Hotel - Mercure Santo Andre Hotel
Mercure Hotel Mercure Hotel

Mercure Santo Andre Hotel

4.0/5 472 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 8 meeting room(s)
See all services

Hotel location

Companies and event centres nearby

Company

BASF14 km / 8.7 mi FIRESTONE4 km / 2.49 mi GENERAL MOTORS7 km / 4.35 mi MERCEDES BENS9 km / 5.59 mi PIRELLI4 km / 2.49 mi SAINT GOBAIN8 km / 4.97 mi TIM6 km / 3 mi
EDS0 km / 0 mi FORD10 km / 6.21 mi ICI TINTAS CORAL8 km / 4.97 mi PETROBRAS8 km / 4.97 mi RHODIA1 km / 0.62 mi SCANIA10 km / 6.21 mi VOLKS WAGEN DO BRAS16 km / 9.94 mi

Congress centre

ANHEMBI25 km / 15.54 mi ESPACO FIGUEIRAS2 km / 1.24 mi PAVILHAO VERA CRUZ8 km / 4.97 mi

Exhibition and convention centre

CENTRO DE EXPOSIÇÕES IMIGRANTES10 km / 6.21 mi

Exhibition centre

IBIRAPUERA25 km / 15.54 mi

Your meetings and events

With three modular meeting rooms, Wi-Fi access and a whole host of facilities, the Mercure Santo André can hold events for up to 250 people. In addition, there are special services for holding cocktail evenings, seminars and formal dinners.The Mercure Santo André is the ideal place to hold any kind of meeting.

Mercure Santo Andre Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
DS 8 m2 3 m 0 0 4 0 0
SEDAN 16 m2 3 m 0 0 8 0 0
CLASSIC 81 m2 3 m 80 30 39 48 30
CONVERSIVEL 81 m2 3 m 80 30 39 48 30
CUPE 81 m2 3 m 80 30 39 48 30
CONVERSIVEL+CLASSIC 162 m2 3 m 165 42 54 50 54
CUPE+CLASSIC 165 m2 3 m 165 42 54 50 54
CONVESIVEL + CLASSIC + CUPE 243 m2 3 m 250 50 68 128 120
    • Flipchart
    • WIFI access
    • Airconditioned meeting room
    • Video equipment
    • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

There is only one word to describe the 126 apartments - charming.

  • 126 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Baby bed
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 3,251 reviews

Our guest reviews for
Mercure Santo Andre Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 472 reviews
Ana P. Business - 16/08/2019 AccorHotels review
« Good and nice stay! »

The room was very comfortable and breakfast area was very nice with a good variety of things to have.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ana Lucia P., Thank you very much for staying here one more time, and thanks God we succeed your expectations. We hope you always have a reason to stay here with us. Have such a wonderful week, and see you next time. Regards, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Anonymous Business - 26/07/2019 AccorHotels review
« Breakfast »

I have no time for a survey, but just one comment: for breakfast you have changed for a coffee machine. The coffee which comes out of it is simply not drinkeable. It tastes downright awful. Adding on that, one machine is not enough when there are a lot of people having breakfast. Otherwise I feel very satisfied with the hotel and its friendly presonnel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dieter K., Thank you for taking the time to tell us about your experience at the Mercure Santo Andre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are working on it to improve our services, we hope next time you get back here, we solve it. In addition I would like to wish you all the best, and have a wonderful week plenty of good luck! Regards, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Samuel Business - 17/07/2019 AccorHotels review
« Cold Hotel and no Breakfast »

I just didn't like. Marriot brand hotels are much better

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samuel M., Thank you for taking the time to tell us about your experience at the Mercure Santo Andre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Scott Business - 10/07/2019 AccorHotels review
« Good experience overall »

Everyone at the hotel was nice and did their best with English since I don’t speak Portuguese. I had some minor issues with the room service food, but nothing terrible. Overall it was a nice stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Scott B., Thank you for taking the time to tell us about your experience at the Mercure Santo Andre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Washington Business - 06/07/2019 AccorHotels review
« Boa experiencia »

Tranquila.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Washington A., We very much appreciate your comments regarding your stay at the Mercure Santo Andre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

R.bühler Business - 27/05/2019 AccorHotels review
« Comfortable Stay in Santo Andre »

It was a comfortable stay in the Mercure Hotel in Santo Andre. All my wishes have been considered and in the meanwhile the Internet access is really good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard B., Thank you for staying here one more time, and this time, everything was ok. We hope every time you stay here, we can succeed your expectations. have such a wonderful week. See you next time, regards. Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Sandro N. Business - 23/05/2019 AccorHotels review

The only part that I wasn’t pleased was with your breakfast , on my first morning , nobody was there or , actually one young man was in the bar area but not in re breakfast area where he should be , Jen was chatting with the security person but not replenishing food or nothing , scramble eggs were dry and attached to the bottom of the pan , no white cheese or croissants because most likely everything was gone! I was not impressed at all. Need to improve on that for sure. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandro N., Thank you for taking the time to tell us about your experience at the Mercure Santo Andre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Anonymous Business - 20/05/2019 AccorHotels review

The fridge was quite noise when it starts cooling. My room number was 706 (last floor). There was also another source of noise coming from the roof, maybe a air conditioning external engine?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luca R., Thank you for taking the time to tell us about your experience at the Mercure Santo Andre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Orlando B. Business - 05/05/2019 AccorHotels review
« Great people!! »

