Hotel - Novotel Palembang - Hotel & Residence
Novotel Hotel Novotel Hotel

Novotel Palembang - Hotel & Residence Hotel

4.0/5 510 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor unheated pool
    • Natural swimming pool
  • Thermal Spa
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Jogging track  (Nearby)


  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24HRS
    • Opening hours : Week-end 24HRS

Business services

  • 15 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby


LONDON SUMATERA0.1 km / 0.06 mi PLN3 km / 1.86 mi PT PUPUK SRIWIDJAJA0.1 km / 0.06 mi TELKOM3 km / 1.86 mi
PERTAMINA20 km / 12.43 mi PT AGRI INDOMAS0.1 km / 0.06 mi PUSRI3 km / 1.86 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Palembang - Hotel & Residence Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CABINET ROOM 27 m2 2 m 35 17 0 24 0
GOVERNOR 48 m2 3 m 50 23 0 24 20
ASSEMBLY ROOM 52 m2 2 m 64 26 0 36 20
MINISTER ROOM 52 m2 2 m 64 26 26 36 20
SENATOR ROOM 52 m2 2 m 64 26 26 36 20
MAYOR ROOM 77 m2 2 m 80 45 45 50 50
PARLIAMENT ROOM 81 m2 3 m 70 40 40 50 40
COUNSELLOR ROOM 100 m2 3 m 100 55 0 57 60
AMBASSADOR 101 m2 3 m 100 60 0 70 60
CONSULATE 101 m2 4 m 100 60 0 70 60
DIPLOMAT 101 m2 3 m 100 60 0 70 60
REGENT 101 m2 4 m 100 60 0 70 60
BALLROOM I 604 m2 7 m 400 200 93 250 300
BALLROOM II 844 m2 7 m 800 300 103 350 490
GRAND BALLROOM 1,449 m2 20 m 1800 500 500 600 1000
    • Screen
    • Flipchart
    • Meeting room
    • Podium
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 196 rooms
  • 48 non-smoking rooms
  • 16 family rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Direct dial telephone
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.3/5 AccorHotels Rating 3,434 reviews

Our guest reviews for
Novotel Palembang - Hotel & Residence

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 510 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Heriyanto Business - 02/10/2019 AccorHotels review

Flush toilet on room 151 not correct working,kindly chk on it,thank you.

Pinasthi D. Business - 27/09/2019 AccorHotels review
« Great! »

nice hospitality, quick services, good taste of F&B, spacious room & nice swimming pool. During my stay, just a bit disappointment of water leaking on sink. Already fixed by engineering and gave me compliment of nice chocolate, but next day still leaking. Its ok tough, just concern on save water in general. Keep on your good services. Suggestion: please add more direction (to ballroom/restaurant) near room or door to door so we can easily know where we should go. For me, direction on room number, was not easy to notice, as we used to focus on room number when heading to the door. in contrary, if we heading outside from our room, we will notice quickly to information that in front of us, not look back at room number.

Robi J. Business - 27/09/2019 AccorHotels review
« good »

its a good experience to stay in Novotel Palembang

Harmansyah Business - 26/09/2019 AccorHotels review

Ok.. rekomen

Lokman Solo - 25/09/2019 AccorHotels review
« Good sleep »

Being greeted with friendly staff starts from the front desk to housekeeper.

Nur F. Families - 25/09/2019 AccorHotels review
« Perfect Location! »

It was easily identifiable and the hotel was so near a spa for only females and PTC mall! The staff that interacted with my family and I had ready smiles and always asked after us.

Ferry H. Business - 23/09/2019 AccorHotels review
« Nice Business Trip with Novotel Palembang »

Everything is Okay but for fill the points of member is quite long

Agus R. Business - 20/09/2019 AccorHotels review
« clean, friendly, comfortable »

very comfortable to spend the night here, because tomorrow must have worked again

Getereida P. Business - 18/09/2019 AccorHotels review
« Good experience but a lot of mosquitos in the room »

Overall, Everything was good.. the bedroom size, the bathroom was large. For breakfast, we loved it so much. But, at night, there were a lot of mosquitos.

Ong T. C. Business - 12/09/2019 AccorHotels review
« Nice »

has a nice and cool surrounding. Just a bit more mosquito

Abumoza Business - 12/09/2019 AccorHotels review
« Expensive compare to other Novotel »

Superb hotel but room price too high and is away above Novotel standard that I used to stay in Indonesia. Not really conducive with mosquito, poor smell especially bathroom maybe due to poor occupancy and poor old towel. To be frank, as this was my first stay at Novotel Palembang, sincere comment, experience not really attractive to repeat stay as feeling like not getting get what I pay. Although with nice facilities, but poor room will discourage a come back guest.

Prana Business - 07/09/2019 AccorHotels review
« quite bad for novotel »

lots of mosquitos an the room

Anonymous Friends - 28/08/2019 AccorHotels review
« Dissatisfied »

Usually 4/5 star hotel comes with very great services. But not for Novotel Palembang. Even the staff were nice, but they personality was passive. Starting from door bell/security that stand still when our online taxi arrived at the lobby, they don’t even try to greet. I ask to get the towel from the basement and when i was in basement i could’nt find the staff so i just get the towel. You should use the towel stall near pool area that have no towel. Definitely will not go back there for that high rate other than cheaper hotel. You should learn the service experience from the cheaper hotel in Bandung, Jogja or Bali.

Liriti Families - 28/08/2019 AccorHotels review
« Great »

It was great..kid love the pool

Rivelyno U. Business - 27/08/2019 AccorHotels review
« Average experience »

Spacious old furnished hotel... Single king-size bed, but that merge from 2 smaller single bed... Lack of various breakfast menu

Thian H. B. Business - 22/08/2019 AccorHotels review
« So far so good ! »

Everything is fine ! Room is clean and tidy ! Only the soundproof has to be improved . Able to heard people knocking their door and stepping sound . Reception staff was well trained and professional especially a staff named Anggi . She was provided the best service from check in until I stepped in the room , she still follow up whether my needs during my stay .

Govind C. Business - 21/08/2019 AccorHotels review
« Awesome keep up the good work »

Came for work purpose. really liked the room and garden view its so peacefull surround with nature amid by the city. shall come again soon

Passa, D. Business - 21/08/2019 AccorHotels review
« could be better »

good place to stay during business trip. Spacy room, clean, toiletries, hospitality, range of breakfast foods. unfortunately there's issue with noisy sound at night and water supply in the morning.

Anonymous Business - 20/08/2019 AccorHotels review
« Sure to be back to Novotel when in Palembang »

The food is nice, the room is comfy, the mall is just around the corner, just have to walk a bit far from lobby to our room

Willy Business - 18/08/2019 AccorHotels review
« GOOD »

Nice view from room and great facilities

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