Hotel - Mercure Lourdes Impérial Hotel
Mercure Hotel Mercure Hotel

Mercure Lourdes Impérial Hotel

3.5/5 427 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Dutch
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Other sports activities
    • Bike rack facilities
    • Jogging track (Nearby)
  • Snow Skiing  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 06:30-14:30/17:30-21:30
    • Opening hours : Week-end 06:30-14:30/17:30-21:30

Business services

  • 1 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

SEB2 km / 1.24 mi TOURNOT LOURDES2 km / 1.24 mi
SOCATA TARBES12 km / 7.46 mi

Congress centre

SANCTUARIES MEETING0.1 km / 0.06 mi

Exhibition centre

LOURDES EXH.CENTER0.1 km / 0.06 mi

Your meetings and events

Mercure Lourdes Impérial Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
COROLLE 65 m2 2 m 60 35 45 45 0
    • Screen
    • Flipchart
    • Soundproof
    • Audio and video equipment
    • Office
    • Day light
    • Overhead projector
    • Airconditioned meeting room
    • WIFI access

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 88 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 10 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Fax machine
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.3/5 AccorHotels Rating 1,004 reviews

Our guest reviews for
Mercure Lourdes Impérial Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 427 reviews
Joan Couples - 08/09/2019 AccorHotels review
« Returning Guests »

We always stay at your hotel every year. It is comfortable, convenient to the Grotto, lovely food and the reception staff are extremely friendly and helpful. This year as returning guests we got an upgraded room 302 on the third floor. It was spacious and very clean with all amenities. We will certainly return and thank you for making our stay a pleasant one.

Chris Couples - 04/09/2019 AccorHotels review
« Not as expected »

Not parking spot available at the hotel. Room not properly cleaned (hairs, stains and bugs in bed) Bathroom kind of clean (hairs still sticked on the wall)

Kevin Couples - 03/09/2019 AccorHotels review
« Great location »

The hotel is in a great location and the staff were extremely friendly the bed mattress was worn out and we had to put the shelf out of the wardrobe under it to keep my back straight. The property is very tired but the staff made us feel so welcome we hardly noticed. We stayed two nights and really enjoyed walking around the old town and the basilica and its grotto were amazing

Georges R. Families - 27/08/2019 AccorHotels review

Great staff, friendly and helpful. Excellent location, walkingdistance to the grotto and shrine.

Tom C. Families - 13/08/2019 AccorHotels review
« Lovely »

It was lovely and relaxed

Our hotel has responded to the review
Our hotel has responded to the review

Dear THOMAS C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lourdes Impérial. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Jon H. Families - 04/08/2019 AccorHotels review
« First time in Lourdes »

The room was fine - all you would expect and accurately advertised. The receptionist couldn't do enough for us. Spoke really good English and helped us with the rear parking. Menu not ideal for fussy teenagers.

Michèle Business - 30/07/2019 AccorHotels review
« Super! »

My clients really enjoyed their stay in your hotel. I appreciated very much the support and help from all the staff. I will definitely return and will not hesitate to recommend this hotel. For demi-pension it would be better to have a choice of two "plat du jour" for dinner.

Joan T. Friends - 28/07/2019 AccorHotels review
« Great hotel and facilities in centre of Lourdes. »

Lovely big room and comfortable bed with large bathroom and small fridge. Also tea and coffee making facilities which for Brits is a bonus. Small balcony overlooking river and Sanctuary so great location. Great air conditioning in the summer heat. Had a lovely meal in restaurant last year too which was excellent. Definitely our hotel of choice here.

Anonymous Solo - 16/07/2019 AccorHotels review
« Ok »

Good experience, room was a little to old with air condition doesn’t working much.

Michael Families - 19/06/2019 AccorHotels review
« Comfortabel, relaxed and well placed in the city »

We found the hotel staff to be very welcoming and helpful. Location was great to be able to get to most paoints of interest on foot. Rooms comfortable, clean and have basic requirements for a good stay.

Mr J. Solo - 17/06/2019 AccorHotels review
« excellent »

confortable...propre...reposant...parking accessible...

Chris L. Couples - 15/06/2019 AccorHotels review
« Satisfactory stay »

Satisfactory stay. The rooms we booked were adjacent to each other overlooking the river - for which we are most grateful. The rooms were comfortable. The one negative was the slow service in the dining room - admittedly we did arrive late.

Couples - 01/06/2019 TripAdvisor review
« An Excellent Place to Stay »

We had three nights at the hotel and everything about it was perfect. The staff were very friendly and extremely helpful , the rooms and hotel spotlessly clean and tastefully decorated and the food was superb. I was there for my birthday and my partner arranged for a gateau to be made for me as a surprise This was ceremoniously brought to our table after we had eaten our main course with sparklers on the top of a fresh strawberry cake. It was delicious . The central location of the hotel, where we had a view of the river from the balcony of our room, meant that exploring Lourdes by foot was easy. The fact that the hotel has its own private car park was bonus too. Lourdes is a must for any visitor whether they are religious or not. We took part in the candlelight service and procession which is held every evening at 2100, and found it profoundly moving. A visit to the shrine and churches are a must All in all a very happy three days were spent there.

Mike A. M. Couples - 30/05/2019 AccorHotels review
« Lovely staff, great breakfasts, and a wonderful location. »

The reception and dining staff were friendly and efficient. The best hotel that we have stayed in this year.

Lv Couples - 22/05/2019 AccorHotels review
« Heater not working, bathroom smelled like a sewer »

The room is old and tired but clean. The bathroom had a nasty smell of sewers. We told reception three times that the radiator in the room was not heating and although they said they came to check it, it did not work. Temperature in Lourdes was below 11 degrees that day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LOVEENA V., I'm really sorry for this bad experience. Next time you come, ask me, Matthieu and i will receive you correctly and do something for apologies. Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lourdes Impérial. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

S W. T. Couples - 18/05/2019 AccorHotels review
« Always happy to stay here . »

The first point of contact was by telephone -query was delt with pleasantly and efficiently by Elodie on reception.However lack of attention to detail disappoin ting - hospitality tray not replenished fully .

Paul S. Couples - 14/05/2019 AccorHotels review
« Comfortable Good Location Hotel »

Checked in process was quick and smooth.

Jonathan C. R. Couples - 18/04/2019 AccorHotels review
« Feels Like Home ... »

Very close to the Grotto .... 5 Star for Christophe for his personalized customer Service ... definitely we will recommend to our friends ....

Anonymous Families - 15/04/2019 AccorHotels review
« Very welcoming hotel »

Nice place to stay

Anonymous Families - 12/04/2019 AccorHotels review

Only comment is that someone needs to seriously address the condition of the grout in the showers it should not be allowed to ever get in that poor of condition

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