Hotel - Mercure Canberra
Mercure Hotel Mercure Hotel

Mercure Canberra

4.0/5 2,067 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI access (Paying)
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00 - 22:30
    • Opening hours : Week-end 06:00 - 22:30

Business services

  • 3 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Congress centre

Canberra Centre1 km / 0.62 mi

Your meetings and events

Guests looking for Canberra conference facilities should look no further than Mercure Canberra. Featuring versatile function rooms, superb accommodation options and a wonderfully central location, this Canberra conference centre is the ideal choice for small to mid-size events in the nation's capital. Guests organising an event at the hotel can choose from a range of event spaces, each with flexible function layouts available, from cocktail and banquet style, to boardroom and classroom style. Accommodating 8 to 180 delegates, event spaces are tastefully presented and well appointed, each providing essential conference facilities. A range of packages and menus are available. The hotel events team is also on hand to assist with planning and organisation.

Mercure Canberra Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
AINSLIE BOARDROOM 45 m2 2 m 30 18 18 18 30
GROSVENOR ROOM 112 m2 2 m 50 30 36 30 40
CARLTON ROOM 229 m2 2 m 140 40 40 60 130
    • Flipchart
    • Podium
    • Lectern
    • Slide projector
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • WIFI access

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Modern and comfortable, yet stylishly graceful, guest rooms at Mercure Canberra manage to retain their traditional charm while providing all the modern conveniences. Guests staying at this heritage-listed Canberra hotel can choose from a variety of accommodation types, with Superior and Deluxe options available. Each room is spacious and well designed, with all the essentials and a few little luxuries. Rooms feature a modern ensuite, air conditioning with manual temperature control, a work desk and a TV.

  • 129 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 33 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • Fax machine
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.4/5 AccorHotels Rating 7,290 reviews

Our guest reviews for
Mercure Canberra

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,067 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Tim M. Business - 11/09/2019 AccorHotels review
« Away from the Main Street »

It’s good to stay somewhere that is close enough to the main part of Canberra but far enough away for peace and quiet. The Mercure is generally my go to place for accommodation in Canberra

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tim, Thank you for being a loyal Accor member, we appreciate your loyalty. We very much appreciate your comments regarding your stay at the Mercure Canberra. It is lovely to see that you had a nice quiet stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for taking the time to fill in our survey and for sharing your experience, We look forward to welcoming you back in the future. Sincerely, Callista Notridge Assistant Manager

Patrick Families - 11/09/2019 AccorHotels review
« Charming with no nonsense with one hic-cup well maybe two. »

Was delighted with the staff however we had trouble with access to 403 with key not working having to go back to reception to reset it, leaving my wife stand in the corridor with our belongings. Only stayed the one night awakened by next door about 12 entering their room...sounded like they were in our room. They settled down in half an hour or so, however later during the wee hours I was awaken by someone snoring, I realised that my wife had competition because I could also hear snoring coming from next door (302), then I realised why!! The door adjoining the two rooms is not sound proof no wonder I thought they were in our room and I'm sure they would have heard my wife snoring as well, she said they probably could hear me snoring too, good point. Well, they also would have heard me getting up to go to the toilet and flushing it a few times because I could hear them too. Will be back though family just moved into Canberra. Patrick.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrick, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is lovely to see that the staff were delightful, Please accept my sincerest apologies that you had issues with your keys and were able to hear noise from the other rooms, I have placed notes on your profile to ensure that we do not allocate rooms that have an interconnecting door for future bookings. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for taking the time to fill in our survey and for sharing your experience, We look forward to welcoming you back in the future. Sincerely, Callista Notridge Assistant Manager

Pamela Business - 11/09/2019 AccorHotels review
« Good business stay »

It was my 2nd stay and just as good as previous. Great service at check in, good dinner in restaurant and great breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pamela, Thank you for being a loyal Accor member, we appreciate your loyalty. We very much appreciate your comments regarding your stay at the Mercure Canberra. It is wonderful to see that you had an enjoyable stay and found the service to be great. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for taking the time to fill in our survey and for sharing your experience, We look forward to welcoming you back in the future. Sincerely, Callista Notridge Assistant Manager

Couples - 11/09/2019 TripAdvisor review
« Canberra stopover »

We always stay at the Mercure Canberra when in Canberra. It is centrally located to all major attractions. Parking is easy, and the breakfasts are enormous. Good size rooms with very comfortable beds.

