Hotel - Novotel London Excel
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Novotel London Excel Hotel

4.0/5 2,717 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pets allowed 15  GBP
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
    • Polish
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 13 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

BANK OF AMERICA3 km / 2 mi BARCLAYS3.38 km / 2.1 mi CITIBANK3.38 km / 2.1 mi CLEARSTREAM DEUTSCHE BORSE3.38 km / 2.1 mi FORD MOTOR3.38 km / 2.1 mi MORGAN STANLEY3.38 km / 2.1 mi OGITVY MATHER3.38 km / 2.1 mi REUTERS3.38 km / 2.1 mi UNIVERISTY OF EAST LONDON5.23 km / 3.25 mi
BANK OF NEW YORK3.38 km / 2.1 mi CHEVRON TEXACO3.38 km / 2.1 mi CITIGROUP3.38 km / 2.1 mi CREDIT SUISSE3.38 km / 2.1 mi HSBC3.38 km / 2.1 mi NEWHAM COUNCIL1.61 km / 1 mi RAIL INDUSTRY3.38 km / 2.1 mi SERCO GROUP PLC3.06 km / 1.9 mi

Congress centre

EXCEL EXHIBITION CT0.15 km / 0.09 mi

Exhibition and convention centre

THE CRYSTAL0.5 km / 0.31 mi

Exhibition centre

EXCEL EXHIBITION CT0.15 km / 0.09 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel London Excel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BRUNSWICK 20 m2 2 m 10 0 10 0 0
EAST INDIA 20 m2 2 m 10 0 10 0 0
MILLWALL 20 m2 2 m 8 0 10 0 0
ST KATHERINE 20 m2 2 m 8 0 10 0 0
TILBURY 20 m2 2 m 8 0 10 0 0
WEST INDIA 20 m2 2 m 8 0 10 0 0
ROYAL ALBERT 30 m2 3 m 18 0 12 12 0
LONDON 35 m2 2 m 32 14 14 18 14
ROYAL VICTORIA 35 m2 2 m 24 14 12 18 14
SURREY 35 m2 2 m 32 14 14 18 14
KING GEORGE V 48 m2 3 m 40 20 16 22 30
THE BOARDROOM 48 m2 3 m 40 20 18 26 30
LONDON II 70 m2 2 m 80 28 28 46 50
    • Screen
    • Flipchart
    • Syndicated room
    • Videoconferencing
    • Audio and video equipment
    • Upper Deck Terrace, fantastic for Drinks Reception (weather permitting)
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Airconditioned meeting room
    • Hotel connected to conv. centre
    • Accommodation
    • Fine Cuisine

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 257 rooms

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 8,430 reviews

Our guest reviews for
Novotel London Excel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,717 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
K Business - 17/07/2019 AccorHotels certified review
« great hotel great location »

Perfect

George C. Business - 16/07/2019 AccorHotels certified review
« Mr »

Extremely satisfied especially with your complementary water provided in the rooms and at the reception.

Ebony-jade S. B. Business - 15/07/2019 AccorHotels certified review
« Ok »

The room was lovely, plenty of places to go around the area. Breakfast was cold most mornings and not suitable for big groups. There was a lot of noise going on over night during my recent stay which made it harder to be comfortable and get to sleep. With having a course on all week and having travelled 4-5 hours to be there, that would obviously effect it all. Menu in the evenings for the restaurant are very boring once you’ve been for the week and tried it all. There’s not a lot of option and we ended up eating out instead of at the hotel which wasn’t really suitable. Staff over all were friendly and welcoming

Mandy H. Business - 15/07/2019 AccorHotels certified review

Great experience - lovely hotel. Exceeds all expectations!

Anonymous Families - 14/07/2019 AccorHotels certified review
« Very warm welcome! »

Fantastic location for city trips, extremely nice staff, nice welcome to kids, welcome chocolate in the room upon arrival.

Canh T. D. Families - 14/07/2019 AccorHotels certified review
« The hotel and staffs were brilliant except the payment »

The experience was very good except had lot of problems with the deduction of points and the payment was taken twice hope you would resolve this matter thank you

Sean A. K. L. Families - 13/07/2019 AccorHotels certified review
« Great location, amenities, and staff »

The location and room amenities were ideal for our little family as this was our first impression of London. We enjoyed being on the cool water during the hot summer months plus, it is close enough to the Tube that whisked us away to experience the sights, sounds, and customs. The FRONT DESK staff is amazing with honorable mentions to Mr. ARNAUD and Ms. ASMENA. Some of the housekeeping and restaurant staff need to learn from the front desk personnel’s first class service. Thank you.

