Hotel - Novotel Karlsruhe City
Novotel Hotel Novotel Hotel

Novotel Karlsruhe City Hotel

4.5/5 1,119 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Public indoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 12  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
    • Sauna
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis  (Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-22:00
    • Opening hours : Week-end 06:30-22:00

Business services

  • 14 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
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Hotel location

Companies and event centres nearby

Company

AMO8 km / 4.97 mi DAIMLER23 km / 14.29 mi FIDUCIA IT AG4 km / 2.49 mi FRAUNHOFER INSTITUT6 km / 3.73 mi MICHELIN4 km / 2.49 mi PHARM ALLERGAN8 km / 4.97 mi SIEMENS6 km / 3.73 mi
C.R. BARD4 km / 2.49 mi DR WILLMAR SCHWABE6 km / 3.73 mi FORSCHUNGSZENTRUM KARLSRUHE3 km / 1.86 mi GLAXO SMITH KLINE40 km / 24.86 mi PFIZER6 km / 3.73 mi ROBERT BOSCH AG9 km / 5.59 mi

Congress centre

KARLSRUHE0.2 km / 0.12 mi MESSE KARLSRUHE8 km / 4.97 mi

Your meetings and events

Our many years of experience mean that we can combine perfect organization for your event with the latest high-tech equipment and professional advice. We adapt our service to suit your personal requirements, and our teams worktogether with one goal in mind: to create an innovative working environment featuring first-class conference technology to ensure that your meeting is a success.

Novotel Karlsruhe City Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BOARDROOM 23 m2 3 m 0 0 8 0 0
DURLACHER TOR 94 m2 3 m 50 28 28 42 50
DURLACHER TOR 1 47 m2 3 m 21 10 12 12 20
DURLACHER TOR 2 47 m2 3 m 21 10 12 12 20
ETTLINGER TOR 118 m2 3 m 70 32 32 48 60
ETTLINGER TOR 1 70 m2 3 m 30 18 18 24 30
ETTLINGER TOR 2 48 m2 3 m 21 10 10 12 20
FAECHERSAAL 264 m2 4 m 220 50 42 150 160
FAECHERSAAL 1 132 m2 5 m 100 32 32 70 70
FAECHERSAAL 2 132 m2 5 m 100 32 32 70 70
KARLSTOR 66 m2 3 m 35 16 18 22 30
MUEHLBURGER TOR 35 m2 3 m 18 10 10 12 10
PYRAMIDE 23 m2 3 m 12 0 8 0 0
TRAINERZIMMER 33 m2 3 m 12 0 10 0 0
    • Auditorium
    • Syndicated room
    • Hotel connected to conv. centre
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 246 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 13 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Radio in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.6/5 AccorHotels Rating 3,906 reviews

Our guest reviews for Novotel Karlsruhe City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,119 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Business - 02/07/2018 AccorHotels certified review
« all ok »

nice: all was ok

Ralph A. S. Couples - 26/06/2018 AccorHotels certified review
« A good stay, like always »

We had a nice time in your neat and clean place, nothing to criticise.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr S., vielen Dank für die Bewertung Ihres Aufenthaltes bei uns im Novotel Karlsruhe City. Ich freue mich sehr, dass Sie sich wohlgefühlt haben. Gern gebe ich Ihre positiven Eindrücke an meine Mitarbeiterinnen und Mitarbeiter weiter. Wir hoffen, Sie bald wieder einmal bei uns begrüßen zu dürfen. Herzliche Grüße Axel Hoffmann Direktor

Tom Business - 23/06/2018 AccorHotels certified review
« Hotel Staff »

Excellent professional front desk experience during entire stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cajetan Thomas D., We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Axel Hoffmann General Manager

Mark M. Business - 22/06/2018 AccorHotels certified review
« Too warm, fly in coffee »

My stay was largely typical: clean, reasonably fresh facilities. Good breakfast buffet. Room size is fine. Complaints: - A/C did not work. Room was uncomfortably warm - I requested a glass of ice at breakfast. The glass contained a rather large, dead fly. I lost my appetite

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark Clary M., Thank you so much for your stay at the Novotel Karlsruhe City. I am very sorry that you did not enjoy your stay as much as you have expected. Please take my sincerest apologies regarding to the airconditioning an the breakfast issues. We are looking forward to welcoming you again and hope we can convince you with our usual service quality. Sincerely, Axel Hoffmann General Manager

Non O. Y. B. Business - 07/06/2018 AccorHotels certified review
« Wifi not working »

everything was fine, except the wifi in my room (266) wasn't working and I had to go to the lobby to work. The lobby is a noisy place so that's not ideal either. m3connect support wasn't able to fix the problem either. This is the 2nd time this has happened.

