Hotel - Mercure Hotel Hamburg Mitte
Mercure Hotel Mercure Hotel

Mercure Hotel Hamburg Mitte

4.0/5 776 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Company

ALLIANZ2 km / 1.24 mi HANSE MERKUR1 km / 0.62 mi NXP3 km / 1.86 mi SIGNAL IDUNA1 km / 0.62 mi UNIVERSITAET HAMBURG0 km / 0 mi
BEIERSDORF2 km / 1.24 mi MAX PLANCK INSTITUT0 km / 0 mi PHILIPS3 km / 1.86 mi TESA2 km / 1.24 mi VOLKSFUERSORGE2 km / 1.24 mi

Congress centre

CCH HAMBURG0 km / 0 mi

Exhibition and convention centre

HAMBURG MESSE0 km / 0 mi

Exhibition centre

CCH HAMBURG0 km / 0 mi HAMBURG MESSE0 km / 0 mi

Your meetings and events

Perfectly equipped to cater for your business events - and ideal for your private functions: The 5 meeting rooms at our VDR and CCH-certified hotel are suitable for events for up to 80 people.They offer up-to-date technical equipment that is regularly tested. All rooms have WIFI and DSL as well as plenty of daylight, providing a pleasant atmosphere. You can benefit from our professional support when planning, organizingand hosting your event - we are happy to cater for your particular requirements.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
COLONNADEN 18 m2 2 m 0 0 6 0 0
HANSE VIERTEL 31 m2 2 m 20 8 8 10 0
JUNGFERNSTIEG 31 m2 2 m 20 8 8 10 0
HANSE VIERTEL/COLONNADEN 50 m2 2 m 40 12 12 25 0
NEUER WALL 52 m2 2 m 40 16 16 25 0
DAMMTOR 53 m2 2 m 40 16 16 25 0
DAMMTOR/JUNGFERNSTIEG 85 m2 2 m 80 28 28 54 0
    • Screen
    • Flipchart
    • Soundproof
    • TV with VCR
    • Syndicated room
    • Audio and video equipment
    • Meeting room
    • Video camera
    • Office
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Accommodation
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

At the 4-star Mercure Hotel Hamburg Mitte, you can choose between Standard Rooms with twin beds, a double bed or a queen size bed, Superior Rooms with a double bed or peaceful Privilege Rooms with a double bed. For guests with reduced mobility,we offer two specially adapted rooms. All 180 non-smoking rooms are air conditioned and have free WIFI and DSL. One child aged up to 12 years may stay in a parent's room free of charge.

  • 180 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 2 connecting rooms
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Air Cooling System
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our restaurants and bars
4.5/5 AccorHotels Rating 2,059 reviews

Our guest reviews for
Mercure Hotel Hamburg Mitte

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 776 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Business - 18/11/2019 TripAdvisor review
« close to downtown and exhibition area »

Hotel, convenient and really easy when you have to go for meetings downtown. people welcoming you with smiles (which is great). breakfast very good. room is clean, bed very good. diner, this time I faced an issue with a too long waiting time for getting a steack just grilled, after 35 minutes, i was still waiting....so I left before. Not acceptable for such class hôtel.

Dennis E. Business - 11/11/2019 Confirmed reviews AccorHotels
« The room looked like a teenager's bedroom and the toilet wasn't working. »

I ended up staying only a few hours. The toilet didn't work, the room was decorated with the local football club's merchandise - I felt like I was sleeping in the bedroom of a 12 year old... And I paid 134€ for this. Unbelievable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dennis E., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg Mitte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sascha Gunzer Resident & Quality Manager

Business - 10/11/2019 TripAdvisor review
« nice hotel »

I stayed 2 nights in Mercure hotel, Hamburg Mitte. The location is excellent, next to Messehallen exhibition halls and also not far from Metro stations. Area is safe and clean. Room itself was very clean and quite spacious. I liked the idea of possibility to refuse from daily cleaning (care for environment) if room is clean anyway. Only problem was that wake up call on departure morning did not work despite it was specially asked for in reception previous evening.

