Hotel - Pullman London St Pancras
Pullman Hotel Pullman Hotel

Pullman London St Pancras Hotel

4.5/5 5,363 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 17 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Congress centre

BARBICAN3 km / 1.86 mi

Exhibition centre

EXCEL11 km / 6.84 mi

Your meetings and events

Planning a product launch, board meeting or team day? Still undecided? No problem - the hotel has 17 contemporary meeting spaces that can be configured for any type of function.For larger events, our Shaw Theatre is London's largest tiered auditoriumattached to a hotel, with 446 seats equipped with folding writing tablets.All 12 meeting rooms are equipped with SMARTboard and high-speed Internet access, and free WiFi is available throughout the hotel. For a different meeting experience, the'Business Playground' room has been specially designed for small, exclusive meetings for up to 12 people. The 'Business Playground' room is a far cry from very formal conventional meeting rooms and disrupts the codes of business with style.

Pullman London St Pancras Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
HYDE PARK 5 24 m2 2 m 20 0 10 12 8
REGENTS PARK 3 24 m2 2 m 20 0 12 0 8
HYDE PARK 4 25 m2 2 m 20 0 10 12 8
REGENTS PARK 4 26 m2 2 m 20 0 12 0 8
HYDE PARK 2 30 m2 2 m 30 14 16 14 14
REGENTS PARK 5 30 m2 2 m 30 14 12 12 12
REGENTS PARK 6 31 m2 2 m 30 14 12 12 12
REGENTS PARK 7 31 m2 2 m 30 14 12 12 12
HYDE PARK 3 32 m2 2 m 30 14 16 14 14
HYDE PARK 1 34 m2 2 m 30 14 16 14 14
HYDE PARK 6 36 m2 2 m 30 14 12 16 12
HYDE PARK 7 36 m2 2 m 30 14 12 16 12
REGENTS PARK 2 36 m2 2 m 16 0 12 0 0
BUSINESS PLAYGROUND 68 m2 2 m 0 0 12 0 0
NOBEL SUITE 1 162 m2 4 m 168 46 40 98 84
NOBEL SUITE 2 189 m2 4 m 180 46 36 120 96
SHAW THEATRE 552 m2 2 m 446 0 0 0 0
    • Soundproof areasfor greater confort
    • An extensive array of audio,video and projection equipment
    • Podium
    • WIFI access
    • Airconditioned meeting room
    • Syndicate rooms
    • Video equipment
    • High speed transmission line
    • Certified Conference Hotel
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Rooms ranging from Classic to Deluxe, or upgrade to our exclusive Deluxe Suites with panoramic views across London, your every need is met to the highest of standards. Relax in our bespoke beds and refresh under a stimulating rain shower.

  • 312 rooms
  • 100% non-smoking hotel
  • 13 rooms for people with reduced mobility
  • 30 family rooms
  • 48 connecting rooms
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box
    • Free in-room mineral water
    • Radio in room
    • Opening windows
    • Remote control TV
    • Wide working desk
    • Web TV
    • Direct dial telephone
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 18,201 reviews

Our guest reviews for
Pullman London St Pancras

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 5,363 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Dhill Couples - 10/09/2019 AccorHotels review
« Pleasant and comfortable stay and a good laugh »

i have stayed at this hotel a fair few times over the years. Never had cause to complain. But, .....had a bar meal, two of us, Saturday night, which was a bit bizarre. Ordered starters, one of which was mushroom arancini. Waited, longer than you would expect, amount of time. Then, all action, from one side the mains arrived, from the other, one of the starters. Mains then whisked away and the one starter placed on table. We informed we had order mushroom arancini. Short while later a small bowl of sautéed mushrooms arrived. Not consumed. Mains arrived and polished off. Asked for mushroom starter to be removed from bill. Was informed the reason for the problems were the "one who took the order is not one of us". Now, what happened, gave us a good laugh, but not everyone would see it the same.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Desmond, Thank you for choosing to stay at the Pullman London St Pancras and for taking the time to share your experience with us. I am glad you had an overall enjoyable stay with us. It is disappointing to read that your experience in the bar did not meet not only yours expectations but our high level of service expected. Please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your feedback, the team and I look forward to welcoming you back soon to the Pullman London St Pancras. Kind regards, Aurore Weber Guest Experience Manager

Andrea C. Couples - 10/09/2019 AccorHotels review
« A very nice stay »

