Hotel - Mercure Canberra
Mercure Hotel Mercure Hotel

Mercure Canberra

4.0/5 2,048 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI access (Paying)
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00 - 22:30
    • Opening hours : Week-end 06:00 - 22:30

Business services

  • 3 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Congress centre

Canberra Centre1 km / 0.62 mi

Your meetings and events

Guests looking for Canberra conference facilities should look no further than Mercure Canberra. Featuring versatile function rooms, superb accommodation options and a wonderfully central location, this Canberra conference centre is the ideal choice for small to mid-size events in the nation's capital. Guests organising an event at the hotel can choose from a range of event spaces, each with flexible function layouts available, from cocktail and banquet style, to boardroom and classroom style. Accommodating 8 to 180 delegates, event spaces are tastefully presented and well appointed, each providing essential conference facilities. A range of packages and menus are available. The hotel events team is also on hand to assist with planning and organisation.

Mercure Canberra Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
AINSLIE BOARDROOM 45 m2 2.7 m 30 18 18 18 30
GROSVENOR ROOM 112 m2 2.9 m 50 30 36 30 40
CARLTON ROOM 229 m2 2.8 m 140 40 40 60 130
    • Flipchart
    • Podium
    • Lectern
    • Slide projector
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • WIFI access

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 129 rooms

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 7,012 reviews

Our guest reviews for
Mercure Canberra

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,048 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
ColinG1675 Family - 12/07/2019 TripAdvisor review
« I enjoyed my stay »

I always enjoy staying here. It is central , clean and the staff are kind and efficient .. I walked to the war memorial, I enjoyed the atmosphere of gentle respect. I toked my sister to the fine dining restaurant for a excellent meal , light and tasty

Evon Friends - 11/07/2019 AccorHotels certified review
« This is a very pleasant and convenient place to stay. »

We have stayed at the hotel many times. That in itself demonstrates that it is worthy. The dining area is a little tired.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yvonne, Thank you for being a loyal Accor Member, we appreciate your loyalty. Thank you for taking the time to fill in our survey and providing us with your feedback. It is lovely to see that you had a pleasant stay and that we are your chosen destination. We appreciate your comments on our restaurant and we are excited to let you know that we are starting renovations on our dining area's very soon and look forward to you joining us again when the updates have occurred. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back in the future. Sincerely, Callista Notridge Assistant Manager

Peter G. Business - 11/07/2019 AccorHotels certified review
« Excellent Stay »

Great location, rooms were very clean and tidy. All staff very friendly. No problems encountered during stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, Thank you for taking the time to fill in our survey, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is wonderful to see that you had an excellent stay and that you encountered no issues with your stay. It is delightful to hear that all the staff were friendly. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back in the future. Sincerely, Callista Notridge Assistant Manager

Anonymous Families - 10/07/2019 AccorHotels certified review
« Plesant »

Room was lovely, lift was small and old making it slow. Overall plesant stay and experience some staff were very welcoming and went above and beyond o5her staff you were lucky to get a hello out of.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Megan, Thank you for taking the time to fill in our survey and providing us with your feedback. We very much appreciate hearing from you. It is wonderful to see that you found the room to be lovely.It is nice to see that overall you had a pleasant stay and that some of the staff were welcoming. Please accept my sincerest apologies for the staff that did not seem as welcoming. Thank you for your comments, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back in the future. Sincerely, Callista Notridge Assistant Manager

Alana W. Couples - 10/07/2019 AccorHotels certified review
« A lovely place »

We love the old world charm of the place, the proximity to the centre of Canberra, the fact there's no traffic noise--so no disturbed nights. To top it off we've discovered the King Loft rooms and particularly like the courtyard view ones that have small balconies.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alana, What a pleasure to read your review. We are extremely happy that you have enjoyed the old world charm of the famous Ainslie / Olims Hotel, now re-branded Mercure Canberra. The hotel is indeed very well located at equidistant from the city centre and the war memorial. I have added to your profile that you have thoroughly appreciated the courtyard loft room so if you decided to come back to Canberra we will give your the best room available. Thank you for being part of the Accor family and we hope to see you again soon. Kind regards, Raphael Bagnaud Assistant Manager

