Hotel - Pullman Basel Europe
Pullman Hotel Pullman Hotel

Pullman Basel Europe Hotel

4.5/5 939 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 15  CHF
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 11:30-14:00 + 18:00-22:00
    • Opening hours : Week-end 11:30-14:00 + 18:00-22:00

Business services

  • 10 meeting room(s)
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Hotel location

Companies and event centres nearby

Company

BASF1 km / 0.62 mi HUNTSMAN1 km / 0.62 mi ROCHE0.8 km / 0.5 mi
DSM5 km / 3.11 mi NOVARTIS1 km / 0.62 mi SYNGENTA0.5 km / 0.31 mi

Congress centre

MESSE BASEL0.3 km / 0.19 mi

Exhibition centre

MESSE BASEL0.3 km / 0.19 mi

Your meetings and events

A multitude of possibilities are available to anyone planning a meeting at the Pullman Basel Europe hotel. Six well-lit and air-conditioned meeting rooms span over 5382 sq. ft. (500 sq. m), the biggest of which is the gallery offering 1937 sq. ft.Feel refreshed as you go through the agenda: Participants can fill up on Basel air on the attractive garden terrace - the perfect place for a short coffee break.The Pullman Co-Meeting concept is also put into action here in the form of modern communication and presentation technology, high-quality and well-equipped meeting rooms and Pullman's motivated and experienced event and IT solutions managers.

Pullman Basel Europe Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
GALERIE 1 & 2 & FOYER 335 m2 2 m 0 0 0 0 260
ARCADE 50 m2 2 m 40 20 20 20 30
ESTRADE 1 30 m2 2 m 15 10 10 10 10
ESTRADE 1, 2 & 3 108 m2 2 m 85 40 40 50 65
ESTRADE 2 40 m2 2 m 30 12 15 15 20
ESTRADE 3 40 m2 2 m 30 12 20 20 20
FOYER 155 m2 2 m 0 0 0 0 60
GALERIE 1 94 m2 3 m 90 30 30 50 70
GALERIE 1 & 2 179 m2 3 m 180 60 50 150 160
GALERIE 2 85 m2 3 m 90 30 30 50 70
    • On request
    • Lectern
    • Day light
    • WIFI access
    • On request
    • Syndicate rooms
    • Airconditioned meeting room
    • High speed transmission line
    • Hotel connected to conv. centre
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The rooms provide both a stylish refuge and a place for networking. Among other things, this is ensured by free WIFI/ADSL and a connectivity panel with USB and HDMI ports for the XXL transfer of images and sounds onto the HD monitor.

  • 141 rooms
  • 141 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 8 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.6/5 AccorHotels Rating 4,406 reviews

Our guest reviews for Pullman Basel Europe

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 939 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Couples - 23/03/2019 TripAdvisor review
« Overpriced »

We booked 3 nights via the Accor reward scheme, of which we are members. A total price for 3 nights was quoted and we booked the B&B no refund deal as it seemed the best value. Only after booking was the price broken down and we realised that the second night was twice as expensive as the first night and the third night 3 times as expensive as the first night. We subsequent found out this was a price hike due to a trade show in the exhibition centre. We also thought parking was very expensive at 24 CHF per night. It seemed very much a business traveller style of hotel.

M_c Business - 15/03/2019 AccorHotels certified review
« Very nice stay »

Bed was soft, pillow was soft and thin. I missed having muffins for breakfast but everything else was very good. The staff were more than helpful and always very very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M_C, Thank you for being our guest and your really nice rating as well as your good feedback. I'm pleased to read that you had a lovely stay and hope to welcome you again with us for your next visit at Basel. Kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Nigel F. Solo - 13/03/2019 AccorHotels certified review
« Best Hotel for Fasnacht »

My fourth time to see Fasnacht. Hotel is ideally placed by a Fasnacht Committee judging point so all marchers are presenting their best. Lovely comfortable room on the first floor front so able to rest there when it rained and still see the parade . Staff very friendly and hotel facilities superb.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nigel F., wow... thank you very much for this great review of your visit to us. We are pleased that you were our guest at this carnival and could enjoy it so well. We would be very pleased to welcome you again to the Fastnacht 2020 and of course also very much before. Best regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Kazu Business - 11/03/2019 AccorHotels certified review

Needs room ware.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kazu, Thank you very much for your visit and the feedback you have given us. I'm sorry if you found our rooms too simple. We refrained from using special decorations in the room because you can't meet everyone's taste here and we prefer to keep the rooms discreet, simple and timeless. Nevertheless I hope to welcome you again soon. Regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Anonymous Business - 09/03/2019 AccorHotels certified review

Very good, great location and useful amenities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest Thank you so much for taking the time to evaluate us. We are pleased about your positive feedback and that you liked the location and amenities. We are very happy to welcome you back again. Sincerely, Andrea Volk Front desk PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Jessica C. Families - 05/03/2019 AccorHotels certified review
« Miss »

My Family and I got a free room upgrade that I did not expect which was very nice. Furthermore the room was very spacious and it was very clean. The best hotel experience I've had and I am very pleased with the price I paid for it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jessica C., Thank you very much for your great review of your stay. I am happy to read that we were able to surprise you with our free upgrade and that you and your family had a great time with us. We would be happy to welcome you again soon. Many greetings Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Kamel K. Families - 25/02/2019 AccorHotels certified review
« Very satisfied from the start ( booking , hotel services, welcome drink...) »

Good experienced personal with special care to me and my family. I felt in a soft hands care.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kamel K., Many thanks on behalf of the whole team for this great review of our house and our service. I am very happy to read that you liked it so much with us and that you and your family felt completely at home and are convinced of our service. I will not miss sharing your great feedback with the entire PULLMAN Basel Europe team and hope to welcome you and your family back soon. Many greetings Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Caroline W. Business - 25/02/2019 AccorHotels certified review
« Very satisfied with my stay »

I was very pleased with my stay in your hotel. Quite and spacious room in the residence, well equipped meeting room. Excellent business lunch in your restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Caroline W., Thank you very much for this great review and the great feedback on your visit to our PULLMAN Basel Europe. I am glad that you enjoyed it so much and that you had a pleasant stay with us. We hope to welcome you again next time as our guest. Regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Dave Business - 22/02/2019 AccorHotels certified review
« Residential feel in the middle of down town »

The staff was friendly and accommodating to my language barrier. Restaurant was outstanding and there was always amenities easily accessible,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dave, Thank you for being our guest. I am very pleased to read that we were able to offer you a pleasant stay and that you felt so comfortable. I am very pleased about your great rating and the great feedback and will share it happily with my colleagues. We would be very delighted to welcome you again soon and hope that this stay will be as pleasant as the previous one. Until then many greetings Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Elena P. Couples - 20/02/2019 AccorHotels certified review
« ONE OF A KIND »

Everyone at the hotel was very helpful and friendly with us. we enjoyed our staying. we would definitely choose it when we travel abroad.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elena P., Thank you so much for your amazing rating and your stay with us. I am really happy to read that you had a lovely tay with us and would choose us again. We also do hope to welcome you with us again. Kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Julie Business - 18/02/2019 AccorHotels certified review
« Work Stay in Basel »

The stay was pleasant. The person working at the front desk was very nice, and checked us in early since there was an available room. The 24-hour fitness facility was very convenient and clean. I will stay there again when I come back in June.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie, Thank you so much for your visit and your great rating and feedback. It's a pleasure to read that you enjoyed your stay and will be back with us in June. We look forward to welcome you with us again. Kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Anonymous Business - 18/02/2019 AccorHotels certified review
« An excellent stay! »

Everything was excellent (Check in - check out - room - housekeeping - breakfast - lobby - elevators etc.) Staff extremely good, polite and helpful. Congratulations!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, wow... thank you very much for this great review. I'm very happy that the staff stayed in such a positive memory and made such a great first impression. We would be very pleased to welcome you again next time in Basel. Until then Kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Indah P. Business - 17/02/2019 AccorHotels certified review
« Wonderful »

Everything was great, excellent front desk, housekeeper and bfast staff during my stay. But breakfast is very simple and timing should be a bit longer, say 11am. Shower (the cold/hot water tap) should be more stabilize instead of intermittenly cold and hot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Indah p., Thank you very much for your stay and the great evaluation. I am happy that the Pullman team could convince you so. I am pleased to record your point of improvement regarding breakfast and times and forward it to my responsible colleagues. I am sorry that the water had too strong fluctuations when showering. Also here I pass it on to our technicians. We would be delighted to welcome you back soon and hope that your next stay will be as positive as the previous ones. Until then dear greetings Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Colin H. Couples - 17/02/2019 AccorHotels certified review
« Disappointed »

Not enough staff at check in and the basics were missed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin H, Thank you very much for visiting us. Sorry to read that you were disappointed by your stay this time. After reviewing your booking you had booked a Classic Double with terrace this time. Your preferences: Courtyard side; Top & away from the elevator we could satisfy you. We would have liked to upgrade you to the Junior Suite as only this category still has a terrace. Unfortunately these were both occupied during your stay. Thus we left you the booked category with terrace fixed and paid attention to your preferences. We try to give all our Accor Members a nice upgrade. Of course we can only do this according to availability. Therefore I am sorry that we could not fulfill this benefit for you this time. I am surprised that your room has been made, but no fresh glasses and additives have been refilled. I will clarify this with our housemaid because I cannot answer and control this from my side unfortunately. Maybe next time we will be able to convince you more of us and would be happy to welcome you as our guest again. Kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Max C. R. Business - 16/02/2019 AccorHotels certified review
« Decent but far from exceptional »

Room The room was pleasant, both in design, standard, size and features (ie central light control). TV smaller than most competitor hotels however. The location of the rooms to the street are highly disturbed by the tram traffic. I would like to be informed before getting such room as it disturbed my sleep significantly. Breakfast The breakfast was below average: one is approached by the 'pro-forma premium' question whether one desires some fresh orange juice. However, no other proper table service is offered. If table service, then do it properly. Coffee is mediocre and the experience of self-service from a mass production machine is less than flattering. The food selection is average, vegetarian (vegetable) alternatives are very absent. No items make the breakfast selection stand out from any other mass-hospitality provider (no smoothies, fresh juice selection, vegetables, etc). Gym The gym is appalling. Entry is from the exterior (not pleasant during winter mornings). The fitness machines are decent but getting too aged. There are very few free weights, at too low weight levels, no other exercise equipment (TRX bands, kettle bells, steps, spinning bike, etc) and very little space to exercise. The room is clean but too sterile and does not invite to spend time there (en effect enhanced through the small size). The large windows to the courtyard make the guests on the exercise machines to a show for any passers by. There is no sauna - although this is only valuable if well executed and is also a matter of taste. No fruit or any energisers offered (standard in any competing hotel). No surfaces to put down personal items. No TV for those moments when one is alone and without mobile device. All in all, one of the worst fitness facilities in Basel at this hotel level. Other Check-in and out was ok, but not note worthy. All in all, the room made up for a lot of the other flaws. However, it is a functional institution - there is absolutely no sense of warmth and welcome in the hotel. Several competitors do this much better. With the right management initiatives, and only small steps, I believe the Pullman can step up significantly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Max Christian R., Thank you for your stay and this detailed evaluation and feedback. After reviewing your bookings, we always gave you an ugprade on the next possible category as a nice surprise for 2 of the 3 bookings. Unfortunately we did not know until now that you have the preference courtyard side. Otherwise we would have assigned you a room directed to the courtyard according to availability. I have taken the liberty of adding this preference to your profile. We will then be happy to take this into your consideration for your next stays - depending on availability - and assign you a room accordingly. I am sorry to read that you are not convinced by the breakfast and the "service". I understand your points and will gladly forward them to our F&B Manager. I will be pleased to pass on your points of improvement regarding the fitness equipment to the General Management. We are very sorry that our timeless and discreet design did not appeal to you. This is well loved by many guests. Of course it's just a matter of taste... We hope to convince you more of us during your next stay and look forward to welcoming you as our guest again soon. Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Anonymous Business - 14/02/2019 AccorHotels certified review
« You get what you expect. »

Quick check-in and friendly welcome. Clean and quiet room. Great fitness room (only issue is that lights turn off when running for more than 35 minutes on the treadmill. So you are running in the dark in the evening).

Our hotel has responded to the review
Our hotel has responded to the review

Hello, Thank you very much for this great review. I'm sorry that the light went out during your training. I wasn't aware of that until now. I will have our technique check it immediately and adjust it accordingly so that the light no longer switches itself off automatically. We are looking forward to your next visit. Best regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Anonymous Business - 10/02/2019 AccorHotels certified review
« Satisfied »

Overall experience was good. Small detail would be that there are no conveniently placed power outlets (i.e. I had to crawl under the table to plug in my phone charger). Wifi seemed to be rather slow as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for visiting us and for the good evaluation. I am glad that you enjoyed it on the whole. I'm sorry if we didn't explain to you at check in that you had a flap with various connections at your desk and you had to dislocate yourself. I will point out my team again to explain this point to our guests at check in because this is very often overlooked. We look forward to welcome you again with us. Regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Anonymous Business - 07/02/2019 AccorHotels certified review
« Stay was fine »

My brief stay was fine but not exceptional. Preferences were not honored and rooms were small. The sink in the bathroom was also unreasonably small.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your stay and the time you took to give us your feedback. I am sorry that we could not meet your expectations. After reviewing your booking I saw that you have booked a Classic single room. Unfortunately we could not give you an upgrade as a benefit as we were fully booked and had to assign you the category you booked for this stay. I am sorry that we could not give you a single room on the 5th floor. Also these were unfortunately occupied. So we had to switch to another floor. Rest assured that if we had had availability, we would have taken your preferences into account. We would be pleased to convince you more of us during your next stay and hope to welcome you again soon. Kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Anonymous Families - 06/02/2019 AccorHotels certified review
« Friendly and helpful staff »

Every interaction in the two week stay had friendly and helpful interactions with the staff. Well done!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for being our guest and your really nice feedback to our staff. I am very happy that you were convinced of our service and will not miss to share it with the whole team. We hope to see you again on your next visit. Kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Cgray Business - 03/02/2019 AccorHotels certified review
« Modern, simple and efficient hotel with great restaurant and bistro »

Relaxed and unhurried

Our hotel has responded to the review
Our hotel has responded to the review

Dear CGray, We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It's great to hear you liked our restaurant and bistro. I will share this great review with our team. We are looking forward to welcoming you again soon. Sincerely, Andrea Volk Font Desk PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

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