Hotel - Novotel Singapore Clarke Quay
Novotel Hotel Novotel Hotel

Novotel Singapore Clarke Quay Hotel

4.0/5 7,297 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Reduced mobility facilities
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • CHANGI AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
    • Japanese
    • Korean
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

BRITISH GAS COMPANY1 km / 0.62 mi MOET HENNESSY ASIA1 km / 0.62 mi NGEE ANN ADELAIDE1 km / 0.62 mi SAMSUNG ASIA LTD1 km / 0.62 mi SHELL SINGAPORE1 km / 0.62 mi SUN MICROSYSTEMS1 km / 0.62 mi THAKRAL GROUP1 km / 0.62 mi UNITED ENGINEER LTD1 km / 0.62 mi
BROTHER INTL1 km / 0.62 mi NAT ART COUNCIL0.8 km / 0.5 mi OMRON ASIA PACIFIC1 km / 0.62 mi SAP ASIA PACIFIC1 km / 0.62 mi SONY CHEMICAL SG1 km / 0.62 mi TEXAS INSTRUMENT1 km / 0.62 mi UNILEVER ASIA PACIFIC1 km / 0.62 mi

Congress centre

SUNTEC CITY5 km / 3.11 mi

Exhibition centre

SUNTEC CITY5 km / 3.11 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Singapore Clarke Quay Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MACE 53 m2 3 m 40 18 24 24 40
NUTMEG 53 m2 3 m 40 18 24 24 40
SAFFRON 53 m2 3 m 40 18 24 24 40
CLOVE 56 m2 3 m 40 18 24 24 40
EXECUTIVE BOARDROOM 66 m2 2 m 0 18 18 0 0
PAPRIKA 92 m2 3 m 80 27 42 45 70
PHOENIX I 231 m2 5 m 280 57 72 144 160
PHOENIX II 231 m2 5 m 300 57 72 144 160
CINNAMON BALLROOM 314 m2 3 m 390 57 72 180 240
Phoenix Grand Ballroom 525 m2 5 m 580 0 0 360 450
    • Screen
    • Flipchart
    • Soundproof
    • TV with VCR
    • Videoconferencing
    • Audio and video equipment
    • Day light
    • Syndicate rooms
    • Video equipment
    • WIFI access
    • Overhead projector
    • Airconditioned meeting room
    • Hotel connected to conv. centre
    • High speed transmission line
    • Conference hotel
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 403 rooms
  • 100% non-smoking hotel
  • 18 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 24,433 reviews

Our guest reviews for
Novotel Singapore Clarke Quay

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 7,297 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Couples - 16/09/2019 TripAdvisor review
« Ideal location in singapore »

A great hotel in a great location, central to the riverside walk entertainment district and easy walking distance to most tourist spots. Staff and property are everything you would want and expect in this level of hotel. We will definitely be back.

Business - 16/09/2019 TripAdvisor review
« Exceptional! »

From the easy check-in process to the clean large rooms, this place is definitely a great place to stay! Food prices are a bit pricey, but the Quay is close enough so one has choices. Highly recommend!

Conrad Business - 15/09/2019 AccorHotels review
« Very convenient »

The stay was for 2 nights for business and I found the place to be very convenient as it was close to all the offices I was visiting in Singapore. Besides there were many eating places close by.

Linden T. Couples - 15/09/2019 AccorHotels review
« Unsatisfactory Stay »

We didn’t have a very nice experience i’m afraid. Coming off a cruise ship we arrived early and even though I requested and early check in this didn’t happen. There was only one poor lady trying to check everyone in while the Other lady on the desk only seemed to be able to photocopy peoples passports. We were told to come back at 12 were given no direction or any info on any amenities available to us. We had two very small cups of coffee at $12 ++ came back tot he desk at 12 only to be told our room was not ready until 2. When we finally did get into our room we were given an upgrade apparently but I can’t judge how much better the room was. We were given no info on checkin as to what time Breakfast was or what other areas of interest there my be, and I realise they are in the room either on the TV or by reading matter but simple courtesy would not have gone amiss. Having said that the hotel is in a great location and the breakfast staff were really good but the checkin process put me in a negative mind frame for the rest of our stay.

Brett M. Couples - 15/09/2019 AccorHotels review
« Refreshing and enjoyable »

This is my second stay at the Novotel and I’m yet to be disappointed. Service is fantastic and the staff are lovely. It’s nice when it’s a pleasure to check in. Keep up the terrific work.

Robyn J. Couples - 15/09/2019 AccorHotels review
« Well located hotel »

Due to delayed flight,had a day less in Singapore but the hotel accommodated our needs well

Mark L. Friends - 15/09/2019 AccorHotels review
« I enjoyed staying at the Singapore Novotel hotel »

Very helpful personnel, great breakfast, good location on the river made walking tour very easy.

David T. Couples - 15/09/2019 AccorHotels review
« Hi »

Excellent

Glyn E. Business - 15/09/2019 AccorHotels review
« Lack of knowledge of frequent guests »

There is clearly no recognition or real reward for returning customers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Glyn E., Thank you for sharing your feedback regarding your recent stay at the Novotel Singapore Clarke Quay. Our loyal Le Club Gold members are extremely valuable to us, hence I am sorry to hear about your disappointment with your experience during your visit. We make every effort to ensure that we are offering our members every benefit that is associated with the Le Club loyalty program and it is disappointing to hear that this was not the case during your visit; please accept my sincerest apologies. Kindly rest assured that the staff member concerned has already been addressed regarding your feedback and our front office manager has been advised to ensure that our loyal members are consistently treated with the VIP service that is expected from the program. I realize that this experience has negatively affected you impression of the hotel hence I sincerely hope that you will give us an opportunity to better serve you on your next trip to Singapore and if so, I kindly invite you to contact me directly so that I can personally ensure a truly memorably stay. Yours sincerely, Alan Burrows General Manager

Anonymous Couples - 14/09/2019 AccorHotels review
« Ordinary »

Dennis at Check In was welcoming and helpful. Rest of interaction with hotel staff was ordinary.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for completing our online survey regarding your recent stay at the Novotel Singapore Clarke Quay. While I am glad to hear that you were pleased with the welcome and assistance extended to you by Dennis upon check-in, I am disappointed to hear about your disappointment with the service you received from the rest of the team throughout your visit. Please rest assured that we will strive harder to ensure consistency in our services to ensure our guests’ satisfaction in the future. It is regrettable that we were unable to fully meet your expectations during your visit, hence I sincerely hope that we get an opportunity to provide you with a more enjoyable stay experience in the future. Yours sincerely, Alan Burrows General Manager

Anonymous Business - 14/09/2019 AccorHotels review
« Short but great experience »

I didn't have much time to look around, but was pleased with the spread at breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vishwa M., Thank you for your review and it's a great delight to know that you had an overall great stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Megawati Hartono Front Office Manager

Pattie Families - 14/09/2019 AccorHotels review
« good »

The view in that room is good, and many restaurants near that hotel, cross the front road can find Clark dock very easily. I like this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yucheng C., It’s a great pleasure having you stay with us. I am glad to know that the central location of the hotel allowed you to travel around with ease as well as that you had an overall comfortable experience with us. We appreciate your positive review and look forward to the pleasure of welcoming you again soon. Warm regards, Megawati Hartono Front Office Manager

Leon Business - 14/09/2019 AccorHotels review
« Only satisfactory »

Poor desperately needed internet connectivity both in room and in 7th for reception area - unacceptable particularly for guests on a business trip Breakfast is a humiliating experience and is akin to a 'stampede' for food due to overcrowding, pushing and shoving and deployment of far fewer staff than needed. Best to eat and perhaps stay elsewhere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Leon, Thank you for taking the time to share your review of your recent stay at the Novotel Singapore Clarke Quay. Although it is good to know that you were generally satisfied with your experience during your visit, I am sorry to hear that there were several aspects of your stay that did not meet your expectations. Please accept my sincerest apologies for the inconvenience they have caused you. Kindly rest assured that your feedback on the WIFI connection in your room and at the 7th floor has been addressed with our IT manager for further review and appropriate action. Likewise, our food & beverage manager has been advised to review our current procedure to identify where improvements can be made to prevent such an experience in the future. I do hope that this experience does not keep you from staying with us again and that we get an opportunity to welcome you again and better meet your expectations in the future. Yours sincerely, Alan Burrows General Manager

Rod G. Couples - 14/09/2019 AccorHotels review
« Our stay at Novotel Clarke Quay was excellent. »

Our stay at Novotel Clarke Quay was excellent, we were treated like returning friends by all members of staff. The team in the Premier Lounge were especially attentive and helpful from check in to check out. The hotel is perfectly positioned between Clarke Quay and Robertson Quay with Fort Canning MRT station at the "door-step", and Clarke Quay MRT station just a short walk away. Chinatown is one stop on the MRT or a 15 minute walk and little India or Orchard Road are only a short taxi or MRT ride away. Entertainment and a wide range of international food and beverage outlets are available on Clarke or Robertson Quays.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rodney P., It’s our immense pleasure to have served you and thank you very much for your review. Our goal is to make all of our guests feel at home and well-taken care of hence it gives us great pleasure to know that Premier Lounge team's high level of personalized service was the highlight of your stay. Your comments have been shared with him and the rest of the teams and I am sure that this will serve as an encouragement as we strive to continuously improve our products and the quality of our services. On behalf of the Management and the Team here at Novotel Singapore Clarke Quay, we thank you and look forward to welcoming you back again for another great stay soon. Warm regards, Megawati Hartono Front Office Manager

Trudy P. Couples - 14/09/2019 AccorHotels review
« Decent hotel in excellent location »

Upgraded to view room worth the money even though Singapore was thick with haze, room clean, bedding comfortable, breakfast overpriced, check in very slow, would stay again for location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trudy P., Thank you for your review and it's a great delight to know that you had an overall great stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Megawati Hartono Front Office Manager

Agnes D. J. Business - 14/09/2019 AccorHotels review
« Chief Sustainability Officer »

The accommodation has been very comfortable and the staff were helpful and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Agnes D., We very much appreciate your comments regarding your stay at the Novotel Singapore Clarke Quay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Megawati Hartono Front Office Manager

Anonymous Families - 14/09/2019 AccorHotels review
« Beautifully decorated themed room »

My niece really enjoyed the theme room that was booked. It would be nice to see more toys for the children to play with, but otherwise, it was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hui Ying Grace C., Thank you for your review and it's a great delight to know that you had an overall great stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regard, Megawati Hartono Front Office Manager

Michael H. Couples - 13/09/2019 AccorHotels review
« Every effort made to accommodate ourrequirements. »

Only one problem. Had paid in advance for breakfast. When arrived for dining told this was not the case and paid again. Saw reception after breakfast (with travel agents documentation) and ascertained had paid twice. Refund was immediately given. Otherwise no problems at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael H., It’s our immense pleasure to have served you and thank you very much for your review. We regret to note the issue you encountered with us and would like to apologize for any inconvenience you experienced. On behalf of the Management and the Team here at Novotel Singapore Clarke Quay, we thank you and look forward to welcoming you back again for another great stay soon. Warm regards, Megawati Hartono Front Office Manager

D. N. C. Couples - 13/09/2019 AccorHotels review
« Overall, a good hotel »

Very goog hotel room, services are acceptable, but not all cooks behave well

Our hotel has responded to the review
Our hotel has responded to the review

Dear C. Ngoc D., It’s our immense pleasure to have served you. Thank you very much for your constructive input and comments, which are precious to us and allow us to keep on upgrading and improving our services and products. We look forward to the pleasure of welcoming you back again in the near future. Warm regards, Megawati Hartono Front Office Manager

Robert A. Families - 13/09/2019 AccorHotels review
« The staff were very good and able to answer our questions. »

The room was well kept and everything went smoothly at our stay there. The Concierge was very helpful in trying to sort out our taxi which was due to a problem with our third party booking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert A., Thank you for your review and it's a great delight to know that you had an overall great stay with us. Thank you very much for your constructive input and comments, which are precious to us and allow us to keep on upgrading and improving our services and products. We look forward to the pleasure of welcoming you back again in the near future. Warm regards, Megawati Hartono Front Office Manager

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