Hotel - Mercure Hotel Frankfurt Airport Neu Isenburg
Mercure Hotel Mercure Hotel

Mercure Hotel Frankfurt Airport Neu Isenburg

3.5/5 278 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 12  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)

Leisure and activities

  • Swimming pool  (Nearby)
    • Indoor unheated pool (Nearby)
    • Outdoor unheated pool (Nearby)
  • Solarium  (Nearby)
  • Golf course 18 holes  (Nearby)
  • Other sports activities
    • Bicycles rental (Nearby)
    • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-23:00
    • Opening hours : Week-end 07:00-23:00
  • Snack & beverage machine

Business services

  • 8 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

GENERAL ELECTRIC0.8 km / 0.5 mi KFH0.8 km / 0.5 mi PEPSI COLA0.1 km / 0.06 mi SONY COMPUTER0.5 km / 0.31 mi
KENWOOD5 km / 3.11 mi LORENZ SNACK WORLD0.5 km / 0.31 mi PSA BANK0.8 km / 0.5 mi

Exhibition centre

FRANKFURT FAIR9 km / 5.59 mi

Your meetings and events

For your business events with up to 150 participants, we recommend the 5 meeting rooms and separate lobby for conference events at the Mercure Neu Isenburg hotel. They meet modern standards in terms of technology and service and are fully air-conditionedand have free WIFI. Natural light gives the rooms a pleasant atmosphere. In nice weather your guests can spend their breaks out on the sun terrace. Would you like help organizing your event?Our qualified staff are always on hand with advice and support from planning through to hosting your event. Please enquire and we will be delighted to discuss the details with you.

Mercure Hotel Frankfurt Airport Neu Isenburg Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ALTE OPER 59 m2 3 m 50 20 23 28 31
EISENER STEG 30 m2 3 m 15 6 12 10 10
EUROTOWER 28 m2 3 m 15 6 11 10 10
HAUPTWACHE 50 m2 3 m 50 20 24 28 26
HAUPTWACHE + ALTE OPER 108 m2 3 m 90 40 30 60 50
HAUPTWACHE + ALTE OPER + ROEMER 176 m2 3 m 150 70 50 80 100
HAUPTWACHE + ROEMER 117 m2 3 m 90 40 30 60 50
ROEMER 67 m2 3 m 50 20 24 28 35
    • Outside patio
    • Screen
    • Flipchart
    • Soundproof
    • TV with VCR
    • Meeting room
    • Day light
    • WIFI access
    • Syndicate rooms
    • Airconditioned meeting room
    • Overhead projector
    • Fine Cuisine
    • Accommodation
    • Wedding ceremony
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

At the 4-star Mercure Hotel Frankfurt Airport Neu-Isenburg you can choose between Standard Rooms with king-size or double beds and spacious Privilege Rooms with king-size beds, bathrobe, newspaper and other extras. Upon request, wewill be happy to provide you with a three-bed room. All 143 rooms are air-conditioned and have DSL - most rooms also have WIFI. One child aged up to 16 may stay in your room free of charge. Pets are also welcome (charge of EUR 12/night).

  • 143 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.3/5 AccorHotels Rating 1,376 reviews

Our guest reviews for
Mercure Hotel Frankfurt Airport Neu Isenburg

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 278 reviews
Berrie Business - 05/04/2019 AccorHotels certified review
« No Sleep »

Mattress was of poor quality, worn down. Room was extremely warm, difficult to get heat out of the room even with window open. AC made it wormer (it was cold outside, maybe that was the reason why it function as a heater instead of an AC?). Further, the hotel corridors where also extremely warm. Think of the environment and your bottom line. It doesn’t need to be 25 degrees in the corridors.

Anonymous Business - 04/04/2019 AccorHotels certified review
« BAD SLEEP »

ROOM WAS TOO HOT DESPITE HAVING OPENED THE WINDOW FOR HOURS + NO MINIBAR AVAILABLE, AT LEAST A BOTTLE OF WATER WOULD BE NICE

Marco Business - 03/04/2019 AccorHotels certified review
« The facility’s are a bit „worn out“ and could need a refurbish... »

The staff is very friendly and they are doing their best. As mentioned above, the rooms seem old an worn out. The rooms smell very strange - they try to cover it with a room scent - which doesn't work and causes headaches. In this condition, I wouldn’t recommend this hotel to any of my peers.

Jeanne Business - 01/04/2019 AccorHotels certified review
« everything works fine »

there is no mini refrigerator, not able to keep food cool, not convenient

Anonymous Business - 01/04/2019 AccorHotels certified review
« comfortable room but no food available when I arrived 10.30 »

comfortable room but no food available when I arrived 10.30

Aziza Business - 28/03/2019 AccorHotels certified review
« Excellent »

I do not know the names of the personal but as always, I received a great welcome from the people working at the bar and at the breakfast restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms D., Thank you very much for taking the time to leave us a review following your recent stay with us here at Mercure Frankfurt Airport Neu-Isenburg. I am delighted to read that you enjoyed your guest experience with the hotel. On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the positive remarks on the team working in the bar and the restaurant. I will definitely share your feedback with them and you can be sure that feedback like this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services I look forward to seeing you back with us again very soon. Best regards Rudolph von Ketteler General Manager

Markus D. Business - 27/03/2019 AccorHotels certified review
« Okay »

The hotel is nice, but it also is a little loud. The staff is very friendly and the bar offers a good menue. Sometimes however, you get the feeling that some restauration work might be needed in the room, mainly in the bathroom. Nonetheless, this is sitll a high quality hotel, eventhough the breakfast is pretty expensive.

Mr M. G. Business - 27/03/2019 AccorHotels certified review
« very good »

the staff are very friendly and efficient

Anonymous Business - 25/03/2019 AccorHotels certified review

Tasteful breakfast, staff as always very nice and friendly.

Szabolcs R. Business - 20/03/2019 AccorHotels certified review
« Decent hotel with good breakfast, fast wifi but no gym. »

The biggest minus was the unmanned check in desk and the experience after: the lady did not found my reservation in the system, so we had to start over. But the hotel, the room and the bathroom is excellent, no issues there. I kinda missed a gym, where I could run a bit, but this is also acceptable, no big loss.

Marcelo Business - 18/03/2019 AccorHotels certified review
« Very expensive. Reasonable hotel for business trip »

The services are average. Bed and furniture looks more an Ibis Hotel than a Mercure. No Gym. Crazy expensive and no easy public transport available for Frankfurt. Reasonable for a business trip if you stay in Neu-Isenburg or around. But the price was apportunistic and abusive.

Cc Business - 18/03/2019 AccorHotels certified review
« Good »

My stay is good, I have been here several times, it would be better if the hotel can provide a shuttle service during the morning peak hour, so that people can go to the office easily.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. K., I am very pleased that you took the time to review your visit with us at Mercure Hotel Frankfurt Airport Neu-Isenburg. Thank you for your review, the high marks in nearly all categories, and also for your suggestions on improvement regarding the shuttle service. Due to athe large number of different companies in the surrounding area of the hotel we kindly ask for your understanding, that we can not offer a shuttle service for our business guests. Especially since a large part of companies is within walking distance. Thank you again for your feedback and we look forward to welcoming you back to the Mercure Hotel Frankfurt Airport Neu-Isenburg in the near future. Best regards Rudolph von Ketteler General Manager

Michal B. Business - 12/03/2019 AccorHotels certified review
« Old hotel, needs general renovation. »

The hotel looks old and definately needs renovation. The walls in the room are very dirty, the shower as well. On the good side, WiFi worked well. The breakfast was also fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for staying with us at the Mercure Hotel Frankfurt Airport Neu-Isenburg and for taking the time to review your visit. I am very pleased to read that you were satisfied with our breakfast and the WiFi in the hotel. Also the high ratings on the staff made me very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. I do regret however, that we were unable to completely satisfy you regarding the room and the hotel in general. However, I am pleased to inform you, that an extensive renovation for this year is already in the planning stage. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Rudolph von Ketteler General Manager

velikimajmun Family - 12/03/2019 TripAdvisor review
« overnighter en route across Europe »

Really well-run hotel, in great shape compared to other Mercures in the area and well located close to the main north-south highway...and very helpful staff. One word of warning, there are only three ground level parking places and whilst there is plenty of underground parking, the height limit os 1.90m and so anyone with a top box is going to struggle (and an SUV with top box hasn't a hope!)

Paul Business - 08/03/2019 AccorHotels certified review

I like staying in the Mecure. Staff are friendly, efficient and very welcoming. The only gamble there is on a trip is the room temperature. My room didn't have the ability to chill, only produce warm air. On entry the room was already stuffy/warm. Opening of the window, doesn't provide a comfortable sleep as the road outside is quite a busy one.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O., I am very pleased that you took the time to review your visit with us at Mercure Hotel Frankfurt Airport Neu-Isenburg. Thank you for your review, the nice Feedback on the staff, and also for your critique regarding the heating in the room. I deeply regret that we had heating problems during your stay which had a negative effect on your otherwise pleasant stay. Please accept my apologies for the inconveniences you had to deal with. Indeed, our air conditioning can eighter only heat or just cool. If it is too warm in the room we recommend to turn off the AC. I am aware that this not the perfect solution. Together with our engineering department, we are currently examining further possibilities for improving the heating system. Thank you again for sharing your experience, and I hope your next visit will leave you completely satisfied. Best regards, Rudolph von Ketteler General Manager

Mark Business - 07/03/2019 AccorHotels certified review
« Friendly staff, clean rooms, but room and bed feels like a budget hotel »

Staff and cleanness are great, however the hotel seems like a 1 star hotel. No fridge in the room, no drinking water, not even for sale, instead Capri Sonne is offered. That seems like the most unhealthy and non thirst quenching choice. There is no real closet, no safe, and the quality of towels and bedsheets seems very cheap. I overall don't sleep good at the Mercure because of the poor quality of the pillow and mattress.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., I am very pleased that you took the time to review your visit with us at Mercure Hotel Frankfurt Airport Neu-Isenburg. Thank you for your review, the nice Feedback on the staff, and also for your critique and suggestions on improvement regarding the room and the hotel. I would like to offer my sincere apologies for the inconveniences regarding the room. While it is true that there is no fridge in the room, you have the possibility to store food at the reception where we provide a fridge for all hotel guests. Furthermore, you can always buy still and sparkling water from the bar or the reception at all times. Safety boxes are available at the reception, as well as a variety of different types of pillows. While again thanking you for sharing your experience, we hope to welcome you again in our hotel to finally convince you of our improved service and quality! Best regards Rudolph von Ketteler General Manager

Kexiao Business - 04/03/2019 AccorHotels certified review
« Good for business travels »

Nice staff and fairly acceptable facilities concerning the price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Airport Neu Isenburg. I will share your comments and positive feedback with my team and I am sure that this reputation will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to see you soon again and that our services will ensure another enjoyable visit with us. Best regards, Rudolph von Ketteler General Manager

Xx Business - 26/02/2019 AccorHotels certified review
« Great, only one point: please fix your heating system »

The staff is friendly and super helpful. As a preferred business hotel, I know that it is know for having heating system problems. But after all these years, can this not be fixed ? The temperature is super hot, plus when you turn on the AC the temperature stays very warm. This makes me decide to change hotel for my next HQ office trip. Or can you please fix it. Now I solved it with opening a window. But what to do in the summer ?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. M., I am very pleased that you took the time to review your visit with us at Mercure Hotel Frankfurt Airport Neu-Isenburg. Thank you for your review, the nice Feedback on the staff, and also for your critique regarding the heating in the room. I deeply regret that we had heating problems during your stay which had a negative effect on your otherwise pleasant stay. Please accept my apologies for the inconveniences you had to deal with. Indeed, our air conditioning can eighter only heat or just cool. If it is too warm in the room, especially during such a warm February like this one, we recommend to turn off the AC. I am aware that this not the perfect solution. Together with our engineering department, we are currently examining further possibilities for improving the heating system. Thank you again for sharing your experience, and I hope your next visit will leave you completely satisfied. Best regards, Rudolph von Ketteler General Manager

Anonymous Business - 24/02/2019 AccorHotels certified review

Very conveniently located

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. P., Thank you for staying with us at Mercure Hotel Frankfurt Airport Neu-Isenburg and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review and the highest marks in nearly all categories. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Rudolph von Ketteler General Manager

George Solo - 23/02/2019 AccorHotels certified review
« The Minimalist Hotel »

I was extremely disappointed that when I arrived at the Hotel that the Restaurant and Bar were closed for the evening. I was told that it was closed because their were not allot of people staying at the hotel that evening. I had also purchased breakfast in advance and due to not so many people in the hotel their was not much on display to choose from. I used the Accor Website to select a hotel with specific services, them being a restaurant and a bar. I also used my points for this hotel which makes it more frustrating. I feel if your Hotel is not going to regularly provide the services listed then you should update your site.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Crandall, Thank you for your stay at the Mercure Hotel Frankfurt Airport Neu-Isenburg and for taking the time to share your experiences. First of all, I would like to apologise that your stay was not as satisfying as expected. It is feedback like yours, which helps us improve our services. I feel very bad for the inconvenience you had to deal with regarding the closed restaurant and bar. ´ As our staff told you, due to the small number of guests staying at the hotel, the dining facilities were not available during your stay. This situation was reinforced by a sudden staff shortage on Saturday evening. While this is not meant to excuse what happened, it hopefully gives an explanation of the special circumstances. Nevertheless, we will use your review as an opportunity to investigate how we can update our website in such situations. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our hardest to give you the great hotel experience that so many of our guests have grown so fond of. Best regards Rudolph von Ketteler General Manager

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