Hotel - Mercure Pattaya
Mercure Hotel Mercure Hotel

Mercure Pattaya

4.0/5 1,489 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna (Nearby)
  • Golf lessons  (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Deep sea fishing/Sea fishing (Nearby)
    • Jet skiing (Nearby)
    • Parasailing (Nearby)
    • Sailing facilities (Nearby)
    • Snorkelling/Scuba diving center (Nearby)
    • Water skiing (Nearby)
    • Wind surfing facilities (Nearby)
  • Billiards/Snooker

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

  • 247 rooms
  • 100% non-smoking hotel
  • 12 family rooms
  • 14 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Video games on TV in room
    • Manual temperature control
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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See all our restaurants and bars
4.1/5 AccorHotels Rating 1,786 reviews

Our guest reviews for
Mercure Pattaya

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,489 reviews
Friends getaway - 17/09/2019 TripAdvisor review
« Nice Hotel »

is a nice hotel. the staff is really perfect and very very friendly - special thanks to (the welcomer and the staff of the pool bar sorry I forgot your names) - the rooms are very clean and nice. Thanks to the room maids - super friendly. the pool area could be better - the photos are more nicer then in real. and a lot of indian people there but I have no problems with them - they was also very nice and friendly. - I will come back for sure.

Our hotel has responded to the review
Our hotel has responded to the review

Greetings from Mercure Pattaya Hotel! Thank you for choosing Mercure Pattaya Hotel for your stay in Pattaya and also sharing your opinion towards our hotel. I am overjoyed to hear that we have successes in meeting your expectations in most of the aspects of your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back soon and hope to exceed your expectations on your next stay Yours sincerely, Mr. Khata Sinhaseni Cluster General Manager

Anonymous Solo - 13/09/2019 AccorHotels review
« Nothing like the Mercure in Bangkok in Sukhumvit »

Really disappointed with the 'Deluxe' room - not enough power points for computers, TV too small & bathroom too small. All looking very tired.

David Couples - 11/09/2019 AccorHotels review
« Always recognised and made to feel welcome »

Great location and good value

Our hotel has responded to the review
Our hotel has responded to the review

Greetings from Mercure Pattaya Hotel! Thank you for choosing Mercure Pattaya Hotel for your stay in Pattaya and also sharing your opinion towards our hotel. I am overjoyed to hear that we have successes in meeting your expectations in most of the aspects of your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back soon and hope to exceed your expectations on your next stay Yours sincerely, Mr. Khata Sinhaseni Cluster General Manager

Bob C. Solo - 10/09/2019 AccorHotels review
« Good hotel with great location »

I have stayed at this hotel a number of times and always find the rooms clean, staff very helpful, great pool area and location

Our hotel has responded to the review
Our hotel has responded to the review

Greetings from Mercure Pattaya Hotel! Thank you for choosing Mercure Pattaya Hotel for your stay in Pattaya and also sharing your opinion towards our hotel. I am overjoyed to hear that we have successes in meeting your expectations in most of the aspects of your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back soon and hope to exceed your expectations on your next stay Yours sincerely, Mr. Khata Sinhaseni Cluster General Manager

Porntip Families - 10/09/2019 AccorHotels review
« Good service mind for staff at pool and restaurant »

We feel welcome and good service minded for your staff at pool and restaurant. They are trying to serve us upon request.

Our hotel has responded to the review
Our hotel has responded to the review

Greetings from Mercure Pattaya Hotel! Thank you for choosing Mercure Pattaya Hotel for your stay in Pattaya and also sharing your opinion towards our hotel. I am overjoyed to hear that we have successes in meeting your expectations in most of the aspects of your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back soon and hope to exceed your expectations on your next stay Yours sincerely, Mr. Khata Sinhaseni Cluster General Manager

Fouad A. Couples - 09/09/2019 AccorHotels review
« Poor hotel rooms, Hence do NOT recommend. »

Bad location & surrounding; room very old with broken curtains; breakfast choices very poor. Overall do NOT recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Warm Greetings from Mercure Hotel Pattaya. May I begin by thanking you for choosing us as your accommodation during your visit to Pattaya; your kind custom is greatly appreciated by both me and my team. However I would like to offer my deepest personal apologies that your time with us did not match that of the vast majority of our valued guests as our sole intention is to provide our visitors with a true Mercure Pattaya stay. We just completed our new family-friendly project recently, which includes a mini water-park, kids activity zone, sporting arena, outdoor mini-theatre, new bakery and all day casual dining restaurant, new breakfast offer, and brand new air-conditioners in guestrooms to name a few of our upgrades. We have also mildly refurbished our rooms and public areas, while painting the façade of the building and other public areas. Aside from that we have also replaced the linen and towels completely. We would be delighted to have the opportunity to redeem ourselves once again upon your next visit, and hope to complete these projects by then. Your constructive comments are of immense value in providing a focus for improvement of the hotel’s products and services. Thank you for giving us the opportunity of improving our services, your time invested in sharing your opinion is greatly appreciated I remain hopeful we will hear from you again and have a chance of hosting you again in order to provide the true Mercure service. Yours sincerely, Mr. Khata Sinheseni General Manager

