Hotel - Novotel Hamburg City Alster
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Novotel Hamburg City Alster Hotel

4.0/5 1,272 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 10  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 11 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ALBIS LEASING0.05 km / 0.03 mi CP SHIPS1 km / 0.62 mi PHILIPS1.5 km / 0.93 mi
AON JAUCH&HUEBENER1.5 km / 0.93 mi IBM0.3 km / 0.19 mi SIEMENS1 km / 0.62 mi

Congress centre

CONGRES CENTRUM CCH3 km / 1.86 mi

Exhibition centre

HAMBURG MESSE CONGR4 km / 2.49 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Hamburg City Alster Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ELBE 25 m2 3 m 0 0 8 0 16
JUNGFERNSTIEG 25 m2 3 m 12 0 8 0 0
NORDERELBE 25 m2 3 m 12 0 8 0 0
SUEDERELBE 25 m2 3 m 12 0 8 0 0
ELBE+NORDERELBE 50 m2 3 m 25 12 16 12 0
ELBE+NORDERELBE+SUEDERELBE 75 m2 3 m 50 20 20 30 24
ALSTER 80 m2 3 m 65 25 25 40 32
AUSSENALSTER 80 m2 3 m 65 25 25 40 32
BINNENALSTER 80 m2 3 m 65 25 25 40 32
ALSTER+AUSSENALSTER 160 m2 3 m 140 40 50 84 72
ALSTER+AUSSENALSTER+BINNENALSTER 240 m2 3 m 220 50 70 120 100
    • Screen
    • Flipchart
    • Soundproof
    • TV with VCR
    • Video camera
    • Audio and video equipment
    • Syndicated room
    • Meeting room
    • Office
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Syndicate rooms
    • High speed transmission line
    • Accommodation
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 210 rooms

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 7,753 reviews

Our guest reviews for
Novotel Hamburg City Alster

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,272 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Family - 16/07/2019 TripAdvisor review
« Good business hotel in Hamburg »

Just what you expected from a quality business hotel - clean, enough comfortable, close to U-Bahn, nothing fancy but everything you need for your business or short-stay trip to Hamburg. Our room was suitable for 2 adults and a teenager. We were satisfied for the price/quality ratio. Ventilation needs to be quieter.

Yvonne Business - 13/07/2019 AccorHotels certified review
« Ok »

Breakfast ist great if you eat meat, but there were almost no vegetables. Bathroom was a disaster, water did drain in the shower, the fixings for the bath all were broken and fell off when I tried to shower in the bath because I was covered in soap and couldn't continue showering in the shower or it woukd have overrun. Bed and pillow were very comfortable. Having a quick sauna was nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yvonne G., We welcome your comments on your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will encourage all employees as we strive to continuously improve the quality of our services. Unfortunately we are sorry that you were not satisfied with the breakfast. We will provide more vegetables in the future. And the shower will of course be repaired. Thank you again for sharing your experience with us. We hope your next visit will be as enjoyable as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Ole C. Families - 12/07/2019 AccorHotels certified review
« Relaxing, friendly staff and fair distance to Innenstadt »

Check in was quickly made by friendly staff at the desk. Our room - 3. floor - was newly renovated. Work ongoing at 2. floor but with no inconvenience for us. The hotel is situated aprox. 1½ km from Mönckebergstrasse in center of Hamburg - and Aussenalster even nearer. If the distance is too far to walk for you the nearest entrance for the U-bahn is situated just outside the hotel. Breakfast was perfect, something for everyone, I guess. Waiters were always around which meant, that no tables were left in a mess. We would love to stay another time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ole Bodker C., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

C. Business - 12/07/2019 AccorHotels certified review
« An hotel for tourist »

Overall, this is a nice hotel for family purpose. I was in Hamburg for business. There was no desk in my room. I was forced to worked seated on the sofa which is not practical at all - especially with a sour back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeangabriel C., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

B. Couples - 09/07/2019 AccorHotels certified review
« Excellent hotel »

We really enjoyed our stay in Novotel Hamburg

Our hotel has responded to the review
Our hotel has responded to the review

Dear Benoit B., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Md F. H. Business - 08/07/2019 AccorHotels certified review
« Poor service from nice hotel »

Everything was ok except air conditioning in the room ! It was not working at all in true sense. Only fan was moving but no air cooling was there. I complained twice with reception but no solution rather I was offered that they can open window for me. Simply ridiculous !!!!!!!!!! This is my second time stay in this hotel and can remember I had some problem with my room during first time as well. This is something beyond my expectation from a hotel like Novotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Md.Fazlul H., Thank you for taking the time to tell us about your experience at the Novotel Hamburg City Alster. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Anonymous Families - 01/07/2019 AccorHotels certified review
« Staying at Hamburg Late June 2019 »