Nicolay Friends - 30/10/2019 Confirmed reviews AccorHotels
« very good "business" hotel, a bit high priced compared to level »

It always great to stay at the Mercure Hotel Hamburg Mitte, I have been here for 10 years now due to the Bootsmesse. It is a very nice hotel, service and all is very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicolay N., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Erik L. Families - 26/10/2019 Confirmed reviews AccorHotels

Overall good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Erik L., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Kalle Couples - 20/10/2019 Confirmed reviews AccorHotels
« Hamburg Mitte »

Nice hotel, very good breakfast, not quite in the center of hamburg but metro station withing 1km.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kalle H., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Anonymous Business - 29/09/2019 Confirmed reviews AccorHotels
« Good location, nice and easy. »

Nice room, good breakfast, easy check-in and check-out. Excellent location Close to the Hamburg Messe. Booking was somewhat cumbersome with delayed confirmation, but the stay was exactly as desired.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin A., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Mh Couples - 22/09/2019 Confirmed reviews AccorHotels
« Overall good »

Enjoyed the hotel, but disappointed that we could not get the room before 3pm despite checking in online before, where the option was given (and checked) to check in before 3pm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Markus H., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologize for the bad experience regarding our early check-in. We definitely recognize the info about early arrival, but cannot always guarantee this wish. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Aleksander Business - 19/09/2019 Confirmed reviews AccorHotels
« Good Mercure standard »

All very good, I was only missing swimming pool or sauna at least

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aleksander B., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Business - 19/09/2019 TripAdvisor review
« Complete package »

Excellent place to stay. Across convention centre ,train and bus stations. Good hospitality by hotel staff members. Lovely place without any disturbance. Area is very safe to stay alone or with family.

Sgre Business - 17/09/2019 Confirmed reviews AccorHotels
« Nice hotel with friendly staff »

I very much enjoyed the facilites, which I found nice, clean and comfortable. I had dinner from the bar one evening, and it tasted really nice. The service level of the staff is high, and experienced only friendly and helpful people. The only downside, I found, was the entrance to the parking basement, which is super narrow! And the fact that you enter/exit directly to and from a very traficated street, did not make it better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Camilla Kjaer M., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Johann B. Business - 16/09/2019 Confirmed reviews AccorHotels
« Just what I needed »

Short distance from Seatrade - ease to get taxi at all time room was fine for one person. Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear johann B., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Jutta Business - 16/09/2019 Confirmed reviews AccorHotels
« Great hotel in central location »

had a nice room with great view to the TV tower and street! clean and spacious with coffee maker abd small fridge. nice big shower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jutta C., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Mohammad B. Business - 16/09/2019 Confirmed reviews AccorHotels
« Way above expectation »

excellent front desk, clean, location, excellent housekeeping service. Breakfast overpriced for what offering compare to other hotels, so didn't have breakfast there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammad B., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Anonymous Business - 16/09/2019 Confirmed reviews AccorHotels
« Fairly comfortable hotel, very good staff »

It was very good. No complaints

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna T., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Michael Business - 13/09/2019 Confirmed reviews AccorHotels
« Very good experience »

Very nice hotel, fantastic breakfast, friendly staff, a room a bit small, great bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael P., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Pekka K. Business - 11/09/2019 Confirmed reviews AccorHotels
« The right hotel in the right place with very good service. »

Short visit during a conference at the University of Hamburg. It was very convenient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pekka K., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Rauno H. Business - 08/09/2019 Confirmed reviews AccorHotels
« Absolutely satisfied »

Service was excellent, breakfast was good and the overall hotel looks very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rauno H., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Kc Business - 07/09/2019 Confirmed reviews AccorHotels
« Disappointing. »

Receptionist on arrival was pleasant and courteous but proved not to follow up on guest requests. Room was small, decor was oppressive themed on the local football team St Pauli. Desk was cramped due to being cluttered with kettle and box like unit to hold cups etc. Desk lamp did not work, hotel advised twice once on arrival on second morning - we had a 5 day stay - which was overpriced for what we got. Hotel bar also overpriced - nearly 20 Euro for two beers and a bottle of water. Excessive. Air con was too loud at night to sleep and impossible to leave window open due to traffic and train noise from mainline trains across the road. We would return to Hamburg but not to Mercure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anne G., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg Mitte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sascha Gunzer Resident & Quality Manager

P K. Business - 02/09/2019 Confirmed reviews AccorHotels
« The efficiency, helpfulness and friendliness of all the staff at the Hamburg Mitte contributed to a wonderful stay. Thank you. »

Everything was very clean. The room was lovely, the breakfast was excellent. All staff were friendly and helpful and booked a taxi to the airport for us with no problem. We were so pleased with the hotel that we booked an additional room for our son to come and visit us there. Would highly recommend the hotel. I did forget to ask at checkout whether the 'points' for our 7 night stay plus my son's one night stay had been added to our loyalty account. If not, please could you do this for us. Many thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter K., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And please do not worry, I will check your points. :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

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