Hotel - The Royal Beach Seminyak Bali - MGallery Collection
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

The Royal Beach Seminyak Bali - MGallery Collection

4.5/5 3,421 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Wheelchair access
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • NGURAH RAI INTL
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM  (Nearby)
  • Boutiques/shopping
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 2 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Congress centre

BICC20 km / 12.43 mi

Your meetings and events

Our breakout meeting rooms are perfect for small executive groups. They are set out of the way for total privacy. Our professional event team can help you organize innovative themed dinners and special events combined with an extensive range of outdooractivities. The spectacular surroundings and attentiveness of our team will surely impress all delegates, making each event successful and memorable.

The Royal Beach Seminyak Bali - MGallery Collection Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SHANTI MEETING ROOM 112 m2 3 m 60 36 36 34 25
PURI TANJUNG SARI BALL ROOM 271 m2 10 m 250 40 60 120 120
    • Flipchart
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Slide projector
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • WIFI access
    • Airconditioned meeting room
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious and luxurious, all 125 rooms feature a private balcony with impressive tropical garden views. The 17 secluded villas each boast a private pool or whirlpool and are encircled by sumptuous foliage for complete privacy.

  • 146 rooms
  • 3 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Satellite/cable colour TV
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
See all our restaurants and bars
4.6/5 AccorHotels Rating 4,548 reviews

Our guest reviews for
The Royal Beach Seminyak Bali - MGallery Collection

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 3,421 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Lorien Couples - 19/08/2019 AccorHotels review
« The staff and general facilities are excellent, very stinky bathroom »

Hi, Overall great breakfast, attentive staff, well maintained grounds. Room is a little tired. Our pillow smelt like mould the first 2 nights. The bathroom shower taps and surrounds were stained and also old looking. Every time we turned the shower on too there was a disgusting smell of sewerage that would hang around for about 10 mins.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lorien, Thank you for having answered our online survey and for your loyalty to Accorhotels. It was a great pleasure hosting you at The Royal Beach Seminyak Bali and we are delighted to hear that you enjoyed our generous buffet breakfast as well as our beautiful grounds. We are also glad that you found our team attentive, i will definitely share your lovely notes with them. On the other hand, i regret that your stay experience did not fully satisfying. Please accept my sincerest apologies for the inconvenience you have encountered during your stay. We wished that we know your concern earlier while you are still staying with us. Therefore, we will more than happy to provide you a better room option. We much appreciated your detail feedback allowing us to keep improving our selves and rest assured i have shared your comments with the related team to take the appropriate measure to address the problem and prevent the future occurrence. We do hope you will give us another opportunity to welcoming you back on a brighter side at our resort and if i can be of any assistance regarding your future booking, do not hesitate to contact me directly at ge… as i will be more than happy to assist. Dumogi Rahayu, Eka Rosiana Dewi Assistant Guest Experience Manager

Gg Couples - 19/08/2019 AccorHotels review
« Fantastic as always »

Nice upgrade, thx

Our hotel has responded to the review
Our hotel has responded to the review

Dear GG, Thank you for your trust to The Royal Beach Seminyak Bali and for your loyalty to Accorhotels. We are very delighted to see that once again you had a wonderful experience on your recent stay at our Balinese authentic property and that you were satisfied the room provided. We much appreciated that you have taken your time to share your kind review of us and i will definitely share with the entire team. We couldn't wait to welcome you back for another memorable stay at our resort and if i can be of any assistance regarding your future booking, do not hesitate to contact me directly at ge… as i will be more than happy to assist. Dumogi Rahayu, Eka Rosiana Dewi Assistant Guest Experience Manager

Jonathan Families - 19/08/2019 AccorHotels review

Wonderful. Loved the location, villa, staff, grounds, food, peacefulness.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonathan, Thank you for having answered our online survey and for your loyalty to Accorhotels. It is very rewarding to hear that you had a wonderful experience at one of our private villas with pool secluded in beautiful tropical gardens. We are pleased to read that you enjoyed the tranquility within our property as well as our strategic location, beautiful grounds and our foods. The whole team will be very happy to know that they were also contributed to craft your memorable stay with us. I won't miss the opportunity to share your lovely notes with them. I do hope the charm of our Balinese authentic property entice you to come back and if i can be of any assistance regarding your future booking, do not hesitate to contact me directly at ge… as i will be more than happy to assist. Dumogi Rahayu, Eka Rosiana Dewi Assistant Guest Experience Manager

Family - 19/08/2019 TripAdvisor review
« Amazing place / Amazing Service / Amazing Team = BEST IN BALI Seminyak »