Dr. J. E. A. Families - 13/07/2019 AccorHotels certified review
« Comfortable and relaxing »

Spacious and well furnished.Excellent room and customer service

Amna A. Business - 13/07/2019 AccorHotels certified review
« It was okay. The cleaning started early in the morning and was quite noisy. »

Average breakfast. Rooms very nice and clean so that was a plus.

Business - 13/07/2019 TripAdvisor review
« No suite please »

When we arrived, our check in was delayed due to suite not being ready. The staff gave a voucher for drinks from the restaurant which was appreciated. The suite was of good size. Unfortunately, the shower had see through glass walls and anyone else in the room could see the person in shower which made it very difficult for us considering the age of our children. When we raised it with the hotel, we were initially advised that there is a button to make the shower walls opaque. There was no button and the hotel receptionist could not find either. Then we were told that the shower was made just like that. This meant that all the family had to move out of the room when one member was having shower. We requested for change of suite. The receptionist told it will be done but then we never heard back from them. We managed somehow although we could not understand the pathetic planning and purpose behind the showers. The buffet breakfast was good.

Our hotel has responded to the review
Our hotel has responded to the review

Hi esarsingh, Thank you for taking your time to write a review of your experience with us at Novotel London ExCel. We are very sorry that on this occasion that you did not have a great stay with us. I will share this review with our teams to better improve the services we offer. We look forward to welcoming you back in the near future. Many Thanks, Niall McGurn Operations Manager

Metal T. Business - 12/07/2019 AccorHotels certified review
« Excellent hotel »

Everything about this hotel is excellent. Staff, rooms, food and location by the river. Will stay here again soon!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claire A., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations Assistant

Richard H. Couples - 12/07/2019 AccorHotels certified review
« Consistently high standards »

Stayed twice so far, have been extremely impressed with rooms and level of service, Only gripe the bar drinks are very expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard H., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Experience Assistant

Lin Business - 12/07/2019 AccorHotels certified review
« A very enjoyable, comfortable stay »

The room was clean and comfortable and within walking distance of the venue I was visiting. I wouldn't hesitate to stay here again.

John C. Business - 11/07/2019 AccorHotels certified review
« So Good! »

Faultless and next to Excel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Johnmr C., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Experience Assistant

Tom Business - 11/07/2019 AccorHotels certified review
« a very pleasant and comfortable stay »

very comfortable room, appreciated including a sofa and desk for work. very much enjoyed the shower! appreciated the range of teas and coffees offered, however would have liked these to have been replaced. breakfast was excellent! definitely a highlight. also, the bath products were very nice and great to use, however these were replaced daily (often after only minimal use such as with soap) which felt needlessly wasteful - particularly in terms of plastic packaging.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tommr S., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team as we continuously improve the quality of our services. We have a program named Planet 21 where we made 21 promises to stick by to aid or growth and development in a sustainable manner, so this would be great to let our Housekeeping team know Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Business - 11/07/2019 TripAdvisor review
« Good but overpriced Hotel »

The room was generally good but its cleaning was inadequate. The A/C not functioning well, making night sleep terrible during summer but was told they were bringing fan which was never supplied. I had to request for cleaning before the cleaner could manage to reluctantly clean the room. Overall impression is that the quality is far below the price!

Our hotel has responded to the review
Our hotel has responded to the review

Hi YomexG, Thank you very much for taking your time to write a review of your experience with us at Novotel London ExCel. We are very sorry that during your stay that our air cooling system did not function correctly for you, i will share this with our maintenance team. We hope we can welcome you back to Novotel London ExCel in the near future. Many Thanks, Niall McGurn Operations Manager

Brigette Couples - 10/07/2019 AccorHotels certified review

The hotel was quiet, clean and the staff were friendly. It was near public transport and restaurants for eating on an evening.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonathan B., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Experience Assistant

Anonymous Business - 08/07/2019 AccorHotels certified review

Clean, comfortable room friendly and helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew P., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Experience Assistant

F. O. A. Families - 08/07/2019 AccorHotels certified review
« super satisfied »

nice staff, food, clean and friendly room. good safety

Our hotel has responded to the review
Our hotel has responded to the review

Dear owusu f., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Experience Assistant

Vita Families - 07/07/2019 AccorHotels certified review
« Beautiful place »

Friendly staff, smooth check in. Hotel is modern very clean rooms.Love surrounding area with coffee shop , close access to train transport

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vitezslava E., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations Assistant

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