Hotel - Mercure Kuta Bali
Mercure Hotel Mercure Hotel

Mercure Kuta Bali

3.5/5 1,467 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access
    • Internet access via Fiber Optics
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • NGURAH RAI
  • Languages spoken at the hotel
    • English
    • Japanese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Well-being
    • Jacuzzi
    • Massage
  • Babysitting on request
  • Golf course 9 holes
  • Clay tennis court  (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Deep sea fishing/Sea fishing (Nearby)
    • Glass bottom boat (Nearby)
    • Jet skiing (Nearby)
    • Kayaking (Nearby)
    • Parasailing (Nearby)
    • Pedal boat (Nearby)
    • Rafting (Nearby)
    • Rowing (Nearby)
    • Sailing facilities (Nearby)
    • Snorkelling/Scuba diving center (Nearby)
    • Water skiing (Nearby)
    • Wind surfing facilities (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Nearby)
    • Horse riding (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 1 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
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Hotel location

Your meetings and events

Mercure Kuta Bali Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
UBUD MEETING ROOM 11 m2 2.6 m 60 30 30 30 50
    • Audio and video equipment
    • WIFI access
    • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 130 rooms
  • 8 non-smoking rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Free in-room mineral water
    • Web TV
    • Telephone
    • Baby bed
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.0/5 AccorHotels Rating 1,768 reviews

Our guest reviews for Mercure Kuta Bali

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,467 reviews
Stefani E. A. Solo - 16/09/2018 AccorHotels certified review
« A great experience »

I have a great time in your hotel.the people there was amazing

Our hotel has responded to the review
Our hotel has responded to the review

Dear stefani e., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Jen C. Solo - 16/09/2018 AccorHotels certified review
« Excellent »

Room was great, very clean and comfortable, staff were great, cleaning staff were very good, Location of my room was excellent. I felt very safe in my room, and would definitely recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear jenny C., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Andrea H. Couples - 15/09/2018 AccorHotels certified review
« Satisfactory »

Staff was extremely friendly n very helpful..check in was easy as well..room was also nice n cosy..really enjoyed my stay here n will definitely come back to stay here again..

Our hotel has responded to the review
Our hotel has responded to the review

Dear andrea y., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Sri G. S. Couples - 13/09/2018 AccorHotels certified review
« Enjoyed our stay »

Hotel clean, new face lift and all employee very kind. Hope the breakfast can cater for more vegetarian products. Fortunately there was a nice person who helped us for vegetarian food. For the 3 nights we stay , every morning she make sure we get nice vegetarian food. It was very nice and caring of her. Her name is Werna (if not mistaken)

Our hotel has responded to the review
Our hotel has responded to the review

Dear sri g., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Barbara P. Solo - 11/09/2018 AccorHotels certified review
« The staff could NOT be any nicer, more willing to help or polite. Love them all. »

This was my second stay in 2 years - and your property will be the only place I stay in Bali for any future trips.

Our hotel has responded to the review
Our hotel has responded to the review

Dear barbara P., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Amir H. Couples - 05/09/2018 AccorHotels certified review
« Pleasant & warm stay - yet odd »

I booked my holiday via AccorHotels website, in the website, it shows that my room was equipped with Bathtub, but upon checking up my room, there's no sighting of any bathtub. I felt cheated. But then, i can give 5 stars to their crew members for showing warm and welcoming services. And thank you to reservation officer Mira, for helping me with my request to decor my room for my partner's birthday, at NO costs!! I felt lucky and i'm thankful to Mira again. Will definitely be checking in this hotel again for my next Bali vacation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amir h., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Elise Business - 05/09/2018 AccorHotels certified review

Nice place

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elise, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Patrick T. Families - 04/09/2018 AccorHotels certified review
« Excellent »

Friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrick T., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Solo travel - 03/09/2018 TripAdvisor review
« Magnificent Mercure »

Right from the start I was impressed with the Mercure Kuta. The entire staff are excellent and were always helpful. They always gave exceptional service. My room was awesome with ocean views and completely renovated with great furnishings. The infinity pool and rooftop area was very relaxing and well planned out. The bar & restaurant were exceptional offering quality food & service. I have no hesitation in recommending the Mercure Kuta Hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear pradav, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Greig I. Solo - 02/09/2018 AccorHotels certified review
« Amazing room, value for money »

Room was exceptional, had a great breakfast buffet, had amazing view and a great swimming pool, comfy bed was a bonus.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Greig i., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Couples - 30/08/2018 TripAdvisor review
« No soul, no service... Just a bed and a roof. »

Geared towards mass tourism. Staff below level English. Service close to non existent. Could not come up with one reason why to ever stay there again.For sure as a packaged holiday hotel it would do, but not even worth half the money. Better change the name to Ibis so the expectations are lower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gajadama, Thank you for taking the time to tell us about your experience at the Mercure Kuta Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Andrianto General Manager

Eriska R. Business - 12/08/2018 AccorHotels certified review
« Nice Atmosphere »

Comfortable, clean, and nice atmosphere

Our hotel has responded to the review
Our hotel has responded to the review

Dear eriska R., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Nicky Business - 10/08/2018 AccorHotels certified review
« earthquake experience »

the view at the pool was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear nicky, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Rajshekhar T. Couples - 08/08/2018 AccorHotels certified review
« Good experience »

The staff at the reception received us well. Breakfast was super awesome. Expected a complimentary champagne but.... Overall the experience was good. Will definitely visit again. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear rajshekar T., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Ajeng N. Y. Families - 05/08/2018 AccorHotels certified review
« Fantastic »

My short trip that i stayed with Mercure hotel was really fabtastic. No complain at all. Definetely will stay with them again in my future

Our hotel has responded to the review
Our hotel has responded to the review

Dear ajeng n., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

R. Friends - 30/07/2018 AccorHotels certified review
« Great location, great, friendly and helpful team »

The amenities are very good. Even though there are many rooms, the hotel is quiet. The location is great close to the main streets and in front of the beach. The view from the swimming pool is amazing. The only negative comment I would have is the lack of hotter water when taking a shower as my room's hot water never got warmer than cold... The team at reception, pool and breakfast is great as well as the cleaners. Very friendly and smiling. Also knowledgeable when organizing day trips across the island. I recommended your hotel upon my return to Europe and will continue to do so.

Our hotel has responded to the review
Our hotel has responded to the review

Dear jerome r., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Y. Business - 24/07/2018 AccorHotels certified review
« Fusion »

I enjoyed the athmosphere especially i was in a business trip but also can still experienced the vibe of Bali and the beaches. I also loved the foods and the service at the front desk were awesome!

Our hotel has responded to the review
Our hotel has responded to the review

Dear rambu y., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Hester Friends - 19/07/2018 AccorHotels certified review
« Great hotel »

It was a great hotel with an amazing view close to the beach. The staff was amazing and very helpful and friendly. They were busy with maintenance, so it was quite noisy sometimes till late or very early in the morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hester M., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Jay Solo - 17/07/2018 AccorHotels certified review
« Very satisfied »

Lived up to expectations. Staff very friendly and extremely helpful and accommodating. Very nice hotel architecture. Very clean. Nothing bad.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jens {guest_last_name}, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General manager

Chris F. Couples - 10/07/2018 AccorHotels certified review
« Friendly accommodating staff. »

Staff were nice and friendly. We had a problem with the bedding that we discovered late at night and someone resolved it rapidly. No other issues whatsoever.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher F., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

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