Hotel - Mercure Grosvenor Hotel Adelaide
Mercure Hotel Mercure Hotel

Mercure Grosvenor Hotel Adelaide

3.0/5 2,539 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Boutiques/shopping
    • Beauty salon
    • Hairdressing salon
  • Porter

Leisure and activities

  • Fitness centre
  • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Congress centre

ADL CONVENTION0.1 km / 0.06 mi

Exhibition centre

EXHIBITION HALL0.1 km / 0.06 mi NATIONAL WINE CENTRE3 km / 1.86 mi

Your meetings and events

From conferences, product launches & executive-level retreats to gala dinners and celebrations, Mercure Grosvenor Hotel Adelaide offers an impressive range of conference and special event venues. With the availability of 245 rooms to support any event.From conferences, product launches & executive-level retreats to gala dinners and celebrations, Mercure Grosvenor Hotel Adelaide offers an impressive range of conference and special event venues. With the availability of 245 rooms to support any event.From conferences, product launches & executive-level retreats to gala dinners and celebrations, Mercure Grosvenor Hotel Adelaide offers an impressive range of conference and special event venues. With the availability of 245 rooms to support any event.

Mercure Grosvenor Hotel Adelaide Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SHARMAN 20 m2 4 m 15 9 12 12 10
EXECUTIVE BOARDROOM 23 m2 4 m 0 0 14 0 1
PIONEER ROOM 38 m2 3 m 50 15 24 30 50
COLONY 45 m2 2 m 30 18 18 18 30
JAMES ALEXANDER ROOM 98 m2 4 m 120 36 36 42 70
GLENROY 240 m2 3 m 200 33 36 60 150
GLENROY & GRAYSONS ROOM 448 m2 3 m 300 62 68 120 300
    • Flipchart
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Airconditioned meeting room
    • High speed transmission line
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 181 rooms

Our restaurants and bars

See all our restaurants and bars
3.9/5 AccorHotels Rating 9,398 reviews

Our guest reviews for
Mercure Grosvenor Hotel Adelaide

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.0/5 TripAdvisor Rating 2,539 reviews
Leigh P. Business - 15/07/2019 AccorHotels certified review
« Very helpful staff, well located accommodation. »

The staff, particularly on the reception desk, were extremely helpful and welcoming. The hotel was well located for a conference I was attending, and a very manageable walk to points of interest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leigh, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. Thank for your beautiful review on our staff here at the hotel. I look forward to sharing it with them. I 100% agree on our location being great! very close by to everything that the Adelaide CBD has to offer, especially when attending a conference across the road . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Anonymous Business - 15/07/2019 AccorHotels certified review
« Friendly, professional, efficient. »

Staff were all very good. Room was clean and neat.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Heath, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Y. Families - 15/07/2019 AccorHotels certified review
« Friendly »

Engaging and helpful staff at a property within a great cbd location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Morna, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. Thank for your beautiful review on our staff here at the hotel. I look forward to sharing it with them. I 100% agree on our location being great! very close by to everything that the Adelaide CBD has to offer! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Andrew Business - 15/07/2019 AccorHotels certified review
« nice and comfortable »

great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew, Thank you for being an Accor Plus Gold Member!! We very much appreciate your comments regarding your stay at the Mercure Grosvenor. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Anonymous Families - 15/07/2019 AccorHotels certified review
« Comfortable and convenient for our stay. »

Efficient service from staff and comfortable accommodation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rosalie, We very much appreciate your comments regarding your stay at the Mercure Grosvenor. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Anonymous Families - 14/07/2019 AccorHotels certified review
« Adelaide is a lovely place to be but I am looking for a warm place to stay »

Nice staff and had a quiet room but the room was not warm and shower was not warm for cold winter.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vivian, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide and thank yo for beng an ACCOR loyalty member! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my sincere apologies for the room and the water in the shower, not being warm enough. I sincerely hope the staff was able to rectify both the issues during your stay ! Thank you again for sharing your experience, and we hope to see you soon again! Sincerely, Praj Assistant Front Office Managerr

Patricia A. R. F. Couples - 14/07/2019 AccorHotels certified review
« comfortable, friendly and good service »

We only stayed with you one night as we were being picked up next day to go on a Cruise on the Murray Princess. We chose the Mercure Hotel as we knew from a previous visit to Adelaide that it was in a great location for sight seeing. Botanic Gardens, Parliament House, The Adelaide Football ground, the Public Library etc. etc. I would also like to commend Grant, at reception. He was so kind, helpful and friendly. Also enjoyed our breakfast in the Federal Restaurant - we found Jenny - absolutely delightful (I hope I have her name correct) We would definitely book in again if ever we came to Adelaide. Apologies for the late response to your survey. We were away on the cruise for 7 days.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patricia and Robert, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Hope you had a lovely time on the cruise !!!! I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia. I'd like to personally thank you for recognising Grant and Jenny. I look forward to sharing this review with them! :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Praj Assistant Front Office Manager

Brummie J. Couples - 14/07/2019 AccorHotels certified review
« Pleasant city hotel »

A clean, comfortable and functional city hotel with a very good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeffrey, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel and especially the buffet breakfast we offer in the Federal Restaurant. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Praj Assistant Front Office Manager

Anne Business - 14/07/2019 AccorHotels certified review
« Pleasant stay »

Front desk staff were very friendly & helpful. The bar staff felt inexperienced. The room accoustics with the next door toilet are not pleasant! Can you please record my stay in your loyalty programme as I wasn't asked on check in if a member. #30…36AM

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anne Louise, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my sincere apologies regarding the room accoustics, I sincerely hope the staff was able to rectify the issue for you. I credited the stay (nights and points) to your membership. I am sorry that you werent asked about the membership details upon check-in. Thank you again for sharing your experience, and we hope to see you again ! Sincerely, Hrisi Assistant Front Office Manager

Mel Couples - 14/07/2019 AccorHotels certified review
« Great location »

Great location right across from Adelaide Oval. Easy to get around the whole city from the hotel. Comfortable stay with great hotel staff who checked us in early and upgraded our room also.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melissa, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am glad that we had the availabilty to offer you early check-in and an upgraded room. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia and nothing is probably better than not having to drive home after a game at Adelaide Oval ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Praj Assistant Front Office Manager

Anonymous Friends - 14/07/2019 AccorHotels certified review
« clean and quite »

staff helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ellen, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

David H. Business - 13/07/2019 AccorHotels certified review
« Nice hotel »

Check in process was efficient and they had prepared for my arrival. I received an upgrade due to my Accor Platinum status. However, there were no towels in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide and thank you for being an ACCOR loyalty member! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am glad that the staff was able to upgrade your room. RM 202 is indeed a good balcony suite poviding the views of North Terrace. I do apologise for the oversight by our housekeeping department tp provide the towels in the room. I am sincerely hoping this was resolved during your stay though. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hrishi Assistant Front Office Manager

Steve E. Business - 13/07/2019 AccorHotels certified review
« Room cold and uninviting »

Average...........

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Unfortunately, Adelaide had been experiencing some unusual cold weather and we have a centralised air-conditioning due to which we do not have individual temperature controls.. I do sincerely hope that the staff was able to provide a portable heater to your room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Praj Assistant Front Office Manager

Anonymous Solo - 12/07/2019 AccorHotels certified review
« Good and bad bits. »

Mixed. Restaurant was awkward as was seated in the doorway. Room service Pizza unpleasant. Noisy lift next door.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catherine, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my sincere apologies about the issues occurred at the restaurant and the room service pizza being unpleasant. I was wondering if I could get more feedback about the pizza for e.g. if the pizza was bland, too little toppings, base too hard or soggy so as to pass it to our kitchen chef for improvement to be made. You can email me directly on rm… Thank you again for sharing your experience, and we hope to see you again at the hotel. Sincerely, Praj Assistant Front Office Manager

Adrian Business - 12/07/2019 AccorHotels certified review
« A convenient place to stay in Adelaide »

Until a few years ago I was a regular traveller to Adelaide and would usually stay at the Grosvenor. I have started commuting to/through Adelaide again and thought it was a good place to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adrian J, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide and thank you for being an ACCOR loyalty member! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hrishi Assistant Front Office Manager

Glenn R. Couples - 12/07/2019 AccorHotels certified review
« We enjoyed the location and presentation of our room »

We were satisfied with all the services available.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Glenn, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. Thank for your beautiful review on our staff here at the hotel. I look forward to sharing it with them. I 100% agree on our location being great! very close by to everything that the Adelaide CBD has to offer! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hrishi Assistant Front Office Manager

William Families - 12/07/2019 AccorHotels certified review
« Better stay »

Had a much better stay then the last time I stayed with you. The room was not as hot

Our hotel has responded to the review
Our hotel has responded to the review

Dear William, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide and thank you for being an ACCOR loyalty member! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am glad that your last stay was better than the previous one and that the room wasn't as hot and was as per your liking. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Praj Assistant Front office Manager

Graham Business - 12/07/2019 AccorHotels certified review
« Everything was good »

I enjoyed the location and staff were hospitable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graham, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. Thank for your beautiful review on our staff here at the hotel. I look forward to sharing it with them. I 100% agree on our location being great! very close by to everything that the Adelaide CBD has to offer! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hrishi Assistant Front Office Manager

Beck Families - 12/07/2019 AccorHotels certified review
« affordable luxury »

We had the most fabulous stay - when coming from the country it can be expensive to stay for a week but we found the Grovsner affordable yet of a high quality and walking distance to the mall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rebecca, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hrishi assistant front Office Manager

Fiona B. Families - 12/07/2019 AccorHotels certified review

Reasonably comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fiona, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hrishi Assistant Front Office Manager

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