Hotel - Novotel Cardiff Centre
Novotel Hotel Novotel Hotel

Novotel Cardiff Centre Hotel

4.0/5 2,407 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Overnight shoe shine

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
    • Golf lessons
  • Tennis  (Nearby)
    • Clay tennis court
    • Grass tennis court
    • Hard tennis court
    • Indoor tennis court
    • Outdoor tennis court
  • Beach and water sports  (Nearby)
    • Boat excursions
    • Kayaking
    • Rowing
    • Sailing facilities
  • Other sports activities  (Nearby)
    • Bicycles rental
    • Billiards/Snooker
    • Football (Nearby)
    • Jogging track (Nearby)
    • Skating rink
    • Squash court

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Exhibition centre

DOCTOR WHO EXHIBTION1.61 km / 1 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Cardiff Centre Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
EAST ONE 73 m2 2.5 m 60 34 26 36 34
EAST THREE 42 m2 2.5 m 15 12 12 12 10
EAST TWO 34 m2 2 m 20 14 12 18 20
THE WAREHOUSE 210 m2 4.8 m 200 50 50 80 160
WEST FIVE 24 m2 2.6 m 20 12 12 12 12
WEST FOUR 24 m2 2.6 m 20 12 12 12 12
WEST ONE 49 m2 2.6 m 50 16 20 24 24
WEST ONE & TWO 98 m2 2.6 m 100 32 40 50 64
WEST THREE 25 m2 2.6 m 20 12 12 12 12
WEST TWO 49 m2 2.6 m 50 16 20 24 24
    • Screen
    • Flipchart
    • TV with VCR
    • Meeting room
    • Lectern
    • WIFI access
    • Syndicate rooms
    • Airconditioned meeting room
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 138 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 5 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 7,139 reviews

Our guest reviews for Novotel Cardiff Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,407 reviews
Mark Business - 19/10/2018 AccorHotels certified review

Excellent as always . Adequate gym and great bar . Sound rooms and staff are spot on

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark H., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Stephen Friends - 18/10/2018 AccorHotels certified review
« Great one night stay »

From check in to check out we found everything excellent.Staff very good , room nice and clean also bed very very comfortable.Breakfast very nive and a good choice.Location for centre very good,only a ten minute.We had a great stay and the only minor niggle was the noise of the traffic but we still had a good nights sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen b., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Friends getaway - 18/10/2018 TripAdvisor review
« Great One Night Stay »

Excellent stay at this Hotel.On arrival quick check in with friendly staff.Room very nice and clean also bed very very comfortable.We also booked breakfast and this was also excellent.Parking available at hotel but this is extra.We stayed on the 3rd floor and on the side of hotel next to a busy road and the traffic could be heard but we slept ok.

Ronnie Couples - 17/10/2018 AccorHotels certified review
« Disappointed but happy in the end »

We were very disappointed with our stay (this trip was meant to be a special treat for surviving two lots of cancer in two years something we had been talking about doing for months and months) and struggled with the situation and we are not good at complaining but with the requests for feedback every time I logged into the WiFi I finally described the situation. Within 15minutes we had been moved and given glasses of wine. So though our weekend was disappointing and we tried to avoid spending too much time in the room and we were exhausted from lack of sleep we have been left with a good feeling of how it was solved (and it made us wish we had said something sooner). The gentleman who was working Sunday night was wonderful. The reason we chose this hotel was the gym and that was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary B., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Wong Rooms Division Manager

Anonymous Business - 17/10/2018 AccorHotels certified review

Expensive for the location. I wanted a budget of 80 turned into 95 when carpark charge added... Won't be staying here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David B., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Wong Rooms Division Manager

Ben B. Couples - 16/10/2018 AccorHotels certified review
« Lovely hotel close to city centre »

Very comfortable room in modern hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ben B., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Anonymous Couples - 16/10/2018 AccorHotels certified review
« Nice hotel, good location »

Nice hotel, good location And the bar/restaurant connected was lovely. I was disappointed that the parking wasn’t included in the price and I didn’t realise this until trying to exit the car park and had to back up and get another car to back up so u could park and pay. You should mention it on the website

