Hotel - Sofitel Queenstown - Hotel & Spa
Sofitel Hotel Sofitel Hotel

Sofitel Queenstown - Hotel & Spa Hotel

4.5/5 1,734 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Babysitting on request
  • 100% non-smoking hotel
  • Manual temperature control
  • Airport shuttle
    • QUEENSTOWN AIRPORT (Paying)
    • Queenstouw Int. and Dom. Airport (Paying)
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
  • Babysitting on request
  • Outdoor tennis court  (Nearby)
  • Jet skiing
  • Other sports activities
    • Bicycles rental (Nearby)
    • Bike rack facilities (Paying)
    • Karting facilities (Paying)
  • Skiing
    • Snow Skiing (Paying)
    • Ski school facilities (Nearby)
    • Ski hire facilities (Nearby)
    • Ski rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Congress centre

Convention Centre15 km / 9.32 mi

Your meetings and events

Experience the art de recevoir in each magnifique event at Sofitel Queenstown Hotel and Spa. Sofitels Inspired Meetings Concierge is dedicated to creating unforgettable moments leaving your delegates or guests with a lasting impression.Meeting and event venues set the stage for success with sophisticated atmosphere and the latest technology. Choose from the Boardroom, The Ambassador Room or the La Galerie for traditional and luxurious venues hosting groups of 10 to 118 persons.Alternatively The Cellar is a unique option for boutique meetings interactive wine tastings and private dining welcoming up to 16 guests for a refined soiree or stylish gathering.

Sofitel Queenstown - Hotel & Spa Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
THE BOARDROOM 64 m2 2 m 50 24 30 24 48
THE AMBASSADOR ROOM 74 m2 2 m 80 0 0 60 70
LA GALERIE 95 m2 2 m 90 21 36 51 60
    • Flipchart
    • Indoor and Outdoor facilities
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Lectern
    • WIFI access
    • Slide projector
    • Airconditioned meeting room
    • Video equipment
    • Overhead projector
    • Wedding co-ordinator
    • Fine Cuisine
    • Wedding ceremony
    • Accommodation
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 82 rooms

Our restaurants and bars

See all our restaurants and bars
4.7/5 AccorHotels Rating 3,439 reviews

Our guest reviews for
Sofitel Queenstown - Hotel & Spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,734 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Chris Families - 15/07/2019 AccorHotels certified review
« We found our stay relaxing and well organised due to great assistance from staff as well as lovely decor and ambience in the hotel. »

It was great. We would definitely stay again.

Romy Families - 15/07/2019 AccorHotels certified review
« Great stay »

We absolutely loved the location of the Sofitel and we had great spacious outer connecting rooms which was perfect for our family of 5. The corridor on our level was quite stuffy and had quite an unpleasant smell throughout our stay. Staff were very accomodating. We did have room service one night and placed the tray outside the room at around 8:00pm. It wasn't picked up until we returned from our skiing the next afternoon and we called housekeeping, which I found quite surprising. The fresh bread at the breakfast buffet was stale and defrosted which was quite disappointing given the great bakeries nearby. My husband ended up purchasing a fresh bread stick from the bakery in the morning and bringing it back for breakfast.

Jack H. Families - 13/07/2019 AccorHotels certified review
« Extremely friendly, efficient and knowledgeable staff who accommodated our every need. »

The above comment says it all really. However Prior to our to or family of 9 arrival I had a number of requests for limo bookings, airport pickup and drop off etc and even an unusual request for rental of a ventilator machine for my wife’s asthma. All requests were promptly responded to and fulfilled with excellent recommendations and results. Many thanks to Susannah, Andrea, Annabelle and all the other amazing staff at front desk and concierge. The rooms were spacious and well appointed and the housekeepers did a great job keeping them clean and tidy and with two grandsons in their own room was a challenge! The suite we had for was very spacious and suited the purpose perfectly. Resturant and bar staff were quick friendly and efficient. All of our family had a memorable stay and loved every minute of our holiday. Can’t think of anything negative worthwhile commenting on. Super convenient location and 5 star property.

T R. Couples - 13/07/2019 AccorHotels certified review
« Excellent »

We had a wonderful stay. The room was beautiful and the service was second to none. Unfortunately the music from the snooker bar every night was disappointing.

Harry B. Couples - 09/07/2019 AccorHotels certified review
« Amazing first experience. »

Very helpful where service is amazing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Harry, Thank you for taking time to review your current stay at Sofitel Queenstown Hotel & Spa. I am delighted to read that your stay with us was a perfect 10! We appreciate the constructive feedback all around. Recognition is very important to us and we are thrilled to read that our Ambassadors delivered your expectations providing the genuine and friendly service that we pride ourselves on. We hope to have the privilege to welcome you back on your next visit to Queenstown. Sincerely, Annabelle Hung Front Office Manager

Diana Y. Families - 09/07/2019 AccorHotels certified review
« Excellent service »

Very pleased

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diana, Thank you for your review at Sofitel Queenstown Hotel & Spa. It is a pleasure to read how much you enjoyed your time with us. Your words truly are an encouragement for us to keep striving to make every stay memorable for our guests. I noted there were few issues in regards of the room features, I am sorry that were addressed but not up to your exceptions. I will share your feedback to the team to be more proactive to solve the problems. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Hung Front Office Manager

Anonymous Families - 09/07/2019 AccorHotels certified review
« A comfortable experience »

The hotel met our needs in terms of comfort. Some amenities required reminding to be left in room, but was easily met when asked. Location of the hotel was perfect for our needs. Staff were very accommodating and hospitable. We will come back again.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, Thank you for taking time to review your current visit at Sofitel Queenstown Hotel & Spa. It is great to read that you found our Ambassadors efficient and that our central location helped you to explore Queenstown with ease. As per the hotel configuration, each hotel guest room normally accommodate maximum 3 guests. I completely understand when travelling with young kids, the family would like to stay together in one room, I am sure our Ambassador did the best to accommodate your family. Please do not hesitate to contact me directly to make the reservation. We look forward to welcoming you and your family again in the coming future. Sincerely, Annabelle Hung Front Office Manager

Steve Business - 08/07/2019 AccorHotels certified review
« great time »

Was a good location, nice rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve, Thank you for taking time to review your current visit at Sofitel Queenstown Hotel & Spa I am very happy to read that our central location was an advantage to you while exploring beautiful Queenstown as well as you enjoyed in the room. I have noted that your rating in regards of the quality of food and beverages, and the helpfulness of the Ambassador, are there any specific areas you would like to share? If so, please do not hesitate to contact me directly, and I could address the issue from there. We value your honest feedback and It allows us to improve our service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Hung Front Office Manager

Jo Couples - 07/07/2019 AccorHotels certified review
« A highlight »

This is the second time we have stayed at the Sofitel and it never disappoints. The service is amazing, the rooms are spacious and the beds make us never want to get out!

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Jo, We appreciate you for taking time to giving us a feedback regarding your recent stay at the Sofitel Queenstown Hotel and Spa. We were pleased to have you staying with us this time on your special occasion with your partner. We really wish you had, not only a great stay at our hotel but truly enjoyable time in Queenstown. We appreciate you once again for being loyal LeClub AccorHotels Silver member and having a returning stay with us. We look forward to creating another magnifique experience for you in near future. Kind regards, Rick Lee Rooms Division Manager Sofitel Queenstown Hotel and Spa

Family - 07/07/2019 TripAdvisor review
« Great Hotel »

Very well run hotel. Great location Excellent room - loved the bathroom French bistro was surprisingly good, staff were very attentive and knowledgeable, loved the Chateau Briand and Duck was good. Breakfast in Bistro was well done.

Fraser Couples - 06/07/2019 AccorHotels certified review
« Quality »

Enjoyed the facilities available and the quality of the room and service, bed was slightly to soft for my liking other than that though was an excellent experience.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Fraser, We appreciate you for taking time to giving us a feedback regarding your recent stay at the Sofitel Queenstown Hotel and Spa. We were pleased to have you staying with us this time on your special occasion with your partner. We really wish you had, not only a great stay at our hotel but truly enjoyable time in Queenstown. We have noted down your bedding preference, with Sofitel's MyBed experience, we are striving for providing the most comfortable bedding for our guests. We will be more than happy to set up your mattress with slight less softness for your future stays to find what is the best suitable for you. We appreciate you once again for being loyal LeClub AccorHotels Silver member and we look forward to welcoming you again in near future. Kind regards, Rick Lee Rooms Division Manager Sofitel Queenstown Hotel and Spa

Annalisa Couples - 06/07/2019 AccorHotels certified review
« Amazing!! »

Lovely, friendly staff who made us feel welcome and who went above and beyond to make sure we felt special.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Luke & Annalisa, We appreciate you for taking time to giving us a feedback regarding your recent stay at the Sofitel Queenstown Hotel and Spa. We were pleased to have you staying with us on one of your very special lifetime moments and we are even more glad to see we have met your expectation. However, your satisfaction at breakfast caught our attention. We would love to hear more from you if there is anything we can improve ourselves in breakfast either that is from staff service, general food quality or meeting special dietary requirement. We appreciate you for choosing to stay with us and we look forward to welcoming you again soon - we will reserve a nice crib for baby girl! Kind regards, Rick Lee Rooms Division Manager Sofitel Queenstown Hotel and Spa

Maria C. Families - 06/07/2019 AccorHotels certified review
« It was the most comfortable suite with plenty of room for my family and we felt really special. »

