Hotel - Mercure Hotel Erfurt Altstadt
Mercure Hotel Mercure Hotel

Mercure Hotel Erfurt Altstadt

4.0/5 651 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access (Nearby)
    • Reduced mobility facilities (Nearby)
    • Accessible bathroom (Nearby)
  • Pets allowed
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Hairdressing salon  (Nearby)

Leisure and activities

  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-21:00
    • Opening hours : Week-end 07:00-21:00
  • Snack & beverage machine

Business services

  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

BUNDESARBEITSGERICH2 km / 1.24 mi DEUTSCHE BANK0.5 km / 0.31 mi EON4 km / 2.49 mi HOERMANN KG15 km / 9.32 mi INTERSHOP AG40 km / 24.86 mi LEG3 km / 1.86 mi SIEMENS AG7 km / 4.35 mi UMFORMTECHNIK4 km / 2.49 mi
CONDOMI AG4 km / 2.49 mi DEVK0.5 km / 0.31 mi HELIOS KLINIKEN3 km / 1.86 mi HUK COBURG0.5 km / 0.31 mi JENOPTIK AG40 km / 24.86 mi MDC POWER GMBH25 km / 15.53 mi TEAG4 km / 2.49 mi X-FAB6 km / 3.73 mi

Exhibition centre

KAISERSAAL/KONGRESSCENTER0.1 km / 0.06 mi MESSEHALLE ERFURT7 km / 4 mi

Your meetings and events

An appealing location in Erfurt's old town for your business or private events: The 8 multi-functional rooms with capacity for 180 people feature modern technology including WIFI. Several of the rooms are air-conditioned.Plenty of natural light ensures a pleasant atmosphere and the thoughtful staff at our hotel are on hand to make sure your event runs smoothly. You can rely on our professional support when planning and hosting your event or functionwhen planning and hosting your event. We are happy to cater for your particular requirements.

Mercure Hotel Erfurt Altstadt Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BURG GLEICHEN 26 m2 2 m 15 0 10 0 10
HEIDECKSBURG 38 m2 2 m 28 14 16 18 16
ECKARTSBURG 41 m2 2 m 38 14 16 18 16
LEUCHTENBURG 51 m2 3 m 0 0 20 0 20
WACHSENBURG 56 m2 2 m 40 17 20 25 24
WARTBURG I 98 m2 3 m 80 27 30 45 50
WARTBURG II 98 m2 3 m 80 27 30 45 50
WARTBURG I+II 198 m2 3 m 180 60 60 100 100
    • Screen
    • Auditorium
    • Flipchart
    • Syndicated room
    • Audio and video equipment
    • Indoor and Outdoor facilities
    • Meeting room
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • High speed transmission line
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Experience contemporary comfort in a historic atmosphere. At the 4-star Mercure Hotel Erfurt Altstadt, you have the choice between Standard, Superior and comfortable Privilege Rooms. Privilege Rooms overlook the peacefulcourtyard. We have a specially adapted room available for guests with reduced mobility. All 141 rooms have free WIFI. One child aged up to 12 can sleep in their parents' room for free. Your pet is also welcome (for a charge of EUR 7 per night).

  • 141 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 5 connecting rooms
    • 220/240 V AC
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Direct dial telephone
    • High speed transmission line
    • RJ 45 outlet
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.5/5 AccorHotels Rating 5,504 reviews

Our guest reviews for
Mercure Hotel Erfurt Altstadt

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 651 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Birte N. Couples - 03/08/2019 AccorHotels review
« A beautiful city and a good hotel »

No aircondition, very hot at night !! Very bad bed clothes, very heavy, both the duvet and the pillow. For a hotel of this standard it is not worthy. The bread in the morning quite dry. I got a broken teeth, when I the last morning bite in one of the breads. I have visited my dentist, and the cost can be about 2000 Eu. What will you say to that ??

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lunau Birte N., thank you for taking the time to tell us about your experience at the Mercure Hotel Erfurt Altstadt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our hotel manager will get in touch with you regarding your information. He is not at the hotel at the moment. We will forward your request to him as soon as he is back. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kathy Heinze Guest relation

Mb Business - 31/07/2019 AccorHotels review
« Addequate, but overprices and not equipped to a level that may be expected »

No air conditioning during one of the hottest days of the year. Only a loud and inadequate fan. Breakfast at €17 is overpriced, but you can't even get a cappuccino. Parking at €17 is also steep. Not coming back here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maarten B., thank you for taking the time to tell us about your experience at the Mercure Hotel Erfurt Altstadt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns. Sincerely, Kathy Heinze Guest relation

Ralph E. H. Families - 06/07/2019 AccorHotels review
« Not recommendable »

No air-conditioning in this category is unacceptable. We understand that this is new construction in the framework of an old building, however if the result is a poor design with all the shortcomings and none of the charm of the historic building it just doesn't cut it. Confusing elevator situation, fire door bonanza, loud night-time street noise and activity from nearby kebab joints, terrible beds with one(!) tiny pillow per person?! Never again, ever

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., thank you for taking the time to tell us about your experience at the Mercure Hotel Erfurt Altstadt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kathy Heinze Guest relation

Anett Families - 05/06/2019 AccorHotels review
« Very pleasant stay »

Very friendly and helpful staff, food looked delicious and very easy access to public transport

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. K., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Tony Couples - 04/06/2019 AccorHotels review
« Very enjoyable. »

Very pleasant staff. Clean room with good facilities. Excellent breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Couples - 25/05/2019 TripAdvisor review
« good position in centre of town in a pretty city »

It is situated in the middle of town in a pedestrian area. This makes parking difficult . They have a little parking but it cannot be booked and there are no instructions as t whether you can park outside and drop your luggage if no parking is available. You must have a green pollution rego sticker to enter the area. There is however a park house near by which we used.\ Rooms are OK but pillows are terrible with no stuffing. Breakfast was good, staff nice but we choose to eat elsewhere for dinner. Good hotel to visit a pretty city

David B. Couples - 23/05/2019 AccorHotels review
« well located »

Parking a challenge. Hotel in excellent position and staff helpful. Very interesting town but seemingly devoid of restaurants that we could find open, or Google could find for that matter. Odd.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Mandy F. Business - 15/05/2019 AccorHotels review
« situation with parking not the best »

personal staff all very friendly at the reception. The young men.. with personal "Hello". Thanks - that s really nice

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrte Frau F., vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Kathy Heinze Guest relation

Michael J. Couples - 11/05/2019 AccorHotels review
« Perfect location for pleasure and business and a great base to explore outside Erfurt »

As my title suggests, perfect for exploring the old town, great restaurants and bars, also clean and comfortable, courteous and professional staff especially the lovely blonde lady with flowers in her hair at breakfast. Good breakfast, nice relaxing bar and the personal touches of a welcome drink and free mini bar.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Ronny Business - 09/05/2019 AccorHotels review
« nice Hotel in the middle of Erfurt »

nice stay, nice room, friendly staff. Restaurant was closed on Sunday, but not so far there are a lot of other Restaurants.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Happy C. Business - 18/04/2019 AccorHotels review
« Nice hotel, good breakfast »

Nice hotel, good breakfast. The hotel really needs aircon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Sa Couples - 09/04/2019 AccorHotels review
« Very nice hotel with good location »

Pleasant hotel at very good location in Altstadt with very nice room. The Hotel offers convenient parking for the car

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Samantha Couples - 31/03/2019 AccorHotels review
« Good location, old but clean rooms. »

The visit was satisfactory with average service and accommodations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Lukas Business - 13/02/2019 AccorHotels review
« A very good experience »

To start right away I got a nice upgrade to a newly renovated room. Minibar was included and the bathroom had an amazing soaking tub. The staff - as always with Accor was above and beyond. The location to the hotel is perfect close to Anger 4 which is the very center of Erfurt. I for sure would come again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Pip Business - 08/02/2019 AccorHotels review
« Nice hotel, near nice old town »

Hotel comfortable and well located for the picturesque cobbled streets of old Erfurt

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

James H. E. Business - 31/01/2019 AccorHotels review
« Very good Hotel - needs refining »

In other Mercure hotels I stay at you get a free bottle of water, also there is a choice of pillows available in the room so you do not have to ask for them. Other than that the room is nice, bar and breakfast is very good so I am satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Anonymous Families - 12/01/2019 AccorHotels review

Rooms good but would have been nice to get info on hotel restaurant , we didn't find until late in our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. P., thank you for the great review of our hotel. We also thank you for pointing out the missing hotel information. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Neil D. Business - 31/12/2018 AccorHotels review
« Excellent hotel with good position »

Very much enjoyed my stay. Good friendly staff. Excellent dinner on Christmas Eve. Will definitely stay again when I am back in Erfurt.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. d., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Anonymous Couples - 14/11/2018 AccorHotels review
« Very accommodating staff »

Very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adrianne W., We very much appreciate your comments regarding your stay at the Mercure Hotel Erfurt Altstadt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandra Stüppardt Direktion Mercure Hotel Erfurt Altstadt

Business - 28/10/2018 TripAdvisor review
« Business trip for two nights »

The hotel was tidy and quiet, and the room had a comfy bed - perfect for business trip! The staff was friendly and helped me with printing the train ticket. The breakfast was just superb, with coffee served to the table.

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