Hotel - Mercure Convention Center Ancol
Mercure Hotel Mercure Hotel

Mercure Convention Center Ancol

3.5/5 1,244 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Outdoor tennis court
  • Beach and water sports
    • Boat excursions (Paying)
    • Jet skiing (Paying)
    • Sailing facilities (Paying)
    • Wind surfing facilities (Paying)
  • Other sports activities
    • Bicycles rental (Paying)
    • Billiards/Snooker (Paying)
    • Football
    • Jogging track
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 17 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

MANGGA DUA1 km / 0.62 mi
SUNDA KELAPA2 km / 1.24 mi

Exhibition and convention centre

JCC SENAYAN15 km / 9.32 mi

Exhibition centre

JI EXPO KEMAYORAN2 km / 1.24 mi

Your meetings and events

Mercure Convention Center offers MICE facilities with various size of extensive range of specialties, all with audiovisual equipment to accommodate corporate meetings, product launches, and incentive gatherings for all sizes.Mercure Convention Center's flagship venue, Krakatau Convention Hall can accommodate up to 2000 delegates, making it ideal for MICE (Meeting, Incentive, Convention, and Exhibition).

Mercure Convention Center Ancol Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SEPA 2 10 m2 2 m 20 15 18 18 20
SEPA 1 20 m2 2 m 20 15 18 15 15
BATAVIA 2 50 m2 2 m 50 30 33 30 24
BATAVIA 1 55 m2 2 m 50 30 33 30 24
KAHYANGAN 1 65 m2 2 m 80 20 30 40 40
PULAU PUTRI 2 75 m2 2 m 30 20 25 20 20
PULAU SERIBU 100 m2 2 m 100 30 40 60 50
PULAU PUTRI 1 110 m2 2 m 50 30 36 36 50
KAHYANGAN 2 130 m2 2 m 160 60 60 80 80
PULAU NIRWANA 140 m2 2 m 100 50 60 70 80
GOLDEN DRAGON 200 m2 2 m 70 30 40 30 100
CAKRAWALA 269 m2 3 m 120 40 60 80 80
TELUK JAKARTA 415 m2 6 m 200 80 80 100 150
JAVA BALLROOM 520 m2 2 m 400 0 100 200 250
PELANGI BALLROOM 520 m2 10 m 350 120 100 200 250
PULAU BIDADARI 625 m2 9 m 400 120 100 250 400
KRAKATAU CONVENTION HALL 1,100 m2 5 m 1200 0 300 600 750
    • Screen
    • Flipchart
    • Audio and video equipment
    • Podium
    • WIFI access
    • Airconditioned meeting room
    • Hotel connected to conv. centre
    • Slide projector
    • Syndicate rooms
    • Video equipment
    • Wedding ceremony
    • Wedding co-ordinator
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 438 rooms

Our restaurants and bars

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See all our restaurants and bars
4.2/5 AccorHotels Rating 5,829 reviews

Our guest reviews for
Mercure Convention Center Ancol

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,244 reviews
boediman Family - 18/07/2019 TripAdvisor review
« Spend the day at mercure ancol »

The hotel is good. I got an accident when i parked the car at the car park inside the hotel. There is a big tree inside the car park and it is not straight tree. When i parked the car my car hit the tree because at night was very dark. no body thing there is a leaning tree. I have informed the reception

Truc L. T. Business - 13/07/2019 AccorHotels certified review
« Mr »

Multicolor conference 2019

Nuke A. Families - 12/07/2019 AccorHotels certified review
« The best service ever!! »

