Hotel - Mercure on Renmin Square Xian
Mercure Hotel Mercure Hotel

Mercure on Renmin Square Xian

4.0/5 691 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool  (Nearby)
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna (Paying)
  • Babysitting on request

Catering

  • Breakfast
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Business center with support staff
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Hotel location

Companies and event centres nearby

Company

COCA COLA8 km / 4.97 mi SHAANXI AUTOMOBILE6 km / 3.73 mi XIAN BROTHERS EQUIP10 km / 6.21 mi
KUNLUN MILITARY EQP6 km / 3.73 mi XIAN AIRCRAFT35 km / 21.75 mi

Your meetings and events

Mercure on Renmin Square Xian Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MONTMARTRE 30 m2 3 m 20 10 8 15 10
VENDOME 30 m2 3 m 20 10 8 15 10
LE LOUVRE 50 m2 3 m 50 10 12 30 20
SACRE COEUR 54 m2 3 m 50 16 20 30 20
CONCORDE 60 m2 3 m 30 10 6 30 20
ARC DE TRIOMPHE 280 m2 4 m 250 150 80 180 150
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Catering available
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 91 rooms
4.4/5 AccorHotels Rating 564 reviews

Our guest reviews for
Mercure on Renmin Square Xian

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 691 reviews
Graeme Couples - 10/07/2019 AccorHotels certified review
« Xi'an trip »

Very helpful staff.

Anonymous Solo - 25/06/2019 AccorHotels certified review
« OK... »

Laura on the front desk made my stay easier. She translated into English for me and made calls for me when I needed a Chinese speaker. Her service was outstanding...she even took postcards to the post office for me!

Marjomel S. Couples - 25/06/2019 AccorHotels certified review
« Frustrating »

The room is so smoky we can't sleep. We'd been move to the new room but still smoky. Better that we were able to sleep. Make sure you put your non smoker guests to smoke free room.

Barbara F. Solo - 13/06/2019 AccorHotels certified review
« Quick visit to Xian »

Clean comfortable stay in smallish room bed very comfortable

Jin C. Couples - 11/06/2019 AccorHotels certified review
« Hard bed »

Before arriving into MERCURE i have stayed 12 nights all around Tibet. Their bed was hard but really surprised of MERCURE's bed being the hardest. Understand beds in China are all notoriously hard but MERCURE giving me a really bad ache. Pillow are far too soft with no substance in it for any form of support. Overall bad experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for providing us with the gift of feedback. We are very sorry that the bed does not match with your sleeping preference. Your comments have been shared with hotel management team and logged in your guest profile. Should we have chance to service you again in the future, we will try our best to meet your sleeping preference by means of adding mattress protector and providing other pillow choices etc. Yours sincerely, Ivy Wang Guest Experience Manager

Shiva Families - 10/06/2019 AccorHotels certified review
« Very comfirtable beds, rooms and bathroom - cannot fault them in any way. »

Communication in English is still somewhat difficult. The staff member (Lola) who checked us in was pleasant and organised and did help me with getting tickets for the evening show and arranged a Taxi for me for the next days visit to the Terracotta Warriors at very short notice and I thank her for her assistance. However, she did NOT provide me information on the Restuarant type that I wanted and needed. So I had to spent a lot of time myself late into the night by searching through the Internet. However, next morning there was another staff member - the pregnant one - (early in the morning around 6:30-7:30am), who did help me to rearrange the Taxi schedule to include a visit to the Restuarant (that I had located the previous night) during the days visit to the Terracotta Warriors. She was quite interested to meet my needs and I do thank her for her efforts in this regard.

B S. Families - 01/05/2019 AccorHotels certified review
« Very basic facilities were given. Not impressed. Low standard. »

Very basic facilities were given. Not impressed. Low standard. After coming on holidays from UK spending heavy price, we were dissatisfied with your facilities give to us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for providing us with the gift of feedback. We are very sorry to know that the facilities didn't meet your expectation. We pay high attention to your comments, and please be rest assured that our efforts in striving for excellent guest experience will never stop. Once again, thank you for sharing your experience with us. Sincerely, Ivy Wang Guest Experience Manager

Family - 01/05/2019 TripAdvisor review
« Fantastic »

We stayed as a family of 5, in two rooms. It was spacious and great value for money. The hotel complex (5 hotels around the square) all Accor caters for all budgets and taste. Food in the restaurants were superb (Italian and Softel buffet). My daughter is coeliac (gluten free). Carl, the assistant manager, went out of his way, and I cannot praise his service and care high enough. He contributed to a memorable stay in a fantastic location in a great city. It exceeded all our expectations

candahyem Business - 30/04/2019 TripAdvisor review
« Average room, friendly service »

Average property, although the service was friendly and helpful, the room we stayed in was very, very small and tired beyond its years, the bed was more tired than I was! The bathroom was old and not well cleaned, hair under the basin and behind the door, mould in the shower etc. The linen and towels were clean. No power point to plug in the kettle and no additional power points for charging laptops, phones etc.

Business - 04/04/2019 TripAdvisor review
« memorable stay »

Wonderful yard,, old but comfortable room, great location to anywhere within downtown highlights , squares, muslim food street, public transportation, etc.. very friendly guest receptionist such as Miss Laura and Miss Cheery , they are all helpful in meeting my requests. the only setback I have is I expected the renovated room with modern design, but it seems unlikely meet my expectation ..

Anonymous Couples - 09/12/2018 AccorHotels certified review

Breakfast is good, surroundings is quiet, hotel is clean, overall a good place in Xi'an

Solo travel - 30/11/2018 TripAdvisor review
« Average stay, »

Good service. But old hotel. Not the cheapest. Location is central but not convenient. 10 to 15 mins walk to everywhere. Bring your own toiletries because those provided are low quality. Pillow too soft and low. Would not be back if given the chance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris T, Thank you for providing us with the gift of feedback. We are very sorry to know that the stay didn't meet your expectation. Your comments have been shared with hotel management, we pay high attention to your valuable comments, and please be rest assured that our efforts in pursuing excellent guest experience will never stop. And, your recognition on hotel service motivates us to do it even better, thank you. Yours sincerely, Ivy Wang Guest Experience Manager

Hugo Families - 26/11/2018 AccorHotels certified review
« Very nice and comfortable experience »

It was very nice experience. Staff, room and services were excellent.

Anonymous Solo - 16/11/2018 AccorHotels certified review
« Average experience, poorly maintained hotel »

Overall a very average experience, apart from the poor state of the hotel, there was a major leak right outside my door, the entire stay was average. Having to walk to the neighboring Sofitel for breakfast, on a cold morning was not fun. I would probably look fro alternate options the next time i visit Xi'an.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you for providing us with the gift of feedback. We are very sorry to know that the stay, especially the facility, didn't meet your expectation. We pay high attention to your comments, and will have an immediate check on the leakage issue that you feedback, and apologize should there was any inconvenience caused. Once again, thank you for your review and our efforts in striving for excellent guest experience will never stop. Sincerely, Ivy Wang Guest Experience Manager

Ar -. U. Families - 15/11/2018 AccorHotels certified review
« Satisfied overall for location and staff. »

Good location but the hotel is outdated and not worth the price. Ms. Echo at the front desk was really courteous and helpful and even gave us her own umbrella since there was only one hotel umbrella which was checked out.

L S. Couples - 08/11/2018 AccorHotels certified review
« Great location and customer service »

We were celebrating my husband's birthday, and the hotel had a cake waiting for us in the room when we checked in! It was a great surprise. The hotel was also very helpful in booking taxis and giving us directions. The rooms were small but very nice with all the modern amenities. I would definitely recommend the hotel to anyone going to Xi'an!

Mc Friends - 02/11/2018 AccorHotels certified review
« Very good stay at Mercure on Renmin Square Xian »

Rooms are well maintained and quite quiet. The staff is willing to help, assistance greatly appreciated for getting information on how to move around the city or general hotel services such as laundry. Very nice breakfast.

Geoff Solo - 01/11/2018 AccorHotels certified review
« Nice clean well equipped Hotel, quiet off-street setting, helpful staff »

Enjoyed my 2 day visit. One day trip to Terracotta Army and Banpo were fascinating. Ideal location for 2nd day walk around the inner city walls, main museum, Bell and Drum Towers on my own. Restaurants on complex were trip class. Hope I will visit again.

Anthony Families - 30/10/2018 AccorHotels certified review
« A few days in Xian »

Nice room, great breakfast. Hotel team very helpful booking visit to the terracotta warriors

Glen P. Couples - 30/10/2018 AccorHotels certified review
« Stress Free Stay in Xi'an »

It was easy and a good location

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