Hotel - Palazzo Caracciolo Napoli - MGallery
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Palazzo Caracciolo Napoli - MGallery

4.5/5 3,085 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 20  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Sauna (Paying)
    • Tanning salon
  • Babysitting on request
  • Beach and water sports  (Nearby)
    • Kayaking
    • Pedal boat
    • Private beach
  • Bowling  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 23:00-06:30
    • Opening hours : Week-end 23:00-06:30

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ANSALDO6.1 km / 3.79 mi TELECOM2.5 km / 1.55 mi
FIAT MERIDIONALE1.6 km / 0.99 mi

Exhibition centre

MOSTRA D'OLTREMARE8.8 km / 5.47 mi

Your meetings and events

All meeting rooms are inside the hotel apart from the Museo Diocesano, which is 328 yds (300 m) away.

Palazzo Caracciolo Napoli - MGallery Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BRACCO 14 m2 3 m 12 10 12 7 0
POLITEAMA 15 m2 3 m 15 10 12 7 0
MERCADANTE 18 m2 3 m 0 0 6 0 0
SANNAZZARO 30 m2 3 m 10 10 10 15 0
BELLINI 35 m2 3 m 0 0 12 0 0
TRIANON 36 m2 3 m 30 22 18 21 0
AUGUSTEO 40 m2 3 m 27 18 18 21 0
SAN CARLO 78 m2 3 m 78 42 42 43 0
    • Flipchart
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 146 rooms

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 2,121 reviews

Our guest reviews for
Palazzo Caracciolo Napoli - MGallery

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 3,085 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Amisha S. Families - 15/07/2019 AccorHotels certified review
« Mrs »

Staff attentiveness great. Very willing to assist. Rooms comfortable. Hotel in a good location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs, We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM

Adina T. Families - 14/07/2019 AccorHotels certified review
« Good hotel. »

Nice room, good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ADINA T., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM

Jordi E. Couples - 12/07/2019 AccorHotels certified review
« Satisfactoria »

Satisfactoria

Our hotel has responded to the review
Our hotel has responded to the review

Estimado/a jordi e., Le agradecemos enormemente sus comentarios en relación a su estancia en Palazzo Caracciolo Napoli - MGallery by Sofitel. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. En MGallery, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Martina Somma Assistant to GM

Anonymous Couples - 09/07/2019 AccorHotels certified review
« Lovely Hotel »

Room Excellent and restaurant food and breakfast very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catherine B., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery by Sofitel. It is always a pleasure to receive positive feedback, we really appreciated that you enjoyed the service and the hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM

Gerard N. Families - 08/07/2019 AccorHotels certified review
« Fantastic building, excellent guest service and facilities. »

The hotel gave me an upgrade as a LeAccor member - the suite was huge and quite unlike any place I'd ever stayed before. The only improvement I would make to the hotel is that the gym facilities are limited. Every part of the experience was fantastic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gerard N., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery by Sofitel. It is always a pleasure to receive positive feedback. We really appreciated that you enjoyed the service and the hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM

David Friends - 07/07/2019 AccorHotels certified review

Fridge was warm. Air conditioning was not cold enough.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David P., Thank you for taking the time to tell us about your experience at the Palazzo Caracciolo Napoli - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Martina Somma Assistant to GM

Jpmdc Families - 03/07/2019 AccorHotels certified review
« loyalty you said? »

haven't been on this date? why? because of a buggy system and the worst customer client from AccorHotel Called them, wrote them, the booking system is not even listed! So we paid for a booking with the wrong dates because of it and only got as answer from Accor "the T&C" doesn't allow us to change or refund. No more excuse after being a gold and platinum member for over 10 years. They can be sure they've lost a customer and that they should stop asking this kind of survey. I'm still waiting for an answer from them, over 15 days now....Just being charged of the 1000€

Anonymous Friends - 03/07/2019 AccorHotels certified review
« Generally great except the air conditioning »

Everything was lovely, except the air conditioning wasn’t strong enough. It was too warm in my room and that’s enough for me not to return. Also the WiFi was really weak.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catherine M., Thank you for taking the time to tell us about your experience at the Palazzo Caracciolo Napoli - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Martina Somma Assistant to GM

Anonymous Friends - 02/07/2019 AccorHotels certified review
« Good location, great room »

Hotel and rooms are very nice. Breakfast was also very nice. The front desk was only partially helpful when we asked about hiking in the area and dinner spots. Overall good experience though

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elena L., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery by Sofitel. It is always a pleasure to receive positive feedback.Thank you for had appreciated our hotel and the the service. As for the Front desk. we are despite for the inconvenience, please accept our commitment in delivering the best experience on your next stay at Palazzo Caracciolo which so many guests have grown so fond of. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM

Roger Couples - 30/06/2019 AccorHotels certified review
« Great hotel. »

stayed one night. The hotel staff were very welcoming and helpful, The style was very relaxing, after a busy week we spent the day relaxing in the court yard before our flight home. As members we were upgraded to a premium room which was larger than expected, very nice and clean although showed signs of use, they had workmen in other rooms so could be on a redecorating role. The location was to the north of the city and a fair walk to the old town and port with road works outside so currently would recommend a room to the rear of the hotel if you like to sleep in. Overall I would recommend this hotel for the style and service received. great stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ROGER H., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery by Sofitel. Thank you for mentioning our professional staff It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM

Sergii Couples - 30/06/2019 AccorHotels certified review
« Hotel better than service. »