First time at the St Pancras Pullman, which I chose because I really enjoy the brand. The expectations were met: the room was spacious and very clean, the bed big and comfortable, my preferences were respected (high floor, etc). I greatly appreciated the Nespresso machine in the room and the very nice toiletries. The bath robe could have been a bit bigger, but this is really a detail. The staff at check-in (and out) were friendly, smiling and helpful. A particularly positive mention for Diana, who helped me during check-in and for a coupl requests I made from the room, and suggested a great restaurant. Will definitely recoomend and repeat.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrea, Thank you for choosing to stay at the Pullman London St Pancras and for taking the time to share your experience with us. If you have the time, I would be very grateful if you could share your lovely words on our public forum following the below link - it really helps the hotel and it is the best recognition for the team: http://www.tripadvisor.co.uk/UserReview-g186338-d192068-m11765-Pullman_London_St_Pancras-London_England.html Thank you again for sharing your feedback, the team and I look forward to welcoming you back soon. Kind regards, Aurore Weber Guest Experience Manager

Andy Business - 10/09/2019 AccorHotels review
« Very good!!! »

I cannot think of any part of my stay that wasn't top notch. The service, the decor, the facilities, the food and drink, etc. I've not experienced something so good for a long while. My compliments to everyone

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andy, Thank you for choosing to stay at the Pullman London St Pancras and for taking the time to share your experience with us. If you have the time, I would be very grateful if you could share your lovely words on our public forum following the below link - it really helps the hotel and it is the best recognition for the team: http://www.tripadvisor.co.uk/UserReview-g186338-d192068-m11765-Pullman_London_St_Pancras-London_England.html Thank you again for sharing your feedback, the team and I look forward to welcoming you back soon. Kind regards, Aurore Weber Guest Experience Manager

Evra Families - 10/09/2019 AccorHotels review
« Exceptional »

It is a great hotel. The hotel team and staff went extra mile for me, I asked for something small to surprise my Mother in Law for her birthday and I got way more than I expected. We went to see the Phantom of the opera, and we got the cake with the Panthoms face on the cake. My Mother in Law, showed the picture to nearly everyone who were at the theater.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Evrelijus, Thank you for choosing to stay at the Pullman London St Pancras and for taking the time to share your experience with us. We are sooooo happy to have your feedback! Our guest relation executive Caleb did his best to surprise you and i am very happy to read that i made it! If you have the time, I would be very grateful if you could share your lovely words on our public forum following the below link - it really helps the hotel and it is the best recognition for the team: http://www.tripadvisor.co.uk/UserReview-g186338-d192068-m11765-Pullman_London_St_Pancras-London_England.html Thank you again for sharing your feedback, the team and I look forward to welcoming you back soon. Kind regards, Aurore Weber Guest Experience Manager

Mr R. Friends - 10/09/2019 AccorHotels review
« Perfect hotel, facilities and service! »

Everything was faultless - great location; friendly and welcoming staff; beautiful lobby and bar; practical facilities; spacious gym. My favourite hotel in London.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jude, Thank you very much for choosing to stay at the Pullman London St Pancras and for taking the time to share your experience with us. We love your feedback! If you have the time, I would be very grateful if you could share your lovely words on our public forum following the below link - it really helps the hotel and it is the best recognition for the team: http://www.tripadvisor.co.uk/UserReview-g186338-d192068-m11765-Pullman_London_St_Pancras-London_England.html Thank you again for sharing your feedback, the team and I look forward to welcoming you back soon. Kind regards, Aurore Weber Guest Experience Manager

Allan W. Couples - 09/09/2019 AccorHotels review
« Great Hotel in a great location »

We were given an upgrade we were told. Great room, great bed, awesome location. Shall stay here again next visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Allan, Thank you for choosing to stay at the Pullman London St Pancras and for taking the time to share your experience with us. If you have the time, I would be very grateful if you could share your lovely words on our public forum following the below link - it really helps the hotel and it is the best recognition for the team: http://www.tripadvisor.co.uk/UserReview-g186338-d192068-m11765-Pullman_London_St_Pancras-London_England.html Thank you again for sharing your feedback, the team and I look forward to welcoming you back soon. Kind regards, Aurore Weber Guest Experience Manager

Malcolm W. Solo - 09/09/2019 AccorHotels review
« Average »

Disappointed the room was NOT serviced on the second night. [2night stay].

