Hotel - Sofitel Hangzhou Westlake
Sofitel Hotel Sofitel Hotel

Sofitel Hangzhou Westlake Hotel

4.0/5 732 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
  • Babysitting on request
  • Boat excursions  (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 6 meeting room(s)
  • Conventions hotel
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Hotel location

Your meetings and events

Hangzhou meetings and events find a scenic backdrop along the waterfront at Sofitel Hangzhou Westlake. The Xi Hu Room hosts events of up to 150 guests while 5 additional rooms host smaller meetings and gatherings.The hotels state of the art meeting facilities feature LCD projectors laser pointers a variety of additional A-V equipment and wireless Internet connections.The Inspired Meetings Planner and professional events team are on hand to lend their expertise to each meeting seminar and event.

Sofitel Hangzhou Westlake Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
Board Room 29 m2 2 m 0 10 0 0 0
Wu Shan Room 49 m2 2 m 0 12 20 0 0
Long Jing Room 57 m2 2 m 35 25 30 28 20
Emperor Room 94 m2 2 m 70 30 35 60 60
Le Lac 236 m2 3 m 100 50 50 80 120
Jade Room 310 m2 2 m 180 60 60 160 190
    • Indoor and Outdoor facilities
    • Podium
    • Day light
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Fine Cuisine
    • Wedding ceremony
    • Wedding co-ordinator
    • Accommodation
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 233 rooms

Our restaurants and bars

See all our restaurants and bars
4.6/5 AccorHotels Rating 2,443 reviews

Our guest reviews for
Sofitel Hangzhou Westlake

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 732 reviews
Francois Families - 11/06/2019 AccorHotels certified review
« Above the average, but not at the expected level »

Excellent food quality, specially in the Chinese style restaurant. Only one negative point: there is no mineral/still water in the beverage menu. After requesting it, waiter brought us a 1,5 Lt plastic bottle from a Chinese brand (retail price 8 cny) and pretended to charge us 100 CNY for it, abusive price...that we refused. Good room quality/room service, cleanliness. But unfortunately too few English speaking personnel in the hotel. Except the Concierge (top), we needed to explain 3 times our requests at the reception counter to be finally attended by a basic English speaking persons. Same problem at the breakfast buffet, where a simple request (could we please have a cup of green tea?) had to be repeated to many people before being understood. It's nice to hear all the cleaning staff saying "bonjour", but maybe more English speaking personnel would be better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francois-Xavier C., Thank you for taking the time to tell us about your experience at the Sofitel Hangzhou Westlake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please allow me to explain the charge of water, the 750ml bottle of Evian or Perrier is available in hotel, and the price is CNY98net. You mentioned that plastic bottle of local water was given and the price presented CNY100. There's a misunderstood and i do a sincerest apologize. Trust me please. About the English speaking, as we all know that it's necessary for a 5 stars hotel that provide a high quality service to guest. We're planing the English lesson and it'll on-board from next week. We're focus on to improve our skills and try our best to provide the high quality service. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Michelle W. Families - 10/06/2019 AccorHotels certified review
« good environment, very near to West Lake »

good environment, very near to West Lake. breakfast is tasty

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

William S. Couples - 09/06/2019 AccorHotels certified review
« Perfect location »

The location of the hotel is perfect. It's only 2-minutes walk from the West Lake. 10-minutes walk from the underground station. The swimming pool is rather small. Fortunately not many people used the pool during my stay. The size of the pool is perfect for us when there were no other guests. It's quite disappointing that the roof garden is not open during our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Siu Hung S., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. I am so glad to know that you're satisfied with the overall experience. It's truly that the Sky Garden at the top roof is a magnifique place to have the view. You can contact our heartists to serve you anytime, and we'd like to escort you to there and take photos to keep memories in your mind. Thank you again for sharing your experience, and we hope to have another chance to invite you back and show you more nice things to you. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Allen T. Couples - 04/06/2019 AccorHotels certified review
« A great hotel for comfort and service »

A convenient location from West lake and metro station, excellent spread of foods for breakfast and dinner.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kim Ann T., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

A G. Families - 02/06/2019 AccorHotels certified review
« Very good. »

The staff were very helpful and the room was good. We have enjoyed our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandy G., Thank you for sharing your experience with us. It is always pleasure to receive a positive feedback about our ambassadors. I will share it with our team. We hope to welcome you back and wish your next visit is as pleasant as previous one. Hedy Hu G. Experience Manager Sofitel Hangzhou Westlake

Steve Business - 02/06/2019 AccorHotels certified review
« Five Star Hotel on Westlake in Hangzhou »

Great hotel with great service and amenities. Right off West Lake in a nice area. Great restaurants and shops nearby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steven Andrew K., Welcome again and thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Yoav B. Solo - 27/05/2019 AccorHotels certified review
« Very nice hotel »

A bit of France in the east

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yoav B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Jinchun L. Couples - 27/05/2019 AccorHotels certified review
« Well prepared accommodation with typical Sofitel style »

