Hotel - Hotel Mercure Wien Westbahnhof
Mercure Hotel Mercure Hotel

Hotel Mercure Wien Westbahnhof

3.5/5 1,275 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Company

AGFA GEVAERT0.8 km / 0.5 mi BAYER AUSTRIA0.5 km / 0.31 mi FIELMAN0.5 km / 0.31 mi INTERSPORT1 km / 0.62 mi OEBB0.8 km / 0.5 mi PFIZER MED3 km / 1.86 mi PROCTOR AND GAMBLE0.8 km / 0.5 mi SIEMENS12 km / 7.46 mi VA TECH1.5 km / 0.93 mi
ALU KOENIG STAHL1 km / 0.62 mi BOEHRINGER INGELSH5 km / 3.11 mi IBM5 km / 3.11 mi KODAK1 km / 0.62 mi PALMERS TEXTIL AG1 km / 0.62 mi PHILIPS12 km / 7.46 mi SCHERING3 km / 1.86 mi STRABAG BAUHOLDING3 km / 1.86 mi

Congress centre

VIENNA INT. CENTER7 km / 4.35 mi

Exhibition centre

REED MESSE WIEN5 km / 3.11 mi

Your meetings and events

The Mercure Wien Westbahnhof offers 5 conference rooms between 65 and 850 sq. ft. (20 and 260 m2). Conferences, seminars, and banquets up to 240 people are key moments for every company.We give you our full commitment to ensure that your event is a complete success using our expertise, professionalism and many years of experience.Conference technology: standard equipment free of charge: screen, pinboard, flipchart, projector, colored pens, writing pad, TV, facilitator's kit.

Hotel Mercure Wien Westbahnhof Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
WIEN 6 20 m2 2 m 10 9 12 0 0
WIEN 2 50 m2 2 m 60 24 30 30 36
WIEN 5 50 m2 2 m 55 24 30 30 27
WIEN 1 70 m2 2 m 84 30 42 45 45
WIEN 3-4 90 m2 2 m 80 24 30 54 54
WIEN 1-5 260 m2 2 m 240 63 72 126 153
    • Screen
    • Flipchart
    • Soundproof
    • TV with VCR
    • Office
    • Podium
    • Lectern
    • WIFI access
    • Slide projector
    • Overhead projector
    • High speed transmission line
    • Catering available
    • Kitchen & restnt hire available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 252 rooms
  • 100% non-smoking hotel
  • 5 connecting rooms
  • Extra bed in room for adult
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Satellite/cable colour TV
    • Direct dial telephone
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.3/5 AccorHotels Rating 4,530 reviews

Our guest reviews for
Hotel Mercure Wien Westbahnhof

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,275 reviews
Family - 10/11/2019 TripAdvisor review
« Good value for money »

The hotel is just a few meters away from the train station and the metro station. From this point, a very good location. The staff are helpful. The rooms are moderate. I don't know about breakfast, because we didn't eat.

Hebrayah Friends getaway - 23/10/2019 TripAdvisor review
« Definitely not 4 stars service »

What was good - generally some staff members were nice and helpful - at least for me. Breakfast was just ok - nothing exceptional - in Ibis (3 stars the same owner, 300 m distant) much better. Fungus in bathroom, Double bed not suitable to sleep 2 poersons together, because it was just 2 beds standing next to each other sliding on sides while trying to sleep together. I dont know why closed - or not available fridge. No air conditioning. Lift looks like technical elevator, not lift in 4 stars hotel.

Business - 14/10/2019 TripAdvisor review
« Good location »

Good location right next to Westbahnhof, good breakfast and quiet rooms. Only issue there are always tour busses with lots of people especially in the mornings making having breakfast a challenge when all are in the breakfast room at the same time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you for your feedback. We are glad you had a pleasent stay with us and enjoyed our breakfast buffet. Indeed it could be sometimes a little bit croweded in the restaurant however, please ask our reception team for the best breakfast time. We hope to welcome you back. Best regards, Judith Brix Rooms Division Manager

Trevor A. Families - 08/10/2019 Confirmed reviews AccorHotels
« Very convenient and comfortable stay »

Location was so convenient to trainline and transport. Good check in though initial room did not have the twin beds as sought at booking but reception quickly made the change. Enjoyed the service and hotel presented very well. Liked the layout and environment. Did not partake of any meals but received the welcome drink which provided for a relaxed time after returning from day in Salzburg.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trevor, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

Dave C. Couples - 08/10/2019 Confirmed reviews AccorHotels
« Birthday trip »

Very pleasant, well situated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

Anastasia Families - 08/10/2019 Confirmed reviews AccorHotels

My husband and I visited Vienna last week. We stayed at Mercure Wien Westbahnhof , staff were helpful and friendly. Our room was clean and comfortable. The best part is breakfast. Well done Mercure and see you soon!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anastasiia, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

Mana L. Business - 07/10/2019 Confirmed reviews AccorHotels
« Business stay for 2 week. »

