Hotel - Novotel Queenstown Lakeside
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Novotel Queenstown Lakeside Hotel

4.0/5 3,556 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • QUEENSTOWN AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Japanese
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat (Paying)
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
    • Golf practice facilities
    • Golf lessons
  • Outdoor tennis court  (Nearby)
  • Bicycles rental  (Nearby)
  • Skiing  (Nearby)
    • Ski hire facilities
    • Ski rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 1 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

AJ HACKETT-BUNGY22 km / 13.67 mi

Congress centre

QUEENSTOWN EVENTS CENTRE8 km / 4.97 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network Our years of experience have let us build a great expertise in meetings organization.

Novotel Queenstown Lakeside Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
AT MEETINGZ 60 m2 4 m 80 40 40 50 25
    • Screen
    • Flipchart
    • Meeting room
    • Lectern
    • Day light
    • Slide projector
    • Overhead projector
    • Airconditioned meeting room
    • WIFI access
    • High speed transmission line
    • Kitchen & restnt hire available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 11,374 reviews

Our guest reviews for Novotel Queenstown Lakeside

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,556 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Aixa Families - 15/03/2019 AccorHotels certified review
« Fantastic »

Very clean, good service & amazing breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aixa, We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback, especially about our service and breakfast. Thank you for sharing your experience, and we hope to welcome you back in the near future. Warm Regards, Rachel Whittle Guest Relations Manager

Anonymous Couples - 15/03/2019 AccorHotels certified review
« Relaxing atmosphere surrounded by pleasant ,helpful staff. »

Nothing too much trouble for staff. Smiling greetings. Interesting menu.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your experience of your recent stay with us. We are delighted to see you had a relaxing stay with us and the staff were so helful and pleasent. Thank you once again for your time and we look forward to welcoming you back to Novotel in the future. Warm Regards, Rachel Whittle Guest Relations Manager

Gordon W. Couples - 15/03/2019 AccorHotels certified review
« Just what required »

Very well located, staff very friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gordon, Thank you so much for sharing your experience with us ! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Rachel Whittle Guest Relations Manager

Allan W. Families - 14/03/2019 AccorHotels certified review

Nice place but you abused your trust in us we had booked 3 rooms for family walked the Milford track 3 months out my brothers wife had a bad illness that has stopped her from coming over to New Zealand i rang up and gave you plenty of warning to resell the room which you charged us at $450-00 a nite $900-00 in total very expensive but Ultimate hikes had booked the first and last nite and we thought we would spend an extra 2 nites But this is left a foul taste with your hotel and we even exlained when we arrived and you still could not help us, i was an accour member for 3 years, this has put us off Novatel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Allan, Thank you for taking the time to tell us about your experience at the Novotel Queenstown Lakeside. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I would like to reach out to you to speak with you further regarding your exerience, if you could advise me the best number to call you on and a suitable time, that would be great. I look forward to speaking with you. Warm regards, Angela King Executive Assistant Manager

Laurence Families - 14/03/2019 AccorHotels certified review
« Excellent location, good value hotel »

An efficient and welcoming check-in with welcome drinks. Room was comfortable and was an upgrade to alpine-view which was appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laurence, We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback, especially about our service and location. Thank you for sharing your experience, and we hope to welcome you back in the near future. Warm Regards, Rachel Whittle Guest Relations Manager

Anonymous Families - 13/03/2019 AccorHotels certified review
« It was a lovely hotel in a great position »

The hotel staff were very helpful, the rooms were very clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Rachel Whittle Guest Relations Manager

Anonymous Friends - 13/03/2019 AccorHotels certified review
« Hotel met my requirements »

There was nothing wrong with my stay, the staff were helpful and friendly. The bed extremely comfortable. The view was great, was nice to sit out on the balcony relaxing after busy days.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback. I am glad the staff were so helful to you and you had a relaxing stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm Regards, Rachel Whittle Guest Relations Manager

Peter M. Friends - 13/03/2019 AccorHotels certified review
« Good »

Professional and everything in order.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, Thank you that is wonderful to hear. We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Rachel Whittle Guest Relations Manager

Mayank G. Couples - 13/03/2019 AccorHotels certified review
« Fabulous location »

