Hotel - Novotel Cardiff Centre
Novotel Hotel Novotel Hotel

Novotel Cardiff Centre Hotel

4.0/5 2,541 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Overnight shoe shine

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
    • Golf lessons
  • Tennis  (Nearby)
    • Clay tennis court
    • Grass tennis court
    • Hard tennis court
    • Indoor tennis court
    • Outdoor tennis court
  • Beach and water sports  (Nearby)
    • Boat excursions
    • Kayaking
    • Rowing
    • Sailing facilities
  • Other sports activities  (Nearby)
    • Bicycles rental
    • Billiards/Snooker
    • Football (Nearby)
    • Jogging track (Nearby)
    • Skating rink
    • Squash court

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Exhibition centre

DOCTOR WHO EXHIBTION1.61 km / 1 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Cardiff Centre Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
WEST FIVE 24 m2 2 m 20 12 12 12 12
WEST FOUR 24 m2 2 m 20 12 12 12 12
WEST THREE 25 m2 2 m 20 12 12 12 12
EAST TWO 34 m2 2 m 20 14 12 18 20
EAST THREE 42 m2 2 m 15 12 12 12 10
WEST TWO 49 m2 2 m 50 16 20 24 24
WEST ONE 49 m2 2 m 50 16 20 24 24
EAST ONE 73 m2 2 m 60 34 26 36 34
WEST ONE & TWO 98 m2 2 m 100 32 40 50 64
THE WAREHOUSE 210 m2 4 m 200 50 50 80 160
    • Screen
    • Flipchart
    • TV with VCR
    • Meeting room
    • Lectern
    • WIFI access
    • Syndicate rooms
    • Airconditioned meeting room
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 138 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 5 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 8,328 reviews

Our guest reviews for
Novotel Cardiff Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,541 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Ms H. Couples - 11/08/2019 AccorHotels review
« Average »

Checked in was the least welcoming ever at a Novotel. Girl was miserable, mumbling through the items she needed to tell us. Staff in bar very friendly food good overall ok for what we needed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kirsty H., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… (option 7) if you wish to discuss this matter in further details. Sincerely, John Wong Rooms Division Manager

Alison Families - 11/08/2019 AccorHotels review
« Lovely downstairs, upstairs needs updating »

The stay was lovely. The downstairs part of the hotel was modern and clean and tidy. The childrens play area was a lovely extra touch that most hotels dont have so that was brilliant. The rooms were a bit dated. Our bose box did not work-we reported it to reception to which we were told we were doing it wrong. After arriving back to our room on afternoon, a caretaker/electrician was in our room putting a usb port in. We asked him to test the bose speaker and he agreed that it was broken. This was one of the reasons we chose to upgrade to the queen room so we were disappointed that it didnt work. Breakfast was lovely and the pool facilities were also good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alison K., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Wong Rooms Division Manager

Anonymous Families - 08/08/2019 AccorHotels review
« Family Break »

Good location close to centre, lots of families staying, food was good for breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joanna R., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

B. C. Solo - 08/08/2019 AccorHotels review
« Fantastic surprise »

After zipping all around Europe, this Executive upgrade felt like such a perfectly timed treat, thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bndicte C., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Anonymous Business - 08/08/2019 AccorHotels review
« Flyers »

The staff were friendly and helpful and the facilities were adequate and clean. Altogether a peasant experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael E., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Jonathan E. Couples - 08/08/2019 AccorHotels review
« I often stay in the Novotel Cardiff and have always had excellent service and an excellent experience. »

Excellent, the staff are helpful and friendly. The hotel is well kept, rooms are clean and more than suitable for their purpose. I booked the hotel through the Accor App.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonathan E., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

M. Couples - 07/08/2019 AccorHotels review
« Friendly staff and a good menu in the bar area. »

Easy to park car. Staff very approachable rooms clean. Breakfast good selection.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gary M., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Neil H. Couples - 07/08/2019 AccorHotels review
« Very efficient »

Friendly staff, efficient and polite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David Neil H., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Eifion M. Families - 07/08/2019 AccorHotels review
« Great location for City Centre and Cardiff Bay »

Excellent facilities, great central location for experiencing city centre and Cardiff Bay. Hotel is well equipped for young families to enjoy. Friendly staff on reception and very polite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eifion M., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Mark Couples - 07/08/2019 AccorHotels review
« Relaxed »

Bit of confusion at check in regarding my booking on website but otherwise very good experience once again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard D., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Louise B. Couples - 06/08/2019 AccorHotels review
« Short and sweet »

Great beds and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Louise B., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Adrian H. Couples - 06/08/2019 AccorHotels review

Room was lovely, staff friendly, swimming pool was great as was the breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adrian H., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Nw Families - 06/08/2019 AccorHotels review
« Lovely rooms and staff »

Polite staff, quick check-in. They made sure we knew where we were going when they found out what we were in Cardiff for.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicola W., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Wendy Families - 06/08/2019 AccorHotels review
« Wonderful weekend away »

We really enjoyed our visit! The hotel was clean, the staff were brilliant! The kids really enjoyed the pool. There was a good choice at breakfast and our restaurant meal was enjoyable. The location was easy to access the city centre on foot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wendy S., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Mike Business - 06/08/2019 AccorHotels review
« Spacious and friendly »

Loads of space throughout the hotel. The bar is well equipped and roomy, with a separate dining area if required. Loads of windows allowing natural daylight to flood in. My room was just as spacious, with all the amenities required for my stay. Leisure facilities are on site, and that included a mini gaming area for the kids. Can't wait to visit again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike I., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Lewis D. Families - 05/08/2019 AccorHotels review
« Wonderful Stay »

Experience was brilliant - staff attentive and polite - felt special

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lewis D., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Mrs S. T. Families - 03/08/2019 AccorHotels review
« Brilliant »

Friendly, helpful, very welcoming

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah t., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Beth Families - 03/08/2019 AccorHotels review
« A great experience for all the family »

Excellent swimming pool and changing area. Loved that pool towels were provided. Children's games area was fantastic. Long breakfast hours meant breakfast room was not too busy which was great. Lovely large room with spacious bathroom. Helpful and friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bethan R., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Anonymous Couples - 31/07/2019 AccorHotels review
« Gerald D. »

Breakfast staff and reception excellent. Customs She'd bar and restaurant tables were sticky to touch and not pleasant to eat an evening meal on. Bathroom wash basin did not let water out unless the plug unit was lifted out. This released a bd drain smell which needed a disinfectant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gerald D., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Family - 31/07/2019 TripAdvisor review
« Enjoyable relaxing stay »

There was a mix up while checking in which was quickly sorted. Booking arrangements were not correct on system. so rooms were not made up as how they should have been. Breakfast was ok but did not enjoy yogurt in big bowls left uncovered I find this unhygienic especially if there are flies around. house keeping were efficient sorting out a bedding problem..Enjoyed Jacuzzi pool , steam room and sauna. On my previous visit sauna was out of action in August last year..Breakfast lost personal touch used to be shown to table before now you find free table yourself. Carpets do need refreshing.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your stay at our hotel. I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every guest and your feedback is very important to us. I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence. We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back in the near future and provide you with a genuine hassle-free experience. We hope to better serve you in the future.

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