Hotel - Novotel Freiburg am Konzerthaus
Novotel Hotel Novotel Hotel

Novotel Freiburg am Konzerthaus Hotel

4.0/5 1,991 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Company

ALCON PHARMA9 km / 5.59 mi GE MEDICAL3 km / 1.86 mi PFIZER7 km / 4.35 mi ROMBACH VERLAG3 km / 1.86 mi ZANDER GMBH U CO7 km / 4.35 mi
DT TELEKOM2 km / 1.24 mi MICRONAS7 km / 4.35 mi RHODIA ACETOW AG7 km / 4.35 mi SICK AG20 km / 12.43 mi

Exhibition centre

FREIBURG5 km / 3.11 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network Our years of experience have let us build a great expertise in meetings organization.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
KEHL 1 22 m2 2 m 15 0 10 0 0
KEHL 2 22 m2 2 m 10 0 10 0 0
LUZERN 1 22 m2 2 m 10 0 10 0 0
LUZERN 2 22 m2 2 m 10 0 10 0 0
ZÜRICH 22 m2 2 m 10 0 10 0 0
LUZERN 1 + 2 44 m2 2 m 30 15 18 18 0
KEHL 1+2 44 m2 2 m 30 15 18 18 0
COLMAR 88 m2 2 m 70 28 35 45 6
BADEN-BADEN 124 m2 2 m 100 30 35 65 6
BASEL - MÜLHAUSEN 144 m2 2 m 100 30 35 65 6
BASEL 268 m2 2 m 220 0 0 120 15
BASEL-MUEHLHAUSEN + BADEN-BADEN 268 m2 3 m 220 30 35 120 180
    • Screen
    • Flipchart
    • Auditorium
    • Soundproof
    • TV with VCR
    • Meeting room
    • Syndicated room
    • Podium
    • Lectern
    • Day light
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • Hotel connected to conv. centre
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 219 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 6 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Baby bed
    • High speed transmission line
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 7,474 reviews

Our guest reviews for
Novotel Freiburg am Konzerthaus

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,991 reviews
Couples - 13/11/2019 TripAdvisor review
« A great location for a very bad hotel »

We were stolen a bottle of perfume and the manager told us we had no evidence. Only a member of the staff believed us and helped us to be refunded. There is a big problem of mismanagement. The bedrooms are dirty : we found a ball under the bed and an old shirt under the bedside table. The service at breakfast is a catastrophe. You have the feeling the members of the staff have never worked in a restaurant.

Anonymous Families - 10/11/2019 Confirmed reviews AccorHotels
« Nice hotel, good service except one incident »

It was mostly a very good experience. The location of the hotel is great, just outside the Freiburg HauptBahnhof. We travelled by train, so it suited us perfectly. It is also around 10 minutes walk to the aldstadt and the main attractions in the city. Number of restaurants and bakeries nearby, so nice options for food. The service was quite good too. Fast checkin and checkout. We ordered breakfast in the room, and it was delivered right on time. The food itself was Ok, nothing too great, but overall satisfied. However, there was one incident which left a scar on an otherwise good experience. At the time of booking, we were offered a free late checkout option. We selected that, and in the confirmation mail, we were guaranteed a late checkout. So we booked our return train accordingly, to give us more time to explore the city and have a relaxing day. But when I talked to the reception an hour before the normal checkout time, I was informed that they do not have the information about our late checkout and they cannot give us this option because the hotel is fully booked. I showed them the confirmation mail, which mentions guaranteed late checkout, but I only received some vague answers saying that is just optional and not guaranteed. It was rather shocking for us because we planned the last day based on this late checkout guarantee, and we had two small kids, so the adjustments were not easy. Luckily it wasn’t too stressful and we did manage to checkout on normal time. I really don’t know what went wrong and why our guaranteed late checkout was not really a guarantee.