I am lucky enough to travel the world since decades, mostly in expensive 5* Hotels, 75% of the year. My reviews are always sincere, more & more sharp with a growing experience... The Royal Beach Seminyak Bali is in my TOP 3 (among 100s...). St Regis Bali is the only reference I can take in Bali for this level of quality as other (Gd Hyatt etc) are just far below. I booked a villa (= 2 Room price) for 4 adults. AMAZING. Private asian garden, pool and permanent invisible service with a personal Buttler. No shiny fake stuff there = No new rich tourists from the Middle East or India! Breakfast is just perfect and as a French Epicurean this means a lot! Service is really outstanding and must reflect the philosophy of the Management team, leaded by a French GM. Thank you Sir. Thank you for the incredible quality of the service, focus on the cleanness, and general Smiling attitude of your team. We will definitely come back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear CraigGardner, We much appreciate that you have taken your time to share your sincere review of us to the TripAdvisor readers. It is very delightful to hear that you had a wonderful time while staying at our gorgeous two bedroom villa and we are also grateful to read that our resort is your top 3 best hotels in the world. We could not thank you enough for your genuine recognition toward the personal service from our team and our facilities such as our lush tropical garden, outstanding pool as well as our generous buffet breakfast. I will definitely share your lavish compliments and also your appreciation to Mr. Vincent and the rest of the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking forward to welcoming you back in the nearest future and if i can be of any assistance regarding your future booking, do not hesitate to contact me directly at ge@theroyalbeachseminyakbali.com as i will be more than happy to assist. Dumogi Rahayu, Eka Rosiana Dewi Assistant Guest Experience Manager

Couples - 19/08/2019 TripAdvisor review
« Wonderful hotel, amazing staff. »

A wonderful stay, perfect location and beautiful grounds, gardens and pool areas, complimented by the most amazing staff who are ready to greet you with a smile at all times. Great choices for breakfast and service fantastic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CraigGardner, Thank you for choosing our resort as your accommodation during your holiday in Bali and for taking the time to share your kind review of us to the TripAdvisor readers. It is very delightful to receive your compliments to The Royal Beach Seminyak Bali and we are pleased to read that you enjoyed our strategic location, beautiful grounds, lush tropical gardens as well as our outstanding pool area. Most of all, we are happy and proud to read your appreciation toward the service provided by our team who is always doing the most to make our Royal Guests feel welcomed. I will definitely share your genuine recognition for them. I do hope the charm of our Balinese authentic property entice you to come back and if i can be of any assistance regarding your future booking, do not hesitate to contact me directly at ge@theroyalbeachseminyakbali.com as i will be more than happy to assist. Dumogi Rahayu, Eka Rosiana Dewi Assistant Guest Experience Manager

Craig G. Couples - 18/08/2019 AccorHotels review
« Wonderful hotel »

Lovely staff, good pool, great location, breakfast excellent, overall lovely hotel would stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Craig G., We much appreciate that you have taken your time to answer our online survey and for your loyalty to Accorhotels. It is delightful to hear that you had a wonderful time at our Balinese authentic property. We are pleased to read that you enjoyed our outstanding pool, strategic location as well as our generous buffet breakfast. Thank you for mentioning our staff in such a kind way, i won't miss the opportunity to share your lovely notes with them. We couldn't wait to welcome you back for another great experience at our resort and if i can be of any assistance regarding your future booking, do not hesitate to contact me directly at ge… as i will be more than happy to assist. Dumogi Rahayu, Eka Rosiana Dewi Assistant Guest Experience Manager

Larry W. Families - 18/08/2019 AccorHotels review
« Our stay at the Royal Beach Seminyak »

I was staying at the Royal with my wife and 8 year old daughter as part of the welcome to Accor Plus membership. During our 2 night stay, we found the hotel VERY large, generally very well presented, and the staff very efficient and caring. Our room was far from the pool and reception, and we found the security at the hotel intrusive and rather overdone. Room contents, food, the swimming pools and extensive gardens were 2nd to none. We were given a welcome flower garland, welcome drink and welcome letter from Management, which we found really touching, treating the Accor member guest with special attention, which we have not found at other Accor hotels we have stayed at.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Larry W., We much appreciate that you have taken your time to answer our online survey and for your loyalty to Accorhotels. It was a great pleasure hosting you with your beloved family at The Royal Beach Seminyak Bali and we are particularly pleased to read that you had a wonderful experience from the minutes we welcome you at the resort. Thank you for highlighting our spacious room, foods, outstanding pool as well as our lush tropical garden. We are also particularly glad as our loyalty guest, you were satisfied with the service provided by our team. I won't miss the opportunity to share your lovely notes with them. On the other hand, i would like to express my sincerest apology for our security team's behavior that unintentionally had given an unpleasant impression. Rest assured that this is not reflecting the true standard of The Royal Beach Seminyak Bali as our guest's comfort and safety are our top priority. Our Chief Security is doing some follow up to improve the of our service and review the procedure. We are looking forward to welcoming you back on a brighter side and if i can be of any assistance regarding your future booking, do not hesitate to contact me directly at ge… as i will be more than happy to assist. Dumogi Rahayu, Eka Rosiana Dewi Assistant Guest Experience Manager