Anonymous Families - 09/07/2019 AccorHotels certified review

Service and cleanliness

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wayne, Thank you for taking the time to fill in our survey and providing us with your feedback, we very much appreciate your comments. It is lovely to see that the service and cleanliness were up to your standard. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your comments, we look forward to welcoming you back in the future. Sincerely, Callista Notridge Assistant Manager

Anonymous Solo - 08/07/2019 AccorHotels certified review
« Great location »

Great location so close to the CBD, the room was spacious and very clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, Thank you for taking the time to fill in our survey and providing us with your feedback. It is wonderful to see that you found the hotel was located in a great location and the room was clean and spacious. Thank you for your comments, we look forward to welcoming you back in the future. Sincerely, Callista Notridge Assistant Manager

Joseph M. Business - 07/07/2019 AccorHotels certified review
« Relaxing environment with old charm and very helpful staff »

Very charming and quiet hotel and surrounds - perfect for getting my work done in the evening mornings. Staff are very attentive. Breakfast is a really pleasant and relaxing experience too

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joseph, Thank you for taking the time to fill in our survey and providing us with your feedback. It is always a pleasure to receive positive feedback. It is delightful to see that your stay was relaxing and that you found the staff helpful and attentive. We are very proud of our team and your comments will be very encouraging to them. We look forward to welcoming you back in the future. Sincerely, Callista Notridge Assistant Manager

SydneySider5 Couples - 07/07/2019 TripAdvisor review
« A Disappointing Stay »

We have stayed at this hotel before and chose it because of location, facilities and price. It was 1 degree in the mornings on our most recent stay and sadly our hot water service failed each day. It was no shower or a cold shower each day. We advised the reception who were most apologetic on the first morning, but it happened again the next day. whether the system couldn't take the cold weather or it was a malfunction, it spoilt our stay completely. Our room was not made up the first day also, which was rectified immediately, but still shouldn't happen.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SydneySider5, thank you for sharing your feedback with us. I'm so sorry to hear about your stay, and whilst the staff have obviously tired to assist as best they could you are correct, it shouldn't happen. We do hope that you can return in the future and experience a great Mercure Canberra stay. Sincerely, Patina Farnham General Manager Mercure Canberra

Daryl S. Couples - 06/07/2019 AccorHotels certified review
« The next room had there tv too loud to sleep until Almost midnight »

disappointing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daryl, Thank you for being a loyal Accor member, we appreciate your loyalty. Thank you for taking the time to fill in our survey and providing us with your feedback. Please accept my sincerest apologies for the disturbance from the room next door, I have placed a note on your profile for future to ensure we don't allocate rooms that have an adjoining door. We hope to welcome you back in the future. Sincerely, Callista Notridge Assistant Manager

Adele R. Couples - 06/07/2019 AccorHotels certified review
« A very enjoyable experience. »

Our room was good, but we were placed poorly. Our "view" looked out on machinery and a ratty looking garden.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adele, Thank you for taking the time to fill in our survey and providing us with your feedback, we appreciate your feedback. It is wonderful to see that you had an enjoyable stay and found the room good. Please accept my apologies for the view. Thank you for your feedback. We hope to welcome you back in the future. Sincerely, Callista Notridge Assistant Manager

Anonymous Business - 06/07/2019 AccorHotels certified review
« Overpriced restaurant »

Room fine But why set price in restaurant? 56 dollars for very ordinary two course Captive audience as I was there for work and didn’t want to go out

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle, Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is disappointing to hear that you found your meal very ordinary, we do have our bar and bistro where you can order off the menu rather than having a set two course menu option. Thank you for letting us know of your experience, we do hope that you will give us another chance in the future. Sincerely, Callista Notridge Assistant Manager

Jeff S. Couples - 05/07/2019 AccorHotels certified review
« Another great stay. »

