Hotel - Novotel London Excel
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Novotel London Excel Hotel

4.0/5 2,757 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
    • Polish
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 13 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

BANK OF AMERICA3 km / 2 mi BARCLAYS3.38 km / 2.1 mi CITIBANK3.38 km / 2.1 mi CLEARSTREAM DEUTSCHE BORSE3.38 km / 2.1 mi FORD MOTOR3.38 km / 2.1 mi MORGAN STANLEY3.38 km / 2.1 mi OGITVY MATHER3.38 km / 2.1 mi REUTERS3.38 km / 2.1 mi UNIVERISTY OF EAST LONDON5.23 km / 3.25 mi
BANK OF NEW YORK3.38 km / 2.1 mi CHEVRON TEXACO3.38 km / 2.1 mi CITIGROUP3.38 km / 2.1 mi CREDIT SUISSE3.38 km / 2.1 mi HSBC3.38 km / 2.1 mi NEWHAM COUNCIL1.61 km / 1 mi RAIL INDUSTRY3.38 km / 2.1 mi SERCO GROUP PLC3.06 km / 1.9 mi

Congress centre

EXCEL EXHIBITION CT0.15 km / 0.09 mi

Exhibition and convention centre

THE CRYSTAL0.5 km / 0.31 mi

Exhibition centre

EXCEL EXHIBITION CT0.15 km / 0.09 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel London Excel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BRUNSWICK 20 m2 2 m 10 0 10 0 0
EAST INDIA 20 m2 2 m 10 0 10 0 0
MILLWALL 20 m2 2 m 8 0 10 0 0
ST KATHERINE 20 m2 2 m 8 0 10 0 0
TILBURY 20 m2 2 m 8 0 10 0 0
WEST INDIA 20 m2 2 m 8 0 10 0 0
ROYAL ALBERT 30 m2 3 m 18 0 12 12 0
LONDON 35 m2 2 m 32 14 14 18 14
ROYAL VICTORIA 35 m2 2 m 24 14 12 18 14
SURREY 35 m2 2 m 32 14 14 18 14
KING GEORGE V 48 m2 3 m 40 20 16 22 30
THE BOARDROOM 48 m2 3 m 40 20 18 26 30
LONDON II 70 m2 2 m 80 28 28 46 50
    • Screen
    • Flipchart
    • Syndicated room
    • Videoconferencing
    • Audio and video equipment
    • Upper Deck Terrace, fantastic for Drinks Reception (weather permitting)
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Airconditioned meeting room
    • Hotel connected to conv. centre
    • Accommodation
    • Fine Cuisine

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 257 rooms
  • 100% non-smoking hotel
  • 13 rooms for people with reduced mobility
  • 172 family rooms
  • 28 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Web TV
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Baby bed
    • Telephone
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 8,684 reviews

Our guest reviews for
Novotel London Excel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,757 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
R. H. Business - 13/09/2019 AccorHotels review
« Disappointing. »

Having stayed in a number of Novotels over the years I have always considered them to well appointed, clean and reliable. Whilst the staff were courteous and efficient, I was extremely disappointed to find that on entering my room it appeared that the loo had not been cleaned and contained faecal matter. Whilst I did not report this at the time, being tired after a long day of work and travel, I consider it disgraceful that this had been overlooked and would not expect it from a local B&B let alone a hotel which charges a room rate of £350 per night.

Sandra Business - 13/09/2019 AccorHotels review
« ExCeL London Novotel »

It's always plesant staying at the Novotel, everyone is extremely welcoming and go over and beyond when you need something. I had miss judged my booking and Michael Lucus was able to find me a room at the very last minute, which was just amazing after you have worked a 12hr shift.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandra, Thanks a lot for your positive feedback about our hotel and our General Manager Michael Lucas! I will pass your feedback to my Manager and I am sure he will be very pleased to know you enjoyed your stay with us. We hope to see you very soon again! Kind Regards, Yulduz Simaitiene Front Office Team Leader

Sarah M. Business - 13/09/2019 AccorHotels review
« Mrs »

I had issues with the cleanliness and tidiness of the room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarahms M., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations Agent

Chris H. Couples - 12/09/2019 AccorHotels review
« A Great Stay »

