Hotel - Novotel Karlsruhe City
Novotel Hotel Novotel Hotel

Novotel Karlsruhe City Hotel

4.5/5 1,251 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Company

AMO8 km / 4.97 mi DAIMLER23 km / 14.29 mi FIDUCIA IT AG4 km / 2.49 mi FRAUNHOFER INSTITUT6 km / 3.73 mi MICHELIN4 km / 2.49 mi PHARM ALLERGAN8 km / 4.97 mi SIEMENS6 km / 3.73 mi
C.R. BARD4 km / 2.49 mi DR WILLMAR SCHWABE6 km / 3.73 mi FORSCHUNGSZENTRUM KARLSRUHE3 km / 1.86 mi GLAXO SMITH KLINE40 km / 24.86 mi PFIZER6 km / 3.73 mi ROBERT BOSCH AG9 km / 5.59 mi

Congress centre

KARLSRUHE0.2 km / 0.12 mi MESSE KARLSRUHE8 km / 4.97 mi

Your meetings and events

Our many years of experience mean that we can combine perfect organization for your event with the latest high-tech equipment and professional advice. We adapt our service to suit your personal requirements, and our teams worktogether with one goal in mind: to create an innovative working environment featuring first-class conference technology to ensure that your meeting is a success.

Novotel Karlsruhe City Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BOARDROOM 23 m2 3 m 0 0 8 0 0
PYRAMIDE 23 m2 3 m 12 0 8 0 0
TRAINERZIMMER 33 m2 3 m 12 0 10 0 0
MUEHLBURGER TOR 35 m2 3 m 18 10 10 12 10
DURLACHER TOR 1 47 m2 3 m 21 10 12 12 20
DURLACHER TOR 2 47 m2 3 m 21 10 12 12 20
ETTLINGER TOR 2 48 m2 3 m 21 10 10 12 20
KARLSTOR 66 m2 3 m 35 16 18 22 30
ETTLINGER TOR 1 70 m2 3 m 30 18 18 24 30
DURLACHER TOR 94 m2 3 m 50 28 28 42 50
ETTLINGER TOR 118 m2 3 m 70 32 32 48 60
FAECHERSAAL 1 132 m2 5 m 100 32 32 70 70
FAECHERSAAL 2 132 m2 5 m 100 32 32 70 70
FAECHERSAAL 264 m2 4 m 220 50 42 150 160
    • Screen
    • Auditorium
    • Soundproof
    • Syndicated room
    • Day light
    • WIFI access
    • Airconditioned meeting room
    • Hotel connected to conv. centre
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 246 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 13 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Direct dial telephone
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.6/5 AccorHotels Rating 5,884 reviews

Our guest reviews for
Novotel Karlsruhe City

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,251 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
John Business - 06/11/2019 Confirmed reviews AccorHotels
« Fair »

Starting with the condition of the hotel, I was disappointed that the parking was under construction, but you did provide alternate parking, although at a premium. The shower in the room was barely usable as the glass did not extend far enough to prevent water from getting on the bathroom floor. The restaurant and bar were fairly good however after the second day you ran out of my favorite Spanish wine. The service was likely good by European standards, however US wait staff offer much more attention, but this is likely because they are being tipped.

Piergiorgio Business - 05/11/2019 Confirmed reviews AccorHotels
« Positiva »

Positiva

Marcell U. Families - 03/11/2019 Confirmed reviews AccorHotels
« front desk and bed »

Overall I like to stay at the Novotel Karlsruhe, and stayed there I guess 20 nights already. As far as the rooms are concerned, they are appropriate, housekeeping is always good. But I think that the beds and pillows/duvets are not appropriate anymore. As far as front desk is concerned, usually you have a great team at this location. However this time I was extremely disappointed and somewhat irritated. When I checked in, a blonde lady (I believe her name was Hohlmann of Hofmann) was on duty. Not friendly at all. Cold, and if you like almost unfriendly. She is relatively new to this hotel and the processes there, she forgot to take my credit card details correctly which forced me to go down to the reception later in the evening again. I hope this feedback is in support of your efforts to improve/maintain customer satisfaction.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcell u., Thank you for taking the time to tell us about your experience at the Novotel Karlsruhe City. I am sorry that your experience at your last stay did not meet your expectations; please allow me to express my sincerest apologies. That should not be an excuse: We are as well exposed to the lack of qualified employess in the catering and hospitality industry. We will continue to train intensively our new staff members to ensure the usual quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Axel Hoffmann General Manager

Daniel Business - 03/11/2019 Confirmed reviews AccorHotels
« Very good »

Very good hotel. Breakfast good as well.

W. Couples - 02/11/2019 Confirmed reviews AccorHotels

Excellente.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Henri W., We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Axel Hoffmann General Manager

Don H. Business - 31/10/2019 Confirmed reviews AccorHotels
« Always consistent and comfortable »

This was my 3rd stay at this hotel and I will be back. The staff was courteous and helpful. The room was very nice and the bed was comfortable. It was a good night's sleep. I had a late dinner at the bar and the conversation was enjoyable and the food was good. The breakfast buffet has a wide selection.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Don H., We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Axel Hoffmann General Manager

Irina Business - 29/10/2019 Confirmed reviews AccorHotels
« Good hotel but bad service »

The personnel didn`t help me. The room and breakfast were good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Irina T., I am very sorry that your experience did not meet your expectations on this stay. Please allow me to express my sincerest apologies. Unfortunately, I am not able to identify what particular happened. We are looking forward to welcoming you again and hope we can convince you with our usual quality of service. Sincerely, Axel Hoffmann General Manager

Anonymous Business - 23/10/2019 Confirmed reviews AccorHotels
« Overall superb experience which is consistent with past stays. »

The service, condition of the hotel, food, beverage, and efficient operations continue to be a benchmark. Main observation is that while the breakfast quality and service is excellent, the variety did not change over the course of the stay and this made it less interesting to attend breakfast.

Stefan Business - 21/10/2019 Confirmed reviews AccorHotels

it was great, just the waiting time for check-in was a bit long

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr E., vielen Dank für die Bewertung Ihres Aufenthaltes bei uns im Novotel Karlsruhe City. Ich freue mich sehr, dass Sie sich im Großen und Ganzen wohlgefühlt haben. Gern gebe ich Ihre positiven Eindrücke an meine Mitarbeiterinnen und Mitarbeiter weiter. Wir hoffen, Sie bald wieder einmal bei uns begrüßen zu dürfen. Herzliche Grüße Axel Hoffmann Direktor

S. Couples - 21/10/2019 Confirmed reviews AccorHotels

War alles super

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr S., vielen Dank für die Bewertung Ihres Aufenthaltes bei uns im Novotel Karlsruhe City. Ich freue mich sehr, dass Sie sich wohlgefühlt haben. Gern gebe ich Ihre positiven Eindrücke an meine Mitarbeiterinnen und Mitarbeiter weiter. Wir hoffen, Sie bald wieder einmal bei uns begrüßen zu dürfen. Herzliche Grüße Axel Hoffmann Direktor

Roy H. Business - 09/10/2019 Confirmed reviews AccorHotels
« Convenient 4-Star Hotel to Explore Karlsruhe »

Stayed in Novotel Karlsruhe City for 3 nights of business trip. It was a stay with mixed feeling. To begin with, the hotel is very nicely located. Within short walking distance between the City Center and main train station, yet, still in the more quiet part of the city, it's perfect point to explore the city and for resting afterward. The hotel seems to position itself on the higher-end of 4-star with its sleek design and furnishing. The lobby is very spacious, unfortunately, there was not enough seating, especially when you have big groups checking-in/checking-out. Check-in process was good, but the receptionists could really use some training in hospitality, communication and some particular process. As I checked-in with 2 other colleagues (3 rooms in total), there was a confusion as in which room registered to whom, all handled in very cold and unfriendly manner. Furthermore, during check-out, one of colleague had problem due to deposit and payment using debit-card (apparently it's different process to release the deposit value compared to if using credit card). The receptionist at the time insisted that everything was already okay, and the issue only got resolved upon my intervention and having another staff understanding my colleague's concern. The room is very spacious, clean, and comfortable. The only issue I had was with the very undersized television, put in very awkward location in the corner of the room. The breakfast is good albeit the limited option. During the 3 mornings I had, apart from bread and pastries, there simply was no carbohydrate like baked beans or potatoes. Like the receptionists, the restaurant staffs in general require training in courtesy. Parking is available in the basement beneath the hotel, but cost EUR 18 per day, which in my opinion should be substantially reduced for hotel guests. Overall, Novotel Karlsruhe does serve its purpose as a convenient place to stay in Karlsuhe. But to really hit its target on the higher scale of 4-star, it needs to improve its staffs.

Anonymous Business - 05/10/2019 Confirmed reviews AccorHotels
« Good services »

I have a good experience at novotel, hotel's staff provide good service except re-register the key card 4 of 6 days.

Anonymous Business - 04/10/2019 Confirmed reviews AccorHotels
« Very nice experience, in beautiful room »

Staying in the Novotel was a very nice experience. We had lovely dinner on Sunday evening. Conference rooms were satisfactory. Sauna accomodation was for me a bit disappointing (too small, limited privacy)

Eamonn D. Business - 30/09/2019 Confirmed reviews AccorHotels
« Good »

Goof, only issue was that the underground parking was unavailable and we needed to pay €18 per day to park at the alternate car park

Anonymous Business - 29/09/2019 Confirmed reviews AccorHotels

Very nice. Staff was very polite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David B., We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Axel Hoffmann General Manager

Mb H. Business - 20/09/2019 Confirmed reviews AccorHotels
« Best place to live in Karlsruhe »

Spacious room, spacious and modern WC, hi-tech TV, comfortable bed, nice furniture. Organised, well educated and polite staff. Delicious breakfast, had wide variety of goods. In total, a very pleasant experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Georgios G., We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Axel Hoffmann General Manager

Nt… Business - 16/09/2019 Confirmed reviews AccorHotels
« Very good stay, as usual »

Very good stay, as usual

Kasia Couples - 13/09/2019 Confirmed reviews AccorHotels
« Quite and comfortable »

Perfect room, very quite and really nice. I will definitely visit you again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katarzyna S., We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Axel Hoffmann General Manager

Anonymous Business - 12/09/2019 Confirmed reviews AccorHotels

Nice, as always :-)

Peter Solo - 11/09/2019 Confirmed reviews AccorHotels
« Pleasant stay. Friendly staff. »

Pleasant stay. Friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter R., We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Axel Hoffmann General Manager

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