Grosvenor Hotel Adelaide 3 stars

Customer review rating (ALL Rating) 3.8/5 3,883 reviews

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Description

ALLSAFE approved hotel

Hotel extras

Welcome to Grosvenor Hotel Adelaide. In the heart of Adelaide's CBD, conveniently located on the cultural boulevard of North Terrace, opposite the Adelaide Convention Centre, Casino and a short 8-minute walk for the Adelaide Oval.

Our accommodation(s)

Hotel location

Grosvenor Hotel Adelaide

125 North Terrace, Adelaide, SA 5000, PO Box 8095, Station Arcade
5000 ADELAIDE
Australia

GPS:-34.922246, 138.596574

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

Non contractual photo

Start the day with a delicious breakfast served daily on the Ground Floor Level. Enjoy danishes, cereal, fruit, juice, tea and coffee.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  3,883 reviews

TripAdvisor Rating  3.0/5  3,062 reviews

Well located

Customer review rating 0.5/5

Stella D. Solo - Confirmed reviews ALL

I'm sorry to say I had a really unhappy experience in what, over two years, had become my favourite hotel. I'd booked my favourite room on many occasions and always been able to get it. However, the last couple of times, in spite of booking weeks ahead I was given a much less favourable room. I understand the reason given to me completely, and accept it. I was though really disappointed and said so, it was the rude and dismissive way that I was spoken to by two members of staff which made me realise that I would never want to stay there again. I think to show such disrespect to someone diminishes the offender. I am o ly human and I left feeling terribly hurt and sad. Had they said we understand how you feel, how about we give you a couple of extra bottles of water, or is there any other way we can .are your stay better, I would have felt valued. I know ow Hassam y name, he k own I have been a regular visi6for the past two years. Whe I asked him if I could have butter, he literally threw two sa hets onto the counter without looking at me. Where is the respect? Sure there are times when customers complain, it's a terrible way to treat anyone. I once stayed there and the water was brown when I filled the bath, they sent someone to check but I wasn't offered another room and I played in full though unable to use the bathroom. It's give and take with these things. Yours sadly, Stella D.

Dear Stella, Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide. I am truly sorry for your experience with us on your last stay, this is not how we would like our regular guests to feel. As I mentioned I check out with you, we have your favourite room number on your guest profile and we always try to allocate when we can, needing an understanding that sometimes we cannot facilitate this request, even when booking in advance, when we are full occupancy due to Adelaide being in high demand. I assure you that our hotel management team has received your feedback and improvements will be made accordingly. I am truly sorry that on this occasion we did not meet full expectations. We hope you will give us another opportunity to serve you better and restore your faith in our brand. Sincerely, Courtney Assistant Front Office Manager

Hotel is iconic, been around for 100+ years but it shows

Customer review rating 3.0/5

Andrew Business - Confirmed reviews ALL

Room smelled like cigarette smoke despite it being a non smoking room. Reception were great and found me another room but this simply shouldnt in 2024. Breakfast is terrible

Dear Andrew, I appreciate you taking the time to tell us about your experience at the Grosvenor Hotel Adelaide. Please accept my sincerest apologise for the cigarette smell. It is a very frustrating situation as the hotel from time to time seems to attract guests who believe they are entitled to smoke within the room and ignore the notification on the bed. I can assure you guests who do this are charged penalties for thier poor behaviour's and breaking hotel policy. We are unable to deny the general condition of the hotel given its age, the hotel conducted a de-branding exercise in 2021 by removing the Mercure brand and returning the hotel to its original name the Grosvenor Hotel Adelaide to enable us to reposition it as an economy hotel in the twilight of its existence as the intention is to completely redevelop the property in the not-too-distant future. Along with the de-branding we permanently closed our restaurant down indefinitely; this was not a decision made lightly. This means we no longer operate a food and beverage department where services like room service, lunch and dinner are not provided at our hotel anymore only a grab & go style continental breakfast. I am truly sorry that on this occasion we did not meet full expectations, but I assure you the areas of concern you have raised will be follow-up by our hotel management. We hope you will give us another opportunity to serve you better and restore your faith in our brand. Sincerely, Courtney Assistant Front Office Manager

Well located & comfortable.

Customer review rating 4.5/5

Roy B. Families - Confirmed reviews ALL

Our time there was good. I told the man at the desk about the shower door allowing water to go out onto the floor excessively. Not sure anything can be done without redesigning the shower door. I hope this is helpful as the cleaners would have to deal with the wet floor.

Dear Roy B., We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia. I will also share your review with our Maintenance team to rectified the issues you had with the shower door. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Convenient

Customer review rating 3.0/5

Gordon A. Business - Confirmed reviews ALL

Almost all aspects of the stay were good with the exception of the aircon. Definately needs an upgrade. Simply wasnt able to cope with the warm/hot weather.

Dear Gordon, Thank you for being an ALL Loyalty member! I appreciate you taking the time to tell us about your experience at the Grosvenor Hotel Adelaide. Please accept my sincere apologies for the room being too hot. Unfortunately, we have a centralised air-conditioning system at the hotel, due to which we do not have individual temperature controls in the room. We apologies for any discomfort you experienced during your stay. Overall, we sincerely hope your stay was comfortable and we do appreciate you sharing your concerns and honest feedback with us. It is our hope that you will consider staying with us again, and giving us the opportunity to better serve you. Sincerely, Courtney Assistant Front Office Manager

Located okay, air conditioning not.

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Staff were friendly and in great location. The air conditioning at the facility did not work.

Dear Nathan, Thank you for being an ALL Loyalty member! Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide. Please accept our sincerest apologies for your overall experience at our hotel. I am delighted to read that you liked the service provided by our teams here. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia. Please accept our sincere apologies for the room being too hot. Unfortunately, with the air-conditioning system, it only operates on a single pipe system where it can only provide heating or cooling unlike more modern systems where the temperature can be adjusted by a thermostat. I am truly sorry that on this occasion we did not meet full expectations, but I assure you the areas of concern you have raised will be follow-up by our hotel management. We hope you will give us another opportunity to serve you better and restore your faith in our brand. Sincerely, Courtney, Assistant Front Office Manager

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Other web-users rate our hotel

  • 2,196 reviews 9.1/10 Location
  • 3,463 reviews 5.2/10 Room
  • 2,399 reviews 9/10 Service
  • 45 reviews 6.4/10 WiFi
  • 1,827 reviews 4.5/10 Comfort
  • 1,534 reviews 4.6/10 Cleanliness
  • 1,298 reviews 2/10 Amenities
  • 799 reviews 2.9/10 Vibe

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