Hotel - Mercure Canberra
Mercure Hotel Mercure Hotel

Mercure Canberra

4.0/5 2,095 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Congress centre

Canberra Centre1 km / 0.62 mi

Your meetings and events

Guests looking for Canberra conference facilities should look no further than Mercure Canberra. Featuring versatile function rooms, superb accommodation options and a wonderfully central location, this Canberra conference centre is the ideal choice for small to mid-size events in the nation's capital. Guests organising an event at the hotel can choose from a range of event spaces, each with flexible function layouts available, from cocktail and banquet style, to boardroom and classroom style. Accommodating 8 to 180 delegates, event spaces are tastefully presented and well appointed, each providing essential conference facilities. A range of packages and menus are available. The hotel events team is also on hand to assist with planning and organisation.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
AINSLIE BOARDROOM 45 m2 2 m 30 18 18 18 30
GROSVENOR ROOM 112 m2 2 m 50 30 36 30 40
CARLTON ROOM 229 m2 2 m 140 40 40 60 130
    • Flipchart
    • Podium
    • Lectern
    • Slide projector
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • WIFI access

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Modern and comfortable, yet stylishly graceful, guest rooms at Mercure Canberra manage to retain their traditional charm while providing all the modern conveniences. Guests staying at this heritage-listed Canberra hotel can choose from a variety of accommodation types, with Superior and Deluxe options available. Each room is spacious and well designed, with all the essentials and a few little luxuries. Rooms feature a modern ensuite, air conditioning with manual temperature control, a work desk and a TV.

  • 129 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 33 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • Fax machine
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.4/5 AccorHotels Rating 7,521 reviews

Our guest reviews for
Mercure Canberra

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 2,095 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Deborah Couples - 13/11/2019 Confirmed reviews AccorHotels
« A lovely stay »

It is a beautiful old hotel with great facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deborah, Thank you for taking few minutes to answer our customer survey. We are pleased to see that you have appreciated the old world charm of the hotel as well as its facilities. Thank you for choosing Mercure hotel while visiting Canberra and we hope to see you again. Kind regards, Raphael Bagnaud Assistant Manager

Paul M. Business - 13/11/2019 Confirmed reviews AccorHotels
« Excellent, apart from the early closing bar! »

Everything about the hotel was highly satisfactory – except for the fact that the bar was always closed when we got back in the evening. And it wasn't even remotely 'late'. The hotel itself is in a great position, and has a lovely open inner courtyard area. Very relaxed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, Thank you for the great review of the hotel. We are pleased that you have enjoyed your stay with us. Thank you for highlighting the immaculate inner garden. I am sorry to hear that the bar was closed whenever you came back to the hotel. I will pass on your review to my Food & Beverage Manager to investigate further on that situation. Thank you for the kind word and we look forward to have you back. Kind regards, Raphael Bagnaud Assistant Manager

Dylan Solo - 13/11/2019 Confirmed reviews AccorHotels
« Comfy, very comfy »

Easy and relaxing, the upgraded room was a welcome surprise after a long drive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dylan, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to treat our guest to a complimentary upgrade once in a while. Thank you for mentioning that you have appreciated it. Thank you for choosing Mercure hotel and we hope to see you again. Kind regards, Raphael Bagnaud Assistant Manager

David A. L. Families - 13/11/2019 Confirmed reviews AccorHotels
« family visit to canberra »

your staff were charming and helpful in organising multiple rooms and a private room for our dinner. a small problem was the confusing room numbers. the room air-condition was noisy and there were no windows, only a door which could not be left open at night

Our hotel has responded to the review
Our hotel has responded to the review

Dear David & l., Thank you for taking a few minutes to answer our customer survey. We are pleased that the staff has exceed your expectation and was professional at organised multiple room for you. I ma sorry to hear that the layout of the hotel was not suitable for your needs. We would be happy to allocate a more appropriate room for your nest stay with us. Thank you for choosing Mercure hotel and we hope to see you again soon. Kind regards, Raphael Bagnaud Assistant Manager

Kelly Couples - 13/11/2019 Confirmed reviews AccorHotels
« Short stay in the cbd »

From check in to check out we were extremely pleased with our stay. Lovely to see an old building redone while keeping some of the history.