Michael P Family - 11/09/2019 TripAdvisor review
« family weekend away »

fantastic place to stay, great location, great staff. Breakfast buffet was fantastic and a great way to start the day. Pull out sofa only down side to stay, can definitely do with a new mattress. The old feel of the building gave our stay that point of difference

Solo travel - 11/09/2019 TripAdvisor review
« Stay at Mercure »

I stayed 2 nights at the Mercure. Staff were quite helpful! Room was smaller than I expected (don't go for the Standard Room) - barely enough room to swing a cat and had to squeeze myself to take a seat on the desk chair. Bar & Bistro service was great but if you're looking for a Sports Bar would recommend elsewhere. Overall - ok for a short stay.

Anonymous Business - 10/09/2019 AccorHotels review
« Classic hotel in good location »

Customer service was very good. Lack of double glazing on windows meant room was a bit colder than I would have liked. No room service/mini bar and no option for food when I arrived at 10:30pm - this should be improved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melanie, Thank you for taking the time to give us your feedback. We are pleased to read that the customer service was amazing. I do apologised for the miscommunication on the food facilities at night time. There is a minibar in the room and a night owl menu. These information are display in the TV screen and or can be provided upon request. Thank you for choosing Mercure hotel as a stop over in Canberra and we hope to see you again soon. Kind regards, Raphael Bagnaud Assistant Manager

Anonymous Couples - 10/09/2019 AccorHotels review

It was great, no complaints. The staff were friendly and accommodating and the room was clean and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danielle, Thank you for taking the time to answer our customer survey and for the great review of the hotel. Thank you for highlighted the great service provided by the staff as well as the comfort of the hotel rooms. Thank you again for choosing Mercure hotel while visiting Canberra and we hope to see you again . Kind regards, Raphael Bagnaud Assistant Manager

Peter A. Business - 10/09/2019 AccorHotels review
« Business made Easy »

easy and respectful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, We very much appreciate your comments regarding your stay at the Mercure Canberra and for your continued loyalty. It is always a pleasure to receive positive feedback. I am glad we were able to provide you with a comfortable accommodation while you are away for business. Thank you again for sharing your experience, and I look forward to seeing you in the future. Sincerely, Kelsey Neale Assistant Manager

Anonymous Families - 10/09/2019 AccorHotels review
« Exactly what we we looking for »

Great location Fantastic quiet room, very friendly, professional and helpful staff, had a great lunch on arrival at the Bistro, enjoyed our stay so much book again the following weekend

Our hotel has responded to the review
Our hotel has responded to the review

Dear Greg, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I am glad we were able to provide an amazing stay for you! Thank you for highlighting the service you received as we pride ourselves on our customer service. Thank you again for sharing your experience, and I look forward to seeing you this weekend again! Sincerely, Kelsey Neale Assistant Manager

Anonymous Families - 10/09/2019 AccorHotels review

Very enjoyable stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, We very much appreciate your comments regarding your stay at the Mercure Canberra. I am glad you and your family had a great stay with us. I am glad we were able to provide you with wonderful experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelsey Neale Assistant Manager

G A. D. H. Families - 09/09/2019 AccorHotels review
« A comfortable and relaxed stay with excellent friendly service »

I loved the comfortable bed and pillows, the balcony to access fresh air, the peace and quiet, the relaxed breakfast and the friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr and Mrs H., We very much appreciate your comments regarding your stay at the Mercure Canberra. It is delightful to see that you had a comfortable and relaxed stay, It is pleasing to see that the staff were excellent and friendly. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for taking the time to fill in our survey and for sharing your experience, We hope to welcome you back in the future. Sincerely, Callista Notridge Assistant Manager

Anonymous Friends - 09/09/2019 AccorHotels review
« Good »

Good except the cost of the breakfast was way to expensive for what it was and that makes all the difference

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynne, Thank you for taking a few minutes of your time to give us your feedback. It is a pleasure to see that everything went well during your stay. We hope that you have enjoyed the full buffet breakfast at 24$. Please do not hesitate to contact us directly so we can make a reservation that include the breakfast or could be added as an extra for $1. Thank you for choosing Mercure hotel and we hope to see you again soon. Kind regards, Raphael Bagnaud Assistant Manager

Ian H. Business - 08/09/2019 AccorHotels review
« Smooth easy stay »

Chech in easy, room good, eve bistro ok, breakfast disappointing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is delightful to see that you found the check in easy and the room good. It is disappointing to see that you were disappointed with the food and beverage quality, Thank you for bringing this to our attention. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for taking the time to fill in our survey and for sharing your experience, We hope to welcome you back in the future. Sincerely, Callista Notridge Assistant Manager

Anonymous Couples - 08/09/2019 AccorHotels review
« Very friendly staff, and very helpful. »

Most enjoyable, I think perhaps the breakfast arrangements may have been explained a little better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jan, Thank you for taking the time to write a detail review of your experience with us and for the great rating of the hotel. We are pleased to read that you have appreciated the hotel old fashion style and we do apologized for the unclear explanation of the breakfast. Thank you for choosing Mercure hotel and we hope to see you again soon. Kind regards, Raphael Bagnaud Assistant Manager

