Hotel - Novotel Hamburg City Alster
Novotel Hotel Novotel Hotel

Novotel Hamburg City Alster Hotel

4.0/5 1,285 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 11 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ALBIS LEASING0.05 km / 0.03 mi CP SHIPS1 km / 0.62 mi PHILIPS1.5 km / 0.93 mi
AON JAUCH&HUEBENER1.5 km / 0.93 mi IBM0.3 km / 0.19 mi SIEMENS1 km / 0.62 mi

Congress centre

CONGRES CENTRUM CCH3 km / 1.86 mi

Exhibition centre

HAMBURG MESSE CONGR4 km / 2.49 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Hamburg City Alster Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ELBE 25 m2 3 m 0 0 8 0 16
JUNGFERNSTIEG 25 m2 3 m 12 0 8 0 0
NORDERELBE 25 m2 3 m 12 0 8 0 0
SUEDERELBE 25 m2 3 m 12 0 8 0 0
ELBE+NORDERELBE 50 m2 3 m 25 12 16 12 0
ELBE+NORDERELBE+SUEDERELBE 75 m2 3 m 50 20 20 30 24
ALSTER 80 m2 3 m 65 25 25 40 32
AUSSENALSTER 80 m2 3 m 65 25 25 40 32
BINNENALSTER 80 m2 3 m 65 25 25 40 32
ALSTER+AUSSENALSTER 160 m2 3 m 140 40 50 84 72
ALSTER+AUSSENALSTER+BINNENALSTER 240 m2 3 m 220 50 70 120 100
    • Screen
    • Flipchart
    • Soundproof
    • TV with VCR
    • Video camera
    • Audio and video equipment
    • Syndicated room
    • Meeting room
    • Office
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Syndicate rooms
    • High speed transmission line
    • Accommodation
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 210 rooms
  • 206 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 147 family rooms
  • 3 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 7,915 reviews

Our guest reviews for
Novotel Hamburg City Alster

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,285 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
John K. Families - 10/08/2019 AccorHotels review

Good location for U Bann

Our hotel has responded to the review
Our hotel has responded to the review

Dear John K., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Anonymous Families - 06/08/2019 AccorHotels review

Clean and very good.. Best hotel so faar. But only a 7 because the parkering was to expensive

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khaled A., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We regret the raised inconvenience regarding the parking and we would like to apologize for it. Unfortunately, we cannot comprehend what was the reason for the additional payment. We will pass on this incident to the external car park management, because there has recently been a change which causes this Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Vikram Families - 05/08/2019 AccorHotels review
« Great »

Nice and peacful location. Very comfortable beds and other equipments along ith really good breakfast. I wish there was free Car parking as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vikram C., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And we regret the raised inconvenience regarding the parking and we would like to apologize for it. Unfortunately, we cannot comprehend what was the reason for the additional payment. We will pass on this incident to the external car park management, because there has recently been a change which causes this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Christian Families - 05/08/2019 AccorHotels review

ok, stay, very noisy breakfast due to staff was having a cleaning corner in the midd off the breakfast area - sorry to tell you but this was not adding value to us as a guest. Please try to solve that. another downside was that I could not earn points for my stay because I booked via booking - other chains have no issue with that - I don't see the point in being a member further on. I don't like your site for booking neither - it is not user friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christian W., Thank you for taking the time to tell us about your experience at the Novotel Hamburg City Alster. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide every customer with a first-class service experience. That's why your feedback is very important to us. Please be assured that we take the appropriate measures to remedy the problem and prevent it from occurring in the future. We will gladly credit you with 500 points in your account. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Knud B. Families - 03/08/2019 AccorHotels review
« Very satisfied »

Nice room and very nice stay overall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Knud B., We are thankful for the great review about your stay. We hope you had enjoyable days in Hamburg and a save journey back home. We are delighted that you are satisfied with your stay, the hotel and our staff. Therefor we will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it's our deepest interest that our guests feel welcome at any time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Thor Families - 02/08/2019 AccorHotels review
« Very good »

Breakfast was good but could be better. Room 505 was new and clean and very nice. Pretty quiet too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thor S., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Anders S. Business - 01/08/2019 AccorHotels review
« Well functioning and centraly located »

All my needs where meet. The staff was helpful in both reception and restaurent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anders Jan S., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Stewart Couples - 31/07/2019 AccorHotels review
« Please take stay »