Karen W. Families - 13/11/2019 Confirmed reviews AccorHotels
« everyone was so nice, great room. »

Fantastic, friendly. Would highly recommend to others. Staff were so helpful and happy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, A 5 stars review for a 5 stars guest. Thank you so much for taking the time to give us an amazing rating and a great feedback. It is always a pleasure to see that we have exceed your expectation and that you will speak highly of the Mercure hotel customer service. Thank you for choosing Mercure Canberra and we hope to see you again soon. Kind regards, Raphael Bagnaud Assistant Manager

Adam Friends - 13/11/2019 Confirmed reviews AccorHotels
« Good facilities, excellent food, big rooms »

Spent 5 nights and although the facility is quite old, the rooms have been well refurbished. Clean. Good facilities with the bar downstairs. Excellent location close to the war memorial and a nice stroll into the CBD

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adam, Thank you so much for taking a few minutes to answer our customer survey. We love to see that everything went really well during your stay and thank you for highlighting the well appointed refurbishment of the hotel room. Thank you for being part of the Accor hotel family and we hope to see you again soon. Kind regards, Raphael Baganud Assistant manager

Emmanuel S. Business - 13/11/2019 Confirmed reviews AccorHotels
« Unfortunately under my expectations »

The hotel did not meet my expectations, unfortunately. My stay was overall OK and the room was pleasant, large and with a view on the park, as I had booked. Finding a long black hair in the bathtub was not the most pleasant surprise, but even worse was that one day (out of three) my room had not been serviced when I came back at 3 pm. This can always happen, but: 1. the first thing you do is not to blame the customer (did you have the "do not disturb" sign on your door?) 2. the first thing you do is to apologize, genuinely 3. you find a way to compensate by offering a drink or whatever (extra points for instance, for a customer with gold status). This unprofessional attitude lowered my experience significantly, that's too bad.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emmanuel, On behalf of the hotel management, I am sincerely sorry for such experience. The situation described is not up to the Mercure standard and I personally follow up with my staff to ensure such situation does not happen again. Thank you for your loyalty to Accor hotel and I can assure you that your experience was a one off and does not reflect Accor customer policies. We are pleased that you have enjoyed the beautiful loft room and we would love to see you again if you intend to give us another chance to better serve you in the future. Once again, I do apologised for your experience with us and I will be available for any further comment or queries. In a meantime Mr Emmanuel, we wish you a wonderful week end. Kind regards, Raphael Bagnaud Assistant manager

Jan F. Couples - 13/11/2019 Confirmed reviews AccorHotels
« Absolutely fantastic great service »

Fantastic very friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janice, Thank you for taking the time to answer our survey. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you for being part of the Accor family. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Raphael Bagnaud Assistant Manager

Barbara R. Couples - 13/11/2019 Confirmed reviews AccorHotels
« Very pleasing all round. »

Very pleasant staff. Room very clean. Overall quiet happy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barbara, Thank you for taking the time to tell us your feedback regarding your experience at Mercure hotel. Thank you for highlighting the great service provided by the staff as well as the cleanliness of the hotel facilities. Thank you again for choosing Mercure hotel and we hope to see you again soon. Kind regards, Raphael Bagnaud Assistant Manager

Stephen N. Couples - 13/11/2019 Confirmed reviews AccorHotels

Answome

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen, What a review! A 5 stars rating for a 5 stars guest.Thank you for taking the time to answer our customer survey and for the amazing comment. We love to hear that everything went well and we hope that your future stay with us will be as awesome as the previous one. Kind regards, Raphael Bagnaud Assistant Manager