Family - 30/05/2018 TripAdvisor review
« Nice location, facility, and staffs »

I highly recommend for family guests. There is small playground corner at lobby area so my kid were enjoying while I was check-in. Also Ms Jessica who helped me check-in offered small toy for my girl.

Our hotel has responded to the review
Our hotel has responded to the review

Many thanks for this nice review an the score. Sincerely, Axel Hoffmann / General Manager

Henry M. Business - 22/05/2018 AccorHotels certified review
« Easy in and out. »

I appreciated an upgrade to an executive room with free minibar and Nespresso coffee. Everything was as expected after many stays at this hotel. Ms. Steffen Kraft was very helpful with another reservation I had to make.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Enrique M., We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Axel Hoffmann General Manager

Paolo E. Families - 18/05/2018 AccorHotels certified review
« Satisfied but in decline from past stays »

All nice and easant as for the other stays to this hotel. The premises, room, restaurant, facilities are new and well maintained. We felt a bit “ discriminated” by two of the three front office people since we have been treated very brieskly at check in and given keys of the room that was not set-up as per confirmed booking. In fact the room had no spare bed. It was sent after we came down to ask for it. It might happen. However we saw the way German customers were treated and how we were treated and we felt, in all honesty, B class guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paolo E., we very much appreciate your extensive comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. On the other hand I feel very sorry that you were not satisfied with everything during your stay. I will share your comments with our front office team. We are looking forward to welcoming you again. Sincerely, Axel Hoffmann General Manager

Goetz L. Business - 30/04/2018 AccorHotels certified review

very friendly people and very prompt service. Just one point that made me vote 8. In a Hotel the bed and sleeping comfort is basic. The matrass in room 504 that I occupied was on the left side very worn out. The right side was still OK which I used from the second night on. I recommend to put a new one.

Mn Couples - 09/04/2018 AccorHotels certified review
« Pleasant hotel with thoughtful staff »

Compared to other hotels in Karlsruhe the Novotel belongs to the better ones. It is decently up-to-date, always clean and cleverly furnished. The price is reasonable. I appreciate that the mini bar is included in the accommodation fee for executive rooms. (Other hotels take ridiculous high extra charges for common beverages.) The staff is thoughtful. They noticed my preferences from my Club Accor profile page and informed me beforehand that they had no free room that met all my preferences at once. However, I really miss an *unrestricted* WiFi. I do not mean "free" WiFi as in free-of-charge. They have a free WiFi and one get an access code at the reception during check-in. Unfortunately, not all services work. If you try to access the WiFi you are redirected to a special HTML page. The technical term for that is "capture portal". For obvious reasons this only works if you try to open a web page in a browser, i.e. it only works for HTTP traffic. It does not work for other services, e.g. VPN, IMAP, etc. Hence, the offered Internet service is of little use. Unfortunately, this is a common problem with many hotels (not only in Germany). The IT service companies (or whoever is in charge of the infrastructure at the hotel) seem to be very thrilled about these HTTP capture portals. The seem to assume that nobody needs something else than web browsing. From a technical perspective these capture portals are the worst solution possible. If you already have the technical ability to give out personal login credentials during the check-in at the reception, why not use WPA2 Enterprise authentication? That is the accepted standard for WiFi authentication, everything else is a hack. These capture portals are a (not working) creation of hell.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr N., vielen Dank für die Bewertung Ihres Aufenthaltes bei uns im Novotel Karlsruhe City. Ich freue mich sehr, dass Sie sich im Großen und Ganzen wohlgefühlt haben. Gern gebe ich diese positiven Eindrücke an meine Mitarbeiterinnen und Mitarbeiter weiter. Zum W-Lan und unseren IT-Lösungen kann ich Ihnen leider keine umfassende Erläuterung geben. Es ist in unserem Unternehmen zentral organisiert und wird über diverse IT-Dienstleister abgedeckt. Als Hoteliers vor Ort haben wir nur eine sehr marginale Einflussmöglichkeit. Auf jedem Fall werde ich aber Ihre Hinweise thematisieren. Wir hoffen, Sie bald wieder einmal bei uns begrüßen zu dürfen. Herzliche Grüße Axel Hoffmann Direktor

Anonymous Business - 09/04/2018 AccorHotels certified review
« Good stay with improvable elements. »

Very friendly and helpful staff, rooms are good. The gym is poorly equipped: no bench for the weights and the multi-functional device is absolutely unhealthy. Breakfast is good at all but the coffee is one of the worst I've ever had (like dark water).

