Hotel - Sofitel Hangzhou Westlake
Sofitel Hotel Sofitel Hotel

Sofitel Hangzhou Westlake Hotel

4.0/5 769 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
  • Babysitting on request
  • Boat excursions  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 6 meeting room(s)
  • Conventions hotel
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Hotel location

Your meetings and events

Hangzhou meetings and events find a scenic backdrop along the waterfront at Sofitel Hangzhou Westlake. The Xi Hu Room hosts events of up to 150 guests while 5 additional rooms host smaller meetings and gatherings.The hotels state of the art meeting facilities feature LCD projectors laser pointers a variety of additional A-V equipment and wireless Internet connections.The Inspired Meetings Planner and professional events team are on hand to lend their expertise to each meeting seminar and event.

Sofitel Hangzhou Westlake Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
Board Room 29 m2 2 m 0 10 0 0 0
Wu Shan Room 49 m2 2 m 0 12 20 0 0
Long Jing Room 57 m2 2 m 35 25 30 28 20
Emperor Room 94 m2 2 m 70 30 35 60 60
Le Lac 236 m2 3 m 100 50 50 80 120
Jade Room 310 m2 2 m 180 60 60 160 190
    • Indoor and Outdoor facilities
    • Podium
    • Day light
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Fine Cuisine
    • Wedding ceremony
    • Wedding co-ordinator
    • Accommodation
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Many of the 233 guest rooms boast stunning views of the legendary West Lake Avenue through large bay windows, and are all equipped with MyBed beds, high-speed Internet access and a wide range of digital TV channels. Rain showerheads are also available.

  • 233 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 6 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • WIFI in your room
    • Baby bed
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Microwave in room
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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See all our restaurants and bars
4.6/5 AccorHotels Rating 2,591 reviews

Our guest reviews for
Sofitel Hangzhou Westlake

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 769 reviews
Wayne K. Business - 11/09/2019 AccorHotels review
« Great hotel in a great location! »

Very good staff were very helpful and happy and the room was clean and welcoming!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wayne K., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Rach Y. Friends - 27/08/2019 AccorHotels review
« Very satisfied with stay »

Excellent service from the staff from the moment we checked in. Was given welcome drink as Accor member. When we requested for late check out, staff agreed with a smile readily and extended till 3pm. When we needed amenities late at night, housekeeping staff did it with a cheerful heart. Besides the excellent service, location of hotel was great. Walking distance to West Lake.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ying Ying Rachel Y., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. Thanks for your loyalty to Accor, welcome to Sofitel. It is always a pleasure to receive positive feedback. Especially you highly praised the service quality. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

MichaelvanL2019 Couples - 24/08/2019 TripAdvisor review
« Great Staff »

Within 20 minutes of our arrival in our room, I had cut my foot and my wife realised she had left a sum of money at the last hotel. The two staff members could not have been more helpful. Yuna accompanied me to the Clinic, while Anisa rang the hotel on our behalf. They both had excellent English language skills. Both problems were quickly resolved. Thanks!

Our hotel has responded to the review
Our hotel has responded to the review

Dear MichaelvanL2019, We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team.Especially share with Yuna & Anisa. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

David L. H. K. Business - 20/08/2019 AccorHotels review
« Comfort and clean »

Impressed with the front desk staffs services, and breakfast with different varieties of food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David Hock K. L., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I know we have a lot of space to improve, so we 'll continue do better. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Bryson Y. Solo - 12/08/2019 AccorHotels review
« Good Hotel! location is great! »

Location is great because its located in front of westlake! and its easy to go to temple from Hotel by walk! Receptionists are friendly. I think her name is Christina.! Thanks for upgrading a room.! Hotel bath is really nice! I didnt have breakfast but I heard its really great.! Thank you Christina! If I have to say bad things. 2 Things. Firstly, I requested city view because I heard its so nice.! But they gave me the concrete View which you can see another people in another Building.! Second, Concerige was great, but I think some cannot speak English.! Except these! It was perfect!! If I have a chance to go to Hangzhou, I will definately revisit again! Thank you for your cooperation!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gyeong Hun Y., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. The terrific location is always recommended by our guests, I am so happy you also agree with it.I will share your comments with our team,especially with Christina and others staffs in front office. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. secondly, we'll continue to training the English skills, so that we can provide you a more perfect service. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

C.l. Families - 22/07/2019 AccorHotels review
« Sofitel Hangzhou Westlake »

In general very positive. Sofitel has conquered my family, I would say. Special thanks to staff Yu Lan (于兰), who did a great job in the maid service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.L., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. I will share your comments with our team,especially with Yu Lan (于兰) and others staffs in HSKP department. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Felix Business - 20/07/2019 AccorHotels review
« Great expeience in the hotel »

Great breakfast, room service, front desk, it is a favor hotel I liked

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Z., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Winnie Families - 03/07/2019 AccorHotels review
« Very pleasant! »

It was very considerate for the hotel staff to help arranging a delay in our check out to facilitate our late flight. Besides, when asked another staff to help to give us more lotion owing to our skin dryness, she was very sweet to offer us extra lotion and other materials! Will definitely stay here again in the future!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear winnie C., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Kenny W. Business - 01/07/2019 AccorHotels review
« Director »

Location is perfect, the food is excellent. However, the only thing I don't like is the air flow in the conference room, located in the basement 1, is very bad, especially when it is crowded.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.W., Thank you for taking the time and telling us about your experience. Your stay experience did not meet your expectation, please accept our sincerest apologies, we are sorry to the meeting rooms facilities, and air flow in B1 has been addressed accordingly, it is our hope to invite you back and experience higher quality of experience, we ensure you to see the improvements. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Yi Z. Business - 01/07/2019 AccorHotels review
« satisfied with overall experience »

I am frequent customer of this particular site. Normally I would receive free upgrading service, promote my two-bed room to single-queen/king-sized room. Breakfast had been serviced fresh and on-time.