Location good for Transport links and St Georg area. Clean hotel, friendly helpful staff. Loud buzzing noise on 4th floor., sounded like water pump/water pipes/tank? Comfortable rooms, good bathroom

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stewart G., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Michael Families - 31/07/2019 AccorHotels review
« Happy »

We alaways enjoy our stay in your hotel,attentive staff in all areas nothing is too much trouble. Lovely atmosphere in the bar area in the evening with sociable bar staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael A. What can we say to your review?! WOW! It is a big pleasure to get this kind of positive feedback. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Mia Families - 27/07/2019 AccorHotels review
« Lovely »

Nice. Plenty of room for a family of 4.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mia M., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Anonymous Solo - 26/07/2019 AccorHotels review

it was nice, i wish gym was bigger and had more tools.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sinan O., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Montetamaro Families - 23/07/2019 AccorHotels review
« We had a great time! »

We enjoyed staying at the hotel, and the breakfast was fantastic. We thought the parking was a bit expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Petra H., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We regret the raised inconvenience regarding the parking and we would like to apologize for it. Unfortunately, we cannot comprehend what was the reason for the additional payment. We will pass on this incident to the external car park management, because there has recently been a change which causes this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Family - 20/07/2019 TripAdvisor review
« Novotel as it should be »

Easy to access the territory at night and the staff kindly explained how to enter underground parking. Parking has enough space. Hotel staff is cordial. Room is new and spacious. Beds are comfy incl. the ones for kids. Slept well. Breakfast - good comparing with other 4-star Novotels visited. Will come again.

MonteTamaro Family - 20/07/2019 TripAdvisor review
« Good but a bit tight for a family of 4. »

After having read many reviews, we requested a quiet room on one of the higher floors with a view. We were placed on the 5th floor and didn't hear a beep all night. There was no view (unless you consider a view of a Porsche garage a view like our son did) but it didn't matter in the end. The room was a bit tight for 4 people. The breakfast was amazing and the check-in and check-out process was smooth and quick. We used the hotel parking and paid 18 EUR for 1 night, which seemed quite expensive. Nevertheless, if we come back to Hamburg, we will most probably book this hotel again because the location is great (the hotel is right in front of a subway stop) and one gets to the harbor within minutes.

Danny Business - 18/07/2019 AccorHotels review
« Fast cheap efficient »

Friendly reception desk, a very pleasant business stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel H., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Joakim Families - 16/07/2019 AccorHotels review
« Very nice hotel with large rooms in an excellent location for city touring. »

Good location, good breakfast with many healthy choices. Good parking under hotel. Excellent service with good checkin/checkout. Large rooms, even for a family of four could stay in the family room with comfort. Nice relax with hot sauna and hammam.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joakim B., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Family - 16/07/2019 TripAdvisor review
« Good business hotel in Hamburg »

Just what you expected from a quality business hotel - clean, enough comfortable, close to U-Bahn, nothing fancy but everything you need for your business or short-stay trip to Hamburg. Our room was suitable for 2 adults and a teenager. We were satisfied for the price/quality ratio. Ventilation needs to be quieter.

Wijayarti H. M. Families - 15/07/2019 AccorHotels review
« Great located and comfortable hotel »

Over all was a great experience. Easy booking and online check in. Receptionist are full of information and good hospitality. The family room is nice and clean. Very satisfying. The location of the hotel and choices of parking lots are very convenient. We are very satisfied guests Regards, Wijayarti Hudi M.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wijayarti Hudi M., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Alexey Families - 15/07/2019 AccorHotels review
« Family friendly »

Great place: -good spot for kids to play -helpful staff -baby crib available

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexey M., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

H. Business - 15/07/2019 AccorHotels review
« Room not equipped with a proper desk »

Arrived early afternoon - needed to work - had not proper table/desk on which to set my computer - resulted in back ache after using an improper body position

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christophe H., Thank you for taking the time to tell us about your experiences at the Novotel Hamburg City Alster. I am sorry that your experience did not meet your expectations or you missed a proper desk. Please allow me to sincerely apologize. At Novotel, we strive to provide every customer with a first-class service experience. That's why your feedback is very important to us. Please be assured that we take the appropriate measures to remedy the problem and prevent it from occurring in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

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