Hotel - Sofitel Hamburg Alter Wall
Sofitel Hotel Sofitel Hotel

Sofitel Hamburg Alter Wall Hotel

4.5/5 3,028 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Overnight shoe shine
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Golf course 18 holes  (Nearby)
  • Boat excursions

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 20 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ALLIANZ0.4 km / 0.25 mi ASTRA ZENECA18.8 km / 11.68 mi BANK JULIUS BAER0.3 km / 0.19 mi DELOITTE0.6 km / 0.37 mi ENGEL & VOELKERS0.3 km / 0.19 mi GOOGLE0.8 km / 0.5 mi HAMBURG MANNHEIMER7.2 km / 4.47 mi KUEHNE & NAGEL1.6 km / 0.99 mi SAP1.6 km / 0.99 mi UNILEVER DT. GMBH1.3 km / 0.81 mi
AP MOELLER MAERSK1.3 km / 0.81 mi AXELSPRINGER VERLAG1 km / 0.62 mi BEIERSDORF AG5.7 km / 3.54 mi DEUTSCHE BANK0.1 km / 0.06 mi FRESHFIELDS0.1 km / 0.06 mi GRUNER UND JAHR1 km / 0.62 mi HAPAG LLYOD1 km / 0.62 mi OTTO VERSAND12 km / 7.46 mi TCHIBO10 km / 6.21 mi USB0.8 km / 0.5 mi

Congress centre

HAMBURG MESSE UND CONGRESS1 km / 0.62 mi

Exhibition and convention centre

FAIR AND EXHIBITION2.5 km / 1.55 mi

Your meetings and events

The Sofitel Hamburg Alter Wall hotel is the ideal hotel for your conferences, meetings or Christmas celebrations in Hamburg, with space for up to 400 guests. Our meeting room provides the perfect setting for small gatherings of up to 10 people.Our 19 meeting rooms in Hamburg feature natural light, air-conditioning, the latest conference technology and WIFI, and can be arranged to suit your needs. These rooms combine comfort with functionality and a modern design.A business center is at your disposal and your Sofitel Magnifique Meetings concierge is on hand to help plan and host meals, breaks and leisure activities for meetings, celebrations, seminars and conferences in Hamburg - all tailored to your requirements.

Sofitel Hamburg Alter Wall Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SAAL 3 24 m2 3 m 16 12 12 12 10
SAAL 4 24 m2 3 m 16 12 12 12 10
SAAL 5 24 m2 3 m 16 12 12 12 10
SAAL 6 24 m2 3 m 16 12 12 12 10
SAAL-11 24 m2 3 m 16 12 0 12 10
SAAL-12 24 m2 3 m 16 12 0 12 10
SAAL-13 24 m2 3 m 16 12 0 12 10
SAAL-14 24 m2 3 m 16 12 0 12 10
SAAL-19 32 m2 3 m 10 0 0 0 0
SAAL 7 33 m2 3 m 30 13 12 15 20
SAAL 8 33 m2 3 m 30 13 12 15 20
SAAL 9 33 m2 3 m 30 13 12 15 20
SAAL-10 33 m2 3 m 30 13 0 15 20
SAAL-15 33 m2 3 m 30 13 0 15 20
SAAL-16 33 m2 3 m 30 13 0 15 20
SAAL-17 33 m2 3 m 30 13 0 15 20
SAAL-18 33 m2 3 m 30 13 0 15 20
SAAL 1 216 m2 4 m 150 35 100 100 120
SAAL 2 216 m2 4 m 170 45 50 110 140
SAAL 1 + 2 433 m2 4 m 400 80 220 220 260
    • Screen
    • Flipchart
    • Soundproof
    • Podium
    • Lectern
    • Day light
    • Slide projector
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • WIFI access
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The 241 spacious rooms, from Classic to Luxury Suites, have magnificent marble bathrooms, soft dressing gowns, WIFI and 24-hour room service. Some rooms in this first-class accommodation in the center of Hamburg offer views of the canal.