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的张先生: 感谢惠赐有关下榻 Sofitel Hangzhou Westlake 的宝贵意见。 很高兴知道您是我们的忠诚客户,感谢您对我们服务的认可和再次选择,我一定会和我的团队分享您的反馈,相信这一定是对我们最大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的每一次光临都满意愉快。 谨启 Hedy Hu 宾客体验经理 杭州索菲特西湖大酒店

Steven L. Families - 27/06/2019 AccorHotels review
« stay with sofitel Hangzhou westlake hotel »

I wanted to send my sincere thanks to your concierge team for their excellent service rendered during my stay in you hotel during the 21-25 June Also to extend my appreciation to Robin who has kindly helped to arrange the package local tour and making extra efforts in enabling me to proceed with the local tour booking, fully sympathetic towards my situation of a foreigner without a local telephone number, wechat account and unable to transmit money for the deposit required for the local tour. Such exemplary service fully deserved our acknowledgement and our appreciation and certainly would look forward to future stay with Sofitel Hotel in Hangzhou and around the world Thanks steven

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steven L., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team especially to Robin & concierge team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Kc Business - 26/06/2019 AccorHotels review
« A sofitel experience as usual »

Sofitel is always my preference. the experience is consistent everywhere, so is here. Housekeeping service is nice and friendly. The room is sweet and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yin C., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback about location especially housekeeping service as well as room. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

H. Business - 23/06/2019 AccorHotels review
« too noisy at night »

at night, the music from Bar was too loud

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的胡先生, 感谢您花时间分享您的经历。虽然我们希望能够给您更好的住宿体验,但您的评论对我们学习并改进我们的服务非常重要。很抱歉噪音问题给您带来的困扰,我们一直持续追踪噪音问题,并和政府相关部门反应和沟通解决,希望我们的用心和努力能赢得您的再次光临,我们确保给您提供更高品质的服务。 祝好, Hedy 宾客体验经理 杭州索菲特西湖大酒店

L. S. M. Families - 23/06/2019 AccorHotels review
« Comfortable »

Staff are friendly , polite and helpful........foods and beverage are tasty ....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shin m. L., It is always a pleasure to receive positive feedback about location especially staffs as well as food. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Anonymous Business - 23/06/2019 AccorHotels review
« quite excellent experience »

amenities were great, the staff friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James D., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Utkarsh D. Business - 21/06/2019 AccorHotels review
« Good hotel and great location »

Always enjoy my stay at this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Louis Couples - 19/06/2019 AccorHotels review
« Spacious and clean room. Great environment. »

Like the the room size and the atmosphere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ching Yong C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Robin Y. Couples - 18/06/2019 AccorHotels review
« Service needs improvement »

Well, sky garden bar is closed even though wether is fine! The chairs in le chinois was too loud, the waitress offered coffee again even coffee was on the table, funny thing was she spoke Chinese to an Indian man? Lounge service was great and with nice view though

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Yu尊敬的于先生, We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. 非常遗憾您的整体体验未能达到您的预期,空中花园确实是个很好的观景的平台,由于在顶层,出于安全考虑,在非营业时间保持关闭状态,不过我们乐意随时引领您参观。很高兴知道您是我们的白金卡会员,感谢您的忠诚选择以及青睐。 我是酒店的宾客体验经理,对于您提出的服务体验不达预期,我深表歉意,一直以来,我们都持续关注并努力提升服务质量,希望我们的努力会在您的再次入住时给您带来不一样的体验。如有任何需要,请随时联系我。 谨启, 胡茵茵 宾客体验经理 杭州索菲特西湖大酒店

Francois Families - 11/06/2019 AccorHotels review
« Above the average, but not at the expected level »

Excellent food quality, specially in the Chinese style restaurant. Only one negative point: there is no mineral/still water in the beverage menu. After requesting it, waiter brought us a 1,5 Lt plastic bottle from a Chinese brand (retail price 8 cny) and pretended to charge us 100 CNY for it, abusive price...that we refused. Good room quality/room service, cleanliness. But unfortunately too few English speaking personnel in the hotel. Except the Concierge (top), we needed to explain 3 times our requests at the reception counter to be finally attended by a basic English speaking persons. Same problem at the breakfast buffet, where a simple request (could we please have a cup of green tea?) had to be repeated to many people before being understood. It's nice to hear all the cleaning staff saying "bonjour", but maybe more English speaking personnel would be better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francois-Xavier C., Thank you for taking the time to tell us about your experience at the Sofitel Hangzhou Westlake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please allow me to explain the charge of water, the 750ml bottle of Evian or Perrier is available in hotel, and the price is CNY98net. You mentioned that plastic bottle of local water was given and the price presented CNY100. There's a misunderstood and i do a sincerest apologize. Trust me please. About the English speaking, as we all know that it's necessary for a 5 stars hotel that provide a high quality service to guest. We're planing the English lesson and it'll on-board from next week. We're focus on to improve our skills and try our best to provide the high quality service. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Michelle W. Families - 10/06/2019 AccorHotels review
« good environment, very near to West Lake »

good environment, very near to West Lake. breakfast is tasty

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

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