Enjoy priority club fruit and good food in Yongjin restaurant, impressive coffee machine in hotel room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jin Chun L., Thank you for posting a positive review on survey. We are happy to know that your stay with us was fantastic, we hope with your recommendation, more and more guest would love Sofitel Hangzhou. We appreciate your sharing again, and looking forward to see you back. Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

T. B. C. Families - 27/05/2019 AccorHotels certified review
« Wonderful »

We were definitely treated like a VIP during our stay at Sofitel Hangzhou.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Boon C. T., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Y. B. Business - 23/05/2019 AccorHotels certified review
« Very satisfied »

5th floor is the greatest stay I ever experience. Compare to 2nd floor or 4th floor I stayed before.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Beng How Y., Thank you for your reviews on survey. It is always a pleasure to receive guest's feedback. I will share your comments with our team. It's important to drive us to improve the quality of service. Looking forward to see you again! Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Fy Business - 21/05/2019 AccorHotels certified review
« Super! »

Professional and friendly

Our hotel has responded to the review
Our hotel has responded to the review

敬爱的冯女士, 感谢您对我们的积极评论!我们十分高兴听到您在我们酒店过得愉快,并十分期待您的再次光临。 祝好, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Family - 21/05/2019 TripAdvisor review
« A great solid 5 star hotel »

let me start by saying amongst thousands of hotels in Hangzhou, I'm glad I chose Sofitel Westlake. As others have pointed out, it has really really good location, within walking distance to Westlake and great staff, what struck me is that the staff went above and beyond to make my stay amazing. Upon check in, a staff asked when I'd like my birthday cake to be delivered and assisted me throughout my stay. I think her name is Yuna. The front desk staff was also accommodating when we asked to borrow an iphone charger. It was delivered promptly to our room. The concierge is also helpful. Overall I highly recommend Sofitel Westlake

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle N, We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. The terrific location is always recommended by our guests, I am so happy you also agree with it.I will share your comments with our team, especially with Yuna and others staffs in front office. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Joel Business - 18/05/2019 AccorHotels certified review
« Good experience overall »

Everything is good besides check out experience.

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的周先生: 感谢惠赐有关下榻 Sofitel Hangzhou Westlake 的宝贵意见。 很高兴知道您对整体住宿的满意点评,我们也很乐意知道您对退房体验的意见和建议,不知道是哪方面的问题是您困惑?如果可以, 请您随时和我联系,我一定乐意倾听您的反馈。 再次感谢您与我们分享您的体验,我们真诚地期待您的再次光临。 谨启 Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Ho H. Business - 17/05/2019 AccorHotels certified review
« Wonderful stay in a comfortable and Luxurious Hotel. »

Marvelous stay in a comfortable and Luxurious Hotel. Excellent facilities and breakfast. The staff is friendly and helpful. This is my second times stay in Sofitel Hotel. It would be great if can stay in a west lake view room for my next visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ho H., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Besides, i have already make a notes on your profile that arrange the room facing avenue as your requests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Jin M. Business - 13/05/2019 AccorHotels certified review
« All the services satisfactory »

I was happy to stay at the Sofitel Hangzhou Westlake. The room was kept clean and commodity was well prepared. I would like stay again for the next business trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jin M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

L. T. S. Business - 12/05/2019 AccorHotels certified review
« Superb service with a smile »

Second time staying in Sofitel West Lake Hangzhou due to it's clean, neat and spacious room, wonderful spread of buffet breakfast, proximity within walking distance to West lake with abundant eateries and shopping centers. Price wise is very reasonable for a corporate client of Bosch Group. I will again stay in Sofitel for my next visit to Hangzhou. Thank you for providing me with such a pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tuck S. L., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Anonymous Business - 10/05/2019 AccorHotels certified review
« Perfect location and friendly staff »

The hotel locates right next to the West Lake and is close to local restaurants and shops. Most staff were friendly and patient. My room was clean and tidy all the time. I felt safe and relaxed to stay there. Also, I highly recommend the cafe, as the breakfast and lunch were quite delicious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear W. Ya, We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Martin T. Solo - 01/05/2019 AccorHotels certified review
« Very impressed »

I've stayed in many Sofitels and I thought this stay was among the best. All the staff I met appeared to take a genuine pride in their work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin T., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Business - 30/04/2019 TripAdvisor review
« Beware of the 'Free Drink' vouchers... »

Checked in for 1 night recently, the hotel and the room is well appointed and right on the West Lake. Staff are friendly and everything is up to a reasonable standard for Sofitel property. Le Club members beware, the 'Welcome Drink' voucher (which on this occasion surprisingly included and selection of spirits) is not free if you choose a mixer such as tonic water to go with the gin! Credit to the Lobby Lounge staff for raising this at the time we ordered (the gin is free but the tonic is not), thinking a couple of bucks (perhaps) for a mixer was a bit stiff but at least they mentioned it at the beginning. What was a the BIG surprise was the RMB89 check(approx USD$13) for the mixer. Now that's a welcome drink with a sting in tail....

Sswong Families - 24/04/2019 AccorHotels certified review
« Pleasant stay »

Great location with friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wong F., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

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