KaushikB10 Family - 06/11/2019 TripAdvisor review
« Nice hotel, good service except one incident »

It was mostly a very good experience. The location of the hotel is great, just outside the Freiburg HauptBahnhof. We travelled by train, so it suited us perfectly. It is also around 10 minutes walk to the aldstadt and the main attractions in the city. Number of restaurants and bakeries nearby, so nice options for food. The service was quite good too. Fast checkin and checkout. We ordered breakfast in the room, and it was delivered right on time. The food itself was Ok, nothing too great, but overall satisfied. However, there was one incident which left a scar on an otherwise good experience. At the time of booking, we were offered a free late checkout option. We selected that, and in the confirmation mail, we were guaranteed a late checkout. So we booked our return train accordingly, to give us more time to explore the city and have a relaxing day. But when I talked to the reception an hour before the normal checkout time, I was informed that they do not have the information about our late checkout and they cannot give us this option because the hotel is fully booked. I showed them the confirmation mail, which mentions guaranteed late checkout, but I only received some vague answers saying that is just optional and not guaranteed. It was rather shocking for us because we planned the last day based on this late checkout guarantee, and we had two small kids, so the adjustments were not easy. Luckily it wasn’t too stressful and we did manage to checkout on normal time. I really don’t know what went wrong and why our guaranteed late checkout was not really a guarantee.

Andy R. Families - 04/11/2019 Confirmed reviews AccorHotels
« Good service, great value and location but some frustrations »

Very good as usual. Service, cleanliness and staff all excellent. Food at the bar and breakfast also very good. The room was frustrating in that there was no kettle, no iron and hardly any plug sockets. There's one by the door which might be useful for Housekeeping but as a guest, an additional one at the desk and one either side of the bed would be nice. This should be standard for any good hotel. Having to unplug the main lamp to charge a phone or having your phone plugged in by the front door over night is not at all convenient, especially if setting an alarm. When we did get a kettle, we still had to go and get cups so we could make a cup of tea but the first kettle we received was burnt out and didn't work. In fact, it was potentially a fire hazard and should have been scrapped. The replacement did come the next day. Otherwise, good as usual. Wi Fi worked well and was easy to access and pool and sauna clean and maintained. Pool could be a degree or two warmer but it's ok.

Keith Business - 01/11/2019 Confirmed reviews AccorHotels
« Nice room, nice food »

Great room for its size, but the bathroom was disproportionate and was so small I could hardly get into the shower. Staff were welcoming and friendly, had a great meal in the resteraunt.

Family - 01/11/2019 TripAdvisor review
« Good hotel and great location »

Very good location and value for money for a family room. Staff were polite and helpful as usual. Room was a little frustrating in that there was no kettle or iron. Had to request a kettle and some mugs to make a cup of tea in the evening only to find the kettle had been burnt out on the element and did not work. Didn't get a replacement until the next day. Also, only two spare plug sockets in the whole room. One of which, is right next to the front door so not very helpful at all. No plug sockets next to the bed which should be standard for me. One at the desk area meant I had to unplug a light to charge my phone. Room was clean and a good size and wi fi worked well. Pool area is small and quiet but perfectly usable for relaxing or kids to swim and play. Bar service and food was excellent. Pillows very comfortable!

Anonymous Families - 31/10/2019 Confirmed reviews AccorHotels
« it was ok »

staff were very friendly and accommodating. Rooms are dated/old but clean and comfortable

Anonymous Families - 30/10/2019 Confirmed reviews AccorHotels
« Unsatisfied »

Room wasn't ready (bed wasn't made, minibar was nearly empty not fulfilled), we couldn't have diner at 9pm25 because the restaurant was close and the bar-restaurant closed at 9pm30, staff not very customer oriented: we had to go down to the reception because no one was taking the phone after three times.

Thomasina Families - 28/10/2019 Confirmed reviews AccorHotels
« very good »

The hotel was close to city we had a nice time

Cinzia Families - 27/10/2019 Confirmed reviews AccorHotels
« Wunderbar! »

Simply perfect. From the check in to our room, from the swimming pool to the breakfast. The location is just perfect to explore the city as well. A special thanks to Daniela who was warm and friendly. We will certainly come back!

Sfu Families - 24/10/2019 Confirmed reviews AccorHotels

I've been staying in this hotel for several times. Staffs are friendly and helpful. The private parking is secured with a reasonable price. What's more, I really appreciate the upgrade of my room as a Accorhotels goldcard member. Everything was perfect except the lightning was not enough, it was quite difficult to read or work inside the room (room no 510).

Sabina I. Business - 24/10/2019 Confirmed reviews AccorHotels
« Ok »

It was ok, except 2 things: too cold in the room and no real omlette or fried eggs in the morning. Just that mushy scrambled eggs which are trendy now in all hotels and a total dislike for guests. Excelent toiletries( brazilian nut oil based cream was perfect)

Anonymous Business - 12/10/2019 Confirmed reviews AccorHotels
« Everything worked well even if the hotel is slightly worn out. »

Everything worked well even if the hotel is slightly worn out. Everything was "ok". To make it even better: freshen up the building, furniture, etc. The Accor app didn't work with quick check-in / check out as it didn't accept my credit card (the card is fully functional), before it has. As a business Traveller the most important factor is that everything works smoothly and fast. For this the hotel did a good job. The bed is too hard but it is so in almost every hotel I visit.

Hara. Solo - 12/10/2019 Confirmed reviews AccorHotels
« convenient and very much okay »

i was looking for a centrally located hotel with the usual mod/cons that did not need any great features apart from bed & bath and quiet and the Hotel has all of this.

Philipp Business - 07/10/2019 Confirmed reviews AccorHotels
« Perfectly happy with my stay! »

Great room, perfectly located hotel, amazing breakfast buffet. The only very minor inconvenience happened after check-in, since my keycard was not working and I could only get into my room after two trips to the (very helpful) reception team. When I quickly needed help in making outside phone calls possible from my room telephone, staff was also quick and helpful in solving the issue. However, phone costs seem a bit excessive.

Anonymous Business - 04/10/2019 Confirmed reviews AccorHotels
« Very nice rooms »

Pleasant

Anonymous Business - 03/10/2019 Confirmed reviews AccorHotels

Pleasant business trip

Anonymous Couples - 29/09/2019 Confirmed reviews AccorHotels
« Less than expected »

Great location and good facilities (excellent parking). However, room not clean, dirty water kettle and poorly equipped minibar (complimentary for our rate).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you very much for sharing your feedback regarding your visit at the Novotel Freiburg Am Konzerthaus. I am glad that you were satisfied with our location, our parking facilities and our staff. Please allow me to express my apologies for the inconveniences you experienced with your room. I have already had a discussion with the head of the department. I would be very happy if you consider staying at our Novotel once more. It is my hope that you will give us the opportunity to serve you better in the future. Best regards, Xavier Chanrion General Manager

Jarlleif F. Couples - 24/09/2019 Confirmed reviews AccorHotels
« Pleasant stay as always »

Being well received on the check-in and check-out as well as the pleasant stay in the spaceous room.

Gordon L. Couples - 22/09/2019 Confirmed reviews AccorHotels
« Poorly trained front desk staff »

We reserved the premium "Schwarzwald Room" but the woman checking us in neglected to tell us that the mini bar was complementary or that we were entitled to extra high speed internet. We didn't find out about the free mini bar until checking out when that front desk person asked us if we drank anything from the mini bar and then said "never mind the mini bar was complementary". We told her that the woman checking us in didn't inform us of this and without apology the person checking us out responded "well it was free". Regarding the room, the carpet was dirty and in need of cleaning. We arrived at the restaurant for breakfast on Saturday morning at 9:15am but several items were already out and not being replaced (e.g. Rosti, Croissants) and serving utensils were dirty (sticky) in some cases. As an Accor member I am used to a better quality of service, especially from a Novotel hotel. I hope that you will use my complaints to improve your service in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you for taking the time to tell us about your experience at the Novotel Freiburg am Konzerthaus. I am very sorry that our service did not meet your expectations, especially in regards to the check in and the missing room information. Please allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. I credited you 1500 points on your Le Club account for the inconvenience. We hope to welcome you back in Freiburg soon and leave you entirely satisfied on your next visit. Best regards, Xavier Chanrion General Manager

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