Hotel - Mercure Hotel Frankfurt Airport Neu Isenburg
Mercure Hotel Mercure Hotel

Mercure Hotel Frankfurt Airport Neu Isenburg

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3.5/5 243 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 12  EUR
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter

Leisure and activities

  • Swimming pool  (Nearby)
    • Indoor unheated pool (Nearby)
    • Outdoor unheated pool (Nearby)
  • Solarium  (Nearby)
  • Golf course 18 holes  (Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Tennis (Nearby)
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Nearby)
    • Bike rack facilities (Nearby)
    • Badminton (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Darts (Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)
    • Roller-skating (Nearby)


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 06:00-23:00
    • Opening hours : Week-end 07:00-23:00
  • Snack & beverage machine

Business services

  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby


GENERAL ELECTRIC0.8 km / 0.5 mi KFH0.8 km / 0.5 mi PEPSI COLA0.1 km / 0.06 mi SONY COMPUTER0.5 km / 0.31 mi
KENWOOD5 km / 3.11 mi LORENZ SNACK WORLD0.5 km / 0.31 mi PSA BANK0.8 km / 0.5 mi

Exhibition centre

FRANKFURT FAIR9 km / 5.59 mi

Your meetings and events

For your business events with up to 150 participants, we recommend the 5 meeting rooms and separate lobby for conference events at the Mercure Neu Isenburg. They meet modern standards in terms of technology and service and are fully air-conditionedand have free WIFI. Natural light gives the rooms a pleasant atmosphere. In nice weather your guests can spend their breaks out on the sun terrace. Would you like help organizing your event?Our qualified staff are always on hand with advice and support from planning through to hosting your event. Please enquire and we will be delighted to discuss the details with you.

Mercure Hotel Frankfurt Airport Neu Isenburg Meeting Room 5 photos
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ALTE OPER 59 m2 3 m 50 20 23 28 31
EISENER STEG 30 m2 3 m 15 6 12 10 16
EUROTOWER 28 m2 3 m 15 6 11 10 15
HAUPTWACHE 50 m2 3 m 50 20 24 28 26
HAUPTWACHE + ALTE OPER 108 m2 3 m 90 40 30 60 50
HAUPTWACHE + ALTE OPER + ROEMER 175 m2 3 m 150 70 50 80 100
HAUPTWACHE + ROEMER 117 m2 3 m 90 40 30 60 50
ROEMER 67 m2 3 m 50 20 24 28 35
    • Screen
    • Flipchart
    • Soundproof
    • TV with VCR
    • Indoor and Outdoor facilities
    • Auditorium
    • Meeting room
    • Lectern
    • Day light
    • WiFi access
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Accommodation
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

At the 4-star Mercure Hotel Frankfurt Airport Neu-Isenburg, you can choose between Standard Rooms with a king-size or double bed and spacious Privilege Rooms with king-size bed, bathrobe, newspaper and other extras.will be happy to provide you with a three-bed room. All 143 rooms are air-conditioned and have DSL; most rooms also have WIFI. One child aged up to 16 may stay in your room free of charge. Your pet is also welcome (charge of EUR 12/night).

  • 143 rooms
  • 115 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.2/5 AccorHotels Rating Based on 674 reviews

Our guest reviews for Mercure Hotel Frankfurt Airport Neu Isenburg

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 243 reviews
AccorHotels certified review
Anonymous Business - 19/01/2018

The hotel is fine, apart from the bed and pillows. These are extremely basic and uncomfortable. They significantly detract from my enjoyment of the hotel

AccorHotels certified review
Anonymous Business - 30/10/2017
« everything was OK »

I cannot complain. Maybe a bottle of water will be nice in the room

AccorHotels certified review
Dave Business - 20/10/2017
« Below satisfaction on this occasion »

I arrived around midnight, needed some water and was told the vending machine was round the corner. I had no cash so I had to go out in the middle of the night to get some. There were lots of water bottles on the reception desk but was not offered any. Only one small pillow in the room for an adult.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O., Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Airport Neu Isenburg. I am very sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Hotel Frankfurt Airport Neu-Isenburg Manager

AccorHotels certified review
Z. Business - 11/09/2017
« Forgotten chargeur adapter »

Please read the email below sent on Sep 9 at H5… Dear all, i was in your hotel this week (from Sep 6 until Sep 8) room number 216 and i forgot the chargeur adapter of my iPhone - see photo attached hence can you please send it to my won address Pascal Z. 2 IMPASSE LOUIS FEDIE 11000 CARCASSONNE FRANCE Best regards Pascal Zénoni Mobile +33 6 85 83 72 64

Our hotel has responded to the review
Our hotel has responded to the review

Cher Monsieur Z., Merci pour votre séjour à Neu-Isenburg. Nous sommes heureux de voir que vous étiez satisfait de nos services. Le chargeur i Phone vous sera envoyé demain à Carcassonne. Au plaisir de vous recevoir de nouveau. Sincères salutations Mercure Hotel Frankfurt Airport Neu-Isenburg Direction

AccorHotels certified review
Glen G. Business - 11/09/2017
« Mr. G G. »

For a business hotel the Mercure Frankfurt ticks the right boxes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., thank you very much for your stay and for your comment which is very helpful for us in order to improve the quality of our services. We are pleased to see that you enjoyed your stay. We will try to accelerate the speed of WiFi in the future. Thanks once more for sharing your experience, and we look forward to welcoming you again. Sincerely, Mercure Hotel Frankfurt Airport Neu-Isenburg / Germany the manager

AccorHotels certified review
Samer A. Business - 10/09/2017
« Nice hotel but expensive »

The hotel in general was excellent, but some services not available. No safety lock, no free water. All other services were good. The price per night compared to available services is expensive.

AccorHotels certified review
Anonymous Business - 25/08/2017
« The staff surpassed staff from previous 5 star hotel experiences »

The staff were truly exceptional. Positive attitude, very professional and always going above and beyond. Thank you.

AccorHotels certified review
T. J. Business - 28/07/2017
« Rooms and service was fine. But WLAN access is difficult with your local provider. Could not access it easily with my Android devices. »

Nice rooms, staff is freindly.

AccorHotels certified review
Anonymous Business - 08/07/2017

I stay every week and the check in service is always very functional and lacks a personal touch. The team in the bar are much better at remembering your name and what you like.

AccorHotels certified review
Glen G. Business - 07/07/2017
« Comfortable and convenient »

Always enjoy the time spent at Mercure Frankfurt NIB. Close proximity to the office and shopping centre. Easy access to FRA Airport and Frankfurt city. Rooms are comfortable

AccorHotels certified review
David R. Business - 22/05/2017
« Poor service for the price I've paid »

- Air conditioning not working (only Fan) - No choice in Pillow, - No water in room - Ordinary breakfast

AccorHotels certified review
Anonymous Business - 04/05/2017

Good freindly staff, no gym, door didn't close by itself in room, slow checkin.

AccorHotels certified review
Anonymous Business - 13/04/2017

Staff are all good and very attentive, check in was fast, bar comfortable. Breakfast a good example of a typical hotel buffet breakfast. Room (221) is dated bathroom is tired.

AccorHotels certified review
Anonymous Business - 12/04/2017

The reason I require that the room be cleaned each day is only because I want the coffee replenished. If there were 2 coffee packets for 2 days, I would accept that the room is not cleaned on the second day. However, the room was cleaned but the coffee was not replenished. This may seem like a small thing to you and I have mentioned it here various times but I would be grateful to have one coffee packet per day.

AccorHotels certified review
Anonymous Business - 03/03/2017

Comfortable rooms, pleasant staff (as always). Would love to have addditional English TV channels

TripAdvisor review
Couples - 11/02/2017
« Perfectly Good Basic Airport Hotel »

Nothing fancy, but reasonable value for the money. Comfortable, clean room. Indoor parking under the hotel for a price, although I don't remember how much. Good shower. Sufficient electrical outlets. All in all, perfectly good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thanks a lot for you stay and for your comment. We are very pleased that you enjoyed the hotel facilities and your stay in Neu-Isenburg. Your comment is very helpful for us to continue improving our service. We would be glad to welcome you again ! Best regards Team Mercure Hotel Frankfurt Airport Neu-Isenburg / Germany

AccorHotels certified review
Anonymous Business - 30/01/2017

as always, the hotel is clean and tidy, but suffers with noise problems (traffic & a noisy ventilation system). this coupled to the small bed coverings makes for a consistently poor nights sleep.

TripAdvisor review
Business - 26/01/2017
« Very comfortable hotel near the airport »

I suspect my stay was similar to many others; an overnight prior to a morning flight. As such, all I needed was a comfortable bed, a hot shower and a decent meal. This hotel delivered on all counts. In addition I'd say it was very clean and the staff were extremely efficient, fun and all spoke good English. If I'm ever back in the area, I won't hesitate to book here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your stay and for your comment and time. We are very pleased that you appreciated your stay with us. Your feedback will be forwarded to our team, as a motivation to continue improving our service in the future. We look forward to welcoming you again ! Best Regards, Mercure Hotel Frankfurt Airport Neu-Isenburg, Germany the manager

AccorHotels certified review
Anonymous Business - 23/01/2017

My stay was pleasant and comfortable.

TripAdvisor review
Business - 16/01/2017
« Great alternative to airport and Frankfurt city centre hotels »

Great location for when you do not want to spend the night at a (depressing) airport hotel or equally do not want to make the longer and more expensive journey into Frankfurt - this hotel is in Neu-Isenburg. I must have stayed here 20+ plus over the last 10 years or so. One great reason to stay here is that you have 1) a very nice and large mall about 125 meters away and 2) you can eat and drink at the fabulous Rincon restaurant which is a mere 75 meters away across the road. The hotel itself caters with all the basics plus something extra, so it has a restaurant and a bar, but more than just basic as the menu is pretty good and the bar actually feels like bar.The rooms are just fine and you get an iron brought up to your room should you need one. One down side however - and this has something that has bothered me for the last 10 years - and that is that during the winter the rooms are just too cold. The temperature parameter settings are very limited and the duvets are not suited to protect you against colder temperatures. It makes showering in the morning an uncomfortabl experience.

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