Once again we had a great stay. This time we were there whilst my wife had early appointments for day surgery and Dr follow-ups. I asked one of the Housekeeping staff if our room could be made up earlier to rather than being disturbed. This was attended too immediately. It was also marvellous she advised her manager and there was a flower arrangement and some biscuits waiting for our return. This was greatly appreciated and why we are members of Accor Plus. We look forward to our return visit later in the month.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeffrey, Thank you for being a loyal Accor member, we appreciate your loyalty. Thank you for taking the time to fill in our survey and providing us with your feedback. It is delightful to see that you had another great stay, It is so pleasing to see that the housekeeping team was able to make up the room for you earlier. It is wonderful to see that you enjoyed the gift from our team. Thank you for your wonderful feedback, we look forward to welcoming you back in the future. Sincerely, Callista Notridge Assistant Manager

Karen W. Couples - 05/07/2019 AccorHotels certified review
« Pleasant staff. Clean rooms »

The staff where fantastic. Rooms and facilities extremely clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen, Thank you for taking the time to fill in our survey, and providing us with your feedback, we appreciate your feedback. It is wonderful to see that you found our staff to be pleasant and fantastic, it is always encouraging to hear. It is delightful to see that you found the room and facilities to be extremely clean. Thank you for your feedback, we look forward to welcoming you back in the future. Sincerely, Callista Notridge Assistant Manager

Tony Business - 04/07/2019 AccorHotels certified review
« Accomodating »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Antonio, Thank you , Antonio, for taking the time to give us your feedback. It is a pleasure to see that the hotel was accommodating, answering all your needs and expectations. Thank you for choosing Mercure Canberra and we hope to see you again soon. Kind regards, Raphael Bagnaud Assistant Manager

Rosa Couples - 04/07/2019 AccorHotels certified review
« Great place to stay »

We booked at short notice. We had a lovely room, clean, well equipped, comfortable bed and lovely modern bathroom. We were made very welcome, and the service was great. Breakfast was a buffet with lots of choice. We had dinner in the attached pub, which was also excellent. There is plenty of parking in the hotel car park - fee applies. It's a short drive or 15-20 minute walk to the center of town. The walk is pretty along tree lined streets, with some of Canberra's older buildings to look at on the way.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rosa, Thank you for being a loyal Accor member, we appreciate your loyalty. Thank you for taking the time to fill in our survey and providing us with your feedback. It is wonderful to hear that you had a lovely clean room and found the bed comfortable. It is delightful to see that you were made to feel welcome and that the service was great. It is pleasing to see that your stay was great. Thank you for your wonderful feedback. We look forward to welcoming you back in the future. Sincerely, Callista Notridge Assistant Manager

Anonymous Couples - 04/07/2019 AccorHotels certified review
« A delightful experience in a beautiful old heritage building »

very comfortable & pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, Thank you for your great review of the hotel Mr Peter. We are delighted to read that you have appreciated the old world charm of the famous Ainslie Hotel back in 1927 and then, most well known under the name of Olims. Thank you for your great comment and we hope to see you again soon. Kind regards, Raphael Bagnaud Assistant Manager

Bill B. Couples - 04/07/2019 AccorHotels certified review
« Mr Bill B. »

Everything was excellent, the room , food, location and staff were very helpful. My only complaint was the parking, I think it should be free for guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bill, Thank you for the amazing review of the hotel and for taking the time to give us your feedback. We are thrilled that you have thoroughly enjoyed every single aspect of the hotel. I understand you observation regarding the parking and I will raise you concern to my management team. Thank you for highlighted the great service provided by the staff and we look forward to have you back. Kind regards, Raphael Bagnaud Assistant Manager

Cas G. Couples - 04/07/2019 AccorHotels certified review
« Comfortable hotel, friendly efficient staff. »

Comfortable hotel, friendly efficient staff. Bistro food was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gerrard, We very much appreciate your comments regarding your stay at the Mercure Canberra and for being an Accor member. It is always a pleasure to receive positive feedback. I am glad you enjoyed your upgrade to our loft room. I will pass on your kind comments about the Bistro to our Food and Beverage team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelsey Neale Assistant Manager

Family - 04/07/2019 TripAdvisor review
« Visiting relatives »

Great location ,central to Civic Centre shops. Room was large and comfortable, bathroom was roomy with decent sized bath towels. Staff were friendly and welcoming. Customer service was good and the meals were delicious

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