Friends getaway - 18/08/2019 TripAdvisor review
« Wonderful weekend »

Travelling with friends, we had a lovely stay at this resort. The staff were very friendly and we didn't have to leave as everything is there... beautiful pool area and grounds too. Breakfast was one of the best offerings I've been to with variety.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Niikees, We much appreciate that you have taken your time to share your kind review of us to the TripAdvisor readers. It is very rewarding to hear that you had a wonderful weekend at The Royal Beach Seminyak Bali and we are pleased to read that you enjoyed our outstanding pool, lush grounds as well as our generous buffet breakfast. Thank you for mentioning the friendliness of our team, i will definitely share your lovely feedback with them and i am sure that they will be very happy to know that they were contributed to craft your memorable stay with us. I do hope the charm of our Balinese authentic property entice you to come back and if i can be of any assistance regarding your future booking, do not hesitate to contact me directly at ge@theroyalbeachseminyakbali.com as i will be more than happy to assist. Dumogi Rahayu, Eka Rosiana Dewi Assistant Guest Experience Manager

Diarmuid H. Couples - 17/08/2019 AccorHotels review
« ANOTHER EXTREMELY ENJOYABLE VISIT »

Always a pleasurable experience. From the amazing location, the beautiful gardens, the delicious expansive breakfast, friendly staff not to mention the lovely stylish rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diarmuid H., Thank you for your trust to The Royal Beach Seminyak Bali and for your loyalty to Accorhotels. It is very rewarding to hear that once again you had an enjoyable stay at The Royal Beach Seminyak Bali. We much appreciated that you have taken your time to share your moments with us and highlighting our strategic location, lush tropical garden, generous buffet breakfast, the friendliness of our staff as well as our Balinese authentic room. Your lovely feedback is very encouraging and i will definitely share with the entire team. We are looking forward to welcoming you back for another great experience at our resort and if i can be of any assistance regarding your future booking, do not hesitate to contact me directly at ge… as i will be more than happy to assist. Dumogi Rahayu, Eka Rosiana Dewi Assistant Guest Experience Manager

Joanne Solo - 17/08/2019 AccorHotels review
« Wonderfully relaxing stay! »

Loved my stay - the staff were truly wonderful and the beach pool and gardens were beautiful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joanne, We much appreciate that you have taken your time to answer our online survey and for your loyalty to Accorhotels. We are thrilled to hear that you could fully unwind and relax while staying at The Royal Beach Seminyak Bali. It is also very delightful to read that you enjoyed our outstanding pool with the beach view as well as our lush tropical garden. Thank you for mentioning our team in such a kind way, i will personally convey your genuine recognition for them. Meanwhile, we have taken a good note to your remark concerning our property that needed an update, as we strive to deliver satisfaction for our guest, every year we do lots of maintenance within our property until the real renovation is started. We do hope the tranquil atmosphere within our property entice you to come back and if i can be of any assistance regarding your future booking, do not hesitate to contact me directly at ge… as i will be more than happy to assist. Dumogi Rahayu, Eka Rosiana Dewi Assistant Guest Experience Manager

Joanne M. Families - 16/08/2019 AccorHotels review
« A super classy, yet traditional venue in an amazing location with top class staff! You’ve done it again & we can’t wait to come back. »

This was our 3rd time at The Royal beach Seminyak & we decided to bring our family & friends this time for my 50th birthday celebration and I wasn’t disappointed. The staff are amazing, nothing is too difficult, the rooms are well appointed with everything you need in a hotel room & the grounds around the hotel are spectacular. We wanted our family & fiends to experience a traditional hotel with a classy feel & they were not dissappointed either. The Themed dinners were awesome, especially the Teppanyaki night. The food was memorable and again, your staff are to be commended for their professionalism and expertise when it comes to looking after their customers. We’ll definitely be back! Joanne & Steve M. 4-11 Aug 2019

