Hotel - Sofitel Queenstown - Hotel & Spa
Sofitel Hotel Sofitel Hotel

Sofitel Queenstown - Hotel & Spa Hotel

4.5/5 1,760 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Babysitting on request
  • 100% non-smoking hotel
  • Manual temperature control
  • Airport shuttle
    • QUEENSTOWN AIRPORT (Paying)
    • Queenstouw Int. and Dom. Airport (Paying)
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
  • Babysitting on request
  • Outdoor tennis court  (Nearby)
  • Jet skiing
  • Other sports activities
    • Bicycles rental (Nearby)
    • Bike rack facilities (Paying)
    • Karting facilities (Paying)
  • Skiing
    • Snow Skiing (Paying)
    • Ski school facilities (Nearby)
    • Ski hire facilities (Nearby)
    • Ski rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Congress centre

Convention Centre15 km / 9.32 mi

Your meetings and events

Experience the art de recevoir in each magnifique event at Sofitel Queenstown Hotel and Spa. Sofitels Inspired Meetings Concierge is dedicated to creating unforgettable moments leaving your delegates or guests with a lasting impression.Meeting and event venues set the stage for success with sophisticated atmosphere and the latest technology. Choose from the Boardroom, The Ambassador Room or the La Galerie for traditional and luxurious venues hosting groups of 10 to 118 persons.Alternatively The Cellar is a unique option for boutique meetings interactive wine tastings and private dining welcoming up to 16 guests for a refined soiree or stylish gathering.

Sofitel Queenstown - Hotel & Spa Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
THE BOARDROOM 64 m2 2 m 50 24 30 24 48
THE AMBASSADOR ROOM 74 m2 2 m 80 0 0 60 70
LA GALERIE 95 m2 2 m 90 21 36 51 60
    • Flipchart
    • Indoor and Outdoor facilities
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Lectern
    • WIFI access
    • Slide projector
    • Airconditioned meeting room
    • Video equipment
    • Overhead projector
    • Wedding co-ordinator
    • Fine Cuisine
    • Wedding ceremony
    • Accommodation
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Elegantly and luxuriously designed, all rooms feature a Sofitel MyBed, double spa, separate rain shower, surround sound entertainment system, espresso machine, under floor heating, WiFi access and special French amenities.

  • 82 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 10 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Free in-room mineral water
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Baby bed
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Video games on TV in room
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • Iron in room
    • Microwave in room
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.7/5 AccorHotels Rating 3,591 reviews

Our guest reviews for
Sofitel Queenstown - Hotel & Spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,760 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Dolly H. Couples - 08/10/2019 AccorHotels review
« We will definitely be back »

It was amazing, only problem it wasn’t long enough!!

Anonymous Couples - 07/10/2019 AccorHotels review

Beautiful hotel, wonderful room and great location. Staff were exceptional

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour and Kia Ora, Thank you so much for taking the time to review your stay here at Sofitel Queenstown Hotel & Spa. I can see you had a wonderful stay with us enjoying our fantastic facilities here at Sofitel Queenstown, your beautifully appointed guest room and our central location. You also mentioned our truly amazing ambassadors and I thank you for that. It is a pleasure to read such a kind review Mr O. and I will be sure to share your comments with the team. If you do feel that there may be something that we could improve on, please feel free to contact myself directly. All feedback is always welcome and honest feedback like yours is much appreciated. I do hope that I have the opportunity to welcome you back to Sofitel upon your next venture to Queenstown. Kind Regards, Lisa Cole Guest Relations Executive

Dave W. Couples - 05/10/2019 AccorHotels review
« A wonderful week in Queenstown »

Everything was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr W., Thank you for taking the time to review your recent stay here at Sofitel Queenstown Hotel & Spa. It is an absolute delight to read how much of a wonderful week you had with us. I would like to thank you for choosing Sofitel for your vacation in Queenstown and I am thrilled to see that everything was perfect. Thank you for your kind words, I will be sure to share with the team. If you had an opportunity, please feel free to review your experience via Trip Advisor. https://www.tripadvisor.co.nz/UserReview-g255122-d570324-Sofitel_Queenstown_Hotel_Spa-Queenstown_Otago_Region_South_Island.html I hope to welcome you back to Sofitel for your next venture to Queenstown. Kind Regards, Lisa Cole Guest Relations Executive

