Hotel - Mercure Canberra
Mercure Hotel Mercure Hotel

Mercure Canberra

4.0/5 1,976 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI access (Paying)
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00 - 22:30
    • Opening hours : Week-end 06:00 - 22:30

Business services

  • 3 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Congress centre

Canberra Centre1 km / 0.62 mi

Your meetings and events

Guests looking for Canberra conference facilities should look no further than Mercure Canberra. Featuring versatile function rooms, superb accommodation options and a wonderfully central location, this Canberra conference centre is the ideal choice for small to mid-size events in the nation's capital. Guests organising an event at the hotel can choose from a range of event spaces, each with flexible function layouts available, from cocktail and banquet style, to boardroom and classroom style. Accommodating 8 to 180 delegates, event spaces are tastefully presented and well appointed, each providing essential conference facilities. A range of packages and menus are available. The hotel events team is also on hand to assist with planning and organisation.

Mercure Canberra Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
AINSLIE BOARDROOM 45 m2 2.7 m 30 18 18 18 30
CARLTON ROOM 229 m2 2.8 m 140 40 40 60 130
GROSVENOR ROOM 112 m2 2.9 m 50 30 36 30 40
    • Flipchart
    • Podium
    • Lectern
    • Slide projector
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • WIFI access

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Modern and comfortable, yet stylishly graceful, guest rooms at Mercure Canberra manage to retain their traditional charm while providing all the modern conveniences. Guests staying at this heritage-listed Canberra hotel can choose from a variety of accommodation types, with Superior and Deluxe options available. Each room is spacious and well designed, with all the essentials and a few little luxuries. Rooms feature a modern ensuite, air conditioning with manual temperature control, a work desk and a TV.

  • 129 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 33 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • Fax machine
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 6,332 reviews

Our guest reviews for Mercure Canberra

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,976 reviews
Family - 13/01/2019 TripAdvisor review
« Summer in Canberra »

The hotel was clean and the air conditioning worked in the room. The room was large with 2 floors. We had breakfast onsite but their was a microwave and toaster in our room as well. Lots of parking. The breakfast in the restaurant was ok - there was issues with the coffee machine and pancake machine and air conditioning in the restaurants was not great.

Family - 12/01/2019 TripAdvisor review
« Period style heritage hotel »

Our standard queen rooms on the courtyard were large, well equipped, and comfortable with a bright and very pleasant garden aspect including private outside seating. This hotel is not glamorous or luxurious, but comfy and has its own old-fashioned charm. The beds were rather hard unfortunately and I recommend the hotel update their mattresses. A very good buffet breakfast, however plates, bowls etc that had been washed and set up for re-use, had a layer of grease on them, which I wiped away with a serviette!. Our dinner in Olim's with local friends, chosen from a surprisingly wide menu, surpassed our expectations given the pub/sportsbar ambience of the venue. We were glad the weather allowed us to sit outside. The hotel is located within walking distance of Civic and yet close enough to the bush that we spotted a kangaroo bounding along the street next to the carpark in the morning. Despite some deficiencies I would certainly make a return visit to this hotel for its location, convenience, price range, and leafy, relaxing atmosphere.

Annie Families - 10/01/2019 AccorHotels certified review
« Great »

The balcony overlooking garden was so relaxing and refreshing after a long drive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Annette, Thank you very much for taking a few minutes to give us your feedback regarding your stay at the hotel. We are delighted to hear that you have appreciated teh courtyard loft room. Quite relaxing indeed with the water fountain and the spotless garden. Thank you again for choosing Mercure hotel and we look forward to having you back. Kind regards, Raphael Bagnaud Assistant Manager

Anonymous Friends - 10/01/2019 AccorHotels certified review
« we found the Mercure to be a lovely and inviting Hotel to stay in »

we enjoy our stay with you enjoyable, and dining area was a lovely and friendly place. Service could not have been any better

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brenda, What a pleasure to read your review. Thank you for taking a few minutes to tell us your feedback and observation regarding your stay at the hotel. We are delighted to see that you had an enjoyable stay and even better to know that the service was exceptional throughout your stay. Thank you for choosing the Mercure hotel and we hope to see you again soon. Kind regards, Raphael Bagnaud Assistant Manager

Tegan Couples - 10/01/2019 AccorHotels certified review
« Great service all round »

Amazing service all round! Couldn't be happier

Our hotel has responded to the review
Our hotel has responded to the review

Dear Beau, Thank you so much for your amazing feedback. You are leaving me speechless. Thank you for taking the time rate your experience with us and we hope to see you again soon for another unbelievable stay at the Mercure hotel. Kind regards, Raphael Bagnaud Assistant Manager

David C. Couples - 09/01/2019 AccorHotels certified review
« A short stay to enjoy exhibitions. »

The purpose of our holiday to was to see specific exhibitions. The location of the hotel facilitated access to the different venues visited and access to ample on-site parking further added to a positive experience. Our room, complete with balcony, was a generous size and overlooked the garden courtyard. Excellent facilities in the room. On site dining options were well received and enjoyed, as was the shop. Hotel staff were happy to assist and made very effort to assist.

