ibis Madrid Aeropuerto Barajas 2 stars

Customer review rating (ALL Rating) 4.4/5 2,613 reviews

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Description

Hotel extras

  • RENOVATED ROOMS; Discover our new KAI rooms. You're going to love them.

  • We have a new space in the Hall, ideal for resting, working and enjoying

  • Breakfast available from 4 a.m. Remember to book it upon arrival.

  • Just 0.6 miles (1 km) from airport terminals and the IFEMA Fairgrounds

  • Airport connection T4: Metro Barajas 800 m (1 stop); BUS 827 at 200 m (4 stops)

Our accommodation(s)

Hotel location

ibis Madrid Aeropuerto Barajas

49 Avenida general
28042 MADRID
Spain

GPS:40.470229, -3.580663

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

POPEAT

Enjoy our new and newly renovated POPEAT restaurant and its amazing menu. Do you like music? With Ibis Music, any day can be an unforgettable musical experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,613 reviews

TripAdvisor Rating  4.0/5  3,442 reviews

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

To be honest, the Ibis Madrid hotel room was disappointing. We chose to stay there thinking there would be a courtesy Van to the airport. There was not. We asked to sit in some chairs in the back of the hotel and were told we couldn’t. There was no place to sit outside the hotel to enjoy the fresh air. The room itself was unwelcoming with several pieces of marginally functional furnishings. We received only two bath towels, nothing for our hands. The cord to the overhead light hung over the table and it looked tacky. The room was very small, hard to open two suitcases at the same time.

Dear Joyce , We sincerely regret that your experience at our Ibis Madrid hotel did not meet your expectations and that you experienced inconveniences during your stay. Your feedback is extremely important to us as it helps us identify areas for improvement and ensure our guests have a satisfactory experience. We understand your disappointment regarding the lack of an airport shuttle service. We would like to point out that we currently do not offer a shuttle service and this is not indicated when making a reservation. Regarding towels, we want to inform you that we provide the standard brand towels in the rooms. However, we always have additional towels available at reception to meet any additional needs of our guests. We will take steps to ensure that this information is clearly communicated in the future. Regarding your request to sit in the back of the hotel, we would like to explain that that area is not enabled for customer use for safety and privacy reasons. We regret any confusion or inconvenience this may have caused. We appreciate your feedback and hope to have the opportunity to welcome you again in the future to demonstrate that we take your concerns seriously and are committed to constantly improving our guests' experience. Sincerely, Jose Manuel Bernal Adjunto de Direccion Ibis Madrid Aeropuerto Barajas Avenida General 49 28042 Madrid

Good stay near airport

Customer review rating 5.0/5

Mrs N. Couples - Confirmed reviews ALL

I asked for a quiet room and was given one at the end of the corridor - it was perfect. Very small thing - I needed an extra pillow and the receptionists are so busy - it would be nice if extra pillows were already in the room to save a trip downstairs to ask for one.

Dear Mrs N., We very much appreciate your comments regarding your stay at the ibis Madrid Aeropuerto Barajas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jose Manuel Bernal Adjunto de Direccion Ibis Madrid Aeropuerto Barajas Avenida General 49 28042 Madrid

Good stay

Customer review rating 4.5/5

Fernando Couples - Confirmed reviews ALL

All systems working! Nice.

Dear Fernando We very much appreciate your comments regarding your stay at the ibis Madrid Aeropuerto Barajas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Antonio García Deputy manager Ibis Madrid Aeropuerto Barajas Avenida General 49 28042 Madrid

good stay

Customer review rating 5.0/5

Eliana Business - Confirmed reviews ALL

no comments

Dear ELIANA i'm Javier , the hotel manager and I really appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Have a great week end Sincerely, Javier

Easy stay near airport

Customer review rating 5.0/5

Annemarie Families - Confirmed reviews ALL

This hotel was great, super clean, easy check in, comfortable beds, and most of all the staff was super helpful with info about getting to the airport at 5 am. Definitely recommend and would stay there again

Dear Anne Marie , We very much appreciate your comments regarding your stay at the ibis Madrid Aeropuerto Barajas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jose Manuel Bernal Adjunto de Direccion Ibis Madrid Aeropuerto Barajas Avenida General 49 28042 Madrid

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Other web-users rate our hotel

  • 2,251 reviews 8.7/10 Location
  • 1,983 reviews 6.8/10 Room
  • 2,130 reviews 8.6/10 Service
  • 56 reviews 6.3/10 WiFi
  • 1,092 reviews 6.2/10 Comfort
  • 935 reviews 8.1/10 Breakfast
  • 807 reviews 7.5/10 Cleanliness
  • 595 reviews 5.9/10 Value

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