Hotel - Sofitel Xian on Renmin Square
Sofitel Hotel Sofitel Hotel

Sofitel Xian on Renmin Square Hotel

4.5/5 2,815 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping  (Nearby)
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi
    • Sauna
  • Babysitting on request
  • Bicycles rental

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 13 meeting room(s)
  • Business center with support staff
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Hotel location

Companies and event centres nearby

Company

AGILENT2 km / 1.24 mi BANK OF CHINA1 km / 0.62 mi COCA COLA8 km / 4.97 mi GSK1 km / 0 mi INTEL2 km / 1.24 mi KUNLUN MILITARY EQP6 km / 3.73 mi ROLLS ROYCE12 km / 7.46 mi SIEMENS2 km / 1.24 mi XIAN AIRCRAFT35 km / 21.75 mi
APPLIED MATERIALS20 km / 12.43 mi CHINA MOBILE8 km / 4.97 mi EXXON MOBIL2 km / 1.24 mi HUA WEI10 km / 6.21 mi JOHNSON AND JOHNSON6 km / 3.73 mi MICROSOFT2 km / 1.24 mi SHAANXI AUTOMOBILE6 km / 3.73 mi XIAN JANSSEN6 km / 3.73 mi XIAN BROTHERS EQUIP10 km / 6.21 mi

Your meetings and events

The Sofitel Convention Center is the largest business venue in the region and includes a 1,100-square meter pillarless Grand Ballroom accommodating up to 1,000 people for cocktail functions. The ballroom can be divided into three separate areas.There are nine additional meeting rooms that can accommodate from 20 to 150 people. The Ballroom and all meeting rooms are equipped with hi-tech audiovisual equipment and simultaneous interpreting facilities.An additional 21 meeting rooms offer you a wide choice of venues all with WiFi and advanced technology. Together with its 2 sister hotels 900 Renmin Square hotel rooms await your guests.

Sofitel Xian on Renmin Square Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
GRAND BALLROOM 900 m2 6 m 700 150 100 500 550
PARIS 280 m2 4 m 180 50 60 130 140
GRAND THEATRE 6,500 m2 20 m 1409 0 0 699 0
AVIGNON 70 m2 3 m 57 16 18 0 0
BORDEAUX 200 m2 3 m 90 35 40 60 60
CANNES 70 m2 3.1 m 40 24 30 30 20
DIJON 70 m2 3.1 m 40 24 30 30 20
LYON 70 m2 3 m 0 16 18 0 0
MARSEILLES 70 m2 3 m 0 16 18 0 0
NICE 110 m2 4 m 70 34 40 50 50
PISSARO 220 m2 4 m 90 50 40 60 120
SAINT TROPEZ 45 m2 3 m 30 10 30 20 0
TOULOUSE 70 m2 3 m 40 24 30 30 20
    • Indoor and Outdoor facilities
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Accommodation
    • Fine Cuisine
    • Wedding co-ordinator
    • Wedding ceremony
    • Catering available
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 178 rooms

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.7/5 AccorHotels Rating 2,517 reviews

Our guest reviews for
Sofitel Xian on Renmin Square

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,815 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Jeff B. Couples - 14/05/2019 AccorHotels certified review
« Great room, great food, fantastic visit. »

This was the most comfortable place we have stayed in China, with the best room and restaurants.

Shalene Couples - 07/05/2019 AccorHotels certified review
« Excellent saty »

Very comfortable room, delicious breakfast and excellent service from staff in restaurant, house keeping, front desk and Accor lounge.

Chak L. Couples - 01/05/2019 AccorHotels certified review
« nice hotel »

staff friendly, front desk Sophia and Joanna are so helpful, Bonny the host a smart girl always explain the things happen in Xi'an, Kevin the bell boy always prepare taxi and take care my luggage. They are doing a good job.

Gary S. Couples - 30/04/2019 AccorHotels certified review
« Great stay at this hotel »

Reception very friendly and efficient. Also bedroom of a high standard

Anonymous Families - 24/04/2019 AccorHotels certified review
« Overall a satisfactory stay »

Overall our family enjoyed our stay at the Sofitel, especially our upgraded connecting rooms. The rooms were clean with more than enough amenities. The master room we found to be too cold so we opted to turning the heating off and we could not raise the temperature. Checking in and out was a simple and well organized process. Our dining experiences varied. The buffet breakfast was great and catered to everyones needs. Our experience at the Japanese restaurant was not so pleasing. Although the food was very good the service was very poor and dissatisfying which was a disappointment. The order of the food that was brought out was also all over the place and by the end of the meal we still hadn't received a sashimi dish which should have been one of the first dishes out. Our experience at the lobby bar was also mixed. One day was great service and quality of drinks. The next day we were served Prosecco that was old. We then had to argue with the bar manager to taste it for himself as he said the waitress had poured it from a new bottle when we saw her clearly finish the bottle when she poured our two glasses.

Anonymous Friends - 17/04/2019 AccorHotels certified review
« Exceeded expectations »

Staff couldn’t have been more helpful and friendly. Comfortable and thought if everything

John Couples - 16/04/2019 AccorHotels certified review
« Luxury stay in Xi’an »

From the moment you arrive all staff treat you as a special guest. We were offered an upgrade at a great price too. Room was beautiful and amenities amazing. We will be back.

Anonymous Couples - 01/04/2019 AccorHotels certified review
« Pleased with customer service. »

Customer service was excellent especially Joanna, Dousy, and Susanna. We needed a walk-in shower so they upgraded our room for free, but the shower door didn't close properly, so there was lots of water on the floor after showering. The floor in the shower was slippery. Breakfast buffet was marginal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. O., Thank you for staying at Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. We sincerely apologize for the inconvenience caused by the room facility. Thank you for pointing it out, we will take rectification actions and continue and enhance our efforts in room maintenance. We also pay high attention to your comment on breakfast, and have shared it with our F&B leaders. On the other hand, your recognition on hotel service motivates us greatly to do it even better, thank you. We look forward to having the opportunity to welcome you again in the future. Sincerely, Ivy Wang Guest Experience Manager

Carol G. Couples - 31/03/2019 AccorHotels certified review
« Carol G. and Phillip Campton »

I thoroughly enjoyed my stay at Xi’an Sofitel. The staff were professional, friendly, attentive and helpful. Nothing was too much trouble . Amenities and my room were great. I would especially like to thank Bonny who was diligent, very caring and provided excellent help, service and assistance. Also I would like to thank Justin who I think is the Maître for his attention to my dietary requirements, his excellent service and friendliness . Eating at the restaurant was a lovely delicious experience

Anonymous Solo - 25/03/2019 AccorHotels certified review
« Air conditioning »

Everything was great except air conditioning control, there was no control by individual room. Check in, concierge, breakfast, housekeeping, they are all good.

Lesley Business - 14/03/2019 AccorHotels certified review
« excellent »

Your staff are wonderful - in particular Joanna, Lecia and Eva on Reception, and Lucky at the Concierge desk. The room was also mazing.

Melissa (. Couples - 04/03/2019 AccorHotels certified review
« Can’t go wrong with this hotel »

We enjoyed our 2 night stay at this hotel. We took advantage of a junior suite upgrade deal which included club room privileges and that proved to be a great decision. A huge rooms (suite), Club lounge breakfast and evening food and beverage inclusions in spacious and stylish surroundings. Profession, helpful and friendly experience with EVERY SINGLE STAFF MEMBER we encountered from reception to club room staff, concierge, doorman and room attendants. The only complaint I could make is that on the first night our room had a faint stale cigarette odour. I noticed it in bed and wondered if the previous guest was a smoker and the pillow was the problem. This did gross me out a little so I put a towel on my pillow. By the second night the odour was gone. My husband didn’t notice it at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melissa, Thank you for choosing Sofitel Xi'an on Renmin Square and taking the time to share your experience with us. We are sorry to hear about the odor issue. Please be kindly advised that starting from last November, Xi'an municipal government launched the smoking ban policy, and smoking indoor is strictly prohibited. But we do pay high attention to your comment, and we will take immediate action to investigate and follow up. Aside from this, your recognition to other aspects of the stay, especially on hotel service, gives us great motivation to do it even better, thank you. We look forward to welcoming you and your family again in the future. Sincerely, Ivy Wang Guest Experience Manager

H. Solo - 04/03/2019 AccorHotels certified review
« I enjoyed my stay »

Good location, good service, well managed

Frederick P. Solo - 03/03/2019 AccorHotels certified review
« Great facility ,well located ,friendly competent staff and outstanding service . »

I was handled by Daisy one of your managers who did a great job in relocating me from a sister property that botched a reservation. The concierge staff was relent in helping get cars , a great tour and guide etc. and the the other strong part of your facility was the managers and waitstaff in your dining facility , the food was outstanding , it would be a pleasure to return this summer with my sister who is retiring and deserves the best present I can give her a good time in Xian China .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Thank you for choosing Sofitel Xi'an on Renmin Square and taking the time to share your experience with us. What an encouragement! I've shared your encouraging comments with my colleagues and we all feel very motivated. Thank you, and we look forward to welcoming you and your sister in the near future. Sincerely, Ivy Wang Guest Experience Manager

Anonymous Business - 28/02/2019 AccorHotels certified review
« Great staying experience »

It is always a great time to stay in Sofitel Xi’An, thanks again to Joanna!

Shugang C. Business - 24/02/2019 AccorHotels certified review
« As good as expected »

General I am satisfied with whole staying from booking, check-in, stay and check-out. Service, hardware, cleanness was excellent.

#britishguyinshanghai Solo - 10/02/2019 AccorHotels certified review
« AMAZING »

Location was great. Staff were tremendous and really went out the way! I got a really great deal on a suite upgrade and really enjoyed the amenities. Kevin was exceptional in developing a tour plan for me and went out the way to help me. Thank you.

Ahmad Business - 05/02/2019 AccorHotels certified review
« A most pleasant Sofitel experience. »

Sofitel Xian 27 Jan - 3 Feb 2019 Reception was professional, quick and efficient. One noticed a good improvement since the last stay as they were prepared for my arrival and all the paperwork was in hand. The Room was as requested and the upgrade was a nice touch. The Sofitel club staff were very nice, friendly and professional, without being overbearing. Wifi is complimentary and worked well. Breakfast in the main restaurant provides a wide range of dishes including a good variety of western and Chinese dishes. There is also a soup bar and an eggs / omelettes bar. The coffee is ok, but the local beverages are better. They make lovely crispy bread and the noodle soup bar is also great. The Location is good and about 15 minutes walk to the centre of the city, where the Drum and Bell towers are located. There are also nearby restaurants and shopping centres that are worth a visit. I note a good improvement in the reception staff, and the overall all staff are very good, including the excellent concierge and Sofitel club staff. Overall a very pleasant five star experience; and a special thank you to Lisa, and her staff, especially Tolfer, Maggie, Reacher, Lynn and Fairy in the Sofitel club - as they provided an excellent service. The restaurant was also good particularly the noodle bar chef who was most welcoming and helpful. I look forward to my next visit to Sofitel Xi’an. Thank you and well done.

Anonymous Business - 21/01/2019 AccorHotels certified review
« Great and big thanks »

Great staying experience as always, a big thanks especially for Joanna, May, Nancy and Jiu for their preparation for my birthday gifts as a big surprise for me, also which is great for Sofitel to have them as employees and I could say they are the best!

Sandra D. Families - 18/01/2019 AccorHotels certified review
« Fantastic! »

The hotel is great, the room is super clean, it was kids menu and also you pay half price at the restaurant. The best part is the service, I was able to compare with other hotels in China and this was by far the best, Will and Justine were very extremely helpful. I'll be always grateful with Will for his guess service.

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