  • 241 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 7 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Opening windows
    • Remote control TV
    • Cordless telephone
    • Direct dial telephone
    • Work desk in all rooms
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • Phone with 2 handsets in room
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 5,442 reviews

Our guest reviews for
Sofitel Hamburg Alter Wall

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 3,028 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Couples - 17/08/2019 TripAdvisor review
« Good but not perfect »

Hotel is easy accessible in the city center located. Lots of attractions are nearby in walking distance. Arrival service was perfect. Very friendly and helpful doorman collect luggage and provided valet parking. Check in was smooth w/o problems. They gave us a room upgrade to a Prestge Suite. Asked for the Club Sofitel Lounge and learned they do not have. For me it's a really weak spot. Also asked for dinner reservation in the restaurant. Bad luck - fully booked, can happen, but as far as I remember the first time in a five star hotel. So we choosed an in room dinner. Choice of main courses is limited but good enough for us. Waiting time was o.k., food qualtity also. Well, starter and main course came at the same time, but that's normal for in room service and not a real issue. First we took the hot dish and then the cold starter. Later on we want order another drink. After minutes of ringing at the room servce phone we gave up, called the reception desk and got a fast recall from service. Sorry, not five star like. Room was very good. Funny only the foldebale tables aside the bed. Real ones would be more comfortable, but not enough space for, even the suite is really big. Mini Bar is a bit on the hidden side but we found it. Next morning we had b'feast.. Also another experience - no table available, fully packed and we had to line up. Remarkable how good the sevice crew worked inside, despite the noisy tourist crowd. Check out was also smooth. All in all a really high class achievment ot the staff - but a five star hotel should only accept as many guests as they con provide five star service for.

D Couples - 13/08/2019 AccorHotels review
« Helpful staff and pleasant hotel in central location »

We stayed four nights. We had to ask staff for help on two occasions. The first time was because the lampshade in our room was broken. By the time we returned to our room later that day, the lamp had been replaced. We needed a taxi another day and it was summoned immediately. The only downsides were the very high prices in the bar (7 euros for half a litre of mineral water!) and the limited wardrobe and shelf space in the room, but probably most guests only stay one night.

Anonymous Couples - 13/08/2019 AccorHotels review
« Very good »

Nice room, good breakfast, nice bar

Anonymous Business - 12/08/2019 AccorHotels review
« Poor internet service and overload air conditioning »

Room is very comfortable, internet service was poor and the noise from the air conditioning unacceptable for a 5 star hotel

Anonymous Business - 12/08/2019 AccorHotels review

The drain in my shower was blocked, so the first morning that I took a shower, there was 1 centimeter of water covering the entire bathroom.

Ingrid H. Families - 11/08/2019 AccorHotels review
« High quality hotel with great service »

From greeting to checkout, our stay was wonderful. We felt welcome, acknowledged, and appreciated. The only disappointment: when we enquired about the possibility of having a massage in the spa, we were told that the masseur had gone home, at 3pm the afternoon. We do feel that if a hotel promotes having a spa, it should be available until at least 5pm

Fd Business - 10/08/2019 AccorHotels review
« Excellent hotel »

Excellent hotel, service, rooms, breakfast.

Ekaterina Couples - 09/08/2019 AccorHotels review
« Perfect »

Thank you dear colleagues for the hospitality! Gentlemen on the reception desk told us that made an upgrade. Really appreciate it! Wish you luck!

Dirk W. Solo - 09/08/2019 AccorHotels review
« A great stay in Hamburg »

I came to Hamburg for a short visit and stayed only one night at the Sofitel. Everything went perfectly well. Nice room, modern room. Friendly and efficient service, very helpful receptionists. I also liked the proximity to the train station ("S-Bahn"), conveniently connecting to the main station (10min to "Hamburg Hauptbahnhof"). Will book this hotel again for my next visit

Ben Business - 07/08/2019 AccorHotels review
« Very Satisfied »

Very nice stay. Everything was perfect.