It was my third stay with mercure. I email early to ask for surprise arrangements waiting at out room. I remember asking for cake and rose petals decorations but i got so much more than i ask for. Mercure decorate our room with happy birthday banner, provide us with cookies and snacks and fruits. We even allowed to checked in early. Never have i ever got that kind of priviledge from any other hotel, ever! Breakfast was always extraordinarily at Mercure anywhere. I love the fact that they serve sushi for breakfast. After the renovation of rooms and furnitures i think mercure should be labeled a 5 star hotel. It was indeed the best experience. I can't wait to come back!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Nuke a., Wow...such a great review. We very much appreciate your comments regarding your stay at the Mercure Convention Center Ancol. It is always a pleasure to receive positive feedback, especially on the details of service done by our staffs. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And we see also your review in TripAdvisor, we are very excited to know that you give positive appreciation to the team. Thank you again for sharing your experience, and we hope your next visit with the family will be as pleasant as the previous one. Sincerely, Klara Elizabeth Resident Manager

Theresa Families - 10/07/2019 AccorHotels certified review
« Mrs »

I can give better rate if the check in process is not taking that long. Even though I have some input also

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Marisa T., We very much appreciate your comments regarding your stay at the Mercure Convention Center Ancol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We really take note on towel and the check in process, which not as per your expectation, please allow us to offer our apology. For information, we are on working progress on this check-in procedure, as it is not only for theoritical thing. If we put aside each guest's needs, which sometimes to be customised (for example preference floor, sudden bed set up changing, room type changing, payable upgrade room, etc which might take longer time to assist) we are targeting some time frame for each Front Desk Agent to achieve. To always learning daily and practicing it naturally, fast and correct, is what we aim at the moment. Nonetheless, we thank you again for sharing your experience, and we hope your next visit with the family will be more pleasant than the previous one. Sincerely, Klara Elizabeth Resident Manager

Emerensiana S. Families - 09/07/2019 AccorHotels certified review
« Enjoy our stay at Mercure always »

We always stay here at least once in a year coz staying here is best choice..the things we concern is we can not have direct access to the beach from the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. A., We very much appreciate your comments regarding your stay at the Mercure Convention Center Ancol. It is always a pleasure to receive positive feedback, especially from loyal guest like you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As information, that Indonesia JetSki Association is right infront of hotel and we are so happy that in a way, we took part for the success of last year ASIAN GAMES 2018. Pantai Indah is only 5 minute walk by our front entrance. We still hope this will not make any less of joy with your family. Again, we thank you for sharing your experience, and we hope your next visit with the family will be as pleasant as the previous one. Sincerely, Klara Elizabeth Resident Manager

A. T. L. Families - 09/07/2019 AccorHotels certified review
« Mrs »

Food : standard, nothing special, not much of variety of breakfast menus Room : nice and clean. When i check in, there was no towel’a provided, maybe they forgot to put it Overall just fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. A., Thank you for taking the time to tell us about your experience at the Mercure Convention Center Ancol. We are sorry that some parts of your experience did not meet your expectations; please allow us to express our sincerest apologies. Our Chefs are very opened with suggestion to match everyone's taste. With huge buffet that we prepare on daily basis and tons of variation from western, chinese, japanese, arabic, traditional dishes, local betawi corner, gluten free product, healthy balance dish, healhty drinks, infused water, juices, milk and cereals, we are curious on what is still not on the menu to match your appetite. If you don't mind to reply this email for our better understanding of our guests needs on what should be available in our buffet, we would appreciate it very much. Again, we thank you for your sharing, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Klara Elizabeth Resident Manager

Hasrul H. Families - 04/07/2019 AccorHotels certified review
« Strategic location and large room size »

Strategic location and room size satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Hasrul H., We very much appreciate your comments regarding your stay at the Mercure Convention Center Ancol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Klara Elizabeth Resident Manager

Faiz F. Families - 04/07/2019 AccorHotels certified review
« Good serve »

Very Confortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Faiz F., We very much appreciate your comments regarding your stay at the Mercure Convention Center Ancol. It is always a pleasure to receive positive feedback. I will share your comments, especially on door connecting 727 to be followed up by our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Klara Elizabeth Resident Manager

Y. Friends - 03/07/2019 AccorHotels certified review
« Great »

This is first experience for team member staying at hotel. They have no reference before. I am so happy to see them laugh and enjoy the trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Y., We very much appreciate your comments regarding your stay at the Mercure Convention Center Ancol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Klara Elizabeth Resident Manager

