Hotel - Mercure Grosvenor Hotel Adelaide
Mercure Hotel Mercure Hotel

Mercure Grosvenor Hotel Adelaide

3.0/5 2,559 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Boutiques/shopping
    • Beauty salon
    • Hairdressing salon
  • Porter

Leisure and activities

  • Fitness centre
  • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Congress centre

ADL CONVENTION0.1 km / 0.06 mi

Exhibition centre

EXHIBITION HALL0.1 km / 0.06 mi NATIONAL WINE CENTRE3 km / 1.86 mi

Your meetings and events

From conferences, product launches & executive-level retreats to gala dinners and celebrations, Mercure Grosvenor Hotel Adelaide offers an impressive range of conference and special event venues. With the availability of 245 rooms to support any event.From conferences, product launches & executive-level retreats to gala dinners and celebrations, Mercure Grosvenor Hotel Adelaide offers an impressive range of conference and special event venues. With the availability of 245 rooms to support any event.From conferences, product launches & executive-level retreats to gala dinners and celebrations, Mercure Grosvenor Hotel Adelaide offers an impressive range of conference and special event venues. With the availability of 245 rooms to support any event.

Mercure Grosvenor Hotel Adelaide Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SHARMAN 20 m2 4 m 15 9 12 12 10
EXECUTIVE BOARDROOM 23 m2 4 m 0 0 14 0 1
PIONEER ROOM 38 m2 3 m 50 15 24 30 50
COLONY 45 m2 2 m 30 18 18 18 30
JAMES ALEXANDER ROOM 98 m2 4 m 120 36 36 42 70
GLENROY 240 m2 3 m 200 33 36 60 150
GLENROY & GRAYSONS ROOM 448 m2 3 m 300 62 68 120 300
    • Flipchart
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Airconditioned meeting room
    • High speed transmission line
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The 181 guest rooms at Mercure Grosvenor Hotel Adelaide are fresh, contemporary and inviting. Guests searching for hotels in Adelaide can choose from a range of accommodation styles including Standard,Superior, Privilege and Suites.Also located inside Mercure Grosvenor Hotel is the 3-star ibis Styles Adelaide Grosvenor, offering a choice of 64 comfortable Classic Rooms (previously known as Economy Rooms) with access to all of Mercure Grosvenor Hotel Adelaide's great facilities.

  • 181 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 4 family rooms
  • 3 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Air Cooling System
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Data port in room
    • Telephone
    • Radio in room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • WIFI in your room
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.0/5 AccorHotels Rating 9,779 reviews

Our guest reviews for
Mercure Grosvenor Hotel Adelaide

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.0/5 TripAdvisor Rating 2,559 reviews
Brian R. Couples - 11/09/2019 AccorHotels review
« Mr Brian R. »

Most pleasant. The room was clean, well serviced and warm in the cold weather. This was our second stay and we have enjoyed both. The staff on reception were bright, welcoming and helpful Grant especially. We found the restaurant buffet breakfast very pricey. The food was great but we certainly didn't eat or drink $47 worth

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback, especially when it comes to Grant on of our receptionists! I look forward to sharing your review with him. I will share your feedback with our Food & Beverage team about the breakfast pricing. We do believe that the amount charged is reasonable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Wei Families - 11/09/2019 AccorHotels review
« Good »

Good location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wei Ling, Thank you for being an ACCOR Loyalty member ! We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback, especially from loyal guest, like yourself. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I 100% agree on our location being great! very close by to everything that the Adelaide CBD has to offer! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Shane Business - 10/09/2019 AccorHotels review
« Great stay in suite for a week! »

Right from the start, we were welcomed by friendly staff, met friendly cleaning staff, and happy bar staff. All i . all, a welcoming and friendly hotel. Our room was perfectly fine. Yes, it is an older hotel with no personalised aircon, and slightly dated and worn furniture, but the bed is amazing! Very comfortable. We were in 305 - a corner suite. newish bathroom with a great shower. The lounge area has a comfortable couch. The breakfasts were the usual Mercure affair, however the hotel does need to invest in a new coffee machine, or at least have the barista on hand in the bar downstairs, to supply coffee. One per waitress spent a number of hours over the week trying to fix the machine, mop up spillages from the leaking machine, and even reverting to the manual for assistance. I even joked with management about the machine. 5 out of 7 mornings, this machine was not working, or worked for only a few cups! Coffee is a must have, especially for breakfast and the pump pot brought out just didn't fit the bill. We used parking, and the separate elevator from car park to accommodation levels is a great service. Yes, parking is tight, but perfectly acceptable. All in all a great stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shane, Thank you for being an ACCOR Loyalty member ! We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback, especially from loyal guest, like yourself. I will share your comments with our Food & Beverage team regarding the coffee machine. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Sharon S. Business - 10/09/2019 AccorHotels review
« Disappointed »

Disappointing Hard bed Very noisy unclean room Dreadful smell from outside bathroom window Hotel felt unsafe from a H&S perspective

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon Marie, Thank you for being an ACCOR Loyalty member! I appreciate you taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am very sorry you felt unsafe during your stay with us. I will share your comments with our management team for improvements to be made. It is our hope that we have the chance to welcome you back in the near future. Kind regards, Courtney Assistant Front Office Manager

Joe B. Business - 10/09/2019 AccorHotels review
« Excellent »

Great pleasant night

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joseph, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hrishi Assistant Front Office Manager

Anonymous Business - 10/09/2019 AccorHotels review
« Fine »

Stayed for a conference held at the intercontinental

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pauline, Thank you for being an ACCOR Loyalty member ! We appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. We have passed this feedback onto our Food and Beverage department and Kitchen staff so they can ensure the breakfast buffet is at quality standard each and everytime. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Rachel Solo - 10/09/2019 AccorHotels review
« overall satisfied and would recommend »