Per Families - 07/08/2019 AccorHotels review
« One night in August »

Nice hotel, location and staff. One of the best breakfasts ever

Chenpei Solo - 07/08/2019 AccorHotels review
« great hotel »

nice room, good location。。everything.is fine

Anonymous Families - 06/08/2019 AccorHotels review
« Not as nice as my previous experience at Sofitel hotels (I am a Sofitel member) »

We arrived just before 12 oclock. There was a long line in chec-in and room was not ready. We were told that our prestige suite would be ready no later than 15:00. As it was Sunday, we wanted to have a brunch while waiting for our suite, however, breakfast is only until 12 so we went to look for a open place...which are not too many on sundays in Hamburg. When we arrived back our prestige suite was not ready and was not so until around 4 o’clock. The suite was nice and the room accommodation, but the overall feeling of the hotel was not as we are used to at Sofitel hotels so I assume we will look for a different option next time we go to Hamburg.

John H. Couples - 05/08/2019 AccorHotels review
« Short visit »

Excellent hotel in great location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. h., Thank you very much for your Feedback. Our team is constantly working to provide the best service possible to all of our guests and we are glad to hear that you had such a wonderful stay with us. We hope to welcome you back soon again in Hamburg! Best regards Your Sofitel Hotel Team

Family - 03/08/2019 TripAdvisor review
« Relax & recharge! »

Always good to make a stop in Hamburg at Sofitel After Wall. New at the hotel-parking are the Tesla Destination Chargers! Sleep relax and charge not only yourself (in the beautiful spa) but also you car!

H. F. H. Business - 02/08/2019 AccorHotels review
« H. in HH »

Hi All, many thanks for your motivation to make my stay in your wonderful hotel so valuable. It is always a pleasure to stay in your house. Will come back soon. H

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you very much for your feedback. It is always great to hear, when our guests had such a wonderful stay at our hotel. We are very grateful for your loyalty towards our hotel and are looking forward to welcome you on your next visit in Hamburg! Best regards Your Sofitel Hotel Team

Christin V. T. Couples - 01/08/2019 AccorHotels review
« Fine rooms but AC didn't work (got new room after one day) and unfriendly staff at the terrace »

Fine rooms but AC didn't work (got new room after one day) and unfriendly staff at the terrace. Hotel wanted security and reserved an amount for the stay and for extras even the whole stay was prepaid. I was told that this would bee released once I checked out. But this isn't done even after two days. Very unprofessional.

Niels Families - 31/07/2019 AccorHotels review
« 5 stars experience. »

Friendly and helpfull service throghout the hotel. Nice and well size room. Delicious breakfast. Carpet in our room could need an ekstra vacumcleaning. Apart from that everything was very clean throughout the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Niels K., Thank you very much for your great feedback. It’s glade to hear that you liked our breakfast. We hope we could turned your stay with us into an unforgettable experience. Most importantly, we are very happy about your feedback regarding our hotel staff. Every day we try to do our best to ensure our guests can experience the highest quality of service possible. We hope to see you soon in our hotel and indulge you with our outstanding, individual service. Best regards, Your Sofitel Hamburg Alter Wall Team

Steven E. Couples - 31/07/2019 AccorHotels review
« Disappointing »

I have emailed the hotel at Alter Wall to try and get the managers details to email them directly, as to now no reply. My wife and I had a great stay until checkout. We were in room 7303 from 26 -30 July. We had an issue with concierge regarding posting items back to Australia. I wish to take this up with the hotel direct please.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E., Thank you for taking the time to tell us about your experience at the Sofitel Hamburg Alter Wall. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We take your comment very seriously and please contact me directly if I can be of any further assistance (e.…) We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eva Bruhnsen Guest Experience Specialist

Gary Couples - 30/07/2019 AccorHotels review
« Mr Gary B. »

As a member of Accor, our room was ready at 10.15am which was really exceptional. The bar terrace was a great position. Receptionist asked if we wanted a room close or far from the lift. These little things add some much. Hope to stay with Sofitel I the near future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gary Books, Thank you for your positive feedback. We are happy that our team and service contributed to a wonderful stay in Hamburg. It’s glad to hear that you like our bar terrace. We are looking forward to welcoming you again next time. Best regards, Your Sofitel Hamburg Alter Wall Team

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