Our hotel has responded to the review
Our hotel has responded to the review

Dear Malcolm, Thank you for taking the time to tell us about your experience at the Pullman London St Pancras. It is disappointing to read that your experience did not meet not only yours expectations but our high level of service expected. Please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Aurore Weber Guest Experience Manager

Pulmonx S. Business - 09/09/2019 AccorHotels review

board meeting - excellent meeting room with stunning view over London.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for choosing to stay at the Pullman London St Pancras and for taking the time to share your experience with us. If you have the time, I would be very grateful if you could share your lovely words on our public forum following the below link - it really helps the hotel and it is the best recognition for the team: http://www.tripadvisor.co.uk/UserReview-g186338-d192068-m11765-Pullman_London_St_Pancras-London_England.html Thank you again for sharing your feedback, the team and I look forward to welcoming you back soon. Kind regards, Aurore Weber Guest Experience Manager

Mark B. Couples - 09/09/2019 AccorHotels review
« Large rooms. Great location »

I was very pleased with our stay at this hotel except that we went out for the day quite early in the morning and put the sign to make up the room on the door knob. When we came back to the room at 2 PM for a nap room not yet been made up. This wasn’t fortunate as I really wanted to just lay down so I had to clean the bathroom myself after calling downstairs no one came after waiting 20 minutes or so. Then I put all the dirty towels outside the door and all the dish ware for the coffees and teas and glasses . This way I could finally take my nap I didn’t want them to make up the bed just to clean the bathroom and change what was dirty. After a second call to the reception the chambermaid finally came and took away the dirties replace the towels etc. and clean the bathroom again .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark, Thank you for taking the time to tell us about your experience at the Pullman London St Pancras. It is disappointing to read that your experience did not meet not only yours expectations but our high level of service expected. Please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Aurore Weber Guest Experience Manager

Anonymous Friends - 09/09/2019 AccorHotels review

Check in was smooth, all staff were polite and efficient. For example, my free drink voucher was pre-prepared with my name. I was given a deluxe room which was really fantastic- wonderful views of London, spacious, well equipped and extremely comfortable. This hotel is fantastic. Of note, the following night I was in a Mercure in Paris- a more expensive room, no upgrade and poor amenities. Only after a rather lengthy check in process did the staff member realised that I was also entitled to a free welcome drink. The comparison of the two experiences simply highlighted how well the Pullman is run and how good the staff are.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachel, Waw! Such a lovely review! Thank you for choosing to stay at the Pullman London St Pancras and for taking the time to share your experience with us. If you have the time, I would be very grateful if you could share your lovely words on our public forum following the below link - it really helps the hotel and it is the best recognition for the team: http://www.tripadvisor.co.uk/UserReview-g186338-d192068-m11765-Pullman_London_St_Pancras-London_England.html Thank you again for sharing your feedback, the team and I look forward to welcoming you back soon. Kind regards, Aurore Weber Guest Experience Manager

Taylor J. Couples - 09/09/2019 AccorHotels review
« Relaxing »

Lovely hotel, lovely food, overall lovely stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Taylor, Thank you for choosing to stay at the Pullman London St Pancras and for taking the time to share your experience with us. I am glad you had an overall enjoyable stay with us. Thank you again for sharing your feedback, the team and I look forward to welcoming you back soon to the Pullman London St Pancras. Kind regards, Aurore Weber Guest Experience Manager

Matt S. Business - 08/09/2019 AccorHotels review
« Fantastic! »

I'm fortunate to be a regular at the Pullman and I'm always impressed by how hard the team work to make me feel welcome and valued as a customer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew, Thank you for choosing to stay at the Pullman London St Pancras and for taking the time to share your experience with us. I am glad you had an overall enjoyable stay with us. If you have the time, I would be very grateful if you could share your lovely words on our public forum following the below link - it really helps the hotel and it is the best recognition for the team: http://www.tripadvisor.co.uk/UserReview-g186338-d192068-m11765-Pullman_London_St_Pancras-London_England.html Thank you again for sharing your feedback, the team and I look forward to welcoming you back to our hotel or another Accor property again soon. Thank you for your Loyalty as a Le Club Platinum member! Kind regards, Aurore Weber Guest Experience Manager

Lisa Friends - 08/09/2019 AccorHotels review
« Lovely room »

Excellent room. Very clean and bed extremely comfortable. Only downfall was the bathroom smelt quite strongly of drains every now and then.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa, Thank you for choosing to stay at the Pullman London St Pancras and for taking the time to share your experience with us. I am glad you had an overall enjoyable stay with us. I will share your comment with our maintenance and housekeeping team in order to fix the issue and prevent future occurrence. Thank you again for sharing your feedback, the team and I look forward to welcoming you back soon to the Pullman London St Pancras. Kind regards, Aurore Weber Guest Experience Manager

