Hotel - Mercure Kuta Bali
Mercure Hotel Mercure Hotel

Mercure Kuta Bali

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3.5/5 1,434 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room (Paying)
    • WiFi access
    • Internet access via Fiber Optics
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • NGURAH RAI
  • Languages spoken at the hotel
    • English
    • Japanese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Well-being
    • Jacuzzi
    • Massage
  • Babysitting on request
  • Golf course 9 holes
  • Clay tennis court  (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Deep sea fishing/Sea fishing (Nearby)
    • Glass bottom boat (Nearby)
    • Jet skiing (Nearby)
    • Kayaking (Nearby)
    • Parasailing (Nearby)
    • Pedal boat (Nearby)
    • Rafting (Nearby)
    • Rowing (Nearby)
    • Sailing facilities (Nearby)
    • Snorkelling/Scuba diving center (Nearby)
    • Water skiing (Nearby)
    • Wind surfing facilities (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Nearby)
    • Horse riding (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 1 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
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Hotel location

Your meetings and events

Mercure Kuta Bali Meeting Room 3 photos
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
UBUD MEETING ROOM 11 m2 2.6 m 60 30 30 30 50
    • Audio and video equipment
    • WiFi access
    • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 130 rooms
  • 8 non-smoking rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Free in-room mineral water
    • Web TV
    • Telephone
    • Baby bed
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WiFi in your room
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.0/5 AccorHotels Rating Based on 1,705 reviews

Our guest reviews for Mercure Kuta Bali

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,434 reviews
AccorHotels certified review
Ubayedul H. S. Solo - 14/06/2018
« Mercure Kuta Bali made my trip to BALI very joyful »

This is my first time to travel Bali. I had no idea about anything. When I have reached the hotel i found all staffs at reception are very polite nd cooperative. They have changed my room from ground floor to 2nd floor without any extra charge. Also they they have arranged my early breakfast. I am really satisfy nd enjoy the trip. Soon i will visit Bali with my family and we will stay the same hotel S. Dhaka

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ubayedul H., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

TripAdvisor review
Solo travel - 14/06/2018
« Good location »

Refurbished room was good,WiFi was excellent,was on the 4th floor with ocean views from the side only.Very noisy till late night due to the music blaring from Hard Rock Hotel next door. Breakfast was ordinary. Location and Service was very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronniebond007, Thank you for choosing to spend your night at Mercure Kuta Beach Bali. Your positive feedback is highly appreciated. We sincerely hope that this experience will not impair your confidence in Mercure Kuta Beach Bali and that you will give us the opportunity of welcoming you again. Best Regards, Tony Andrianto General Manager

AccorHotels certified review
Ricky Y. Families - 12/06/2018
« good location, quality n service. »

good experience. only reservation system should be improved to prevent double booking and confusion to the guest

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ricky K., Thank you for choosing to spend your night at Mercure Kuta Beach Bali. We are glad that you had a great experience with our services during your stay. Your positive feedback is highly appreciated and we ensure you that necessary actions had been taken to improve our services in the future. Looking forward to welcoming you again in the near future. With Best Regards, Tony Andrianto General Manager

TripAdvisor review
Couples - 07/06/2018
« Bali View »

Ideal location overlooking Kuta Beach. Fantastic view from roof top pool at sunset. All staff very friendly. Waiters in the restaurant attentive and quick to serve. Mojitos at sunset were good - but bar had a limited range. Wine was not available at the time - using Ramadan as an excuse. However this did not affect the stocks of other alcoholic drinks! Suggest that manager does better stock control.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brid016, Thank you for choosing to spend your night at Mercure Kuta Beach Bali. We are glad that you had a great experience with our services during your stay. Your positive feedback is highly appreciated and we ensure you that necessary actions had been taken to improve our services in the future. Looking forward to welcoming you again in the near future. With Best Regards, Tony Andrianto General Manager

AccorHotels certified review
David S. S. C. C. C. Families - 05/06/2018
« Great hospitality. with worse Air Conditioner ( AC ) »

i enjoyed the service and location of the mercure hotel in kuta. but every night We feel cold. due to the CentraL air coling that we can not control. the fan that is so high and it interrupts the comfort of our family sleep. plus a sink that often floods.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David S., Thank you for bringing to our attention the problem you have encountered during your visit in our hotel. We sincerely hope that this experience will not impair your confidence in Mercure Kuta Beach Bali and that you will give us the opportunity of welcoming you again. Best Regards, Tony Andrianto General Manager

AccorHotels certified review
Steve Solo - 05/06/2018
« Took way too long to order a drink at pool area. Wanted to watch the »

Room was great. Customer service after check in was not so good. Took over 15 mins to receive a drink in pool area. Almost same in restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve P., Thank you for taking the time to tell us about your experience at the Mercure Kuta Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Andrianto General Manager

AccorHotels certified review
Agung W. Business - 03/06/2018
« The best room »

Pelayanan is the best and standart international

Our hotel has responded to the review
Our hotel has responded to the review

Dear Agung w., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

AccorHotels certified review
Ken &. K. Couples - 01/06/2018
« Hotel near the centre of Kuta across from the beach »

Friendly and helpful staff, we were upgraded to one o the newly renovated rooms which was nicely done. Had breakfast in the upstairs restaurant but you need to get in early to get the best sets by the window. The food was good but range was a bit limited.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ken W., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

AccorHotels certified review
Ross H. Business - 31/05/2018
« I love staying at he Kuta Mercure hotel; excellent location, relaxing and comfortable hotel and great staff. »

I have stayed at the hotel numerous times over the year and I always look forward to returning. I love the location and appreciate the excellent value for money. The staff are very friendly and helpful. We have used the hotel both for business meetings and holidays and always enjoy the facilities and experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ross h., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

AccorHotels certified review
Ivan S. Couples - 31/05/2018
« Mr. »

Comfort stay but the room is little bit spooky, either because old furniture or old facilities [ bathroom, bathtub etc ] but overall the hotel is very good and breakfast is ordinary for certain days. And for the first welcome check in is little disappointing because I and my wife must wait a hour because the receptionist forgot to give us the room key.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ivan S., Thank you for bringing to our attention the problem you have encountered during your visit in our hotel. We sincerely hope that this experience will not impair your confidence in Mercure Kuta Beach Bali and that you will give us the opportunity of welcoming you again. Best Regards, Tony Andrianto General Manager

AccorHotels certified review
Lisa Couples - 31/05/2018
« Fantastic stay, friendly staff, great location, lovely rooms and would definitely recommend. »

We had a lovely stay at the Mercure Hotel Kuta. The room was beautiful, the pool area was amazing, great views over the beach. The location was perfect for us as it was close to restaurants and shops, it was also just across from the beautiful beach. Very clean, and well maintained. Staff were very friendly and welcoming. Breakfast had a good selection.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa M., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

AccorHotels certified review
Jacques K. Solo - 29/05/2018
« Mr Jacques K. »

Very relaxing ….lovely room on 4/F ….good food...great location ...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jaepues K., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

AccorHotels certified review
Rajesh G. Families - 26/05/2018
« AMAZING STAY EXPERIENCE »

ITS REALLY AMAZING EXPERIENCE WHILE STAYED IN THE HOTEL. STAFF IS VERY HELPFULL. SPECIALLY THE LOCATION OF SWIMMING POOL IS VERY GOOD. ITS REALLY SUPERB AND THUMSUP.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rajesh G., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

AccorHotels certified review
Paul M. Couples - 26/05/2018
« Relaxing stay, great central location »

It’s been a few years since I have stayed at this hotel, and it was chosen due to location and infinity pool over looking Kuta beach. Near perfect stay, apart from the first room I was allocated didn’t have functioning air con. This was addressed promptly and I was provided a different room. The breakfast is what you would expect from a Mercure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul M., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

AccorHotels certified review
Chusnul Couples - 25/05/2018
« A so so stay. »

On first day of check in, the floor was very dusty. I guess the hotel didn't bother to check before checking in guest. The breakfast was below average, in terms of food taste and varieties. I certainly would not pay for dinner in the same restaurant! Other than these 2 complains, overall, the hotel staffs and services were good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chusnul, Thank you for taking the time to tell us about your experience at the Mercure Kuta Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Adrianto General Manager

AccorHotels certified review
Marjorie C. Solo - 25/05/2018
« Wonderful »

I went there to rest and i was able to do just that

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marjorie C., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

AccorHotels certified review
Anonymous Families - 24/05/2018
« Greate pool & View »

Good view & swimming pool, But One drawback is unfriendly reception manager. The guards were more friendly than the manager. She then asked for a good employee evaluation when we check-out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lee Kounetsang, Thank you for bringing to our attention the problem you have encountered during your visit in our hotel. We sincerely hope that this experience will not impair your confidence in Mercure Kuta Beach Bali and that you will give us the opportunity of welcoming you again. Best Regards, Tony Andrianto General Manager

AccorHotels certified review
Andi T. F. Couples - 23/05/2018
« Good »

Good enough

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andi T., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

AccorHotels certified review
Trina Solo - 22/05/2018
« Comfortable stay with friendly, welcoming and accommodating staff. »

The Mercure Kuta Beach is conveniently located right in the heart of Kuta. The rooms are well appointed and the staff very welcoming. Would definitely return again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katrina J., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

AccorHotels certified review
Shane E. Families - 22/05/2018
« Very enjoyable stay at Kuta. »

Staff were very happy and helpful all the time. Pool is fantastic overlooking Kuta beach. Rooms were quiet and clean. Great position.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shane E., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

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