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trey T., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Jim C. Friends - 16/10/2018 AccorHotels certified review
« Nicely located, modern, clean hotel »

Parking good Greeting good Room clean Facilities good Breakfast - good range - average quality - coffee poor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jim C., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

N E. Business - 16/10/2018 AccorHotels certified review
« Great hotel with a nice theme but..... »

Overall my stay was great, plenty of on site parking, comfortable well furnished room, comfy bed with the dual pillow system which is quite clever and a good restaurant with friendly helpful staff, however there are a couple of small issues which take the gloss off. In 2018 no bedside power sockets is a cardinal sin and what must be the smallest scratchiest towels I have ever used! Couldn’t believe it, Accor group hotels are a regular for me and this has never happened before, I’m not kidding seriously I would bring my own towel next time so I don’t have to dry off with a Brillo pad again and yes I did search for the “real” bath towels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nigel E., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Anonymous Business - 16/10/2018 AccorHotels certified review
« Exellent customer service and spotless rooms »

Our check in was easy, we were given a nice room which was clean and fresh. Unfortunately the room we were allocated only had a bath and no shower facilities. We went back to reception and they were happy for us to move to a different room, which had a shower as well as a bath. The room was spotless, comfortable and had great facilities, including a Bluetooth speaker, which was a lovely touch as I was able to listen to my Spotify playlist while getting ready to attend the course I was in Cardiff for. The spa was also fantastic. We were able to store our luggage at the reception on our second day and had use of the spa all day. Thank you for a great stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Saskia F., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Julie Couples - 16/10/2018 AccorHotels certified review
« Could of been better »

Room was ok the room was not cleaned after first night stay. Literally just made bed, not clean sheets and emptied the bins. Tea cups, tea, sugar not topped up or cleaned. Wet towels still left in bath and room or bathroom not cleaned. On arriving had a lovely plate of macaroons and happy birthday written in chocolate for my husband which was very nice. We phoned reception to see if possible to get some green tea bags which the lady receptionist said would sort out, we did not receive or hear back from her, so ended up having to go to the Tesco in the bay and bought some.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie B., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Wong Rooms Division Manager

Paul B. Business - 15/10/2018 AccorHotels certified review
« Missing Pillows »

On entering my room it was noted that there was a sign on the bed describe your special any position pillows however there was only two standard pillows on the bed and these special pillows were nowhere to be seen in the room (2 spare standard pillows were in the wardrobe)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul B., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Wong Rooms Division Manager

Roger M. Business - 15/10/2018 AccorHotels certified review
« A pleasant stay »

Good facilities and smiley team members

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roger M., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Keith S. Couples - 15/10/2018 AccorHotels certified review

Another enjoyable stay. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keith S., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Anonymous Business - 15/10/2018 AccorHotels certified review
« All needs catered for »

All facilities and the staff I experienced were a credit to the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dave C., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Laura Couples - 14/10/2018 AccorHotels certified review

Nice hotel, good location. Carpet in room very stained and cleaners hadn’t cleaned under bed. We found someone’s dirty used tissue under the bed. Staff friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laura H., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Janet D. O. Couples - 14/10/2018 AccorHotels certified review
« Great weekend stay »

Very helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janet Humphreys De O., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Mike C. Couples - 14/10/2018 AccorHotels certified review
« everything that we expected. »

as above.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike C., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Scott Couples - 14/10/2018 AccorHotels certified review
« Excellent »

Very good staff and lovely hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Scott G., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Alison I. Friends - 14/10/2018 AccorHotels certified review
« Mrs »

Could not fault anything. Staff friendly courteous and helpful. The whole hotel was clean tidy and loved the decor. Bedrooms were modern, simply but tastefully laid out. Sofa and bed extremely comfortable and loved the "smart" pillow (I think that was what it was called). We only had the buffet breakfast but that was superb. Such a selection of everything you could want, beautifully cooked. Enjoyed an early morning swim, jacuzzi and steam room in the lovely pool area, thought the changing room area was great, had everything you could want. Only sorry I didn't have more time to use the other gym facilities. Would highly recommend this hotel. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alison I., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

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