Hotel - Mercure Hotel Frankfurt Airport Neu Isenburg
Mercure Hotel Mercure Hotel

Mercure Hotel Frankfurt Airport Neu Isenburg

3.5/5 269 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed 12  EUR
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)

Leisure and activities

  • Swimming pool  (Nearby)
    • Indoor unheated pool (Nearby)
    • Outdoor unheated pool (Nearby)
  • Solarium  (Nearby)
  • Golf course 18 holes  (Nearby)
  • Other sports activities
    • Bicycles rental (Nearby)
    • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-23:00
    • Opening hours : Week-end 07:00-23:00
  • Snack & beverage machine

Business services

  • 8 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

GENERAL ELECTRIC0.8 km / 0.5 mi KFH0.8 km / 0.5 mi PEPSI COLA0.1 km / 0.06 mi SONY COMPUTER0.5 km / 0.31 mi
KENWOOD5 km / 3.11 mi LORENZ SNACK WORLD0.5 km / 0.31 mi PSA BANK0.8 km / 0.5 mi

Exhibition centre

FRANKFURT FAIR9 km / 5.59 mi

Your meetings and events

For your business events with up to 150 participants, we recommend the 5 meeting rooms and separate lobby for conference events at the Mercure Neu Isenburg hotel. They meet modern standards in terms of technology and service and are fully air-conditionedand have free WIFI. Natural light gives the rooms a pleasant atmosphere. In nice weather your guests can spend their breaks out on the sun terrace. Would you like help organizing your event?Our qualified staff are always on hand with advice and support from planning through to hosting your event. Please enquire and we will be delighted to discuss the details with you.

Mercure Hotel Frankfurt Airport Neu Isenburg Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ALTE OPER 59 m2 3 m 50 20 23 28 31
EISENER STEG 30 m2 3 m 15 6 12 10 10
EUROTOWER 28 m2 3 m 15 6 11 10 10
HAUPTWACHE 50 m2 3 m 50 20 24 28 26
HAUPTWACHE + ALTE OPER 108 m2 3 m 90 40 30 60 50
HAUPTWACHE + ALTE OPER + ROEMER 176 m2 3 m 150 70 50 80 100
HAUPTWACHE + ROEMER 117 m2 3 m 90 40 30 60 50
ROEMER 67 m2 3 m 50 20 24 28 35
    • Outside patio
    • Screen
    • Flipchart
    • Soundproof
    • TV with VCR
    • Meeting room
    • Day light
    • WIFI access
    • Syndicate rooms
    • Airconditioned meeting room
    • Overhead projector
    • Fine Cuisine
    • Accommodation
    • Wedding ceremony
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

At the 4-star Mercure Hotel Frankfurt Airport Neu-Isenburg you can choose between Standard Rooms with king-size or double beds and spacious Privilege Rooms with king-size beds, bathrobe, newspaper and other extras. Upon request, wewill be happy to provide you with a three-bed room. All 143 rooms are air-conditioned and have DSL - most rooms also have WIFI. One child aged up to 16 may stay in your room free of charge. Pets are also welcome (charge of EUR 12/night).

  • 143 rooms
  • 115 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 1,088 reviews

Our guest reviews for Mercure Hotel Frankfurt Airport Neu Isenburg

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 269 reviews
Mr M. G. Business - 08/12/2018 AccorHotels certified review
« Mr M G. »

Friendly efficient people stay on a regular basis they always take care of me very well

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you for staying with us at Mercure Hotel Frankfurt Airport Neu-Isenburg and for taking the time to review your visit. It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us one more time. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the great remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Sarah Rinke General Manager

Hemendra S. Business - 07/12/2018 AccorHotels certified review
« not at all good »

Very crowded front office desk, there were long ques. I asked for plain mineral water bottle, staff said its not available?? A hotel without water bottles? Bathrooms are too small.....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., I would like to offer my sincere apologies for the faults and human errors regarding the front office desk. That is unacceptable and below our standards. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with. Now I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Sarah Rinke General Manager

Business - 03/12/2018 TripAdvisor review
« A great business hotel »

Beautiful hotel with great interior. The personell was very friendly and helpful. The close proximity to the Neu-Isenburg Zentrum is also a plus. Additionally, you can find a lot of good restaurants in the area.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you so much for the stellar review. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the amazing remarks on the staff. We really hope to be able to welcome you again as our guest. Best regards, Sarah Rinke General Manager

Daniel M. Business - 28/11/2018 AccorHotels certified review
« Confortable but a bit noisy »

Appreciate your hotel, the bar with nice employees but that time at the second floor on the street it was a too noisy due to car/bikes outside.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., I am very pleased that you took the time to review your visit with us at Mercure Hotel Frankfurt Airport Neu-Isenburg. Thank you for your positive review, the nice feedback, and also for your critique regarding the noise. We take your input very seriously and I have already discussed it with the managers in charge. Please accept my apologies for the inconveniences you had to deal with. We really appreciate your positive words in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Sarah Rinke General Manager

