Hotel - Mercure Hotel Duesseldorf City Center
Mercure Hotel Mercure Hotel

Mercure Hotel Duesseldorf City Center

3.5/5 1,027 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon

Leisure and activities

  • Well-being  (Nearby)
    • Hammam
    • Jacuzzi
    • Massage
    • Solarium
    • Tanning salon
  • Babysitting on request
  • Tennis  (Nearby)
    • Grass tennis court
    • Indoor tennis court
    • Outdoor tennis court
  • Beach and water sports
    • Boat excursions (Paying)
    • Sailing facilities
  • Other sports activities  (Nearby)
    • Bicycles rental
    • Badminton
    • Billiards/Snooker
    • Bowling
    • Darts
    • Football
    • Horse riding
    • Karting facilities
    • Squash court
    • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 6:30-22:00
    • Opening hours : Week-end 6:30-22:00
  • Snack & beverage machine

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

BBOD0.9 km / 0.56 mi DELOITTE & TOUCHE0.7 km / 0.43 mi DEUTSCHE POST0.6 km / 0.37 mi ERNST & YOUNG1 km / 0.62 mi HSBC1.5 km / 0.93 mi LANDTAG NRW1.5 km / 0.93 mi PEEK & CLOPPENBURG0.9 km / 0.56 mi
CLIFFORD CHANCE1 km / 0.62 mi DEUTSCHE BANK1 km / 0.62 mi DEUTSCHE TELEKOM1.5 km / 0.93 mi HENKEL7 km / 4.35 mi KPMG4.5 km / 2.8 mi MC KINSEY1 km / 0.62 mi WEST LB1.7 km / 1.06 mi

Congress centre

KONGRESSCENTER CCD6 km / 3.73 mi

Exhibition centre

FAIR GROUND6 km / 3.73 mi

Your meetings and events

Our hotel's 3 meeting rooms are available for your business and private events for up to 90 people. The rooms are air-conditioned and have free WIFI access (air conditioning can only be used between 6AM and 10PM). The technology and serviceprovided are state-of-the-art and regular checks ensure consistent high quality. You can rely on support from our experienced staff in organizing and hosting your event: The professional teamis on hand to help you at all times and will ensure that your event runs without a hitch.

Mercure Hotel Duesseldorf City Center Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
GRUPELLO 30 m2 3 m 20 10 10 12 0
SCHADOW 50 m2 3 m 33 16 20 24 0
GRÜNDGENS 63 m2 3 m 42 21 24 30 0
SCHADOW & GRUPELLO 80 m2 3 m 80 26 36 40 0
    • Screen
    • Flipchart
    • TV with VCR
    • Meeting room
    • Office
    • Lectern
    • Day light
    • WIFI access
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

At the 4-star Mercure Hotel Düsseldorf City Center, you can choose between Standard single, double and twin rooms and Privilege Rooms with a double bed. Privilege Suites are equipped with a king-size bed, Superior Suites with a double bedAll 163 rooms are air conditioned and have free WIFI. One child aged up to 12 years may stay in the parents' room free of charge. Your pet is also welcome (surcharge EUR 6/night).

  • 163 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 3,159 reviews

Our guest reviews for
Mercure Hotel Duesseldorf City Center

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,027 reviews
Tommy Business - 08/08/2019 AccorHotels review
« Lack of safety box »

I wanted a safety box in the room to store Laptop PC.

K L. Families - 05/08/2019 AccorHotels review
« Good location, friendly staff. »

The rooms were adequate and it was really good having on site parking.

Petr Solo - 05/08/2019 AccorHotels review
« Nice and comfortable hotel 5 minutes on foot from the main railway station »

The staff at the hotel was just amazing and very helpful. The breakfast was above average. I was very satisfied with my stay over there!

Felipe Solo - 04/08/2019 AccorHotels review
« Wifi on Accor is ALWAYS horrible »

Old hotel, absolutely NO wifi in my room, bad, really bad!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Felipe M., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Jacques P. Business - 04/08/2019 AccorHotels review
« VERY ENJOYABLE STAY »

In brief my stay was very enjoyable, all was fine, location a bit noisy but his isn't the hotels fault Overall nice staff and nice room, good bar and restaurant

Graham B. Solo - 31/07/2019 AccorHotels review
« Everything was wonderful »

I hadn't planned to stay at this hotel (or even in Düsseldorf) but both Mercure Oberhausen and Accor Customer Services ignored 2 emails each about problems with booking that hotel. The plus side of their rudeness was that I discovered the Mercure Düsseldorf City Center where everything was good from the moment I arrived. Check-in was quick and painless, I got an upper-floor room away from the elevator as I'd requested, a lovely comfortable room, assistance when there were printer issues...every member of staff I encountered was friendly, helpful and contributed to my enjoyment of a couple of days away before starting a new job. This hotel is very close to the Hbf so handy for travelling around the region, even to Oberhausen, so there's no need to forego good customer service and I am seriously considering staying here again as I plan to revisit Oberhausen in a few months. I have read some reviews that the hotel is dated but I would say that it's still very comfortable and has character but could perhaps use a lick of paint in some areas. I would have no hesitation in staying here again and wholeheartedly recommend it to anyone who likes a comfortable hotel with excellent staff in close proximity to the central railway station.