Fast check in, nice staff moderate cleanliness room, but a little bit noisy from opposite and beside room. Breakfast is the every day same food but we can ask for the chief for fry egg nothing more. For Accor member only get welcome drink and privileges to special decorate room booking (In my point of view it's not different from my college room!! from the same booking) Welcome drink is very appreciate we can should any kind of drinking in the bar. From booking we should have premium internet (from silver member and in the booking choice) but nothing special from hotel for us, the staff give us normal access to the internet with cannot use VoIP calling to out country such as FaceTime, Line call etc and it very often cut off and need to re-sign in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mana, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. I am glad to read you liked our bar and team members. Your comments regarding our breakfast buffet and also the internet connection noted I down. I will discuss them with our responsible team members. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

Otaku F. Solo - 07/10/2019 Confirmed reviews AccorHotels
« Best choice for westbahnhof area »

If you would like to stay in westbahnhof area then it's undoubtfully the best choice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yang, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

Kristyna T. Couples - 04/10/2019 Confirmed reviews AccorHotels
« Perfect! »

Everything was perfect, lovely employees, very nice room, excellent service! <3

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kristyna, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

Anonymous Solo - 02/10/2019 Confirmed reviews AccorHotels
« Average hotel »

The hotel was in a good location , service provided was good The ventilation inside room was not good too hot

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sinitta, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

Sergio Solo - 02/10/2019 Confirmed reviews AccorHotels
« Good stay »

The hotel is quiet and pretty elegant. I found it clean and comfortable. It is located very close to bus and metro station.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sergio, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

Juan Friends - 02/10/2019 Confirmed reviews AccorHotels

AGRADABLE

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juan, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

Jules R. Couples - 02/10/2019 Confirmed reviews AccorHotels
« Brief thankfully as rooms too small »

Hated the room by the lift it felt like a last minute squeeze in. Room too small could not stand up straight due to slanted ceiling. All in all disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie-Anne, Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Westbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As our hotel was fully booked, we gave you a free upgrade to one of our privilege rooms. I am sorry you were not satisfied. Please contact the next time our reception for a room change. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Judith Brix Rooms Division Manager

Gabor N Couples - 25/09/2019 TripAdvisor review
« Dated rooms, needs to be refurbished ASAP »

Dated rooms, big whole on the wall, tattered wallpaper, aged furnitures, missing carpet skirting, broken windowsill, I made some deterrent photos to prove. No black out curtains, you can't sleep from sunrise. Room change was not offered due to fully occupation. And this was a superior roomtype... No question at check-out about my stay, no compensation given. Never return here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gabor, thank you for your feedback. I am sorry we did not meet your expectations. We always try our best to make every guest happy. Nevertheless sometimes it is not possible to offer a room move for the same day, due to the current booking situaiton. A room move on the next day is always possible. I also will forward your comments to our general management. Best regards, Judith Brix Rooms Division Manager

Mana L. Business - 24/09/2019 Confirmed reviews AccorHotels
« Great location very close to train station. »

Very convenient stay, cleanliness room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mana l., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mit freundlichen Grüßen, Judith Brix Rooms Division Manager

Business - 17/09/2019 TripAdvisor review
« Long stay for business in Vienna »

Hotel is very close to the West Bahn station and U3/U6. Check in is quite quick, Room almost clean but in someday between stay seem to be quick cleaning. Room size is compact for couple traveller is fine, but we wonder they are not have a snack bar and bath room is only all in one shampoo and dryer only!! Air condition is great we stay in hot summer and sleep well with air conditioning in room. Breakfast have the same food for every day, with moderate quality of food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you for your detailed feedback. We have also room categories with filled up minibars or the option to order it directly to your room. I am sorry our breakfast buffet did not meet your expectations to the fullest but please be assured, that I will adress your feedback directly to the responsible manager. We would appreciate to welcome you back. Best regards, Judtih Brix Rooms Division Manager

Anonymous Couples - 06/09/2019 Confirmed reviews AccorHotels
« Disturbing cleaning women »

It was really pleasure in your hotel, but i have a smaller bad opinion about our stay. The first day we didnt get any cleaning that wasnt a problem for me, but then at the checking day as we were packing and prepairng home the cleaning woman alwAys opened our door that she want to clean. I was trying to explain her that we are leaving in one hour but she didnt understand both in english not german, so she really wanted to clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aliz, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry our housekeeping service disturbed you on your day of departure. I already informed our responsible manager and she will take care of it to avoid such situations in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

Shelley F. Solo - 31/08/2019 Confirmed reviews AccorHotels
« Clean with friendly and helpful staff »

Staff were informative, helpful and friendly. The room was comfortable and clean and the hotel was well situated

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shelleyanne, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

Andreea Families - 27/08/2019 Confirmed reviews AccorHotels
« I was satisfied of your services. »

Very good location, clean, veryy good breakfast. What I didn t like was the smell in the room, but I think this is specific to your hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andreea, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

Klaus T. Couples - 27/08/2019 Confirmed reviews AccorHotels
« 4 day stay in Vienna »

Our stay at the hotel was a pleasant experience. The room was clean and comfortable and the staff were very helpful and courteous.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Klaus, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

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