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joanne M., Thank you for your trust to The Royal Beach Seminyak Bali and for your loyalty to Accorhotels. First of all, happy belated birthday to you and i would like to extend my gratitude for choosing us again to celebrate your special occasion here at our unique and authentic Balinese property. We are grateful to hear that once again we have successed to deliver satisfaction on your recent stay at our resort. Your compliments toward the service from the Royal team, the facilities provided, our lush grounds as well as our thematic dinner with its food quality are very heartwarming. Your appreciation and genuine recognition are a wonderful encouragement for the entire team and will certainly be shared. We couldn't wait to welcome you back in the nearest future and if i can be of any assistance regarding your future booking, do not hesitate to contact me directly at ge… as i will be more than happy to assist. Dumogi Rahayu, Eka Rosiana Dewi Assistant Guest Experience Manager

Windajuni Couples - 16/08/2019 AccorHotels review
« The hotel is excellent... »

The hotel is excellent... Very comfortable to stay very kind staff and also very helpfull, nice room, complete breakfast ... Amazing sunset view❤️

Our hotel has responded to the review
Our hotel has responded to the review

Dear Windajuni, We much appreciate that you have taken your time to answer our online survey. We are delighted to read that you had a wonderful experience at The Royal Beach Seminyak Bali. Thank you for highlighting the service from the Royal team, the facilities provided as well as our generous buffet breakfast. Your lovely feedback is a wonderful encouragement for the entire team and will certainly be shared. We are looking forward to welcoming you back and if i can be of any assistance regarding your future booking, do not hesitate to contact me directly at ge… as i will be more than happy to assist. Dumogi Rahayu, Eka Rosiana Dewi Assistant Guest Experience Manager

Kate A. Couples - 15/08/2019 AccorHotels review
« Amazing! »

We thoroughly enjoyed our stay! Lovely rooms, location, staff, spa and food. Would highly recommend!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kate A., We much appreciate that you have taken your time to answer our online survey and for your loyalty to Accorhotels. It was a great pleasure hosting you at our Balinese authentic property and we are pleased to hear that you had a wonderful experience during your stay with us. Thank you so much for highlighting our spacious rooms, strategic location, the Royal team, Namaya spa as well as our foods. Please accept my gratitude for recommending the Royal Beach Seminyak Bali. It is a great reward for the whole team and i will definitely share your lovely feedback with them. We couldn't wait to welcome you back in the nearest time and if i can be of any assistance regarding your future booking, do not hesitate to contact me directly at ge… as i will be more than happy to assist. Dumogi Rahayu, Eka Rosiana Dewi Assistant Guest Experience Manager

Gjm Couples - 15/08/2019 AccorHotels review
« Perfect! »

The location is great! Staff always so friendly and happy to help! Fabulous buffet breakfast and the meals at night were also of a great standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GJM, We much appreciate that you have taken your time to fill in our online survey and for your loyalty to Accorhotels. Such a beautiful reward to hear that you had a pleasant experience at our Balinese authentic resort. We are pleased to read that you enjoyed our strategic location, generous buffet breakfast as well as the other meals at our restaurant. It is also very delightful to know that you found our team friendly and attentive. I won't miss the opportunity to share your lovely feedback and genuine recognition for them. Let The Royal Beach Seminyak Bali become a place where you feel welcome at paradise island, so if i can be of any assistance regarding your future booking, do not hesitate to contact me directly at ge… as i will be more than happy to assist. Dumogi Rahayu, Eka Rosiana Dewi Assistant Guest Experience Manager

Andrew D. Couples - 14/08/2019 AccorHotels review
« Very relaxing »

The environment is very welcoming and staff are very friendly, and we love the open garden based environment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew D., We much appreciate that you have taken your time to answer our online survey and for your loyalty to Accorhotels. It is very delightful to see how much you enjoyed the tranquility within our property as well as our lush tropical garden offering a very relaxing and quiet atmosphere in the heart of vibrant Seminyak. Thank you very much for highlighting the good services provided by our team who is always doing the most to make our Royal Guests feel welcomed. I won't miss the opportunity to share your lovely notes with them. We couldn't wait to welcome you back for another great experience at our resort and if i can be of any assistance regarding your future booking, do not hesitate to contact me directly at ge… as i will be more than happy to assist. Dumogi Rahayu, Eka Rosiana Dewi Assistant Guest Experience Manager

Titiana W. Solo - 13/08/2019 AccorHotels review
« Amazing! »