This was very well situated for a sightseeing trip to London. A good price and you know what you get with a Novotel. So much better than a tiny room in an inner London hotel. The only problem we had was that the washbasin in the bathroom was blocked and it took a while for water to drain away. By the time we realised this it was late at night and we therefore didn’t report it. We were only staying one night so we reported it when we checked out so that it would be sorted for the next guests. It’s a pity the previous guests didn’t do the same as unless Housekeeping check the drains and toilets each time the room is serviced they wouldn’t know about it. We chose not to have breakfast as it was a bit pricey but we did use the bar which seemed to have a reasonable prices. All in all a good stay and I would recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris H., Thank you so much for your feedback! I will share your feedback with my team and I am sure they will be more than happy to hear you enjoyed your stay with us! I am really sorry about the washbasin, and hope next time we will meet your expectations. We do hope to see you in near future again! Kindest Regards, Yulduz Simaitiene Front Office Team Leader

Caroline H. Friends - 11/09/2019 AccorHotels review
« Tip Top. Perfekt. »

Tip Top. Perfekt.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Caroline H., Thanks a lot for your positive feedback! I will share it with my team and I am sure they will be more than happy to hear you enjoyed your stay with us! We do hope to see you in near future again! Kindest Regards, Yulduz Simaitiene Front Office Team Leader

Christopher Couples - 11/09/2019 AccorHotels review
« Great location, nice hotel, pleasant staff! »

Our stay at this hotel was great! The location is what sold us on the reservation, and we were not disappointed. The only constructive criticism I can offer is with regards to maintenance and housekeeping. The sink in our room drained MUCH to slowly, and the toilet flushing mechanism malfunctioned sporadically. In fairness, the response to repair requests was fast and thorough. The situation simply introduced some hiccups in our schedule in order to accommodate access to our room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher L., We very much appreciate your comments regarding your stay at the Novotel London Excel. I will pass your message with regards the maintenance and housekeeping to our relevant teams to look into, and please accept my apologies for inconvenience caused. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yulduz Simaitiene Front Office Team Leader

Gaelle R. Business - 11/09/2019 AccorHotels review
« great hotel, very nice staff and very good food »

It was my first stay in a Novotel and I enjoyed it. The hotel location was nice, the room was big enough, very clean. There was enough space to work as well. The meeting room was nice and well located within the hotel. The staff of the hotel was very nice and very customer oriented. The breakfast and the food of the restaurant were good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gaelle R., Thank you so much for your feedback! I will share it with my team and I am sure they will be more than happy to hear you enjoyed your stay with us! We do hope to see you in near future again! Kindest Regards, Yulduz Simaitiene Front Office Team Leader

N/a Business - 08/09/2019 AccorHotels review
« Mr d A. »

Best hotel I've stayed in in a long time good food and good staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Darren A., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations Agent

Paul C. Solo - 08/09/2019 AccorHotels review
« Mr »

I stayed 2 nights on my last night I woke up in the morning covered in bed bites - reported this to reception and still awaiting full refund and since I still have the bites 1 week later not the best experience.

L H. Business - 08/09/2019 AccorHotels review
« Staff very helpful, hotel spotlessly clean »

It was lovely, hotel very clean & modern, staff extremely nice & helpful. We waited an extra 2 hours for our room to have a water view, unfortunately it wasn't quite the water view but it was ok as we looked onto the excel building, plus we were given complimentary cocktails from the bar for our wait. What we found a bit bizarre & awkward was the toilet being separate from the bathroom. This would have been fine had there been handwashing facilities in the toilet but there wasn't, which meant walking through the room to the bathroom to wash your hands. It was just very bizarre for a hotel that seemed very clean & modern. It would be good if housekeeping left more than 4 sugar sachets & 2 teabags when restocking too as we had to ask at reception most days for extra. Hotel are more than happy to hold your luggage for you aswell which is fab, especially when travelling for business & have a later flight. 10/10 for staff. Otherwise, very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa H., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell

Jamie B. Families - 07/09/2019 AccorHotels review
« Fantastic Stay »

Amazing room with a great view! Spotlessly clean. Breakfast was plentiful and hot considering it was a buffet style set up. Staff made us, as a family, feel very welcome. Particularly Thirbut ( apologies on spelling!) Check in was fast and we were able to check in earlier, even though we only wanted key as were not going to be back until later in the evening. Initially booked for one night but extended to two whilst there. Parking on site £18 per night cheap! DLR a short walk. We will be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jamie B., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations Agent

Ian Business - 06/09/2019 AccorHotels review
« Very good stay »

Check in was managed by a highly professional young lady who was attentive and friendly. The room was excellent, quiet and well appointed. The shower was a particular highlight. Breakfast was fairly standard for a buffet breakfast and would benefit from vegetarian sausages.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian H., We very much appreciate your comments regarding your stay at the Novotel London Excel. Whilst I am glad the rest of the stay was great I apologies that we did not meet your expectations with regards the Breakfast. I will certainly share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Team Leader Yulduz Simaitiene

Jim B. Couples - 06/09/2019 AccorHotels review
« Over night stay »

Friendly welcoming staff, easy check in, room was satisfactory for overnight stay. Had early flight so was unable to try Breakfast. Recommend to anyone using London City Airport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jim B., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations Agent

Emmanuel Q. Families - 05/09/2019 AccorHotels review
« Below expectation »

A room was not available for my family until about 5pm despite arriving at the hotel before 11am. Further £84 have been taking from my credit card without explanation or incoice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emmanuel Franklin Q., Thank you for taking the time to tell us about your experience at the Novotel London Excel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Mr Q. I have looked on your reservation and it appears that we checked you in at around 3:30pm. Check in is at 2pm so I do apologise for the 1 hour and a half delay. Regarding the £84 charged on your card, your stay was updated to include a dinner from the 26th for £21 per person per dinner meaning for the last two nights of your stay. This equated to £84. This was not settled upon check out (maybe due to out quick check out box) so we charge the card on the reservation for the remaining amount. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sahara Mitchell Guest Relations Agent

Jan W. Business - 05/09/2019 AccorHotels review
« Nice hotel but breakfast very poor »

I was on a business trip and my breakfast was included in the price but we paid £16.45 for my husband’s breakfast and it was almost inedible. The boiled and poached eggs had been left under warming lights for a long time and consequently were like rubber- you could have bounced the off the floor. The bacon rashers were all stuck together because they had sat there for so long and the scrambled egg was cold. In retrospect we should have complained at the time but the ‘chef’ was checking the food frequently and should have noticed how bad the food was

Mark T. Business - 05/09/2019 AccorHotels review
« Novotel Frequent Business Stays »

Have stayed here on many occasions over the past 12 months and been hugely impressed by the standard of the hotel. Staff are always friendly, accommodation excellent and business facilities superb . The latter is a key feature for myself.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark T., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations Agent

Helen Solo - 05/09/2019 AccorHotels review
« Excellent apart from breakfast »

I was greeted very cordially and very pleased to benefit from a room upgrade. The bed was comfortable and the bathroom and room were clean and well furnished. I slept well. I purchased breakfast in the morning - the staff were again excellent, but the food was tired and over cooked and the coffee was from a machine and very disappointing. The fresh fruit was also very tired: so not so fresh.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen M., Thank you for taking the time to tell us about your experience at the Novotel London Excel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures with our F&B team to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sahara Mitchell Guest Relations Agent

Lynne B. Friends - 05/09/2019 AccorHotels review

The staff were excellent throughout. The bath leaked (and the water wouldn't run warm) in our room though the shower was okay. We reported this. There was no caffeinated tea in the room though this was quickly remedied. The cooked breakfast was unappetisizing but the other breakfast items were better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynne B., Thank you for taking the time to tell us about your experience at the Novotel London Excel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we aim to provide a fantastic service experience for every customer; therefore your feedback is very important to us. I am please we resolved most of your issues quickly but please rest assured that we are taking the appropriate measures with our food and beverages department to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sahara Mitchell Guest Relations Agent

Marion Couples - 04/09/2019 AccorHotels review
« Lovely stay at Novotel Excel »

Everything was perfect, from staff interactions to cleanliness and comfort of room to location and proximity to DLR. Would definitely stay at Novotel again if visiting the area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marion G., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations Agent

Adrian S. Families - 04/09/2019 AccorHotels review
« Comfortable but room was not hoovered »

The room was mostly clean and tidy.. it was comfortable and very quiet, however the floor had lots of ‘dirt’ left from a previous guest and was either not hoovered, or done very badly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adrian S., Thank you for taking the time to tell us about your experience at the Novotel London Excel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures with our housekeeping team to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sahara Mitchell Guest Relations Agent

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