Hotel - Mercure São Caetano do Sul Hotel
Mercure Hotel Mercure Hotel

Mercure São Caetano do Sul Hotel

3.5/5 429 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter  (Nearby)

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Sauna
    • Solarium
  • Billiards/Snooker

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-23:00
    • Opening hours : Week-end 07:00-23:00

Business services

  • 7 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

DELPHI2 km / 1.24 mi MANSERV1 km / 0.62 mi PETROBRAS3 km / 1.86 mi
GENERAL MOTORS BR0.5 km / 0.31 mi NOVELIS3 km / 1.86 mi

Your meetings and events

With its six meeting rooms with Wi-Fi and natural light, the Mercure São Caetano can host between 10 and 100 people.In addition to our specialist event support, advice and organization services, we have all the equipment you need to stage your event, making the Mercure São Caetano the ideal location for any type of meeting.

Mercure São Caetano do Sul Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ATLANTIDA 19 m2 2 m 0 0 10 0 0
MONUMENTAL I 32 m2 2 m 20 12 10 14 15
ACROPOLE 40 m2 2 m 40 12 5 10 15
MONUMENTAL II 40 m2 2 m 40 15 15 18 15
MONUMENTAL I E II 50 m2 2 m 90 30 30 32 30
COLISEU 55 m2 2 m 70 25 25 32 25
LUXOR 65 m2 2 m 90 30 30 42 30
    • Flipchart
    • Audio and video equipment
    • Podium
    • Day light
    • Slide projector
    • Video equipment
    • Airconditioned meeting room
    • High speed transmission line
    • WIFI access

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 124 rooms

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 4,162 reviews

Our guest reviews for
Mercure São Caetano do Sul Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 429 reviews
Vishal Business - 28/05/2019 AccorHotels certified review
« Stay was OK. »

Spent only couple of nights and the experience was OK.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vishal, Thank you for the review about your stay at Mercure Sao Caetano. We are glad that you enjoyed your stay with us. I will share your comments with our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Sao Caetano Team

Anonymous Solo - 21/05/2019 AccorHotels certified review
« OK »

Friendly employees, but room is too noisy. I was awaken by a tv sound from another room

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Senhora Tatiana, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Na expectativa de acolhê-la de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Luiza Araujo Luti Gerente Geral

Anonymous Business - 17/05/2019 AccorHotels certified review

No hot water, toilet would not flush Pipes were very noisy and the hallway noise was quite loud

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kristie Marie H., Thank you for taking the time to tell us about your experience at the Mercure Sao Caetano do Sul Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Sao Caetano Team

Julio C. H. Solo - 15/05/2019 AccorHotels certified review
« Good »

Almost all of the services was satisfactory, just the internet was terrible.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Senhor Julio, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. Sentimos muito não termos correspondido ás suas expectativas, por favor deixe-me apresentar meus mais sinceros cumprimentos. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Estamos em fase final de atualização de nossa conectividade, onde teremos uma aumento em nosso Link. Na expectativa de acolhê-lo de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Luiza Araujo Luti Gerente Geral

Anonymous Solo - 14/05/2019 AccorHotels certified review
« Amazing »

It was very nice and very convenient to stay there.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Senhora Katia, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. Foi com prazer que recebemos as suas notas. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Na expectativa de acolhê-la de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Luiza Araujo Luti Gerente Geral

Anonymous Business - 13/05/2019 AccorHotels certified review
« good stay »

its was a short stay but good

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Senhor Daiani, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. Foi com prazer que recebemos as suas notas. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Na expectativa de acolhê-la de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Luiza Araujo Luti Gerente Geral

Lulu Couples - 23/04/2019 AccorHotels certified review
« Wonderful experience with Luis! »

Luis was a wonderful matradee! He helped us coordinate where to go in Sao Paulo. His suggestions were awesome! We had a really good time talking to him. His English was great. It helps to much that he could speak English wih us! Lhis is a great asset to the Mercure!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leah, Thank you for the great review about your stay at Mercure Sao Caetano. We are glad that you enjoyed your stay with us. I will share your comments with our staff. We are happy about your comments about Luis. He is a very special clerk. He is talking "thank you, I learned very much with you" :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Business - 23/04/2019 AccorHotels certified review
« very good with room to improve »

* very friendly and helpful front desk service * room size and layout are comfortable, clean & convenient * restaurant breakfast is wonderful, not so much for dinner * sofa fabric is kind of dated and smelly * some bathroom plumbing leaks, neighbor's faucets give off high pitch noise in use * some 110V outlets are good for both US and Brazil (thank you very much), better this way for all outlets

Our hotel has responded to the review
Our hotel has responded to the review

Dear L., Thank you for taking the time to tell us about your experience at the Mercure Sao Caetano. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Anonymous Business - 22/04/2019 AccorHotels certified review
« Excelente »

Adorei o hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Paula, Apreciamos imensamente seus comentários referentes à sua hospedagem no Mercure São Caetano. É sempre um prazer receber as impressões e sugestões de nossos hóspedes. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos revê-la em sua próxima visita à cidade. Sinceramente, Luiza Luti Gerente Geral

Mario O. Business - 12/04/2019 AccorHotels certified review
« Great »

Everything was great, especially the valets, very friendly and proactive Ed

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Mario, Apreciamos imensamente seus comentários referentes à sua hospedagem no Mercure São Caetano. É sempre um prazer receber as impressões e sugestões de nossos hóspedes. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos revê-lo em sua próxima visita à cidade. Sinceramente, Luiza Luti Gerente Geral

Bradley Business - 01/04/2019 AccorHotels certified review
« Short »

Need to improve the cleaning

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Senhor Enrique, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Já repassamos seu coemntário para nossa Equipe de Governança, reforçar os padrões de nossas liberações de apartamento. Na expectativa de acolhê-lo de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Luiza Araujo Luti Gerente Geral

Patrícia Business - 27/03/2019 AccorHotels certified review
« normal »

Satisfatótia

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Senhora Patricia, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. Foi com prazer que recebemos as suas notas. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Na expectativa de acolhê-la de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Luiza Araujo Luti Gerente Geral

Will C. Business - 21/03/2019 AccorHotels certified review
« Everything I expected. »

Very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. William, Thank you for the great review about your stay at Mercure Sao Caetano. We are glad that you enjoyed your stay with us. I will share your comments with our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luiza Luti General Manager

Daniel Business - 25/02/2019 AccorHotels certified review
« Good »

Over all my staying was very good, the only comment that I have is about the Gym place with old equipment and some broke equipment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel, Thank you for the great review about your stay at Mercure São Caetano. We are glad that you enjoyed your stay with us. We will share your comments with our staff. And we hope to see you again very soon. Sincerely, Mercure São Caetano Team

Paulo Business - 19/02/2019 AccorHotels certified review
« Passagem Normal »

Tudo dentro do esperado.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Senhor Paulo, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Vamos investigar e reforçar os treinamentos de processos de Check-In. Na expectativa de acolhê-lo de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Luiza Araujo Luti Gerente Geral

Carminho Families - 18/02/2019 AccorHotels certified review
« Excelente »

Excelente estadia, recomendo.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Julia, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. Foi com prazer que recebemos as suas notas. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Na expectativa de acolhê-la de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Luiza Araujo Luti Gerente Geral

Anonymous Couples - 03/02/2019 AccorHotels certified review
« Moldy, noisy, tiny »

- Black mold spots throughout the shower area, missing cement between tiles - Shower makes loud noises, so neighbors showering during the night would wake us up all the time - Poor noise insulation, could hear minor events in the hallway clearly - I was asked to sign a piece of paper for access to a clothes iron... Why on earth? Oh, and no ironing board! - Tiny spartan room - Door between 2 rooms: I had no way to ensure it was locked from my side - Loud staff knocking everywhere and waking us up early on Sunday morning - Staff opted me in to your points program WITHOUT MY CONSENT (GDPR adherence please!)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Evaldo, Thank you for taking the time to tell us about your experience at the Mercure São Caetano. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to handle your comments. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure São Caetano Team

Scott F. Couples - 14/01/2019 AccorHotels certified review
« Great hotel and an awesome price! Shame about the cooking facilities. »

This is the second time I have stayed at the mercure in São caetano. It’s great value for money and I will stay time and time again. The only criticism that I have is that even though a full kitchen is provided, no actual kitchen utensils or any cooking equipment is provided. Their are plates but no actual cutlery. And even though there is coffee/tea provided, their is no kettle to boil water so it’s totally redundant. Apart from that, everything was brilliant! I can’t fault the staff at all! They are very helpful!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Scott F., We very much appreciate your comments regarding your stay at the Mercure São Caetano do Sul Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Sao Caetano Team

Lucas Business - 21/11/2018 AccorHotels certified review
« Horrible. »

It was not as expected. Room service did not show up both days in a row (i had to call it in at 5-6pm when i arrived). Flush broke as well. Staff could be much more friendly at all times.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Senhor João, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. Sentimos muito não termos correspondido ás suas expectativas, por favor deixe-me apresentar minhas mais sinceras desculpas. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Esteja certo de que estaremos tomando medidas apropriadas para lidar e prevenir futuras ocorrências. Na expectativa de acolhê-lo de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Luiza Araujo Luti Gerente Geral

Alberto Business - 01/11/2018 AccorHotels certified review
« Good place to stay and sleep, bad Internet Wifi »

The quality of the Wifi Internet is terrible, not even a basic Access, also it was intermintent, and I have been in this hotel many times in the past, and is the same always with the Wifi. If I could I would go to another hotel, but is the closest to my office when I go to Brazil., hope you do something about the Internet connection and quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alberto Vargas, Thank you for taking the time to tell us about your experience at the Mercure São Caetano. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem with the internet speed to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure São Caetano Team

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