Paula Families - 09/01/2019 AccorHotels certified review
« Caring, Responsive Staff Team »

Our car was broken into on the night of the 1st of January. We reported this to the staff in the morning and they kindly found one of their team to vacuum up the broken glass for us. They also provided us with a cup of tea and a place to sit down while we rang around to find a repairer. When the timing of the repair was going to mean that our stay in Canberra was going to be for another night, the staff found us a room at the Novotel, which had valet parking, and meant that our car (which still had a smashed window) would be protected until it could be repaired.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paula, Thank you for taking the time to give us a review and we are sorry for what happen to your car. It is great to hear that the staff has been reactive. We hope that the rest of your trip[ went well. Thank you for staying at Mercure Canberra and if you intend to come back to the capital do not hesitate to contact us directly for information. Kind regards, Raphael Bagnaud Assistant Manager

Helen Families - 09/01/2019 AccorHotels certified review
« Average »

Staff were friendly.. room furniture needs updating.. even though it’s a “boutique” look the furniture does not suit the rooms.. dark and old looking.. modern bathroom however need air/steam extraction.. toilet seat was loose.. room servicing was okay.. room never vacuumed.. outdoor furniture was dusty & dirty.. covered in cob webs.. breakfast was overpriced for what was on offer.. (if there was a local cafe nearby I would have eaten there instead..)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen, Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. While Mercure is a heritage building with a certain old style the choice of the furniture is to compliment this old world fashion. Thank you for commenting on the outdoor furniture so I can communicate with my housekeeping team to ensure that these areas are done correctly. Canberra has a lot to offer, from the national gallery to portrait gallery and national library, there is also plenty of trendy and quirky breakfast and restaurant to try. The front desk staff would happily give you further recommendations on that matter. Thank you for reviewing our hotel and if, one day, you intend to come back to the capital, do not hesitate to contact me directly to make a reservation. Kind regards, Raphael Bagnaud Assistant Manager ra…

Muhammad R. Families - 08/01/2019 AccorHotels certified review
« Great family experience »

Kids love the room and location is perfect. Very neat and clean and value for money

Our hotel has responded to the review
Our hotel has responded to the review

Dear Muhammad, Thank you so much for your amazing review of the hotel. We are delighted to see that the kids have thoroughly enjoyed their stay with us. The hotel has indeed a great location, close to city centre and war memorial as well as Mt Ainslie which is a great lookout for the little one. Thank you for choosing Mercure hotel and we hope to see you again soon, Kind regards, Raphael Bagnaud Assistant Manager

Anonymous Families - 08/01/2019 AccorHotels certified review
« Average »

It was hard to find the bath mat when we got in. The bath mat was left down stairs when the bath was in the loft above. The stairs were slippery so had to use caution walking up and down. The hotel will be better if putting slipgrip on each step. Bins did not have liners in them so we had to learn to be comfortable with putting in wet, dry and waste for recycle all in one bin. There was only one bin in the toilet which is unusual and it did not have a liner either. Usually toilets in other places the we have stayed have two bins. One for general and one for sanitary and nappies. The aircon was weak as it could not power up to maintain the room at 21 degrees The remote had Netflix marked on a button but we could not access it. The linen was clean. There was just the right amount of coffee and tea sachets.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Micheal, Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please feel free to contact me directly when you are planning your next trip, I will be happy to look after you. Kindest Regards, Rosa Echevarria Front Office Manager Mercure Canberra E: fo… P: 02…

Gordon Couples - 08/01/2019 AccorHotels certified review
« We found the Hotel central in location and very comfortable. »

The desk staff were excellent, both in arranging and delivery

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gordon, Firstly, thank you for taking a few minutes of your time to answer our guest survey and for giving us an amazing rating. Secondly, thank you for mentioning the great service provided by the front staff. Finally, we are pleased that you found the hotel comfortable and of a great location. Thank you for choosing the Mercure hotel and we hope to see you again soon. Kind regards, Raphael Bagnaud Assistant Manager

Hey Couples - 08/01/2019 AccorHotels certified review
« Satisfying »

