Hotel - Mercure Palermo Centro
Mercure Hotel Mercure Hotel

Mercure Palermo Centro

4.0/5 2,183 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • FALCONE BORSELLINO
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Babysitting on request
  • Indoor tennis court  (Nearby)
  • Beach and water sports  (Nearby)
    • Deep sea fishing/Sea fishing (Nearby)
    • Pedal boat (Nearby)
    • Private beach (Nearby)
    • Sailing facilities (Nearby)
    • Snorkelling/Scuba diving center (Nearby)
    • Water skiing (Nearby)
    • Wind surfing facilities (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-23:00
    • Opening hours : Week-end 07:30-23:00

Business services

  • 3 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

FINCANTERI2.4 km / 1.49 mi

Exhibition centre

FIERA MEDITERRANEO2 km / 1.24 mi

Your meetings and events

For business meetings and conferences, the hotel has an interview room and two elegant meeting rooms that can accommodate up to 45 people and are equipped with free WIFI and modern audiovisual equipment.Catering services available for coffee breaks and light lunches with local delicacies.

Mercure Palermo Centro Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SALA NORMANNI 20 m2 2.5 m 10 0 8 0 0
SALA POLITEAMA 55 m2 2.5 m 30 0 20 18 0
SALA MASSIMO 66 m2 2.5 m 45 30 20 0 0
    • Flipchart
    • WIFI access
    • Slide projector
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

93 elegantly designed, perfectly soundproofed rooms equipped with all the modern comforts you need to make you feel at home, including anatomic mattresses, air conditioning and LCD TV with satellite channels.

  • 93 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 1 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Air Cooling System
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 1,303 reviews

Our guest reviews for
Mercure Palermo Centro

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,183 reviews
Nic Couples - 01/09/2019 AccorHotels review
« Great stay »

Friendly helpful staff. Quiet and comfortable hotel. Great location

Our hotel has responded to the review
Our hotel has responded to the review

Dear sean p., We very much appreciate your comments regarding your stay at the Mercure Palermo Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Stancato Direttore/Manager

Maria Friends - 31/08/2019 AccorHotels review
« Maintence »

Not clean, smell terrible the hall, bathroom dirty, carpets dirty smell terrible

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Andrea Stancato Direttore/Manager

Cristina Couples - 25/08/2019 AccorHotels review
« old and dirty hotel, we had to leave after the first night although we have booked 3 nights »

the hotel has old furniture, the carpet is dirty, no parking places for the hotel, the view was like living in a bad neighbourhood although it is quite central

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thank you for the preference given to us. The opinion of our kind customers is of vital importance in order to continuously improve the quality of the service offered. We regret to know that your stay is not entirely comfortable. We regret that he did not express these observations during your stay because our staff could have provided for a free room change since the one in which you stayed was not to your liking. The satisfaction of our customers is what animates all the staff of the Mercure Palermo Centro. We hope to have you back on a new occasion of stay, Best Regards, Andrea Stancato Director / Manager

Agnes H. Couples - 15/08/2019 AccorHotels review
« Very central. Easy walking distance from Teatro Massimo and other attraction »

Enjoyed the stay more than I expected. Very friendly staff. Excellent food. Bedrooms a bit basic but clean. Would definitely choose this hotel again because of the location and friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your kind feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Stancato Direttore/Manager

Lok C. L. Friends - 06/08/2019 AccorHotels review
« unfriendly staff in general, can't even provided an iron »

In general staff is very unfriendly on the phone and in person. I wanted to borrow an iron to iron my shirt but I was told that they don't have it and I could pay for the laundry service instead. Providing an iron and ironing boarding is a very standard service for an hotel and I cannot believe this branch does not have this service. Very disappointing and I would like to know why this branch fail to provide this service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Palermo Centro. I am sorry that your experience did not meet your expectations. I'm sorry that you think our staff is unfriendly becouse of an iron. For security reason it's not possible to use iron in the rooms with moquettes, that why we can't give you it. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrea Stancato Direttore/Manager

Anonymous Solo - 20/07/2019 AccorHotels review
« perfect! »

staff is very attentive and friendly. The room was excellent!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. I hope you want to try our restaurant during your long stay. We have many promo every day and we would like that you can taste our tipical sicilian dish before you leave. Ask at the reception. Sincerely, Andrea Stancato Direttore/Manager

Lily Couples - 09/07/2019 AccorHotels review
« A good place for a quick stopover »

Small room with uncomfortable mattress. Clean though

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Stancato Direttore/Manager

Dr. H. T. Business - 07/07/2019 AccorHotels review
« Professional stay for meetings in Palermo and Catania »

Excellent people in reception Valeria Nadia and Gaëtano. Also room service specially Angela a very special person and Monica in 6 floor. Very nice help during my short stay. Will come back because of this nice people. Air conditioning should be better. The rest is ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Palermo Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Stancato Direttore/Manager

Family - 04/07/2019 TripAdvisor review
« 1st Time »

This was our first time at the hotel all was good except the AC didn’t work as good as it should have, we are going to stay there one time before heading back to the states let’s see if they can fix it!

Gf Couples - 30/06/2019 AccorHotels review
« Great Location but low quality and messy breakfast »

Location was good. Staff friendly and serviceminded. The breakfast was really messy place with most things already eaten when we arrived 08:30. Nothing was replenished and the quality level was less than basic. Please take a study visit to any other Accor hotel. This was the poorest standard breakfast I have seen in any Accor establishment. Including Ibis. Why we had to pay 2 Euro per person in city tax When our friends staying at another hotel 70 m away paid 1,50 beats me and is not realt important....

Our hotel has responded to the review
Our hotel has responded to the review

Many thanks for complimenting the Team, they really are special. Disappointed to hear about your experience at breakfast. We pride ourselves on our food and service. Breakfast is busy but it should have been well organised with a manager greeting at the door and the team members each having a small section each to look after. I would urge you to give the hotel and our breakfast another try. I hope to have the opportunity to welcome you back. About the city tax in Palermo you pay 0,50 euro for each star, we are a 4 stars hotel so you pay 2 euro per person per night, probably your friend was in a 3 stars hotel. If you don't trust me you can check on the web site of the city hall of Palermo we don't steal a penny from our Guests :) Kind regards Andrea Stancato Direttore/Manager

Simon Couples - 28/06/2019 AccorHotels review
« Good city centre location with a surprisingly good restaurant »

We were very pleasantly surprised by the room and bathroom size and furnishing - both were better than average for a city centre hotel. A full corner balcony was an extra benefit. Although the restaurant was about to close when we arrived (c10.15) Barbara said that she would wait until we had settled our luggage and could get back down. She then gave us some welcome guidance on Sicilian specialities, including those not on the hotel menu. The meals we did have were excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Stancato Direttore/Manager

K E. Couples - 28/06/2019 AccorHotels review
« Comfortable with efficient service »

Very satisfying

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Palermo Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Stancato Direttore/Manager

Couples - 21/06/2019 TripAdvisor review
« Rooms »

Hotel well located, and personnel friendly. Rooms cleans, but air conditioning noisy and mattress sounded every time you moved. They were willing to change rooms but the hotel was full, and had to wait for next day to change it, but we had tours and did'' wanted to waste time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Thank you very much for taking the time to let us know about your recent stay at Mercure Palermo Centro. We are so glad to read that you found our staff to be pleasant and our location to be convenient, as we are right in the centre of all that Palermo has to offer. We are very sorry that you were so inconvenienced by any noise from the matress. Our Front Desk staff are also always on hand to attend to any such issues, and are always happy to provide a room move if possible. We would be delighted to welcome you back and hopefully give you a more favourable view of our hotel- please contact us directly, should you be in Palermo again. Andrea Stancato Direttore/Manager

Kevin W. Couples - 14/06/2019 AccorHotels review

Very nice hotel situated within 5 mins walk of the old town, very clean, very comfortable beds in a large room. Only 10 mins walk to the airport shuttle bus. Breakfast for 5 Euro fantastic value Only reason for not a 10 bathroom was very clean but the shower stall was not tiled but painted and poorly maintained not to the Mercure Standard

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Stancato Direttore/Manager

Slh Families - 13/06/2019 AccorHotels review
« Noisy Hotel with tired hotel rooms but friendly staff »

Our room had old ripped curtains. The portacot for our baby was broken, hence collapsing inwards and not safe to use AT ALL!! It was exceptionally noisy you could hear all noises from surrounding rooms!! Great location which is why we stayed here. The reception is modern and fresh but the room are very dated. Room was very disappointing!! The waitresses at breakfast were lovely friendly and helpful which made up for the lack of sleep from fellow in-house guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Stancato Direttore/Manager

Francis D. Friends - 21/05/2019 AccorHotels review
« Good location, but very basic accommodation and service »

Slow WIFI, Safe impossible to work, basic breakfast, bad coffee, room door do not close properly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Andrea Stancato Direttore/Manager

Friends getaway - 08/05/2019 TripAdvisor review
« perfect stay »

The address of the hotel is perfect and the service offered by the staff very satisfactory, we can only recommend this hotel and we hope to be back soon, rooms are nice and everything very clean. Palermo is so wonderful and there is so much to see and experience and everything is reachable from this wonderful hotel. Tage Lysgaard

Mike Couples - 29/04/2019 AccorHotels review
« Great Location »

The hotel was in a great location and the reception staff were very helpful when we asked for advice on how to visit key locations on the Island such as Mt Etna. The breakfast was ok. We had to ask twice for tea/coffee making facilities to be put in our room, and then we never received any milks,replenishment of tea bags or cups which was a bit disappointing. Room was a good size with a balcony, but decor was a bit tired, with only 1 chair (that did not fit under the desk).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Stancato Direttore/Manager

Patrick M. Business - 20/04/2019 AccorHotels review
« Ok »

The staff was very nice. I would have preferred a real king bed, not two beds pushed together.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Thank you very much for taking the time to let us know about your recent stay at Mercure Palermo Centro. We are very sorry that you were so inconvenienced by your room. Our Front Desk staff are also always on hand to attend to any such issues, and are always happy to provide a room move if possible, so it is a real shame that this was not raised with them during your stay. We would be delighted to welcome you back and hopefully give you a more favourable view of our hotel please contact us directly, should you be in Palermo again. Andrea Stancato Direttore/Manager

Brian Solo - 02/04/2019 AccorHotels review
« Would stop at this hotel again »

A clean hotel with friendly staff. A good breakfast served from 06.30 albeit many items were still coming from the kitchen as late as 06.45 despite opening on time. My only disappointment with the hotel was lack of A/C. I initially thought that the A/C had failed in my room and reported the matter to reception. I was informed that the A/C was not switched on until next month and was not a requirement in Italian law. Given that I had not complained just made comment on what I thought was an issue with my room I was surprised at the reference to Italian law. During my visit to Italy I had stopped at four other hotels all of which had the A/C working which was very welcome during a period of very warm weather.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the review of our hotel. About the A/C the italian law that regulates the times of the year when we are allowed to switch on the centralized A/C is the law n.10/1991 and there are different rules for each region. Anyway in this time of year our climate is not so hot and I think that is enough to leave the windows open to adjust the temperature in the room as I think it was suggested by our staff. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Stancato Direttore/Manager

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