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Novotel Freiburg am Konzerthaus Hotel

4.0/5 1,794 reviews
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49 photos/video
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
+ 22 Services
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Novotel Freiburg am Konzerthaus Hotel

Mid-scale hotel for business or family trips

At the 4-star Novotel Freiburg am Konzerthaus hotel, make the most of its close proximity to the main train station and city center. Shops, theaters and the attractions of the historic old town are within walking distance. Combine work and relaxation in our comfortable rooms with free WiFi and relax in our spa area. You'll love our restaurant with terrace and varied cuisine, and our modern bar is the perfect place to round off your day. Two children can stay in family rooms for free at Novotel.

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Hotel extras
  • A 5-minute walk from the old town and all the attractions
  • Large and spacious rooms with a bathtub, also suitable for families
  • Heated indoor swimming pool and sauna for relaxing
  • Special offer for families and play area for children
  • Central starting point for trips to the Black Forest, Europa Park, Switzerland and France
This hotel is Planet 21 Silver
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 11  EUR
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat (Nearby)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange (Paying)

Leisure and activities

  • Indoor heated pool
  • Sauna
  • Other sports activities  (Nearby)
    • Bicycles rental (Nearby)
    • Bowling (Nearby)
    • Karting facilities (Nearby)
    • Skating rink (Nearby)
    • Squash court (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-21:30
    • Opening hours : Week-end 06:30-21:30

Business services

  • 12 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

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Novotel Freiburg am Konzerthaus

Konrad Adenauer Platz 2
79098
FREIBURG
GERMANY

Tel: (+49)761/38890
Fax: (+49)761/3889895
Check-in from 15h00
Check out up to 12h00
Access and transport
  • 1 4 5 6 : main station
  • BASEL AIRPORT At 70km / 43.5 miles
  • FRANKFURT AIRPORT At 280km / 174 miles
  • FREIBURG At 0.1km / 0.06 miles

GPS : 47.995369, 7.841306

Companies and event centres nearby

Company

ALCON PHARMA9 km / 5.59 mi GE MEDICAL3 km / 1.86 mi PFIZER7 km / 4.35 mi ROMBACH VERLAG3 km / 1.86 mi ZANDER GMBH U CO7 km / 4.35 mi
DT TELEKOM2 km / 1.24 mi MICRONAS7 km / 4.35 mi RHODIA ACETOW AG7 km / 4.35 mi SICK AG20 km / 12.43 mi

Exhibition centre

FREIBURG5 km / 3.11 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network Our years of experience have let us build a great expertise in meetings organization.

Novotel Freiburg am Konzerthaus Meeting Room
6 photos
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BADEN-BADEN 124 m2 2.6 m 100 30 35 65 6
BASEL 268 m2 2.6 m 220 0 0 120 15
BASEL - MÜLHAUSEN 144 m2 2.6 m 100 30 35 65 6
BASEL-MUEHLHAUSEN + BADEN-BADEN 268 m2 3 m 220 30 35 120 180
COLMAR 88 m2 2.3 m 70 28 35 45 6
KEHL 1 22 m2 2.3 m 15 0 10 0 0
KEHL 1+2 44 m2 2.3 m 30 15 18 18 0
LUZERN 1 22 m2 2.3 m 10 0 10 0 0
LUZERN 1 + 2 44 m2 2.3 m 30 15 18 18 0
LUZERN 2 22 m2 2.3 m 10 0 10 0 0
ZÜRICH 22 m2 2.3 m 10 0 10 0 0
KEHL 2 22 m2 2.3 m 10 0 10 0 0
Unsure of the capacity needed for your event? Use the space calculator
This hotel is not suitable for your event? Look for another hotel
Metric converter
General equipment
    • Screen
    • Flipchart
    • Auditorium
    • Soundproof
    • TV with VCR
    • Meeting room
    • Syndicated room
    • Podium
    • Lectern
    • Day light
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • Hotel connected to conv. centre
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

6 photos
Superior Room

Superior Room

Enjoy more space! Our Superior Rooms offer plenty of space along with various extras: free premium WIFI, free minibar, Nespresso machine in the room, no additional charge for room service, bathroom with bathtub and VIP bathroom amenities with bathrobe.

Standard Room

Standard Room

Pure relaxation! Our comfortable Standard Rooms epitomize the sophisticated Novotel design, featuring minibar, free WIFI, desk, hair dryer, bathtub, cable TV and relaxing armchair with a separate desk.

