Hotel - Novotel Freiburg am Konzerthaus
Novotel Hotel Novotel Hotel

Novotel Freiburg am Konzerthaus Hotel

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4.0/5 1,754 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pet allowed 11  EUR
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat (Nearby)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange (Paying)

Leisure and activities

  • Indoor heated pool
  • Other sports activities
    • Bicycle hire facilities (Nearby)
    • Badminton (Nearby)
    • Bowling (Nearby)
    • Croquet
    • Karting facilities (Nearby)
    • Skating rink (Nearby)
    • Squash court (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-21:30
    • Opening hours : Week-end 06:30-21:30

Business services

  • 12 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

ALCON PHARMA9 km / 5.59 mi GE MEDICAL3 km / 1.86 mi PFIZER7 km / 4.35 mi ROMBACH VERLAG3 km / 1.86 mi ZANDER GMBH U CO7 km / 4.35 mi
DT TELEKOM2 km / 1.24 mi MICRONAS7 km / 4.35 mi RHODIA ACETOW AG7 km / 4.35 mi SICK AG20 km / 12.43 mi

Exhibition centre

FREIBURG5 km / 3.11 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network Our years of experience have let us build a great expertise in meetings organization.

Novotel Freiburg am Konzerthaus Meeting Room 4 photos
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BADEN-BADEN 124 m2 2.6 m 100 30 35 65 6
BASEL 268 m2 2.6 m 220 0 0 120 15
BASEL - MÜLHAUSEN 144 m2 2.6 m 100 30 35 65 6
BASEL-MUEHLHAUSEN + BADEN-BADEN 268 m2 3 m 220 30 35 120 180
COLMAR 88 m2 2.3 m 70 28 35 45 6
KEHL 1 22 m2 2.3 m 15 0 10 0 0
KEHL 1+2 44 m2 2.3 m 30 15 18 18 0
LUZERN 1 22 m2 2.3 m 10 0 10 0 0
LUZERN 1 + 2 44 m2 2.3 m 30 15 18 18 0
LUZERN 2 22 m2 2.3 m 10 0 10 0 0
ZÜRICH 22 m2 2.3 m 10 0 10 0 0
KEHL 2 22 m2 2.3 m 10 0 10 0 0
    • Screen
    • Flipchart
    • Auditorium
    • Soundproof
    • TV with VCR
    • Meeting room
    • Syndicated room
    • Podium
    • Lectern
    • Day light
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • Hotel connected to conv. centre
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 219 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 6 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Crib on request
    • High speed transmission line
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating Based on 5,299 reviews

Our guest reviews for Novotel Freiburg am Konzerthaus

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,754 reviews
AccorHotels certified review
Nevena B. Couples - 15/04/2018
« Great stay as usual »

We like everything about this hotel, when we are in Freiburg we always stay here.

AccorHotels certified review
Asaf A. Business - 14/04/2018

All ok besides 2 things 1. The room is very dark with all lights on couldn’t find my stuff in the room 2. I ad to pay for the parking every morning only at the reception to prevent high payments in advance for all the stay

AccorHotels certified review
James W. Business - 13/04/2018
« Very good »

Good service / friendly staff at reception bar and restaurant. Comfy rooms. Well furbished.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., thank you very much for your visit and excellent review following your stay at the Novotel Freiburg am Konzerthaus. I very much appreciate your comments, especially regarding our staff. I will share your feedback with my team. We hope your next visit here in Freiburg will be as pleasant as the previous one. Best regards, Xavier Chanrion General Manager

AccorHotels certified review
Neil A. F. Families - 12/04/2018
« Not a 4* service »

We arrived at the hotel at just after 10.30pm after a 4 hour flight delay. We hadn't had any food and, this being a 4* hotel had a reasonable expectation that some food (even sandwiches) would be available. We were told that no food was available at all at the hotel, there was no room service, and the ONLY place to eat locally was a Spanish Bar that the check in staff pushed very heavily. In the end we found a McDonald's a few minutes walk away at the railway station. We did stay for breakfast which had a good selection but was very expensive. We had been moved to this hotel when the one we had originally booked was closed for renovation after our booking, and we would not have normally chosen a Novotel as previous experience had shown them to be overpriced and with poor service. This stay has done nothing to alter this impression.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., thank you very much for your visit and taking your time to review your stay at Novotel Freiburg am Konzerthaus. Please allow me to express my sincerest apologies for the incident at your check in and the behaviour of our reception staff. I would really appreciate to talk to you in person for this matter. My email address is h5… I would be happy if you send me your telephone number and the best possible time for a call. Best regards, Xavier Chanrion General Manager

AccorHotels certified review
Anonymous Business - 09/04/2018
« Satisfied stay »

Nice staff, rooms has everything you need.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. T., We very much appreciate your comments and review regarding your stay at the Novotel Freiburg am Konzerthaus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However I noted that you were not entirely happy with the cleanliness of the room and the wifi connection. Please allow me to express my sincere apologies for any inconvenience caused and be assured that I already forwarded this info to the relevant departments to prevent future occurence. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant as the previous one. Best regards, Xavier Chanrion General Manager

AccorHotels certified review
Echaralambidou Friends - 09/04/2018
« Unforgettable holidays »

Friendly personnel ,top location

Our hotel has responded to the review
Our hotel has responded to the review

Liebe Ekavi :) vielen Dank für deine TOP-Bewertung! Werde ich auch an meine KollegInnen weiterleiten. Filakia polla! Maria xxx

AccorHotels certified review
Gill H. Couples - 05/04/2018
« Lovely room and friendly staff »

We spent three nights and I had asked for a quiet room on a high floor which we were given. We loved room 636. Thank you. I had also asked for gluten free bread and that was no problem at breakfast. The staff on reception were friendly and helpful. Weaslo found the room cold on the first night but there was no problem giving us a heater for the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Hayward, thank you very much for your visit and your great comments following your stay at the Novotel Freiburg am Konzerthaus. It is always a pleasure to receive positive feedback, especially when it comes to our service. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit here in Freiburg will be as pleasant as the previous one. Best regards, Xavier Chanrion General Manager

AccorHotels certified review
Ralph Families - 04/04/2018
« insufficient service »

We booked a room for 3 adults via the Accor webpage. Because the (poorly programmed) webpage did not confirm the # of persons, I called the hotel directly and was assured that the room is indeed booked for 3 persons. When we arrived the third bed turned out to be half a bed-sofa of area 70cmx180cm, clearly too small for an adult (room #217). Upon complaining to the reception, we were given another bed linen so I could fully unfold the sofa to doubled width (with still a gap between both halves), but had to make the bed myself (!!!). The person using this construction had a tough night and backpain the following morning. Only then we were given another room with an acceptable third bed (different bed sofa construction). As compensation we got a waiver for overnight parking fee of our car. Rather disapppointing service for a hotel of this category!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Claessen, Thank you for taking the time to tell us about your experience at the Novotel Freiburg am Konzerthaus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies especially for the inconvenience with the allocated room and the way of handling the situation of our staff. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. For the caused inconvenience we credited your Le Club account with 2000 points. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Xavier Chanrion General Manager

AccorHotels certified review
Jarlleif F. Couples - 30/03/2018
« Generally satisfied as usual. »

Unfortunately, this time Room service did not picked-up the Breakfast order from the door during the night. When the Breakfast was late, we discovered that the order was still hanging on the door. Following which, phoned the Room service and got the Breakfast shortly after.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., we are very glad that you chose to stay at the Novotel Freiburg Am Konzerthaus again. First of all I would like to express my sincerest apologies for the incident with the room service breakfast. Please be assured that I already took the necessary measures to avoid future occurence. However we very much appreciate the good marks on almost every category. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be evern more pleasant as the previous one. Best regards, Xavier Chanrion General Manager

AccorHotels certified review
Kjetil B. Business - 24/03/2018
« It's all good »

Happy with the friendliness of the staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Novotel Freiburg am Konzerthaus. It is always a pleasure to receive positive feedback, especially when it comes to the friendliness of our staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Xavier Chanrion General Manager

AccorHotels certified review
Shahab R. Families - 18/03/2018
« Very pleasant stay. »

The rooms were comfortable and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Razzaki, We very much appreciate your positive comments regarding your stay at the Novotel Freiburg am Konzerthaus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Xavier Chanrion General Manager

AccorHotels certified review
T Families - 05/03/2018
« lovely stay »

Overall good experience, as for breakfast and swimming pool. Downside was the food at the bar, as before the dinner no snacks on the menu, only lunch items.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your review and comments regarding your stay at the Novotel Freiburg am Konzerthaus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However I would like to apologize fo any inconvenience in regard to the menu at the bar. Please be assured that I already shared this info with the relevant department. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant as the previous one. Best regards, Xavier Chanrion General Manager

AccorHotels certified review
Linds Business - 02/03/2018
« Helpful staff »