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr Z., vielen Dank für die Bewertung Ihres Aufenthaltes bei uns im Novotel Karlsruhe City. Ich freue mich sehr, dass Sie sich bei uns im Großen und Ganzen wohlfühlen. Gern gebe ich diese positiven Eindrücke an meine Mitarbeiterinnen und Mitarbeiter weiter. Schade, dass Ihnen unser Fitnessraum nicht zusagt, jedoch sind in dem Bereich leider auch keine zeitnahen Veränderungen vorgesehen. Als Alternative zum Filterkaffee beim Frühstück können Sie gern Cafe Cremé, Espresso und weiterer Kaffeespezialtäten bei den Servicemitarbeiter/innen bestellen. Dieses Angebot ist inklusive des Frühstücks. Ich wünschen Ihnen weiterhin hoffentlich angenehme Aufenthalte bei uns im Hotel. Herzliche Grüße Axel Hoffmann Direktor

Anonymous Solo - 08/04/2018 AccorHotels certified review
« Experience not as smooth as usual, but still pleasant stay »

Overall, good experience as usual. Had some smaller issues this time with house keeping and credit card not being registered for room service, but would still recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrte Frau N., vielen Dank für die Bewertung Ihres Aufenthaltes bei uns im Novotel Karlsruhe City. Ich freue mich sehr, dass Sie sich im Großen und Ganzen wohlgefühlt haben, bitte aber auch um Verzeihung bezüglich des "Housekeepings" und der Registrierung Ihrer Kreditkarte. Mit den entsprechenden Mitarbeiterinnen werde ich das besprechen und auswerten. Gern gebe ich aber auch Ihre positiven Eindrücke an meine Mitarbeiterinnen und Mitarbeiter weiter. Wir freuen uns, Sie bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße Axel Hoffmann Direktor

Anonymous Business - 26/03/2018 AccorHotels certified review
« For someone not from Germany, the experience was great. »

Friendly and helpful staff during check in and the one time I had dinner. Taxi was arranged as requested.

Dieter F. Families - 26/02/2018 AccorHotels certified review
« Perfect as usual »

I like the easy booking by phone, the warm welcome and the atmosphere in your hotel. That's the reason why I am always choosing Novotel while staying in KA or surroundings

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dieter F., We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Axel Hoffmann General Manager

Mark R. Couples - 13/02/2018 AccorHotels certified review
« Nothing special, staff was average »

Your services are minimal, staff friendliness, service, attention was average

Anonymous Business - 02/02/2018 AccorHotels certified review

Super!

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr R., vielen Dank für die Bewertung Ihres Aufenthaltes bei uns im Novotel Karlsruhe City. Ich freue mich sehr, dass Sie sich wohlgefühlt haben. Gern gebe ich Ihre positiven Eindrücke an meine Mitarbeiterinnen und Mitarbeiter weiter. Wir hoffen, Sie bald wieder einmal bei uns begrüßen zu dürfen. Herzliche Grüße Axel Hoffmann Direktor

Anonymous Business - 01/02/2018 AccorHotels certified review
« Pretty good experience. »

In generce and clean roomal pretty good. Nis, nice location and friendly staff. But there are 2 things that I really dislike: 1. The coffee in the morning is horrible (can't drink it, it is like dark water) 2. The gym is not good. There is a bench missing at the free weights (which would multiply the no. of doable workouts) and the multifunctional fitness device can't be healthy. For some exercises you have to overstretch your muscles and tendons to perform them (e.g. bench press).

Anonymous Business - 25/01/2018 AccorHotels certified review
« Pretty good with some room for improvements »

Overall, it was pretty good. It'd be great to have a bench ("Hantelbank") in the fitness room, new yoga mats and some additional fitness equipment (Bänder für Suspensionstraining o.ä.). One thing I didn't like: The position of the TV in the room. It'd be better to have the TV positioned right in fron of the bed and not to the side (on the desk) so that you have to turn your head all the time to watch TV.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Svenja C., We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Axel Hoffmann General Manager

Couples - 10/01/2018 TripAdvisor review
« Lovely stay »

We wasnt really in the city long enough to explore the fine features of the city. It was merely a stopover on the route back from Baden Baden. A real shame in fact. It looked a pretty fine city as with many other German ones I have visited. Only ate out at the delicious Italian restaurant by novotel

Our hotel has responded to the review
Our hotel has responded to the review

Many thanks for your kind rating. Maybe you will have the opportunity for an other visit in Karlsruhe to explore the city a bit more. See you soon! Sincerely, Axel Hoffmann / Direktor

Dk Families - 01/01/2018 AccorHotels certified review
« very good stay »

room nice (suite 507), beds not so comfortable, silberfische in bathroom .. breakfast very good (female staff at breakfast could be a little more friendly, male staff was very kind) staff at check in very kind and professional, parking not cheap though..

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