Efficient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tracey, Thank you kindly for taking the time to respond to our survey. We appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive and constructive feedback from our Accor Members. I will share your comments with our Food and beverage team. I am sure that this feedback will serve as an encouragement to our staff as we strive to improve the quality of our services for breakfast. Thank you again for sharing your experience. We look forward to welcoming you back soon! Kindest Regards, Rosa Echevarria Front Office Manager Mercure Canberra

John M. Couples - 08/01/2019 AccorHotels certified review
« The AC didn't work properly and was very noisy, and when we complained they said it was Saturday and there was no matainance guy on the weekends they did say we could change rooms however I didn't want to pack everything up and move »

The staff were nice and friendly and the bar staff went out of their way to help when we misplaced our glasses

Clive S. Couples - 07/01/2019 AccorHotels certified review
« quality staff »

very pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clive, Thank you for taking a few minutes to answer our customer survey. We are pleased that you have found your experience very pleasant and appreciated the quality of the staff. After a comfortable bed, the staff is the backbone of the hotel. Thank you again for choosing Mercure Canberra and we hope to see you again soon. Kind regards, Raphael Bagnaud Assistant Manager

Miyuki Couples - 07/01/2019 AccorHotels certified review
« Surprisingly good experience! »

First visit to the Mercure Canberra. Decent sized room. Clean. Beautiful courtyard. Breakfast exceeded expectations! Will return again. Recommended!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miyuki, Thank you so much, Miyuki for your great review of the hotel. It is an immense pleasure to see that you have been pleasantly surprised and satisfy of your experience with us. The furniture like the purple armchairs in the room has the purpose to create an old fashion style. While we have done some renovation of the room, we haven't yet upgraded the furniture. Thank you again for your great comment regarding your stay and we hope to see you again soon. Kind regards, Raphael Bagnaud Assistant Manager

B V. D. D. Couples - 07/01/2019 AccorHotels certified review

Comfortable and pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bernard, Thank you for taking a few minutes of your time to answer our guest survey. We are pleased that you have enjoyed your stay with us. A comfortable and pleasant experience is all you need, isn't it? Thank you again for choosing Mercure hotel and we look forward to having you back. Kindregards, Raphael Bagnaud Assistant Manager

Alison Families - 06/01/2019 AccorHotels certified review
« Summer stay »

The room was wonderfully air conditioned with lots of room. It was located within walking distance to the war memorial and the shops. We had breakfast and dinner on site. Ample parking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alison, Thank you so much for taking the time to respond to our survey, we really appreciate your feedback. It is always wonderful for us to hear that our Accor Plus Members enjoyed their stay! We sure hope to welcome you back to Mercure Canberra. Once again thank you for choosing to stay with and for sharing your experience in Mercure Canberra. Hope you have a wonderful beginning of the year :) Kindest Regards, Rosa Echevarria Front Office Manager Mercure Canberra

Kerry H. Couples - 06/01/2019 AccorHotels certified review
« Great stay »

Grearlt stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kerry, Thank you for your great review of the hotel. We are pleased that you have enjoyed the old fashion style of the hotel as well as the facilities around the venue. Thank you for choosing the Mercure hotel and we hope to see you again soon. Kind regards, Raphael Bagnaud Assistant manager

Kirsty D. Families - 05/01/2019 AccorHotels certified review
« Great place to stop and unwind! »

Had a great couple of nights at the Mercure Canberra. We had a loft room. Adults upstairs...kids downstairs....everyone happy! Staff were very friendly and helpful. Bistro dinners were very generous and extremely well priced! Hubby loved the selection of craft beers too! Would definitely recommend to others and will stay here again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kirsty, What a pleasure to read your review regarding your experience with us. The loft room is indeed perfectly suited for families giving you a bit more privacy than just 2 king bed next to each other. The Olims bistro bar is an institution here in Canberra and we are thrilled that you have enjoyed the selection of dishes as well as the beer menu. As a side note, the owners of the hotel also owned a brewery company " Sydney Brewery" which is the reason why we have so many beers selection on tap. Thank you again for your great comment and we hope to see you again soon. Kind regards Raphael Bagnaud Assistant Manager

Anonymous Couples - 05/01/2019 AccorHotels certified review

Hotel was nice as usual couldn’t complain about my stay .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, Thank you for coming back to our hotel Mr Michael and thank you for giving us a great review regarding your stay at the hotel. We are pleased that you have nothing to complain about, so in other words that everything went well during your stay. Thank you again for choosing Mercure hotel and we hope to see you again soon, Kind regards, Raphael Bagnaud Assistant Manager

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