Hotel - Sofitel Hamburg Alter Wall
Sofitel Hotel Sofitel Hotel

Sofitel Hamburg Alter Wall Hotel

4.5/5 3,044 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Overnight shoe shine
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Golf course 18 holes  (Nearby)
  • Boat excursions

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 20 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ALLIANZ0.4 km / 0.25 mi ASTRA ZENECA18.8 km / 11.68 mi BANK JULIUS BAER0.3 km / 0.19 mi DELOITTE0.6 km / 0.37 mi ENGEL & VOELKERS0.3 km / 0.19 mi GOOGLE0.8 km / 0.5 mi HAMBURG MANNHEIMER7.2 km / 4.47 mi KUEHNE & NAGEL1.6 km / 0.99 mi SAP1.6 km / 0.99 mi UNILEVER DT. GMBH1.3 km / 0.81 mi
AP MOELLER MAERSK1.3 km / 0.81 mi AXELSPRINGER VERLAG1 km / 0.62 mi BEIERSDORF AG5.7 km / 3.54 mi DEUTSCHE BANK0.1 km / 0.06 mi FRESHFIELDS0.1 km / 0.06 mi GRUNER UND JAHR1 km / 0.62 mi HAPAG LLYOD1 km / 0.62 mi OTTO VERSAND12 km / 7.46 mi TCHIBO10 km / 6.21 mi USB0.8 km / 0.5 mi

Congress centre

HAMBURG MESSE UND CONGRESS1 km / 0.62 mi

Exhibition and convention centre

FAIR AND EXHIBITION2.5 km / 1.55 mi

Your meetings and events

The Sofitel Hamburg Alter Wall hotel is the ideal hotel for your conferences, meetings or Christmas celebrations in Hamburg, with space for up to 400 guests. Our meeting room provides the perfect setting for small gatherings of up to 10 people.Our 19 meeting rooms in Hamburg feature natural light, air-conditioning, the latest conference technology and WIFI, and can be arranged to suit your needs. These rooms combine comfort with functionality and a modern design.A business center is at your disposal and your Sofitel Magnifique Meetings concierge is on hand to help plan and host meals, breaks and leisure activities for meetings, celebrations, seminars and conferences in Hamburg - all tailored to your requirements.

Sofitel Hamburg Alter Wall Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SAAL 3 24 m2 3 m 16 12 12 12 10
SAAL 4 24 m2 3 m 16 12 12 12 10
SAAL 5 24 m2 3 m 16 12 12 12 10
SAAL 6 24 m2 3 m 16 12 12 12 10
SAAL-11 24 m2 3 m 16 12 0 12 10
SAAL-12 24 m2 3 m 16 12 0 12 10
SAAL-13 24 m2 3 m 16 12 0 12 10
SAAL-14 24 m2 3 m 16 12 0 12 10
SAAL-19 32 m2 3 m 10 0 0 0 0
SAAL 7 33 m2 3 m 30 13 12 15 20
SAAL 8 33 m2 3 m 30 13 12 15 20
SAAL 9 33 m2 3 m 30 13 12 15 20
SAAL-10 33 m2 3 m 30 13 0 15 20
SAAL-15 33 m2 3 m 30 13 0 15 20
SAAL-16 33 m2 3 m 30 13 0 15 20
SAAL-17 33 m2 3 m 30 13 0 15 20
SAAL-18 33 m2 3 m 30 13 0 15 20
SAAL 1 216 m2 4 m 150 35 100 100 120
SAAL 2 216 m2 4 m 170 45 50 110 140
SAAL 1 + 2 433 m2 4 m 400 80 220 220 260
    • Screen
    • Flipchart
    • Soundproof
    • Podium
    • Lectern
    • Day light
    • Slide projector
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • WIFI access
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The 241 spacious rooms, from Classic to Luxury Suites, have magnificent marble bathrooms, soft dressing gowns, WIFI and 24-hour room service. Some rooms in this first-class accommodation in the center of Hamburg offer views of the canal.