We felt so special to have been upgraded to a suite. It was comfortable, warm, luxurious and we were made to feel so welcome by the staff. We loved the ambience with an excellent selection of jazz music throughout the hotel and on the jazz channel. The 1789 Bar had a terrific atmosphere. It was just what my family needed. We had not stayed in a Sofitel property before, due to membership with other luxury hotel chains, but, after this stay at Sofitel Queenstown, we will definitely come back to this property and try other Sofitel properties as well. Thank you for a great stay.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms. C., We appreciate you for taking time to giving us a feedback regarding your recent stay at the Sofitel Queenstown Hotel and Spa. We are pleased to hear that we succeed in making you and your family felt special and enjoyed your first Sofitel experience. We sincerely look forward to accommodating you more often at Sofitel and AccorHotels. However, your satisfaction for in-room dining caught our attention. We would love to hear more from you if there is anything we can improve ourselves either that is from staff service, general food quality or meeting special dietary requirement. We appreciate choosing to stay with us once again and we look forward to welcoming you again in near future. Kind regards, Rick Lee Rooms Division Manager Sofitel Queenstown Hotel and Spa

Mel Couples - 06/07/2019 AccorHotels certified review
« Wonderful winter break »

The staff were extremely friendly and helpful. The room was immaculate, warm and welcoming. The turn-down service made us feel special and was a nice touch.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mel, Thank you for taking time to giving us a feedback regarding your recent stay at Sofitel Queenstown Hotel and Spa. We are delighted to hear you spent a wonderful Winter break with us in Queenstown. I will share your comments with our team so they can continue providing the most friendly and welcoming experience on your future visits. Thank you again for sharing your experience and we hope to welcoming you again in near future. Kind regards, Rick Lee Rooms Division Manager Sofitel Queenstown Hotel and Spa

Eng Families - 05/07/2019 AccorHotels certified review
« Friendly and helpful service all around. »

Our family had a great stay with Sofitel Queenstown. Our grandkids felt welcome and at home.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr. O., We appreciate you for taking time to giving us a feedback regarding your recent stay at the Sofitel Queenstown Hotel and Spa. We are pleased to hear that we have met your expectation that you and your family had a great stay, especially Isabel & Kayle felt welcome and home. We appreciate you and your family for choosing to stay with us once again and we look forward to welcoming you again in near future. Kind regards, Rick Lee Rooms Division Manager Sofitel Queenstown Hotel and Spa

Anonymous Families - 05/07/2019 AccorHotels certified review
« the service is excellent »

the room is a little bit small but everything is fine

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms. W., Thank you for taking the time to share with us your experience at the Sofitel Queenstown Hotel and Spa. I am sorry that we have failed to meet your expectations during your recent stay with us. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have shared your feedback with our managers so we can provide better Sofitel experience on your future visits. Meanwhile, please feel free to write me an email if you would like to share with us any more detail experience for our improvement. We appreciate you for sharing your experience and we look forward to welcoming you again in near future. Kind regards, Rick Lee Rooms Division Manager Sofitel Queenstown Hotel and Spa

Couples - 04/07/2019 TripAdvisor review
« Location location location »

Beautiful hotel in central location with friendly staff who made our stay more enjoyable. Nothing was too difficult and concierge were very efficient in making bookings for us. location in the middle of town was perfect

Gareth S. Business - 02/07/2019 AccorHotels certified review
« 2 night work stay »

2 night stay for work while seeing customers in the area

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gareth , Thank you for taking time to share your experience at Sofitel Queenstown Hotel & Spa. We wish you will return soon to treat yourself a lovely weekend off to enjoy the beautiful Queenstown! Sincerely, Annabelle Hung Front Office Manager

Meg R. Couples - 02/07/2019 AccorHotels certified review
« Excellent value for money. Wonderful and friendly service. »

We had a great four night stay. Our room was a great size - big enough for two people to comfortable relax for the time. Room was spotless and beds were super comfy. Will definitely be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Meg, Thank you for taking time to review you current visit at Sofitel Queenstown Hotel & Spa. We're pleased to read that you found our staff very friendly and that you enjoyed the comfort of our rooms. It is a pleasure to read how much you enjoyed your time with us. Your words truly are an encouragement for us to keep striving to make every stay memorable for our guests. We hope to have the privilege to welcome you back on your next visit to Queenstown. Sincerely, Annabelle Hung Front Office Manager

Michael Couples - 01/07/2019 AccorHotels certified review
« great hotel in great location with friendly staff »

Staff were very welcoming. Nothing was too much trouble. The location was perfect in the centre of town in a magnificent setting. Rooms were very comfortable with a warm homely feel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, We appreciate you taking the time to share your recent Sofitel experience. We are delighted to know you enjoyed your time with us. Our luxurious amenities in the rooms make for a lovely pamper for a day in Queenstown. It is also great to read that you found our Ambassadors efficient and that our central location helped you to explore Queenstown with ease. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Hung Front Office Manager

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