Hotel - Mercure Grosvenor Hotel Adelaide
Mercure Hotel Mercure Hotel

Mercure Grosvenor Hotel Adelaide

3.0/5 2,530 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Boutiques/shopping
    • Beauty salon
    • Hairdressing salon

Leisure and activities

  • Fitness centre
  • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Congress centre

ADL CONVENTION0.1 km / 0.06 mi

Exhibition centre

EXHIBITION HALL0.1 km / 0.06 mi NATIONAL WINE CENTRE3 km / 1.86 mi

Your meetings and events

From conferences, product launches & executive-level retreats to gala dinners and celebrations, Mercure Grosvenor Hotel Adelaide offers an impressive range of conference and special event venues. With the availability of 245 rooms to support any event.From conferences, product launches & executive-level retreats to gala dinners and celebrations, Mercure Grosvenor Hotel Adelaide offers an impressive range of conference and special event venues. With the availability of 245 rooms to support any event.From conferences, product launches & executive-level retreats to gala dinners and celebrations, Mercure Grosvenor Hotel Adelaide offers an impressive range of conference and special event venues. With the availability of 245 rooms to support any event.

Mercure Grosvenor Hotel Adelaide Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SHARMAN 20 m2 4 m 15 9 12 12 10
EXECUTIVE BOARDROOM 23 m2 4 m 0 0 14 0 1
PIONEER ROOM 38 m2 3 m 50 15 24 30 50
COLONY 45 m2 2 m 30 18 18 18 30
JAMES ALEXANDER ROOM 98 m2 4 m 120 36 36 42 70
GLENROY 240 m2 3 m 200 33 36 60 150
GLENROY & GRAYSONS ROOM 448 m2 3 m 300 62 68 120 300
    • Flipchart
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Airconditioned meeting room
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 181 rooms

Our restaurants and bars

See all our restaurants and bars
3.9/5 AccorHotels Rating 9,187 reviews

Our guest reviews for
Mercure Grosvenor Hotel Adelaide

100% genuine reviews from our guests

Find out more
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3.0/5 TripAdvisor Rating 2,530 reviews
Anonymous Friends - 13/06/2019 AccorHotels certified review
« Very happy »

Enjoyable grate service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natalie, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Adelaide. I am pleased that you have enjoyed your stay with us, particularly the service provided by my team. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back soon! Sincerely, Courtney Assistant Front Office Manager

Grant Couples - 13/06/2019 AccorHotels certified review
« disappointing »

no heating,room mouldy, fridge froze everything

Our hotel has responded to the review
Our hotel has responded to the review

Dear Grant, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Unfortunately, we have a centralised air-conditioning system at the hotel, due to which we do not have individual temperature controls in the room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Courtney Assistant Front Office Manager

Paul Couples - 12/06/2019 AccorHotels certified review
« dissapointing »

We stayed in the hotel on the 8th and 9th June 2019. This was out 35th wedding anniversary. We were only informed at reception on check in that the a/c was out of order and the likely hood of it being fixed over the weekend was highly unlikely. This wasn't what we wanted to hear in the middle of winter. The room was very dark and smelly and the bed was uncomfortable. The bathroom vanity door come of its hinges narrowly missing my wife bare feet while she was brushing her teeth. Our room seemed to be next to an elevator shaft as we were woken on consecutive mornings around 6am due to the extremely loud noise. I do not usually give bad feedback but being our 35th wedding anniversary we were expecting higher standards from your hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Courtney Assistant Front Office Manager

Anne H. Friends - 12/06/2019 AccorHotels certified review
« Very nice suit & lovely & clean.. staff were very helpful »

We booked in for 1 night only.... arrived around 7pm, left next morning to board the Ghan. As you can see our stay was short, But I certainly would stay again at this Hotel.... I would also recommend It to other people.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anne, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Sam Business - 12/06/2019 AccorHotels certified review
« Sufficient »

I was only in the rooms to sleep so did not spend a lot of time. Staff were friendly and helpful, room was kept clean and tidy. Curtains were fantastic at keeping light out. Lots of noise during the early hours of the morning especially with construction going on nearby but that is obviously not your fault. All in all a good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sam, We very much appreciate your comments regarding your stay at the Mercure Grosvenor. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Robin D. O. Solo - 12/06/2019 AccorHotels certified review
« Close to the city. Excellent breakfast choice. »

Excellent location, staff were very helpful and polite. Nothing was too much trouble. Excellent choice of food at breakfast time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robin, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel and especially the buffet breakfast we offer in the Federal Restaurant. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia. We look forward to welcoming you back in the near future. Kind regards, Courtney, Assistant Front Office Manager

Michele B. Couples - 12/06/2019 AccorHotels certified review
« Fantastic! »

Easy check in, clean rooms and the most friendly staff!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michele, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. Thank for your beautiful review on our staff here at the hotel. I look forward to sharing it with them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Anonymous Couples - 12/06/2019 AccorHotels certified review
« Good »

Fun

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lachlan, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

W. Couples - 11/06/2019 AccorHotels certified review
« comfortable »

Room good, breakfast good. Evening meal disappointing and service slow considering we were the only people there at the beginning

Our hotel has responded to the review
Our hotel has responded to the review

Dear Myree and Kenneth, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel and especially the buffet breakfast we offer in the Federal Restaurant. I do apologise about the service you received at dinner time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Martin M. Solo - 11/06/2019 AccorHotels certified review
« Very convenient stay for an AFL match »

I was in Adelaide for only 18 hours. The Mercure was ideal to visit the Botanical Gardens in the afternoon and Adelaide Oval in the evening. Some nice touches from the staff helped make it a pleasant, albeit very brief, stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin, Thank you for being an ACCOR Loyalty member ! We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback, especially from loyal guest, like yourself. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Anonymous Couples - 11/06/2019 AccorHotels certified review

It was a last minute 1 night stay that was ok for the price and 1 night, but not a room I’d enjoy for a longer stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joanne L, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

John O. Couples - 11/06/2019 AccorHotels certified review
« An extremely pleasant experience helpful on all levels reception to check out and throughout the booking process »

I cannot improve on the above comments. An extremely pleasant experience helpful on all levels reception to check out and throughout the booking process.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

K. Couples - 11/06/2019 AccorHotels certified review
« Clean and tidy. »

Our personal experience...In our room when we walked in there was a musty smell, but one we turned aircon on it went away. It would have been nice to have captions for the TV. That wasn't an option unfortunately. The shower door didn't close properly so floor mat was soaked by the time you were finished. Even though there is plenty of room in the bathroom, the toilet is pushed up to one end quite close to the wall and you were brushing up where the toilet roll holder was. Very uncomfortable/awkward. The quilt didn't even have a cover. It was just between two sheets. The pillows weren't comfy. Light came through between the window and curtain, so no sleep in for us. We went home for a good sleep. There was no WIFI. Overall, the location is what suited us the best.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dominika, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. I do apologise no one told you about our hotels WiFi, it is completely complimentary. I will ensure all staff are across this in the future when checking in guests. In regards to the rooms, we are a 99 year old hotel we have a very different structure compared to a modern hotel. Thank you again for sharing your experience, and we hope to welcome you back in the near future. Sincerely, Courtney Assistant Front Office Manager

Fiona Business - 11/06/2019 AccorHotels certified review
« Noise »

I was in room 311 and the noise from the car park was pretty much constant. I got very little sleep over two nights

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fiona, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry that the construction work next door kept you awake, unfortunately this is something we can not control, we would have been happy to room move you. Please let us know and we are happy to do so. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Courtney Assistant Front Office Manager

Kelsey /. S. Families - 11/06/2019 AccorHotels certified review
« Below Average. »

Standard Room was nice and roomy. In the bathroom you had to sit sideways onto the toilet as where it was placed/positioned was not in an ideal spot due to the actual wall structure. Room smelt musty and needed airing and room spray to make them smell better. Room felt claustrophobic with the square frosted stickers on the windows blocking any daylight. The whole hotel i.e on all floors had a very bad odour which was off putting. Whole hotel needed updating. Fire alarm went off and we didn't hear it and no one came to check evacuation through our floor. Only came to our notice because we could hear the sirens outside the building.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kelsey and Susan, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have a strange layout here at our hotel, being that we were built 99 years old we have a different structure compared to modern day hotels. I am happy to say that we have just approved our new carpet designs, we expect this to be a massive improvement. In regards to the fire alarm, please accept my sincerest apologises, our maintenance has been notified of your review and concerns about not hearing the alarm. I do hope we can welcome you back in the near future and you can see the changes we are making first hand. Kind regards, Courtney, Assistant Front Office Manager

Mrs M. Business - 11/06/2019 AccorHotels certified review
« Great location and awesome service »

Stayed for work and then extended for a few extra days. Had a single queen room which was comfortable and had everything I needed. Bed was very comfortable. The hotel itself is a little dated in parts (like carpet in hall), but it is such a great location (walk to most places and restaurants), you also have the tram and train station straight across the road along with the Casino if that is your thing. Staff are wonderful and friendly. Breakfast is good. You pay only $20 if you book the day before hand. I will stay here again due to the great location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bronwyn, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. Thank for your beautiful review on our staff here at the hotel. I look forward to sharing it with them. I 100% agree on our location being great! very close by to everything that the Adelaide CBD has to offer! Our hotel is 99 years old and you can definitely tell the age of this old girl. We are currently in the process of discussing changes to be made this year. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

M K. Couples - 11/06/2019 AccorHotels certified review
« You get what you pay for »

You get what you pay for. Curtains in the room were disgusting, covered in stains etc. front desk staff were not rude but didn’t offer anything other than basic check in/out. Didn’t explain where the buffet breakfast was (which we decided to skip), or if we wanted assistance with finding our way around the city/maps etc. which we luckily didn’t need being locals.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marissa, I appreciate you taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I'm very sorry our reception staff were not helpful, please know the appropriate and much needed training will be given to ensure this is not the case in the future. I do hope we have the chance to welcome you back in the near future. Sincerely, Courtney Assistant Front Office Manager

Jim O. Couples - 11/06/2019 AccorHotels certified review
« Great value for an inner city hotel »

We were delighted with our room, the friendly service and excellent breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jim, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel and especially the buffet breakfast we offer in the Federal Restaurant. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia. We look forward to welcoming you back in the near future. Kind regards, Courtney Assistant Front Office Manager

Anonymous Families - 10/06/2019 AccorHotels certified review
« Dissatisfied »

-Friendly and Accommodating staff -Room was Cold and heating wasn't working -Room smelt -facilities were very dated -not secure from basement carpark to hotel floors.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately, we do have a centralised air-conditioning system at the hotel, due to which we do not have individual temperature controls in the room. It is our hope that we have the chance to welcome you back in the near future. Kind regards, Courtney Assistant Front Office Manager

Robin R. Couples - 10/06/2019 AccorHotels certified review
« Great location »

All good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robin, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. I am pleased to read you had a great stay with us and I look forward to sharing this review with our teams here at the hotel. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia. It is our hope that we have the chance to welcome you back in the near future for another great stay! Kind regards, Courtney Assistant Front Office Manager

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