It was pretty good. Staff very helpful and accommodating

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachel, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Anonymous Business - 10/09/2019 AccorHotels review

The room was excellent clean and comfortable the car park outside the window was very noisy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bet, We very much appreciate your comments regarding your stay at the Mercure Grosvenor. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Jill H. Business - 10/09/2019 AccorHotels review
« It was a good experience as staff were helpful and my room was quiet and clean »

It was enjoyable in the heart of Adelaide while I attended a Conference. The breakfast was healthy and staff were always helpful. My room was comfortable and quiet thankyou.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jill, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel and especially the buffet breakfast we offer in the Federal Restaurant. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia for a conference across the road! We look forward to welcoming you back in the near future. Kind regards, Courtney, Assistant Front Office Manager

Debbie Solo - 10/09/2019 AccorHotels review
« Satisfactory......bit dated but very clean »

Satisfactory......bit dated but very clean. Very accommodating my room had a constant drip outside and a feather doona which I'm alergic to both things were swapped with out any problems.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Debbie, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am very happy to read we were able to get the doona changed for you :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Trevor E. Families - 10/09/2019 AccorHotels review
« Comportable stay »

Spacious room comfy beds A bit noisy on main road Tired looking carpets.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trevor, Thank you for being an Accor Loyalty member!! We very much appreciate your comments regarding your stay at the Mercure Grosvenor. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Anonymous Business - 09/09/2019 AccorHotels review
« The friendly and helpful staff make this hotel »

the staff were so friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Britany, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hrishi Assistant Front Office Manager

Graeme Business - 09/09/2019 AccorHotels review
« THree nights at the Mercure Grosvenor »

Very clean and comfortable room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graeme, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your lovely feedback about the rooms. Our housekeeping team definitely pride themselves in having the room spotlessly clean. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hrishi Assistant Front office Manager

Anonymous Business - 09/09/2019 AccorHotels review
« average »

-rooms were a bit stale -beds were hard -convenient location -windows don't open -could hear washing machine and dryer

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maryanne, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please accept my sincere apologies for the issues that arose during your stay causing you inconvenience. I 100% agree on our location being great! very close by to everything that the Adelaide CBD has to offer! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Praj Assistant Front Office Manager

Kym Business - 08/09/2019 AccorHotels review
« Great staff, fab breakfast, excellent happy hour »

Great -we decided to upgrade our room because it had no natural light and once we did that everything was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kym, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel and especially the buffet breakfast we offer in the Federal Restaurant. I 100% agree with you on happy hour being excellent. We look forward to welcoming you back in the near future. Kind regards, Courtney, Assistant Front Office Manager

Jenny Business - 08/09/2019 AccorHotels review

The staff were amazing and the services great. Our rooms were disappointing as they had no natural light which we weren’t aware of at the time of booking

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennifer, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Adelaide. I am pleased that you have enjoyed your stay with us, particularly the service provided by my team. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back in the near future for another great stay. Sincerely, Courtney Assistant Front Office Manager

Chris Business - 08/09/2019 AccorHotels review
« Conference convenience »

The Mercure Grosvenor is very close to the Adelaide Conference centre, the Casino, Adelaide Oval, the Festival Centre and Rundle St Mall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. I am pleased to read you had a great stay with us and I look forward to sharing this review with our teams here at the hotel. I 100% agree with you on our location being great! Especially when you're attending a conference across the road. We look forward to welcoming you back in the near future for another great stay! :) Kind regards, Courtney, Assistant Front Office Manager

S C. Couples - 08/09/2019 AccorHotels review
« Hotel quality is pretty average, but excellent customer service »

Overall its good, but the noise coming from the roof kept me awake all night. Not sure where its coming from, sound like birds? The sink in the toilet gets blocked very quickly and water runs down very slowly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Siew Yeen, I appreciate you taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am happy to read you found our customer service excellent during your stay with us. I look forward to sharing this with all our staff at the hotel. Please accept my sincerest apologies about the noise you experienced during your stay. I hope you will give us another try in the future and your time here at the hotel is more enjoyable. Sincerely, Courtney Assistant Front Office Manager

Anonymous Business - 08/09/2019 AccorHotels review
« Reasonable »

Limited, happy staff, restricted hotel facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Megan M., Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Unfortunately, we have a centralised air-conditioning system at the hotel, due to which we do not have individual temperature controls in the room. As we had 100% occupancy over your stay period, we were unable to provide a balcony room to yourself. However, I have updated your profile in our system to provide a balcony room (subject to availability) for your future stays. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you for being an ACCOR loyalty member! Sincerely, Praj Assistant Front Office Manager

Max Business - 08/09/2019 AccorHotels review
« Unfortunately I did not enjoy my stay at this hotel. »

I asked for a room with a good outlook and was given one with zero outlook with a multi-storey carpark directly opposite with cars and people looking into my room so had to keep the curtain closed making the room very dark. The TV was fixed to the wall in a high position below and to the side of the bed and as it could not be tilted it was uncomfortable to view. The bed also had some sort of grainy substance spread over it and I had to shake the sheets before I could sleep in the bed. That being said the staff were friendly and helpful and the room service was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Myles, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Unfortunately, we had 100% occupancy during your stay dates and hence were unable to offer you a better room. Being a city hotel does give us limitations with regards to room views. Please accept my sincere apologies for the grainy substance spread all over the bed. I shall let our housekeeping team know so they can investigate. It does give me pleasure to know that the staff was friendly and helpful and you enjoyed the room service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Praj Assistant Front Office Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Le Club AccorHotels
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates