Hotel - Novotel Suites Gare Lille Europe
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Gare Lille Europe Hotel

4.0/5 1,728 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Boutique Gourmande
  • Porter

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Opening hours : Week 07:00-11:00
    • Opening hours : Week-end 07:00-12:00

Business services

  • Web Corner
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

AUCHAN1 km / 0.62 mi CAISSE D'EPARGNE1 km / 0.62 mi DELOITTE1 km / 0.62 mi HOLDER1 km / 0.62 mi LA REDOUTE1 km / 0.62 mi OKAIDI GROUP1 km / 0.62 mi REDCATS1 km / 0.62 mi WORLD TRADE CENTER0.1 km / 0.06 mi
BAYER1 km / 0.62 mi CARREFOUR EURALILLE1 km / 0.62 mi FIDAL1 km / 0.62 mi KPMG1 km / 0.62 mi LES 3 SUISSES1 km / 0.62 mi PARFUMERIE DOUGLAS1 km / 0.62 mi VAUBAN HUMANIS1 km / 0.62 mi

Exhibition and convention centre

LILLE GRAND PALAIS1 km / 0.62 mi

Our suites

  • 126 suites
  • 113 non-smoking suites
  • 4 suites for people with reduced mobility
  • 35 family suites
  • 8 connecting suites
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • TV Bouquet beIN Sports
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Baby bed
    • High speed transmission line
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our suites fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 5,285 reviews

Our guest reviews for
Novotel Suites Gare Lille Europe

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 1,728 reviews
Jeremy Business - 04/10/2019 AccorHotels review
« Welcoming staff, so so hotel »

Great rooms, very comfortable. Location is good and bad, practical with train arrivals and departures but not ideal for evening outings. It is missing an indoor courtyard to help get relief from the incessant pressures of the train stations coming and goings.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JEREMY G., We very much appreciate your comments regarding your stay at the Novotel Suites Gare Lille Europe. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are happy that the calm and comfort of your room has been adapted to your expectations and that you have been able to enjoy your stay in our hotel. And we are sincerely affected that the welcome of our team has conquered you. We attach a particular attention to the stay and support of each of our customers. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The whole Novotel Suites team

Alex P. Friends - 01/10/2019 AccorHotels review
« not the room I expected »

I had booked a Superior suite - 1 double, 1 single, and 1 single sofa bed. The first room was a room with 1 double and an unmade sofa bed. Went back and asked for what was booked. ended up with 1 double and 1 single sofa bed. Not what was booked. We couldn't be bothered further.

L. Business - 29/09/2019 AccorHotels review
« The room is spacious. »

The room is calm enough very spacious. Good idea to have a table in the room. A bit surprised by the plastic feel of the toilet. Might think of changing the curtains system.

Jon &. G. C. Couples - 29/09/2019 AccorHotels review
« mr john C. »

Stayed at novotel suites before. This time a poor experience. On arrival after long train journey & heavy rain, little interest shown in our arrival. When querying the non opening suite door more disinterest. too much tech involved. Overall experience was cold, aloof, sterile & overpriced. The doorstep to the bathroom a potential leg breaker. no restaurant, forced to walk in heavy rain to Plaza hotel. Entire experience lacked the human element.

Geraldine Friends - 28/09/2019 AccorHotels review
« very satisfactory »

You wheelchair accessible room is as it says. The beds are comfortable, even the sofa bed. It would be better if one could book a wheelchair accessible room on the website without having to contact the hotel. Also, if your on line check in confirmed that the room was wheelchair accessible.

Yannick Business - 28/09/2019 AccorHotels review
« Completely what I have expected »

In the standards and employees were very kinds and fully at your derive

Anonymous Families - 26/09/2019 AccorHotels review
« The service from the staff was great. »

While the service we received was great and the rooms were very comfortable I am disappointed that I have been charged twice on my credit card. I booked online ref: HRGDFKMR and paid €139.49. When I checked out I paid for our incidents (breakfast and drinks) and was also charged for the accommodation (Invoice H52…) €204.59. I was assured that ghe accommodation charge of €139.49 would be credited back to my credit card with a day. I was charged on 23/09/19 and it is now 26/09/19 and still no refund has bern received. Can you please advise when I will receive the credit.

Van N. Solo - 18/09/2019 AccorHotels review
« Excellent »

It's always a pleasure to arrive at the Novotel Suites in Lille Europe. I am always welcome with a heartfelt smile and great professionalism. The check-in is quick, I receive a nice room on the 3th floor with all amenities and my voucher with the welcome drink. And I feel home. The room is great with a table to work, a double bath- and shower room, a fulfilled fridge, the wellness products in the bathroom. I also appreciate the wellness centre. The staff is very kind

David Solo - 16/09/2019 AccorHotels review
« A nice return visit »

Just a short stay and everyone and the room were all in very good form Thank you

Edward B. Couples - 16/09/2019 AccorHotels review
« Great Accommodation and handy for the City as all as the Train Station »

Lovely room with great comfortable bed and separate lovely power shower and bath. Nice to have Microwave and other facilities although would have been useful to have plates etc to prepare meals

Pat J. Couples - 16/09/2019 AccorHotels review
« Mr »

Perfect place to stay. There was a protest outside hotel on Thursday night but we felt very safe. Would be nice if you could let us know what the protesters were about?

Johan Business - 10/09/2019 AccorHotels review
« Efficient experience »

The check-in via internet is very efficient, when I arrived my key was available and there were no further administrative things to do. Also the checkout was similar efficient. The room is large and clean and the breakfast simple but sufficient.

Claire T. Couples - 08/09/2019 AccorHotels review
« Mrs Claire Marshall (Claire T.) »

Very enjoyable. Good room, high floor, canopé-lit made up as requested. Helpful reception. Air conditioning too warm, even when adjusted low.

Francia Families - 07/09/2019 AccorHotels review
« Very comfortable room and perfect location »

Nice welcoming staff. Comfortable suite for a family of 4

Jeremy L. Couples - 06/09/2019 AccorHotels review
« Excellent location and very clean, smart and modern accomodation. »

Extremely comfortable room. Very helpful staff. Close to all amenities, and basically everything you could ask for from holiday accommodation.

Letitia L. Families - 05/09/2019 AccorHotels review
« It was great »

My stay was great your staff was very pleasant to me and my family. They attended to everything we needed almost immediately. Simon was excellent from since the time I called to make my reservations months ago, and I also spoke with Judy who made a lot of things easier. The only negative we had was the wifi issue. We didn't have wifi for the first 3 days when we got there and even after the problem was resolved the wifi keep dropping in our room daily which lead us to use the lobby area more often to contact family back home. Kitchen staff was extremely pleasant and house keeping did an amazing job. You will definitely see me again.

Cpa Couples - 02/09/2019 AccorHotels review
« Room not clean ! »

Room not clean!

Anonymous Families - 02/09/2019 AccorHotels review
« Convenient location, but hotel failed to impress »

Air-conditioning was poor and ineffective. Thankfully the windows opened to provide cooler air in hot and uncomfortable room. However, the noise from the busy road outside was deafening. Bathroom was reminiscent of a cheap B&B in London not a four-star all-suite hotel of a global chain. Altogether disappointing and over-priced. Would not choose this hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M.S., Thank you for taking the time to tell us about your experience at the Novotel Suites Gare Lille Europe. I am sorry to knowt hat experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer. Therefore your feedback has been a source of improvment. Please be assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Simon, front office

Claire F. Families - 31/08/2019 AccorHotels review
« Mrs Claire F. »

Waited too long at reception to be acknowledged, addressed, checked in.

Al Families - 29/08/2019 AccorHotels review
« Not very clean »

The bathroom wasn't very clean

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