Hotel - Mercure Hotel Koeln City Friesenstrasse
Mercure Hotel Mercure Hotel

Mercure Hotel Koeln City Friesenstrasse

4.0/5 902 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pets allowed 10  EUR
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping  (Nearby)
    • Gift shop/newspaper shop
    • Hairdressing salon

Leisure and activities

  • Swimming pool  (Nearby)
    • Indoor heated pool
    • Outdoor heated pool
  • Thalassotherapy centre (Nearby)
  • Well-being  (Nearby)
    • Hammam
    • Jacuzzi
    • Massage
    • Sauna
    • Solarium
  • Indoor tennis court  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-22:30
    • Opening hours : Week-end 06:30-22:30

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

AMB GENERALI0.3 km / 0.19 mi BAYER AG10 km / 6.21 mi EMI MUSIC1 km / 0.62 mi GEW RHEINENERGIE4 km / 2.49 mi HDI GERLING3.5 km / 2.17 mi MC KINSEY & COMPANY0.2 km / 0.12 mi RTL3 km / 1.86 mi TOYOTA9 km / 5.59 mi
AXA COLONIA10 km / 6.21 mi BNP PARIBAS1 km / 0.62 mi FORD10 km / 6.21 mi GOTHAER3.5 km / 2.17 mi HUK0.4 km / 0.25 mi REWE1 km / 0.62 mi SIEMENS1.6 km / 0.99 mi

Congress centre

GUERZENICH1.5 km / 0.93 mi KOELNMESSE4 km / 2.49 mi KOLPINGHAUS0.3 km / 0.19 mi MATERNUSHAUS1 km / 0.62 mi PULLMAN HOTEL0.2 km / 0.12 mi SARTORY-SAELE0.1 km / 0.06 mi

Exhibition centre

KOELNMESSE4 km / 2.49 mi

Your meetings and events

Quality you can trust: Mercure Hotel Köln City Friesenstrasse. Regular inspections ensure our services always remain of an exemplary standard and guarantee a sophisticated setting for your events.The Mercure Hotel Köln City Friesenstrasse offers 4 spacious, air-conditioned meeting rooms filled with natural light and equipped with the latest technology, incl. WIFI. The rooms are ideal for business or private events, with space for up to 200 people.You can rely on our qualified staff at all times during the planning and hosting of your event.

Mercure Hotel Koeln City Friesenstrasse Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BAUER 133 m2 3 m 140 30 52 50 70
BAUER + JUNGFRAU 245 m2 3 m 215 70 121 160 129
JUNGFRAU 112 m2 3 m 110 26 30 40 59
PRINZ 1 82 m2 3 m 100 20 32 30 43
PRINZ 1 + PRINZ 2 164 m2 3 m 200 40 46 90 80
PRINZ 2 82 m2 3 m 100 20 32 30 43
    • Screen
    • Flipchart
    • Auditorium
    • Soundproof
    • TV with VCR
    • Meeting room
    • Video camera
    • Syndicated room
    • Lectern
    • Day light
    • WIFI access
    • Overhead projector
    • Airconditioned meeting room
    • Podium
    • Slide projector
    • Syndicate rooms
    • Video equipment
    • Accommodation
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 103 rooms

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 2,166 reviews

Our guest reviews for
Mercure Hotel Koeln City Friesenstrasse

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 902 reviews
Business - 14/05/2019 TripAdvisor review
« Awesome staff and location »

Staff are all awesome kind and helpful with good location where a lot of restaurant and bar along the street. Get free room upgraded with my member status and totally enjoy my stay there for whole week.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Camper40903036635, We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, your team from Mercure Hotel Köln City Friesenstrasse

Peter F. Business - 05/05/2019 AccorHotels certified review
« Good and relaxing . »

Easy check in with pleasant reception staff. All aspects of comfort and staff were as you would expect in a Mercure Hotel .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter F., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Linda M. Couples - 26/04/2019 AccorHotels certified review
« Bathroom very small. »

We had difficulty releasing the bath plug to empty. This was reported after first night but sadly wasn’t rectified. Also reported tv not responding in the morning. Reported but nothing changed the next morning! No problems in the evening. It later occurred to us that the tv was disabled on day of leaving. It would have been nice to catch news headlines before we departed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda M., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln City Friesenstrasse. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Eun Y. K. Business - 12/04/2019 AccorHotels certified review
« Good location and kind staff »

A bit old and tiny in Bathroom, but more less close loation to train station.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eun Young K., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Maris Business - 11/04/2019 AccorHotels certified review
« Comfortable accommodation during the exhibition »

Convenient location. Close to the metro and shopping street. Responsive staff. Pretty good breakfast offer. There was no safe in the room. Great bonuses: minibar and Evian water free.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maris N., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Couples - 31/03/2019 TripAdvisor review
« Over night stop »

We stay here overnight on our way to Berlin. If you are after night life this is the place to stay. Our room faced on to the main road. The bars and restaurants were busy and noisy but once we shut the window it did not disturb our sleep. Would not rate the hotel 4 star but for an overnight stop off we would stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear "LAO207", thank you for your good ranking and we very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. #feelwelcome Mercure Hotel Köln City Friesenstrasse

