Hotel - Ibis Santos Gonzaga Praia
Ibis Hotel Hotel Ibis Hotel Hotel

Ibis Santos Gonzaga Praia Hotel

4.2/5 9,047 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Dogs up to 15 kg may stay for a daily fee of 50 BRL.
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • English
    • Portuguese
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)
  • Shoe shine machine

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
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Hotel location

Our rooms

  • 160 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
    • WIFI in your room
    • High speed transmission line
Our rooms fittings

Our restaurants and bars

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4.2/5 AccorHotels Rating 9,047 reviews

Our guest reviews for
Ibis Santos Gonzaga Praia

100% genuine reviews from our guests

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Adriana F. Families - 22/07/2019 AccorHotels review
« Fun »

Practical and fun

Maria. E. Couples - 24/06/2019 AccorHotels review
« Reasonable »

Reasonable as the room could be cleaner and smelly of dog!

Karina A. Business - 24/06/2019 AccorHotels review
« Missing the gym »

In order to have a perfect stay, I would suggest you to invest on a fitness facility/space. Thanks! Karina

Teresa S. Couples - 22/06/2019 AccorHotels review
« All in one »

All I needed: shower, clean bed and sheets fir a one night stay.

Alex Business - 09/06/2019 AccorHotels review
« Good »

Good. The room was pretty good. But for some reason, on the second day the bathroom was smelling funny, I think was product used to clean the bathroom. The breakfast is good, but could have an expresso machine, with expresso coffe.

Frederick W. Business - 03/06/2019 AccorHotels review
« Breakfast and Reception working well, Room is disappointing. »

The rooms need a renovation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frederick Geoges W., Thank you for taking the time to tell us about your experience at the ibis Santos Gonzaga. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amarildo Burian Gerente Geral Ibis Santos Gonzaga

Cintia Friends - 21/05/2019 AccorHotels review
« Atendeu as expectativas »

Excelente

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra S. Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Amarildo Burian Gerente Geral Ibis Santos Gonzaga

Anonymous Couples - 29/04/2019 AccorHotels review

Faltou resposta positiva sobre canal de tv fora do ar.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada F.. Agradecemos por nos contar sobre sua experiência . Sentimos muito não ter correspondido às suas expectativas. Esteja certo de que estaremos tomando medidas apropriadas para lidar com o problema e prevenir futuras ocorrências. Agradecemos novamente por nos informar sobre sua experiência. Sinceramente, Amarildo Burian Gerente Geral Ibis Santos Gonzaga

Wilson S. Solo - 23/04/2019 AccorHotels review
« Good place to take a rest and or work. »

Good place to take a rest. The view to the beach of the room it´s gorgeous!! Maybe in the room will can has more one chair. Just it!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Amarildo Burian Gerente Geral Ibis Santos Gonzaga

Flavia R. Business - 18/04/2019 AccorHotels review
« Excellent »

Nice, quiet and comfortable room. Amazing shower! Breakfast has improved a lot!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Flavia r., We very much appreciate your comments regarding your stay at the ibis Santos Gonzaga. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amarildo Burian Gerente Geral Ibis Santos Gonzaga

Cris Families - 11/04/2019 AccorHotels review

Ok, dentro do esperado

Our hotel has responded to the review
Our hotel has responded to the review

Prezado(a) Sr.(a) P., Agradecemos por nos contar sobre sua experiência . Sentimos muito não ter correspondido às suas expectativas. Esteja certo(a) de que estaremos tomando medidas apropriadas para lidar com o problema e prevenir futuras ocorrências. Agradecemos novamente por nos informar sobre sua experiência. Atenciosamente, Amarildo Burian Gerente Geral Ibis Santos Gonzaga

Angelica Business - 08/04/2019 AccorHotels review
« resolutivo »

adequado gentileza

Our hotel has responded to the review
Our hotel has responded to the review

Prezado hóspede, Obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente em nosso hotel! Atenciosamente, Amarildo Burian Gerente Geral Ibis Santos Gonzaga

Adriana B. Couples - 12/03/2019 AccorHotels review
« too hot at night »

the air conditioning system didn't work well during the night

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robinson, How are you? Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Amarildo Burian Gerente Geral Ibis Santos Gonzaga

Jayme F. N. Business - 08/03/2019 AccorHotels review
« My room was not so fresh and clean. »

The sentence above is self-explanatory.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Jayme, How Are you? Thank you for taking the time to tell us about your experience at the ibis Santos Gonzaga. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amarildo Burian Gerente Geral Ibis Santos Gonzaga

Francine S. S. F. Couples - 06/03/2019 AccorHotels review
« The room was smelly and the bathroom dirty. »

I have stayed at Ibis Gonzaga a few times and I have never had something to complain but this last time was such a bad experience. The bedroom was smelly and the bathroom was dirty. I didn’t enjoy at all.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Francine and Jaime, How you doing? Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Amarildo Burian Gerente Geral Ibis Santos Gonzaga

René N. Business - 27/02/2019 AccorHotels review
« Nice hotel and super location »

Easy check-in, nice rooms and super location.

Our hotel has responded to the review
Our hotel has responded to the review

Hy René, How are you? Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Amarildo Burian Gerente Geral Ibis Santos Gonzaga

Vick Friends - 17/02/2019 AccorHotels review
« A lot of dirt and slow checkout »

The best things about the hotel are its location and price. Also people at reception spoke English. However, while you wait to check in, you can see furniture in the reception area covered with a layer of dust. Then the bathrooms in the rooms are quite dirty as well. Finally, checking out took me between 15 and 20 minutes, given the room was paid at check in.

Our hotel has responded to the review
Our hotel has responded to the review

Hy Vick, How are you? Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Amarildo Burian Gerente Geral Ibis Santos Gonzaga

Lucas A. Business - 08/02/2019 AccorHotels review
« Great »

Great bed. Good shower. Meet expectations

Our hotel has responded to the review
Our hotel has responded to the review

Hi Lucas, How are you? Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Amarildo Burian Gerente Geral Ibis Santos Gonzaga

Daniel Solo - 29/01/2019 AccorHotels review

Great service from front desk staff at check in. There was a problem with online check in causing lack of available rooms which was promptly solved on the spot.

Luciano C. Families - 24/01/2019 AccorHotels review
« Just as expected »

Just as expected with some improvement opportunities verified

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