  • 219 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 6 connecting rooms
  • Extra bed in room for child
  • Baby bed
Room Bathroom Security Room service
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Baby bed
    • High speed transmission line
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

LA ROTONDEType of cuisine: Mediterranean

LA ROTONDE Restaurant
Lunch
06:30 - 21:30
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

LA ROTONDEType of cuisine: Mediterranean

La Rotonde is open from 6.30am for our buffet breakfast. We serve both dishes from around the world and regional specialties in modern surroundings. The restaurant also has a pretty outdoor terrace.

Find out more and book

SCOTCH CORNER

SCOTCH CORNER Bar
Photo non contractuelle / Strictly non binding
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

SCOTCH CORNER

The "Scotch Corner" bar is the perfect place to unwind with a revitalizing drink after a hard day. Open daily from 6pm to 1am, the bar accommodates up to 40 people.

See all our restaurants and bars
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4.2/5 AccorHotels Rating 5,657 reviews

Our guest reviews for Novotel Freiburg am Konzerthaus

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,794 reviews
Aldo E. Families - 10/07/2018 AccorHotels certified review
« Some point are good, other not so good. »

Overall I can say that the Hotel has what one would require. The breakfast is particularly good. The problem is some of your staff and a general lack of understanding of the English language in order to be able to communicate effectively with your international clients. My experience with your reception desk upon check out was an rather unpleasant one. In addition to the arrogant approach to my problem, she lacked communication skills and as I said her understanding of English was very basic. Not good enough to be at the reception. This led to a miscommunication as she didn't understand what I was trying to say. So much so that when I gave her my Le Club Accorhotels card and told that because of this incident I do not wish to be a member anymore, she completely shut me out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E., Thank you for taking the time to tell us about your experience at the Novotel Freiburg am Konzerthaus. I am sorry that not all of your experience did not meet your expectations; please allow me to express my apologies for the miscommuniaction with our front desk. It is correct that you were entitled to have the premium wifi, I regret if you did not receive it during your stay. Please rest assured that we are taking the appropriate measures to address this matter and prevent future occurrence. However, I would like to advise that on our webpage the parking is and always has been clearly specified with additional charge. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Xavier Chanrion General Manager

Henrik E. Friends - 10/07/2018 AccorHotels certified review
« Perfect »

I love this hotel, the personel is always smiling and very helpful, it's very clean and nice placed and the breakfast is just great :-)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E., thank you very much for your visit and your review following your stay at the Novotel Freiburg am Konzerthaus. I am very glad that you enjoyed your stay and were fully satisfied with our service and especially our staff and our breakfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit here in Freiburg will be as pleasant as the previous one. Best regards, Xavier Chanrion General Manager

Geraldine A. Business - 06/07/2018 AccorHotels certified review
« OK »

OK, NO FOOD AVAILABLE ON LATE ARRIVAL IS A PROBLEM

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. A., It was a pleasure to welcome you back at the Novotel Freiburg am Konzerthaus. Please allow me to express my sincerest apologies for the inconvenience with the food availability upon your late arrival. This is not our standard, we actually do offer snacks also late. Please be assured that I discussed the matter with the relevant department. However I am very glad that otherwise you enjoyed your stay with us and hope to welcome you back soon in Freiburg. Best regards, Xavier Chanrion General Manager

Christian Business - 05/07/2018 AccorHotels certified review
« Novotel Freiburg is the best among all Novotels »

In average I stay 1-2 night per week in ahotel of the Accor group, mix between Ibis, Mercure and Novotel. The Novotel in Freiburg is by far the nicest and most convenient of all houses I have seen. The rooms are modern, cosy, comfy and spacious. The staff is friendly and well organized. Parking below and city centre adjacent. Very much recommandable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you very much for choosing the Novotel Freiburg Am Konzerthaus again. I am very glad that your had another pleasant stay with us and you were happy with our service. I will share your comments with my team, which will serve as an encouragement to continue and improve our quality of service. Thank you again for sharing your experience, and we hope your next visit here in Freiburg will be as pleasant as the previous one. Best regards, Xavier Chanrion General Manager

Kwon K. C. Business - 02/07/2018 AccorHotels certified review
« Decent but old facilities »

It is very convenient. It is stone throw distance from train station. Also near to city centre.

M. F. Families - 30/06/2018 AccorHotels certified review

Dear Novotel Freiburg am Konzerthaus I am F. M. N. card Le Club AccorHotels: 30…4000 I stayed in your hotel from the 22/06/2018 to the 24/06/2018 booking code: GLQDKVTZ I chose to use 2000 Rewards points as shown in the attached booking. Total payable 353.40 EUR Use 2000 points Le Club AccorHotels Rewards -40.00 EUR Amount to be paid at the hotel: EUR 313.40 Unfortunately the credit card turns out to be 353.40 and I have not got back the points! I ask that the 2000 rewards points be restituted. Yours sincerely ing. F. M.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., thank you very much for your visit and the review following your stay at the Novotel Freiburg am Konzerthaus. Please allow me to express my sincerest apologies for the inconvenience with the reward points. I already credited 2000 points to your account. We hope that the rest of your visit was to your satisfaction and that we will welcome you back soon in Freiburg. Best regards, Xavier Chanrion General Manager

James Business - 29/06/2018 AccorHotels certified review
« Director of Group Purchasing »

Overall very pleasant and a good night's sleep.

De J. Couples - 28/06/2018 AccorHotels certified review
« Satisfactory »

Clean comfortable room. Always need firmer pillows

Couples - 25/06/2018 TripAdvisor review
« Good central hotel. »

Good hotel, well located for leisure or business. Wellness area good though pool quite small. Excellent breakfast, worth the discounted price we were offered. Lovely old town just a short walk away but not many good restaurants, as most catered for the large student population. Railway station right opposite hotel.

Kg U. Couples - 24/06/2018 AccorHotels certified review
« a pleasant and comfortable stay »

When we checked in I pointed out that I don't want to use my South African Credit Card and rather pay with my EC-Maestro Card (which is not a credit card). I was told that Novotel needs a credit card and that the amount will only be RESERVED and not debited/purchased. However, ten minutes after checking in I received an sms from SA Standard Bank that the amount of R6225.43 has been PURCHASED (and not reserved). The reception people tried at length to explain how it works. Well, it didn't work, the above amount is still sitting as purchased amount on my credit card although I paid the full amount of € 394.00 on checking out with my EC Maestro card. I now have to take it up with Standard Bank here in South Africa to have the R6225.43 debited/reversed/sent back to Novotel. I am clearly not very impressed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. U., thank you very much for your visit and your review following your stay at the Novotel Freiburg am Konzerthaus. Please allow me to express my sincerest apologies for the inconvenience with the blocked amount on your card. It would be a great help if you would advise if the reserved amount has been released yet in order to check it with our accounts. However I am very glad that other than this you had a pleasant stay and hope to welcome you back soon in Freiburg. Best regards, Xavier Chanrion General Manager

J Business - 24/06/2018 AccorHotels certified review
« Nice business hotel »

The hotel is very centrally located. The rooms are clean and spacious. Unfortunately, the online check-in didn't work properly.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrte Frau S., vielen Dank für Ihren Besuch und Ihre Bewertung zu Ihrem Aufenthalt im Novotel Freiburg am Konzerthaus. Über Ihre lobenden Worte und guten Noten habe ich mich sehr gefreut.Gerne teile ich dieses Feedback mit meinem Team. An dieser Stelle möchte ich mich für die Unannehmlichkeiten mit dem Online-Check-In entschuldigen und bedanke mich gleichzeitig für Ihre Anmerkung. Seien Sie versichert, dass ich diese Info an die betreffende Abteilung weiterleite. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen, Xavier Chanrion General Manager

Anonymous Business - 14/06/2018 AccorHotels certified review
« Alles gut »

Alles gut

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr W., wir danken Ihnen vielmals für Ihre Bewertung zu Ihrem Aufenthalt im Novotel Freiburg am Konzerthaus. Über die sehr guten Noten freue ich mich sehr, gerne teile ich Ihr Feedback mit meinem Team. Wir hoffen, Sie schon bald wieder bei uns in Freiburg begrüßen zu dürfen. Mit herzlichen Grüßen, Xavier Chanrion General Manager

Youval Couples - 14/06/2018 AccorHotels certified review
« Less then novotel »

Detail not found,the room was not what we ordered the reception was hiding the facts. The hotel rooms were not clean,therooms need renovation

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs H., thank you very much for your visit and your comments following your stay at the Novotel Freiburg am Konzerthaus. First of all I would like to apologize for the inconvenience and confusion regarding your booked room. Unfortunately there was a technical issue after your upgrade request. Please be assured that I already talked to the concerned colleagues in order to avoid future occurence. Furthermore I would like to express my apologies for the condition of the room in regard to the cleanliness, also here I addressed the problem to the relevant department. For the inconvenience caused and as a gesture of good will I credited 500 points on your Le Club Account. We hope to welcome you back in the future and to leave you completely satisfied on your next visit. Best regards, Xavier Chanrion General Manager

Orleans Business - 14/06/2018 AccorHotels certified review
« Convenient, comfortable »

Close to the central station, bus from Basel airport stops right across the street, and the old town a stroll away, the hotel's location is just splendid. The room I was in was spacious and comfortable. The cons are: the intermittent stench in the bathroom due to an open drain on the floor and; the free service computer and printer made available to clients were not maintained. No printer toner, and the "Mac" ran windows, with a reinforced security that made the otherwise user-friendly machine a sheer nightmare.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments and review following your stay at the Novotel Freiburg am Konzerthaus. I am glad that you were happy with your room and the general stay. I will share your feedback with my team. However I would like to apologize for the inconvenience with the guest's PC and the smell in the bath room and would also like to thank you for this remarks. I will not miss to address the problems in order to prevent future occurence. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant as the previous one. Best regards, Xavier Chanrion General Manager

Business - 13/06/2018 TripAdvisor review
« was given the worst room inspite being silver member., & no early check in was allowed inspite of requested. »

Novotel Konzerthouse property needs overall upgrade, very poor lighting, wifi needs upgrade, elevators are premitive. no consideration for being loyal customer of accor. I have stayed maximum nights within my accor stay at this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for your visit and the very helpful comments regarding your stay. Please allow me to express my sincerest apologies for any inconvenience caused and be assured that I already took the necessary measures to address the mentioned deficits. We hope to welcome you back in Freiburg soon and will leave you completely satisfied on your next visit. Best regards, Xavier Chanrion General Manager

Judee Families - 12/06/2018 AccorHotels certified review
« Disappointed »

We've always chosen Novotel wherever we go if this is an option.. this invited however was a disappointed. First we're not given thought towels, then the toiletries were not refilled the following day. The sofa bed for kids were not kids friendly - the metal sticks out at the side, my girl hit on.it several times. There were not kettle, no complimentary hot drinks, no complimentary drinking water. I would say my worst novotel experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. L., Thank you for taking the time to tell us about your experience at the Novotel Freiburg am Konzerthaus. I am very sorry that your experience did not meet your expectations, especially when it came to the facilities in your room and the stoppage of our lift; please allow me to express my sincerest apologies. I would like to thank you for your input in order to address the deficiencies and prevent future occurence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Xavier Chanrion General Manager

Erin Couples - 11/06/2018 AccorHotels certified review
« Great location, clean rooms, and friendly staff. »

The front desk staff was helpful and kind. The hotel room was clean and comfortable. The location is excellent. Everything is within a short walking distance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. B., thank you very much for your visit and the excellent review following your stay at the Novotel Freiburg am Konzerthaus. I'm very glad that your enjoyed your stay with us, I will share your kind words and the good marks with my team. We hope your next visit here in Freiburg will be as pleasant as the previous one. Best regards, Xavier Chanrion General Manager

Anonymous Families - 04/06/2018 AccorHotels certified review
« Was good taken care of »

The Front office was very friendly and helping me with a request. Apart from this I had a good experience. The Novotel is anyway my number one hotel when visiting Freibureg ;-)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., we are very glad, that you chose the Novotel Freiburg Am Konzerthaus again for your Freiburg visit. Thank you very much for your kind comments and great marks, I will be happy to share your feedback with my team. However I noticed that you were not entirely happy with our WIFI. Please allow me to express my apologies for any inconvenience caused and be assured that I forwarded this info with our IT-department. We hope to welcome you back soon. Best regards, Xavier Chanrion General Manager

Anonymous Families - 30/05/2018 AccorHotels certified review
« Good value hotel »

Room was comfortable.

Alison Couples - 17/05/2018 AccorHotels certified review
« Very comfortable hotel »

Lovely hotel and great breakfast. But I left my blue cardigan in the bar during the evening and did not realise until we had left the next day :(

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. W., We are very glad that you had a lovely stay at the Novotel Freiburg am Konzerthaus. Thank you very much for your great review and nice comments, I will be happy to share your feedback with my team. I am very sorry that we didn't find your cardigan as we checked again with the bar and our housekeeping department. We hope that your next visit will be as pleasant as the previous one. Best regards, Xavier Chanrion General Manager

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