Sam M. Couples - 05/10/2019 AccorHotels review

Great location and great service

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour and Kia Ora Sam, Thank you so much for taking the time to review your recent stay with us here at Sofitel Queenstown Hotel & Spa. I am delighted to read your very kind comments and I thank you for that. You mentioned the great service of our ambassadors and we do truly believe that it is they that make us the hotel we are today. You also took the time to mention the fantastic location that we have. Queenstown is quite literally on your doorstep and we feel this helps our guests explore and enjoy this beautiful little town. I am please to read that this also help you to do so. I do hope to have the opportunity to welcome you back to Sofitel upon your next venture to Queenstown. Have a lovely day. Kind Regards, Lisa Cole Guest Relations Executive

Kevin H. Couples - 04/10/2019 AccorHotels review
« Everything was exemplary, we will certainly return! »

We highly recommend the Sofitel Queenstown. The staff helpfulness and friendliness was exemplary (especially Alex at the concierge desk, she was extremely friendly and helpful). The room was fantastic and the facilities beautiful. The location was very convenient and allowed us to enjoy what Queenstown has to offer (which is plenty). We will certainly return.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr H., Thank you so much for taking the time to review your recent Sofitel experience in September. It is truly lovely to read your comments and especially mentioning our wonderful ambassadors. You mentioned Alex and I truly agree with you, Alex is an absolute asset to the Concierge team and we are delighted to have her. I have passed your comments onto Alex and she truly is thrilled, so thank you for your lovely words. You also mentioned your beautifully appointed room, we do believe our guests rooms are luxurious and comfortable making our guests feel right at home. Queenstown is quite literally on your doorstep and I can see our location helped you to explore this beautiful little town with great ease. Once again Mr H., thank you for your wonderful review and if I could ask if you had time please feel free to review your recent stay via Trip Advisor. https://www.tripadvisor.co.nz/UserReview-g255122-d570324-Sofitel_Queenstown_Hotel_Spa-Queenstown_Otago_Region_South_Island.html Kind Regards, Lisa Cole Guest Relations Executive

Naaz Families - 04/10/2019 AccorHotels review
« Awesome service »

Loved every moment here

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Nazmeen K., Thank you for taking the time to review your recent stay here at Sofitel Queenstown Hotel & Spa. It is a real delight to read such wonderful words from our loyal members. I am so happy to read that you had the opportunity to receive such wonderful service from our ambassadors here at Sofitel Queenstown. You stated that you loved every moment here and that fills me with great joy that you had such a fantastic stay. I will be delighted to share your comments with the team as a whole. I would like to thank you for your constant loyalty to Accor Hotels and of course for your beautiful review. I do hope that Sofitel Queenstown Hotel & Spa will now be your chosen hotel for each visit you now make to this beautiful little town. If you have a moment, please feel free to review your recent experience via Trip Advisor. https://www.tripadvisor.co.nz/UserReview-g255122-d570324-Sofitel_Queenstown_Hotel_Spa-Queenstown_Otago_Region_South_Island.html I hope to have the opportunity to welcome you back very soon. Kind Regards, Lisa Cole Guest Relations Executive

Kg… Solo - 01/10/2019 AccorHotels review

Fine. The configuration of 3rd floor - exiting elevator & facing meeting spaces, staff entrances and such, then going through a door to a thin hall was odd. My neighbors had the "big" room on the floor, and obviously packed it with their family (fine) except they were running around all afternoon and again after dinner in the Hall and room. Breakfast was fantastic.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour and Kia Ora, I truly appreciate you taking the time to rate your recent Sofitel experience. I am disappointed to read that you were unhappy with the configuration of our 3rd floor. You are right that we do have meeting spaces on that floor however our guest rooms are at the other side. I have updated your profile notes not to allocate the 3rd floor if you do have the opportunity to return to Sofitel Queenstown Hotel & Spa. I would like to apologise as this was not to your taste. You also mentioned the power outlets not being close enough to the bed. I will be honest Ms Gewriz this is something that we are aware off and we are planning to change come the time when we do renovations within the hotel. Thank you for your feedback however as I will raise this concern with my Senior Management team. Lastly you mentioned how fantastic breakfast was throughout your stay, I will be sure to share your kind comments with the Food & Beverage team as a whole as they will be delighted to hear your thoughts. Thank you once again, your feedback has been duly noted and if you would like to share any further comments please feel free to contact myself directly. I hope to have the opportunity to welcome you back to Sofitel upon your next visit to Queenstown. Kind Regards, Lisa Cole Guest Relations Executive

