Hotel - Mercure Hotel Duesseldorf City Center
Mercure Hotel Mercure Hotel

Mercure Hotel Duesseldorf City Center

3.5/5 1,031 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon

Leisure and activities

  • Well-being  (Nearby)
    • Hammam
    • Jacuzzi
    • Massage
    • Solarium
    • Tanning salon
  • Babysitting on request
  • Tennis  (Nearby)
    • Grass tennis court
    • Indoor tennis court
    • Outdoor tennis court
  • Beach and water sports
    • Boat excursions (Paying)
    • Sailing facilities
  • Other sports activities  (Nearby)
    • Bicycles rental
    • Badminton
    • Billiards/Snooker
    • Bowling
    • Darts
    • Football
    • Horse riding
    • Karting facilities
    • Squash court
    • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 6:30-22:00
    • Opening hours : Week-end 6:30-22:00
  • Snack & beverage machine

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

BBOD0.9 km / 0.56 mi DELOITTE & TOUCHE0.7 km / 0.43 mi DEUTSCHE POST0.6 km / 0.37 mi ERNST & YOUNG1 km / 0.62 mi HSBC1.5 km / 0.93 mi LANDTAG NRW1.5 km / 0.93 mi PEEK & CLOPPENBURG0.9 km / 0.56 mi
CLIFFORD CHANCE1 km / 0.62 mi DEUTSCHE BANK1 km / 0.62 mi DEUTSCHE TELEKOM1.5 km / 0.93 mi HENKEL7 km / 4.35 mi KPMG4.5 km / 2.8 mi MC KINSEY1 km / 0.62 mi WEST LB1.7 km / 1.06 mi

Congress centre

KONGRESSCENTER CCD6 km / 3.73 mi

Exhibition centre

FAIR GROUND6 km / 3.73 mi

Your meetings and events

Our hotel's 3 meeting rooms are available for your business and private events for up to 90 people. The rooms are air-conditioned and have free WIFI access (air conditioning can only be used between 6AM and 10PM). The technology and serviceprovided are state-of-the-art and regular checks ensure consistent high quality. You can rely on support from our experienced staff in organizing and hosting your event: The professional teamis on hand to help you at all times and will ensure that your event runs without a hitch.

Mercure Hotel Duesseldorf City Center Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
GRUPELLO 30 m2 3 m 20 10 10 12 0
SCHADOW 50 m2 3 m 33 16 20 24 0
GRÜNDGENS 63 m2 3 m 42 21 24 30 0
SCHADOW & GRUPELLO 80 m2 3 m 80 26 36 40 0
    • Screen
    • Flipchart
    • TV with VCR
    • Meeting room
    • Office
    • Lectern
    • Day light
    • WIFI access
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

At the 4-star Mercure Hotel Düsseldorf City Center, you can choose between Standard single, double and twin rooms and Privilege Rooms with a double bed. Privilege Suites are equipped with a king-size bed, Superior Suites with a double bedAll 163 rooms are air conditioned and have free WIFI. One child aged up to 12 years may stay in the parents' room free of charge. Your pet is also welcome (surcharge EUR 6/night).

  • 163 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 3,258 reviews

Our guest reviews for
Mercure Hotel Duesseldorf City Center

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,031 reviews
Dave H. Couples - 09/09/2019 AccorHotels review
« A Great Stay »

Slight delay at check in - everything else was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you for staying with us at Mercure Hotel Düsseldorf City Center and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the nice comments. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Jacob M. Couples - 06/09/2019 AccorHotels review
« Good convienent Hotel »

good clean room with good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. When guests like you take the time to write a review based on their visit at Mercure Hotel Düsseldorf City Center, we are particularly appreciative. Therefore, on a personal note as well as on behalf of my entire staff, I would like to send a sincere “thank you.” It is rewarding for us to know when or hotel property and services leave you satisfied and to receive respective ratings and great feedback on the breakfast in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Happy C. Families - 03/09/2019 AccorHotels review
« polite and friendly staffs »

From the check-in to checkout, the stay at this hotel was easy due to helpful staffs and it’s location. Everything is within the reach by walk and public transport. The interior of the room needs renovation, however it was clean and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Tomomi, Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Tim Business - 30/08/2019 AccorHotels review
« Pleasant stay »

This hotel is very well located close to the main station. The hotel is not the newest anymore and the rooms would definitely require a little refresh. Staff is excellent and breakfast was also very good!

Anonymous Couples - 29/08/2019 AccorHotels review
« Very good experience »

Professional staff, got upgrade according to our status level and the staff is very helpful. The room is very clean and good furnished.

Anonymous Business - 27/08/2019 AccorHotels review
« Everything was ok except for a receptionist »

The receptionist during our checkout on 23 Aug really need to understand patience, pleasant personality and professionalism are needed to be in hospitality industry. When we requested her to separate invoices of two rooms under different company names, she showed the kind of laugh subtly. Thereafter told me every invoice can only be printed once. Set the issue aside, the kind of attitude is really unacceptable especially the arrogance shown to hotel guests. The other receptionist who helped to check-in on 23 Aug is far better than this one. Smile, patience and willingness to help.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Le Z., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf City Center. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I will talk withe the mentioned colleague and clear for the future, sorry for the inconvenience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Family - 27/08/2019 TripAdvisor review
« First visit to Dusseldorf »

Stayed for 4-5 nights at this hotel. Good location, you can reach main city areas like Konigsallee street , old town and the rhine river within 10-20 minutes walking distance. Public transportation is near the hotel but I didn’t use it. Paying parking available and paid at the hotel. They have also good breakfast . Two notes: beds and blanket are not wide enough + you have to take out used coffee cups out of your room as housekeeping leave the in the room for more than one occasion .

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your positive feedback, and also for your critique and suggestions on improvement regarding the house-keeping. I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Sven Schlüter General Manager

Steve Couples - 26/08/2019 AccorHotels review
« Comfortable and convenient »

Hotel was quite basic. Glad we booked best room as that was nice.

S. Friends - 26/08/2019 AccorHotels review
« SUPER »

VERY FRIENDLY

Slightly D. Business - 26/08/2019 AccorHotels review
« Musty room and under construction »

Affordable price, cheap delivery. Hotel under construction. Only one very slow elevator. Stinking and musty ruum. Good location and clean bathroom though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Timo Y., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Kate Couples - 23/08/2019 AccorHotels review
« Excellent Stay in Duesseldorf! »

The Mercure City Center is in a wonderful location near the main train station, restaurants, shops, and the major sights of the city. The staff is incredibly helpful and welcoming. Rooms are well-appointed and comfortable. Breakfast offers many choices and the wait staff is always available if there are any questions. Overall, I would not hesitate to stay here again!

Tomy V. Couples - 19/08/2019 AccorHotels review
« Too poor »

It was too poor experience. 1. Should not have sold the room when you were doing maintenance. Alt you should have informed the guest prior. 2. Bathroom door was not Closing 3. Mosquitoes inside room 4. Balcony door was not watertight. Room carpet was totally wet when it rained. 5. Bathroom had glass door without curtain; this makes no good when one person is there inside with lights on. 6. Had a premium room and told news paper would be delivered. Nothing delivered. 7. No room service. 8. No restaurant other than breakfast. Worst ever experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tomy V., thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf City Center. I am sorry that your experience did not meet your expectations; if you had let us know during your stay of course we could have react and change the room, unfortunately now it is too late and please allow me to express my sincerest apologies for the inconvenience. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Tommy Business - 08/08/2019 AccorHotels review
« Lack of safety box »

I wanted a safety box in the room to store Laptop PC.

K L. Families - 05/08/2019 AccorHotels review
« Good location, friendly staff. »

The rooms were adequate and it was really good having on site parking.

Petr Solo - 05/08/2019 AccorHotels review
« Nice and comfortable hotel 5 minutes on foot from the main railway station »

The staff at the hotel was just amazing and very helpful. The breakfast was above average. I was very satisfied with my stay over there!

Felipe Solo - 04/08/2019 AccorHotels review
« Wifi on Accor is ALWAYS horrible »

Old hotel, absolutely NO wifi in my room, bad, really bad!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Felipe M., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Jacques P. Business - 04/08/2019 AccorHotels review
« VERY ENJOYABLE STAY »

In brief my stay was very enjoyable, all was fine, location a bit noisy but his isn't the hotels fault Overall nice staff and nice room, good bar and restaurant

Graham B. Solo - 31/07/2019 AccorHotels review
« Everything was wonderful »

I hadn't planned to stay at this hotel (or even in Düsseldorf) but both Mercure Oberhausen and Accor Customer Services ignored 2 emails each about problems with booking that hotel. The plus side of their rudeness was that I discovered the Mercure Düsseldorf City Center where everything was good from the moment I arrived. Check-in was quick and painless, I got an upper-floor room away from the elevator as I'd requested, a lovely comfortable room, assistance when there were printer issues...every member of staff I encountered was friendly, helpful and contributed to my enjoyment of a couple of days away before starting a new job. This hotel is very close to the Hbf so handy for travelling around the region, even to Oberhausen, so there's no need to forego good customer service and I am seriously considering staying here again as I plan to revisit Oberhausen in a few months. I have read some reviews that the hotel is dated but I would say that it's still very comfortable and has character but could perhaps use a lick of paint in some areas. I would have no hesitation in staying here again and wholeheartedly recommend it to anyone who likes a comfortable hotel with excellent staff in close proximity to the central railway station.

Anonymous Business - 31/07/2019 AccorHotels review
« Just ok. »

As always I had problems getting the proper invoice checking out. Receptionist told me he couldnt put all the charges (ones issued prior checkin from my credit card and the one that is issued after check out becuase of extras) I simply need an invoice where all my expenses are visible in one. Please send me the invoice asap! PS. I tried to send an inquiry from Club Accor but it give an error as usual too. Best Regards, Emre

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emre U., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf City Center. I am sorry that your experience did not meet your expectations and of course we will send you the final invoice in a few minutes. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Couples - 30/07/2019 TripAdvisor review
« You get what you pay for »

We should have realised by the price but it was only for one night.The main problem being that even for a cheap price the bathroom was so small . it was almost impossible to manoeuvre around or even get in the shower.We often use Mecure & a lot have been updated & trendy little lobbies & bars installed , we have even been impressed with room size in Berlin & Munich.Location close enough to train station but nothing else in area going for it.

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