are greeted with smiling and welcoming faces. Nothing was too much for them. I also asked for restaurants nearby and I was offer 2 within close approximately. Our room was modern and the view stunning. It was my partners 40th and the staff said happy birthday and offered us a drink on the house. We also had a slice of cake in our room and a beautiful card. Very touching and I can't recommend the hotel enough. The breakfast was ok, only scrambled egg (no fried).

Mark G. Families - 28/08/2019 AccorHotels review
« Concert stay »

Would have been a 10 if iron and ironing boumard was in room Trailed from 4th floor to reception then trailed 2 floors there and back with a pile of ironing. Other than that, room fine, bathroom was compact but well laid out. Plenty hangers for clothes. Location for O2 fab! Didn’t eat/drink so can’t comment on that. Staff very friendly.

Vernon S. Couples - 28/08/2019 AccorHotels review
« Great Stay »

This was a great stay and great staff at the hotel made it even better. Very good breakfast as well. Thanks to everyone at The Ibis we will definitely be staying again.

Anonymous Couples - 27/08/2019 AccorHotels review
« good, easy, chill »

nice, well done room. Very relaxed and chill atmosphere, nothing fancy. It felt like a hostel but fancier. This is the only thing, would be nice to have a slight bit more hotel feeling instead of fancy hostel. Room was great.

Ps Business - 26/08/2019 AccorHotels review
« Not good this time »

I am a frequent stayer at ibis london excel as i own two business within 5 minutes of the hotel. I am a gold member with ibis. This stay i was given room 243 when they already knew there was a problem with it and maintenance team had not fixed it. When i had a shower in the morning the shower drain was blocked and the whole bathroom floor quickly filled up with an inch or more of water. I could not complete my shower. Very slowly water drained eventually. I was charged £149 for that one night stay. Given that i was not even provided with basic shower facilities it was a rip off. Very disappointing.

Pjbarnez Couples - 25/08/2019 AccorHotels review
« Budget,basic but clean. »

Okay But did not stand out in anyway.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, Thank you for taking the time to tell us about your experience at the ibis London Excel Docklands. I am sorry to hear your experience did not exceed your expectations. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maria | Front Office Team Leader

Sue B. Solo - 25/08/2019 AccorHotels review
« Quite good »

Extremely helpful staff. Downside: The hotel entrance is very difficult for a first timer to find, coming from the excel overground station. Your large roof sign is on the opposite side to the entrance, misleading and tiring lugging heavy cases! Breakfast too expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan, We very much appreciate your comments regarding your stay at the ibis London Excel Docklands. It is always a pleasure to receive positive feedback, especially in regards to our staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve. We also value your comments on our entrance and the breakfast, we will use it as further reference to assure an even better service. Sincerely, Maria | Front Office Team Leader

Jenny C. Families - 25/08/2019 AccorHotels review
« Great value »

As usual it was quick and easy to check in, great clean rooms and friendly efficient staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jenny, We very much appreciate your comments regarding your stay at the ibis London Excel Docklands. It is always a pleasure to receive positive feedback, especially about our team. I will share your comments with them. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria | Front Office Team Leader

Brittany Families - 23/08/2019 AccorHotels review
« Decent »

Was fine. Staff were friendly, check-in was easy. However the room smelled slightly when first checking in and not enough towels left in the bathroom, there wasn’t a call list with hotel numbers left in the room, but fine otherwise.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brittany, We very much appreciate your comments regarding your stay at the ibis London Excel Docklands. It is always a pleasure to receive positive feedback, especially in regards to our staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve. We also value your comments on our facilities and the room, we will use it as further reference to assure an even better service. Sincerely, Maria | Front Office Team Leader

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