Rienz Couples - 03/07/2019 AccorHotels certified review
« The big size room, comfortable & clean. »

The big size room, comfortable & clean. The breakfast menuis quite a lot & i like croissant bread & fruit juice. The Service of frontliners is good & friendly, thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Rini S., We very much appreciate your comments regarding your stay at the Mercure Convention Center Ancol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Klara Elizabeth Resident Manager

Berlian Families - 02/07/2019 AccorHotels certified review
« Favorite Hotel to stay in North Jakarta »

Nice hotel with great ocean view and best service. I stayed to this hotel for 2nd time. And still the service was the best and memorable :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Berlian K., We very much appreciate your great review regarding your stay at the Mercure Convention Center Ancol. We would like to thank you also for your loyalty by being one of our Accor Plus Silver member. We are delighted to know that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon with your family for another memorable and pleasant stay with us. Sincerely, Klara Elizabeth Resident Manager

Veronica Families - 02/07/2019 AccorHotels certified review
« Mrs »

Stayed at executive room, however when I asked for additional towel they said can not provide cause the towel is limited. Happened only in this hotel. Also the pool slide is not working and this slide is what my children is expecting

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Veronica K., Thank you for taking the time to tell us about your experience at the Mercure Convention Center Ancol. We are sorry that some of your your experience did not meet your expectations; please allow us to express our sincerest apologies. Sometimes, especially on the weekend where the occupancy is full, towels are limited due the next batch are not coming yet from our outsourcing vendor. Yet, our staff should have explained differently to you and provide you the towels in the afternoon/evening. We also close our sliders due to our first priority to safety and security for all guests. We have found small defect and we don't want to operate until it has being fixed by our specific vendor, who masters in the big slider business. We are now on progress to fix it and hopefully will reopen soon. We appreciate the sharing of your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Klara Elizabeth Resident Manager

Anonymous Families - 02/07/2019 AccorHotels certified review
« Stay with family »

Almost everything is excellent, but we only found for the floor tower little bit dirty and found pieces cocroach lega on the towel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Harris B., We very much appreciate your comments regarding your stay at the Mercure Convention Center Ancol. It is always a pleasure to receive direct feedback from our guests, both for good positive one and also on things that we still need to improve. We are here to serve you 24/7 and I do wish you called us by 2424 to get the issue solved immediately. Please accept our apology for your inconvenience. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Klara Elizabeth Resident Manager

Yanuar Families - 02/07/2019 AccorHotels certified review
« More comfy after renovation »

Better experience compared to last time I stayed in this hotel, sometime 2-3 years ago. The room has been renovated makes them spacious and more comfortable. However, food quality still need major improvement

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Yanuar P., We very much appreciate your comments regarding your stay at the Mercure Convention Center Ancol. It is always a pleasure to receive positive feedback, especially on the fresh new rooms with great design. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are also sorry to read that your breakfast experience was not suitable to your taste. Our Chefs are very open for feedback. Please inform us by replying this email on what was not on the menu and not met your expectation. We shall use your input to be better in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Klara Elizabeth Resident Manager

Siti N. Families - 01/07/2019 AccorHotels certified review
« Nice hotel to stay defenately Will come back »

It was a pleasant staycation, loved the breakfast, mimo club, unfortunately the slide on the swimming pool not yet fix since the last time i visited...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Siti N., We very much appreciate your comments regarding your stay at the Mercure Convention Center Ancol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We thank you also for your understanding on our slider, as it is still under maintenance. We take very serious and put caution on our slider, as part of our safety and security note. We thank you again for sharing your experience, and we hope your next visit with the family will be as pleasant as the previous one. Sincerely, Klara Elizabeth Resident Manager

Donna E. N. Families - 01/07/2019 AccorHotels certified review
« Unforgettable experience »

The room was beyond our expectation, have upgraded to suite - its really nice one with living room and balcony unfortunately it wasnt offered in OTA you only can nook directly. Although the hotel quite full the staffs were helpful during check in, breakfast and check out time. Amazed that breakfast for kids also available in particular area. It was a holiday time and their tiny little attention for kids of having free face painting made my lil girl happy. Thank you Mercure Convention Centre Ancol !!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Donna N., Thank you so much for your amazing review regarding your stay at the Mercure Convention Center Ancol. We are truly happy that you enjoyed the upgraded Suite room and the stay in our hotel. We shall forward this message to our team. Your review is a motivation for the team in providing best service to all guests. We have many room types and OTAs are limited on giving slots for us, causing not all types are able to be uploaded. Kindly book directly to www.accorhotels.com or by calling our reservation team 02…/7000 to make sure you get the perfect room that suits your need. Weekends are always vibrant and alive here in Mercure Ancol. And as our "Pelangi Award" mentioned that we are the only hotel in Indonesia certified for kid's friendly hotel, our facilities are following the needs of all family member, youngs and the grown ups, including dedicated kids buffet area and free face painting service. If you don’t mind, it would be an honor to us if you could share your wonderful experience on TripAdvisor as well for other guest’s reference with the below link: https://www.tripadvisor.co.id/UserReviewEdit-g294229-d299599-Mercure_Convention_Center-Jakarta_Java.html We are looking forward to welcome you back with the family someday and re-experience Mercure Ancol again. Regards, Klara Elizabeth Resident Manager

Tomo Families - 30/06/2019 AccorHotels certified review
« Decent weekend getaway »

One bad experience was during the breakfast time. It was too crowded, we hardly found an empty table, some of the food trays were empty and didn't refilled immediately.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H. Haryotomo, We very much appreciate your comments regarding your stay at the Mercure Convention Center Ancol. It is always a pleasure to receive feedback, both positive one or some things that need to be improved. It is our concern to hear that your breakfast experience was not met your expectation, please allow us to offer our sincerest apology. I will share your comments with our team, especially in Food & Beverage department. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Klara Elizabeth Resident Manager

Fajar S. Families - 28/06/2019 AccorHotels certified review
« Very relaxing »

Great room...great hospitality

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R Fajar S. K., Thank you so much for your amazing review regarding your stay at the Mercure Convention Center Ancol. We are truly happy that you enjoyed the stay in our hotel, especially for the staff hospitality and the great room. We shall forward this message to our team. Your review is a motivation for the team in providing best service to all guests. If you don’t mind, it would be an honor to us if you could share your wonderful experience on TripAdvisor as well for other guest’s reference with the below link: https://www.tripadvisor.co.id/UserReviewEdit-g294229-d299599-Mercure_Convention_Center-Jakarta_Java.html We are looking forward to welcome you back someday and re-experience Mercure Ancol again. Regards, Klara Elizabeth Resident Manager

Family - 28/06/2019 TripAdvisor review
« Love it! »

the new interior is great, love the room so much. The employees are nice, great hospitality. Sure want to come back. Breakfast needs to improve. But we love the pastries anyway. The garden/landscape nearby the restaurant patio's also need to be more manage, regarding there's a building that blocked the beach' view.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Resort16616997357, Thank you so much on your great review, noticing the renovation that we did for the entire rooms, which now have fresh ambiance with new and chic design and furniture. We also love it everytime the guests are satisfied with our staff''s hospitality, it shows us that we are in the right track on giving the best value to each and every guest. We thank you on your constructive feedback for our outdoor patios, it is our homework to our garden and landscaping staffs. We are looking forward for you to return soon to Mercure Ancol. Regards, Klara

Liena Families - 27/06/2019 AccorHotels certified review

we are well served, enjoy comfortable rooms, a pretty good breakfast menu

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Liena S., We very much appreciate your comments regarding your stay at the Mercure Convention Center Ancol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Klara Elizabeth Resident Manager

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