Your hotel have two problems: 1. Reception is to small, typically waiting time is 30-40 minutes. 2. Garage access problem for non-4wheel vehicles. I spend 1,5 hours after a very hard trip with my motorcycle on the reception till they can organize me someone, who open the garage for me... I informed that I need a motorcycle parking during the reservation, but no one pay attention on that in the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SERGII O., Thank you for taking the time to tell us about your experience at the Palazzo Caracciolo Napoli - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are very sorry for your waiting and for the inconvenient abut the parking service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Martina Somma Assistant to GM

Passport59340802564 Couples - 25/06/2019 TripAdvisor review
« Well situated hotel »

Great welcome. Had room 200 which was on the in between floor. So very quite and spacious room. Breakfast place had several options which allowed us to enloy breakfast in a more quite corner. Good lobby service!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Passport59340802564, Thank you for choosing Palazzo Caracciolo for you stay and for taking the time to leave your evaluation concerning your last stay. We are very delighted to read that you had a great experience at Palazzo Caracciolo and thank you for mentioning our friendly staff and for had appreciated our breakfast. Thanking you once again for your positive feedback, we all look forward to welcoming you back on the occasion of your next visit! Sincerely Martina Somma Assistant to GM

Anar K. Business - 23/06/2019 AccorHotels certified review
« Decent hotel, excellent staff »

The hotel is located in a beautiful old building and the staff is extremely friendly and helpful. The location is decent and the neighbourhood fit reasonably safe also in the evening. The only issue are the rooms themselves, they feel little bit dated and used and could use a small renovation soon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anar K., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery by Sofitel. Thank you for appreciated our staff and our service, your appreciation has been conveyed to the Team: your feedback will go a long way in encouraging them. As for the room is our intention to renew them in the coming years. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM

Michael A. Couples - 22/06/2019 AccorHotels certified review
« A little outdated but still great »

Just one night. Arrived late. Check-in was seamless. Room was large and comfortable. Breakfast was solid with free flowing mineral water.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MICHAEL C C., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM

Anonymous Couples - 22/06/2019 AccorHotels certified review

The concierge or receptionist upon leaving was not very polite. The bellhop that helped us move rooms because the a/c unit was broken was beyond nice and polite. The restaurant and bar had wonderful service. The bar was a bit lacking in ambience but the restaurant was beautiful. The rooms were clean. However our first room was lacking overall. The bed was slanted (the feet end was higher than the head end) and the a/c didn’t work. After calling they said they would look into it which they did but they never called us back to tell us the issue. We had to call back and then they moved us. Just a bit lacking on service from the front desk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laura M., Thank you for taking the time to tell us about your experience at the Palazzo Caracciolo Napoli - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Martina Somma Assistant to GM

Giuseppe T. Business - 22/06/2019 AccorHotels certified review
« Good, Central, very kind hospitality. To much noise from the street below. »

I couldn't sleep and I and to move to another room in the dead of the night. I did not imagine that such a beautiful hotel had no noise proof windows.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Giuseppe T., Thank you for taking the time to tell us about your experience at the Palazzo Caracciolo Napoli - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We apologize for the street noise, usually we don't have this kind of trouble with our windows. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Martina Somma Assistant to GM

Carl H. Couples - 20/06/2019 AccorHotels certified review
« Good stay »

It was a great time. I think they should probably try to negotiate cabs pricing better from the hotel. Because we were quoted from the hotel 20. Cab driver said 25. No big deal but if someone from the hotel tells us one thing and then we get charged another. Its annoying. Other than that we had a great stay. Love the complimentary water. That helps a lot to stay hydrated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carl h., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As for the Taxi we are very sorry for the inconvenient, probably the driver has not applied the predetermined rate to you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Martina Somma Assistant to GM Sincerely,

Nathan Couples - 18/06/2019 AccorHotels certified review
« Lovely stay for special occasion »

The room was great and I loved the his and hers sinks in the bathroom. The staff was attentive and very helpful, most days the cleaning staff even came to check that everything was ok with the room. The hotel is fairly close to central station so getting to places like Pompeii and Sorrento is very easy. It's obvious that Naples isn't a rich city (this includes the area around the hotel) but this in no way ruins the experience. The staff left a nice message and cakes for my birthday which was a really nice gesture and very much appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nathan L., Thank you for your preferences and for your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery by Sofitel. We are very delighted to read your words! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM

Anonymous Couples - 18/06/2019 AccorHotels certified review

Staff not friendly at all! Hotel location very bad!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pak Hin N., Thank you for taking the time to tell us about your experience at the Palazzo Caracciolo Napoli - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are so sorry if you had the impression our staff was unpolite. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Martina Somma Assistant to GM

Friends getaway - 16/06/2019 TripAdvisor review
« Great hotel which is conveniently located »

Second stay - Overall it was awesome again. Junior Suite was great - thanks again :) Bed was a little bit uncomfortable (ie soft). Service was great and hotel design was impressive. We will come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PatrickW1989, Thank you again for your preferences where you stay in Naples. At Palazzo Caracciolo, our Guests are welcomed to their exclusive Neapolitan House, whose charme and authenticity give a special touch to their visit. It’s so helpful for us to know how our guests, perceive our services. Your appreciation has been conveyed to the Team: your feedback will go a long way in encouraging them. Waiting to surprise you again and again, all our best regards. Martina Somma Assistant to GM

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