Gill N. Business - 08/09/2019 AccorHotels review
« Dr »

Pleasant environment Clean comfortable room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gillian, Thank you for choosing to stay at the Pullman London St Pancras and for taking the time to share your experience with us. If you have the time, I would be very grateful if you could share your lovely words on our public forum following the below link - it really helps the hotel and it is the best recognition for the team: http://www.tripadvisor.co.uk/UserReview-g186338-d192068-m11765-Pullman_London_St_Pancras-London_England.html Thank you again for sharing your feedback, the team and I look forward to welcoming you back soon. Kind regards, Aurore Weber Guest Experience Manager

Jan Couples - 08/09/2019 AccorHotels review
« Excellent Service »

We arrived to check in and were greeted pleasantly. They were quick and efficient. The next morning they graciously stored our bags while sightseeing. They customer service was wonderful!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jan, Thank you for choosing to stay at the Pullman London St Pancras and for taking the time to share your experience with us. If you have the time, I would be very grateful if you could share your lovely words on our public forum following the below link - it really helps the hotel and it is the best recognition for the team: http://www.tripadvisor.co.uk/UserReview-g186338-d192068-m11765-Pullman_London_St_Pancras-London_England.html Thank you again for sharing your feedback, the team and I look forward to welcoming you back soon. Kind regards, Aurore Weber Guest Experience Manager

David Business - 07/09/2019 AccorHotels review
« Another fine stay and fine establishment »

I had a comfortable time in a fine hotel in which I am used to staying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you for choosing to stay at the Pullman London St Pancras and for taking the time to share your experience with us. I am glad you had an overall enjoyable stay with us. I will share your remarks with our Chef in order to improve the quality of our services. Thank you again for sharing your feedback, the team and I look forward to welcoming you back soon to the Pullman London St Pancras. Kind regards, Aurore Weber Guest Experience Manager

Lucy D. Couples - 06/09/2019 AccorHotels review

Unfortunately the bed was so squeaky, when the other party in the bed moved it would squeak with every movement, very disappointing. Also we are still awaiting our refund for using a different card upon checkin at the hotel. It has been a week now.

Mia Business - 06/09/2019 AccorHotels review
« Super stay »

After more than a week travelling for business staying in mediocre hotels, I needed a bit of pampering. Pullman offered exactly that. A lovely room, marvelous bed and brilliant in-room breakfast. On top of that, the views are fantastic. Couldn't have wished for more.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria, Thank you for choosing to stay at the Pullman London St Pancras and for taking the time to share your experience with us. If you have the time, I would be very grateful if you could share your lovely words on our public forum following the below link - it really helps the hotel and it is the best recognition for the team: http://www.tripadvisor.co.uk/UserReview-g186338-d192068-m11765-Pullman_London_St_Pancras-London_England.html Thank you again for sharing your feedback, the team and I look forward to welcoming you back soon. Kind regards, Aurore Weber Guest Experience Manager

Sharon M. Business - 06/09/2019 AccorHotels review
« Luxurious Business stay »

Lovely bedroom and aircon on for arrival which was appreciated as it was 33 deg outside. Comfortable beds and decorated to high standard, large enough to work in and relax. Lovely breakfast with the best choice of options I have experienced. Check in was very quick and informative and all staff friendly and helpful, didn't use the gym but maybe next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon Joan, Thank you for choosing to stay at the Pullman London St Pancras and for taking the time to share your experience with us. If you have the time, I would be very grateful if you could share your lovely words on our public forum following the below link - it really helps the hotel and it is the best recognition for the team: http://www.tripadvisor.co.uk/UserReview-g186338-d192068-m11765-Pullman_London_St_Pancras-London_England.html Thank you again for sharing your feedback, the team and I look forward to welcoming you back soon. Kind regards, Aurore Weber Guest Experience Manager

Princess Business - 06/09/2019 AccorHotels review
« Dare to Lead »

Excellent as always

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shirley, Thank you for choosing to stay at the Pullman London St Pancras and for taking the time to share your experience with us. If you have the time, I would be very grateful if you could share your lovely words on our public forum following the below link - it really helps the hotel and it is the best recognition for the team: http://www.tripadvisor.co.uk/UserReview-g186338-d192068-m11765-Pullman_London_St_Pancras-London_England.html Thank you again for sharing your feedback, the team and I look forward to welcoming you back soon. Kind regards, Aurore Weber Guest Experience Manager

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