R. Business - 24/03/2019 AccorHotels certified review
« Mr R. »

Satisfait

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eric R., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Anonymous Friends - 24/02/2019 AccorHotels certified review
« Helpfull stuff, great location and very vlean. »

As always, everything went perfectly fine. Easy check-in, minibar included. Parking coulb be cheaper for regular guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alessandro F., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Peter F. Business - 11/02/2019 AccorHotels certified review
« Disappointing »

Moved from a noisy room 611 (extract fan coming on at 5-30am) to a badly laid out room 403. Staff knew nothing of fan or really couldn’t care.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter F., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln City Friesenstrasse. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Anthony Business - 10/02/2019 AccorHotels certified review
« Happy stay »

Efficient reception staff ,very nice room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sheila Ellen G., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Angelo. Solo - 28/01/2019 AccorHotels certified review
« Not so good »

I had s single bed. At first, I was given a room for disabled people. The next room I got was near the elevator and noisy. The breakfast is ridiculously overpriced. Not good !!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angelo A., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln City Friesenstrasse. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Unfortunately you have booked a single room with a single bed. Probably you have to order a double room with queensize bed for single use next time. The breakfast price of € 24,00 is in the range that is considered for a 4 star mercure hotel in city centre. The price is also lower that in the other 4 star hotel around us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Iain D. Friends - 02/01/2019 AccorHotels certified review
« Very enjoyable stay »

Very enjoyable stay. Friendly, helpful staff. Clean, comfotable room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Iain D., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. All the best for 2019 Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Robert Solo - 21/12/2018 AccorHotels certified review
« Comfortable night at Colonge »

Nice location - I could go Cologne Cathedral in 15 minutes by walking, and Hirosima-Nagasaki park in 20 minutes. Receptionists and staff at restaurants were very friendly and handling matters quickly. Room was cozy and warm, seems luxurious than a promotional pics. Breakfast was pretty nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yeonjoon K., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

James P. Friends - 18/12/2018 AccorHotels certified review

Our stay could not have been better. The staff were all friendly and efficient

Our hotel has responded to the review
Our hotel has responded to the review

Dear James P., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Merry christmas and a healthy new year. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Ricardo Business - 16/12/2018 AccorHotels certified review

friedly staff, clear room, confortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ricardo M., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

N/a Business - 13/12/2018 AccorHotels certified review
« Great location, good rooms, variable service. »

We spent three nights at Mercure Hotel Koeln City Friesenstrasse for a business trip. Overall, we were very satisfied with our experience and particularly appreciated the very central location with numerous places to eat and work in a short walking distance. The rooms were not super modern but well-kept and the interior, linens, etc were clearly high quality. The check in experience was excellent and we highly commend the staff member helping us check in and out; unfortunately, other front desk members had a much worse service-provision attitude which contrasted with our initial experience. Finally, while it is convenient to have an attached parking garage, communication about the pricing and how to access the parking garage was rather unsatisfactory.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Friedolin M., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Couples - 10/12/2018 TripAdvisor review
« Good Location, Clean Hotel. »

Good Location, clean hotel, very helpful staff, room good size , breakfast was excellent, taxi rank outside hotel, hotel walking distance from station, Smooth check in.A very good experience will stay again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phantomss, We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, your team from Mercure Hotel Köln City Friesenstrasse

Chris Couples - 07/12/2018 AccorHotels certified review
« Comfortable Hotel and very pleasant staff. »

A very comfortable hotel, well situated a short walk from the city centre. All of the staff were welcoming and friendly. Well stocked free mini-bar in the room was appreciated. Parking was also very convenient and secure under the hotel. Nice touch putting "Milka Chocolate Santas" outside the door for St Nicholas' Day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris D., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a nice christmas time and a happy new year. Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Jason Couples - 06/12/2018 AccorHotels certified review
« It was OK, could have been better. »

On the Saturday night, we were kept awake for hours from the noise coming from the street below. Saturday night revellers and car horns etc. This ruined the next day somewhat as we were tired due to this. Given what we paid for a premium room, I found this unacceptable. The room, and bathroom, was also very small compared to the Mercue in Aachen.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason D., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln City Friesenstrasse. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We did a note in your personal details, to serve you a room to the backside of the house. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Couples - 06/12/2018 TripAdvisor review
« Less then expected »

The reception received us well. We booked a business room double with airco. First we got a room with 2 single beds and airco and after the reception gave us a double room. Here was no airco and the room was hot, even with the small window all day open. The beds where very springy and worn down. It hurtes my back after 2 nights. The shower hanged loosen so no proper relax shower in the small batch. Bathroom needs refurbishing. The whole room needs refurbishing. I don’t know how they got 4 stars as I would only give 2. I have stayed in many Accor hotels but this was the worst.Sorry I don’t like to complaint. But nothing good except the reception desk personnel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RafB46, thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln City Friesenstrasse. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Not all of our rooms have aircondition so it is only wish to get a room with aircondition, no garantie. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, your team from Mercure Hotel Köln City Friesenstrasse

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