Colin S. Business - 12/11/2019 Confirmed reviews AccorHotels
« Excellent »

Friendly staff comfortable accommodation

Sandy Business - 12/11/2019 Confirmed reviews AccorHotels
« A great place to stay. »

Lovely peaceful surroundings. Beautiful room. Modern and clean bathroom. Great eateries.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandy, Thank you so much for the 5 stars review. We are thrilled that you have thoroughly enjoyed your stay with us. Thank you again for taking the time to answer our guest survey and for choosing Mercure hotel while visiting Canberra. We hope to see you again soon, in a meantime we wish you a wonderful week. Kind regards, Raphael Bagnaud Assistant Manager

Susan Friends - 11/11/2019 Confirmed reviews AccorHotels
« all happy days »

all good nothing to feed back on - if we could have checked in earleir that woudl have been great as we were on motorbikes, it was a hot day and we had traved form batemans - would have been great to unpack bags and have a showe.

Rob T. Solo - 11/11/2019 Confirmed reviews AccorHotels
« Excellent ! »

Great room, friendly staff, good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rob, Thank you so much for the 5 stars review. We are thrilled that you have thoroughly enjoyed your stay with us. Thank you again for taking the time to answer our guest survey and for choosing Mercure hotel while visiting Canberra. We hope to see you again soon, in a meantime we wish you a wonderful week. Kind regards, Raphael Bagnaud Assistant Manager

G M. Couples - 11/11/2019 Confirmed reviews AccorHotels
« Excellent accomodation »

A good location, very pleasant old world atmosphere in a hotel with very friendly staff. The bar facilities and food offerings is excellent to relax in and eat a meal, with plenty of off street parking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gregory, An amazing 5 stars guest for a 5 stars review. We are thrilled that you have thoroughly enjoyed your stay with us. The old world charm is quiet unique around Canberra. We love to hear that you had a relaxing and peaceful stay with us. Thank you again for taking the time to answer our guest survey and for choosing Mercure hotel while visiting Canberra. We hope to see you again soon, in a meantime we wish you a wonderful week. Kind regards, Raphael Bagnaud Assistant Manager

Ian Business - 11/11/2019 Confirmed reviews AccorHotels
« Easy and comfortable »

Everything worked and the stay was easy and comfortable

Stanley Business - 11/11/2019 Confirmed reviews AccorHotels
« Very good »

Room was clean, outside was also beautiful. I have a voucher from the TAB machine that I could not cash out in Sydney, I will bring it on my next visit which will the first week of next month.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stanley, We are thrilled that you have thoroughly enjoyed your stay with us. Please do not hesitate to contact Chris or Caitlin, our wonderful bar staff trained on the TAB bar. Thank you again for taking the time to answer our guest survey and for choosing Mercure hotel while visiting Canberra. We look forward to have you back next week, in a meantime we wish you a wonderful time. Kind regards, Raphael Bagnaud Assistant Manager

Cathie Solo - 11/11/2019 Confirmed reviews AccorHotels
« Disappointed with view as I was there 3 days. »

Room was nice enough, clean. Food was good. However, as I was there for 3 days I felt I could have been allocated a room with a nicer view from patio. I was on ground floor opening on to a discheveled veg garden.

Bronwyn Couples - 11/11/2019 Confirmed reviews AccorHotels
« The Mercure was quiet, comfortable and central to the War Museum. »

We had three very comfortable nights at the Mercure. The room was clean, well set up and pleasant. It had everything that we needed. It was centrally located for the War Memorial and other activities that we had planned. Ample parking at the back was via a secure entry and exit machine. We had one meal in the Bistro which we enjoyed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, Thank you very much for taking a few minutes of your time to answer our guest survey. Thank you for the detail comment of your experience as well. We are pleased that everything went well during your stay and that you have enjoyed the location of the hotel as well as its facilities. Thank you again for your choosing Mercure Canberra and we hope to see you again soon. Kind regards, Raphael Bagnaud Assistant Manager

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