Hotel - Novotel Sydney International Airport (formerly Mercure)
Novotel Hotel Novotel Hotel

Novotel Sydney International Airport (formerly Mercure) Hotel

4.0/5 2,276 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • SYDNEY
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Cash machine

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf lessons (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Your meetings and events

Featuring some of the most versatile event spaces in the Sydney Airport precinct, Novotel Sydney International Airport is ideally suited to hosting all types of events, from banquets and boardroom meetings, to cocktail functions, trade shows and trainingseminars. Accommodating 6 to 400 delegates, this impressive Sydney conference venue features 11 meeting rooms, nine of which were refurbished in June 2013. Each modern function room features natural light and state-of-the-art conferencing technology, withprojection equipment, video conferencing equipment and audio visual equipment available on request. The hotel's largest event space is the Grand Ballroom, catering for up to 400 guests in theatre style, and offering vehicle access via roller doors.

Novotel Sydney International Airport (formerly Mercure) Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
KURRAJONG 23 m2 2 m 0 0 6 0 0
WARATAH 45 m2 2 m 20 10 8 12 20
BOARDROOM 45 m2 2 m 20 12 15 18 20
ACACIA 47 m2 2 m 20 15 14 18 30
BANKSIA 50 m2 2 m 20 15 14 18 30
Hibiscus Room 92 m2 3 m 80 30 26 42 100
BALLROOM A 97 m2 4 m 100 24 21 36 120
BALLROOM C 97 m2 4 m 100 24 21 36 60
BALLROOM B 127 m2 4 m 120 30 34 36 60
Protea Room 210 m2 3 m 100 0 0 60 200
GRAND BALLROOM 320 m2 4 m 380 0 0 120 260
    • Flipchart
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Day light
    • Lectern
    • Syndicate rooms
    • Airconditioned meeting room
    • WIFI access
    • Slide projector
    • Video equipment
    • Overhead projector
    • High speed transmission line
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Offering striking views over Cooks River, Cahill Park and Sydney Airport, guest rooms at Novotel Sydney International Airport are modern, spacious and tastefully appointed. Guests staying at this contemporary Sydney Airport hotel are within easy reach ofthe airport, however, they can still rest undisturbed by airport activity. Guest rooms are located away from all direct flight paths, and each room features double glazed windows and blackout curtains to ensure a perfectly restful night's sleep.

  • 271 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 8 family rooms
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Turn down service
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Data port in room
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Baby bed
    • Manual temperature control
    • WIFI in your room
    • Direct dial telephone
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.3/5 AccorHotels Rating 9,766 reviews

Our guest reviews for
Novotel Sydney International Airport (formerly Mercure)

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,276 reviews
Alex Solo - 17/08/2019 AccorHotels review
« Amazing »

I love NSIA

Deborah F. Friends - 17/08/2019 AccorHotels review

Staff very helpful and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deborah, Thank you for your wonderful comments following your recent stay at Novotel Sydney International Airport. We are delighted to hear you enjoyed a comfortable stay with us, and that our friendly staff were able to showcase the superior service we are continuously striving to deliver to all of our guests. I will be sure to pass on your praise! We thank you for sharing your thoughts and we look forward to welcoming you back again soon. Kind regards, Mare Treneski Director of Sales & Marketing

Borgy Couples - 17/08/2019 AccorHotels review
« Efficient »

Friends recommended we stay there as we had a very early flight the next day. We could not have been happier. The car was left securely whilst we were away. The morning shuttle came on time. The dinner at night was surprisingly delicious and the service great all over. The room very spacious and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Borgy, Thank you for taking the time to share your comments following your recent stay at Novotel Sydney International Airport. Wonderful to hear you had such a great experience with us, and found our location convenient for your travel needs. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will be sure to pass on your praise! I have also shared your amazing comments regarding your dining experience with our Chef - and he is as thrilled as I am! We thank you for sharing your thoughts and we look forward to welcoming you back again soon. Kind regards, Mare Treneski Director of Sales & Marketing

Shaneal Business - 17/08/2019 AccorHotels review
« Great Facilities and very good location »

MY stay was very pleasant with a good night's rest in the very comfortable bed. The room was spacious and had all things for my comfort. For some reason my WiFi code wouldn't work so I didn't connect to the network but it was a mere desire and not a need. Buffet breakfast was great and the staff was extremely helpfil and courteous!

Couples - 17/08/2019 TripAdvisor review
« Great sleep »

Just got of a flight from hawaii in need of a great sleep . Slept like a baby then trained it home to the sth coast . Would do it again so refreshed quick cab ride then into a comfy bed welcomed wuth a friendly smile

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for taking the time to tell us about your recent experience at Novote; Sydney International Airport. We are delighted to hear that you enjoyed a comfortable and relaxing stay with us, and to learn that our friendly reception staff were able to showcase the superior service we are continuously striving to deliver to all our guests. We thank you for your amazing feedback and we look forward to welcoming you back again soon. Kind regards, Mare Treneski Director of Sales & Marketing

Anonymous Business - 16/08/2019 AccorHotels review
« Your hotel staff are friendly and rooms are clean. »

Check-in was quick with no fuss. My room was ready when I got there and the staff made it easy and quick. The room was clean and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lorraine, Thank you for your wonderful comments following your recent stay at Novotel Sydney International Airport. We are delighted to hear you enjoyed a comfortable stay with us in our recently renovated rooms, and to hear that our friendly staff were able to showcase the superior service we are continuously striving to deliver to all of our guests. I will be sure to pass on your praise! We thank you for sharing your thoughts and we look forward to welcoming you back again soon. Kind regards, Mare Treneski Director of Sales & Marketing

Rhonda W. Couples - 16/08/2019 AccorHotels review
« Clean very friendly moden hotel we didnt get the chance to sample the breakie but from what i saw it looked amazing »

Welcoming

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rhonda, Thank you very much for your outstanding comments following your recent stay at Novotel Sydney International Airport. We are delighted to hear you enjoyed a comfortable stay with us. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We thank you again for sharing your thoughts, and we look forward to welcoming you back again soon and hope you have the opportunity to sample our amazing Buffet Breakfast; it really is as amazing as it looks!! Kind regards, Mare Treneski Director of Sales & Marketing

Phillip Couples - 16/08/2019 AccorHotels review
« Good location close to international airport »

Greeted warmly by reception staff and he even took the time to show me exactly where the carpark was

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phillip, Thank you for taking the time to tell us about your recent experience at Novotel Sydney International Airport. We are delighted to hear you enjoyed a comfortable stay with us, and found the hotel's location convenient for your needs. I am also most pleased to see you were provided with the superior service that we are continuously striving to deliver to all our guests. I'll be sure to pass on your praise! We thank you for sharing your thoughts, and we look forward to welcoming you back again soon. Kind regards, Mare Treneski Director of Sales & Marketing

Jennifer Families - 15/08/2019 AccorHotels review

Kindly and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennifer, Thank you for taking the time to tell us about your recent experience at Novotel Sydney International Airport. Wonderful to see you had such a great experience with us highlighting the excellent service provided by our helpful & friendly team. I'll be sure to pass on your praise! Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind regards, Mare Treneski Director of Sales & Marketing

Regina Friends - 15/08/2019 AccorHotels review
« very nice »

very nice place, great service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ana Regina, Thank you for your wonderful comments following your recent stay at Novotel Sydney International Airport. We are delighted to hear you enjoyed a comfortable stay with us, and that our friendly staff were able to showcase the superior service we are continuously striving to deliver to all of our guests. I will be sure to pass on your praise! We thank you for sharing your thoughts and we look forward to welcoming you back again soon. Kind regards, Mare Treneski Director of Sales & Marketing

Julie T. Business - 15/08/2019 AccorHotels review
« A nice place to stay with efficient, professional and friendly service from all staff. »

The hotel was easy to access and all staff were welcoming and efficient. The room was neat and clean and had everything I needed. The restaurant meal was satisfactory and the conference facilities were more than adequate. The food provided whist at the conference was delicious. Great coffee machines!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie, Thank you for taking the time to tell us about your recent experience at Novotel Sydney International Airport. We are delighted to hear you enjoyed a comfortable stay with us and were able to experience our wonderful meeting spaces. At Novotel, we are continuously striving to enhance our services and facilities, therefore your feedback is very important to us. You will be happy to know that I have shared your great feedback with our team here at Novotel , and they are thrilled!! We thank you for sharing your thoughts and we look forward to welcoming you back again soon. Kind regards, Mare Treneski Director of Sales & Marketing

David B. Solo - 15/08/2019 AccorHotels review
« Great experience - shame about the milk! »

Great Service, very comfortable room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you very much for your outstanding ratings following your recent stay at Novotel Sydney International Airport. We are happy to hear you enjoyed a comfortable stay in our recently renovated rooms. We are also most delighted to learn that our friendly staff were able to showcase the superior service that we are continuously striving to deliver to all our guests. I will be sure to pass on your praise! We thank you for sharing your thoughts and we look forward to welcoming you back again soon. Kind regards, Mare Treneski Director of Sales & Marketing

F. Business - 15/08/2019 AccorHotels review
« Very pleasant. »

Good food. Very nice room. Staff helpful and pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Therese, Thank you for taking the time to review your recent experience at Novotel Sydney International Airport. We are pleased to hear you enjoyed a comfortable stay in our recently renovated rooms. It is also very encouraging to learn that our staff were able to showcase the superior service we are continuously striving to deliver to our guests. I will be sure to pass on your praise! At Novotel, we are continuously striving to enhance our services and facilities, therefore your feedback is very important to us. I would thus like to take this opportunity to ask if there was anything we could have done to enhance your experience with us? We thank you again for sharing your thoughts and we look forward to welcoming you back again soon. Kind regards, Mare Treneski Director of Sales & Marketing

Anonymous Friends - 14/08/2019 AccorHotels review
« overall a great stay, very comfortable, good services, lovely refurbished room. »

WE enjoyed our stay, everything great - only small problem in restaurant when instead of rice we got chips with our curry? and took ages - odd - maybe ran out of rice in the kitchen? not sure what happened there, but fish curry was delicious, chips spoiled it though a bit. but wasnt too much of a dampener, we enjoyed everything else about our stay, thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fiorina, Thank you for taking the time to tell us about your recent experience at Novotel Sydney International Airport. At Novotel, we are continuously striving to deliver a superior service to all our guests, therefore your feedback is very important to us. You will be happy to know that I have shared your comments regarding your dining experience with our Food & Beverage Manager for his review and investigation. Please accept my sincerest apologies for any inconvenience caused. On a much better note, I am delighted to hear that the rest of your stay was great! Thank you for your loyalty to AccorHotels and we acknowledge your silver membership. We thank you for sharing your thoughts and we hope to welcome you back again soon for a more seamless experience. Kind regards Mare Treneski Director of Sales & Marketing

Cathyj Solo - 14/08/2019 AccorHotels review
« GOOD Breakfast »

At first it was dismal. I had huge luggage from taxi and no one to carry them. I am 70 years old and my husband died one week ago. I got to the room and the lighting is very dim which made it seem dismal, and I asked for an adapter and was told that the "flight crews" took them all. My computer was almost dead. However the next morning went better. I called down and got an adapter and the breakfast sent to my room was exceptional. I gave a 9 because the croissants were the best I have had anywhere and I am a seasoned traveler. The staff was polite and prompt (except for the evening staff who complained about no adapters).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cathy, Firstly, please allow me to offer my sincerest condolences for the passing of your late husband. I am very sorry for your loss, and wish you peace and comfort during this difficult time. I also wish to thank you for taking the time to tell us about your recent experience at Novotel Sydney International Airport. I am sorry to hear that elements of your stay did not meet your expectation; please accept my sincerest apologies on this occasion. At Novotel, we are continuously striving to enhance our services and facilities, therefore your feedback is very important to us. You will be happy to know that I have shared your comments with our team so that we may reflect on your feedback and the issues you have raised to enhance our guest experience. I also wish to advise you that our management team has been made aware of the lighting issues in the room, and is currently investigating options to make the room brighter for our guests. On a better note, I am pleased to hear you loved our croissants! I will be sure to pass on your praise to our Chef - and I am sure he will be thrilled! We thank you for sharing your thoughts and we look forward to welcoming you back again soon! Kind regards, Mare Treneski Director of Sales & Marketing

Anonymous Business - 13/08/2019 AccorHotels review
« Excellent very welcoming »

Nothing was too much trouble for the staff at Novotel Sydney International Airport

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kelly, Thank you for your wonderful comments following your recent stay at Novotel Sydney International Airport. We are delighted to hear you enjoyed a comfortable stay with us, and that our friendly staff were able to showcase the superior service we are continuously striving to deliver to all of our guests. I will be sure to pass on your praise! We thank you for sharing your thoughts and we look forward to welcoming you back again soon. Kind regards, Mare Treneski Director of Sales & Marketing

Anonymous Couples - 13/08/2019 AccorHotels review
« Holiday »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Merryn, Thank you for taking the time to tell us about your recent experience at Novotel Sydney International Airport. I am delighted to hear you had such a great experience with us. I will be sure to share your outstanding ratings with our team! Thank you for your loyalty to AccorHotels and we acknowledge your silver Le club membership. Thank you for choosing to stay with the Novotel Sydney International Airport and we look forward to welcoming you back in the near future. We hope you have an amazing holiday! Kind regards Mare Treneski Director of Sales & Marketing

Maggie Business - 13/08/2019 AccorHotels review
« Nice & comfy »

It was comfortable - the reception, bar staff and restaurant staff were absolutely lovely to deal with and nothing was any trouble. I also ordered in for dinner one night and the lady who delivered my dinner was so friendly and kind

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maggie, Thank you for taking the time to review your recent experience at Novotel Sydney International Airport. Wonderful to see you enjoyed a comfortable stay with us., highlighting the superior service provided by our team. I will be sure to share your amazing feedback with them! At Novotel, we are continuously striving to enhance our services and facilities, therefore your feedback is very important to us. I would thus like to take this opportunity to ask if there was anything we could have done to enhance your experience with us? We thank you for sharing your thoughts and we look forward to welcoming you back again soon. Kind regards, Mare Treneski Director of Sales & Marketing

Jan S. Couples - 13/08/2019 AccorHotels review
« Overnight travellers »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jan, Thank you very much for your outstanding ratings regarding your recent stay at Novotel Sydney International Airport. Wonderful to see you enjoyed a comfortable stay with us. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We thank you for your valued feedback and we look forward to welcoming you back again soon. Kind regards, Mare Treneski Director of Sales & Marketing

Lisa M. Friends - 13/08/2019 AccorHotels review
« Excellent start to our holiday »

Our experience was perfect. We had an early flight the next morning so checked in after work, had a lovely meal in the restaurant, slept well & took the early shuttle ready for our flight out. We had booked the park and stay package, so convenient to leave our car safely parked while we were away & this was great value also. All of the staff were excellent, courteous & knowledgeable. Thanks for a great stay - keep up the good work!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa, Thank you for your wonderful comments following your recent stay at Novotel Sydney International Airport. We are delighted to hear you enjoyed a comfortable and relaxing stay with us before your early morning flight. I am also pleased to hear that our stay, park and fly package was well-suited to your needs. At Novotel we are continuously striving to deliver a superior service to all our guests, so it is encouraging to learn that guests are satisfied with this service. I will be sure to pass on your praise! We thank you for sharing your thoughts and we look forward to welcoming you back again soon. Have a great holiday! Kind regards, Mare Treneski Director of Sales & Marketing

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