The hotel is Comfortable and clean, the Restaurant is good for breakfast but not for lunch or dinner, actually is not open, we had to eat at the bar.. and after 10 pm kitchen is closed ..... also, no room service ....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juan Carlos V., Thank you for taking the time to tell us about your experience at the Novotel Hamburg City Alster. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Anonymous Families - 01/07/2019 AccorHotels certified review
« Basic accommodation »

Room was okay, location next to metro station, breakfast expensive, elevator capasity poor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juha J., Thank you for taking the time to tell us about your experience at the Novotel Hamburg City Alster. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Anonymous Business - 26/06/2019 AccorHotels certified review
« Nice rooms and good food. »

The renovated room was really nice. Bed comfortable and bathroom was modern. Everything nice and clean. Dinner in the evening was fine, but the menu card rather short. Breakfast very good. I missed availability of mineral water in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Naja K., We are thankful for the great review about your stay. We hope you had enjoyable days in Hamburg and a save journey back home. We are delighted that you are satisfied with your stay, the hotel and our staff. Therefor we will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it's our deepest interest that our guests feel welcome at any time. We are looking forward to welcoming you again and wishing a pleasant and successful week! Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Swati Families - 18/06/2019 AccorHotels certified review
« Nice »

It was good. what I liked: Well equipped and modern room, Children play area What can be improved: House keeping

Our hotel has responded to the review
Our hotel has responded to the review

Dear Swati K., We welcome your comments on your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will encourage all employees as we strive to continuously improve the quality of our services. And regarding housekeeping we will improve too. Thank you again for sharing your experience with us. We hope your next visit will be as enjoyable as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Traveller Solo - 11/06/2019 AccorHotels certified review
« Very nice hotell, in a Convenient location »

Nice, Quiet, Clean Hotel in a Convenient location. The subway is right outside and takes you to the City Center and quite a few attractions in Minutes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lars-Kristian R., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Raido Business - 10/06/2019 AccorHotels certified review

I really liked to new renovated room :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raido R., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Draga Business - 10/06/2019 AccorHotels certified review
« Noisy because of the ongoing work »

The ongoing work very loud noise stooped after 18:15 and started in the morning at 7:30. This timing is very inconvenient. Not sure if our secretary was aware of this when she was booking the rooms. If I would be on holiday, that would be extremely inconvenient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Draga G., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Raul Couples - 03/06/2019 AccorHotels certified review
« Great big Room »

For one nite can’t say anything bad I noticed to late that there is a subway station at doorsteps from the hotel, realy like the room,

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Raul Jacobo B., Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Hamburg City Alster. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. René Ykema General Manager Michelle Steffenhagen Assistant Manager

Family - 30/05/2019 TripAdvisor review
« compared to Novotels at France, this one was disappointing »

positiv: + Breakfast: variety and volume, very tasty baguette. + friendlyness (women at reception, waiter at restaurant) + quite room + good position (next to underground-station) negative: - Bar: homepage said that bar with snacks is open until 1 o'clock in the morning. But on 2nd May at 23:30h when we returned hungry from musical, the barman (with beard, without hair, blue suspender) told us that snacks are only available until 21:30h. So we went to bed hungry and disappointed. - mini bar at suite: all bottels are with crown corks, bur there are no tool to open the bottels. - suite: we booked the suite for 3 person, but there were only 2 glasses and towels only for 2 person, not enough clothes hanger and towel hooks. chambermaid: one day they don't take away the empty bottels, the other day they take away half filled bottels. - reception: not informed about opening times of restaurant. - restaurant: same menu card for a whole month with only a few dishes. That is unsatisfactory for a stay of several days. = result: compared to Novotels at France, this one was disappointing.

Anonymous Business - 25/05/2019 AccorHotels certified review

Clean, modern rooms, which met expectations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason S., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Anonymous Families - 25/05/2019 AccorHotels certified review

Everything was great - from quality of hotel room to service from the staff :-)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Soeren H., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Mike K. Business - 22/05/2019 AccorHotels certified review
« Short Business stay in Hamburg »

Convenient hotel with friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike K., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Tamara K. Families - 20/05/2019 AccorHotels certified review
« Absolutely fabulous »

Absolute top hotel, one of the best I have been in Europe. Wonderful service, great rooms, great staff! My daughters and I loved it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tamara K., We are thankful for your open and honest words regarding your stay. We hope you had enjoyable days in Hamburg and a save trip back home. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Christof K. Business - 17/05/2019 AccorHotels certified review
« Room calm and comfortable - good area - some long hair under the pillow »

Except the cleanness on bed everything was fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christof K., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And sorry for the not quite perfect cleanliness. This is not our standard. Please excuse this many times. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

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