Hotel - Novotel Palembang - Hotel & Residence
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Novotel Palembang - Hotel & Residence Hotel

4.0/5 495 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor unheated pool
    • Natural swimming pool
  • Thermal Spa
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Jogging track  (Nearby)


  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24HRS
    • Opening hours : Week-end 24HRS

Business services

  • 15 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby


LONDON SUMATERA0.1 km / 0.06 mi PLN3 km / 1.86 mi PT PUPUK SRIWIDJAJA0.1 km / 0.06 mi TELKOM3 km / 1.86 mi
PERTAMINA20 km / 12.43 mi PT AGRI INDOMAS0.1 km / 0.06 mi PUSRI3 km / 1.86 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Palembang - Hotel & Residence Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CABINET ROOM 27 m2 2 m 35 17 0 24 0
GOVERNOR 48 m2 3 m 50 23 0 24 20
ASSEMBLY ROOM 52 m2 2 m 64 26 0 36 20
MINISTER ROOM 52 m2 2 m 64 26 26 36 20
SENATOR ROOM 52 m2 2 m 64 26 26 36 20
MAYOR ROOM 77 m2 2 m 80 45 45 50 50
PARLIAMENT ROOM 81 m2 3 m 70 40 40 50 40
COUNSELLOR ROOM 100 m2 3 m 100 55 0 57 60
AMBASSADOR 101 m2 3 m 100 60 0 70 60
CONSULATE 101 m2 4 m 100 60 0 70 60
DIPLOMAT 101 m2 3 m 100 60 0 70 60
REGENT 101 m2 4 m 100 60 0 70 60
BALLROOM I 604 m2 7 m 400 200 93 250 300
BALLROOM II 844 m2 7 m 800 300 103 350 490
GRAND BALLROOM 1,449 m2 20 m 1800 500 500 600 1000
    • Screen
    • Flipchart
    • Meeting room
    • Podium
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 196 rooms

Our restaurants and bars

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See all our bars
See all our restaurants and bars
4.3/5 AccorHotels Rating 3,340 reviews

Our guest reviews for
Novotel Palembang - Hotel & Residence

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 495 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
S. K. Business - 09/07/2019 AccorHotels certified review
« Spacious room and bathroom with comfortable bed!! »

It was a nice stay in novotel, i can rest very well with the comfort bed. The room was spacious. The room will be perfect if the decoration get modernized.

Alex Business - 08/07/2019 AccorHotels certified review
« Satisfying guest »

The service is excellent. Fast, efficiency and attentive to the needs.

Shankar Business - 04/07/2019 AccorHotels certified review
« Shankar »

Cleanliness is something which is very poor. All faucets are malfunctioning. Mosquitos in the roon

Luis S. Families - 26/06/2019 AccorHotels certified review
« receptionst very kind »

clean room plus beverage

Hendriadi Families - 25/06/2019 AccorHotels certified review
« Great Experience »

Nice ambience, friendly staff and great facility. Too bad, we only stayed one night.

Rizky N. D. Families - 25/06/2019 AccorHotels certified review
« Nice »

It was a pleasant night stay there.. but at the time i want to check in. When i told to the receptionist that i was a member of le club then they only look at me then i told them should i sit at the table that already there. They only nodd and say wait we're busy because lots of guess queing to check out.

Ellis G. Business - 21/06/2019 AccorHotels certified review
« Had a good stay »

Had a nice stay . Check in and check out staff are nice

Dewa R. Families - 21/06/2019 AccorHotels certified review

Stay in novo palembang feel like stay in 1-2 starr hotel, breakfast menu is not much, not variety and also limited-the staff always watch us look like we are thief or unwanted guest-so weird beeing in this hotel.

T.a.leo Business - 21/06/2019 AccorHotels certified review
« Great hotel »

Nice and warm welcome

Dwiana O. Families - 13/06/2019 AccorHotels certified review
« Our family best choice for a holiday in Palembang »

A nice hotel for staying with your family because this hotel has family apartments complete with a well equipped kitchen. Our most concern is the toilette. We stayed in a two bed room penthouse, and the year before in a three bed room penthouse. Both of them have one of their toilette didn't built with good quality, because once the toilette become wet, the excess water couldn't drained well, and the toilette become a pool of water. Our other concern is the breakfast. The hotel management prepared enough choice of food, but they never prepare it enough for all guests. Only in one or two first hour of breakfast time, some of the food is already run out and they never prepare to fill it again. It seems that only first guests coming could eat the good food, the rest, even they choosed and paid the best rooms in the hotel like ours, the penthouses, they only can eat the rest food prepared in the restaurant. That's really disappointed our family, that's why most of the time we choose to cook our breakfast in our apartment. During a holiday almost all family will expect good room and good food.

Jimmy N. Business - 27/05/2019 AccorHotels certified review
« Great Experience in Novotel Palembang »

I was pleasantly surprised about the new enhanced checking in experience in Novotel Palembang. I was there on 22nd May evening, after deciding not to stay in Jakarta due to road blockages and flew to Palembang instead. The front desk staffs were most accommodating and understood my plight and assisted me in getting a room for me. Both ladies Anggi & Tahia at the frond desks were most helpful and made me felt so much at home. Kudos to these two lovely ladies.

Alex Business - 25/05/2019 AccorHotels certified review
« Average to moderate stay »

Experience of staying just average, booked 3 room for 3 night but standard treatment.

Ezra Couples - 25/05/2019 AccorHotels certified review
« nice but a bit lodies »

it is a nice ambience but the furniture and design is needed to be updated

Aprinius Business - 19/05/2019 AccorHotels certified review
« Clomplete faxilities »

I can take swim with my doughter, invite my guest at outdoor lobby and order some food during meeting

Ece C. Business - 19/05/2019 AccorHotels certified review
« This time’s visited not that satisfied. »

This time, the AIRCON in the lobby was broken, and when you get or passed by inside, its VERY HOT, more hot that outside temperature. And i booked for non-smoking room, but when i get in my room, have strong cigarettes smells. Even i back to lobby and talk to the manager. Its really not pleasing have to wait 20mins more in the HOT lobby.

Antoni M. Business - 16/05/2019 AccorHotels certified review
« Cozy Place »

As always no words can describe other than cozy place to stay.

Capt E. S. Business - 15/05/2019 AccorHotels certified review
« Business stay Pagerungan »

Stay was as expected from Novotel. Staff were professional, helpful. Rooms were clean and comfortable.

Shahrulzaman Business - 12/05/2019 AccorHotels certified review

Overall excellent service Minor pblm just to take care of mousqito A bit of insect spraying to control the pblms

Julian S. Business - 11/05/2019 AccorHotels certified review
« Comfortable »

Room is nice, pool was quite big and good

Sony A. P. Business - 09/05/2019 AccorHotels certified review
« Sony Agus p. »

I was very satiesfied. The service, the room, food and beverages all very good. Definitely would like to stay here again. Thank you!

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