Hotel - Novotel Bristol Centre
Novotel Hotel Novotel Hotel

Novotel Bristol Centre Hotel

4.0/5 1,732 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Polish
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Electric car recharging units
  • Dry cleaning / Ironing

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Sauna
  • Golf  (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-23:00
    • Opening hours : Week-end 06:00-23:00

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

AXA7 km / 4.35 mi ERNST & YOUNG3 km / 1.86 mi HEWLETT PACKARD16 km / 9.94 mi KPMG1 km / 0.62 mi ROYAL BANK OF SCOTLAND0.5 km / 0.31 mi
BAE SYSTEMS16 km / 9.94 mi GE2.5 km / 1.55 mi IBM0.5 km / 0.31 mi NORWICH UNION0.25 km / 0.16 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Bristol Centre Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
EXECUTIVE ROOM 1 45 m2 2 m 42 20 18 22 0
EXECUTIVE ROOM 3 45 m2 2 m 42 20 18 22 0
EXECUTIVE ROOM 4 45 m2 2 m 42 20 18 22 0
EXECUTIVE ROOM 2 45 m2 2 m 42 20 18 22 0
VICTORIA 3 52 m2 3 m 42 20 20 22 30
VICTORIA 1 81 m2 3 m 100 36 36 40 60
VICTORIA 2 81 m2 3 m 100 36 36 40 60
VICTORIA SUITE 243 m2 3 m 210 70 50 94 170
    • Screen
    • Soundproof
    • Flipchart
    • TV with VCR
    • Meeting room
    • Syndicated room
    • Video camera
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Slide projector
    • Overhead projector
    • Airconditioned meeting room
    • Video equipment
    • Wedding co-ordinator
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 131 rooms

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 7,780 reviews

Our guest reviews for
Novotel Bristol Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,732 reviews
Anonymous Families - 12/07/2019 AccorHotels certified review
« Very clean a d tidy. Could have had more tea bags. »

Waking distance to all we needed to go to.. Maybe the hotel could put in brochures for things to do at Bristol. Very good stay. staff friendly. food good. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Delighted to receive your feedback Jackie and we are very glad to hear you had a great stay with us and in particular that you found the team to be very friendly. We will certainly look forward to welcoming you back again in the near future, warmest regards, Iain France - General Manager

Jeanette Couples - 11/07/2019 AccorHotels certified review
« I enjoyed Bristol very much but Hotel room did not meet with expectations. »

It was helpful that I could park the car below the hotel and go straight up to reception. The Receptionist was very welcoming. Regrettably I found the hotel covered in scaffolding, which I was not told about earlier, and our room was disappointing with a very outdated bathroom. The floor was soaking wet after every shower as the glass shower shield above the bath was inadequate. I had been told I’d get a quiet room but because of work on the hotel and outside road works it was not quiet in the morning.

Our hotel has responded to the review
Our hotel has responded to the review

Many apologies that your experience did not meet your expectations on this occasion Jeanette prompting you to rate the hotel 5/10. In particular due to the city centre road works and essential repairs to the hotel roof following the storms earlier this year, please accept my sincere apologies Whilst we have worked closely with the city council and contractors to ensure minimum disruption as possible especially, regarding the commencing time in the morning, I was sorry to learn that you were disturbed. Regarding the ageing condition of the bathrooms, Novotel are currently rolling out a refurbishment program in the UK which I am sure will address your concern in the future. However, I am not sure as to the reason your bathroom floor was soaking following each shower and I will certainly have my maintenance team investigate and take the appropriate measures to prevent future occurrence and thanks for letting me know. On a more positive note, I was glad to hear that you found the team welcoming and appreciated the secure on site car park. It is our hope that you will consider Novotel again in the future, warmest regards, Iain France - General Manager

Business - 11/07/2019 TripAdvisor review
« Improvement Needed »

Major building work being carried out during our 7 night stay of which we weren’t warned about. Resulted in scaffolding blocking the windows & loud banging waking us up every morning. Receptionist wouldn’t let me collect our 3 x room keys without proof of payment despite them originally being booked & paid for by me... however one of my guests were able to take all 3 key cards without even being challenged upon arrival. Queues at reception for activating car park vouchers were also very long.

Our hotel has responded to the review
Our hotel has responded to the review

Many thanks for posting your review, I was sorry to hear that you were disturbed by noise during your stay, although we are unaware of any issues at the time please accept our sincere apologies. I can confirm that we have been working closely with both city council (regarding the roadworks) and contractors to ensure minimum disturbance to our guests especially during the morning and it is agreed that no work should commence prior to 09:00 hours. Please be assured that the team are available 24/7 and I am sure had you alerted us at the time then we would have done our utmost to ensure service recovery. Regarding your arrival, it is our company policy to request the credit card used for payment upon arrival to protect both guest and company against credit card fraud and I am sorry that you felt this was an inconvenience at the time. It is our hope that you will consider Novotel again in the future, warmest regards, Iain France - General Manager

Phil Families - 10/07/2019 AccorHotels certified review
« Room not cleaned well. »

Lots of hairs in shower ?pubic. Sofa bed put out/made, presumably due to having our infant son, however he needed a travel cot (we had our own so was not an issue). I folded the sofa bed away and discovered the carpet was full of bits, it needed hoovering. We were tired and only staying 1 night so did not make any complaints/ request to move rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Thanks for your feedback Phil, I was sorry to learn that your experience did not meet your expectations on this occasion prompting you to give an overall rating of just 4/10 in particular, due to the housekeeping under the sofa bed, please accept my sincere apologies. I am sure that had we been alerted at the time, then my team who are available 24/7 would certainly have swiftly resolved the issue to ensure service recovery. I will certainly discuss your feedback with my Head Housekeeper - Nikki who will then re-visit the cleaning procedures with her team to prevent future occurrence and thanks for letting me know. It is our hope that you will consider Novotel again in the future, warmest regards, Iain France - General Manager

Couples - 10/07/2019 TripAdvisor review
« Good hotel but disappointing »

Having stayed at the hotel before several times and always having a good experience I booked this hotel for my girlfriends birthday in the knowledge it would be a pleasant experience. Booked the 3 course meal, which was really good. However, the room was simply too hot, the air cooling system is simply not good enough and requires to be updated. One of the worst nights sleep I have ever had. The room was simply not cleaned sufficiently either, with mess on the table and floor and used spoons. After speaking to the reception, and finding nothing could be done, I was very disappointed. I am still awaiting 'contact' from the general manager as promised a few days ago. Really disappointed as this has always been my preferred hotel to stay at in Bristol.

Our hotel has responded to the review
Our hotel has responded to the review

Thanks for posting your review Lewiep10, I was sorry to learn that your experience on this occasion did not meet our usual high standards that you have experienced previously, in particular the temperature of your bedroom, please accept my sincere apologies. I understand that the team did explain to you upon departure how the system operates and for the rooms to remain cool then the windows must be kept close. Although we are experiencing very warm temperatures currently in the UK, I can confirm that the air comforting system is set on a permanent cooling mode and we are unaware of any current similar feedback. In addition, as a precaution, the maintenance team have inspected your allocated room which was found to be a comfortable 18 degrees at the time and they were unable to source any problem with the unit in the bedroom. Regarding the cleanliness of your bedroom, we were totally unaware of this situation as this was not mentioned upon your check out and I will pass on your concerns to my housekeeping team who will revisit the service procedures to prevent future occurrence. On a more positive note, I was glad to hear that you had a very good meal for your girlfriends birthday and I will certainly share this comment with my team. I understand that you stay regularly with us therefore, on your next stay I have instructed my team to ensure you receive a great welcome and hassle free stay. See you again soon, warmest regards, Iain France - General Manager

Anonymous Business - 09/07/2019 AccorHotels certified review
« average »

My pillow case smelt strongly of someone else's perfume and the dressing table was sticky.

Our hotel has responded to the review
Our hotel has responded to the review

I was sorry to learn that your experience did not meet your expectations on this occasion Hayley in particular the housekeeping of your bedroom prompting you to give an overall rating of only 5/10, please accept my sincere apologies. I will certainly discuss your feedback regarding the cleanliness of the desk in your bedroom and about your concern regarding a strong smell of perfume on your pillow case with my housekeeping department. This will certainly give them the opportunity to revisit their housekeeping standards of the room and grooming policy to prevent future occurrence and thanks for letting me know. I would also like to confirm that my team are available 24/7 and I am sure had you alerted us at the time, then we would have done our utmost to ensure service recovery. It is our hope that you will consider Novotel again in the future, warmest regards, Iain France - General Manager

David W. Couples - 09/07/2019 AccorHotels certified review
« check in issues »

arrived at 2.30 to be told the room was not ready due to guests checking out late (which seemed a bit odd for a hotel of that size) and asked to come back in 20 minutes. Giving the benefit of time, returned an hour later to find ourselves in a queue of half a dozen people all in the same situation - rooms still not ready, same excuse and no real attempt at apology. Eventually got in to the room at 4.00 pm, 2 hours after the advertised earliest check in time - not what you expect from a 4 star hotel, and frankly somewhat difficult to believe the reason given unless all the guests from the previous night checked out late. Some more meaningful apology would have been at least recognition of the inconvenience caused to guests who had plans made for the afternoon which failed to be met.

Our hotel has responded to the review
Our hotel has responded to the review

Sorry to learn that we were unable to get you into your room in a timely manner on this occasion David which has prompted you to give us an overall rating of just 5/10 please accept my sincere apologies. I would like to confirm that this was certainly an isolated incident whereby the majority of our guests staying on the Friday night took advantage of our late departure time leaving after 12 noon and then we received numerous early arrivals which certainly put the pressure on the housekeeping team. I can assure you that this matter has now been discussed with both the welcome team and housekeeping to ensure that priority is given to those who are waiting albeit, this can be challenging due to the different configuration of beds in particular rooms especially catering for the famiiy requests. I will aslo discuss your concern regarding the way in which the welcome team handled the situation in particular, the lack of apology with my Welcome Manager - Lisa as this is most unusual. I am sure that Lisa will revisit the welcome procedures with her team and take the appropriate measures to avoid any such similar situation occurring in the future. It is our sincere hope that you will consider Novotel again when I am sure you will receive our general service of a hassle free arrival. Warmest regards, Iain France - General Manager Iain France General Manager

Chris Solo - 09/07/2019 AccorHotels certified review
« Room great, noise and TV let you diwn »

Very pleasant room and great breakfast Had difficulty sleeping due to lack of sound proofing. I was on the 4th floor and traffic noise and sound of people from the street kept disturbing my sleep overnight. At one stage I got up in the early hours to confirm all my windows were shut Had two TV's in the room but no signal and neither myself nor reception could fix At breakfast I asked my waitress what were the arrangements. She looked at me blankly. So I explained that I had never stayed at the hotel and asked do you bring me coffee and tea and then I use the buffet. She looked at me and then said you collect it all your self so I did. I later heard another waitress consistently asking each new arrival if they wanted tea or coffee and said she would bring it whilst they used the buffet

Our hotel has responded to the review
Our hotel has responded to the review

Sorry to learn that your experience did not meet your expectations on this occasion Chris in particular the service at breakfast and the technical issue with the televisions prompting you to give an overall rating of just 6/10, please accept my sincere apologies. Despite upgrading your bedroom to the Suite on the 4th floor, I was sorry to hear that you were disturbed by external noise which is most unusual. We have now inspected and unlocked both sets of the windows in room 413 and although, unable to find an issue, we can only believe that they may not have been fully closed following the window cleaning which could have been the source. Furthermore, I was surprised to learn of the technical problem with both TVs in the room as these operate throughout the hotel using the same system and we are unaware of any similar feedback. However, I understand that the maintenance team did discover on the Sunday morning the aerial cable linking both these TVs in the corridor dry riser has come adrift, this has now been corrected and thanks for letting me know. Regarding the service at breakfast, I was also disappointed to learn that the team did not clearly explain the operation of the buffet and service of hot drinks, although we have a couple of new team members, this is no excuse and I have discussed your feedback with my Gourmet Bar & Restaurant Manager who will revisit the service procedures with her team to prevent future occurrence. It is our hope that you will consider Novotel again in the future. Warmest regards, Iain France - General Manager

Mr. B. B. Business - 09/07/2019 AccorHotels certified review
« MR. BHANU B. »

IT was very good. Staff very good &helpful. i book the hotel on regular bases.

Our hotel has responded to the review
Our hotel has responded to the review

Bhanu, many thanks for your feedback, we really appreciate you taking the time to let us know and we are glad to learn you find on each stay that the team are very friendly and like the hotel. We will certainly look forward to welcoming you back again in the near future, warmest regards, Iain France - General Manager

H. H. Couples - 09/07/2019 AccorHotels certified review
« Disappointing »

Arrived back at 11.45pm on Saturday evening to find guests in next room having party, loud voices and music being played. Clearly more than 2 people in the room (at least 4). I tried knocking on door but no answer. Complained via phone and was told it would be sorted. Music went off within 5 mins, but shouting continued until 3am when at least two people left the room saying 'thanks for a great night lads'. Why did no-one from the Novotel come upstairs and investigate? They would have heard the racket for themselves by standing outside the door. Why were people who were not booked into the room allowed to spend the whole evening in that room? Did they even have a room booked elsewhere, or did they leave the hotel at 3am?

Our hotel has responded to the review
Our hotel has responded to the review

H., I was so sorry to learn that your experience did not meet your expectations on this occasion in particular due to the disturbance by noise from some other guests of the hotel, please accept my sincere apologies. Whilst it is impossible to always control the behaviour of people, I can confirm that my team are available 24/7 and that we will always do our utmost to ensure that others are considerate towards other guests staying in the hotel. Although, I have been unable to identify this particular issue nor do we appear to have recorded this situation or received any similar feedback, I would like to reassure you that we would certainly take any incident such as this seriously and if to no avail, ultimately resulting in ask the persons concerned to leave the hotel. Once again I do apologise on behalf of these guests and it is our sincere hope that you will consider Novotel again in the future. Warmest regards, Iain France - General Manager

Scarlett H. Friends - 09/07/2019 AccorHotels certified review
« Miss Scarlett H. »

We arrived at 1.30 and were told our rooms would not be ready by 2. We had a drink at the bar and were told we'd be notified when rooms were done. It became clear at the 2pm check in time that most of the guest rooms were not ready. When asked why this was we were told it was because that morning people had all checked out late. We were told we could have a free drink whilst we waited which we decided to do as we did not wish to come back from the event we were attending to collect our bags and check in. As more people accumulated in the foyer we were then told it was because we were all trying to check in at the 2pm check in time. This was the explanation from both of the staff at the desk. No apology was offered at any point during this process. We decided it best to leave our bags and so queued for 30minutes whilst people begun to be checked in. Each check in took ages whilst the manager appeared to be re-allocating rooms. The attitude of the manager we spoke to was awful and we were treated as if we were in the wrong for asking why we couldn't check in. Finally we were checked in after 4 by which time we had not eaten and were missing bands that we had paid to see. This is a shame when you're only staying for one day and have limited time. I had booked 3 superior rooms but it became clear all our rooms were different and some had free refreshments and toiletries that others didn't. To top it off our room smelled unclean of sweat, hairs in the sink and stained sheets. I do not often complain but the fact that no amends were made and the attitude we were given was terrible. It's clear to me there had been some sort of issue but it was handled very badly.

Our hotel has responded to the review
Our hotel has responded to the review

I was sorry to learn that your experience did not meet your expectations on this occasion Scarlet in particular the delay to check into your room and the service from the welcome team, please accept our sincere apologies. I would like to confirm as informed by the team that this was due to the majority of our guests from Friday night taking advantage of our late checkout and departed the hotel after 12 noon. Please rest assured that this is certainly an isolated incident which resulted in putting great pressure on the housekeeping team. I have discussed this isolated incident with both the welcome team and the housekeeping department in that priority should have been given to those who are waiting however, due to the numerous requests for different bed configuration this was rather challenging for the team especially due to the numerous family room requests. I thank you for your understanding during this difficult situation however, I understand that the team did offer a complimentary drink and to store luggage so that guests could continue with their plans for the day as an apology. It is our sincere hope that you will consider Novotel again in the future, warmest regards, Iain France - General Manager

Couples - 09/07/2019 TripAdvisor review
« A great place to stay in Bristol. »

Have stayed at the Novotel on numerous occasions, and have yet to be disappointed. Walkable from Temple Meads railway station, and only about ten minutes walk from the city centre. Also good value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Delighted to hear you are always happy with your stay with us Lewis and many thanks for letting us know as we certainly appreciate feedback from all our guests especially the positive. I will definitely share your comments with my team as this will act as a great motivator for us all. We will look forward to your next visit and we are sure that it will be a similar experience to the previous stays. Warmest regards, Iain France - General Manager

Kalyan B. Couples - 08/07/2019 AccorHotels certified review
« excellent »

Just right

Our hotel has responded to the review
Our hotel has responded to the review

We are very happy to hear you had an excellent stay with us Kalyan and appreciate you taking the time to let us know, thank you. We will certainly look forward to welcoming you back again very soon, warmest regards, Iain France - General Manager

Ivo Business - 08/07/2019 AccorHotels certified review
« One night stay »

I stayed in the hotel of one night while on business.

Our hotel has responded to the review
Our hotel has responded to the review

Thanks for your feedback Ivo, sorry to learn that your experience did not meet your expectations on this occasion in particular the quality of your bedroom prompting you to give an overall rating of only 4/10, please accept my sincere apologies. Please rest assured that my team are available 24/7 and I am sure had we been alerted at the time to your concerns then we would have done our utmost to ensure service recovery. It is our hope that you will consider Novotel again in the future, warmest regards, Iain France - General Manager

Alan J. Business - 08/07/2019 AccorHotels certified review
« ok - all a bit tired »

ok - hotel is all a bit tired, scaffolding around the building isn't great

Our hotel has responded to the review
Our hotel has responded to the review

Sorry to learn that your experience did not meet your expectations on this occasion Alan prompting you to give us an overall rating of only 4/10 in particular due to the scaffolding and issue with a printed invoice, please accept my sincere apologies. Although, I can emphasize that the building work does not make the hotel look its best, unfortunately, due to the storms earlier in the year, we have to carry out some essential works to ensure the building is water tight however, we envisage that these will all be completed in the next few weeks. Regarding the printing of your invoice, it is our aim to reduce the amount of paper usage by emailing all invoices, therefore, they will not be misplaced, albeit upon request, we are happy to actually print a copy for our guest to take away and I am sorry that on this occasion there appeared to be a technical glitch with the printer. I trust that you have now received a copy of your car parking charges ? It is our hope that you will consider Novotel again in the future, warmest regards, Iain France - General Manager

Graham S. Couples - 08/07/2019 AccorHotels certified review
« Dissapointing »

There has been a change at this hotel - I compare it with the Mercure in Exeter which has maintained its high quality ethos. Novotel seems to have become just a tad shabby in a number of respects. The rooms are badly in need of a refurb and staff training once outstanding is not apparent anymore. There are however redeeming features - food is exceptionally good.

Our hotel has responded to the review
Our hotel has responded to the review

I was disappointed to receive your feedback Graham and learn that your experience did not meet your expectations on this occasion in particular the off-hand service you received from the team prompting you to give us an overall rating of just 3/10, please accept my sincere apologies. I will certainly discuss your concerns with my team and we will take the appropriate measures to prevent future occurrence especially regarding the shower in room 417. On a more positive note, I was glad to hear that you did find the food exceptionally good during your stay. It is our hope that you will consider Novotel again in the future, warmest regards, Iain France - General Manager

Ian F. Business - 08/07/2019 AccorHotels certified review
« very good stay »

very nice and good to be back there staying there.

Our hotel has responded to the review
Our hotel has responded to the review

Many thanks for your feedback Ian, was glad to see you back with us again after a some time away. We really appreciate your positive comments and will certainly look forward to welcoming you back again hopefully, very soon. Warmest regsards, Iain France - General Manager

Anonymous Business - 08/07/2019 AccorHotels certified review
« Exactly what we needed »

Very helpful member of staff on Reception when we arrived. Comfortable bed - no heavy duvets and bedcovers. Only slight quibble - no hot chocolate sachets on the drinks tray. All we needed was a comfortable, convenient overnight stay with no included breakfast and that is what we had.

Our hotel has responded to the review
Our hotel has responded to the review

Delighted to learn you had a very comfortable stay with us Helen and in particular that you found the service from the team to be very helpful. We appreciate you taking the time to let us know and appreciate your feedback. See you again very soon, warmest regards, Iain France - General Manager

Zoe Families - 07/07/2019 AccorHotels certified review
« Good but could have been better as shower didn’t work »

Room was nice size and food in restaurant was really nice, service from waitress was also very good . However on the day of check out, whilst checking out I informed the front desk that our shower wasn’t working , which didn’t allow us to wash before checking out and the only response we received was ‘ oh sorry, I’ll get it looked at before the next arrival’ The room for one night stay isn’t cheap and you would expect that the facilities are checked before each guest.

Our hotel has responded to the review
Our hotel has responded to the review

Thanks for your feedback Zoe, glad to hear that overall you had a good stay however, I was sorry to learn that you encountered a technical error with your shower in bedroom 103 which is most unusual. Please be assured that my team are available 24/7 and I am sure that had we been informed at the time then the maintenance team would have attended the room immediately to correct the issue. It is our hope that you will consider Novotel again in the future. Warmest regards, Iain France - General Manager

Helen Couples - 07/07/2019 AccorHotels certified review
« Very Good »

Great room great service.

Our hotel has responded to the review
Our hotel has responded to the review

Happy to hear you had a very good stay Helen and experienced great service from the team, we will certainly look forward to seeing you again and thanks for letting us know. Warmest regards, Iain France - General Manager

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