Hotel - Mercure Palermo Centro
Mercure Hotel Mercure Hotel

Mercure Palermo Centro

Our hotels AccorHotels
4.0/5 1,999 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • FALCONE BORSELLINO
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Babysitting on request
  • Indoor tennis court  (Nearby)
  • Beach and water sports
    • Boat excursions
    • Deep sea fishing/Sea fishing (Nearby)
    • Pedal boat (Nearby)
    • Private beach (Nearby)
    • Sailing facilities (Nearby)
    • Snorkelling/Scuba diving center (Nearby)
    • Water skiing (Nearby)
    • Wind surfing facilities (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-23:00
    • Opening hours : Week-end 07:30-23:00

Business services

  • 3 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

FINCANTERI2.4 km / 1.49 mi

Exhibition centre

FIERA MEDITERRANEO2 km / 1.24 mi

Your meetings and events

For business meetings and conferences, the hotel has an interview room and two elegant meeting rooms that can accommodate up to 45 people and are equipped with free WIFI and modern audiovisual equipment.Catering services available for coffee breaks and light lunches with local delicacies.

Mercure Palermo Centro Meeting Room 4 photos
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SALA MASSIMO 66 m2 2.5 m 45 30 20 0 0
SALA NORMANNI 20 m2 2.5 m 10 0 8 0 0
SALA POLITEAMA 55 m2 2.5 m 30 0 20 18 0
    • Flipchart
    • WiFi access
    • Slide projector
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

93 elegantly designed, perfectly soundproofed rooms equipped with all the modern comforts you need to make you feel at home, including anatomic mattresses, air conditioning and LCD TV with satellite channels.

  • 93 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 1 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Air Cooling System
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Internet access via Fiber Optics
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.3/5 AccorHotels Rating Based on 926 reviews

Our guest reviews for Mercure Palermo Centro

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,999 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Bob P. Couples - 12/06/2018
« Great Location and Service »

Room was very comfortable and Front Desk extremely helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Stancato Direttore/Manager

AccorHotels certified review
David H. Couples - 11/06/2018
« Excellent stay! »

Great room at top of hotel! Staff very helpful, and a good breakfast and nice cocktails! Would definitely stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure Palermo Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Stancato Direttore/Manager

AccorHotels certified review
Leanne C. Couples - 07/06/2018
« Excellent location, very helpful staff, nice room »

Excellent location, very helpful staff, nice room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Carpenter, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Stancato Direttore/Manager

AccorHotels certified review
Stephen Couples - 07/05/2018
« Great stay »

Great stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Stancato Direttore/Manager

AccorHotels certified review
Peter S. Families - 07/05/2018
« Peter S. »

Really nice hotel ...very clean and smart ...great room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Stancato Direttore/Manager

TripAdvisor review
Friends getaway - 27/04/2018
« Overpriced for the services offered »

Not a 4 star hotel Very Basic breakfast, waiter seats guests in different areas, by their nationality Room had poor Air conditioning+ no ventilation in the bathroom+ bad smell from outdoor when trying to leave windows open Location was central city so lots of noise Waitress refused to serve us a bottle of wine at the bar after midnight Housekeeping very nice. Room very clean. Reception good. I ordered pasta at the restaurant- no taste

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

AccorHotels certified review
Natalia Couples - 13/04/2018
« Well located, wonderful hotel with welcoming and attentive staff »

Well located, wonderful hotel, especially for Villa Borghese, we actually walked everywhere. Staff at reception and in the restaurant was very welcoming, attentive and helpful. Breakfast was a feast with lots of options and also a good selection of fresh fruit for the first time in our three weeks holiday in Rome and Sicily. The bed was also the most comfortable out of all 7 hotels we have stayed in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Natalia, We very much appreciate your comments regarding your stay at the Mercure Palermo Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Stancato Direttore/Manager

AccorHotels certified review
Martin M. Couples - 08/04/2018
« Comfort in a central location »

Very pleasant and helpful service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at the Mercure Palermo Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Stancato Direttore/Manager

AccorHotels certified review
D. N. Couples - 20/03/2018
« Fair 3 Night Stay »

Extremely small room, a/c not working apparently due to the season, needed to open window to cool room which faced a metal stairway, scrambled eggs for breakfast barely edible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Darwin N., Thank you for taking the time to tell us about your experience at the Mercure Palermo Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrea Stancato Direttore/Manager

AccorHotels certified review
Karen I. Solo - 17/03/2018
« Reasonable hotel in decent location »

The room was small with no view and there was no tea/coffee making and very little room to move around. It was very hot indeed but you couldn't sleep with the window open and it was centralised heating so no way to change it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Stancato Direttore/Manager

AccorHotels certified review
Peter C. Solo - 18/02/2018
« Nice room, excelente location, good internet »

I had a good experience in Palermo Centro, the only point I’d say is that the crew could be a little more friendly, the work was correct and professional, but a missed a more kindness attention. The rest was pretty good. Very well locate and good installation. Everything worked well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Stancato Direttore/Manager

AccorHotels certified review
Anonymous Business - 17/02/2018
« Discreta »

Discreta

Our hotel has responded to the review
Our hotel has responded to the review

Gentile cliente, Grazie del tempo dedicato a condividere le sue impressioni! Speriamo di riaverla presto tra i nostri ospiti. Cordiali saluti, Andrea Stancato Direttore/Manager

TripAdvisor review
kencoll Couples - 02/02/2018
« Noisy and Cold »

We were dumped in room 115 right next to a massive and viciously noisy access door serving the underground car park next to this hotel. It operated almost continuously from about 5:00am making sleep impossible! It was supposed to be a "superior" room and should have been carpeted - but it was not. There was no independent heating control during the day - the desk told us it was automatic and had to be turned off during the day ! The worst issue is that there were 7 free superior rooms available that night so there was no need to dump us in 115. So "thank you" to the very experienced receptionist ( judging by her obvious maturity) for allocating 115 to two weary travellers in their 60s - ( maybe she thought we were not tech-savvy so could not cause any trouble). We are Accor Members of many years standing but will never use an Accor Hotel again. Breakfast was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr / Mrs Kencoll, Many thanks for your review of Mercure Palermo Centro. I'm sorry that the room 115 was not up to your expectations. I'm sure that we don't dump anyone of our guest. Room 115 is a superior room and is not carpeted becouse we put the parquet recently. Please allow me to express my sincerest apologies. At Mercure Palermo Centro we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I don't understand how do you know that there were 7 superior rooms free that night, Do you have a passpartout to open all the rooms of the hotel? I really don't understand when our very experienced receptionst give you the key of 115 why you didn't ask for an high floor? since you already knew that there were seven other free superior rooms available. I think this will remain a mistery for me. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrea Stancato Direttore/Manager

AccorHotels certified review
Anonymous Couples - 01/02/2018
« Not enjoyable »

The room was small and very noisy from the air con unit above we stayed in 803. The room was too hot and no air con to cool us down we had to open the balcony door. The safe Was broke and we asked someone to looked at it but no one did. I was woken up throughout the night by load banging which was from the air con heating above our room this also buzzed all night/. The breakfast was poor quality and not replenished enough the hot food was cold and the coffee was also cold/.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Palermo Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrea Stancato Direttore/Manager

AccorHotels certified review
Alexander A. Couples - 28/01/2018
« Good place to stay »

There was tea/coffee facilities in the room. We always highly appreciate that. TV with USB input with ability of video playback is a big plus. Good location, good breakfast. Unfortunately air condition system seems to be not enough effective, or we just could not find optimal settings: there was a bit stuffy at the comfort for us (i.e. almost inaudible) noise level. Having slippers in the room would be good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Stancato Direttore/Manager

AccorHotels certified review
Calgary T. Couples - 21/01/2018
« Calgary T. »

Overall good, clean, comfortable beds, good breakfast excellent location for seeing sights. Travelled in January, so the air conditioning was not turned on, understandable. Our room was way too hot, we ask the front desk to adjust, they offered us a fan, which was very effective at moving the hot air around but not to cool the room. Our only solution was to crack the balcony door open whenever we were in the room. The only problem with this solution was it was shared balcony with the entire floor, so we felt somewhat vulnerable at night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Calgary T., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Stancato Direttore/Manager

AccorHotels certified review
Andrii Families - 14/01/2018
« Relatively good stay »

The hotel is very good as to the quality of the rooms, furniture and cleanliness. However, all services offered by the staff of the hotel cannot be rated higher than the three stars. The details are below: - during the hotel booking the "tea & coffee making facilities" were offered but in fact there was no coffee in the room at all - neither the coffee-machine, nor the instant coffee; only a small electric kettle and a few teabags were provided together with the plastic disposable glasses - not even the tea-cups; - on one of the days at 09.00 we went for breakfast and when returned at 09.30 we had already a cleaning lady inside the room making the beds, etc.; when we asked her to come one hour later, we heard compaints from her that she does not have time one hour later; only after a vigorous insisting from our side she left the room; further we had to put the 'do not disturb' sign when we went for breakfast; - the room is equipped with a purple fluorescent lighting that is switched on during the night and makes it difficult to sleep; this light is obviously used as an advertisement light in almost all rooms and it cannot be switched off from within the room; - the supply of the mineral water in the room's fridge (bar) was not regular and we had to require the mineral water from the receptionist a few times; - in general, the receptionists are not very friendly and they do not seem to understand English well - at least some of them; on the last day of the stay we wanted to extend the check-out from the regular 12.00 to 14.00; the receptionist was very unwelcoming and allowed staying only till 13.00; when we mentioned the silver level of the membership status of the accorhotels, the receptionist could not understand what we were talking about; so we had to wait till another receptionist replaced this one and only when this receptionist saw that we were a bit nervous about the issue, she allowed to stay till 14.00; on these dates the season is very low and a good part of the hotel was empty, so it is difficult to interpret the responses of the hotel staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrii K., Thank you for taking the time to tell us about your experience at the Mercure Palermo Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrea Stancato Direttore/Manager

AccorHotels certified review
Gail P. Families - 05/01/2018
« 3 Nights in Palermo »

We enjoyed staying at your hotel once we moved from the street side into a quieter room and an older, softer mattress was brought in. The new mattresses are very firm—too hard for me. I would not have been able to stay if it had not been for the additional mattress which we put on top of the hard one. Breakfast was good. Hotel staff were very professional and helpful. The hotel is in a convenient location in the old part of town.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs P., We very much appreciate your comments regarding your stay at the Mercure Palermo Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Stancato Direttore/Manager

AccorHotels certified review
Liz, I. Couples - 04/01/2018
« Hidden gem in the centre of Palermo »

The hotel is lovely, breakfast is great. Breakfast staff particularly nice, helpful, cheerful, always on hand to top up supplies. Reception staff lovely too, helpful and polite. The room (107) overlooks the street and was noisy at times, maybe it's time to get better glass. I'm a light sleeper and the noise of vespas and other traffic was annoying. The internet was good in the morning, but very very slow in the evening. One member of the bar staff refused to loan us 2 beer glasses, she really was indignant. We had been buying drinks at the bar but one evening over christmas, just wanted to have a quiet evening in our lovely spacious room. She also refused to allow us a nibble, they were clearly placed on the bar for guests and we are regulars at Accor (I think we clocked up over 40 nights in 2017!)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., We very much appreciate your comments regarding your stay at the Mercure Palermo Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured that we are taking the appropriate measures to address the problem with our bar tender and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Stancato Direttore/Manager

AccorHotels certified review
S. Couples - 16/12/2017
« Comfortable and central »

It was a pleasant experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Stancato Direttore/Manager

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