People and services are great! Only problem is the hot water, that sometimes takes half an hour to come on the shower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Orlando B., Thank you for taking the time to tell us about your experience at the Mercure Santo Andre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have some problem with the hot water, but we are working on to solve it, we hope next time you come here we have no trouble with it. We hope to see you soon, have a wonderful week. Regards, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Hilde Business - 20/04/2019 AccorHotels review
« very basic hotel, but at a nice location »

Hotel room is very basic, breakfast is poor, fitness room is equipped with unstable equipment and reception takes a long time without any refreshment after 22hours travel ...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hilde L., Thank you for taking the time to tell us about your experience at the Mercure Santo Andre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

J. A. Business - 17/04/2019 AccorHotels review
« It was a good stay, could use some updates to the rooms »

Staff was awesome!! Rooms could use some updates (at least the second room I was in on the 7th floor). There is only one electrical outlet close to the bed and not easily accessible. This makes it hard for items needing charging during the night that you use for waking up or even watching movies on laptop or tablets. Had issues with the lights by the bed, they didn't work. Maintenance came in and fixed what they could. The bathroom door would not stay open. It would always close from gravity. Water pressure was an issue in the shower, not very high compared to the rooms on the 3rd floor. The restaurant was clean and the food was good. It would be great if the menu had more choices to choose from. Not just burgers and chicken, maybe add seafood, pasta, more meat selections and appetizers could use more choices as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James Jeremiah A., Thank you for taking the time to tell us about your experience at the Mercure Santo Andre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. About our menu we have different options on our bar menu, some appetizers, next time you stay here, ask about it. And every time you stay here we will try to select one room on 3rd floor. Thank you one more time about your comments, have a wonderful week and see you next time. Regards, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

John M. Business - 13/04/2019 AccorHotels review
« Great service and great breakfast! »

The front desk was very helpful and even loaned me an adapter as I had brought the wrong one. There were many options for breakfast and the food was fresh. A great environment!

Our hotel has responded to the review
Our hotel has responded to the review

Dear John William M., We very much appreciate your comments regarding your stay at the Mercure Santo Andre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Jonas Business - 11/04/2019 AccorHotels review
« Good service and nice staff »

Great breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonas L., We very much appreciate your comments regarding your stay at the Mercure Santo Andre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

A M. Business - 10/04/2019 AccorHotels review
« A comfortable place to stay »

Very good. The front office staff were helpful when I emailed a question regarding nearby shopping.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrewryan M., We are so happy because you are here with us every now and then, in addition, we are glad about you warming comment. It is a pleasure for us to serve you, we hope you get back soon. Thank you very much, regards. Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Anonymous Business - 05/04/2019 AccorHotels review
« Nice hotel, nice location »

Good stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel R., Thank you again for staying here with us, we are very happy about it. We are glad because you could feel our services and our warming services, just you know, everything you need during your stay here our people is prepare to do it. thank you on more time and have a wonderful week, see yo next time. Regards, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Anonymous Friends - 04/04/2019 AccorHotels review
« Great..very clean and the staff were great »

As above. I was very satisfied with the hotel. Very clean and quiet.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Dear Mr. B., We are very glad because you stayed here in our hotel, and we are happy because you let a warming comment regarding it. We hope you always have a reason to stay here again. We wish you all the best, have a wonderful week. Regards, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Anonymous Business - 04/04/2019 AccorHotels review
« lower performance than during previous stays »

Obviously less employees (nobody in restaurant during breakfast), only one rather slow person at reception desk, it took me 30 minutes to check out. Cleaning and maintenance worse, support in shower broken, black spots in shower. Paper bags of previous guest still in the room. no kleenex in box in bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christoph G., I am very disappointed about your experience on your last stay, as you stay many times here you could see that is not our quality of service. We have a meting with our team about everything you said bellow, and we hope next time you stay here you feel any improvement about it. We hope to see you again, that will be a pleasure to receive your booking, have a good week, and see you soon. Regards, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Rafael J. W. Business - 28/03/2019 AccorHotels review
« spotless »

everything worked out perfectly well, from the check in to the check out.

Our hotel has responded to the review
Our hotel has responded to the review

Hi dear Rafael Jaen w., We are very glad, because you stay on more time here, and thank you about your comment, because this is motivation to our team. They work very hard to impress all our guests, we hope to do it every time you stay here. Have a wonderful week and see you soon. Regards, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Erivelto B. Couples - 20/02/2019 AccorHotels review
« booking, check-in, room »

Easy and quick to book, same about check-in and the room was comfortable and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Olá Sr. Erivelto, Somos muitos agradecidos por ter escolhido nosso hotel, e ter dedicado tempo em nos avaliar. Nós realmente nos importamos com o conforto e a cordialidade com todos nossos hóspedes, esperamos que sempre possa se sentir como em sua segunda casa. Desejamos uma excelente semana, e até a próxima hospedagem. Abraços, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Anonymous Business - 17/02/2019 AccorHotels review
« Amazing »

Very pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Orlando P., How exciting to have you here always with us, and thank you in advance for telling us about your stay. It is that we want, make all our guests pleased, it is one of our goals, we hope to see you soon. Have such a wonderful week, and see you next time. Regards, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

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