Hotel - Mercure São Paulo Paulista Hotel
Mercure Hotel Mercure Hotel

Mercure São Paulo Paulista Hotel

4.0/5 885 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)
  • Dry cleaning / Ironing
  • Porter  (Nearby)

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 6 meeting room(s)
  • Web Corner on a Mac
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Hotel location

Companies and event centres nearby

Company

CALDBURY ADAMS1 km / 0.62 mi FIESP0.8 km / 0.5 mi PETROBRAS0.7 km / 0.43 mi
CITIBANK0.5 km / 0.31 mi IBM2 km / 1.24 mi ULTRAGAS1 km / 0 mi

Congress centre

CENTRO DE CONVENÇOES REBOUÇAS1.5 km / 0.93 mi CENTRO DE CONVENÇÕES FREI CANECA2 km / 1.24 mi CENTRO DE CONVENÇÕES SÃO LUIS1 km / 0.62 mi FECOMERCIO1.5 km / 0.93 mi

Exhibition centre

PARQUE IBIRAPUERA3 km / 1.86 mi

Your meetings and events

The events area has 4 rooms with capacity for up to 140 people. The hotel offers a specialist support team who can adapt the space to meet your specific requirements.

Mercure São Paulo Paulista Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SENTIDOS 30 m2 3 m 20 14 12 16 0
HISTÓRIA DA ARTE (B) 47 m2 3 m 40 16 14 16 18
MODERNIDADE (A) 47 m2 3 m 40 16 14 16 18
FORMAS (C) 48 m2 3 m 40 16 14 16 18
A+B 94 m2 3 m 80 24 26 30 0
A+B+C 142 m2 3 m 140 38 42 60 18
    • Flipchart
    • Videoconferencing
    • Audio and video equipment
    • WIFI access
    • Airconditioned meeting room
    • Slide projector
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 154 rooms

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 9,308 reviews

Our guest reviews for
Mercure São Paulo Paulista Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 885 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Jay S. Solo - 15/06/2019 AccorHotels certified review
« Noisy side of the room without sunlight, on lower floor. »

I was put on a room on the second floor with construction outside the hotel, which began as early a 9 am. Was noisy. I had requested for a room on another floor but was told that it was not available. After paying about $100 per night without breakfast, I guess I could have found better options and service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jay S., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Paulista Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rosilene Weisshaupt General Manager 11…

Paolo Business - 09/06/2019 AccorHotels certified review
« Position ok, but hotel a bit old »

Convenient position, but rooms and corridors look and smell old. Initially my business booking ( booked via Company tools) was cancelled, and I was not notified. My window in the room (409) was broken and did not close well. I was told the following day it would have been repaired, but this never happened.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paolo T., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Paulista Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rosilene Weisshaupt General Manager 11…

Barb J. Business - 03/06/2019 AccorHotels certified review
« I love this place »

Quiet. Front desk staff are helpful and friendly. Breakfast is also very pleasant with great coffee

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barbara Ann J., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hopeto receive you again. Sincerely, Rosilene Weisshaupt General Manager 11…

Gilberto R. Business - 29/05/2019 AccorHotels certified review
« Great hotel close to Paulista Av. »

Great place to stay in São Paulo. Very nice location, one block from Paulista Avenue. Nice staff, good service. Easy access.

Our hotel has responded to the review
Our hotel has responded to the review

Sr. Gilberto M., Bom dia Agradeço por ter respondido a nossa pesquisa sobre a sua hospedagem no Mercure São Paulo Paulista. Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Espero poder recebê-lo em breve. Atenciosamente, Rosilene Weisshaupt Gerente Geral 11…

Gustavo Business - 23/05/2019 AccorHotels certified review
« I spent a good time at a reasonable price »

Pleasant. Effective. Solution of problems

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gustavo Ismael V., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope to receive you again. Sincerely, Rosilene Weisshaupt General Manager 11…

Beatriz C. Business - 21/05/2019 AccorHotels certified review
« Dr »

first day, #1306, the internet would not work and the pavement was cracked in such a way that it ruined my socks. Then I changed room, which was better. it was a shock to find out that the bar did not have short glasses for a whisky, they only had 1!!!and the waiter said they had broken and not replaced to date. The staff in the counter was very kind, but the staff in the restaurant and the bar was not, at all. I think the hotel needs some professional manager and better training, as much as a frequent look at the accommodations. I also suggest the hotel uses some fragrances in the ambiance, and observes that when we enter a hotel room you must sense at least a clean aroma.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Beatriz Elisa Fernandes da Cunha B., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Paulista Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rosilene Weisshaupt General Manager 11…

Pedro A. Business - 21/05/2019 AccorHotels certified review
« Good but noisy »

Good and confortable bedroom but noisy street that the window couldn’t stop.

Our hotel has responded to the review
Our hotel has responded to the review

Sr. Pedro A., Bom dia, Agradeço por ter respondido a nossa pesquisa sobre a sua hospedagem no Mercure São Paulo Paulista. Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Espero poder recebê-lo em breve. Atenciosamente, Rosilene Weisshaupt Gerente Geral 11…

Paulo R. E. O. Business - 20/05/2019 AccorHotels certified review
« Worse Mercure I’ve ever been to »

Rooms are small. Armchair in room very uncomfortable. Restaurant understaffed (no one there to help me for a period of at least 10 minutes during breakfast. At dinner, I ordered “filet mignon” and they brought me an inferior type of meat.

Our hotel has responded to the review
Our hotel has responded to the review

Sr. Paulo O., Bom dia Agradeço por ter respondido a nossa pesquisa sobre a sua hospedagem no Mercure São Paulo Paulista. Peço desculpas pelo ocorrido e tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Espero ter a oportunidade de melhor servi-lo num futuro próximo. Atenciosamente, Rosilene Weisshaupt Gerente Geral 11…

Silvina Business - 16/05/2019 AccorHotels certified review
« Good »

it was fine. normal, nothing great really.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Silvina Maria R., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope to receive you again. Sincerely, Rosilene Weisshaupt General Manager 11…

Alicia Y. Business - 13/05/2019 AccorHotels certified review
« Comfortable »

Very good attention. Quick and polite. Very good english and spanish sopken in the cases where my portugues was not enough. Help with the computer power adaptor which was decisive at a late hour to continue my work. I really thank it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Alicia, We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Belviso Assistant Manager MERCURE SÃO PAULO PAULISTA

Robert R. Business - 12/05/2019 AccorHotels certified review
« Efficient, friendly, excellrnt hospitality »

Room clean and comfortable, breakfast sufficient choice, check in and check out very fast and professional friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert Andre Willy R., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosilene Weisshaupt General Manager 11…

Ruben Business - 07/05/2019 AccorHotels certified review
« Nice location, but bathroom needs some improvements »

Great staff and location. Suggest some bathroom improvements, and offer better TV selection.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ruben Dario M., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope to receive you again. Sincerely, Rosilene Weisshaupt General Manager 11…

Anonymous Business - 03/05/2019 AccorHotels certified review
« Room was ok but no response to get TV fixed »

I have stayed at this hotel annually over the past 4 years. It is close to the office which is the main reason. the staff is always friendly and the room always clean. This particular trip I had a issue with my TV not working which I informed the front desk about twice. I never received a response and the TV was never fixed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen B., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Paulista Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julia Belviso Assistant Manager MERCURE SÃO PAULO PAULISTA

Dana Business - 24/04/2019 AccorHotels certified review
« very good »

the location is great, and the staff was speaking in English and they were very helpful, room service came very fast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dana J., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope to receive you again. Sincerely, Rosilene Weisshaupt General Manager 11…

Hermes C. F. Business - 24/04/2019 AccorHotels certified review
« Best Mercure that I ever stay »

All hotel personnel that I had contact with was very kind. The best Mercure plates that I ever tasted, and fastest delivery time also.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hermes Silva Cerelli F., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosilene Weisshaupt General Manager 11…

John Solo - 23/04/2019 AccorHotels certified review
« Wonderful quiet stay with great breakfast »

I returned to this hotel for a 4-night stay. Everything was perfect: helpful staff, great breakfast and restful sleep. This is now one of my favorite hotels in Sao Paulo

Our hotel has responded to the review
Our hotel has responded to the review

Dear Johnny L., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Belviso Assistant Manager MERCURE SÃO PAULO PAULISTA

Bettina Business - 22/04/2019 AccorHotels certified review
« Practical »

Useful and practical

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bettina C., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Belviso Assistant Manager 11… MERCURE SÃO PAULO PAULISTA

Business - 21/04/2019 TripAdvisor review
« Excellent location. Nice rooms. »

Very well located, one block from Paulista Ave. Rooms are comfortable. The bathroom needs a renovation. Have stayed here for four weeks straight. The gym is small, but enough. The best employee by far is Andrei. Very helpful and kind. If you need a calm room, make sure to ask at check in. Some rooms are noisy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danielnegraobh Thank you so much for your feedback. We are so pleased that you enjoyed your stay with us! We look forward to welcoming you back to the Paulista soon! Best regards,

Mariana C. Business - 20/04/2019 AccorHotels certified review

Good, however the bathroom is quite old. The toilet flush isn't strong enough and there were ants in the bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mariana C. M., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Paulista Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julia Belviso Assistant Manager MERCURE SÃO PAULO PAULISTA

Anonymous Business - 17/04/2019 AccorHotels certified review

Room was comfortable. The gym was good with access to the equipment I used. The housekeeping services were excellent. Room always inviting at the end of the day. Food from room service was not always hot. Food was generally good (just the temperature) and I got what I ordered and the servers were very friendly. Breakfast buffet kept well stocked. Dining room service was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patricia S., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosilene Weisshaupt General Manager 11…

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