Y. T. Couples - 09/09/2019 AccorHotels review
« Have a very good stay! »

This is the first time we stayed at this hotel for 4 days. We got upgraded to a suite and the room is very good. We would like to say thank you to Mr. Pine who served us when we check-in. He is nice, helpful and we appreciate for his detailed explanation for the facilities of the hotel. We will surely come again for our next trip to Pattaya.

Our hotel has responded to the review
Our hotel has responded to the review

Greetings from Mercure Pattaya Hotel! Thank you for choosing Mercure Pattaya Hotel for your stay in Pattaya and also sharing your opinion towards our hotel. I am overjoyed to hear that we have successes in meeting your expectations in most of the aspects of your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back soon and hope to exceed your expectations on your next stay Yours sincerely, Mr. Khata Sinhaseni Cluster General Manager

Vijay M. Couples - 08/09/2019 AccorHotels review
« Rooms are in bad shape »

It wasn't a good experience. Rooms are in pretty bad shape. So called bathing cubicle is very small. Breakfast is not good. Hardly have any vegetarian choice.

Our hotel has responded to the review
Our hotel has responded to the review

Greetings from Mercure Pattaya Hotel Allow me to express my gratitude for sharing your thoughts on the experience you had at Mercure Pattaya Hotel and for assessing the level of service provided. I am truly sorry to hear regarding the several issues you have experienced during your recent stay with us. Please rest assured that your feedback has been conveyed to our managers, who are taking the right action necessary in order to achieve optimum guest satisfaction. I am sincerely sorry missing this opportunity to surpass your expectation and for the events that prevented you from fully embracing your experience in Thailand. At Mercure Pattaya, we strive to provide a superior service experience to every guest and I am sorry as we did not achieve this during your stay. Your constructive comments are of immense value in providing a focus for improvement of the hotel’s products and services. Thank you for giving us the opportunity of improving our services, your time invested in sharing your opinion is greatly appreciated. I remain hopeful we will hear from you again and have a chance of hosting you again in order to provide the true Mercure service. Yours sincerely, Mr. Khata Sinhaseni Cluster General Manager

Simi S. Families - 06/09/2019 AccorHotels review
« Comfortable stay with family..hospitable staff »

Planned family trip with a pet..best part is that hotel is pet friendly..near to beach..rooms are clean..tea/coffee kettle available..good breakfast..kids love pool area..staff is hospitable..k.Yash is very helpful..me n my family loves staying here when in pattaya..suggetion- can have a hotel free tuk tuk service fr nearby areas..

Our hotel has responded to the review
Our hotel has responded to the review

Greetings from Mercure Pattaya Hotel! Thank you for choosing Mercure Pattaya Hotel for your stay in Pattaya and also sharing your opinion towards our hotel. I am overjoyed to hear that we have successes in meeting your expectations in most of the aspects of your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back soon and hope to exceed your expectations on your next stay Yours sincerely, Mr. Khata Sinhaseni Cluster General Manager

Marc Solo - 04/09/2019 AccorHotels review
« Stay in the "heart" of Pattaya »

Stay in the "heart" of Pattaya conveniently located to the mayor attractions, but still in a quite relaxing setting.

Our hotel has responded to the review
Our hotel has responded to the review

Greetings from Mercure Pattaya Hotel! Thank you for choosing Mercure Pattaya Hotel for your stay in Pattaya and also sharing your opinion towards our hotel. I am overjoyed to hear that we have successes in meeting your expectations in most of the aspects of your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back soon and hope to exceed your expectations on your next stay Yours sincerely, Mr. Khata Sinhaseni Cluster General Manager

Matthew C. Families - 04/09/2019 AccorHotels review
« Fair »

Staff - very friendly Room - big enough, a bit old, not very clean, many hairs and ants inside the washroom Pool - old and broken pool bottom Breakfast - ok

Our hotel has responded to the review
Our hotel has responded to the review

Greetings from Mercure Pattaya Hotel Allow me to express my gratitude for sharing your thoughts on the experience you had at Mercure Pattaya Hotel and for assessing the level of service provided. I am truly sorry to hear regarding the several issues you have experienced during your recent stay with us. Please rest assured that your feedback has been conveyed to our managers, who are taking the right action necessary in order to achieve optimum guest satisfaction. I am sincerely sorry missing this opportunity to surpass your expectation and for the events that prevented you from fully embracing your experience in Thailand. At Mercure Pattaya, we strive to provide a superior service experience to every guest and I am sorry as we did not achieve this during your stay. Your constructive comments are of immense value in providing a focus for improvement of the hotel’s products and services. Thank you for giving us the opportunity of improving our services, your time invested in sharing your opinion is greatly appreciated. I remain hopeful we will hear from you again and have a chance of hosting you again in order to provide the true Mercure service. Yours sincerely, Mr. Khata Sinhaseni Cluster General Manager

Friends getaway - 04/09/2019 TripAdvisor review
« Mostly Good »

Overall the hotel was good, staff were friendly and helpful, but: * Lifts are slow * Pool was booked for a private function on the Friday night * I locked the key in my room and waited 10mins by the room door as instructed but nobody came and I had to return to front desk

Our hotel has responded to the review
Our hotel has responded to the review

Allow me to express my sincere gratitude for sharing your thoughts as your comments are very valuable to us in order for us to improve our services. I would like to apologize for the inconvenience you had experienced in regards to the front office services. Please rest assured that your constructive feedback has already been passed on to our front office manager who will do the needful in order to ensure optimum guest satisfaction. In regards to the pool closure due to private event, we would like to thank you for raising this point. I have sat down with the team, and in the future, if the pool is closed due to a private event, I have instructed my team to redirect our guests to the pool at our sister property right across the road. Once again, I am very sorry for the inconvenience you had experience. However, I do remain optimistic that we will have the opportunity to welcome you back to our hotel again in the near future. Yours sincerely, Mr. Khata Sinhaseni Cluster General Manager

Mukda P. Couples - 03/09/2019 AccorHotels review

We booked a room with bf. We went to have bf at approx. 9:30 am., it was crowded with bad organization. No line up/ table serving service system, we had to find our own table. It was our first time to line up for bacon! I believe the hotel management team can improve this situation. For other services were meet the std.

Our hotel has responded to the review
Our hotel has responded to the review

Allow me to express my gratitude for sharing your thoughts on the experience you had at the Mercure Pattaya Hotel and for assessing our Breakfast service. I am truly sorry to hear that breakfast failed to live up to your expectations. Please rest assured that your feedback has been conveyed to our Food and Beverage Manager and our Executive Chef, who are currently taking the necessary actions in order to improve the dining experience and the quality of our breakfast. Your constructive comments are of immense value in providing a focus for the improvement of our breakfast service. Thank you for giving us the opportunity of improving our services, your time invested in sharing your opinion is greatly appreciated. I remain hopeful we will hear from you again and have a chance to welcome you in Pattaya in a not so distant future. Yours sincerely, Khata Sinhaseni Cluster General Manager

Tony Couples - 03/09/2019 AccorHotels review
« Noisy and in need of complete renovation »

Very noisy through windows and doors. Cannot believe a 4 star hotel does not have lace curtains to stop people looking into room. Had to have blinds closed all day for privacy. Water pressure and hot water pathetic. I have had bigger bathrooms in a 3 star than that of what is supposed to be a Mercure and part of the Accor group. Issues with food quality that had to be taken up with management. Location good, pool excellent and staff good and very helpful. Just needs more done to the property to bring up to the standard an Accor member expects.

Our hotel has responded to the review
Our hotel has responded to the review

Greetings from Mercure Pattaya Hotel Allow me to express my gratitude for sharing your thoughts on the experience you had at Mercure Pattaya Hotel and for assessing the level of service provided. I am truly sorry to hear regarding the several issues you have experienced during your recent stay with us. Please rest assured that your feedback has been conveyed to our managers, who are taking the right action necessary in order to achieve optimum guest satisfaction. I am sincerely sorry missing this opportunity to surpass your expectation and for the events that prevented you from fully embracing your experience in Thailand. At Mercure Pattaya, we strive to provide a superior service experience to every guest and I am sorry as we did not achieve this during your stay. Your constructive comments are of immense value in providing a focus for improvement of the hotel’s products and services. Thank you for giving us the opportunity of improving our services, your time invested in sharing your opinion is greatly appreciated. I remain hopeful we will hear from you again and have a chance of hosting you again in order to provide the true Mercure service. Yours sincerely, Mr. Khata Sinhaseni Cluster General Manager

Torsten G. Business - 02/09/2019 AccorHotels review
« Nice Hotel in a good lokation »

was happy and a nice place to relax the pool is nice

Our hotel has responded to the review
Our hotel has responded to the review

Greetings from Mercure Pattaya Hotel! Thank you for choosing Mercure Pattaya Hotel for your stay in Pattaya and also sharing your opinion towards our hotel. I am overjoyed to hear that we have successes in meeting your expectations in most of the aspects of your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back soon and hope to exceed your expectations on your next stay Yours sincerely, Mr. Khata Sinhaseni Cluster General Manager

Tony Families - 30/08/2019 AccorHotels review
« Good to be back »

I have stayed here many times and am always impresses with the level of service offered by the friendly and efficient staff

Our hotel has responded to the review
Our hotel has responded to the review

Greetings from Mercure Pattaya Hotel! Thank you for choosing Mercure Pattaya Hotel for your stay in Pattaya and also sharing your opinion towards our hotel. I am overjoyed to hear that we have successes in meeting your expectations in most of the aspects of your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back soon and hope to exceed your expectations on your next stay Yours sincerely, Mr. Khata Sinhaseni Cluster General Manager

Michael M. Friends - 29/08/2019 AccorHotels review
« Mecure Pattaya City »

superb service as always

Our hotel has responded to the review
Our hotel has responded to the review

Dear michael M., We very much appreciate your comments regarding your stay at the Mercure Pattaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suranchana Thanbunphairahc Cluster Executive Assistant Manager

Shaswat R. Friends - 28/08/2019 AccorHotels review

Rooms are OK, considering the fact I got the same at a budget rate. Faced little hassle in checking-in although it was my fault, as I reached the hotel quite early. Still I requested for an early check-in. Was told that rooms are not available and I will have to wait till 11am. I waited for the same. Was expecting to get atleast one room, was even willing to pay extra but nothing was offered. There was someone from security managing the front desk, who was a little rude with us. Rest all staff were courteous. The hotel has got a in room spa facility, where you can get the same done in your room. Pool is nice and so’s the indoor games facilities. Pattaya has many good hotels but this time being an Accor member I tried Mercure.

Our hotel has responded to the review
Our hotel has responded to the review

Allow me to express my sincere gratitude for sharing your thoughts as your comments are very valuable to us in order for us to improve our services. I would like to apologize for the inconvenience you had experienced in regards to the front office services. Please rest assured that your constructive feedback has already been passed on to our front office manager who will do the needful in order to ensure optimum guest satisfaction. Once again, I am very sorry for the inconvenience you had experience. However, I do remain optimistic that we will have the opportunity to welcome you back to our hotel again in the near future. Yours sincerely, Mr. Khata Sinhaseni Cluster General Manager

Yusuf A. Families - 27/08/2019 AccorHotels review
« Very good hotel »

The hotel staff were very friendly and helpful and the hotel is clean in a very good location to the beach and to the shops. However, the last few nights were very annoying from late night until early morning due to group guests from a particular country who were very noisy talking and running in the corridor and they were very ignorant when I talked to them. This has nothing to do with the very good services offered by the hotel but, group guest should be handled differently and to be advised to behave in a respectful manner to other hotel guests.

Our hotel has responded to the review
Our hotel has responded to the review

Allow me to thank you for sharing your thoughts of your recent stay at Mercure Pattaya Hotel with fellow travellers We apologize for the inconvenience caused due to the noise. I have also discussed with our Room Division Manager the issue of certain group guest behaviours that you mentioned, and we have briefed the Front Desk team to improve their room allocation to avoid any disturbance to individual guests from now on. I sincerely hope to have the chance of hosting you again in order to provide the true Mercure Pattaya service! Thank you again for taking the time to voice your experience at our hotel. Yours sincerely, Mr. Khata Sinhaseni Cluster General Manager

Trevor C. Couples - 27/08/2019 AccorHotels review
« home away from home, but fully serviced »

What a lovely surprise to find "Ple" waiting to welcome us when we arrived; the front desk checked us in, in a warm efficient manner. During our stay TIM was a perfect host. Although the room definitely needs new furnishings it was clean, comfortable and the bed presentation by the room girls was top class. Breakfast was a real treat - Par"s coffee & service was exceptional, Darfs omelettes were Trevs favourite & croque madam was Barbs. Liked how Chef Wat came and spoke to us at meal times and enjoyed several chats with Yash. Chai spoilt us at the pool and Arts willingness to his job impressed us.

Our hotel has responded to the review
Our hotel has responded to the review

Greetings from Mercure Pattaya Hotel! Thank you for choosing Mercure Pattaya Hotel for your stay in Pattaya and also sharing your opinion towards our hotel. I am overjoyed to hear that we have successes in meeting your expectations in most of the aspects of your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back soon and hope to exceed your expectations on your next stay Yours sincerely, Mr. Khata Sinhaseni Cluster General Manager

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