Hotel - Novotel Cardiff Centre
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Novotel Cardiff Centre Hotel

4.0/5 2,505 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 15  GBP
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Overnight shoe shine

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
    • Golf lessons
  • Tennis  (Nearby)
    • Clay tennis court
    • Grass tennis court
    • Hard tennis court
    • Indoor tennis court
    • Outdoor tennis court
  • Beach and water sports  (Nearby)
    • Boat excursions
    • Kayaking
    • Rowing
    • Sailing facilities
  • Other sports activities  (Nearby)
    • Bicycles rental
    • Billiards/Snooker
    • Football (Nearby)
    • Jogging track (Nearby)
    • Skating rink
    • Squash court

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Exhibition centre

DOCTOR WHO EXHIBTION1.61 km / 1 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Cardiff Centre Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
EAST ONE 73 m2 2.5 m 60 34 26 36 34
EAST THREE 42 m2 2.5 m 15 12 12 12 10
EAST TWO 34 m2 2 m 20 14 12 18 20
THE WAREHOUSE 210 m2 4.8 m 200 50 50 80 160
WEST FIVE 24 m2 2.6 m 20 12 12 12 12
WEST FOUR 24 m2 2.6 m 20 12 12 12 12
WEST ONE 49 m2 2.6 m 50 16 20 24 24
WEST ONE & TWO 98 m2 2.6 m 100 32 40 50 64
WEST THREE 25 m2 2.6 m 20 12 12 12 12
WEST TWO 49 m2 2.6 m 50 16 20 24 24
    • Screen
    • Flipchart
    • TV with VCR
    • Meeting room
    • Lectern
    • WIFI access
    • Syndicate rooms
    • Airconditioned meeting room
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 138 rooms

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 8,052 reviews

Our guest reviews for
Novotel Cardiff Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,505 reviews
Business - 17/05/2019 TripAdvisor review
« Stylish and welcoming »

Really well situated, staff very friendly and helpful, Good food and Comfortable bar area, good choice at breakfast with lots of healthy options too. Pricing very reasonable for this standard of accommodation

Couples - 17/05/2019 TripAdvisor review
« Novotel Cardiff »

Nice Hotel with good rooms and facilities let down by very downmarket "restaurant" While the meals were well cooked the menu was more reminiscent of a family run pub than a major city Hotel. Parking charge overnight rather extortionate

Graham Business - 16/05/2019 AccorHotels certified review
« Excellent venue. »

Polite, courteous staff. Excellent food. Great hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graham S., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Kate Business - 16/05/2019 AccorHotels certified review
« Very pleasant stay »

Very nice room - I think I was upgraded to an executive suite - which was a nice surprise. Pool area very nice with steam room and sauna. Very good value - cheaper than a Premier Inn.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kate H., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Paul T. Families - 16/05/2019 AccorHotels certified review
« Great hotel and restaurant »

We found the staff very friendly and helpful, the room was comfortable and well appointed and the restaurant was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul T., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Sh M. Friends - 15/05/2019 AccorHotels certified review
« Pleasant Short Stay »

Staff were very helpful and friendly and I must admit the breakfast was excellent. We did find the bed hard, but slept well. The shower was more like a dripping tap though without any pressure at all and when we flushed the toilet it did sound like a fog horn for just a few seconds so had to be avoided using early or late in the day. Mentioned this to reception when they asked about our experience and they cancelled our parking payment, so was pleased with their response.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maris C., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Wendy Couples - 15/05/2019 AccorHotels certified review
« Cardiff Novotel far beyond met our expectations making numerous thoughtful gestures for the special occasion we were celebrating. »

I advised Cardiff Novotel we were celebrating my 60th birthday and they gave us a special room with a balcony. They had also prepared a special dessert selection with “Happy birthday” written in chocolate and a personally written birthday card. A lot of thought had gone into how they could have enhanced my enjoyment at their hotel. It meant a lot to me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wendy R., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Claudio D. C. Families - 14/05/2019 AccorHotels certified review
« Great stay »

Great stay Friendly staff Great food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claudio De C., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Barbara Friends - 14/05/2019 AccorHotels certified review
« Great staff, Great facilities. »

The staff were superb, extremely accommodating. The rooms were fine, and although I wasn't happy about sleeping on a sofa bed it was actually comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barbara / Jackie T., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Aimee G. Couples - 14/05/2019 AccorHotels certified review
« Lovely stay on the weekend »

Lovely hotel & facilities. Bar was lovely, we went in the afternoon. Room was clean, nice set out

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aimee G., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

R. Couples - 14/05/2019 AccorHotels certified review
« Very peaceful »

Great stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon R., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Shaun Couples - 14/05/2019 AccorHotels certified review
« wernt as nice as I thought I would of been »

my room was to hot and stuffy the pool didn't look anything like the picture on booking.com, and the breakfast was cold and wernt the best

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shaun L., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… (option 7) if you wish to discuss this matter in further details. Sincerely, John Wong Rooms Division Manager

Anonymous Friends - 14/05/2019 AccorHotels certified review
« Fab stay away with good friends »

Lovely stay overall, both facilities and staff wonderful. Clean and inviting hotel. Only two small criticisms: 1) chlorine was very strong in the jacuzzi - burnt our eyes. 2) breakfast was cleared away at 11 precisely - I think 11:10 would be more fair. Went to get a pastry at 11 am to find they had already been cleared.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Donna S., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Ffion Couples - 13/05/2019 AccorHotels certified review
« Novotel was very nice however the bathroom in our room was very unclean »

The Novotel was a very nice hotel, however the hotel didn’t reach me and my partners standard as the bathroom in our room was very unclean the bath was stinking it had dirt and bugs in it, also the staff weren’t very approachable as the English wasn’t very good so therefore we couldn’t explain

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ffion Y., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… (option 7) if you wish to discuss this matter in further details. Sincerely, John Wong Rooms Division Manager

Anonymous Couples - 13/05/2019 AccorHotels certified review
« Lovely place and staff »

Lovely place to stay and location was really good, everyone was friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Teresa B., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Rebekah J. Business - 13/05/2019 AccorHotels certified review
« It was a lovely stay with a really clean room welcoming staff and lovely food well done »

I was excellent and I enjoyed staying at the hotel. Food was excellent as was service and the room was very clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rebekah j., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Lisa Solo - 13/05/2019 AccorHotels certified review
« Lovely »

Very comfortable and relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa R., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Ady Families - 13/05/2019 AccorHotels certified review
« Really enjoyed the hotel and service »

The staff from check in to check out were very good and helpful Service was good throughout

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adrian G., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Anonymous Business - 13/05/2019 AccorHotels certified review
« Comfortable but not enough plug sockets or towels! »

Please make sure there are enough towels! One hand, one to get out of the shower/bath and two tiny 'main' towels (one of which hidden in the wardrobe!) are not enough for even 1 person! Plus2 plug sockets in awkward positions, really? Have you considered having suncream in rooms too?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter H., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Marcus.j. Business - 12/05/2019 AccorHotels certified review
« Marcus J. »

Good, excellent food, helpful and friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcus J., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, J. Wong Rooms Division Manager

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