Ian R. Couples - 08/09/2019 AccorHotels review
« A very enjoyable and comfortable stay. »

We felt welcome and everybody was pleasant and very helpful. We enjoyed our stay very much and were very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian, Thank you for being a loyal Accor member, we appreciate your loyalty. We very much appreciate your comments regarding your stay at the Mercure Canberra. It is wonderful to see that you had a comfortable and enjoyable stay with us. It is pleasing to see that everyone was welcoming, pleasant and helpful. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for taking the time to fill in our survey and for sharing your experience, We look forward to welcoming you back in the future. Sincerely, Callista Notridge Assistant Manager

Neville P. Business - 08/09/2019 AccorHotels review
« Overall a pleasant experience »

Arrived from Tas mid morning and grateful that the room was ready after leaving home at five am. Booking in was a smooth experience. Breakfast was great during our stay,(although the bacon and egg plates were cold). Staff were always willing to assist when requested. I attended a conference and there was a mix up at lunch time,resulting in the lunch being somewhat less than optimum temp. Could have been our fault or yours. this was the only real problem over our 3 night stay. My wife and I have stayed at Mercure, Olims, many times and have enjoyed our stay on all occasions. We hope to return next Sept. for another conference.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neville, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is wonderful to see that you had a pleasant experience, We are happy that we were able to accommodate the early arrival for you. I'm sorry to hear of the confusion with the lunch during the function. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for taking the time to fill in our survey and for sharing your experience, We look forward to welcoming you back in the future. Sincerely, Callista Notridge Assistant Manager

Anonymous Families - 06/09/2019 AccorHotels review

Basically it was ok except for NO hot shower first morning of our 2 night stay. Basics are a warm comfortable bed and a hot shower the next morning. You failed the second item. My elderly mother in the next room also did NOT appreciate this. When I told the front desk after breakfast all I got was a "sorry, engineering says they've fixed it", nothing else. Breakfast was good, staff in restaurant are great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Duncan, Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; It appears that we have had to deal with some plumbing issues and on behalf of the hotel management we express our sincere apology for the inconvenience. On a positive note, thank you for mentioning the great service provided by the staff at breakfast as well as the quality of the food. Thank you for choosing Mercure hotel Canberra and we hope that you will give us another chance. Please do not hesitate to contact me directly for your future reservation. Kind regards, Raphael Bagnaud Assistant Manager

Neil E. Couples - 06/09/2019 AccorHotels review
« Travelling through »

The Hotel is in an excellent position, close to restaurants and a short distance from the War Museum. Price was competitive to other hotels close by. Check in Staff were very good and the room comfortable. Even though the official Winter period weather wise had just finished I feel that the ambience in the hotel was cold, no fires in the lounge areas or in fact anywhere that we could see. Booking in for dinner at the restaurant could have been more enjoyable as we were advise that it was book out until after 7pm how ever on our arrival after sitting in cold lounge area for some time we found that half of the restaurant was empty. The food that we order and were served up was as though the whole plate including the steak was taken out of the fridge as a prepared item, put into the micro wave for two minutes and then served up. From placing our order and to receiving the meal was about 5 to 8 mins. the food was terrible and even at the reduced member rate was not worth the money. Breakfast was no better in fact if this is the usual standard for the Mercure brand of Accor then we would need to think long and hard as to wether we would stay in them again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neil, Thank you for taking the time to tell us about your experience at the Mercure Canberra. We are pleased that you have enjoyed the hotel location as well as the efficiency and friendliness of the staff. On behalf of the hotel management, we are sincerely sorry to hear your observation regarding the management of your dinner experience. I will address this situation to my head chef and the food & beverage team. Furthermore, I can assure your that the Mercure breakfast standards are of high expectations and your unsatisfactory experience is not to be taken as a reference. Thank you for taking the time to give us a detail review and I would be delighted to make your future reservation if you intend to come back to Canberra. Kind regards, Raphael Bagnaud Assistant Manager

Jim F. Couples - 06/09/2019 AccorHotels review
« We found our overall experience to be very pleasant with emphasis on the friendliness and efficiency of all the staff. »

We found your reception staff to be very helpful on each occasion that we sought their assistance. Similarly, we found the restaurant and bistro staff to be friendly and efficient. The room was of a high standard and we had no complaints.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jim, We very much appreciate you taking the time to provide us feedback about your recent stay. It is always a pleasure to receive positive feedback, especially when it comes to our staff! We do pride ourselves on providing a friendly, helpful and genuine experience to our guests. I will make sure to pass your kind words onto our hotel staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelsey Neale Assistant Manager

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