Anonymous Business - 28/11/2018 AccorHotels certified review
« a Great team on the Front desk and in the Bar »

The team always give a warm welcome. Are highly accomodating. Jannik and Alex is the bar are fantastic. Great team.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., Thank you for staying with us at Mercure Hotel Frankfurt Airport Neu-Isenburg and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review and the great remarks on the team (and especially on Jannik and Alex). We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Sarah Rinke General Manager

Anonymous Business - 26/11/2018 AccorHotels certified review
« Welcoming front desk and nice staff »

The staff were extremely good, they accommodated a couple of requests i had with a smile. Very satisfied with my stay. Well done!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for staying with us at Mercure Hotel Frankfurt Airport Neu-Isenburg and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review and the lovely remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Sarah Rinke General Manager

Anonymous Business - 23/11/2018 AccorHotels certified review

Comfortable and very convenient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Frankfurt Airport Neu-Isenburg. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours Sincerely, Sarah Rinke General Manager

Anonymous Business - 22/11/2018 AccorHotels certified review
« good stay as usual »

Clean rooms. Nice food. Excellent choice at breakfast and pleasant staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. W., Thank you very much for your visit and for taking the time to review your last stay at Mercure Hotel Frankfurt Airport Neu-Isenburg. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you enjoyed your stay with us and the breakfast in particular. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Sarah Rinke General Manager

Anonymous Business - 22/11/2018 AccorHotels certified review
« The hotel rapidly needs a refurbishment »

The staff are very friendly. The F&B is of good quality but the rooms desperately need to be revamped. Starts getting noisy quite early, around 06:30

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. S., I am very pleased that you took the time to review your visit with us at Mercure Hotel Frankfurt Airport Neu-Isenburg. Thank you for your review, the nice Feedback on the staff, and also for your critique and suggestions on improvement regarding the room and the hotel. We take your input very seriously - we we are currently planning a refurbishment! Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Sarah Rinke General Manager

B. Business - 12/11/2018 AccorHotels certified review
« ok »

alles ok

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr B., herzlichen Dank für Ihren Besuch und dass Sie sich die Zeit genommen haben, Ihren Aufenthalt im Mercure Hotel Frankfurt Airport Neu-Isenburg zu bewerten. Über die hohe Punktezahl in fast allen Kategorien freuen wir uns sehr. Es ist schön, dass Sie sich bei uns wohl gefühlt haben. Aber natürlich sehen wir auch das Verbesserungspotenzial hie und da - und nehmen die Bewertung gerne zum Anlass, hier weiter an uns zu arbeiten. Wir alle hoffen, Sie bald wieder als unseren Gast begrüßen zu dürfen. Mit freundlichen Grüßen, Ihre Sarah Rinke General Manager

Kevin P. Business - 07/11/2018 AccorHotels certified review
« Small and limited facilities »

- Tiny sheets and pillows - Additional person surcharge - No fitness center - Limited breakfast - No English Television Channels For thsi reason I wouldn't recommend this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Airport Neu Isenburg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sarah Rinke General Manager

Brendiux Business - 07/11/2018 AccorHotels certified review
« It was decent »

There are not many options for snacks or drinks and the room temperature was very uncomfortable and could not be controlled. It was very hot and opened the window to get some cold air but it was noisy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M., I am verry sorry about the Problems regarding the room teperature, and I sincerely apologize for the inconveniences caused. Unfortunately, our air conditioning system, which happens to be used in most hotels, continues to reach its technical limits and allows individual adjustments within a limited range only. I assure you that we are currently consulting specialists to find a solution that will leave our guests completely satisfied. It was a pleasure to have you as our guest and I would like to thank you for taking the time to review your stay at Mercure Hotel Frankfurt Airport Neu-Isenburg. I very much hope that on your next visit we will leave you completely satisfied. We would be honored to welcome you back. Best regards, Sarah Rinke General Manager

Douglas S. Business - 06/11/2018 AccorHotels certified review
« Convenient hotel, pleasant stay »

Convenient location. Breakfast price not attractive. Room a/c did not seem to work as expected.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., I am very pleased that you took the time to review your visit with us at Mercure Hotel Frankfurt Airport Neu-Isenburg. Thank you for your review, the nice feedback, and also for your critique and suggestions on improvement regarding the air condition. Please accept my apologies for the inconveniences you had to deal with. I assure you that we are currently consulting specialists to find a solution that will leave our guests completely satisfied. We would love to welcome you back. Best regards, Sarah Rinke General Manager

Hendrik Business - 25/10/2018 AccorHotels certified review
« Alles gut »