Loved it! The buffet breakfast was amazing. The staff were so friendly and helpful. Victoria who checked us in was helpful in providing us all the information for our visit as well as recommending parking options. Andrea the bartender made the best drinks ever. Brett the concierge was always friendly and got our car out for us from valet asap. The room service was impeccable and the buffet breakfast was delicious. The location of the hotel is so central and right in front of the lake. My wife and i had a lovely honeymoon here, thank you so much!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mayank, We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback, especially about our staff, I will pass your kind comments on to Victoria and Brett. Thank you for sharing your experience, and we hope to welcome you back in the near future. Warm Regards, Rachel Whittle Guest Relations Manager

Anonymous Friends - 12/03/2019 AccorHotels certified review

great staff Clean rooms Very accommodating to our requests for an extra hour to check out- we had booked 2 rooms and only wnated to extend 1.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Rachel Whittle Guest Relations Manager

Andrew R. Friends - 12/03/2019 AccorHotels certified review
« The perfect location in the perfect Alpine village »

It's always a pleasure to stay here. This was our second visit and it was as excellent as the first. The location, service and value for money is perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew R., We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm Regards, Rachel Whittle Guest Relations Manager

Anonymous Solo - 12/03/2019 AccorHotels certified review
« Great way to recover after my attempt to complete an ultramarathon. »

I was able to relax and recover from my attempt at my first ultramarathon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback. Well done for being pat of the ultramarathon. I am sure it was an amazing experience, I am glad you enjoyed your stay and it was relaxing. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm Regards, Rachel Whittle Guest Relations Manager

Peter T. Couples - 11/03/2019 AccorHotels certified review

Location great. Room good. Very disappointed with the credit card surcharge policy. This might be standard practice in your industry but it is poor form given the high cost of the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback, especially about our location. I will pass on your feedback regarding the credit card surcharge. Thank you for sharing your experience, and we hope to welcome you back in the near future. Warm regards, Angela King Executive Assistant Manager

Allison Solo - 11/03/2019 AccorHotels certified review
« A welcome rest and great service »

Everything great- lovely room with surprising personal touches. Great bed and location excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Warm Regards, Kewalee La-orsuwan Guest Relations Manager

Wayne L. Business - 11/03/2019 AccorHotels certified review

Room was well appointed and clean ... room service excellent ... reception and concierge staff also welcoming and efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wayne L., We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kewalee La-orsuwan Guest Relations

Kartina Business - 11/03/2019 AccorHotels certified review
« Welcoming and comfortable! »

As always, the team at Novotel Lakeside Queenstown looked after the SKY Sports NZ Crew really well during the NZ Open Week. A few of us even mentioned that it felt like coming back to our second home when we arrived!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kartina E., We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback and have you back here with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope to see you around as we know that this trip will be your last one. We will miss you Katrina. Warm Regards, Kewalee La-orsuwan Guest Relations Manager

Anonymous Business - 11/03/2019 AccorHotels certified review
« have stayed there alot, doesn't seem to change heaps. but simple things do slip »

its always comfortable, but on occasions you don't get towels in your room. or in this case some work colleagues received chocolates every day in there room saying welcome, where as myself and others didn't. but we had stayed with the hotel on more occasions.

Ashley Couples - 11/03/2019 AccorHotels certified review
« A great stay in an excellent location »

All staff were extremely helpful and well mannered. Room was clean and tidy and the car parking service and valet was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ashley, Thank you for taking the time to review your stay with us, we very much appreciate your comments. It is always a pleasure to receive positive feedback, especially regarding our wonderful staff members. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Victoria Hutcheon Guest Relations Manager

Jane Couples - 11/03/2019 AccorHotels certified review
« Great location, comfy bed, lovely clean room »

Very pleasant stay, can't complain about anything. The room was nice, the bed was comfy. We had dinner in the restaurant, also breakfast. Food was nice, service was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane W., We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Kewalee La-orsuwan Guest Relations

Anonymous Families - 11/03/2019 AccorHotels certified review
« Comfortable with fantastic views »

Easy check-in, friendly staff, well-appointed room with good amenities and a great view

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margaret H., We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Warm Regards, Kewalee La-orsuwan Guest Relations

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