  • 241 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 7 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Opening windows
    • Remote control TV
    • Cordless telephone
    • Direct dial telephone
    • Work desk in all rooms
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • Phone with 2 handsets in room
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 5,638 reviews

Our guest reviews for
Sofitel Hamburg Alter Wall

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 3,044 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Ian M. Business - 12/09/2019 AccorHotels review
« Excellent service »

I found the check in very efficient and the staff friendly and helpful

Liz Couples - 11/09/2019 AccorHotels review
« First visit »

Hotel was in a good location, staff were very friendly & professional. Room was a little tired looking but a great size, bed was really comfortable, there was a great selection of hot & cold food for breakfast. I would recommend this hotel & would definitely stay again.

Mrunal D. Business - 11/09/2019 AccorHotels review
« good experience »

all the staff was friendly and helpful. and willing to be at your service. beds were comfy , room was cozy. the only complaint I'd have is that the table completely covered the balcony access and I had to move it everytime I wanted to go to the balcony. also €7.50 for water and nuts each was a bit extortionate.

Pieter Friends - 10/09/2019 AccorHotels review
« great Hamburg getaway! »

Great hotel at an ideal location in the city center. The spa and pool is fantastic. Breakfast-buffet was superb and in the weekend till 12.00! Spacious room with full amenities. Staff at reception, bar and restaurant are very friendly! Will be back!

Simon Couples - 10/09/2019 AccorHotels review
« Typically good stay, but garage is odd »

Having stayed at this hotel many times before, we knew that it would be a comfortable stay - and indeed it was. The only negative point was escaping the car park. It has to be the most bizarre arrangement I've ever seen. The scanner for the ticket is not next to the barrier and the guy in front of us hadn't realised. As a result he had parked next to the barrier but walked back to the scanner that wouldn't work - as time went on, the gate started to close - but he was parked in the way - fortunately it is a slow close so he could move the car before it was damaged. We were able to get it to work - but the exit is a 90 degree turn from the scanner so it is difficult to exit. Given that we had a small car (Fiat 500) - I don't understand how larger vehicles exit without reversing and attacking it at a different angle to scanning the ticket.

Maitha A. Families - 10/09/2019 AccorHotels review
« Good experience »

The stay was good . However I felt that I’m not welcome from a few hotel staff .

Anonymous Friends - 09/09/2019 AccorHotels review
« Weekend in Hambourg »

The location is perfect, the rooms are big and the lobby super nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your positive review. We are glad to hear that you had a lovely stay in our centrally located hotel. It’s indeed one of our great perks of staying in the middle of the city and being able to enjoy a quite stay by the water at the same time. Moreover, our team does whatever it takes to guarantee you a perfect stay with us, so we are more than happy to hear that we could contribute to an overall wonderful stay with us. Best regards, Your Sofitel Hamburg Alter Wall Team

Anonymous Business - 09/09/2019 AccorHotels review
« Very well maintained Hotel and nice staff »

Relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you so much for your positive feedback regarding our rooms and hotel staff. Every day we try to do our best to ensure our guests can experience the highest quality of service possible. That’s why we hope to see you very soon again to delight you with another unforgettable experience with us in Hamburg. Best regards, Your Sofitel Hamburg Alter Wall Team

Eyal C. Couples - 07/09/2019 AccorHotels review
« Nice hotel in a great location »

Was a short trip. The location of the hotel is great, the service is nice. breakfast was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eyal C., thank you so much for your positive review. We are glad to hear that you enjoyed your stay with us. We are looking forward to welcoming you again next time. Best regards, Your Sofitel Hamburg Alter Wall Team

Anonymous Couples - 07/09/2019 AccorHotels review
« Great stay »

The stay was very good. The staff was very helpful and accommodating. Service in the bar was - on the other hand - very slow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your great feedback. We are happy that we could meet your expectations and turned your stay with us into an unforgettable experience. We are looking forward to welcome you again in Hamburg. Best regards, Your Sofitel Hamburg Alter Wall Team

Anonymous Solo - 06/09/2019 AccorHotels review
« Not bad. »

Not much to complain about, staff helpful, nice room, location suited my needs. I will say though the service crew in the morning a little bit too keen. If someone is staying for more than one day, don’t be there to clean the room at 8am every morning. Might be worth putting a form under the door night before asking what time would be suitable to service the room so the cleaning crew can form a plan and work around guests needs a little better?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you so much for your positive feedback. Every day we try to do our best to ensure our guests can experience the highest quality of service possible. So we take your feedback regarding the housekeeping service very seriously and try to improve this service in the future. We hope to see you very soon again to delight you with an unforgettable experience with us in Hamburg. Best regards, Your Sofitel Hamburg Alter Wall Team

Patrick F. Business - 05/09/2019 AccorHotels review
« Great »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrick F., Thank you for your positive feedback. We are happy that our team and service contributed to a wonderful stay in Hamburg. We hope to welcome you soon again! Best regards, Your Sofitel Hamburg Alter Wall Team

Sarad Solo - 04/09/2019 AccorHotels review
« Great Location - Good restaurant - good service »

Stayed at Sofitel for the first time, pleasantly surprised how central this place is. Restaurant and Bar are good. Single malt collection is great. Parking expensive @26Euro a night but overall good stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarad, Thank you very much for your positive review. We are glad to hear that you had a lovely stay in our centrally located hotel. It’s indeed one of our great perks of staying in the middle of the city and being able to enjoy a quite stay by the water at the same time. Moreover, our team does whatever it takes to guarantee you a perfect stay with us, so we are more than happy to hear that we could contribute to an overall wonderful stay with us. Best regards, Your Sofitel Hamburg Alter Wall Team

Anonymous Business - 04/09/2019 AccorHotels review
« Great hotel - I would definitely stay here again! »

The only disappointment was that I did not have a room on a higher floor!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your great feedback. We are happy that we could meet your expectations. Unfortunately sometimes it is not possible to give you an room on a higher floor due to limited availability. Nevertheless we are looking forward to welcome you again in Hamburg. Best regards, Your Sofitel Hamburg Alter Wall Team

Norbert Couples - 04/09/2019 AccorHotels review
« Very Nice hotel in city center »

Nice hotel, good professional personnel, professional concierge, good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Norbert, Thank you so much for your positive feedback regarding our breakfast and hotel staff. Every day we try to do our best to ensure our guests can experience the highest quality of service possible. That’s why we hope to see you very soon again to delight you with another unforgettable experience with us in Hamburg. Best regards, Your Sofitel Hamburg Alter Wall Team

Russ D. Couples - 02/09/2019 AccorHotels review
« extremely satisfying »

Going customer service and friendly atmosphere

Our hotel has responded to the review
Our hotel has responded to the review

Dear Russ D., Thank you so much for your positive feedback regarding our hotel staff. Every day we try to do our best to ensure our guests can experience the highest quality of service possible. That’s why we hope to see you very soon again to delight you with another unforgettable experience with us in Hamburg. Best regards, Your Sofitel Hamburg Alter Wall Team

Thomas Couples - 02/09/2019 AccorHotels review
« Nice and clean »

The room was nice and clean. The hotel does not seem very welcoming but almost empty and the spa was a disappointment. Overall I had expected more from a 5 star hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas, Thank you so much for your positive guest review. It’s glad to hear, that you have been impressed by the cleanliness of our hotel spaces as well as our facilities in our hotel. Moreover, we are sorry that not evertyhing meet your expactations. But nevertheless we hope to welcome you soon again in our hotel to convince you of our individual and outstanding service. Best regards, Your Sofitel Hamburg Alter Wall Team

Jeannine Families - 31/08/2019 AccorHotels review

The staff were kind and helpful. The location was fab!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeannine, Thank you very much for your positive review. We are glad to hear that you had a lovely stay in our centrally located hotel. It’s indeed one of our great perks of staying in the middle of the city and being able to enjoy a quite stay by the water at the same time. Moreover, our team does whatever it takes to guarantee you a perfect stay with us, so we are more than happy to hear that we could contribute to an overall wonderful stay with us. Best regards, Your Sofitel Hamburg Alter Wall Team

Anonymous Families - 31/08/2019 AccorHotels review
« Very good »

It was very good Staff was very friendly Only the room was full of dust which cause. us alergy and spiders all over the room The Breakfast buffet shoud have more varity of food. We want to thank Mr. Patrick for his assistance ant help.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for your positive feedback. We are happy that our team and service contributed to a wonderful stay in Hamburg. At the same time we are sorry for the inconveniences you had to made with the breakfast buffets and your room. We hope to welcome you soon again! Best regards, Your Sofitel Hamburg Alter Wall Team

Anonymous Couples - 30/08/2019 AccorHotels review
« Great experience »

-

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your positive feedback. We are glad to hear that you had a wonderful stay with us. We hope to see you soon again. Best regards, Your Sofitel Hamburg Alter Wall Team

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