Elaine Business - 01/10/2019 AccorHotels review
« Amazing »

perfect position, well kept rooms, staff were brilliant and I loved the water being delivered at night.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Elaine, I would like to thank you for your feedback regarding your recent Sofitel Queenstown experience. It truly is a delight to read such lovely comments. I can see that you you loved the position of the hotel, our location truly is quite central. This enables our guests to explore and enjoy the beauty of Queenstown, which is right on your doorstep. You also mentioned our stunning guest bedrooms, I do believe they are high end and luxurious making our guests feel right at home. Thank you for mentioning our wonderful ambassadors, it truly is they that make us the hotel we are today. I will be pleased to pass your extremely kind words to the team including our fantastic turn down team. They are always there to ensure our guests have the most perfect sleep. If you had an opportunity please feel free to review your stay on Trip Advisor. I have attached the link below for you if you wish to share your comments. https://www.tripadvisor.co.nz/UserReview-g255122-d570324-Sofitel_Queenstown_Hotel_Spa-Queenstown_Otago_Region_South_Island.html I look forward to welcoming you back to Sofitel upon your next venture to Queenstown. Kind Regards, Lisa Cole Guest Relations Executive

Philip Couples - 30/09/2019 AccorHotels review
« Awesome time »

Everyone was friendly and helpful. Service was excellent. Room was lovely

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Phillip, I appreciate you taking the time to review and rate your recent stay with us here at Sofitel Queenstown. It is lovely to read that you had an 'Awesome Time' you received wonderful and friendly service from our ambassadors and will be sure to pass on your kind comments to the team. You had mentioned your beautiful guest room, I do believe that they are truly elegant and luxurious making our guests feel right at home. I would like to apologise that you did not receive your welcome drink voucher, unfortunately we did not have your membership on file however I have now updated this for your future stays. I would like to thank you for your very kind feedback, I do hope to have the opportunity to welcome you back once again and I would like to ask if you have a moment to review your stay via Trip Advisor. https://www.tripadvisor.co.nz/UserReview-g255122-d570324-Sofitel_Queenstown_Hotel_Spa-Queenstown_Otago_Region_South_Island.html Have a lovely day! Kind Regards, Lisa Cole Guest Relations Executive

Mark H. Couples - 30/09/2019 AccorHotels review
« Stay was Good, beverage service in the Jazz bar was poor. »

My stay was Good,

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr H., I would like to thank you for taking the time to review your recent Sofitel experience and for your honest feedback. I can see that overall you had an enjoyable seven night stay with us however you did mention that the Jazz bar was poor. This is extremely disappointing to read and I would like to ask for further feedback regarding your experience. Was it the food and beverage options that were poor or was it the service you received? I would truly appreciate your comments as I would like to bring this to the attention of my Food & Beverage manager. We always aim to please and it is disappointing that we have no lived up to our usual Sofitel standards and this I am sincerely sorry for. I would like to thank you for your feedback, it is truly appreciated and I do hope to hear from you soon. Have a lovely day Mr H. Kind Regards, Lisa Cole Guest Relations Executive

Gary O. Couples - 30/09/2019 AccorHotels review
« Superb Sofitel Experience »

Our Sofitel experience began several days before we checked in. We stopped in for lunch at Left Bank and Shinay (i hope i got that right) made a recommendation of the Raclette. This was a delightful experience. We took the chance to introduce ourselves to reception to check our booking, and to ascertain parking arrangements. It was such a warm and friendly all welcome to the hotel. We return that evening for Jazz in 1789 . A great night. The 2006 Moet will be another of our long term memories of the Sofitel. It was refined, elegant service in a setting to match. On our REAL arrival, it felt like we were returning to old friends. The room upgrade was very much appreciated. Jasmine had made sure that our stay would be memorable. You created a WOW! experience. Lunch again at Left Bank was a must. The service great; the food delicious. Dinner was at Jervois Steakhouse. Superb! On reflection, we had little more than 24 hours in the hotel. In that time, we were shown hospitality of the highest order. We would thank all the staff who helped make this such a majestic experience. In particular to Jasmine and Shinay, who went the extra mile. We look forward to returning.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr O., It truly is a real delight to read such wonderful feedback regarding your recent Sofitel experience. I am so pleased to read that the Shanay and Jasmine made your stay a truly memorable one. Even before you got here having the chance to dine in the beautiful Left Bank Bistro and to have a little taste to what Sofitel Queenstown is all about. Thank you for mentioning those ambassadors in particular as I will be delighted to share your feedback with them. I love that you mention your REAL arrival feeling like you were returning to old friends, that is definitely the goal we aim for here at Sofitel Queenstown. We like our guests to feel right at home from the moment they arrive at the front door. If you had a spare moment, I would truly appreciate if you could rate your stay via Trip Advisor, this allows the Trip Advisor community to read honest feedback from our wonderful guests. I have attached the link below for your records. https://www.tripadvisor.co.nz/UserReview-g255122-d570324-Sofitel_Queenstown_Hotel_Spa-Queenstown_Otago_Region_South_Island.html I do hope that we have the opportunity to welcome you back to Sofitel upon your next venture to Queenstown. I would like to thank you once again for your unbelievably kind words and to see that Sofitel may now even be your chosen hotel for each Queenstown visit. Kind Regards, Lisa Cole Guest Relations Executive

Jared Couples - 30/09/2019 AccorHotels review
« Extremely Nice Facility »

This hotel was top of the line. WE enjoyed our stay while in Queenstown. The check in and customer services was top of the line. I would highly recommend this hotel to anyone.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Jared, Thank you so much for taking the time to review your recent Sofitel Queenstown experience. It is wonderful to see how much you enjoyed your recent stay and it is lovely to read that you highly recommend Sofitel Queenstown. I do hope now that we will be your chosen hotel when visiting Queenstown. Thank you for mentioning the service by our truly fantastic ambassadors, we do believe it is they that make us the hotel that we are today. I will be sure to pass on your comments to all of the team and especially the front office team who delivered a memorable check in experience. Once again, thank you for your time and I do hope to welcome you back very soon. Kind Regards, Lisa Cole Guest Relations Executive

Novita T. Couples - 30/09/2019 AccorHotels review
« Superb »

Nice and big room, although do not get a room with a real good view of the lake and mountain.. Nice food from the restaurant, the signature dish is recommended for couple. Overall... it was such a nice experience to stay with Sofitel.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour and Kia Ora Novita T., I appreciate you taking the time to review your recent Sofitel experience and it is a delight to read that you had a 'Superb' time. I can see you you enjoyed the comfort of your guest room and the size. We do believe our guest rooms are truly luxurious and we believe that our guests feel like home. Unfortunately we do not advertise guest rooms with views as our location is very central. We do believe that our location helps our guests explore the beautiful Queenstown with ease. I am delighted that you had the opportunity to enjoy our beautiful Left Bank Cafe which keeps in line with our French roots with a little New Zealand twist. I would like to thank you again for your very kind words and if you did have the opportunity to review your recent stay via the Trip Advisor community it would be truly appreciated. https://www.tripadvisor.co.nz/UserReview-g255122-d570324-Sofitel_Queenstown_Hotel_Spa-Queenstown_Otago_Region_South_Island.html I do hope to have the opportunity to welcome you back to Sofitel upon your next visit to Queenstown. Kind Regards, Lisa Cole Guest Relations Executive

Wendy M. Couples - 30/09/2019 AccorHotels review
« Extremely comfortable and welcoming »

We were extremely impressed from the time we walked through the door with the professionalism and care taken to ensure our stay was one of the most comfortable and enjoyable experiences. We enjoyed the little things such as the concierge seeing my husband with a couple of beers with our check-in luggage left over from a previous stay prior to Queenstown and they were placed on ice ready for our return to our room. The little gifts at night when we returned from an evening out to ensure a comfortable nights sleep. There was never a hotel employee that would not acknowledge us when we walked past them. Accommodation was extremely comfortable and roomy. It was an absolute pleasure staying at your hotel and would have loved to be there a lot longer. Will definitely return.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mrs M., I truly appreciate you taking the time to leave such beautiful feedback regarding your recent stay with us here at Sofitel Queenstown Hotel & Spa. I am super happy to see our concierge team where there to look after you right from the get go. We are all about that attention to detail and those little things go a long way. The turndown team are always there to ensure you are ready for the most perfect nights sleep. I will be thrilled to pass your wonderful comments onto all of our ambassadors. I am delighted to read that Sofitel will now be your chosen hotel for each trip you make to Queenstown. I do hope to have the opportunity to welcome you back once again and as you said for a little longer next time. If you had a moment I would truly appreciate if you could rate your stay via Trip Advisor. This will help our future guests read those honest comments from wonderful guests like yourself. https://www.tripadvisor.co.nz/UserReview-g255122-d570324-Sofitel_Queenstown_Hotel_Spa-Queenstown_Otago_Region_South_Island.html Once again, thank you for your kind words and I look forward to welcoming you back soon. Kind Regards, Lisa Cole Guest Relations Executive

D W. Families - 29/09/2019 AccorHotels review
« Enjoyable »

A pleasant experience in Queenstown, loved the location in relation to the CBD and getting the bus to the snowfields, and the skiing store being located on Level 2 was great.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour D W., Thank you for taking the time to review your recent Sofitel Queenstown experience I am delighted to read that you had an enjoyable stay throughout your time here in Queenstown, enjoying most of all the wonderful location that we have. We truly believe this helps our guests explore Queenstown with great ease. I can see however you did not enjoy the Club Lounge here at Sofitel Queenstown, if you could be so kind I would love to hear further comments in relation to this. I do apologise that this was not up to your liking however if you thought there would be ways to help improve I would love to hear from you. Lastly, you mentioned there where not enough amenities in your room. This would be the standard amount that we would put into each of our guest rooms however I have updated your profile for future stays to have extra amenities in your room for arrival. I do hope to welcome you back to Sofitel Queenstown Hotel & Spa upon your next venture to Queenstown. Have a lovely day. Kind Regards, Lisa Cole Guest Relations Executive

Arthur D. C. Couples - 28/09/2019 AccorHotels review
« Fine »

Beautifully appointed room and facilities. location was great as well

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr C., We appreciate you taking the time to review your recent stay here at Sofitel Queenstown Hotel & Spa. I am delighted to read that you had a wonderful stay, enjoying your beautifully appointed guest room and of course taking the opportunity to enjoy the fantastic location that we have here. I can see that there maybe a few things that you think we could improve on, please feel free to contact myself directly with any further comments you may have. We take guests feedback very seriously as we believe this helps us to improve in service everyday. I do hope to have the opportunity to welcome you back to Sofitel Queenstown Hotel & Spa in the near future. Kind Regards, Lisa Cole Guest Relations Executive

Sherene Solo - 28/09/2019 AccorHotels review
« I was made to feel very welcome and I was extremely well looked after with my stay being a lush experience. »

