Hotel - Mercure Canberra
Mercure Hotel Mercure Hotel

Mercure Canberra

4.0/5 2,049 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI access (Paying)
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00 - 22:30
    • Opening hours : Week-end 06:00 - 22:30

Business services

  • 3 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Congress centre

Canberra Centre1 km / 0.62 mi

Your meetings and events

Guests looking for Canberra conference facilities should look no further than Mercure Canberra. Featuring versatile function rooms, superb accommodation options and a wonderfully central location, this Canberra conference centre is the ideal choice for small to mid-size events in the nation's capital. Guests organising an event at the hotel can choose from a range of event spaces, each with flexible function layouts available, from cocktail and banquet style, to boardroom and classroom style. Accommodating 8 to 180 delegates, event spaces are tastefully presented and well appointed, each providing essential conference facilities. A range of packages and menus are available. The hotel events team is also on hand to assist with planning and organisation.

Mercure Canberra Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
AINSLIE BOARDROOM 45 m2 2.7 m 30 18 18 18 30
GROSVENOR ROOM 112 m2 2.9 m 50 30 36 30 40
CARLTON ROOM 229 m2 2.8 m 140 40 40 60 130
    • Flipchart
    • Podium
    • Lectern
    • Slide projector
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • WIFI access

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 129 rooms

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 7,039 reviews

Our guest reviews for
Mercure Canberra

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,049 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Donna Couples - 15/07/2019 AccorHotels certified review
« Weekend away »

We had a great time at the hotel. Our experience on check in was great, very friendly and informative. Had breakfast and dinner in the hotel and both were great. Location was good for the war memorial and shops near by. Hotel is a bit older but clean and welcoming.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Donna, Thank you for being a loyal Accor member, We appreciate your loyalty. We very much appreciate your comments regarding your stay at the Mercure Canberra. It is wonderful to see that you had a great time and found the experience with check in to be friendly and informative. It is delightful that you enjoyed the meals. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for taking the time to fill in our survey and for sharing your experience, We look forward to welcoming you back in the future. Sincerely, Callista Notridge Assistant Manager

Brigitte C. Business - 15/07/2019 AccorHotels certified review
« Excellent Customer Service »

Everything was terrific! Fantastic service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brigitte, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is wonderful to see that you found the customer service was excellent. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for taking the time to fill in our survey and for sharing your experience, We look forward to welcoming you back in the future. Sincerely, Callista Notridge Assistant Manager

Anonymous Families - 14/07/2019 AccorHotels certified review
« Quiet and comfortable »

Enjoyable with great location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kerry, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is wonderful to see that you had an enjoyable and comfortable stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for taking the time to fill in our survey and for sharing your experience, We look forward to welcoming you back in the future. Sincerely, Callista Notridge Assistant Manager

Chris G. Business - 14/07/2019 AccorHotels certified review
« Average »

The stay was let down by the limited food options available to a guest who needs to keep working in his room in the evening. With limited options, I ordered wedges and I had to chase them up once after about 30 minutes waiting. They eventually came after another 15 minutes. If you need to work this can be frustrating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris, Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Thank you for being a loyal Accor member, We appreciate your loyalty. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please accept my sincerest apologies for the trouble you had with the food delivery, Thank you for letting us know, We will follow up. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Callista Notridge Assistant Manager

Sonia Solo - 14/07/2019 AccorHotels certified review
« Comfortable home away from home »

Very convenient. I liked being able to access affordable dinners and especially the $1 breakfast. The room was cosy and quiet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sonia, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is wonderful to see that you had a comfortable stay and found everything convenient. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for taking the time to fill in our survey and for sharing your experience, We look forward to welcoming you back in the future. Sincerely, Callista Notridge Assistant Manager

Rid H. Solo - 14/07/2019 AccorHotels certified review
« Stay in Mercure Canberra »

I arrive late, great welcome and room (upgrade). Then after breakfast, a quick good bye and thanks for staying, I left Thanks to all staff who made me feel part of their family

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rod, Thank you for being a loyal Accor member, we appreciate your loyalty. We very much appreciate your comments regarding your stay at the Mercure Canberra. It is wonderful to see that you were made to feel welcome and part of the family. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing your experience, we look forward to welcoming you back in the future. Sincerely, Callista Notridge Assistant Manager

Anonymous Families - 14/07/2019 AccorHotels certified review
« We enjoyed our stay. Good location. »

Our room was good for a family of 5. The sofa bed was not the most comfortable. The breakfast and the location were great. We enjoyed learning about the history of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natalie, Thank you for being a loyal Accor member, we appreciate your loyalty. We very much appreciate your comments regarding your stay at the Mercure Canberra. It is wonderful to see that you enjoyed your stay, We are very lucky to have an interesting history. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing your experience, we look forward to welcoming you back in the future Sincerely, Callista Notridge Assistant Manager

Anonymous Business - 13/07/2019 AccorHotels certified review
« Good »

Nice room, friendly staff, good food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fiona, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is wonderful to see that you found the stay and food good and the staff friendly. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for taking the time to fill in our survey and for sharing your experience, We look forward to welcoming you back in the future. Sincerely, Callista Notridge Assistant Manager

John Business - 13/07/2019 AccorHotels certified review

well below expectations

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you for being a loyal Accor member, we appreciate your loyalty. Sincerely, Callista Notridge Assistant Manager

Linda Couples - 13/07/2019 AccorHotels certified review
« Great location, room, staff and food »

Great location - easy walk to everything, room was large and comfortable with modern bathroom, staff were very friendly and accomodating and food was beautiful and great value. We loved it!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda, Thank you for being a loyal Accor member, we appreciate your loyalty. We very much appreciate your comments regarding your stay at the Mercure Canberra. It is wonderful to see that you found the room, staff and food were great. It is delightful to see you that you loved your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for taking the time to fill in our survey and for sharing your experience, We look forward to welcoming you back in the future. Sincerely, Callista Notridge Assistant Manager

Peter O. Couples - 13/07/2019 AccorHotels certified review
« Nice clean room. »

Very welcoming staff on check in and check out. Bed was a bit firm so sleep wasn't the best. Would have liked to have had dinner in the room where breakfast was served rather than in the pub set up but the food was nice in there. It was our 41st anniversary and would have preferred somewhere a bit quieter.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is wonderful to see that you found the staff welcoming and the room nice and clean. Congratulations on your 41st anniversary. Please accept my sincerest apologies that the Courtyard restaurant was not available for your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Callista Notridge Assistant Manager

Phil M. Families - 13/07/2019 AccorHotels certified review
« nice »

every thing was nice staff were fantastic cleaning staff not so good but ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phil, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is wonderful to see that everything was nice and that the staff were fantastic, Please accept my sincerest apologies for the cleanliness of the room. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for taking the time to fill in our survey and for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Callista Notridge Assistant Manager

Phil Families - 13/07/2019 AccorHotels certified review
« Lovely relaxed stay, friendly staff, good value »

No issues, everything was just right.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is wonderful to see that you had a lovely relaxing stay and that you found the staff friendly. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for taking the time to fill in our survey and for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Callista Notridge Assistant Manager

Sandra Families - 12/07/2019 AccorHotels certified review
« Lovely and welcoming »

Everything was great, the staff helpful and accommodating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandra, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is wonderful to see that everything was great and the staff were helpful and accommodating. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for taking the time to fill in our survey and for sharing your experience, We look forward to welcoming you back in the future. Sincerely, Callista Notridge Assistant Manager

Brendan Families - 12/07/2019 AccorHotels certified review
« Great customer service »

Comfortable stay and great customer service. Would stay here again in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brendan, Thank you for being a loyal Accor Member, we appreciate your loyalty. We very much appreciate your comments regarding your stay at the Mercure Canberra. It is wonderful to see that you found the customer service great and you had a comfortable stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for taking the time to fill in our survey and for sharing your experience, We look forward to welcoming you back in the future. Sincerely, Callista Notridge Assistant Manager

Lyn Business - 12/07/2019 AccorHotels certified review
« Satisfied with service however the room had a problem with the hand basin that had plug that was jammed in the outlet »

Service was efficient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynette, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is lovely to see that you were satisfied with the service, Please accept my sincerest apologies for the issue with the plug in the hand basin, Thank you for letting us know, we appreciate your comments. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for taking the time to fill in our survey and for sharing your experience, and we look forward to welcoming you back in the future Sincerely, Callista Notridge Assistant Manager

Young-jun Y. Families - 12/07/2019 AccorHotels certified review
« Shabby but comfortable »

The location was quite good and the whole place was very comfortable with good staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Young, Thank you for being a loyal Accor Member, We appreciate your loyalty. We very much appreciate your comments regarding your stay at the Mercure Canberra. It is lovely to see that you had a comfortable stay and found the staff good. Please accept my sincerest apologies that we weren't able to upgrade you for your stay, We unfortunately didn't have the availability. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for taking the time to fill in our survey and for sharing your experience Sincerely, Callista Notridge Assistant Manager

Alan D. Families - 12/07/2019 AccorHotels certified review
« Alan D. »

This was our third stay with you. We like the ambience of the old style rooms overlooking the courtyard [room 217 last time ] and enjoy the breakfast and bistro meals. The staff are always friendly and helpful and we feel like we are back home when stay. We will be back with grandkids in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan, Thank you for being loyal Accor members, we appreciate your loyalty. We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to welcome guests back to our property, it is delightful to see that you enjoyed your stay and that you found the staff to be friendly and helpful as always.. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for taking the time to fill in our survey and sharing your experience. We look forward to welcoming you back with your grandkids. Sincerely, Callista Notridge Assistant Manager

Cas Couples - 12/07/2019 AccorHotels certified review
« Great location. »

At checkout, a movie had been charged to our room which we hadn't watched. It was very quickly sorted out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carol, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is wonderful o see that you enjoyed the location. Please accept my apologies for the incorrect charge on your account, I am pleased to hear that this was resolved efficiently. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for taking the time to fill in our survey and sharing your experiences. We look forward to welcoming you back in the future. Sincerely, Callista Notridge Assistant Manager

ColinG1675 Family - 12/07/2019 TripAdvisor review
« I enjoyed my stay »

I always enjoy staying here. It is central , clean and the staff are kind and efficient .. I walked to the war memorial, I enjoyed the atmosphere of gentle respect. I toked my sister to the fine dining restaurant for a excellent meal , light and tasty

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