Alles gut

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr P., es ist immer wieder schön zu erfahren, dass sich Gäste bei uns wohl gefühlt haben und wir Sie als Gastgeber überzeugen konnten. Das ist unser tägliches Ziel, genau so soll es sein. Es freut uns deshalb besonders, wenn sich Gäste wie Sie die Zeit nehmen um Ihrn Aufenthalt im Mercure Hotel Frankfurt Airport Neu-Isenburg zu bewerten. Hierfür möchte ich Ihnen ganz persönlich und im Namen meiner Mitarbeiterinnen und Mitarbeiter ein herzliches Dankeschön sagen. Wir haben unser Ziel erreicht, wenn Sie mit unserem Haus und unserem Service zufrieden waren – und dies mit den entsprechenden Noten und einem "Alles gut" goutieren. Wir nehmen dies keinesfalls als Selbstverständlichkeit hin, sondern sehen es vielmehr als Ansporn, auch weiterhin im Dienste unserer Gäste unser Bestes zu geben. Es wäre uns eine Freude, Sie wieder in unserem Hotel willkommen heißen zu dürfen. Mit freundlichen Grüßen, Ihre Sarah Beckmann General Manager

Anonymous Business - 25/10/2018 AccorHotels certified review
« no problems at all »

really good staff and they are always on hand to ensure you are looked after. The food is good and the well stocked bar is great, too...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., Thank you for staying with us at Mercure Hotel Frankfurt Airport Neu-Isenburg and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the positive remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Sarah Beckmann General Manager

Janne S. Business - 23/10/2018 AccorHotels certified review
« Air-conditioning and DSL connection not working »

Hi, I spent 3 days in your hotel during business trip in Neu-Isenburg. I visited Fortinet's office, which is at the opposite side of the street. So the location was excellent. I also find room nice. However, the air-conditionng seemed not to work. I put it to maximum and degrees to 18, but dispite of that, no cold/cool air was coming. Only loud noice. Luckily it was cool outside, so I could open a window. I also used my laptop a lot and have read, that there should also be a wired connection in the room (which usually works much better than WLAN). But it didn't work at all. No internet connection via DSL. I got an ip address, but no login window / internet access. You however advertise, you have DSL and wlan in all your rooms: "All 143 rooms are air-conditioned and have DSL connections and free WIFI. " I also asked from reception about DSL connection but they just suggested to use WIFI... Luckily the WLAN worked well enough, so no big problem with that. I find your breakfast very good and employees friendly. So dispite of those little problems, I would come again to your hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Frankfurt Airport Neu-Isenburg. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the breakfast in particular. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. I am very sorry about the problems regarding the wired connectiion and the air condition. I sincerely apologize for the inconveniences caused. Unfortunately, our air conditioning system, which happens to be used in most hotels, continues to reach its technical limits and allows individual adjustments within a limited range only. I assure you that we are currently consulting specialists to find a solution that will leave our guests completely satisfied. We are happy to learn that you would come back for another visit with us - we hope to welcome you as our guest soon again. Best regards, Sarah Beckmann General Manager

Business - 23/10/2018 TripAdvisor review
« Modern style hotel but at a too high price »

The hotel is located in the middle of Neu-Isenburg (close to Frankfurt city). It is a modern style hotel with very friendly and helpful personal. For a four star hotel, rooms are - in my personal opinion - a bit too minimial in equimpent. Howeer, sleeping comfort is quite fine, but I'm accustomed to something different in the four star class of Accor Hotels.Concerning this, the price seems to be too high to me. Something around 100 EUR per night (excluding breakfest) would be okay, but not 159,- EUR

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for the positive feedback and the nice remarks especially on the staff. We are very pleased that you enjoyed our services and your overall stay with us. We really hope to be able to welcome you again as our guest. Best regards, Sarah Rinke General Manager

Anonymous Business - 18/10/2018 AccorHotels certified review
« I am always satisfied with my stay in the hotel »

Check in and check out is always smooths, team is prepared and do their best always.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. B., Thank you for staying with us at Mercure Hotel Frankfurt Airport Neu-Isenburg and for taking the time to review your visit. It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us again. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the lovely remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Sarah Beckmann General Manager

J. Business - 10/10/2018 AccorHotels certified review
« Okay »

Disappointed that I was unable to use my drink voucher due to the bar being unattended. Also having to pay17 euro for a coffee and cossiant at breakfast is not good value.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. J., I would like to offer my sincere apologies for the probelms regarding the service. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Sarah Beckmann General Manager

Miss V. B. Families - 07/10/2018 AccorHotels certified review
« Very comfortable clean room »

Friendly staff at reception Disappointed that car park was not included in price or discounted at check out Overall though very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. B., Thank you for staying with us at Mercure Hotel Frankfurt Airport Neu-Isenburg and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review and the highest marks in nearly all categories. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Sarah Beckmann General Manager

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