Loved everything about my stay, the room was large and extremely comfortable and the spa bath was wonderful. I read you have an update planned in the near future to freshen up the rooms. A couple of things in my room would need a little tweak but nothing to complain about - the minibar fridge was leaking a little and one of the drape hems had come down, easy things to fix. Overall my experience was fantastic and I loved my week of leisure and your hotel is situated right in the thick of it all, being able to walk everywhere is ideal. Thank you and your exceptional staff for taking care of me, little things like the bottles of water at room turn down time, loved being treated.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Sherene, We appreciate you taking the time to review your recent Sofitel Queenstown experience. It is delightful to read you had such an enjoyable time and your stay being 'a lush experience'. Thank you for bringing the mini bar issue to my attention, I have raised this with my maintenance manager to look over as we were not aware. Thank you again for letting me know/ You mentioned our wonderful location, Queenstown truly is on your doorstep which helps to explore this beautiful little town with ease. You also mentioned our kind and helpful ambassadors, we do believe that it is they that make us such a great hotel. Thank you for your kind words as I will be thrilled to share with the team. We are all about attention to detail here at Sofitel Queenstown and I can see that we have succeeded in doing that for your stay. I do hope to welcome you back to Sofitel Queenstown Hotel & Spa in person in the near future. Have a lovely day. Kind Regards, Lisa Cole Guest Relations Executive

Mr G. Couples - 28/09/2019 AccorHotels review
« An Awesome Five Star Luxury Experience for a Couples Retreat »

An Amazing Modern International Hotel in the Heart of Queenstown, NZ. Our Balcony Upgrade Luxury Suite was Out of this World with Views of Snow Capped Mountains. Sofitel Queenstowns Staff Always Welcoming, Smiling, Friendly and Polite. Fantastic Fresh Hot and Cold Buffet Breakfast for a Perfect start for the Day

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour and Kia Ora Mr & Mrs G., We very much appreciate your comments regarding your stay at Sofitel Queenstown Hotel & Spa. It is fantastic to read that you both had the opportunity to enjoy some R&R time and enjoy the complimentary upgrade to one of our beautiful Prestige Suites. You are so lucky to have the chance to see those beautiful snow capped mountains. It truly is picture perfect! Thank you for mentioning our wonderful ambassadors, they are an absolute asset to the hotel and I will be delighted to share your kind comments with the team. Lastly you mentioned the beautiful breakfast at Left Bank cafe, the hot and cold options are endless with of course the delightful a la carte menu. Thank you once again for your truly kind words and I would like to ask if you have the opportunity please feel free to review your stay on Trip Advisor. https://www.tripadvisor.co.nz/UserReview-g255122-d570324-Sofitel_Queenstown_Hotel_Spa-Queenstown_Otago_Region_South_Island.html Kind Regards, Lisa Cole Guest Relations Executive

Justin Families - 28/09/2019 AccorHotels review
« I had a fabulous time staying at Sofitel Queenstown, which provided me with excellent service »

Comfortable room, great service, great breakfast! Kudos in particular to concierge Yo - she was simply fantastic - very attentive, gave great dining and attraction recommendations, and went the extra mile to pen small notes, fold towels into nice animal shapes etc., delighting us and our boy. Much appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour and Kia Ora Justin, Thank you for taking the time to leave such wonderful comments regarding your recent stay here at Sofitel Queenstown Hotel & Spa. I am delighted to read how much of a great stay you had and that the service provided by our ambassadors especially YO was simply 'fantastic'! I will be thrilled to share your very kind words with Yo and the team. I do believe that Yo is a true asset to our Concierge team delivering amazing service and recommending only the best activities for our guests. I do believe that small touches had been added to make your stay that little bit more special and all thanks to Yo. Thank you again for your kind words, I will be sure to share these with the team and I do hope to welcome you back to Sofitel upon your next visit to Queenstown. Kind Regards, Lisa Cole Guest Relations Executive

Arthur R. Couples - 27/09/2019 AccorHotels review
« Wonderful staff! »

Enjoyed the hotel. Room was very nice, breakfast included was great. But special accolades to the reception staff and especially Georgina.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr R., Thank you for taking the time to review your stay with us here at Sofitel Queenstown Hotel & Spa. It is a pleasure to read such kind comments and I thank you for that. From what I see you had a wonderful stay, enjoying the comfort of our beautiful guest rooms to the wonderful breakfast display. You also mentioned our ambassadors, they truly are a wonderful asset to the hotel and especially Georgina. Thank you again for your comments and I will be delighted to share these with the team. We look forward to welcoming you both back in the near future to Sofitel Queenstown. Kind Regards, Lisa Cole Guest Relations Executive

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Le Club AccorHotels
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates