Hotel - Mercure Hotel Erfurt Altstadt
Mercure Hotel Mercure Hotel

Mercure Hotel Erfurt Altstadt

4.0/5 602 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access (Nearby)
    • Reduced mobility facilities (Nearby)
    • Accessible bathroom (Nearby)
  • pets allowed 7  EUR
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Hairdressing salon  (Nearby)

Leisure and activities

  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-21:00
    • Opening hours : Week-end 07:00-21:00
  • Snack & beverage machine

Business services

  • 8 meeting room(s)
See all services

Hotel location

Companies and event centres nearby

Company

BUNDESARBEITSGERICH2 km / 1.24 mi DEUTSCHE BANK0.5 km / 0.31 mi EON4 km / 2.49 mi HOERMANN KG15 km / 9.32 mi INTERSHOP AG40 km / 24.86 mi LEG3 km / 1.86 mi SIEMENS AG7 km / 4.35 mi UMFORMTECHNIK4 km / 2.49 mi
CONDOMI AG4 km / 2.49 mi DEVK0.5 km / 0.31 mi HELIOS KLINIKEN3 km / 1.86 mi HUK COBURG0.5 km / 0.31 mi JENOPTIK AG40 km / 24.86 mi MDC POWER GMBH25 km / 15.53 mi TEAG4 km / 2.49 mi X-FAB6 km / 3.73 mi

Exhibition centre

KAISERSAAL/KONGRESSCENTER0.1 km / 0.06 mi MESSEHALLE ERFURT7 km / 4 mi

Your meetings and events

An appealing location in Erfurt's old town for your business or private events: The 8 multi-functional rooms with capacity for 180 people feature modern technology including WIFI. Several of the rooms are air-conditioned.Plenty of natural light ensures a pleasant atmosphere and the thoughtful staff at our hotel are on hand to make sure your event runs smoothly. You can rely on our professional support when planning and hosting your event or functionwhen planning and hosting your event. We are happy to cater for your particular requirements.

Mercure Hotel Erfurt Altstadt Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BURG GLEICHEN 26 m2 2.4 m 15 0 10 0 10
ECKARTSBURG 41 m2 2.8 m 38 14 16 18 16
HEIDECKSBURG 38 m2 2.8 m 28 14 16 18 16
LEUCHTENBURG 51 m2 3 m 0 0 20 0 20
WACHSENBURG 56 m2 2.8 m 40 17 20 25 24
WARTBURG I 98 m2 3 m 80 27 30 45 50
WARTBURG I+II 198 m2 3 m 180 60 60 100 100
WARTBURG II 98 m2 3 m 80 27 30 45 50
    • Screen
    • Auditorium
    • Syndicated room
    • Audio and video equipment
    • Indoor and Outdoor facilities
    • Meeting room
    • Lectern
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • WIFI access
    • High speed transmission line
    • Accommodation
    • Fine Cuisine
    • Wedding ceremony
    • Wedding co-ordinator
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Experience contemporary comfort in a historic atmosphere. At the 4-star Mercure Hotel Erfurt Altstadt, you have the choice between Standard, Superior and comfortable Privilege Rooms. Privilege Rooms overlook the peacefulcourtyard. We have a specially adapted room available for guests with reduced mobility. All 141 rooms have free WIFI. One child aged up to 12 can sleep in their parents' room for free. Your pet is also welcome (for a charge of EUR 7 per night).

  • 141 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 5 connecting rooms
    • 220/240 V AC
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Direct dial telephone
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 4,742 reviews

Our guest reviews for Mercure Hotel Erfurt Altstadt

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 602 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Couples - 14/11/2018 AccorHotels certified review
« Very accommodating staff »

Very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adrianne W., We very much appreciate your comments regarding your stay at the Mercure Hotel Erfurt Altstadt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandra Stüppardt Direktion Mercure Hotel Erfurt Altstadt

Business - 28/10/2018 TripAdvisor review
« Business trip for two nights »

The hotel was tidy and quiet, and the room had a comfy bed - perfect for business trip! The staff was friendly and helped me with printing the train ticket. The breakfast was just superb, with coffee served to the table.

Christina Friends - 16/10/2018 AccorHotels certified review
« Great location for good value »

Location is perfect: In the midst of the old town and close to the train station. Our room was facing the courtyard, which worked out fine since it was quiet. Bed was rather hard - too hard for us, but this is a matter of personal taste. Otherwise, everything worked out fine. A special mention to the barman, who seemed to be a very kind man.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. M., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Denis Solo - 10/10/2018 AccorHotels certified review
« Good hotel in the heart of the old town »

I enjoyed my stay overall and my room in particular. It was quiet, warm and clean. The only issue I had was a staff member’s attitude at the check out. She was far from welcoming and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Ole D. Business - 20/09/2018 AccorHotels certified review
« Reiseleiter »

a very good experience

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr D., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Erfurt Altstadt. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Stefan Götz Direktor

Adolfo K. Families - 11/09/2018 AccorHotels certified review
« Great location, friendly service, basic accomodations »

I selected the hotel for its location and because it is part of the Accord group. I was received by a friendly young man and generally, the service was excellent. What put me off was the odour in the hallway as well as in the room. A real turnoff. The room was ok even if a bit spartan.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., thank you for the good review of our hotel. We will make inquiries regarding the mentioned smell. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

James W. Business - 10/09/2018 AccorHotels certified review
« Room modern and clean, friendly staff. »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Marco Couples - 04/09/2018 AccorHotels certified review
« Very nice Hotel located in town centre »

The room was very nice and quiet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Olivier D. Business - 27/08/2018 AccorHotels certified review
« Overall a satisfying stay »

On arrival I was not very friendly received. I told my name an reservation (in English) but the receptionists acted a bit like "hah, he doesn't speak German". Then, upon receipt of my key I also received some other documents, without explanation what is what. Back then I was very busy and didn't look at the papers next to my key, but afterwards I saw that I received two login credentials for wifi internet, which was included in the business package. As I didn't know this I bought premium wifi from the home page at 6€ per day, while this wasn't necessary. Also some explanation would have been nice on the possibility to opt not to clean the room and earn points, this was also something I didn't know about. In short, I received the key, wasn't explained what all the possible benefits and included items in the package were, which is a very sad thing. Other than that, very good quality rooms (missed an airco though) and the breakfast was magnificent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Olivier D., We very much appreciate your comments regarding your stay at the Mercure Hotel Erfurt Altstadt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. But we also heard your message about the missing Information. This topic i will clarify with all the colleagues. Thank you very much for your open words. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefan Götz Manager

Mecure M. Business - 23/08/2018 AccorHotels certified review
« Nice Hotel »

Nice hotel, shame thier is no air-con

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Nick Couples - 16/08/2018 AccorHotels certified review
« Very nice place to stay »

Room very good, friendly staff & good service. We did miss having a kettle to make tea In the room (the coffee machine is not good for this); better lighting to be able to read by would also be good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Antoinette Couples - 14/07/2018 AccorHotels certified review
« Comfortable, excellent location and good parking. »

We were in room 129. Nice room but, it stunk of cigarette smoke. Directly below our room was an exit where at anytime of the day or night staff and guests stood smoking and talking. Yes, even late at night so the noise and smoke wafted up into ours and other rooms. Warm days and nights so we had to leave the window open. A smoke free property should be just that and this should include near the building. Loved the coffee machine and complimentary goodies.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Antoinette P., thank you for taking the time to tell us about your experience at the Mercure Hotel Erfurt Altstadt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We will pass on the problem of smoke nuisance to the hotel management At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kathy Heinze Guest relation

Dr. P. W. Business - 02/07/2018 AccorHotels certified review
« Our time at the Alstadt Mercure in Erfurt was again very satisfying. »

The experience was great. The staff was courteous as usual. I have travelled to Erfurt for six years in a row and have stayed with Mercure for five of those years. I don't anticipate staying in another hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Matthias H. Business - 18/05/2018 AccorHotels certified review
« Great place to stay overnight in Erfurt »

Room 232 was very nice. Quite and clean. Sauna was very nice too. Hotel staff helpful and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Sean A. Couples - 03/05/2018 AccorHotels certified review
« Good hotel, simple but well done. Good room, clean, hard bed, breakfast good but expensive »

Extra: We were asked if we wanted breakfast at check-in, but not told about the cost, which was very high. I wish we would have been aware before deciding. However, I loved the chalkboard quote in the breakfast room, staff was helpful in finding my lost scarf, and desk held our bags on our last day in Erfurt

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Ismaël B. Solo - 11/04/2018 AccorHotels certified review
« very pleasant experience »

I had a pleasant stay at your hotel. Especially the very professional way in which the receptionist handled the check-in procedure deserves to be mentioned; In all other respects I got what I am accustomed to get at a Mercure hotel: comfortable, spacious room in a beautiful environment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Erfurt Families - 07/04/2018 AccorHotels certified review
« 1 night with baby »

nothing really special to mention, except politeness and friendliness of the staff allowing a 2 year old child to share the room with us without a charge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

G. Couples - 03/04/2018 AccorHotels certified review
« Ostern in Erfurt/Weimar »

War alles absolut Top.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr G., vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Kathy Heinze Guest relation

Mags Solo - 26/03/2018 AccorHotels certified review
« Excellent Location »

Very pleasant. Room was very good size. Could not find anything to fault, although radiator was very well hidden. But once I found it, the room warmed up very quickly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. P., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Ajw Couples - 13/03/2018 AccorHotels certified review
« Sehr gut »

great

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr W., vielen Dank für die sehr gute Bewertung unseres Hotel nach Ihrem Aufenthalt. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Stefan Götz Direktor

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates