Hotel - Novotel Sydney International Airport (formerly Mercure)
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Novotel Sydney International Airport (formerly Mercure) Hotel

4.0/5 2,258 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • SYDNEY
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Cash machine

Leisure and activities

  • Fitness centre
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf lessons (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Your meetings and events

Featuring some of the most versatile event spaces in the Sydney Airport precinct, Novotel Sydney International Airport is ideally suited to hosting all types of events, from banquets and boardroom meetings, to cocktail functions, trade shows and trainingseminars. Accommodating 6 to 400 delegates, this impressive Sydney conference venue features 11 meeting rooms, nine of which were refurbished in June 2013. Each modern function room features natural light and state-of-the-art conferencing technology, withprojection equipment, video conferencing equipment and audio visual equipment available on request. The hotel's largest event space is the Grand Ballroom, catering for up to 400 guests in theatre style, and offering vehicle access via roller doors.

Novotel Sydney International Airport (formerly Mercure) Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BALLROOM A 97 m2 4 m 100 24 21 36 60
BALLROOM B 127 m2 4 m 120 30 34 36 60
BALLROOM C 97 m2 4 m 100 24 21 36 60
GRAND BALLROOM 320 m2 4 m 380 0 128 120 260
ACACIA 47 m2 2 m 20 15 14 18 30
BANKSIA 50 m2 2 m 20 15 14 18 30
BOARDROOM 45 m2 2 m 20 12 15 18 20
KURRAJONG 23 m2 2 m 0 0 6 0 0
PREMIER ROOM 210 m2 3 m 100 0 0 60 100
STATE ROOM 92 m2 3 m 80 30 26 42 50
WARATAH 45 m2 2 m 20 10 8 12 20
    • Flipchart
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Day light
    • Lectern
    • Syndicate rooms
    • Airconditioned meeting room
    • WIFI access
    • Slide projector
    • Video equipment
    • Overhead projector
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 271 rooms

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 9,170 reviews

Our guest reviews for
Novotel Sydney International Airport (formerly Mercure)

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 2,258 reviews
Ruff Families - 16/05/2019 AccorHotels certified review
« Great service, especially with car lockup »

Can't complain, will stay again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ruff, Thank you for your outstanding ratings following your recent stay at the Novotel Sydney International Airport. We are pleased to see you enjoyed a comfortable stay with us, and found our parking facilities convenient for your needs. We thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Mare Treneski Director of Sales & Marketing

Graeme Business - 16/05/2019 AccorHotels certified review
« Central, efficient and welcoming »

I was there almost a week and it was lovely. Just easy and no fuss.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graeme, Thank you for taking the time to provide this valuable feedback after your stay recent stay at the Novotel Sydney International Airport. We are delighted to read that you had a wonderful stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for everyday. We thank you again for sharing your thoughts, and we look forward to welcoming you back again soon! Kind regards, Mare Treneski Director of Sales & Marketing

Bill C. Business - 16/05/2019 AccorHotels certified review
« Very friendly approach from all staff »

Felt comfortable and welcome

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bill, Thank you for choosing to stay with us at Novotel Sydney International Airport and for taking the time to give us your feedback. I am delighted to hear you enjoyed your stay with, and that we were able to make you feel so welcome. It is what we strive for every day, so I will be sure to share your comments with our team. We look forward to welcoming you back again soon for an even better experience. Kind regards Mare Treneski Director of Sales & Marketing

Cass Business - 15/05/2019 AccorHotels certified review
« Great short stay for a work conference »

Great short stay for a work conference. The room was large, the bed very comfortable and the food provided was great. Very happy. Easy check in and check out process.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cassandra, Thank you very much for your outstanding review of your recent stay at the Novotel Sydney International Airport. We are delighted to hear you enjoyed a comfortable stay with us. It is always a pleasure to receive such positive feedback. I will share your ratings with our team, as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to see you again soon! Kind regards, Mare Treneski Director of Sales & Marketing

Christopher T. Families - 15/05/2019 AccorHotels certified review
« Different Name but still Excellant. »

Even though we only spent 1 night prior to flying out to Fiji we always find this Hotel enjoyable. It appears a lot of work has gone into re-branding, & it shows. Customer service is excellent. the parking is easy, even though I think charging Accor members $25 is a bit steep. On the night of our stay we dined in the restaurant, terrific staff, sorry I can't recall your names, excellent food & a lovely surprise as it was my Birthday (& the Chefs), as well as catering for our 3 yr old superbly. Will always stay here when flying out from Sydney.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher, Thank you very much for your outstanding comments following your stay at the Novotel Sydney International Airport. Wonderful to see you had such a great experience with us highlighting the excellent service provided by our team. I will be sure to pass on your praise. Whilst I am delighted to hear you had such a great stay with us, I am sorry you were disappointed with our car park fee. We feel this price is very competitive considering other hotels in the area charge more than us per day, and the airport charges around $60 per 24 hours. Having said that, I have shared your feedback with our management team for their review. We thank you for your loyalty to AccorHotels and we acknowledge your Silver membership. We look forward to welcoming you back again soon for an even more enjoyable stay! Happy Birthday once again!! Kind regards, Mare Treneski Director of Sales & Marketing

Raelene C. Business - 15/05/2019 AccorHotels certified review
« The Novotel is a great place to stay »

The room, restaurant, room service & very helpful front desk staff were outstanding

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raelene, We very much appreciate your comments regarding your stay at the Novotel Sydney International Airport. It is always a pleasure to receive such positive feedback. We are delighted to see you had such a fantastic stay. I will share your wonderful comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we continuously strive to provide a superior service to all our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Mare Treneski Director of Sales & Marketing

Anthony D. Business - 14/05/2019 AccorHotels certified review

Ongoing noise of banging room 236, after the aircon turned off banging would happen for approx 15 minutes both nights I stayed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony, Thank you for taking the time to tell us about your experience at the Novotel Sydney International Airport. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Usual protocol for these types of complaints dictates that the guest is offered a room move and is assisted with their luggage so that they can have a peaceful nights sleep. The fact that you were left in your room (and for two nights!) is very disappointing to say the least. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ben Shepherd Front Office Manager

Alan C. Couples - 14/05/2019 AccorHotels certified review
« Comfortable & convenient. »

Check in & check out very efficient food good &room comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan, We very much appreciate your review of your recent stay at the Novotel Sydney International Airport. We are delighted to see you enjoyed a comfortable stay with us. I would also like to take this opportunity to ask if there was anything we could have done to enhance your experience with us? We look forward to welcoming you back again soon. Kind regards, Mare Treneski Director of Sales & Marketing

Anonymous Business - 13/05/2019 AccorHotels certified review
« Comfortable and modern. »

The hotel is well appointed, however, some of the guests near my room were noisy when entering or leaving the room. The lighting in the bathroom needs to be brighter.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dianne, We appreciate you taking the time to review your recent experience at the Novotel Sydney International Airport. Whilst it is wonderful to see you enjoyed a comfortable stay with us, I am sorry that there were some negative elements to your experience. Please accept our sincere apology and rest assured we will be addressing your concerns with management to ensure all attempts are made to prevent guests from being disruptive to others. I have also taken your feedback on board, regarding the lighting in the bathroom; I have passed your comments onto our management team for their consideration in this matter. Thank you again for sharing your feedback. We look forward to welcoming you back again soon for a more seamless experience. Kind regards Mare Treneski Director of Sales & Marketing

Donna A. Couples - 13/05/2019 AccorHotels certified review

Stayed 1 night to fly out early in morning . Car parking included was great and convenient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Donna, We very much appreciate your comments regarding your stay at the Novotel Sydney International Airport. Wonderful to see you enjoyed your stay with us, and found our location and parking convenient. We look forward to welcoming you back again soon, and hope your next visit is more pleasant than the previous one. Safe travels! Kind regards, Mare Treneski Director of Sales & Marketing

Mayrin Couples - 13/05/2019 AccorHotels certified review
« Good location »

Super close to the airport Free street parking available as well as paid indoor spots Service coming in was good Bar staffs absolutely lovely Some staffs need to learn the basics of respect and boundaries. As we were preparing ourselves to leave, a hotel employee barged into our room, completely disregarding our response to ‘wait a minute’. What made it worse was the fact that I had just hopped out of the shower! Would probably come back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mayrin, Thank you for taking the time to provide this feedback regarding your recent stay at the Novotel Sydney International Airport. We are shocked by your comment about a staff member barging in on you when you specifically told them to wait. This is very out of the ordinary, as our service is always outstanding for all guests. We apologise that this was not the case during your stay. I have passed your comments on to our management team, and we will be investigating this further. On a much better note, it is great to read that you still enjoyed a comfortable stay with us, and found our location convenient for your needs. We thank you once again for your valuable feedback. We hope to welcome you back again soon for a more seamless experience. Kind regards Mare Treneski Director of Sales & Marketing

Alex B. Couples - 13/05/2019 AccorHotels certified review
« Another pleasant stay @ Novotel »

Generally Novotel staff are welcoming & very helpful, the restaurant staff are courteous & professional always & our stay was no exception. A real surprise was our complimentary room upgrade & welcome back of sparkling & cakes, nice touch from management, & I made a point to tell staff how well that was received.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alex, Thank you for choosing to stay with us at Novotel Sydney International Airport and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us.We are also pleased to know that our friendly reception and restaurant staff were able to meet all your needs. I'll be sure to pass on your praise. We hope you are enjoying your holiday, and we look forward to welcoming you back again soon! Kind regards Mare Treneski Director of Sales & Marketing

Anonymous Solo - 13/05/2019 AccorHotels certified review
« The accomodations did not match the high price of the room. »

my stay was mediocore. The room had a stale smell. The bathroom shower smelled mildewed. The bathroom is small and the sink/counter top is not user friendly. I am glad I was only there one night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catherine, Thank you for taking the time to share your comments concerning your stay at the Novotel Sydney International Airport. Regarding your comments about the smell of mildew in your room and bathroom, I agree that this is completely unacceptable. I have shared your comments with our Housekeeping Manager to investigate further, and to prevent this from happening again. I will also be passing your comments on to our management team to investigate areas we can make improvements. At Novotel, we are continuously striving to improve our services and facilities for all our guests, therefore your feedback is greatly appreciated. We hope to welcome you back again and the opportunity to better serve you in the near future. Kind regards, Mare Treneski Director of Sales & Marketing

Jacob Couples - 13/05/2019 AccorHotels certified review
« good hotel, good location »

Excellent hotel, friendly helpful staff. Unfortunately, we could not control the fan of the air conditioner, this was annoying, as we like to set the fan at a low constant setting as opposed to auto, which means that it keeps switching on and off throughout the night, sometimes waking us up. Also, the min temp of 20 C was higher than we prefer. It's a bit stingy at this price point...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacob, Thank you for taking the time to provide this feedback after your recent stay at the Novotel Sydney International Airport. We apologise for your discomfort as a result of the air conditioning system not functioning properly during your stay. Our engineering department have now resolved this issue and the air conditioning is now up and running. We thank you for your loyalty to AccorHotels, and we acknowledge your Gold membership. We look forward to welcoming you back again soon for a more seamless experience. Kind regards, Mare Treneski Director of Sales & Marketing

Lynda C. Couples - 12/05/2019 AccorHotels certified review
« Fabulous and comfortable. »

Guest Service staff were kind and welcoming. Very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynda, Thank you for taking the time to provide this feedback regarding your recent stay at the Novotel Sydney International Airport. I am most delighted to read that you thoroughly enjoyed your stay with us . I am also pleased to hear that our friendly reception staff made you feel at home and welcome during your stay. I will be sure to pass on your praise! Thank you for choosing to stay with us, and we look forward to welcoming you back again soon. Kind regards, Mare Treneski Director of Sales & Marketing

Naomi Couples - 12/05/2019 AccorHotels certified review
« convenient and very pleasant »

Room very comfortable. Staff very friendly. Dinner at restaurant enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Naomi, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney International Airport. I am delighted to see you had a wonderful experience with us. I will be sure to pass on your praise to our staff and management, as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind regards, Mare Treneski Director of Sales & Marketing

Diana L. Families - 12/05/2019 AccorHotels certified review
« Relaxing and comfortable »

Family room was roomy and comfortable. Thankyou for the extra treats for being a Accor member. Always a pleasure staying here. From Mercure to Novotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diana, Thank you very much for your outstanding review following your stay at the Novotel Sydney International Airport. Wonderful to see you had such a comfortable stay with us, and enjoyed our spacious family room. We thank you for sharing you comments about your wonderful experience. I have passed on your kind words to our staff - as they will be delighted to know you had such a fabulous stay! We thank you for your loyalty to AccorHotels and we acknowledge your Platinum Accor Plus membership. We know we'll see you again soon - and we look forward to welcoming you back again! Kind regards, Mare Treneski Director of Sales & Marketing

Anonymous Business - 11/05/2019 AccorHotels certified review
« I very much enjoyed my stay at the Novotel Sydney Airport recently as all of the aspects of checking in to departure were well supported by the hotel staff. »

The check in was promptly attended to by staff with a smile and a welcome. I was upgraded to a larger room which I enjoyed. I received a drink voucher being an Accor member which I utilised at the bar later on. The room was clean and had a view of the airport and surrounding area (including the golf course and Cook River). As I was staying with colleagues for work, I was involved in conference facilities and they were also of a high standard. The food (breakfast, lunch, dinner) was varied and ample in quantity. It was also delicious! I had no difficulty with parking in the carpark and I was able to exit with minimal difficulty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lawrence, Thank you very much for your review regarding your recent stay at the Novotel Sydney International Airport. It is always a pleasure to receive such positive feedback. I will share your ratings with our team, as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Look forward to welcoming you back again soon! Kind regards, Mare Treneski Director of Sales & Marketing

Martin M. Couples - 11/05/2019 AccorHotels certified review
« Very Good Hotel »

Good service, great food and comfortable bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin, Thank you very much for your outstanding ratings following your stay at the Novotel Sydney International Airport. Wonderful to see you had such a great experience with us, highlighting the excellent service provided by our team. I'll be sure to pass on your praise. Thank you for your loyalty to AccorHotels and we acknowledge your Silver membership. Thank you again for sharing your thoughts, and we hope your next visit will be even better than this last one! Kind regards, Mare Treneski Director of Sales & Marketing

Jo Couples - 11/05/2019 AccorHotels certified review
« I would happily stay here again. »

Very friendly and convenient. Loved the fruit platter that was awaiting me as guest of the day!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joanne, Thank you very much for your outstanding ratings regarding your recent stay at the Novotel Sydney International Airport I am delighted to hear you enjoyed your stay with us, and that we had the pleasure of welcoming you as our guest of the day! I am sure your wonderful feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind regards, Mare Treneski Director of Sales & Marketing

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