It’s a good hotel comfy rooms with very helpful bar staff, especially the lady that helped us find accommodation when our flights get was cancelled. On the downside the room was too hot for me & the reception desk/morning checkout/car park process was painful, really needs more people on the desk. Excellent breakfast :-)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. T., Thank you very much for taking the time to review your stay at Novotel Freiburg am Konzerthaus. We very much appreciate your positive comments, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, I would like to apologize for the inconvenience caused in regards to the room temperature and during your check out. Please be assured that I already took the appropriate measures to address the mentioned service performance Thank you again for sharing your experience, and we hope your next visit will be even more pleasant as the previous one. Best regards, Xavier Chanrion General Manager

AccorHotels certified review
Anonymous Business - 12/02/2018
« clean but too hot »

there was no air flow in my room and it was way too hot. the temperature dial on the wall did not seem to change anything. I had to leave the window wide open all day in order for there to be any relief but even then the air was not circulating around the room - it was only cool near the window. Plus I didn't want to have the window open because then I heard all the street noises.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. P., Thank you for taking the time to tell us about your experience at the Novotel Freiburg am Konzerthaus. I sincerely apologize for the deficiencies, especially in regard to the air circulation in the room, that unfortunately caused inconveniences for you. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Xavier Chanrion General Manager

TripAdvisor review
Couples - 10/02/2018
« Very good location »

I have stayed at the Novotel Freiburg on a number of occasions and have always been satisfied with the service I have received. Check in was effortless thanks to the ability to check in online prior to arrival. The staff are always welcoming. The rooms are spacious and comfortable although on this occasion I found the temperature to be a little on the hot side. (It was freezing outside ) Breakfast was excellent with a good choice of hot and cold food. Freiburg is a great place to visit and the centre is largely car free. It is well served by public transport and the Novotel is well placed adjacent to the transport hub of the railway station, bus station and a major tram stop. It is also only a few minutes walk to the centre. I can thoroughly recommend the Novotel Freiburg.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for the positive feedback and the top remarks on the location and the room. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. I will share your comments with our team! We hope your next visit will be as pleasant as the previous one. Best regards, Xavier Chanrion General Manager

AccorHotels certified review
Ricardo Business - 09/02/2018
« Good stay, very well located. »

Even after giving the credit card as caution 3 times, it has never worked I couldn't book anything to the room. Except for this annoyance, the stay was really great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Hawerroth WIggers, We very much appreciate your comments regarding your stay at the Novotel Freiburg am Konzerthaus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore we would like to apologize for the inconvenience with the credit card and appreciate your understanding. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant as the previous one. Best regards, Xavier Chanrion General Manager

AccorHotels certified review
Eckart W. A. Couples - 05/02/2018

Plenamente satisfactorio!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., thank you very much for your visit followed by your review regarding your stay at the Novotel Freiburg am Konzerthaus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I also noted that you were not entirely satisfied with the pressure in the shower. Please accept my apologies for any inconvenience caused and be assured that I already forwarded this info to the relevant department. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant as the previous one. Best regards, Xavier Chanrion General Manager

AccorHotels certified review
Japneet Couples - 03/02/2018
« Comfortable quiet room but did not have any tea amenities »

Staff was cordial. The rooms and bed comfortable . After two days of hiking was nice. There was no tea making facility in the room and so had requested for a kettle. Am still unsure whether Novotel offers tea n service for room. The house keeping had not bothered to make the beds .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Keith, Thank you for taking the time to tell us about your experience at the Novotel Freiburg am Konzerthaus. We very much appreciate your positive comments and good marks in regards to the friendliness of our staff. I will share your feedback with my team. However I would like to appologize for the inconvenience of the housekeeping and the tea and coffee making facilities. We actually provide a kettle on request and furthermore have a coffee machine in our superior rooms. Please be assured that I already took the appropriate measures to address the mentioned subjects and prevent future occurence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Xavier Chanrion General Manager

AccorHotels certified review
Cristian Business - 02/02/2018
« Best Novotel »

Room service, location, all at its best. The bed is just a dream

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., We very much appreciate your great comments regarding your stay at the Novotel Freiburg am Konzerthaus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit in Freiburg will be as pleasant as the previous one. Best regards, Xavier Chanrion General Manager

AccorHotels certified review
D Solo - 02/02/2018
« Great service, drab hotel »

Fine. Everything works (Well the printer was out of paper and ink but ok) and service is good. Needs a repaint. Electric outlet next to bed please. I know most of your business is corporate but a 22 euro burger??!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., thank you very much for your visit and for taking the time to review your stay at the Novotel Freiburg am Konzerthaus. We very much appreciate the positive feedback in regards to our service. I will share your comments with my team. I regret that the state of the room didn't meet your expectation. Please allow me to express my sincere apologies for a hotel, that even in a good shape, misses some modern touch due to its age. Please be assured that there are already disussions and future plans for a renovation. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant as the previous one. Best regards, Xavier Chanrion General Manager

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