Anonymous Business - 31/07/2019 AccorHotels review
« Just ok. »

As always I had problems getting the proper invoice checking out. Receptionist told me he couldnt put all the charges (ones issued prior checkin from my credit card and the one that is issued after check out becuase of extras) I simply need an invoice where all my expenses are visible in one. Please send me the invoice asap! PS. I tried to send an inquiry from Club Accor but it give an error as usual too. Best Regards, Emre

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emre U., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf City Center. I am sorry that your experience did not meet your expectations and of course we will send you the final invoice in a few minutes. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Couples - 30/07/2019 TripAdvisor review
« You get what you pay for »

We should have realised by the price but it was only for one night.The main problem being that even for a cheap price the bathroom was so small . it was almost impossible to manoeuvre around or even get in the shower.We often use Mecure & a lot have been updated & trendy little lobbies & bars installed , we have even been impressed with room size in Berlin & Munich.Location close enough to train station but nothing else in area going for it.

Paul L. Solo - 29/07/2019 AccorHotels review
« 5 nights in Düsseldorf »

I was expected, check in and out was easy, the room was large, comfortable and everything worked correctly.

Mr L. S. Friends - 25/07/2019 AccorHotels review
« Very good. Reception staff were great and the air conditioning in the room was needed as was the bottle of water »

Very comfortable. Air conditioning was needed although needed a member of staff to work. I couldn't get onto the wifi at all despite efforts and assistance. Breakfast excellent and thanks for the bottle of water

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Mr L. Couples - 25/07/2019 AccorHotels review
« Decent good value hotel »

Decent enough room, good value. Short walk from train station. Very good restaurant with pleasent staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. We are very pleased that you rated us highly in almost all categories and are delighted that you really enjoyed your stay with us and the restaurant in particular. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Linda M. Business - 24/07/2019 AccorHotels review

Very pleasant - all I need as I jus slept there and showered

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the nice resume. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We really hope to be able to welcome you again as our guest. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Solo travel - 23/07/2019 TripAdvisor review
« Nice hotel - good value for money »

- Amazig breakfast with freshly made orange juice, waffles, crepes, eggs and good overall choice - Nice rooms, cozy and comfortable bed - Location is perfect just few min walk to central train station and few step to bus station lots of restaurants and shopping area in walking distance for emergency need staff are friendly, Room was clean and more or less comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to review your stay with us. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. We will gladly pass along this top review and positive remarks on our services to the respective staff members and employees. We are very happy that you felt so comfortable with us and that you really enjoyed our breakfast. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Sven Schlüter General Manager

David M. Couples - 20/07/2019 AccorHotels review
« GOOD SERVICE »

Good breakfast. Spacious room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Villavicencio, Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room & the breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Prem Business - 19/07/2019 AccorHotels review
« Customer service needs improving »

Pros - Room was nice and clean & bed was very comfortable. Wifi was fast . Cons: Customer service needs a lot of improvement. I did not feel welcome as a guest leave aside as an Accor Gold member. None of the staff (reception or kitchen) showed any genuine interest in providing a good service. Upon arrival at 23:30 the main entrance was locked. I tried to look for the door bell or intercom but could not find one. There were noone at the reception desk so i walked around and noticed that the hotel bar door was opened. I went in through the bar and was relieved that I was in the hotel. Eventually a member of staff came at reception. I informed him that I could not find the bell. He just told me there is a bell and to go and look again. It was a 'I don't care' attitude. I did see the bell the next morning and it wasn't easy to spot (I would expect a clear sign with arrow pointing to the bell but did not see one). Breakfast: Very few items available in the menu but was okay. However, customer service was a let down. I asked for a bowl for fruits and the kitchen staff never brought one. The message I got is that staff at this hotel don't care.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., I would like to offer my sincere apologies for the faults and human errors regarding our Service. That is unacceptable and below our standards. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. I definitely do appreciate the fact that you took the time to review your stay at Mercure Hotel Düsseldorf City Center. Now I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Colin P. Solo - 16/07/2019 AccorHotels review
« Very good, could be excellent »

Very enjoyable stay but was disappointed that the bar and patio area are closed on Sunday. I expect hotel facilities to be available every day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., I am very pleased that you took the time to review your visit with us at Mercure Hotel Düsseldorf City Center. Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement regarding the closed bar on sunday. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. We really appreciate your positive words in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Natalia G. Solo - 15/07/2019 AccorHotels review
« Feedback »

A really nice hotel and staff. The location is good and convenient. Breakfast was tasty and various.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. G., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Michael P. Friends - 15/07/2019 AccorHotels review
« VERY ENJOYABLE »

Lovely room with good shower. Slept very well The only slight issue was the lift. Was only one and very small. Not a problem most of the time but it was madness on the Saturday morning when people were checking in and out

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Steve Families - 15/07/2019 AccorHotels review
« Great location, usual excellent service »

Short weekend break. Without issues!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Thank you for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews on our services to the respective staff members and employees. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Mihai C. Solo - 13/07/2019 AccorHotels review
« Ok »

Why i chose this hotel was because the distance to train station. As I had a lot of trips to Dortmund, that was crucial. Not really impressed with the furniture of the room, but I saw the online pictures. The desk hotel staff could not help me, but I have peculiar tastes, wanting to find an photography event where to view some good pictures during my stay. So, ok overall. That’s the reason I did not complete the survey until now. Nothing special, nothing bad.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates