Hotel - Novotel Freiburg am Konzerthaus
Novotel Hotel Novotel Hotel

Novotel Freiburg am Konzerthaus Hotel

4.0/5 1,975 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat (Nearby)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange (Paying)

Leisure and activities

  • Indoor heated pool
  • Sauna
  • Other sports activities  (Nearby)
    • Bicycles rental (Nearby)
    • Bowling (Nearby)
    • Karting facilities (Nearby)
    • Skating rink (Nearby)
    • Squash court (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-21:30
    • Opening hours : Week-end 06:30-21:30

Business services

  • 12 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ALCON PHARMA9 km / 5.59 mi GE MEDICAL3 km / 1.86 mi PFIZER7 km / 4.35 mi ROMBACH VERLAG3 km / 1.86 mi ZANDER GMBH U CO7 km / 4.35 mi
DT TELEKOM2 km / 1.24 mi MICRONAS7 km / 4.35 mi RHODIA ACETOW AG7 km / 4.35 mi SICK AG20 km / 12.43 mi

Exhibition centre

FREIBURG5 km / 3.11 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network Our years of experience have let us build a great expertise in meetings organization.

Novotel Freiburg am Konzerthaus Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
KEHL 1 22 m2 2 m 15 0 10 0 0
KEHL 2 22 m2 2 m 10 0 10 0 0
LUZERN 1 22 m2 2 m 10 0 10 0 0
LUZERN 2 22 m2 2 m 10 0 10 0 0
ZÜRICH 22 m2 2 m 10 0 10 0 0
LUZERN 1 + 2 44 m2 2 m 30 15 18 18 0
KEHL 1+2 44 m2 2 m 30 15 18 18 0
COLMAR 88 m2 2 m 70 28 35 45 6
BADEN-BADEN 124 m2 2 m 100 30 35 65 6
BASEL - MÜLHAUSEN 144 m2 2 m 100 30 35 65 6
BASEL 268 m2 2 m 220 0 0 120 15
BASEL-MUEHLHAUSEN + BADEN-BADEN 268 m2 3 m 220 30 35 120 180
    • Screen
    • Flipchart
    • Auditorium
    • Soundproof
    • TV with VCR
    • Meeting room
    • Syndicated room
    • Podium
    • Lectern
    • Day light
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • Hotel connected to conv. centre
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 219 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 6 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Baby bed
    • High speed transmission line
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 7,355 reviews

Our guest reviews for
Novotel Freiburg am Konzerthaus

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 1,975 reviews
Philipp Business - 07/10/2019 AccorHotels review
« Perfectly happy with my stay! »

Great room, perfectly located hotel, amazing breakfast buffet. The only very minor inconvenience happened after check-in, since my keycard was not working and I could only get into my room after two trips to the (very helpful) reception team. When I quickly needed help in making outside phone calls possible from my room telephone, staff was also quick and helpful in solving the issue. However, phone costs seem a bit excessive.

Anonymous Business - 04/10/2019 AccorHotels review
« Very nice rooms »

Pleasant

Anonymous Business - 03/10/2019 AccorHotels review

Pleasant business trip

Anonymous Couples - 29/09/2019 AccorHotels review
« Less than expected »

Great location and good facilities (excellent parking). However, room not clean, dirty water kettle and poorly equipped minibar (complimentary for our rate).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you very much for sharing your feedback regarding your visit at the Novotel Freiburg Am Konzerthaus. I am glad that you were satisfied with our location, our parking facilities and our staff. Please allow me to express my apologies for the inconveniences you experienced with your room. I have already had a discussion with the head of the department. I would be very happy if you consider staying at our Novotel once more. It is my hope that you will give us the opportunity to serve you better in the future. Best regards, Xavier Chanrion General Manager

Jarlleif F. Couples - 24/09/2019 AccorHotels review
« Pleasant stay as always »

Being well received on the check-in and check-out as well as the pleasant stay in the spaceous room.

Gordon L. Couples - 22/09/2019 AccorHotels review
« Poorly trained front desk staff »

We reserved the premium "Schwarzwald Room" but the woman checking us in neglected to tell us that the mini bar was complementary or that we were entitled to extra high speed internet. We didn't find out about the free mini bar until checking out when that front desk person asked us if we drank anything from the mini bar and then said "never mind the mini bar was complementary". We told her that the woman checking us in didn't inform us of this and without apology the person checking us out responded "well it was free". Regarding the room, the carpet was dirty and in need of cleaning. We arrived at the restaurant for breakfast on Saturday morning at 9:15am but several items were already out and not being replaced (e.g. Rosti, Croissants) and serving utensils were dirty (sticky) in some cases. As an Accor member I am used to a better quality of service, especially from a Novotel hotel. I hope that you will use my complaints to improve your service in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you for taking the time to tell us about your experience at the Novotel Freiburg am Konzerthaus. I am very sorry that our service did not meet your expectations, especially in regards to the check in and the missing room information. Please allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. I credited you 1500 points on your Le Club account for the inconvenience. We hope to welcome you back in Freiburg soon and leave you entirely satisfied on your next visit. Best regards, Xavier Chanrion General Manager

Anonymous Business - 18/09/2019 AccorHotels review
« Normal »

The staff can’t identify my royalty program gold status.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., First of all, thank you a lot for choosing the Novotel Freiburg Am Konzerthaus again. I am glad that you were satisfied with our staff, your breakfast and your check-out. Please allow me to express my apologies for the inconveniences during your check-in. At the time you checked in, you were still registered as a Silver Member in our system. In the meantime, I have registered your gold card so that you will benefit from the usual advantages during your next visit. Nevertheless, I would like to inform you, that you have been upgraded to a higher category during your previous stay. Please be aware that no points will be credited to your account if you book through third-party providers such as HRS or Booking. We look forward to welcoming you back again in Freiburg soon. Best regards, Xavier Chanrion General Manager

Shaul Families - 15/09/2019 AccorHotels review
« Wonderful. »

Its was splendid experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for having stayed with us and for the time taken to send us your impressions. I am happy that you enjoyed your visit and had a pleasant time at our Novotel Freiburg Am Konzerthaus. I hope your next visit will be as pleasant as the previous one. Best regards, Xavier Chanrion General Manager

Jacques P. Business - 14/09/2019 AccorHotels review
« ANOTHER GREAT STAY »

Everything was fine as usual

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., I very much appreciate your positive comments regarding your visit at our Novotel Freiburg Am Konzerthaus. I am glad that we were able to meet your expectations once more. I hope your next visit will be as pleasant as the previous one. Best regards, Xavier Chanrion General Manager

Y. T. H. Business - 11/09/2019 AccorHotels review
« Not a 4 star hotel »

Arrived at noon. Although official check-in time is at 3pm, staff did not even check for any room availability but outright rejected my check-in. I had to walk around for 3 hours to wait for check-in after a 16 hr travel from Singapore. Room had a musky smell and carpet was dirty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Y., Frist of all, I would like to thank you for having stayed at the Novotel Freiburg Am Konzerthaus, and also for taking the time to send us your impressions. Please allow me to express my apologies for the inconvenience you experienced during your stay. You may rest assured that I personally spoke to the Front Office Manager about the unprofessional manner you were welcomed. An alternative solution, such a s a temporary room to have a small rest , should have been offered to you. I am pleased to inform you that 1250 points will be credited on your Le Club account. Once again, I apologize, and hope that we will have the opportunity to show you a better image of the hotel upon a next stay. Best regards, Xavier Chanrion General Manager

Let's J. C. M. B. Business - 11/09/2019 AccorHotels review
« Old, dirty carpet and a smelly bathroom, but the breakfast was nice. »

The carpet desperately needs redone. The bathroom had a terrible odor. Not having air conditioning may have been standard for the region, but was tougher than usual during a hotter than normal week. The breakfast was nice. The front desk workers were nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Van de Water, Thank you very much for choosing our Novotel Freiburg Am Konzerthaus for your visit and for your comments. First of all, I am glad that you were satisfied with our front desk team and our breakfast. Please allow me to express my apologies for the inconvenience caused by the missing air conditioning. I would like to inform you that our rooms are equipped with cooled air. I was sorry to read that the condition of our carpet and your bathroom did not meet your expectations. I am pleased to tell you that 1000 points will be credited on your Le Club account. Once again I apologize and hope that you will give us the opportunity to welcome you in better conditions upon a next stay. Best regards, Xavier Chanrion General Manager

Mrbs Families - 10/09/2019 AccorHotels review
« Very satisfying »

we had a pleasant stay at the hotel. Parking was convenient and minor issues were attended to quickly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you and your family very much for sharing your feedback regarding your visit at the Novotel Freiburg Am Konzerthaus. Also, thank you for the kind words regarding our parking and our quick reactions to issues. I appreciate you sharing your concerns about the bathtub situation, I will make sure that this will not happen again. I hope to leave you completely satisfied on your next visit. Best regards, Xavier Chanrion General Manager

Aisling Families - 09/09/2019 AccorHotels review
« Super hotel, very central »

Super hotel, central location with lovely breakfast.

Anonymous Families - 07/09/2019 AccorHotels review
« Customer Service was Excellent »

My wife and I checked in on the evening of 1 September 19 and I believe Rebecca helped. We asked two separate times to change rooms due to the forced air not seeming to work. She was very helpful in assisting us to find a suitable room.

Lital Families - 29/08/2019 AccorHotels review
« convienience »

The stay was comfortable, the smell in the rooms must be improved before arrival and responding to requests was not good

Dave Families - 29/08/2019 AccorHotels review
« It was good »

The hotel location is excellent you have all the facilities near . There is no air conditioning ☹️. The parking for the hotel gusts should be free.

Anonymous Business - 29/08/2019 AccorHotels review

nice hotel. Air condition not working!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you very much for choosing the Novotel Freiburg Am Konzerthaus again and for sharing your feedback regarding your visit! I am glad that you were satisfied with your check-in, our staff and your check-out. Please be informed, that we do not have air conditioning equipped in our hotel. I am sorry that our cooling system was not up to your expectation. We are always happy to provide a fan if the room temperature does not suit your needs. Nevertheless we hope you decide to visit our Novotel again and we can leave you completely satisfied then. Best regards, Xavier Chanrion General Manager

Amani M. Families - 28/08/2019 AccorHotels review
« Nicw »

The hotel is very close to the city center and to the central station. The city center is very nice and worth to be visited especially Europa park for tee children and Titisee. Rooms are clean but we suggest to go out in the morning while the personal cleans because it's very loud and impossible to sleep. Breakfast was excellent with a lot of food for Everybody. For children is free. Personal is very friendly. We liked Layla and Ruby from the reception who always smiled and gave us information and Yoco from the restaurant who is very gently and polite with Everybody. We did not like the blonde woman at the reception (boss?) who always looked nervous and had no manner at all. Very bad is that there is no a/c in the room and it's extremely hot and fan helps just a little but not so much. there is no safe in the room just at the reception and you have to wait to get your stuff, this is very annoying. Please provide a/c and safe to have a better review.

Anonymous Families - 24/08/2019 AccorHotels review

Tea and coffee making facilities in the room would make for a better visit

Hadas Families - 20/08/2019 AccorHotels review
« nice hotel for a family stay »

the rooms are nice for a family. you should probably put a few more USB places in the room for charging phones and such. also the air conditioning in the room should probably work for cooling the room through the summer time. very good pool and breakfast experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. G., Thank you very much for sharing your feedback regarding your visit at the Novotel Freiburg Am Konzerthaus! I am happy that you and your family were satisfied with your room, our swimming pool and our breakfast. Also thank you for your comments regarding the missing USB ports. Please be informed that we do not provide air conditioning in our rooms but an air cooling system. Thank you for staying at our Novotel Freiburg Am Konzerthaus and we hope that you will consider us for your next family trip to Freiburg! Best regards, Xavier Chanrion General Manager

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