All the staff that I came across - from the Front Desk to the gardeners - they were so helpful & friendly. Location is perfect and very clean as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Titiana W., Thank you so much for having answered our online survey and for your loyalty to Accorhotels. Its is very delightful to hear that the whole staff have been attentive and thoughtful making your overall stay Memorable. I am also glad that you enjoyed our strategic location with its cleanliness in front of Seminyak beach and in a walking distance with many interesting places such as great restaurants or shops. I won't miss the opportunity to share your encouraging feedback with the entire team. We are looking forward to welcoming you back in the nearest time and if i can be of any assistance regarding your future booking, do not hesitate to contact me directly at ge… as i will be more than happy to assist. Dumogi Rahayu, Eka Rosiana Dewi Assistant Guest Experience Manager

Suzanne M. Friends - 13/08/2019 AccorHotels review
« Five Star Service at an Authentic Bali Resort »

This is a luxury resort with five star service whilst maintaining the authentic Balinese experience! I would certainly recommend this resort to anyone. Also in a great location for shopping in Seminyak! Doni, the food & beverage director also deserves a special mention for his friendliness & visibility …… always available and making sure we were enjoying our stay and had no issues.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suzanne M., We much appreciate that you have taken your time to answer our online survey and for your loyalty to Accorhotels. Such a beautiful reward to hear how much you enjoyed our Balinese authentic resort with its strategic location in a walking distance with many interesting places such as great restaurants or shops. Doni and the rest of the team will be very delighted to read that their personal service and care were able to craft your memorable stay with us. I will definitely share your recognition for them. Finally, please accept my gratitude for recommending the Royal Beach Seminyak Bali. I do hope the charm of our resort entice you to come back and if i can be of any assistance regarding your future booking, do not hesitate to contact me directly at ge… as i will be more than happy to assist. Dumogi Rahayu, Eka Rosiana Dewi Assistant Guest Experience Manager

Brett K. Business - 13/08/2019 AccorHotels review
« Excellent »

Very relaxing, with beautiful facilities and staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brett K., We much appreciate that you have taken your time to answer our online survey. It is very delightful to hear that you could fully unwind and relax while staying at our Balinese authentic resort. I am also pleased to read that our facilities and the service provided by our staff up to your expectations. Thank you so much for your lovely feedback and i will definitely share with the whole team. I do hope the charm and tranquil atmosphere of our property entice you to come back. If i can be of any assistance regarding your future booking, do not hesitate to contact me directly at ge… as i will be more than happy to assist. Dumogi Rahayu, Eka Rosiana Dewi Assistant Guest Experience Manager

Annette B. Couples - 12/08/2019 AccorHotels review
« Very relaxing with wonderful staff & beautiful food »

The days started amazing with a beautiful buffet breakfast & wonderful friendly staff always very welcoming. Lunch & dinner were equally lovely as we watched the waves or sunset in the evening.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Annette B., We much appreciate that you have taken your time to answer our online survey and for your loyalty to Accorhotels. We are very grateful to hear how much you enjoyed your experience while staying at The Royal Beach Seminyak Bali. We are also pleased to read that our foods from breakfast to dinner up to your expectation. Thank you very much for highlighting the good services provided by our team who is always doing the most to make our Royal Guests feel welcomed. Your lovely notes and genuine recognition are a wonderful encouragement for the entire team and will certainly be shared. We couldn't wait to welcome you back and if i can be of any assistance regarding your future booking, do not hesitate to contact me directly at ge… as i will be more than happy to assist. Dumogi Rahayu, Eka Rosiana Dewi Assistant Guest Experience Manager

Rosemary Friends - 12/08/2019 AccorHotels review

It was average. The staff were wonderful however the hotel looked worn and needing an update. The floorboards in our room were coming up. The mattress uncomfortable and the shower water most days would not give hot water.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rosemary, We much appreciate that you have taken your time to answer our online survey. I regret to hear that your stay experience at our Balinese vintage property did not fully satisfying. Please accept my sincerest apologies for the inconvenience you have encountered concerning our facilities. Rest assured that i have shared your detail feedback with the related team and we are taking the appropriate measures to address the problem and prevent future occurrence. Further to your remarks concerning our property that needed an update, as we strive to deliver satisfaction for our guests, every year we do a lot of maintenance in our resort until the real renovation come up. On the other hand, thank you for mentioning our team in such a kind way, i will definitely share your recognition for them. Once again, i do apologize for the inconvenience and i do hope you will give us another opportunity to welcome you back on a brighter side at The Royal Beach Seminyak Bali. Dumogi Rahayu, Eka Rosiana Dewi Assistant Guest Experience Manager

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